User Guide - Signal Boosters
Force5
™
2G, 3G, 4G Adjustable Five-Band Signal Booster Kit
User Guide
2
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Table of Contents
How It Works
Package Contents
Installation Overview
Installing Your Hardware
Finding the Strongest Signal
Pg. 5
Pg. 6-7
Pg. 8
Pg. 9-15
Pg. 9
Installing the Outside Anntenna
Pg. 10-11
Installing the Insides Anntenna
Pg. 12-13
Installing Signal Booster
Pg. 14-15
Configure Gain Setting
Pg. 16-18
Troubleshooting
Pg. 19
Specification
Pg. 20
Kitting Information
Pg. 21
Warranty
Safety Information
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Pg. 22-23
Pg. 23
3
Thank you for your purchase of SureCall’s Force5. The Force5 offers many of the benefits
of DAS but at a fraction of the cost. Force5 was specifically designed to eliminate frustrations over dropped calls, limited range and slow data rates by amplifying incoming and
outgoing cellular signals in homes and offices up to 25,000 square feet and up to 100
users. Force5 enhances 2G, 3G voice and 4G reception data for all major U.S. carriers.
If you need any assistance while installing this product please contact tech support at
1-888-365-6283 or email us at: [email protected]
4
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
How It Works
SureCall’s Force5 is a high-quality bidirectional signal booster that enhances cellular
signals to areas that are prone to weak cellular coverage.
Force5 works with two or more antennas:
• Up to four inside antennas that communicate with your cell phone.
• An outside antenna that communicates with the cell tower.
Signals sent from a cell tower are received by the outside antenna, amplified by the
booster and then broadcast to your phone via the inside antenna. When your phone
transmits, the signal is sent to the inside antenna, amplified and then sent to the cell
tower via the outside antenna.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
5
Package Contents
1. Unpack all package contents. For missing or damaged items, contact your reseller.
2. Turn over the signal booster and record the model and serial number for reference:
Serial #: Purchase Date: 3. Keep the carton and packing material to store the product in case you need to return it.
Standard Force5 signal booster packages include the following items:
• One SureCall Force5 booster
• One outside antenna
• Cable for connecting the outside antenna to the signal booster
• One inside antenna
• Cable(s) for connecting the inside antenna to the signal booster
• One power supply
Signal
Booster
Force5
Outside Antenna (Option)
Omni Omni
CM288W
Yagi Yagi
CM230W-S
SC-400 Cables
Inside Antenna (Option)
Dome
PanelPanel
CM222W
Dome CM248W
Note: Force5 is available in four standard kits that are customized to your particular needs. Other kit options available include additional dome or panel
antennas, cables and splitters. For more information see our website or email us at [email protected] Due to the recent change of our company
name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prefix on all of our antenna, cables and accessories from CM- to SC-.
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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Package Contents
Installation Overview
Please determine which kit you have from the following list:
Model
Package Options
SC-POLYO-72-OD-Kit
1 Outdoor Omni antenna, 1 interior dome antenna, 30’ and 75’ SC-400 coax cables
SC-POLYO-72-YD-Kit
1 Outdoor Yagi antenna, 1 interior dome antenna, 30’ and 75’ SC-400 coax cables
SC-POLYO-72-OP-Kit
1 Outdoor Omni antenna with 1 interior panel antenna, 30’ and 75’ SC-400 coax cables
SC-POLYO-72-YP-Kit
1 Outdoor Yagi antenna with 1 interior panel antenna, 30’ and 75’ SC-400 coax cables
For a detailed description, see Kitting Information on page 21.
Antenna Type
Model No.
Usage Coverage
Omni Outdoor Antenna
SC-288W
Omni Antennas are ideal for
topographies with minimal
obstacles. They offer 360˚
hemispherical coverage
Yagi Outdoor Antenna
SC-230W-S
Yagi antennas are for targeted
areas and are capable of
reaching cell towers up to 30
miles away
Dome Antenna
SC-222W
Dome antennas are for a central
location and offer 360˚ coverage
Panel Antenna
SC-248W
Panel Antennas allow optimum
reception to targeted areas
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.
Changes or modifications not expressly approved by SureCall could void the user’s authority to operate the equipment.
Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prefix on all of our antennas,
cables and accessories from CM to SC-.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
7
Before You Install
Step 1.Make sure you have positioned the booster close enough to an existing
electrical outlet.
Step 2. Make sure you have sufficient cable length between proposed outside antenna
location and booster connector.
Step 3Make sure you have sufficient cable length between proposed inside antenna
location and booster connector.
Installation Overview
Step 1. Find the outside area that has the strongest signal. (See page 9 for instructionif needed)
Step 2. Install the outside antenna in the area identified in step 1. (See page 10-11 for instruction
if needed)
Step 3. Install the inside antenna. (See page 12-13 for instruction if needed)
Step 4. Mount the signal booster, connect the outside and inside antenna cables to the signal
booster, and connect the booster to an AC power source. (See page 14-15 for instruction
if needed)
Step 5. Configure gain settings on the signal booster if needed. (See page 18 for instruction if
needed)
Outside Omni
Outside Omni
Force5
Inside Domes
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Installing Your Hardware
Step 1. Find the area with the Strongest Signal
The signal booster requires a minimum cellular signal of low –100 dBm to high –90 dBm.
If your Force5 kit includes an outside omni antenna and you can only achieve cell phone
reception of one bar or less, you may need a Force5 Yagi antenna which is capable of
targeting carrier antenna towers that are up to 30 miles away. Call or email SureCall for
assistance.
Signal readings usually appear as a negative number (for example, -85). The stronger the
signal, the closer it gets to zero. Aim for a signal close to -50dB. Signals stronger than
-50dB may cause the booster to shut down (see the graph below). If you have an omni
outside antenna and your signal is too weak you may need a yagi antenna, which can be
aimed at the closest antenna tower. (see the graph below). Before installing the outside
antenna, find the area with the strongest cellular signal source from your service provider
by following the directions below. You can also go to www.antennasearch.com to find the
general location of your carrier’s towers.
Measure the strength of the existing cellular signal in various locations.
• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner, a number appears instead of bars.
• Android devices: download apps such as “Network Signal Info” in the Google Play store to measure signal
strength.
• Internet: Go to www.speedtest.net
Poor
Good
Outside
Antenna
-60dB
-50dB
-70dB
-80dB
-90dB
-100dB
-110dB
Signal Strength
Excellent
Cell
Tower
2. S
elect a location away from buildings, walls, trees, hills, and other terrain features that can block
or reflect wireless signals (12-inch clear radius is recommended).
Note: Where you install your outside antenna in relation to the carrier’s cell phone tower also determines signal strength. Although cell phone
carriers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal
strength at your location.
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9
Installing Your Hardware
Step 2. Install the Outside Antenna
1. Outside Omni antennas receive and send signals in a 360º radius. Yagi or directional
antennas work best when pointed in the direction of your cell phone carrier’s cell tower.
Mount the outside antenna as high as possible. If you are installing a Yagi antenna set it
up facing the cell tower in the area where you located the best signal source (see step 1
on the previous page).
2. Make sure that the mounting area has at least a 12” radius clear of obstructions and
other radiating elements.
3. If the mounting area is prone to weak cellular signals or if the density of the roof and ceiling partially block the signal, the booster will operate at its default setting of 65 dB gain,
be sure to place the outside antenna at least 75 feet from the inside antenna for best
performance.
4. Do not co-locate antennas or operate the outside antenna with any other antenna or
signal boosters.
5. Run the SC-400 cable from the outside antenna to the signal booster. Hand tighten the
connection.
Note: See next page for outside antenna installation details.
Optional 2 - Outside Yagi
Optional 1- Outside Omni
Force5
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Installing Your Hardware
Force5’s omni antenna comes with equipment for mounting on a vertical wall. For best
results the antenna should be mounted in an upright position.
Step 1: Unscrew antenna from L-mounting bracket on antenna base with hands, or
wrench, if needed.
Step 2: Using vertical plate of bracket, mark position of desired placement with pencil or
marker.
Step 3: Unscrew nut on end of stucco screw and remove it along with lock washer and
regular washer.
Step 4: Place vertical plate into desired location and tap the screws, head first, along with
sleeve, into stucco 1⁄2” to 5/8” deep into place.
Step 5: In this order, place washer, lock washer and nut on each screw and tighten until
secure. When tightening screw, sleeve will expand to secure plate. Screw antenna
securely back onto horizontal plate.
Note: If desired surface for installation plate is wood or concrete, wood or masonry screws for L-plate will have to be purchased separately.
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11
Installing Your Hardware
Step 3. Install the Inside Antenna
Inside antennas come in omni-directional (dome) and flat panel versions.
Antenna Separation Table
Required Between
Outside and Inside Antenna
Amplifier gain
n
atio
par
e
s
a
enn
ant
Min. separation (ad)
40dB
5-6’
45dB
15-20’
50dB
50’
55dB
60’
65dB
75-80’
72dB
100’-110’
Note: As you can see from the table above, acquiring the recommended inside and outside antenna separation optimizes coverage significantly.
Any reduced antenna separation reduces the booster’s coverage.
1. If your indoor antenna is a dome type, mount it on the ceiling in a central location.
2. If your indoor antenna is a flat panel, install it against a wall or surface projecting the
area where you want reception. Point the antenna away from the outside antenna.
To avoid interference stay a minimum distance of 3 feet from the panel antenna.
Optional 1- Inside Dome
Force5
Optional 2 - Inside Panel
Note: See next page for outside antenna installation details.
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Installing Your Hardware
The SC-222W multi-band plastic antenna is an omni-directional interior antenna that
gathers signals from all sides. Range of antenna is dependent on three factors:
1) physical obstructions, 2) power generated by booster and 3) reception from outside signal received and distributed by outside antenna.
Besides the antenna itself, parts include
mounting equipment for either a flat horizontal
surface or a wall. It should be mounted in
an upright position for best results.
Step 1: Drill a 35mm diameter hole in the ceiling. The ceiling
thickness should be 20mm, maximum.
Step 2: Unscrew fixing nut from antenna. Place antenna cable
through hole. Screw the fixing nut back onto antenna
and cable on crawl space side of ceiling and fasten.
Step 3: Attach the N-Female connection from the interior antenna to the cable leading to
the connector labeled INSIDE, on your booster.
Step 4: Tighten fixing nut to secure antenna (do not over-tighten).
• Storage and transportation: Store and place in non-extreme room-temperature and
dry environment
• Attention: This antenna should not be used near open fire or flame
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13
Installing Your Hardware
Step 4. Install the Signal Booster
1. Select a location for your booster close to a working AC outlet. Do not expose the signal
booster to excessive heat, direct sunlight, moisture, and airtight enclosures.
2. Attach the supplied mounting kit to the booster using the supplied screws. Tighten the
screws with a screwdriver until snug, then add a 1⁄4-to-1/2 turn. Do not over tighten.
3. Orient the signal booster so the LEDs and DIP switches face away from the wall and
the LEDs are seen easily. Then mount the signal booster to the wall using appropriate
screws and/or wall anchors.
4. Connect the outside antenna cable to the signal booster connector marked OUTSIDE.
Hand tighten the connection.
5. Connect the inside antenna cable to signal booster marked INSIDE. Hand-tighten the
connection.
6. Connect the AC power cord to the signal booster.
7. Connect the plug on the other end of the 110V AC power outlet.
8. Turn the booster’s power switch on.
• The signal booster turns on automatically.
• The Power LED lights up to show that the signal booster is ready for use.
• The Alert LEDs flash up to 15 seconds on each band to show the band is activated.
Note: If the Power LED does not turn ON or the Alert LEDs continue to flash, see Troubleshooting page 19. This booster is rated for 19VAv input
voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause persoanl injury and viod your warrenty.
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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Installing your Hardware
Booster Hardware
The following image shows the key hardware components on the cellullar booster.
Refer to this image as you install your Force5 kit components.
Mount Kit
N connector to inside antenna
Power Switch
Power Jack
Power LED
Alert LED
N connector to outside antenna
Programmer
DIP Switches and Lights
The Force5 Industrial booster has the following indicators and controls:
• PCS Uplink Warning light/DIP switches (1): These DIP switches control the PCS communications
with the cellular tower.
• PCS Downlink Warning light/DIP switches (2): These DIP switches control the PCS amplification
within the building.
• Power light (3): This light should be illuminated or blinking green at all times while the booster is
powered on.
• Cellular Downlink Warning light/DIP switches 4): These DIP switches control the cellular
amplification within the building.
• Cellular Uplink Warning light/DIP switches (5): These switches control the cellular communications
with the tower.
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15
Installing Your Hardware
Step 5. Configure Gain Settings
Facing the front of your booster, find 9 banks of Dual In-line Package (DIP) switches.
These switches allow manual dB gain attenuation for uplink and downlink channels.
• Bank 1 controls Verizon communications with the cellular tower.
• Bank 2 controls Verizon and AT&T amplification in the building.
• Bank 3 controls AT&T communications with the cellular tower
• Bank 4 controls Cellular communications with the cellular tower.
• Bank 5 controls Cellular amplification in the building.
• Bank 6 controls PCS amplification with the cellular tower.
• Bank 7 controls PCS amplification in the building.
• Bank 8 controls T-Mobile communications with the cellular tower.
• Bank 9 controls T-Mobile amplification in the building.
The DIP switches in each bank correspond to the following dB gain values:
LTE-707
LTE-781
Bank 1
ON
DIP
Bank 2
ON
DIP
Bank 3
ON
DIP
Cellular-800
Bank 4
ON
DIP
PCS-1900
Bank 5
ON
DIP
AWS-2100
Bank 6
ON
Bank 7
DIP
ON
DIP
Bank 8
ON
DIP
Bank 9
ON
DIP
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 4 8 16
LTE707-UL
1 2 4 8 16
LTE-DL
1 2 4 8 16
LTE781-UL
1 2 4 8 16
1 2 4 8 16
1 2 4 8 16
PCS-UL
1 2 4 8 16
PCS-DL
1 2 4 8 16
AWS-UL
1 2 4 8 16
AWS-DL
CELLULAR-UL
CELLULAR-DL
Switch1
Switch2
Switch3
Switch4
Switch5
1 dB
2 dB
4 dB
8 dB
16 dB
For maximum gain on all channels, your booster ships with all DIP switches turned OFF.
This setting should always be your starting point when installing or reinstalling the booster.
To change it, move the DIP switches to the ON or OFF position.
• Moving a switch down (away from the LEDs) turns OFF the switch and increases
booster gain for the selected channel.
• Moving a switch up (toward the LEDs) turns ON the switch and decreases booster
gain for the selected channel.
Switch settings are cumulative. This means the total amount of attenuation for a channel
equals the combined dB of all DIP switches in the same bank being set to ON.
WARNING: Do not adjust the uplink and downlink dB attenuation settings more than 20dB.
This could cause the booster to shut down
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Installing your Hardware
To Achieve...
Set the DIP Switchs in the Same Bank as Follows...
SW1
(1 dB)
SW2
(2 dB)
SW3
(4 dB)
SW4
(8 dB)
SW5
(16 dB)
0 DB
OFF
OFF
OFF
OFF
OFF
1 DB
ON
OFF
OFF
OFF
OFF
3 DB
ON
ON
OFF
OFF
OFF
7 DB
ON
ON
ON
OFF
OFF
15 DB
ON
ON
ON
ON
OFF
21 DB
ON
OFF
ON
OFF
ON
31 DB
ON
ON
ON
ON
ON
Note: As you see from the table above, attaining the recommended indoor and outdoor antenna separation optimizes coverage significantly.
Any reduced antenna separation decreases the booster’ cellular signal capabilities.
LEDs
A light-emitting diode (LED) appears above each DIP switch bank on the top panel of the
signal booster.
LED
Designation
Description
1
LTE 707 Uplink
OFF = normal operation.
ON = LTE Verizon uplink warning.
Power off booster immediately.
2
LTE 781 Uplink
OFF = normal operation.
ON = LTE AT&T uplink warning.
Power off booster immediately.
3
Cellular 800
Uplink
OFF = normal operation.
ON = Cellular uplink warning.
Power off booster immediately.
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17
Installing Your Hardware
LED
Designation
Description
4
PCS 1900
Uplink
OFF = normal operation.
ON = PCS downlink warning.
Power off booster immediately.
5
AWS 2100
Uplink
OFF = normal operation.
ON = AWS uplink warning.
Power off booster immediately.
6
Power
Green ON or blink = booster receiving power.
OFF = booster not receiving power
Red ON = oscillation has occurred for longer
than 15 minutes and the booster is shutting
down
Automatic Shutdown
SureCall boosters that have automatic shutdown work in the following way:
1. The cellular side (LEDs 4 and 5) is usually the first side to experience oscillation. When
oscillation is detected in the uplink and/or downlink, the appropriate red Warning LEDs
flash and Power (LED 3) turns red.
2. If oscillation occurs on the PCS side, LEDs 1 and/or 2 blink as appropriate and Power
(LED 3) turns red due to cellular oscillation.
3. If the problem is not resolved, the affected side shuts down after 30 seconds. In general,
the cellular side oscillates more easily than the PCS side.
4. The booster wakes up and Power (LED 3) turns green. If oscillation resumes, the LEDs
flash as described previously. These 30-second cycles continue for 15 minutes or until
the problem is resolved.
5. If the problem is not resolved within 15 minutes, the booster shuts down automatically
(all LEDs OFF except Power, which is red) and must be reset by unplugging the booster
from the power supply and plugging it back in.
6. To resolve oscillation, increase antenna separation and/or the attenuation.
If you Want to Improve Coverage
•F
ind a location that receives a stronger signal and relocate the outside antenna to
that location.
• Increase the distance between the outside and inside antennas.
Be sure your signal booster’s dB gain is turned up to maximum gain on each dial (see
page 16).
18
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Troubleshooting
In the event you encounter a problem, follow the suggestions below to resolve the issue.
Problem
Resolution
Signal booster has no power
Verify that the booster switch is turned on.
Connect the power supply to an alternate power source. Be sure
the AC outlet is working and is not controlled by a wall switch that
can cut power to the outlet. If the green POWER LED on the signal
booster is OFF, return the power supply to SureCall. Contact tech
support at 1-888- 365-6283 or [email protected], or go to
www.surecall.com and log on to online support to receive a Return
Merchandise Authorization (RMA).
After installing your signal
booster system, you have no
signal or reception.
Check the strength of the outside signal as close as you can to the
outside antenna. (see instructions on page 7)
Double-check all signal booster and antenna cable connections.
Be sure your signal booster’s dB gain is turned up to full power on
each dial. (see apge 14)
LED flashing yellow
This means that the Automatic Gain Control (AGC) is adjusting
which is part of the boosters normal operation
One of the red LEDs next to
the dials on your signal
booster is flashing red.
Turn down the dB gain on the dial until the light goes OFF or turns
yellow.
Be sure the inside panel antenna is facing away from the outside
antenna.
Use the recommended antenna separation:
72dB: 100-110 ft. separation
65dB: 75-80 ft. separation
55dB: 60 ft. separation
50dB: 50 ft. separation
45dB: 15-20 ft. separation
40dB: 5-6 ft. separation
Your signal booster
restarted and shut down
for 15 minutes, and is now
shut down permanently.
Each SureCall signal booster is equipped with Auto Shutdown to
prevent cell tower interference. The outside antenna may be close
to a cell tower. Move the outside antenna to a location that provides
sufficient distance from the cell tower to prevent the signal booster
from automatically enabling Auto Shutdown. Once away from the
original location, perform the procedure under step 3 on page 10
The red LED goes ON.
More antenna separation is needed. If you cannot provide more
antenna separation and the Alert LEDs flash after the initial activation
period, lower the dial above the blinking LED by 5dB (for example,
from 50 to 45) and monitor the bars on your cell phone to see
whether reception improves.
The Power LED does not
turn ON
Be sure the AC outlet is working and is not controlled by a wall
switch that can cut power to the outlet.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
19
Specifications
20
Problem
Resolution
The Alert LEDs flash after the
initial activation period.
Lower the dial above the blinking LED by 5dB (for example, from
65 to 60) and monitor the bars on your cell phone to see whether
reception has improved.
The Alert LEDs continue
to flash
The singal booster shuts down automatically, and then restarts after
60 seconds. Turn down the Cellular, PCS or LTE/AWS dial that is
oscillating dial that is to prevent the signal booster from shutting
down autimatically.
Your signal booster has
no power.
Verify that the switch on the power supply is turned on and red LED is ON.
Connect the power supply to an alternate power source.
Be sure the power source is not controlled by a switch that can remove
power from the outlet.
Check the green POWER LED on the signal booster. If it is OFF, return the
power supply to SureCall. Contact tech support at
1-888-365-6283 or [email protected], or go to www.surecall.com
and log on to online support to receive an RMA.
Product Name
Force5
Uplink Frequency Range (MHz):
698-716 / 776 – 787 / 824-849
1850-1915 / 1710-1755 G Block Included
Downlink Frequency Range (MHz):
728-746 / 746 – 757 / 869-894
1930-1995 / 2110-2155 G Block Included
Input Impedance:
50 Ω
Maximum Gain:
72dB
Noise Figure:
8 dB
VSWR:
≤2.0
Supported Standards:
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards
AC Input:
Input AC110V, 60 Hz; Output DC 19 V
Maximum Output Power:
1 Watt EIRP
Cable:
SC-400
RF Connectors:
N Female (both ends )
Power Consumption:
<50W
Operation Temperature:
-4ºF to +158ºF
Dimensions:
11.3” x 10.9” x 2.5”
Weight:
16.5 lbs
FCC (USA):
RSNFORCE-5
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Kitting Information
Kitting Information
Product Number Description
Component
Outside Antennas*
Outside Cable
Inside Antenna*
Inside Cable
Description
Gain / Loss
LTE-A (Verizon
& ATT) 700 Mhz
Cellular
800 MHz
PCS
1900 MHz
AWS ( T- Mobile)
1700 \ 2100 MHz
SC-288W
3 dBi
3 dBi
4 dBi
4 dBi
SC-230W-S
7.5 dBi
7.5 dBi
8 dBi
8 dBi
SC-230W (Option)
10 dBi
10 dBi
11 dBi
11 dBi
SC-400-75NN (75 Feet)
-4.22dB
–4.41dB
–6.17dB
–6.54 dB
10 dBi
10 dBi
SC-248W
SC-222W
SC-400-30NN (30 Feet)
7 dBi
3 dBi
–2.05dB
7 dBi
3 dBi
–2.12 dB
6 dBi
–2.83 dB
6 dBi
–2.98 dB
*All equivalent antennas and cables are suitable for use with the Force5 booster.
Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prefix on all of
our antennas, cables and accessories from CM to SC-.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
21
Warranty
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials.
Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification
Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured
before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging
with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the
outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-3656283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will
be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster
box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal
booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or
mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s
option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO
YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material
and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by
anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make
changes in any of its products without incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to
SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United
States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to
meet the applicable specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the
performance requirements that were published in the product specification literature, or in accordance with samples provided
by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence,
alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.
22
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Warranty
Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS,
GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED
BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE
MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot
be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided
herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of
such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
SAFETY INFORMATION
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers
consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure,
contact your provider. You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas
MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the
FCC or a licensed wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of
merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with
and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or
errors. The information and specifications in this document are subject to change without notice. © 2014. All Rights Reserved. All
trademarks and registered trademarks are the property of their respective owners.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
23
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider
and have your provider’s consent. Most wireless providers consent to the use of
signal boosters. Some providers may not consent to the use of this device on their
network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by
the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any
person. You MUST cease operating this device immediately if requested by the
FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be
inaccurate for calls served by using this device.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Dirve, Fremont CA 94538 | 1-888-365-6283 | [email protected]
SureCall | 48346 Milmont Drive,
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