AT&T | 1739 | User`s manual | AT&T 1739 User`s manual

AT&T 1739 User`s manual
© 2007 Advanced American Telephones. All rights reserved.
AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures, licensed to
Advanced American Telephones.
Printed in China. Issue 1.2 AT&T 03/07
User’s manual
part 2
1739 Digital
answering system
This manual contains information about this
product's installation and operation.
please also read Part 1 - Important
product information
For customer service or product information, visit
our website at www. telephones.att.com or call 1
(800) 222-3111. In Canada dial 1 (866) 288-4268.
Installation
Parts list
•
•
•
•
•
Telephone line cord
1739 answering system
Wallet card
Part 1 Important product information
Part 2 User’s manual
Use only the power adapter
supplied with this product. To
obtain a replacement, visit our
website at www.telephones.att.com
or call 1 (800) 222-3111. In Canada
dial 1 (866) 288-4268.
Before you install
Choose a location for the answering system
near a modular telephone jack and a standard
electrical outlet not controlled by a wall
switch.
LOWER
CONFERENCE
LINE 1
LINE 2
HOLD
FLASH
PAUSE
PROGRAM
2 LINE
SPEAKERPHONE
(AUTO) REDIAL
VOLUME
1
ABC
2
DEF
3
1. Connect the
power adapter.
Standard electrical
outlet not controlled
by a wall switch
HEADSET
4
5
JKL
MNO
PQRS
TUV
WXYZ
GHI
6
MUTE
7
TONE
*
8
OPER
0
9
SPEAKER
#
Strain-relief tab
3. Connect a
telephone
(optional).
2. Connect the telephone
line cord.
Modular telephone jack
Turn system on/off
NOTES: 1. If you do not want to connect this
answering system to a telephone,
skip to step 3.
2. Power adapter Input: 120VAC, 60
Hz, 4.5W. Output: 6VAC, 350 mA.
3. If the message window is blank,
make sure the power adapter is
securely connected to both the
answering system and an electrical
outlet not controlled by a wall
switch. Press ON/OFF to make
sure the system is on.
Before proceeding to feature setup, press
ON/OFF to turn the system on. To turn the
system off, press ON/OFF again.
When the system is off, the ON/OFF
indicator light will be off and the message
window will be blank.
Feature setup
Feature setup
1. To enter feature setup mode, press and hold SETUP until the system announces “Voice is...”
2. Press SETUP repeatedly to hear each feature.
3. When you hear the feature you want to modify, press ANNC/SKIP or MEMO/REPEAT to
change the setting.
4. Press PLAY/STOP to exit feature setup. The new settings will be saved.
When any feature is on, the message window displays
When any feature is off, the message window displays
Feature summary
FEATURE
SYSTEM
ANNOUNCE
.
.
OPTIONS
LANGUAGE
“Voice is…”
• Choose English to have the system announce
voice prompts in English.
Choose Francais to have the system announce
voice prompts in French.
• During setup, the message window will display
the current language setting (E for English and
F for French).
RING SELECT
“Number of ring is…”
• Choose the number of times the telephone will
ring before the system answers a call. You can
set it between 2 and 7 rings, toll saver 2/4 or
toll saver 4/6.
• When set to toll saver 2/4, the system
answers after four rings when there are no
new messages, and after two rings when there
are new messages. Toll saver 4/6 causes the
system to answer after six rings when there
are no new messages and after four rings
when there are new messages.
• D uring setup, the message window will
display the number of rings (8 for toll saver
2/4, or 9 for toll saver 4/6).
REMOTE
“Remote access code is…”
ACCESS CODE
• Change the remote access code to any three
digit number between 500 and 999.
• The remote access code is preset to 500 and
allows you to access many features of this
answering system remotely from a touch tone
telephone.
• The three digits of the remote access code are
set separately. The system will prompt you to
set the second and third digits after setting the
first digit. See Feature setup, above.
Feature setup
FEATURE
SYSTEM
ANNOUNCE
ANNOUNCEMENT
MONITOR
“Announcement
monitor is…”
OPTIONS
• Choose ON to listen to the announcement
when the system answers a call. Choose OFF
to silence your end of the call. (The callers will
still hear the announcement.)
NOTE: Volume must be set to an audible level
to use the announcement monitor.
NUMBER
ANNOUNCE
(Please see
NOTE below)
“Number
announce is…”
• When this feature is on, the system will
announce the incoming telephone number
between the second and third rings.
NOTE: When the number announce feature is
on and ring select is set for two rings, the unit
will answer after three rings to allow enough
time for the system to announce the caller’s
telephone number.
STORE NUMBER
(Please see
NOTE below)
“Store number is…”
• When this feature is on, the system announces
the incoming telephone number when it plays
back a message.
ACCEPT BLOCK
CALLS
(Please see
NOTE below)
“Accept block
calls is…”
• Choose ON to have the system accept all
calls. Choose OFF to have the system respond
to blocked calls with the pre-recorded
announcement, “We’re sorry, blocked calls to
this number cannot be accepted,” and hang up
without recording a message.
AUDIBLE MESSAGE
ALERT
“Message alert is…”
• When this feature is on, the system beeps
every 15 seconds when there are new
messages.
NOTE: For this feature to work, you must subscribe to the caller ID service from your local
telephone company. There may be a fee for this service, and it may not be available in all areas.
Operation
Listen to, save & delete messages
• The system automatically saves all incoming messages until you delete them. You can store
approximately 40 minutes of messages, memos and announcements (up to a maximum of 99
messages).
• Before playing each message, the system announces the day and time the message was
received. If Store number is activated, the system also announces the caller’s telephone
number (see Store number under Feature setup on page 3). After playing the last message,
the system announces “End of messages.”
• Messages cannot be deleted until they have been reviewed; deleted messages cannot be
retrieved.
To operate the system, follow the instructions below.
Press to
listen to new
messages.
Press to listen to
the current setup.
Press and hold
to start the setup
process.
Press during
playback to stop
playback.
If there are no
new messages,
press to listen
to old messages.
Press to adjust volume.
System beeps three
times at highest or
lowest setting.
Message window.
Press to listen to the
current time.
Press and hold to start
the setup the clock.
Press to delete
the message that’s
playing.
Press and hold to
delete all messages if
no new messages.
Press to turn the system on or off.
Off when system is off.
System will not answer calls.
On steadily when system is
on with no new messages.
Flashes quickly when memory is full.
(Delete messages to make room for
new messages.)
Press to repeat all or
part of a message.
Press during time/day
announcement to repeat
previous message.
Hold to play
recorded messages
at half speed when
they are played.
Press to skip all or
part of a message.
Press and hold to
play twice as fast
when listening to
recorded messages.
Press to play back
announcement.
Press and hold in idle
mode to record memo.
Press and hold in
idle mode to record
announcement.
Flashes when there are new
messages.
Operation
Set the clock
To erase the outgoing announcement and
return to the pre-recorded announcement, press
DELETE while the announcement is playing.
Callers can skip the outgoing announcement
by pressing #.
You must set the clock so that the system
announces the correct day and time with any
incoming messages. After this, if you subscribe
to the caller ID service, the system will update
the clock eac h time new call information is
received. Press PLAY/STOP to exit at anytime
while setting the clock.
1. Press and hold CLOCK until the message
window displays C and the default day is
announced.
2. To change the day setting, press
MEMO/REPEAT or ANNC/SKIP until the
correct day is announced.
3. Press CLOCK. The current hour setting is
announced. The correct day setting is saved.
4. To change the hour setting, press
MEMO/REPEAT or ANNC/SKIP until the
correct hour is announced.
5. Press CLOCK. The current minute setting
is announced. The correct hour setting is
saved.
6. To change the minute setting, press
MEMO/REPEAT or ANNC/SKIP until the
correct minute setting is announced.
7. Press CLOCK. The cu rrent year is
announced. The correct minute setting is
saved.
8. To change the year setting, press
MEMO/REPEAT or ANNC/SKIP until the
corr ect year is announced.
9. Press and release CLOCK. The new day, time
and year are announced. The correct year
setting is saved.
To check the clock, press CLOCK.
NOTE: In the event of a power failure,
see the instructions on the bottom of
the unit to reset the clock.
Record a memo
A memo can be up to three minutes and will be
stored as an incoming message.
1. Press and hold MEMO/REPEAT When the
system beeps, speak toward the microphone
located in the lower right corner of the
answering system.
2. To stop recording, release MEMO/REPEAT.
3. To play the memo, press PLAY/STOP.
Answer calls
When the system answers a call, the caller
hears the outgoing announcement followed
by a beep. After the beep, the system begins
recording the caller’s message. A caller can
leave a message of up to three minutes. If the
message is longer than three minutes, or if the
caller is silent for more than seven consecutive
seconds, or if the system runs out of memory,
the system beeps once and hangs up. Callers
can skip the outgoing announcement by
pressing #.
Call screening/intercept
Turn on the answering system and set the
volume control so you can hear the caller’s
message. If the number announce feature
is on, the caller’s telephone number will be
announced.
NOTE: If you listen to messages or
change feature settings, the volume will
automatically adjust to an audible level. It
will be necessary to reset the volume to the
lowest setting.
If you decide to speak with the caller, lift
the handset of any telephone on the same
line. The system stops recording and you can
answer calls. If the system does not disconnect
immediately, press and release the telephone
switchhook.
Record your announcement
Before using this answering system, you should
record the outgoing announcement (up to three
minutes long) that callers will hear when the
system answers a call. If you choose not to
record an announcement, the system answers
with a pre-recorded announcement: ”Hello,
please leave a message after the tone.”
1. Press and hold ANNC/SKIP. When the
system beeps, speak toward the microphone
in the lower right corner of the answering
system, from about nine inches away. While
recording, the message window blinks .
2. To stop recording, release ANNC/SKIP.
The system automatically plays back the
outgoing announcement.
To review the outgoing announcement, press
ANNC/SKI.
Caller ID number announce
NOTE: For this feature to work, you must
subscribe to the caller ID service from your
local telephone company. There may be
a fee for this service, and it may not be
available in all areas.
This system can announce the telephone
number of a caller between the second and
third ring. (See Feature setup and Feature
summary on pages 2-3 to turn this feature on).
Operation
Store number
Play messages — Press PLAY/STOP. If there
are new messages, they will be played. If there
are no new messages, the old messages will
be played. If there are no messages in memory,
the system announces “No messages.”
Play message at half speed — Press and hold
MEMO/REPEAT while the message is playing.
Play message twice as fast — Press and hold
ANNC/SKIP while the message is playing.
Repeat entire message — Press MEMO/
REPEAT.
Repeat previous message — Press MEMO/
REPEAT twice, continue this process to listen to
other previous messages.
Skip to next message — Press ANNC/SKIP.
Stop message playback — Press PLAY/STOP.
When this feature is on, the system will
announce the caller’s number before playing
back a message.
Accept blocked calls
When this feature is turned off, the system
will respond to blocked calls (from callers
who have chosen to block their numbers
from identification) with the pre-recorded
announcement, “We’re sorry, blocked calls to
this number cannot be accepted.” The system
then hangs up without recording any incoming
messages. When this feature is turned on, it will
answer and record messages from any caller.
Message window
Save messages
The message window displays the total number
of messages recorded. If there are more than
nine messages recorded, the message window
displays the first digit, second digit and dash
alternatively. If the message window displays
F, then the memory is full and some messages
must be deleted before new messages can be
recorded.
The system automatically saves all incoming
messages if you do not delete them. The
system can save approximately 40 minutes
of messages, including the outgoing
announcement, for a total of up to 99
messages. When the memory is full, some
messages must be deleted before new
messages can be recorded.
New message indicator
Memory monitor
The ON/OFF light blinks when there are new
messages.
To determine the system’s remaining recording
time:
1. If the system is on, press ON/OFF to turn
the system off.
2. Press ON/OFF again to turn the system
on. The system announces the remaining
recording time in minutes. (If less than five
minutes remain, the system announces “The
machine is on. Less than five minutes to
record.”)
Listen to incoming messages
When the system plays incoming messages, the
message window displays the number of the
message playing. Before playing each message,
the system announces the day and time the
message was received. If the clock wasn’t set
when the message was recorded, or there was
a power failure after it was set, the sytem will
announce “Power failure” after the time and
day. After playing the last message, the system
announces “End of messages.” If you want the
system to answer a call when you are playing
message, press PLAY/STOP to end message
playback.
Operation
Memory is full
Delete selected messages — Press DELETE
while the desired message is being played. The
system will delete the message and play the
next message. If you want to replay a message
before deleting it, press MEMO/REPEAT.
When the system reaches the end of the
last message, the messages not deleted are
renumbered and the message window will
then display the total number of messages
remaining in memory.
When the memory is full, or when 99 messages
have been recorded, F flashes in the message
window. You will then need to delete messages
to make room for new ones. When the memory
is full, the system will answer calls after 10
rings and will beep twice without playing the
outgoing announcement. Enter your remote
access code and delete some or all messages.
Delete messages
Delete messages — Press and hold DELETE.
The system announces “Messages deleted”
and permanently deletes all messages. The
message window displays 0. If there are
unreviewed messages, the system will play an
error tone and will not delete any messages.
Message window displays
DISPLAY
FUnction
C
Clock needs to be reset or the system is in clock
setting mode.
Flashing — System is recording an announcement
or a memo.
Steady — Announcement playing
—Or—
system is recording a message
—Or—
remote access is in progress.
0
F
8
9
Rotating — Deleting.
Flashing — Memory is full.
Toll saver is set to 2/4.
Toll saver is set to 4/6.
Feature is on.
Feature is off.
E
F
0-7
0-98
Language is set to English.
Language is set to French.
Volume level appears when volume is adjusted.
Number of messages
(when system is idle).
Remote operation
Connect with the answering
system
You can access many features remotely from a
touch tone telephone.
1. Dial your telephone number.
2. When the system answers, enter your
three-digit remote access code during
or after the announcement. The system
announces the number of messages, then
begins playing back the messages. If the
announcement continues to play after
you have entered your code, wait for the
announcement to end or press # to stop
the announcement, then re-enter the code.
3. To use a remote access command (below),
press 5 during message play back and wait
for the two-beep signal.
4. Enter a remote access command.
Feature summary
FUnction
Command
VOICE HELP MENU
Press 5.
PLAY ALL
MESSAGES
After the two beeps, wait four seconds for the system to
automatically play back all messages, or press 1.
PLAY NEW
MESSAGES
Press 2.
REPEAT A MESSAGE
Press 4 while the message is playing.
STOP MESSAGE
PLAYBACK
Press 5 while the message is playing.
SKIP A MESSAGE
Press 6 while the message is playing.
SAVE MESSAGE
Hang up.
DELETE MESSAGE
Press 3 while the message is playing.
DELETE ALL
MESSAGES
After listening to all messages and the system has beeped twice,
press 3 twice.
RECORD
ANNOUNCEMENT
Press 7. after the beep. Record the announcement, and press 5 to
stop. The system will then play back the announcement.
REVIEW
ANNOUNCEMENT
Press 7.
RECORD MEMO
Press #, and speak after the beep. Press 5 to exit.
SET THE CLOCK
Press 8. Follow the prompts to set day, time, and year.
TURN SYSTEM OFF
Press 0.
TURN SYSTEM ON
When the system is off, it answers after 10 rings, and announces
“The machine is off,” then beeps twice. You have two options to
turn the system on,
1. Press 0 the system announces “The machine is on, xx minutes
to record,” then beeps twice, the system is now turned on, you can
leave a message by pressing # or you can hang up to exit.
2. Enter your three-digit remote access code, press 5 during the
message playback, then press 0.
END REMOTE ACCESS
CALL
Press 9. The system announces “The machine will now hang up,”
and disconnects the call.
In case of difficulty
If you have difficulty operating this telephone, try the suggestions below. For Customer
Service, to purchase accessories or to obtain replacement parts, visit our website at
www .telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268.
Please retain your receipt as your proof of purchase.
Answering system operation
Messages are
incomplete
• The system can accept messages of up to three minutes.
• If a caller leaves a long message, part of it might be lost
when the system disconnects the call after three minutes.
• If the caller pauses for longer than seven seconds, the
system stops recording and disconnects the call.
• If the system’s memory fills up when recording a message,
the system stops and disconnects the call.
System does not answer
after correct number of
rings
• If the toll saver feature is on, the number of rings changes
from four to two, or six to four, when there are new
messages waiting.
• In some cases, the system might be affected by the
ringing system used by the local telephone company.
• If the system’s memory is full or the system is off, the
system answers after 10 rings. If the set is in feature setup
mode and a call comes in, the set will not answer the
call until you press PLAY/STOP or the setup timeout has
elapsed.
System will not record
messages
• When the memory is full, some saved messages must be
deleted before new messages can be recorded.
Incoming messages are not
heard during recording
• Press VOLUME
until the desired volume is reached.
In case of difficulty
Answering system operation
System does not respond to
remote commands
• Make sure you are calling from a touch tone telephone.
When dialing a number, there should be audible tones. If
there are clicks instead, the telephone is not a touch tone
telephone.
• The answering system may not detect the remote access
code while the announcement is playing. Try waiting until
the announcement is over before entering the code.
• There may be noise interference on the telephone line.
Press the dial buttons firmly.
• Make sure the remote access code is entered correctly.
• You might be calling from a telephone which sends tones
too short for the answering system to detect.
• If there are many messages recorded, the system may take
longer than usual to respond.
Power failure recovery
• If the system is disconnected from the AC power, it
will not operate. The announcement and messages are
retained in memory during a power failure, but it will be
necessary to reset the clock. See the instructions at the
bottom of the answering machine.
• If the system announces, “Power failure” after announcing
the time and day, it may be necessary to reset the clock.
See the instructions at the bottom of the unit.
System takes longer than
usual to respond
• If there are too many messages recorded, the system may
take longer than usual to respond.
Message window is blank
• Make sure the power cord is securely connected to
both the answering system and an electrical outlet not
controlled by a wall switch.
• Press ON/OFF to make sure the system is on.
10
General product care
To keep the answering system working and looking good, follow these guidelines:
• Avoid putting it near heating appliances and devices which generate electrical noise (motors,
fluorescent lights, etc.).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the answering system and/or other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will damage the finish.
• Retain the original packaging in case it is necessary to ship it at a later date.
11
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