Welcome to - Whistle Support
Welcome to
QUICK START GUIDE
In the box
TAGG TRACKER
CHARGING BASE-STATION*
1
RUBBER COLLAR
STRAP
COLLAR
ATTACHMENT
POWER ADAPTER AND CABLE*
*Not included in Add-a-Pet Kit
Setting up your base station
Caution
Using the adapter and cable provided, plug
the charging base station into any electrical
outlet in your home.
Use only the adapter
provided to charge
your Tagg tracker.
Note
POWER
ADAPTER
AND
CABLE
CHARGING BASE STATION
The Tagg Tracker must
be placed on the charging
base station before
activation can start.
2
Activating your Tagg
Visit pettracker.com/activate to activate your tracker. If you’re a first time user,
you will need to create an account.
Charge your tracker for at least 30 minutes or until you see the orange light on
the tracker begin blinking before starting activation.
Follow the simple online activation steps to activate your tracker.
pettracker.com/activate
FRONT
BACK
Hello!
TAGG-ID:
CD-XXX-XXX
DEVICE ID
3
Get the free app
• Monitor your pet’s activity
• Find pet-friendly places nearby
Tagg
• Customize your alerts
Tagg
• Access your pet’s profile
• View battery status
The Pet Tracker
The Pet Tracker
Search “Tagg” in the App Store and
Google Play store.
You can also visit tagg.com to use the
web version.
4
Attach your Tagg to your pet’s collar
1
Remove the collar from
your pet.
2
Attach the strap to the hooks on one
side of the collar attachment.
RUBBER
STRAP
5
3
Holding the attachment on top
of the collar, stretch the strap
underneath the collar and attach
it to the other attachment hooks.
4
Slide your Tagg tracker onto the
attachment until it securely locks in
place.To detach, push down on the
detachment tab and slide out the tracker.
DETACHMENT
TAB
CAUTION: The collar strap must remain tight while in
use. Do not use tools or other devices to attach the tracker
to your pet's collar as this may damage the device.
6
Tagg device
INDICATOR LIGHT
Solid orange (on charging base): Battery is fully charged.
Flashing orange (on charging base): Battery is charging
(may take up to 60 seconds to start flashing).
Flashing orange (off charging base): Tracker is being
paged or is actively tracking your pet.
SNOOZE BUTTON
Tap once to pause alerts while your pet is away from
home. Flashes quickly 5 times.
POWER BUTTON
Press and hold for 3 second to turn on/off.
Tap once to check battery level.
- Battery OK: 4 LED flashes
- Battery low: 2 LED flashes
- Battery dead: No LED indication
7
Understanding your charging base station
FRONT
INDICATOR LIGHT
Solid blue: Connected to power source.
Flashing blue: Paging the tracker or updating the
Tagg software.
PAGE BUTTON
Tap once to locate the tracker when it’s near
the charging base station.
Tagg Tracker will stay in page mode for 15 minutes
or until Page button is pressed again
BACK
8
Useful tips
OPTIMIZE SIGNAL PERFORMANCE
MAXIMIZING BATTERY LIFE
• Place the charging base station
indoors, in an open location, away
from any metal appliances.
• Leave the charging base station
plugged in at all times.
• Do not attach your Tagg to any
metal collars or collars that are
adorned with spikes, jewels or
other studs.
• Do not cut, disassemble, or alter
the Tagg Tracker.
9
Need help? Visit tagg.com/support
• Your Tagg tracker automatically
enters Power Save mode when it
is near the charging base station.
Place the base in an area close
to where your pet spends most of
its time.
TAGG PRODUCT TERMS OF SALE
BY USING THE TAGG GPS PRODUCT, YOU ARE AGREEING THAT YOU
READ AND ARE BOUND BY THE TAGG CUSTOMER CONTRACT,
AVAILABLE AT WWW.PETTRACKER.COM/LEGAL. BY USING THE TAGG
WEBSITE AND/OR RELATED SERVICES (INCLUDING ANY MOBILE
APPLICATION), YOU ARE AGREEING THAT YOU READ AND ARE
BOUND BY THE TAGG TERMS OF USE AND PRIVACY POLICY, ALSO
AVAILABLE AT WWW.PETTRACKER.COM/LEGAL (COLLECTIVELY, WITH
THE TAGG CUSTOMER CONTRACT, THE “TAGG USER AGREEMENTS”).
IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL OF THE TERMS
AND CONDITIONS OF THE TAGG USER AGREEMENTS, YOU HAVE NO
RIGHT TO USE THE TAGG GPS PRODUCT, WEBSITE OR SERVICES
AND MUST RETURN THE TAGG GPS PRODUCT AND STOP USING ALL
TAGG SERVICES IMMEDIATELY
FEDERAL COMMUNICATION COMMISSION
INTERFERENCE STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by
the party responsible for compliance could void the user's authority to
operate this equipment.
This transmitter must not be co-located or operating in conjunction with
any other antenna or transmitter.
Radiation Exposure Statement: This equipment complies with FCC
radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance
20cm between the radiator & your body.
STANDARD LIMITED WARRANTY INFORMATION
Whistle Labs, Inc. ("Whistle") ONE (1) YEAR Limited Product Warranty (the "Limited
Product Warranty")
Whistle' warranty obligations for this hardware product are limited to the terms
set forth below: Whistle warrants that this hardware product, if not modified and
when used properly and in accordance with the product documentation, will be
free from a reproducible defect that eliminates the functionality or successful
operation of a feature critical to the primary functionality or successfuloperation
of the product for a period of ONE (1) YEAR from the earlier of: the date of (i) retail
purchase by the original end-user purchaser (as evidenced by proof of
purchase), or (ii) first use of the product ("Warranty Period"). Whether a defect
occurs will be determined solely with reference to the published product
documentation. If a hardware defect arises and a valid claim is received by
Whistle within the Warranty Period, Whistle will, at its sole and exclusive option
and to the extent permitted by law, either (1) repair the product at no charge,
using new parts or reconditioned parts equivalent to new in performance and
reliability, (2) exchange the product with a product that is new or equivalent to
new in performance and reliability and is at least functionally equivalent to the
original product, or (3) refund the purchase price of the product (but not the
purchase price of the Whistle service(s) included with the product), provided that
you return the product to Whistle as provided below. Whistle may request that
you replace defective parts with new or refurbished user-installable parts that
Whistle provides in fulfillment of its warranty obligation. A replacement product
or part, including a user-installable part that has been installed in accordance
with instructions provided by Whistle, assumes the remaining warranty of the
original product or ninety (90) days from the date of replacement or repair,
whichever provides longer coverage for you. When a product or part is
exchanged, any replacement item becomes your property and the replaced
item becomes Whistle' property. Parts provided by Whistle in fulfillment of its
warranty obligation must be used in products for which warranty service is
claimed. When a refund is given, Whistle may require that the product for which
the refund is provided returned to Whistle, at which time it shall become Whistle'
property.
EXCLUSION AND LIMITATIONS
This Limited Warranty applies only to the hardware product manufactured by or
for Whistle that can be identified by the "Tagg" trademark, trade name, or logo
annexed to it, provided however, the Limited Warranty does not include
accessories even if identified by the "Tagg" trademark, trade name or logo.
Further the Limited Warranty does not apply to any non-Whistle hardware
product or any software, even if packaged or sold with the Whistle hardware.
Manufacturers, suppliers, or third parties other than Whistle may provide their
own warranties, but Whistle, to the extent permitted by law, provides its
products "AS IS". Software distributed by Whistle with or without the Tagg brand
name (including, but not limited to system software) is not covered under this
Limited Warranty. Refer to the End User License Agreement (EULA) at
www.pettracker.com/legal/ or other licensing agreement accompanying the
software for details of your rights and obligations with respect to the use of such
software. Whistle does not warrant that the operation of the product will be
uninterrupted or error-free. Whistle is not responsible for damage arising from
any failure to follow instructions relating to the product's use. Transfer or resale
of the hardware product will automatically terminate warranty coverage with
respect to such product. This Limited Warranty is not transferable to any third
party, including but not limited to any subsequent purchaser, owner or user of
the product.
This Limited Warranty does not apply: (a) if damage or defects are caused by
customer abuse, accident, neglect, improper handling, utilization or installation,
or by failing to operate the product in compliance with the user manual, quick
start guide or other user guides; (b) to consumable parts, such as batteries,
unless damage has occurred due to a defect in materials and workmanship; (c)
if damage or defects are caused by the battery being tampered with to cause a
short-circuit, or if the seals of the battery enclosure or the cells are broken or
show evidence of tampering; (d) if damage or defects are caused by a defective
function of the wireless network or if the product software needs to be
upgraded due to changes in wireless network parameters; (e) to cosmetic
damage, including but not limited to scratches, dents, broken plastic on parts or
any physical damage to the surface of the product; (f) if damage or defects are
caused by rough handling or other physical moisture damage or extreme
thermal or environmental conditions or a rapid change in such conditions,
corrosion, oxidation, unauthorized modifications or connections, unauthorized
opening or repair, repair by use of unauthorized spare parts, accidents, forces of
nature, or other actions beyond the reasonable control of Whistle; (g) in the case
of the docking station and other components other than the tracking device, if
damage or defects are caused by exposure to moisture or dampness; (h) if
damage or defects are caused by the product being used with or connected to
an accessory not approved or certified by Whistle; (i) if damage or defects are
caused by accident, abuse, misuse, flood, fire, earthquake or other external
causes; (j) if damage or defects are caused by operating the product outside of
the permitted or intended uses described by Whistle; (k) if damage or defects
are caused by service (including upgrades and expansions) performed by
anyone who is not a representative of Whistle or a Whistle authorized retailer or
service provider; (l) if a product or part has been modified to alter functionality or
capability without the written permission of Whistle; (m) if any serial number has
been removed or defaced, (n) to a recalled product, part or component, if a
replacement product, part or component was made available by Whistle, (o) to
freight costs to ship product to the repair depot; or (p) to commercial use of the
product.Important: Do not open the hardware product itself. Opening the
hardware product may cause damage that is not covered by this Limited
Warranty. Only Whistle or a Whistle authorized service provider should perform
service on this hardware product.
DISCLAIMER OF ALL OTHER WARRANTIES
TO THE EXTENT PERMITTED BY LAW, THESE LIMITED WARRANTIES AND
THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR
WRITTEN, STATUTORY, EXPRESS OR IMPLIED, FOR ANY PRODUCT,
SOFTWARE OR SERVICE. AS PERMITTED BY APPLICABLE LAW, WHISTLE,
IT'S MANUFACTURERS, SERVICE PROVIDERS, LICENSORS AND EACH OF
THEIR RESPECTIVE AFFILIATES, SPECIFICALLY DISCLAIMS ANY AND ALL
STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE AND NON-INFRINGEMENT AND WARRANTIES AGAINST
HIDDEN OR LATENT DEFECTS. IF WHISTLE, IT'S MANUFACTURERS, SERVICE
PROVIDERS, LICENSORS AND EACH OF THEIR RESPECTIVE AFFILIATES,
CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES
THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL
BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY
AND TO REPAIR, REPLACEMENT, OR REFUND AS DETERMINED BY WHISTLE
IN ITS SOLE DISCRETION. No Whistle reseller, agent, partner, affiliate or
employee is authorized to make any modification, extension, or addition to
these Limited Warranties. If any term is held to be illegal or unenforceable, the
legality or enforceability of the remaining terms shall not be affected or impaired.
LIMITATION OF LIABILITY
WHISTLE, IT'S MANUFACTURERS, SERVICE PROVIDERS, LICENSORS AND
EACH OF THEIR RESPECTIVE AFFILIATES, ARE NOT RESPONSIBLE FOR
INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES
IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT
(REGARDLESS OF THE FORM OF ACTION), THE SALE OR USE OF THE
PRODUCTS, EQUIPMENT OR SOFTWARE, OR THE PERFORMANCE OF
SERVICES BY WHISTLE PURSUANT TO THIS AGREEMENT, THE BREACH OF
WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO INCONVENIENCE, LOSS OF USE, LOSS
OF TIME, LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS
(INCLUDING LOSS OF PROFITS ON CONTRACTS), LOSS OF THE USE OF
MONEY, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS, LOSS OF
OPPORTUNITY, LOSS OF GOODWILL, LOSS OF REPUTATION, LOSS OF,
DAMAGE TO OR CORRUPTION OF DATA, OR ANY INDIRECT OR
CONSEQUENTIAL LOSS OR DAMAGE HOWEVER CAUSED, INCLUDING THE
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF
RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR
DATA STORED IN OR USED WITH THE PRODUCT, AND ANY FAILURE TO
MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
WHISTLE' CUMULATIVE LIABILITY, WHETHER FOR BREACH OF CONTRACT,
WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT, INDEMNIFICATION,
CONTRIBUTION, OR OTHERWISE, SHALL BE LIMITED TO THE DIRECT
DAMAGES RECOVERABLE UNDER LAW, BUT NOT TO EXCEED THE
PURCHASE PRICE FOR THE HARDWARE PRODUCT. YOU HEREBY RELEASE
WHISTLE, IT'S MANUFACTURERS, SERVICE PROVIDERS, LICENSORS AND
EACH OF THEIR RESPECTIVE AFFILIATES, FROM ANY AND ALL
OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THIS LIMITATION.
WHISTLE IS ALSO NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING
FROM OR RELATED TO YOUR BREACH OF THIS AGREEMENT. THE
FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL
INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND
GROSS NEGLIGENT ACTS AND/OR OMISSIONS. WHISTLE, IT'S
MANUFACTURERS, SERVICE PROVIDERS, LICENSORS AND EACH OF THEIR
RESPECTIVE AFFILIATES, DISCLAIM ANY REPRESENTATION THAT IT WILL BE
ABLE TO REPAIR ANY PRODUCT UNDER THIS LIMITED WARRANTY OR
MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS
OR DATA. ALL CLAIMS BY YOU, WHETHER IN TORT, CONTRACT, STRICT
LIABILITY OR OTHERWISE, MUST BE BROUGHT WITHIN TWO YEARS FROM
THE DATE THE CAUSE OF ACTION ACCRUES. THIS LIMITATION OF
LIABILITY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. Some
states do not allow the exclusion or limitation of implied warranties or limitation
of liability for incidental or consequential damages, so the above limitations or
exclusions may not apply in those states. However, the parties intend for this
limitations of liability provision to apply to the maximum extent allowed under
applicable law. This limitation of liability provision survives the expiration or
termination of the Agreement and applies notwithstanding any contrary
provision in this Limited Warranty.
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the
documentation accompanying this hardware product before seeking warranty
service. If the product is still not functioning properly after making use of these
resources, access the online website www.pettracker.com for instructions on
how to obtain warranty service. You must follow Whistle' warranty process.
Whistle may provide warranty service (i) at a Whistle authorized retailer or
service provider location, where service is performed at the location, or the
Whistle authorized retailer or service provider may send the product to a Whistle
repair service location for service, (ii) by sending you prepaid way bills (and if you
no longer have the original packaging, Whistle may send you packaging
material) to enable you to ship the product to Whistle' repair service location for
service, or (iii) by sending you new or refurbished customer-installable
replacement product or parts to enable you to service or exchange your own
product ("DIY Service"). Upon receipt of the replacement product or part, the
original product or part becomes the property of Whistle and you agree to
follow instructions, including, if required, arranging the return of original product
or part to Whistle in a timely manner. When providing DIY Service requiring the
return of the original product or part, Whistle may require a credit card
authorization as security for the retail price of the replacement product or part
and applicable shipping costs. If you follow instructions, Whistle will cancel the
credit card authorization, so you will not be charged for the product or part and
shipping costs. If you fail to return the replacement product or part as instructed,
Whistle will charge the credit card for the authorized amount. Service options
are subject to change at any time. In accordance with applicable law, Whistle will
require that you furnish proof of purchase details and/or comply with registration
requirements before receiving warranty service. Please refer to the
accompanying documentation for more details on this and other matters on
obtaining warranty service.
Whistle' policy regarding maintenance and use of customer information is set
forth in the Tagg Privacy Policy accessible at
www.pettracker.com/privacy-policy/. If your product is capable of storing
software programs, data and other information, you should make periodic
backup copies of the information contained on the product's hard drive or other
storage media to protect the contents and as a precaution against possible
operational failures. Before you deliver your product for warranty service it is
your responsibility to keep a separate backup copy of the contents, and disable
any security passwords. IT IS POSSIBLE THAT THE CONTENTS OF YOUR
DRIVE WILL BE LOST OR REFORMATTED IN THE COURSE OF WARRANTY
SERVICE, AND WHISTLE AND ITS PARTNERS, AGENTS, REPRESENTATIVES
AND AFFILIATES ARE NOT RESPONSIBLE FOR ANY DAMAGE TO OR LOSS
OF PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE
MEDIA OR ANY PART OF THE PRODUCT SERVICED. Your product will be
returned to you configured as originally purchased, subject to applicable
updates. You will be responsible for reinstalling all other software programs,
data and passwords. Recovery and reinstallation of software programs and user
data are not covered under this Limited Warranty.
WARNINGS AND SAFETY INFORMATION
Safety Precautions for Power Supply
Plug the power supply only into a power source per the input voltage ratings
marked on the power supply. This product is intended for use when supplied
with power from the internal battery or external power supply unit. Replace only
with same model and rating power supply. Use of incorrect power supply can
cause the battery to catch fire or explode and may result in injury to persons or
damage to the equipment.
WARNING! This product contains a Li-ion or Li-ion Polymer battery. Do not
disassemble, crush, puncture, short external contacts, expose to temperature
above 60° C (140° F), or dispose of in fire or water. Failure to follow these
instructions may cause the battery to leak, catch fire, or explode.
Safety Precautions for Direct Sunlight and Water
Keep the product away from extreme temperatures. Do not leave the product
in places where the temperature exceeds 60° C (140° F), such as behind glass
that is exposed to direct sunlight or strong ultraviolet light for extended periods
of time. This may damage the product and overheat the battery which may
result in fire or explosion.
Keep the Device Dry. Keep the docking station and related components away
from excessive moisture and do not submerge the tracker beyond one meter
for longer than thirty minutes. If the docking station gets wet, unplug it
immediately to reduce the risk of electric shock and damage. Water damage
may not be covered under the warranty.
© 2015 Whistle Labs, Inc. All rights reserved.
Tagg--The Pet Tracker, Tagg, and the Tagg logo are trademarks of Whistle Labs, Inc.
200001, 3/2015
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