Product Return Authorisation Signed
IMPORTANT : Please complete this form and
return it with the suspected faulty product to:-
Product Return Authorisation
NetComm Service Centre
Locked Bag 22
Regents Park NSW 2143
RA Number
Please tick each box below upon completion of the corresponding step:Contact NetComm Technical Support to verify that the unit is faulty
Record the Return Authorisation (RA) number issued by NetComm in the box above
Attach a dated proof of purchase to confirm the product is still covered by warranty
Complete Customer and Product details and sign at the bottom of the form to indicate that you have read and understood the Terms & Conditions (Page 2)
CUSTOMER DETAILS
Contact Name
………………………………………….………….
Phone number
Company Name ..........................................................................................
Street address
………………..……….. Fax number
Email address
……………………….
………………………………………………….………….
................................................................................................................................................................................................................................
Suburb …………………………………………………………….……………………State …………………………..
Postcode ………....……………
PRODUCT DETAILS
Model Number
……………………………………………… Serial Number …………………………………….…… Purchase Date ….…./…..…/…..…
Detailed Fault Description ……………………………………………………………………………………………………………………..……..……………
……………………………………………………………………………………………………..……..…………………………………………………………
o
I have read and agree to all warranty terms and conditions applicable to the return of this product. I understand that
NetComm reserves the right to refuse any warranty claims if these conditions are not met.
Signed …………………………………………………..
Date: ..…./……/……
Notes
• A handling fee of $35 + freight will apply for items that are not covered by warranty, or have not been previously diagnosed by NetComm
Technical Support before submission to the repair centre and found to have no fault.
• Please allow 5 working days for turnaround and please do not call NetComm to check on progress prior to this time.
• Please only return the product and any other components that require testing or may help in replicating the fault.
• Products returned without an RMA number and proof of purchase are not processed and will be returned to you.
Warranty - Terms and Conditions
The warranty is granted on the following conditions:
1. This warranty extends to the original purchaser (you) and is not transferable;
2. This warranty shall not apply to software programs, batteries power supplies, cables or other accessories supplied in or with the product;
3. The customer complies with all of the terms of any relevant agreement with NetComm Limited and any other reasonable requirements of NetComm Limited including producing
such evidence of purchase as NetComm Limited may require;
4. The cost of transporting your product to and from NetComm Limited nominated premises is your responsibility; and,
5. NetComm Limited does not have any liability or responsibility under this warranty where any cost, loss, injury or damage of any kind, whether direct, indirect, consequential,
incidental or otherwise arises out of events beyond NetComm Limited reasonable control. This includes but is not limited to: acts of God, war, riot, embargoes, acts of civil or
military authorities, fire, floods, electricity outages, lightning, power surges, or shortages of materials or labour.
The warranty is automatically voided if:
1. You, or someone else uses the product, or attempts to use it, other than as specified by NetComm Limited;
2. The fault or defect in your product is the result of a voltage surge subjected to the modem either by power supply or communication line, whether caused by thunderstorm activity
or any other cause(s);
3. The fault is the result of accidental damage or damage in transit, including but not limited to liquid spillage;
4. Your modem has been used for any other purposes than that for which it is sold, or in any way other than in strict accordance with the user manual supplied;
5. Your modem has been repaired or modified or attempted to be repaired or modified, other than by a qualified person at a service centre authorised by NetComm Limited, or
6. The serial number has been defaced or altered in any way or if the serial number plate has been removed.
Limitations of Warranty
The Trade Practices ACT 1974 and corresponding State and Territory Fair Trading Acts or legislation of another Government ("the relevant acts") in certain circumstances imply
mandatory conditions and warranties which cannot be excluded. This warranty is in addition to and not in replacement for such conditions and warranties. To the extent permitted by
the Relevant Acts, in relation to your product and any other materials provided with the product ("the Goods") the liability of NetComm Limited under the Relevant Acts is limited to, at
the option of NetComm Limited to:
Replacement of the Goods; or
Repair of the Goods; or
Payment of the cost of replacing the Goods' or
Payment of the cost of having the Goods repaired.
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