Process Framework User Manual

Process Framework User Manual
Oracle FLEXCUBE Process Framework User Guide
Oracle FLEXCUBE Enterprise Limits
and Collateral Management
Release 12.1
Part No. E59502-01
December 2014
December 2014
Oracle Financial Services Software Limited
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Contents
1.
Preface ...................................................................................................... 1-1
1.1
1.2
1.3
1.4
1.5
1.6
2.
2.3
3.2
Maintenances ..........................................................................................................
3.1.1 Maintaining Origination Dashboard Details ................................................
3.1.2 Maintaining Origination Dashboard Role Details ........................................
Dashboards .............................................................................................................
3-1
3-1
3-3
3-4
Configurations ......................................................................................... 4-1
4.1
4.2
4.3
5.
Introduction.............................................................................................................. 2-1
Tasks ....................................................................................................................... 2-2
2.2.1 Quick Search .............................................................................................. 2-4
2.2.2 Application .................................................................................................. 2-4
2.2.3 Dashboard .................................................................................................. 2-5
2.2.4 Queue......................................................................................................... 2-5
2.2.5 Scheduling Acquired Tasks ........................................................................ 2-9
2.2.6 Holding a Task.......................................................................................... 2-10
2.2.7 Quick View................................................................................................ 2-11
Viewing Stage Status ............................................................................................ 2-11
Origination Dashboards .......................................................................... 3-1
3.1
4.
1-1
1-1
1-1
1-1
1-1
1-2
Getting Started with Oracle FLEXCUBE Process Framework ............. 2-1
2.1
2.2
3.
Introduction..............................................................................................................
Audience..................................................................................................................
Documentation Accessibility....................................................................................
Abbreviations...........................................................................................................
Organization ............................................................................................................
Glossary of Icons.....................................................................................................
Introduction.............................................................................................................. 4-1
Configuring Landing Page ...................................................................................... 4-1
Configuring Queues................................................................................................. 4-3
Function ID Glossary ............................................................................... 5-1
1. Preface
1.1
Introduction
This manual helps you get acquainted with the Process Framework module of Oracle
FLEXCUBE Enterprise Limits and Collateral Management system. This manual explains the
basic design of Oracle the process framework and the common operations that you will follow
while using it.
1.2
Audience
This manual is intended for the back-end and front-end staff who setup/use Oracle
FLEXCUBE process framework.
1.3
Documentation Accessibility
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility
Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.
1.4
Abbreviations
The following abbreviations are used in this User Manual:
1.5
Abbreviation
Description
BPEL
Business Process Execution Language
WF
Workflow
Organization
This manual is organized as follows:
Chapter 1
Preface gives information on the intended audience. It also lists the various chapters covered in this User Manual.
Chapter 2
Getting Started with Oracle FLEXCUBE Process Framework explains the
features of Oracle FLEXCUBE process framework accessible from the
landing page.
Chapter 3
Origination Dashboards provides the details of origination dashboards in
Oracle FLEXCUBE system.
Chapter 4
Configurations explains the methods to configure Queues, Landing and
Sub-stages to suit your bank’s requirements.
Chapter 5
Function ID Glossary contains the function IDs mentioned in this user
manual.
1-1
1.6
Glossary of Icons
This User Manual may refer to all or some of the following icons:
Icons
Function
Exit
Add row
Delete row
Option List
1-2
2. Getting Started with Oracle FLEXCUBE Process
Framework
2.1
Introduction
This chapter explains the features of Oracle FLEXCUBE process framework accessible from
the landing page.
Each transaction in workflow can be configured as a process. At certain points in a process,
input from the user-end is required. The input could be in the form of data to initiate or enrich
a transaction or to authorize an existing transaction. To facilitate this, human tasks are
generated by the workflow engine as and when required during the process. These human
tasks are associated with a Function ID. When a user initiates a task, the different user roles
associated to the Function ID are assigned to the task.
Also, each process (transaction) passes through the workflow layer in stages. Access to each
stage is restricted to users who have the requisite rights. Once a task has been initiated or
completed for a particular stage, it is placed in the relevant queue or task list (explained later).
To proceed further with the process, a user - with relevant rights - needs to acquire it under
his/her user ID.
Note
Oracle FLEXCUBE supports the co-existence of multiple composite versions of BPMN
(Business Process Models and Notations) and BPEL process models. In BPMN processes, you can query the first task of a process by querying with the conversation id. You can
customise the BPMN process using the BPM Composer.
2-1
2.2
Tasks
When you log into the application, the Landing Page, as shown below, is displayed:-
The following options are available to you in this screen:

Menu

Interactions

Customer

Workflow

Tasks

Preferences
2-2
Select ‘Tasks’ tab to view the tasks.
You have the following options under tasks:

Quick Search

Application

Dashboard

Queue

Quick View
2-3
2.2.1
Quick Search
If you know the application number, you can quickly search for an application using the quick
search feature.
Specify the application number and click the adjoining search button. You can also specify a
part of the application number. If the application number of any record has the number you
have specified as a part of it, then the system will fetch that record.
Click any record to view the details.
2.2.2
Application
Under ‘Application’ section, you can view the menu to access the Oracle FLEXCUBE
Origination screens.
You can expand the menu items and invoke the Origination screens.
2-4
2.2.3
Dashboard
Under ‘Dashboard’ section, you can view the list of the maintained and configured
dashboards along with the default dashboards.
You can expand the menu items and invoke the dashboards.
2.2.4
Queue
The ‘Queue’ menu displays the tasks under various queues. You can expand the menu and
view the number of tasks under each queue.
If you select ‘Search’ and then click ‘All’, the ‘Task List - Search’ window will be displayed on
the right hand side.
2-5
Here you need to input value for querying on the tasks. You can provide values for any or all
of the following criteria:

Work Reference

Transaction Reference

Title

Assignee Group

Assignee Users

Customer Name

Creation Date (From\To)

Priority

Channel – Channel from which the origination is initiated. In the search criteria, you can
specify values available in ‘COTMSOURCE’ table of the ‘Channel’ field. These values
are displayed in the ‘Originated By’ field of all stages of workflow.

Originated By – Originator of the workflow

Status – Status of the origination

Comments
Click ‘Search’ button to initiate the query. Based on the details specified, the system will
display all tasks satisfying the search criteria.
If you select ‘Standard View’, the system will display the number of records available in each
of the task queues viz. ‘Acquired’, ‘Assigned’, ‘Completed’, ‘Pending’ and ‘Supervisor’. Click
the links to view the respective details in the right pane.
The Pending List displays tasks which are not yet acquired by anyone. On acquiring, the task
goes to the Assigned List. From the Assigned List, you can capture the task and input the
action. Then the transaction goes to Completed stage.
The following queues are available on this screen:
2.2.4.1

Standard - this is the standard queue, which displays acquired, assigned, pending and
completed applications

Administrative - this queue displays the list of staled applications

Applications - this queue lists the applications in each process

Priority - this queue lists the applications with respect to their priority

SLA - this queue lists the aging and expired applications

Supervisor - this queue displays the applications escalated by the sub-ordinates and the
list of acquired tasks
Operations under Standard Queue
The workflow actions that you can perform for a task are:
Acquire/Release
After a task is assigned to a group, you, as a user, can further process the task only if you
acquire it. Select the transaction and click ‘Acquire’ button. The task will then be moved from
the group queue to your task list. You can release the task that has already been acquired by
clicking ‘Release’ button..
2-6
Reassign
A task can be re-assigned only by a supervisor to any of his subordinates. If you have the
requisite rights, you can select the transaction and click ‘Reassign’ button in your task list. This
is done when a contract is transferred from the maker of the contract to another user for
further operations.
Resume
A task that has been suspended can be resumed when you click the ‘Resume’ button in your
task list. You can then continue with the suspended task.
The system also gives you the option of carrying out the same action on many tasks
simultaneously. To do this, you are required to select all the tasks that you want, by checking
the box at the beginning of each row. The operations common to all the tasks are listed at the
top of the Task Pane. You can select the appropriate one. The chosen action will be
implemented for all the selected tasks. For example, after choosing the tasks that you require,
you can acquire all of them in bulk (if the ‘Acquire’ operation is allowed for all the tasks).
Copy
A selected task can be copied by clicking on ‘Copy’ button in your task list. You can assign a
task only if the task is assigned to your user role/ID.
Escalate
System allows you to escalate a task to a supervisor or a higher authority. Follows are the
types of escalations:

Auto Escalation - When a task remains acquired yet un-attended at the end of the
specified time span, system automatically escalates the task to the user’s supervisor. If
the supervisor does not take any action for the same time period, then system escalates
the task to the second level in the hierarchy. This process goes on for a per-defined
number of levels.

Manual Escalation - In case a task requires an action from a higher authority, you can
manually escalate a task to the user’s supervisor by clicking the ‘Escalate’ button in the
task list.
A task can be escalated only if it is acquired.
On clicking the ‘Escalate’ button, the system invokes the ‘Comments’ screen.
The system prompts to enter the following details:
Reason Code
Select the reason code from the adjoining option list. This list displays all valid reason codes
maintained as ‘Common’.
2-7
Remarks
Specify the reason for escalation here.
On escalation, the task appears under the ‘Escalated’ option in the Supervisor queue. When
the supervisor opens the escalated task, system displays the reason of escalation and
remarks as an information message.
2.2.4.2
Opening Multiple Queues
You can open multiple queues as tabs and perform the required tasks in each queue.
Check the ‘Apply Filters’ box for a detailed search in a particular task in the queue. System
displays the following tabs in each queue:

History

Interactions

Documents

Advices
History
Under the ‘History’ tab, system displays the audit trail for the selected task.
Click the ‘View’ button to view the corresponding task screen.
2-8
Interactions
Under the ‘Interactions’ tab, system displays the customer interactions captured for a
particular Application.
System displays the relevant details for the selected task in the queue.
Documents
Under the ‘Documents’ tab, you can view the documents maintained for a particular task at
each stage.
Click the ‘View’ button to view the relevant documents for the selected task in the queue.
Advices
Under the ‘Advices’ tab, you can view the advices generated for a particular task at each
stage.
System displays the advices for the selected task in the queue.
Click the ‘View’ button to view the advices generated for a particular task.
2.2.5
Scheduling Acquired Tasks
Oracle FLEXCUBE allows you to schedule you acquired tasks for a specific day/time based
on your work structure, by setting reminders for the acquired tasks in your task list.
You can set a reminder by clicking the Reminder button for a task. System displays the
following list of activities in the drop-down list:
2-9

Highlight Task - Select this option to highlight the task.

Set Reminder - Select this option to schedule a reminder. On selecting this option,
system invokes the ‘Reminder’ screen. In this screen, you can select the reminder date,
time and remarks. Depending on the scheduled reminder time, system automatically
sets the flag colour.
In case a reminder has already been set for a task, on clicking the reminder flag, you will get
the following options:

View Reminder - Select this option to view the set reminders at any point of time. On
selecting this option, system displays an information message with the reminder date or
time and the remarks provided.

Reset Reminder - Select this option to change/reset an existing reminder with a new
date, time and remarks.

Dismiss Reminder - Select this option to dismiss a reminder.
On setting a reminder, system sets the reminder flag for the task. Reminder flags are colourcoded to differentiate between time-spaced and time-barred tasks. When a task crosses the
scheduled reminder date or time, the flag turns from green to red (tasks which that not cross
the scheduled date or time will have green flags). At any point of time, you can view the
reminder date, time and remarks, if any.
System allows you to set reminders for multiple tasks together. Select the tasks for which you
want to set reminders and then select the appropriate option.
2.2.6
Holding a Task
You can hold a task from processing using ‘Hold’ button. When you withhold a task for some
purpose, you can add a comment stating the reason for holding the task.
Specify the reason code for holding the task.
When you pick up the held task again from the ‘Pending’ queue, the system will remind you
of the hold and display the reason and remarks as an information message.
2-10
2.2.7
Quick View
You can view the configured quick access dashboards in the Quick View. This frame consists
of crisp and precise task-related information.
You can configure a dashboard for quick access by checking the ‘Default’ box in the
‘Origination Dashboard Role Maintenance’ screen.
2.3
Viewing Stage Status
In BPMN processes, the system allows you to view the flow diagram and the current stage of
a particular task. On clicking the ‘Stage Status’ button in the task list, system displays the flow
diagram, for the selected task, in a separate window.
Note
System supports the Stage Status image only for BPMN Processes.
2-11
3. Origination Dashboards
3.1
Maintenances
3.1.1
Maintaining Origination Dashboard Details
You can maintain dashboard related information using the ‘Origination Dashboard
Maintenance’ screen. You can invoke this screen by tying ‘ORDDSHMT’ in the field at the top
right corner of the Application tool bar and clicking the adjoining arrow button.
Specify the following details:
Dashboard Id
Specify the dashboard id here.
Dashboard Description
The system displays the dashboard description in the task pane.
Main Menu
Specify the main menu name here,
Language Code
Specify the language code of the dashboard.
Sequence Number
Specify the sequence number for the dashboard. It is used to sequence the order in which the
frames are displayed in dashboard.
Queue Type
Select the queue type from the adjoining drop-down list. This list displays the following values:

Queue - If you select this option, then system displays all valid queue ids in the ‘Queue
Id’ option list.

Count - If you select this option, then system displays the title for the frame selected.This
is used when you want to configure a summary dashboard having multiple queue and
their corresponding count.
3-1
Queue ID
If the ‘Queue Type’ is ‘Queue’, then the adjoining option list displays all valid queue ids
maintained in the system. If the ‘Queue Type’ is ‘Count’, then the adjoining option list displays
the title for the view.
Report Id
Select the report id for the dashboard from the adjoining option list. This list displays all valid
report ids maintained in the system.
Fields
System displays the fields of the dashboard here, based on the fields selected from the
‘Mapping Details’ screen.
Actions
System displays the fields of the dashboard here, based on the fields selected from the
‘Mapping Details’ screen.
Note
Each dashboard should have minimum one and maximum six frames. If more than six
dashboards are mapped to the main menu dashboard, then system displays the error
message, “Cannot map more than 6 Queues for a Dashboard.”
3.1.1.1
Specifying the Mapping Details
You can select the fields and actions by clicking the ‘Mapping Details’ button in the
‘Origination Dashboard Maintenance’ screen. This screen is used to select the action and
columns that you want to perform on a particular frame of the dashboard ..
In this screen, you can select the required fields and actions for the dashboard from the
Available Fields and Available Actions. Available fields displays all the queues maintained
from SMDQUEMT screen, if the option selected is Count in queue type. Available action
displays all the actions listed in the header of the task bar. On clicking the right-arrow button,
system moves the selected fields and actions to the Selected Fields and Selected Actions
sections respectively. Similarly, to de-select an action or a field, click the left-arrow button.
Available fields displays blank if the queue type is selected queue and if the option is selected
as ‘Queue’.The mapping details are not allowed if the queue type is selected as BAM. The
3-2
system displays an error message as “No field mappings available for selected queue
criteria”.
3.1.2
Maintaining Origination Dashboard Role Details
You can define the role and user for each dashboard using the ‘Origination Dashboard Role
Maintenance’ screen. You can invoke this screen by typing ‘ORDDSHRL’ in the field at the
top-right corner of the Application tool bar and clicking the adjoining arrow button.
Specify the following details:
Dashboard Id
Select the dashboard id from the adjoining option list. This list displays all valid dashboard ids
maintained in the system.
Description
System displays the description for the selected dashboard id.
Map To
Select the dashboard mapping from the adjoining drop-down list. This list displays the
following values:

Role - f you select this option, then you can map the dashboard user with specific roles.

User - If you select this option, then you can map the dashboard to a user.
User/Role Id
Select the user id or role id (based on the mapping type) from the adjoining option list. This
list displays all valid user ids and roe ids maintained in the system. You can select the
appropriate one.
Default
Check this box to indicate that the dashboard should be included in the Quick View frame for
a specific user or role.
3-3
If a dashboard is mapped as default for a role or user id, then you cannot map another
dashboard as default. The system displays an error as “User /Role already has default
dashboard” in such case.
If there are different dashboards mapped to role and user id having the same role, then
dashboard mapped to the user id will take precedence over the dashboard mapped as default
for the role.
3.2
Dashboards
Oracle FLEXCUBE allows you to configure dashboards with multiple queues, count various
queues and map dashboards to specific user roles or users.
Mouse over on an item on the dashboard to view the details in a pop-up window.
Following are the features of Origination Dashboards:

Blow Up - On clicking the ‘Blow Up’ button, system gives a detailed view of the particular
frame in the dashboard.

Refresh - On clicking the ‘Refresh’ button, system refreshes the particular frame in the
dashboard.

Filter Search - On checking the ‘Filter’ box, system displays the filter criteria. Using the
filter option, you can search a particular task in a particular queue dashboard as well as
in all queue dashboards.

Actions - You can select task-specific actions such as Acquire, Copy, Release, Status,
Resume, etc, on the dashboard queues.

Tool Tip - You can view the details of the task when you place the cursor on the
Workflow Reference Number of a particular task in the queue frames of the dashboard.
Note
Each dashboard has minimum one to maximum six frames.
Following are the pre-configured dashboards available in the system:
3-4

Default Dashboard - This dashboard lists the Assigned, Acquired, Pending, Completed,
High Priority tasks along with the Action List which lists the Escalated, Expired, Aging,
High Priority and Today queue count.

Cancelled Applications - This dashboard lists the cancelled Applications in Retail
Lending, Corporate Lending, CASA and Trade.

High Priority - This dashboard lists the high priority Applications in Retail Lending,
Corporate Lending, CASA and Trade.

High Value - This dashboard lists the high value Applications in Retail Lending,
Corporate Lending, CASA and Trade.

Quick View - This dashboard can be mapped to the Quick View frame. It displays details
such as task count in each category (Escalated, Expired, Aging, High Priority and Today
queue count) and Assigned, Acquired and High Priority Queue Dashboard.
You can click on workflow reference number to launch the application. The system launches
the queue on click of the queue name in the count dashboards.
In addition to the pre-configured dashboards, you can create additional dashboards using the
‘Origination Dashboard Maintenance’ screen.
3-5
4. Configurations
4.1
Introduction
Oracle FLEXCUBE Process Framework allows you to configure Queues, Landing and Substages in the workflow layer to suit your bank’s requirements. It also keeps track of duplication
of transactions on the basis of the fields that you indicate.
4.2
Configuring Landing Page
The page that is displayed on invoking the application is called as the ‘Landing Page’. As
mentioned above, you can launch a search for a particular task on the basis of the fields
displayed in the Task List pane under the ‘All’ sub-menu in the ‘Search’ main menu item. The
fields under this sub-menu (All) are pre-defined in the system and represent all process flows.
The search fields under the ‘All’ sub-menu are displayed as shown in the screen below:
You can also choose to maintain additional fields for specific process flows, When you
maintain additional fields for search operation for a process flow, the process flow is displayed
under the ‘Search’ main menu and all the fields (pre-defined and the additional ones
maintained for the process flow) become available for you to search on.
You can define the process-flow specific additional fields in the ‘Landing Page Configuration’
screen, which you can invoke by typing ‘SMDLNDPG’ in the field at the top right corner of the
Application tool bar and clicking the adjoining arrow button. The following screen is displayed:
4-1
Here, you can capture the following details:
Process Code
Specify the function ID associated with the process work flow for which you are defining
additional details.
Field Name
Select the field name which should appear in the Task List pane when you carry out a search
for a task under the process flow mentioned above.
Field Label
Specify the name that should be displayed in the Task List pane.
Display
Check this box if the value of the field specified should be displayed as part of task details
when you click on a task. This is applicable only when the ‘Process Code’ field is ‘specified
as ‘All’.
Searchable
Check this box to indicate that the field should be made available for searching tasks. This
facility is available for any ‘Process Code’.
Seq No
Specify the order of display for the filed.
4-2
For instance, if you have maintained the fields ‘Currency’ and Product ID as an additional field
for the Export LC process flow, you can see these fields along with the ones available under
the ‘All’ sub-menu, when you click the ‘Export LC’ queue under the ‘Search’ main menu item.
4.3
Configuring Queues
A queue represents a set of human tasks that are grouped on the basis of the common
characteristics they share. For instance, you could have groups based on whether the tasks
have been completed, deleted or the type of transaction
You can define the basis for grouping for each queue in the ‘Queue Maintenance’ screen. To
invoke this screen, type ‘SMDQUEMT’ in the field at the top right corner of the Application tool
bar and click the adjoining arrow button. The following screen is displayed:
In this screen, you are required to specify the following details:
Queue ID
Specify a unique identification code for the queue.
Queue Type
Indicate the type of tasks that should be displayed for the queue you are defining. Select one
of the following values from the adjoining drop-down list:

Editable tasks: Tasks where the user will be allowed to modify existing data.

Read-only Tasks: Tasks where the user can only view existing information.

Normal Tasks – All the tasks for which the user has rights (editable/read-only)

Supervisor – All tasks pertaining to the all the subordinates of the user.

Current stage – The current stage of a process instance in which the user has
performed at least one task.

Dashboard - Select this queue type to define the queue as a dashboard. Dashboard
queues will not be displayed in the queue navigation tree in the landing page.

Audit - Select this option to define this queue as an audit queue.
4-3
Queue Criteria
Specify the criteria to be used to filter all tasks. The criteria specified here and the queue type
you have indicated earlier determine the tasks that are displayed under each queue.
You can also associate Function IDs to queues by specifying them here. If you do so, only
those Function IDs that have been associated can be accessed by the user. If there is no such
association in the criteria, all Function IDs will be made available for the queue.
Sub Queues
The system displays the names of sub queues mapped to this queue.
You can map additional sub queues using ‘Map Sub Queues’ button.
Available Queue List displays the sub queue IDs available for selection. You can add one or
more sub queues to the Selected Queue List using ‘Add to select list’ button. Identify the
required sub queues, check the adjoining check box and and click ‘Add to select list’ button.
The selected queues are added to Selected Queue List.
You can also remove a sub queue from the Selected Queue List. From the Selected Queue
List, identify the queue to remove, check the adjoining check box and click ‘Remove from
select list’ button. The selected queues are removed from the list.
You can view the sub queues under the respective parent queues in the queue navigation
tree.
Filter Column
Indicate the basis for filtering the tasks.
Operator
Indicate the operator.
Filter Value
Specify the value to be considered for filtering.
Others
If ‘Filter Value’ chosen is ‘Others’, you can specify the value here.
Language Code
Indicate the language code to be used for the queue ID.
Main Menu
Indicate the name of the group under which the queue should be placed.
4-4
Sub-Menu
Specify the name for the queue. This will appear under the Main Menu.
Description
Specify a relevant description that will be displayed when you point the mouse on the SubMenu.
Workflow places the tasks that meet the criteria specified for each queue.
4-5
5. Function ID Glossary
O
ORDDSHMT
ORDDSHRL
S
......................... 1
......................... 3
SMDLNDPG ......................... 4-1
SMDQUEMT ........................ 4-3
5-1
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