DMP Electronics EBOX-3310MX Series User`s guide

DMP Electronics EBOX-3310MX Series User`s guide
EBOX-3310MX-D4C series
User’s Guide
Copyright
The information in this manual is subject to change without notice for continuous
improvement in the product. All rights are reserved. The manufacturer assumes no
responsibility for any inaccuracies that may contain in this document, and makes no
commitment to update or to keep current information contain in this manual.
No part of this manual may be reproduced, copied, translated or transmitted, in whole or
in part, in any form or by any means without the prior written permission of the DMP
Electronics Inc.
©Copyright 2011 DMP Electronics Inc.
Special Notice to Users
DMP Electronics Inc. provides no warranty with regard to this manual, the software, or
other information contained herein and hereby expressly disclaims any implied
warranties of merchantability or fitness for any particular purpose with regard to this
manual, the software, or such other information. In no event shall DMP Electronics be
liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or
other information contained herein or the use thereof.
DMP Electronics reserves the right to make any modification to this manual or the
information contained herein at any time without notice. The software described herein
is governed by the terms of a separated user license agreement or label sticker.
This product contains software owned by DM&P and licensed by third parties. Use of
such software is subject to the terms and conditions of license agreements enclosed
with this product. Software specifications are subject to change without notice and may
not necessarily be identical to current retail versions.
Updates and additions to software may require an additional charge. Subscription to
online service providers may require a fee and credit card information. Financial
services may require prior arrangements with participating financial institution.
Trademarks Acknowledgment
The EBOX-3310MX-D4C series is the registered trademarks of DMP Electronics Inc.
Microsoft®, Windows®, and AMI are registered trademarks of Microsoft Corporation and American
Megatrends Inc. in the United States and/or other countries respectively.
Other brand names, product names or trade names appearing in this document are the properties and
registered trademarks of their respective owners. All names mentioned herewith are served for
identification purpose only.
Safety Information
WARNING
¾
¾
¾
¾
¾
¾
¾
¾
Do not expose EBOX-3310MX-D4C series to rain or moisture, in order to prevent shock and
fire hazard.
Never install EBOX-3310MX-D4C series in wet locations.
Do not open the cabinet to avoid electrical shock. Refer to your nearest dealer for qualified
personnel servicing.
Never touch un-insulated terminals or wire unless your power adaptor and display monitor are
disconnected.
Locate EBOX-3310MX-D4C series as close as possible to the socket outline for easy access
and to avoid force caused by entangling of your arms with surrounding cables from the EBOX3310MX-D4C series.
When using EBOX-3310MX-D4C series, avoid using or installing the modem to the serial port
during a storm or a lightning.
Do not use the modem or a telephone to report a gas leak in the vicinity of the leak.
USB connectors are supplied with Limited Power Sources.
DO NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS
(ENCASING) OF THIS PRODUCT. PLEASE CONTACT YOUR
NEAREST DEALER FOR SERVICING FROM QUALIFIED TECHNICIAN.
Regulatory
FCC Class A Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference in which case the user will be required to correct the
interference at his own expense. Testing was done with shielded cables. Therefore, in order to comply
with the FCC regulations, you must use shielded cables with your installation.
WARNING
This product complies with EN55022 class A. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
as set out in the interference - causing equipment standard entitled “Digital Apparatus”, ICES-003 of the
Department of Communications.
Manufacturer’s Declaration of Conformity
This equipment has been tested and found to comply with the requirements of European Community
Council Directives 89/336/EEC and 73/23/EEC relating to electromagnetic compatibility and product
safety respectively.
Attention
This product has been designed and certified to comply with certain regulatory requirements pertaining
to Information Technology Equipment. This product has not been designed for use as a medical
device. Without limitation of the foregoing, this product is not intended and has not been certified for
use in a hospital or clinical environment to diagnose, treat, or monitor patients under medical
supervision, and is not intended and has not been certified to make physical or electrical contact with
patients, nor to transfer energy to or from patients and/or to detect such energy transfer to or from
patients.
Purchase Agreement
Purpose:
In accordance to the general commercial conduct of Trust and Fair Trade, herewith below is the
agreement for the protection for both parties, DMP and Users in pursuant of trading.
Product Description:
With this product, herewith also known as EBOX-3310MX-D4C series which is a simplified & an
economical design of an embedded device for Special Purpose Personal Computing. The basic
specification of this product comprises of the x86 technology design, and with onboard 1GB DDR2
System memory, VGA display, USB, PS/2 Keyboard/Mouse, RCA TV-IN and LAN Interfaces.
Distribution Convention:
1.
This Product includes a gift box, an inner case, a PC, a Power adaptor, (and SATA cable will
be included only for Models with SATA supported package). Upon receiving this product,
kindly please refer to the User’ Manual to check for the contents and appearance of this
product; contact immediately your nearest dealer or DMP office for any defective or missing
parts. The supplier will not be responsible for any reported discrepancy thereafter the expiration
period of 3-days from the date of purchase.
2.
In consideration of transportation and the cost of storage, the supplier provides to the
distributors a warranty of 12-months. This warranty covers the failure caused by hardware
breakdown (excluding hard drives), but does not cover the act of misuse and mishandling.
3.
The supplier will not accept unknown post, therefore if you wish to repair or to return your
goods – kindly please contact your nearest dealer to make your declaration, and at the same
time, apply for a RMA number (RMA stands for Return Merchandise Authorization – please
ask for RMA form and fill-up for authorization).
4.
The freight for return goods for repair will follow the International customary practice and
convention: Both parties is to pay for freight of one shipment each. The shipper is required to
prepay the freight from the place of origin (This means that the returnee (user) covers the
freight for return goods, while the Supplier covers the freight for goods after the repair).
5.
Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due to misuse
within warranty. The Supplier will be taken into consideration of the circumstances, to provide
repair service with charges expense for obsolete warranty. This expense includes the cost of
material and the cost of labor.
Note: If there is other particular issue not listed in the above conditions, both parties agreed to follow
the General Law of Commerce with fair and reasonable discussion in handling and resolving the
argument.
Contents
Chapter 1
02 Unpacking your EBOX Mini PC
Chapter 2
05 EBOX-3310MX-D4C series Overview
06 System Specifications
07 Peripherals Connecting
Chapter 3
12 BIOS Reconfiguring
13 Install the driver
Chapter 4
22 Technical Specifications
Chapter 5
24 Onboard Connectors Summary
26 Pin Assignments
Chapter 6
29 Taking Care Your EBOX VESA PC
30 Cleaning Your EBOX VESA PC
31 Troubleshooting
Chapter 7
34
34
34
34
34
Terms and Condition
Warranty
Service and Support
Return Merchandise Authorization (RMA) Policy
Shipping Policy
1
Chapter
1
Unpacking Your EBOX Mini PC
Congratulation! You have just acquired EBOX-3310MX-D4C series, please check
the following items.
Packing List:
Item No.
Description
1
EBOX-3310MX-D4C series VESA PC
Max. 22.5 watts External Power Adaptor, Vin: 100~240VAC 50/60Hz,
2
Volt: +15VDC @ 1.5A Max.
3
Drivers CD
Note: The accessories are subject to change without immediate notice.
Q’ty
x1
x1
x1
Check before Use
1. EBOX-3310MX-D4C series Unit
2. AC Power Adaptor
3. Drivers CD
2
Preface
EBOX-3310MX-D4C series: VESA PC
The EBOX-3310MX-D4C series is a revolutionary device which is especially designed for limited
physical space and temperature concerns. No matter you are in a jammed office, a crowded place, or
public transportation, it can be easily integrated with a VESA LCD to bring you EBOX-3310MX-D4C
series access at any time.
It can attach to any VESA mounting fixture; allowing it to be securely mounted onto desks, walls, or
buildings, and thereby optimizes your work area. It can also attach directly to any size LCD for a
mobile system for the use at trade shows, presentations, promotions, etc. Unlike traditional portable
laptop design, the EBOX-3310MX-D4C series can be used with a large size LCD. Furthermore, with
FANLESS design, EBOX-3310MX-D4C series is ideal to be used in the environment where
temperature demand is critical.
So, if you are looking for a device that is able to provide you with more mobility & space but at the
same time uses less power consumption, then EBOX-3310MX-D4C series will be surely meet your
need.
The VESA® FDMI™ Standard defines mounting interfaces, hole patterns and associated
cable/power supply locations for LCD monitors, plasma displays and other flat panel devices. EBOX3310MX-D4C series is designed to fit this standard to make monitor attachment quickly and easy.
3
2
Chapter
4
EBOX-3310MX-D4C series Overview
Front Panel
Power LED
The power LED lights up when
system is turn on.
HDD LED
LED flashes when the system is
accessing Hard Drive.
SD Slot
This system is bootable from SD
card. (In this series only EBOX3310MX-S4C/ TS4C/ S4CAP/
TS4CAP support SD card)
USB v2.0 ports
For connection to devices with USB
interface (HDD, CD/DVD-ROM,
Memory Stick, etc.)
RS-232
Back Panel
DC Power Jack
PS/2 Keyboard or Mouse (6-pin)
VGA
Power switch
USB Port
RJ-45 LAN Jack
Wireless Antenna connector
(optional)
RS-232
5
System Specification
CPU
Operating System
Vortex86MX+
Windows XP Home/ Pro
Main Memory
Windows XP Embedded
1GB DDR2
Windows Embedded CE
BIOS
Supported Linux Distribution list:
AMI BIOS
1.
Debian 4.0
VGA
2.
Debian 5.0
Resolution up to 1920 x 1200 High Colors
3.
Ubuntu 8.04
4.
Ubuntu 8.10
5.
Ubuntu 9.04
6.
Ubuntu 10.04
7.
Edubuntu 9.04 (Ubuntu 8.10 base)
8.
Easy Peasy 8.10
9.
Puppy 4.2.1
TV Input
RCA Jack x1
(Only on TS4C/ TS4CAP/ TD4C/ TD4CAP)
Keyboard and Mouse
PS/2 Keyboard and Mouse
(Only on S4C/ S4CAP/ D4C/ D4CAP)
10. Puppy 4.1.2
11. WattsOS2 Warp30 (Ubuntu 8.10 base)
On-Board SATA
SATA 2.0 connector x1 (Optional)
Peripheral
1. USB V2.0 x 6
2. SD slot x 1(Optional)
3. Serial ports x 4
※ Red letters: Standard IDE compatible option
enable could help for install directly
※ Ubuntu 8.10 / WattOS, Remember to enable
the Media Port Instruction option for VGA
compatible.
Dimension & Weight
115 x 115 x 35 mm / 500g
6
Peripherals
Connecting the Power Adaptor
DC Power Jack
To use EBOX-3310MX-D4C series
immediately, please attach the supplied adapter
for the power source. See the left diagram for
visual connection.
Connect the DC power jack of the power
adaptor to the DC Input of EBOX-3310MX-D4C
series.
Turning ON EBOX-3310MX-D4C series
Switch on power as indicated on your
left-side figure, the system will start.
Note: With the Auto Power On supported
models (optional), the system then will be turned
on automatically.
Connecting the Monitor
VGA Connection
Make your LCD display connection with the
VGA cable to the 15-pin D-Sub VGA port.
TV-IN Connection (Optional)
You can connect to the Video Capture via RCA
Jack by using the Audio/Video Cable (Not
included).
Note: This feature only available on TV-IN
supported model:
TS4C/ TS4CAP/ TD4C/ TD4CAP
7
Peripherals
Connecting the USB
EBOX-3310MX-D4C series provide five external USB ports with (four at the front, one at the rear)
and one internal USB port.
SD Slot
For booting device by SD Card. (In
this series only EBOX-3310MXS4C/ TS4C/ S4CAP/ TS4CAP
support SD card)
USB Ports
The USB ports are available for
connection to USB devices such as
CD-ROM / Pen Drive.
Connecting the LAN
RJ-45 LAN
There is an available RJ-45 LAN jack
for Ethernet connection.
(See left diagram for RJ-45 Jack).
8
Connecting the Keyboard and Mouse
PS/2 Keyboard or Mouse (6-pin)
This PS/2 Port is shared for connecting
Keyboard and/or Mouse by using Split
Y-Cable (not included).
Connecting Serial port
Serial Ports (Optional)
The serial port is usually connected to a serial
device like modem or terminal devices.
9
3
Chapter
10
BIOS Reconfiguring
1.
2.
3.
4.
5.
Take note that AMI BIOS is used in the EBOX-3310MX-D4C series. To reconfigure the
EBOX-3310MX-D4C series, press or hit the <Del> key to enter your BIOS setup main menu.
Select from the menu, the desired setup for change.
Press <Esc> to go back to main menu.
Press <F9> to load factory default setting.
Move to “Exit” TAB and select “Save Settings and Exit”, press “Y” to save the changes that you
just made. EBOX-3310MX-D4C series will restart accordingly to your new setup.
(AMI BIOS Setup menu)
11
INSTALL THE DRIVER:
Under the Windows series OS, the following drivers need to be installed manually.
1. Ethernet driver.
2. RS-232 driver (USB to RS-232 port).
3. Video capture chip driver (for TV-IN models: EBOX-3310MX-TS4C/ TS4CAP/ TD4C/ TD4CAP).
Note: COM5 port was extended from a USB port.
ETHERNET DRIVER:
1.
Find the yellow question mark of Ethernet in the Device Manager under the control panel/
system.
2.
Right-click the mouse and chose to update driver.
3.
Choose the location of Ethernet-A9120-Mac folder. (You may update driver from the CD in the
package or apply from your supplier).
12
4.
Click “Next” and then choose “continue anyway” to ignore the “unrecognized object” warning
and restart the windows after the installation.
RS-232 DRIVER (FOR USB TO RS-232 PORT):
The RS-232 COM5 port from EBOX-3310MX-D4C series was extended from a USB port; you’ll need
to install the RS-232 driver. Please follow the steps below under the Device Manager:
1.
Right-click the mouse on the yellow question mark to update the driver.
2.
Repeat the same as previous step, click the 2nd selection to install the driver at specific location.
3.
Find the location of FT232 driver. (Choose the folder and click “Next”, the system will search and
install automatically).
4.
Choose “continue anyway” to ignore the “unrecognized object” warning and restart the windows
after the installation.
13
VIDEO CAPTURE CHIP DRIVER:
1.
Find the yellow question mark of the unknown device under the control panel/ system.
1.
Choose update by clicking the 2nd selection to install the driver at specific location.
2.
3.
Choose to install the driver manually.
Select the sound & video type (with speaker icon) to install the driver.
14
4.
Find the rdccap.INF under the TV-IN Capture\ WDM.
(You may update driver from the CD in the package or apply from your supplier).
5.
Warning message (Windows: unrecognized object) might pop out during the installation, just
continue anyway and restart the windows after completed.
15
Debian / Ubuntu Linux Installation Guide
In the MX+ platform, with the newer IDE and Ethernet controller, both of the two controllers just start
supported from kernel 2.6.28.3. Please refer to the guide to help you complete the installation.
How to install Linux on Vortex86MX+ platform?
Preparation:
1. The Linux installation DISC (Ubuntu8.04, 9.04, 10.04, Debian4.0, 5.0)
2. A completely formatted storage (SD, 2.5’ SATA HDD or SATA DOM )
3. Intel/AMD platform Personal Computer
4. Confirm the BIOS setting:
A.
IDE Configuration\ IDE mode >> Native mode
B.
USB Configuration\ USB 2.0 Controller Mode >> Fullspeed
5. The 2.6.30 or higher kernel package DMP provided for Vortex86MX+ platform
Note: The completely formatted storage is helpful to avoid some unexpected error in the procedure.
After you plug all the devices and ready to install, please follow the steps as below:
Step1:
Please follow the standard procedure to install the Linux OS base on the Intel or AMD
platform first, and make sure your Linux can boot up normally, after install completed.
Step2:
A. Copy the .deb file (kernel package) that DMP provided into your USB pen driver or
other removable storage.
B. Press Ctrl + Alt + F1 keys to enter text mode.
The system would ask you to enter your user name and password.
C. Plug on the USB pen driver and try to mount it as mnt.
#sudo su
#mount /dev/sda1 /mnt
#cd /mnt
Confirm the actual codename to mount.
16
D. To unpack the kernel package and update.
# dpkg -i xxx.deb
# update-initramfs –k 2.6.30-vortex86mx -c
# update-grub
E. When these three procedures completed, type reboot to reboot system.
# reboot
Step3:
Moving the storage installed Linux, back to VortexMX+ platform.
Step4:
Turn on the power to boot.
17
For Ubuntu
When it start booting, press the Esc key when it boot. Confirm the Grub list first.
There should has an option 2.6.30-vortex86mx, and then to boot.
For Debian
Please press the Esc key to confirm Grub list and press E key to confirm and modify the storage’s codename.
Note: The Grub list parameters you can modify in the file /boot/grub/menu.lst.
Primary / Master = hda1
Primary / Slaver = hdb1
Secondary / Master = hdc1
Secondary / Slaver = hdd1
19
.
Video Capture Driver installation for Linux
Pending….
20
4
Chapter
21
Technical Specification
3310MX-TS4C
3310MX-TD4C
3310MX-S4C
3310MX-D4C
Model Type 3310MX-TS4CAP 3310MX-TD4CAP 3310MX-S4CAP 3310MX-D4CAP
(TV-IN)
(VGA)
Processor
Vortex86MX+ (933MHz)
Memory
Onboard 1GB DDR2
VGA
Integrated Graphics Chip / D-Sub 15-pin
TV-IN
RCA Jack
N/A
Ethernet
10/100 Mbps LAN Built-in PXE diskless boot function (RJ-45 connector)
USB
6 ports (4 at the front; 1 at the back & 1 Internal )
Audio
N/A
GPIO
N/A
MIO
SD Slot
1x
N/A
1x
N/A
SATA
N/A
1x
N/A
1x
PS2
N/A
1x
Serial RS-232
4x
Power
DC +8V ~ +15V
Dimensions
115 x 115 x 35 mm
Weight
500g
Operation Temp.
5 ~ 50 ℃
Note:
1. EBOX-3310MX-D4C series have full COM ports x 4, COM1, COM3, and COM4 in standard 9pin RS232 COM ports.
2. COM5 is from USB to COM Port 9pin, additional driver needs.
3. 2.5” SATA HDD/ DOM support (Optional).
EBOX-3310MX-D4C series Models Listing:
EBOX-3310MX-TS4C: TV-IN Version with 6 x USB ports, 4 x RS-232 ports, SD card support, no SATA DOM supported
EBOX-3310MX-TD4C: TV-IN Version with 6 x USB ports, 4 x RS-232 ports, with SATA DOM, no SD card supported
EBOX-3310MX-S4C: VGA Version with 6 x USB ports, 4 x RS-232 ports, SD card support, no SATA DOM supported
EBOX-3310MX-D4C: VGA Version with 6 x USB ports, 4 x RS-232 ports, with SATA DOM, no SD card supported
EBOX-3310MX-TS4CAP: TV-IN Version with 6 x USB ports, 4 x RS-232 ports, SD card and Auto Power On support, no SATA DOM supported
EBOX-3310MX-TD4CAP: TV-IN Version with 6 x USB ports, 4 x RS-232 ports, with SATA DOM and Auto Power On support, no SD card supported
EBOX-3310MX-S4CAP: VGA Version with 6 x USB ports, 4 x RS-232 ports, SD card and Auto Power On support, no SATA DOM supported
EBOX-3310MX-D4CAP: VGA Version with 6 x USB ports, 4 x RS-232 ports, with SATA DOM and Auto Power On support, no SD card supported
22
5
Chapter
23
Onboard Connectors Summary
Summary Table for CPU Board
Nbr
J1
Description
SODIMM-SOC-200P-1.8V
Type of Connections
SODIMM socket 200 Pin
Pin nbrs.
200-pin
J3
SATA
SATA socket
7-pin
J5
USB5 (Front)
USB Connector
8-pin
J6
USB6 (Front)
USB Connector
8-pin
J7
USB1 (Back)
USB Connector
8-pin
J8
USB3 (Inside)
USB Connector
8-pin
J9
Ethernet LAN
RJ-45
8-pin
J10
VGA
D-Sub Connector
15-pin
J12
PS/2 connector
Mini Din connector
6-pin
J13
TV-IN connector
RCA Jack
1-Pin
J14
COM1 Port
Box Header 5x2 2.0mm
10-pin
J16
DC 15V Input
DC-JACK
1-pin
J17
Power Switch
Power Switch
4-pin
J18
USB4 (Front)
USB Connector
8-pin
J19
USB5 (Front)
USB Connector
8-pin
J22
COM4 Port
Box Header 5x2 2.0mm
10-pin
J23
COM5 Port
Box Header 5x2 2.0mm
10-pin
J25
COM3 Port
Box Header 5x2 2.0mm
10-pin
` Front Connectors Outline
USB
Serial Ports
Power & HDD LED
SD Slot(In this series only EBOX-3310MX-S4C/ TS4C/ S4CAP/ TS4CAP support SD card)
24
` Rear Connectors Outline
DC Power Jack
Power Switch
PS/2 KB/Mouse
VGA
RJ-45 LAN
USB
Serial Ports
RCA Jack for TV-IN (Optional)
*TV-IN function Only Available on EBOX-3310MX-TS4C / TD4C / TS4CAP / TD4CAP.
.
25
Pin Assignments
J12: PS/2 Keyboard or Mouse – 6-pin Mini-Din Connector
Pin #
1
2
3
4
5
6
Signal Name
KBCLK
PMCLK
GND
KBDAT
PMDAT
SB5V
J17: Power SW – Push Button Switch
Pin #
Status
|
ON
O
OFF
J16: DC-IN (15V) – 2-pin Jack
Pin #
Signal Name
1
+15V Input
2
GND
o
J7: USB (90 )– 4-pin USB Type 1 Connector (Vertical Type)
Pin #
Signal Name
1
VCC
2
USB0-
3
USB0+
4
GND
5
6
GGND
GGND
26
J10: VGA – 15-pin D-Sub Connector
Pin #
1
2
3
4
5
Signal Name
MR
MG
MB
NC
GND
Pin # Signal Name
6
GND
7
GND
8
GND
9
NC
10
GND
Pin #
11
12
13
14
15
Signal Name
NC
VCC
HYSYNC
VSYNC
VCC
J5, J6, J18, J19: USB (USB2): For connection to external USB device –4-pin USB Type 1 Connector (H)
Signal
Name
VCC
USB2USB2+
GND
NC
NC
Pin #
1
2
3
4
5
6
LEDS: POWER ON / OFF & HDD R/W
LED Color
Green
Green
Green Flashes
State
Power On
HDD On
HDD R/W
J14, J22, J23, J25: COM - 9-pin D-Sub Connector
Pin #
1
3
5
7
9
Signal
Name
DCD1
TXD1
GND
RTS1
RI1
Pin #
2
4
6
8
--
Signal
Name
RXD1
DTR1
DSR1
CTS1
--
J9: LAN: RJ-45 Connector
Pin #
Signal Name
Pin # Signal Name
1
FTXD+
2
FTXD-
3
FRXIN+
4
NC
5
NC
6
FRXIN-
7
NC
8
NC
27
6
Chapter
28
Taking Care of your EBOX
This section gives you some guidelines on using EBOX-3310MX-D4C series – Safe using, Storing
and Handling.
Storing
Do not place EBOX-3310MX-D4C series in a location that is subject to:
z
z
z
z
z
z
z
z
Heating sources, such as stove, oven, heater, radiator or air duct
Direct contact from sunlight
Rain or moisture area
Excessive dust accumulation area
High humidity place
Constant or occasional mechanical movement, vibration or shock
Strong magnets or magnetic fields or magnetically unshielded speakers
o
o
o
o
Ambient temperature of more than 95 F (35 C) or less than 32 F (0 C)
Do not place other electronic device or electrical equipment near EBOX-3310MXD4C series. The electromagnetic field of the EBOX-3310MX-D4C series may
cause interference subjecting to malfunction.
Provide adequate air ventilation (circulation) to prevent internal buildup of heat. Do
not place EBOX-3310MX-D4C series near the wall, behind the curtains or draperies,
in between two books that block its ventilation slots. Leave a space of at least 8
inches (20cm) behind the sides and back panel of the EBOX-3310MX-D4C series.
Change of environmental temperature: Problems may occur when there is a
sudden change of environmental temperature, or if the EBOX-3310MX-D4C series
is brought directly from a cold location to a warm one, moisture may condense
inside EBOX-3310MX-D4C series. Turn off the device, and contact your nearest
dealer.
Check the surrounding appliance(s) before using EBOX-3310MX-D4C series.
Since the EBOX-3310MX-D4C series uses high-frequency radio signal and may
interface with radio or TV reception causing interference or poor signal display.
When this happens, relocate the EBOX-3310MX-D4C series by a suitable distance
away from the set.
Do not drop the EBOX-3310MX-D4C series from the working table nor place heavy
objects on top of it.
29
Using Cables for Connection
To avoid problem, use only the specified interface cables in your accessory bag. The supplier will
not be responsible for the connection arising from the other unspecified peripheral equipment.
Do not use cut or damaged cables for connection.
Cleaning Your VESA PC
Clean the VESA PC with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent
solution.
Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene, as
these may damage the finish of EBOX-3310MX-D4C series.
When a solid object falls or a liquid spills onto the EBOX-3310MX-D4C series, turn off the EBOX3310MX-D4C series immediately and unplug the LAN and power cables. Contact a qualified
person or your dealer to check the EBOX-3310MX-D4C series before you use it again.
Always disconnect the power cord from the power source before cleaning the EBOX-3310MXD4C series.
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Troubleshooting
This section describes the techniques of resolving some basic problems that you encounter when
using EBOX-3310MX-D4C series. For more troubleshooting guidelines, please contact your nearest
dealer for technical support.
Troubleshooting Your VESA PC
A. VESA PC does not start
Make sure the EBOX-3310MX-D4C series is properly secured and plugged into a power source
before it is turned on. Make sure the power indicator shows the power is on. See section 2 for
more information about “EBOX-3310MX-D4C series Overview”.
When the EBOX-3310MX-D4C series is plugged into a power strip or the UPS (Uninterruptible
Power Supply), make sure the power strip or UPS is turned on and working normally.
Check if your VGA or LCD monitor is properly plugged into a power source and turned on. Make
sure the brightness and contrast controls are adjusted correctly. See the manual that came with
your display (monitor) for details.
Check if your power control button does not function, by removing the AC adaptor. Wait for one
minute, and then reattach all power connection before pressing the power button.
Condensation may cause the EBOX-3310MX-D4C series to malfunction for a while. If this
happens, do not use the EBOX-3310MX-D4C series for at least one hour.
When you have checked all the above guidelines and the EBOX-3310MX-D4C series does not
work. Remove the power adaptor from the EBOX-3310MX-D4C series, unplug the power cord,
and plug it in again. Then turn on the power.
B. BIOS Error Message –
BIOS error message appears when my VESA PC starts
If the BIOS error message appears, press any key to resume or, hit <DEL> to enter BIOS setup main
menu, follow these steps:
1.
Press <DEL>, and the BIOS Setup main menu appears, check if HDD is detected. If it is not
detected, use Direction keys <↑↓> to choose “AUTO” and then go back to the main menu by
pressing <ESC>. Move your cursor down with Direction keys <↓>, and choose “Save
Settings and Exit”, a message dialog appears as seen below, hit <Enter>.
“Save current settings and exit (Y/N)? Y”.
2.
Go to “Exit” menu using the Direction keys <↑↓> and choose the option “Load Optimal
Defaults”, then press <Enter>. A message dialog appears as seen below, hit “Y” key and
presses <Enter> to save and recover to the factory setting.
“Load Optimal Defaults (Y/N)? Y”.
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(BIOS Setup menu “Exit”)
C. “Operating System Not Found” –
A message indicating that “Operating system not found” appear when
my VESA PC starts (Windows won’t start)
Enter your BIOS setup main menu by pressing <DEL> key, be sure that the C: drive is enable.
If Windows still does not start, follow these steps to initialize the BIOS:
1. Turn off the EBOX-3310MX-D4C series.
2. Remove any peripheral devices connected to the EBOX-3310MX-D4C series.
3. Restart the EBOX-3310MX-D4C series.
4. Press <DEL> to enter BIOS Setup main menu window.
5. Follow the steps as written in B. BIOS error message.
If you have just connected EBOX-3310MX-D4C series to a CD/DVD or USB Drivers, remove
these peripherals. And restart to confirm that the Windows operating system starts properly. If
EBOX-3310MX-D4C series continues to display the message ”Operating system not found,”
and Windows does not start, please contact your nearest dealer for servicing.
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7
Chapter
33
Terms and Conditions
Warranty
The warranty terms for EBOX-3310MX-D4C series are twelve (12) months from the beginning on the
date of invoice. During the warranty period, DMP Electronics will repair replace the product covered
under this limited warranty.
Service and Support
DMP Electronics Inc. provides the technical support for hardware problems with your system
throughout the warranty period. The technical support service is limited to configuration and operation
of EBOX-3310MX-D4C series sold by DMP Electronics Inc. The technical support service does not
offer software tutoring or training.
Return Merchandise Authorization(RMA)policy
If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support
service to obtain an RMA number before attempting to return any part. Please contact your nearest
dealer to obtain an RMA number.
Purchaser must follow procedures as below:
1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.
2. The RMA Number must be used within 7 DAYS.
3. The RMA Number must be shown clearly on your shipping label.
4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.
5. The repair cost is depends on the parts, the damage reasons, and whether under warranty
period…etc. The Seller will charge the Purchaser in a reasonable price.
6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.
7. The freight of return to DMP Electronics Inc. is charges to Purchaser account and accompanied by
an RMA number. Any Returns with freight collect will be refused and returned to you. After
Repairing, the cost of freight will be paid by Seller.
8. DMP Electronics Inc. must receive all returned goods within the warranty period.
Shipping Policy
The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty.
DMP Electronics Inc. shall not be liable for risk of loss or damage during shipment of your returned
system or parts if you fail to insure the shipment.
All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP
Electronics Inc. will ship the repaired or replacement product(s) to Purchaser by freight prepaid.
Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of the
delivery service to make on-time delivery.
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