Vertical Edge 480i User manual 146 Pages
Vertical Edge 480i User manual
advertisement
Release 1.0
Wave
Phone User Guide
Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice.
© 2007 by Vertical Communications, Inc. All rights reserved.
This publication contains proprietary and confidential information of Vertical Communications,
Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.
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Vertical Communications, Inc. makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, special, incidental, or consequential.
TRADEMARKS
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October 2007 - Version 1.0
Contents
Chapter 1 - Introduction
How To Use This Guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Wave Phone Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Specific Phone Model Information and Features - - - - - - - - - - - - - - - - 1-1
Getting Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
Your System Administrator - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
Vertical Technical Support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
Additional Documentation- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
List of Features by Phone Type- - - - - - - - - - - - - - - - - - - - - - - - - 1-3
Chapter 2 - Basic Operation
Wave Phone Account Management - - - - - - - - - - - - - - - - - - - - - - 2-1
Logging In To Your Account - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2
Setting/Changing Your Password - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2
Recording Your Voice Title- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Managing Your Greetings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Setting Status Commands - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4
Setting Voicemail Call Notification - - - - - - - - - - - - - - - - - - - - - - - - 2-5
Basic Phone Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6
Using a Wave Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6
Answering Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9
Switching Between Calls- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9
Ending a Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-10
Making Calls- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-10
Wave Phone User Guide
Contents TOC-ii
Voicemail Management - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-14
Listening to Messages- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-14
Managing Messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-17
Chapter 3 - Using Wave Phone Features
Authorization Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-2
Using Authorization Codes [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - 3-2
Auto Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-2
Programming and Using an Auto Dial Key [D] - - - - - - - - - - - - - - - - - 3-2
D IGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-2
Call History - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-3
Using Call History [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3
Call Park - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-4
Directed Park [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5
Self Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
SIP P HONES [M ODEL 480 I /480 I CT ONLY ] - - - - - - - - - - - - - - - - - - - - - - - 3-6
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-7
System Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-9
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-9
Call Pickup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10
Extension Pickup [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-10
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-11
Group Pickup [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-11
A NALOG P HONES ( MUST BE PROGRAMMED FOR C ALL P ICKUP ) - - - - - - - - -3-11
Wave Phone User Guide
Contents TOC-iii
Call Record - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12
Recording a Call [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12
Call Return - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
Returning a Call [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
SIP & D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
Using Call Waiting [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15
Caller ID Blocking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
Blocking Caller ID [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
Callers List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
Using the Callers List [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
Camp-on (Callback) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-19
Using Camp-on (Callback) [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - 3-19
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20
Centrex Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20
Using Centrex Flash [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-21
Conference Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-21
Setting Up a Conference Call [ALL] - - - - - - - - - - - - - - - - - - - - - - - 3-21
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-23
Wave Phone User Guide
Contents TOC-iv
Dial By Name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-24
About Dial by Name [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-24
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-24
Direct Station Select/Busy Lamp Field - - - - - - - - - - - - - - - - - - - 3-25
Using the DSS/BLF Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-25
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-25
Directory List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-26
Using the Directory List [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-26
Do Not Disturb - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-27
Using Do Not Disturb [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-28
SIP & A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-28
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-28
Flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29
About Flash [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29
Forward Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29
Forwarding Calls [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-30
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-30
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-33
Headset - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-34
Using a Headset [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-34
D IGITAL & A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-34
Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-35
Placing a Call on Hold [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-35
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-36
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-36
Intercom Button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-37
Using the Intercom Button [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-37
SIP P HONES (480 I /480 I CT ONLY ) - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-37
Wave Phone User Guide
Contents TOC-v
Joining a Call- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-37
Using the Call Break-in Feature [D] - - - - - - - - - - - - - - - - - - - - - - - 3-37
Message Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-38
Retrieving Voicemail Messages [S] - - - - - - - - - - - - - - - - - - - - - - - 3-38
Multiple Call Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-39
Using Call Appearance Keys with Line Keys [D] - - - - - - - - - - - - - - 3-39
Mute - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
Muting a Call [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
SIP & D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
Night Answer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
Setting Night Answer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
SIP & A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
Page - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-41
Paging the Entire System [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - 3-41
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42
Paging a Specific Group/Zone [S]- - - - - - - - - - - - - - - - - - - - - - - - - 3-42
Page a Specific Group/ Zone [D] / [A]- - - - - - - - - - - - - - - - - - - - - - 3-43
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-43
Password Protection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-44
Using Password Protection [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-44
Privacy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45
Using the Privacy Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45
Wave Phone User Guide
Contents TOC-vi
Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45
Using Redial [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-46
Release- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-46
Using the Release Key [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-46
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-46
Saved Number Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-47
Using Saved Number Redial [D] - - - - - - - - - - - - - - - - - - - - - - - - - 3-47
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-47
Shift- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-48
Using the Shift Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-48
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-48
Silent Monitor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49
Using Silent Monitor (Supervisors Only) [D] - - - - - - - - - - - - - - - - - 3-49
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-49
Speaker - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-50
Using the Speaker Feature [S] / [D]- - - - - - - - - - - - - - - - - - - - - - - - 3-50
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-50
Speed Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-51
Using Speed Dial [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-51
Using System Speed Dial [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - - 3-52
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-52
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-52
Swap Key - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53
Using the Swap Key [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53
SIP P HONES (M ODEL 9112 I ONLY ) - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-53
Transfer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53
Making a Blind Transfer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53
D IGITAL P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-53
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-54
Wave Phone User Guide
Contents TOC-vii
Making a Supervised Transfer [ALL] - - - - - - - - - - - - - - - - - - - - - - 3-54
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-55
Transferring Calls to Voicemail [D] / [A] - - - - - - - - - - - - - - - - - - - 3-56
A NALOG P HONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-56
User Programmable Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57
Using Programmable Keys [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57
Visual Voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-58
Using Visual Mail [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-58
Voicecall- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-60
Using the Voicecall Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-60
Chapter 4 - About Wave SIP Phones
Wave SIP Phone Models - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1
SIP Phone 9133i - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
SIP Phone 9112i - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4
SIP Phone 480i/480iCT - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-6
Using a SIP Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Hard Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Navigation Arrow Keys (Scroll and Select) - - - - - - - - - - - - - - - - - - - 4-8
Softkeys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Line Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Line Status Lights - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9
Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10
Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11
Setting Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11
Advanced Volume Controls for the Headset/Mic (Option 7) - - - - - - - 4-11
Wave Phone User Guide
Contents TOC-viii
Pairing/Unpairing the Cordless Handset & Base (480i CT Only) - - 4-12
Pairing the Handset to the Base - - - - - - - - - - - - - - - - - - - - - - - - - - 4-12
Unpairing Handset from the Base - - - - - - - - - - - - - - - - - - - - - - - - - 4-13
Outside Line Supported Features - - - - - - - - - - - - - - - - - - - - - - - 4-14
Outside Line Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-14
SIP Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-16
Chapter 5 - About Wave Digital Phones
Wave Digital Phone Models - - - - - - - - - - - - - - - - - - - - - - - - - - -5-1
Edge 100 - 24 button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Edge 100 - 12 button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-4
Impact SCS - 24 button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-6
Impact SCS - 12 button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-8
Using a Digital Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -5-10
Line Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-10
Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-10
Set Up and Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-11
Adjusting the Pedestal- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-11
Making the Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-12
Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-13
Modifying the Display Contrast - - - - - - - - - - - - - - - - - - - - - - - - - - 5-13
Setting the Ring Melody and Volume - - - - - - - - - - - - - - - - - - - - - - 5-13
Digital Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - - - - -5-14
Chapter 6 - About Wave Analog Phones
Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -6-1
Special Tones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1
Analog Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - - - - - -6-2
Wave Phone User Guide
Contents TOC-ix
Appendix A - CounterPath SIP Softphone
About the Eyebeam SIP Softphone - - - - - - - - - - - - - - - - - - - - - - A-1
Recommended USB Headsets - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1
Installing & Configuring the eyeBeam SIP Softphone - - - - - - - - - A-2
Before You Begin - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2
Installing and Configuring for Wave - - - - - - - - - - - - - - - - - - - - - - - - A-2
Using the Counterpath eyeBeam SIP Softphones with Wave - - - - - A-9
Appendix B - Troubleshooting
Q&A - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1
Phone Type Feature Index
Analog Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - IND-1
Digital Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - IND-2
SIP Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - IND-3
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Chapter 1
Introduction
Thank you for purchasing a Vertical Communications phone. All Wave phones are multifunctional and specifically designed for use with the Vertical Communications Vertical
Wave system.
How To Use This Guide
This guide provides a comprehensive description of each type of phone and its functionality.
Depending upon the type of phone you have (SIP, digital, or analog), you will need to review the basic information in the first two chapters of this guide. You will also be directed to a specific chapter pertaining to each phone type as provided in chapter 4 through 6.
Wave Phone Features
It is a good idea to review the information in chapters 1and 2 to familiarize yourself with the basic operation of a Wave phone. You can then refer to specific model information as needed.
Specific Phone Model Information and Features
While general information for Wave phones can be found in Chapters 1 and 2 of this guide, information regarding each type of phone and phone model are covered in chapters 4 through 6.
•
•
•
If You are Using a SIP Phone
For information on a Wave SIP Phone, see chapter 4 to review descriptions for each of the SIP phone models shown below:
Vertical 9133i SIP phone
Vertical 9112i SIP phone
Vertical 480i/480iCT SIP phone
Note:
For details about SIP Softphone, see “” on page A-1of this guide.
•
•
•
•
If You are Using a Digital Phone
For information on a Wave Digital Phone, see chapter 5 to review descriptions for each of the digital phone models shown below:
Edge 100 - 12 button
Edge 100 - 24 button
Impact SCS - 12 button
Impact SCS - 24 button
Wave Phone User Guide
Getting Help 1 2
Introduction
If You are Using a Analog Phone
For information on a Wave Analog Phone, see chapter 6 to review specific details for analog phones.
Getting Help
If you need information that is not included in this guide, you can get help from your System
Administrator, Vertical Technical Support and additional Wave documentation.
Your System Administrator
Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your phone. For example, the
System Administrator can provide you with a list of any pre-programmed keys depending upon the type of phone you are using.
Vertical Technical Support
If you System Administrator is unavailable or you have questions that he/she cannot answer, you can contact Vertical Technical Support. Trained technicians are available during regular business hours to provide you with information regarding the operation of your phone.
Additional Documentation
There are two kinds of documentation available to you besides this user guide. Contact your
System Administrator for information about obtaining the following documentation.
•
•
•
•
Quick Reference Guides
These guides provide concise information about each phone type. It is designed to provide basic information and step-by-step instructions in a way that saves you time and gets you familiarized with your phone as quickly as possible. If you did not receive a Quick Reference Guide with your phone, contact your System Administrator. The following Vertical Quick Reference
Guides are available:
Wave SIP Phone Quick Reference Guide
Wave Digital Phone Quick Reference Guide
Wave Analog Phone Quick Reference Guide
Wave Voicemail Quick Reference Guide
Wave Phone User Guide
List of Features by Phone Type 1 3
Introduction
Wave Viewpoint User Guide
The Wave Viewpoint User Guide describes how to use Wave’s Windows interface which allows you a quick and easy way to handle and manage calls and messages. Contact your System
Administrator for more information about Vertical Viewpoint.
List of Features by Phone Type
The following table shows the three types of phones covered in this chapter and lists the features available for each phone type.
Feature
Account Codes
Call Park
Call Pickup
Callers List
Directory List
SIP
Digital
Analog
Wave Phone User Guide
List of Features by Phone Type
Feature
Do Not Disturb (DND)
DSS/BLF
Feature Codes
Flash
Forward Calls
Greetings - manage
Headset
Hold
Intercom Button
Join a Call
Line Keys
Message Waiting
Multiple Call Handling
Mute
Night Answer
Paging
Specific Group/Zone
System/All
Password
Protection
Password - set/change
Privacy
Redial
Saved Number Redial
Release
Shift
Silent Monitor (Supervisors Only)
Speed Dial
Status Commands - set
Swap Key
SIP
Digital
Analog
1 4
Introduction
Wave Phone User Guide
List of Features by Phone Type
Feature
Toggle/Switch Calls
Transfer
Blind
Supervised
(to) Voicemail
User Programmable Keys
Voice title
Voicecall
Voicemail
Call Notification
Management
Visual
SIP
Digital
Analog
1 5
Introduction
Wave Phone User Guide
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Chapter 2
Basic Operation
•
•
•
This chapter describes the basic features common to all phones. The information here should allow you to quickly familiarize yourself with the phones basic function. In this chapter you will find information about the following:
Phone Account Management (login, password, greetings, etc.)
Basic Phone Handling (making, answering, ending calls, etc.)
Voicemail Management (listening, replying to, deleting messages, etc.)
Hint: For details specific to your phone, please refer to the Table of Contents or Chapter 1
(“How To Use This Guide” on page 1-1) to locate additional information about your phone.
Note: Because of configuration changes and choices made by your System Administrator, there are many features that may be different from the default values shown in this guide. Ask your
Administrator if there have been any configuration changes made that might affect the operation of your phone.
Wave Phone Account Management
When you log on to your account, you hear the Voicemail/Account menu. From this menu you can customize and manage your Wave account. You will also be able to set up and manage your
Voicemail account (see page 2-14 for more information about managing voicemail).
This section will describe the following processes
•
•
•
•
•
•
Logging In
Setting/Changing Your Password
Recording Your Voice Title
Managing Your Greetings
Setting Status Commands
Setting Voicemail Call Notification
Wave Phone User Guide
Wave Phone Account Management 2 2
Basic Operation
Logging In To Your Account
You will need to log in to your account in order to manage the available account features for your phone (passwords, greetings, status, etc.). You can log in from your own phone or any
Wave phone in your company’s phone system. In addition, if you have permission, you can also log in from outside your company’s Wave phone system.
Hint: The very first time you log into your account, you will need to have the default password.
Your system administrator will provide this number to you. Once you log in, it is recommended that you change your password to maintain confidentiality of your account.
Note: Although # is the default on your Wave system, configuration changes may have affected this. Contact your System Administrator if # does not work for the log in process.
Log in from Your Own Phone
Pick up the handset and enter: # # <your password> #.
Log in from a Phone Other than Your Own
Pick up any Wave phone handset and enter: # <your extension> # <your password> #.
Setting/Changing Your Password
Once you are logged into your account, you can change your password. Your password allows you to maintain confidentiality with your account.
Your Vertical Wave phone system may be customized with specific rules or restrictions for choosing a password. Please contact your phone system administrator for details.
In addition, when choosing a password, be sure that it is something you can easily remember, yet not something someone else can easily guess.
To change your password
1.
Log into your account.
Note: If you are setting up a new password, contact your phone system administrator to obtain the default password.
2.
Press 6 to access the Account Preferences menu.
3.
Press 3 to access the Password feature, then enter the new password.
4.
Enter the new password again to confirm it.
5.
Press # to save the new password.
Wave Phone User Guide
Wave Phone Account Management 2 3
Basic Operation
Recording Your Voice Title
You will need to record or change your name as it will be heard by callers when they dial your extension.
To record your Voice Title
1.
Log into your account.
2.
Press 6 to access Account Preferences.
3.
Press 2 to access the Voice Title menu.
4.
Press 1 to record your name, then press # to save it.
5.
Press 1 to re-record your name (then press #)
OR
Press 2 to revert to the existing title setting.
AND/OR
Press * to return to the previous menu, or hang up to end the session.
Managing Your Greetings
A greeting is the message that callers hear when they reach your voicemail. You can record and store multiple greetings for use in different situations. A primary greeting can be used daily for times when you are unable to answer a call. You can also create alternative greetings that can be activated for a variety of reasons (such as if you will be out of the office for a particular period of time, travelling, in a meeting, or on vacation).
Example: Your primary/daily greeting might be something like: “You have reached the voicemail of Sue Smith. I’m either on the phone or away from my desk. Please leave your name, number, and a brief message, and I will return your call as soon
as I can. Thank you.”
Note: Check with your phone system administrator regarding any company-established greeting formats.
If you do not record and activate a primary greeting, the system will play a default greeting which has been predefined by your company.
If you only have one greeting recorded it will be the “active” greeting.
Hint: Once you have created greetings, it’s a good idea to review them. Once you do that, you can make them active, change them, and/or delete them.
Wave Phone User Guide
Wave Phone Account Management 2 4
Basic Operation
To manage your greetings
1.
Log into your account.
2.
Press 4 to access Greetings and hear the currently active greeting.
From the Greetings Menu:
• Press 1 to replay the current greeting.
•
•
Press 2 to skip to the next greeting (if you have more than one greeting recorded).
Press 3 to make the current greeting active (if you have more than one greeting recorded).
•
•
•
•
Press 4 to re-record an existing greeting, then press # to complete and save it.
Press 6 to record/add a new greeting, then press # to complete and save it.
Press 7 to delete the current greeting.
Press to * return to the previous menu.
Setting Status Commands
Status commands allow others to know when you are available and when you are not (and why).
When another user in the Wave phone system calls your phone, the status command you have set will appear on their phone display.
To set status commands
1.
Log into your account.
2.
Press 6 to access Account Preferences.
3.
Press 1 to access Status Commands and hear the currently set status.
4.
Use the following Status options as needed.
From the Status Commands menu:
•
•
Press 1 to set your status to Available.
Press 2 to set your status to Do Not Disturb.
•
•
Press 3 to set your status to In a Meeting.
Press 4 to set your status to Out of the Office.
• Press 5 to set your status to On Vacation.
If you are a member of a call center queue:
•
•
•
Press 6 to set your status to Available (Queue only).
Press 7 to set your status to Available (non-Queue).
Press 8 to set your status to On Break.
Wave Phone User Guide
Wave Phone Account Management 2 5
Basic Operation
Setting Voicemail Call Notification
You can set up a voicemail notification destination that tells the phone system where to let you know if/when you have a voicemail waiting. You can designate either an internal (extension) or external (with access code) phone number for this feature.
To access the Notifications menu
1.
Log into your account.
2.
Press 6 to access Account Preferences.
3.
Press 4 to access the Notifications menu.
4.
Set the appropriate notification option using the steps below:
To keep the current notification number
5.
Press 1 to keep the current Notification number (the default for this will be your own extension number).
OR
To use an internal extension number
5.
Press 2 if you want to be notified at a specific extension within the Vertical Wave phone system.
6.
Enter the extension number.
7.
Press 1 to accept the entry or 2 to change the entry.
OR
To use an external number
5.
Press 3 if you want to be notified at a specific number outside the Vertical Wave phone system.
6.
Enter the external number.
Note: You will need to include any access number (such as “9”), and any long distance numbers (such as 1 and the area code) if applicable.
7.
Press # to hear your entry repeated.
8.
Press 1 to accept the entry or 2 to change the entry.
Wave Phone User Guide
Basic Phone Handling 2 6
Basic Operation
Basic Phone Handling
There are certain basic functions about using the phone that is common to all phone models.
This section describes that functionality that applies to whatever phone you are using.
The following topics are included in this section:
•
•
•
•
•
Using a Wave Phone
Answering a Call
Ending a Call
Making a Call
Switching between Active Calls
Using a Wave Phone
You can pick up a Wave phone and place a call in the same way that you place calls on other phones. But you can also do much more. For example, you can dial other Wave users by name and use special key combinations to redial your last call or call back your last caller. Depending on your Wave system, you can also place calls over Centrex lines or over the Internet.
•
•
This section explains the following aspects of placing calls on a Wave phone:
•
•
•
•
•
•
•
•
Using the Speaker to make and answer calls
Adjusting the Handset and Speaker Volume
Obtain Information for Your Phone
Using phones other than your own (another user’s phone)
Dialing internal and external numbers
Dialing by name
Using the Hold feature (placing calls on hold to answer and switch between other calls, etc.)
Making a call using the * options (redialing the last number you called, returning the last call that arrived
Disabling call waiting for a call
Using the Page and/or Intercom features
Hint: For information about placing calls visually using ViewPoint, refer to the Wave ViewPoint
User Guide.
Wave Phone User Guide
Basic Phone Handling 2 7
Basic Operation
Using the Speaker
To make a call
1.
Press a line or SPEAKER key.
Hint:
You can also just start dialing at this point.
2.
Follow the usual process for making calls beginning on page 2-10.
To answer a call
1.
Press the line or SPEAKER key.
2.
Follow the usual process for answering calls beginning on page 2-9.
To end a call
Press SPEAKER to drop the active call.
You can also use the RELEASE key (if programmed).
Adjusting the Volume
During a call it may be necessary to increase or decrease the volume.
Note: Changes in volume level will be retained for future calls.
To adjust the volume
Press the up or down VOLUME keys while the other party is speaking to change the volume as needed.
Obtain Information for Your Phone
You can access a prompt that tells you your extension number and station ID.
To hear the prompt
1.
Press the line or SPEAKER key to get a dial tone.
2.
Press *00 to activate the prompt.
Wave Phone User Guide
Basic Phone Handling 2 8
Basic Operation
Using a Phone Other than Your Own
If you use another user’s phone to place calls, you are subject to that user’s dialing restrictions, outgoing Caller ID information, and other settings, and your calls are logged as being from that user. To make sure that your calls are placed and logged as yourself, do the following:
1.
Log into your account from that phone (# <your extension> # <your password> #).
Once you are logged on:
2.
Press 5 1 to forward your calls to that phone.
When you are finished placing calls at the other user’s phone:
3.
Press *0 0 to log off.
Note: If the phone is idle for too long (for example, more than an hour) you may be logged off automatically.
Using an IP Phone
If you have a voice-over-IP phone, you can place calls with it as if it was a normal phone.
Using the * Options
When you press * at a dial tone, the system offers you a menu of feature code commands. These options include redialing and/or returning the last call as described below:
Hint: Refer to Chapters 4 through 6 for a list of * options available on your specific phone type.
To redial the last call you placed
Press *66 .
To return a call to your last identified caller
Note: You cannot return calls that do not have a specific caller ID.
Press *69 .
Wave reads the number it will dial and prompts you to approve it before it dials the call.
Wave Phone User Guide
Basic Phone Handling 2 9
Basic Operation
Answering Calls
Aside from using the handset or speakerphone (when available), the operation of the Wave phones is quite basic. The main functions you’ll probably be using are:
•
•
Using the Hold feature
Using the Call Waiting, Call Park, Pickup, and Transferring features
Using the Hold Feature
You can place calls on hold and place a new call, switch between calls on hold, and end a call without losing other calls on hold.
To place your current call on hold and place a new call
1.
Press Flash # to place the current call on hold.
You will hear a dial tone.
2.
Dial your call.
Using the Call Waiting, Call Park, Pickup, and Transferring Features
These features are used slightly differently on each phone type (SIP, Digital, and Analog). You can find these Wave phone features in Chapter 3 listed alphabetically and each feature shows each phone type.
While on a call
1.
Press TRANS/CONF.
2.
Dial the extension or press DSS.
3.
Hang up to complete the operation.
Switching Between Calls
You can switch (or toggle) between calls that you have on hold. You can answer calls, make calls, and transfer calls without losing other calls by using the Hold feature to switch between the various calls.
To switch (toggle) from your current call to a call that is on hold
Press Flash 4.
If you have multiple calls on hold, you will hear a menu from which you can select the call to which you want to connect.
Wave Phone User Guide
Basic Phone Handling 2 10
Basic Operation
Ending a Call
You can either hang up the handset, press the SPEAKER key (if available) to end calls, or use the Hold feature when ending a call.
•
•
For SIP Phone Models 9112i and 9133i, you can also press Goodbye ( as End Call on) to drop the active call.
also known
SIP Phone Models 480i/480iCT also includes a “Drop” softkey that can be pressed to end the call.
Using Hold when Ending a Call
You can use the Hold feature to end one call without losing other calls that might be on hold for you.
To end a call without losing your call(s) on hold
1.
Press Flash 3 to end the current call.
If you hung up, pick up the phone.
2.
Press Flash 4 to connect to the call still on hold.
If you have multiple calls on hold, you will hear a menu from which you can select the call to which you want to connect
Making Calls
Dialing Internal and External Numbers
Internal calls are calls to other Wave extensions. External calls are calls to outside numbers, including calls to another phone system (PBX), a Centrex extension, another Wave system such as a branch office, and an Internet address.
Note: If you encounter a delay after dialing before your calls are connected, you can press # after the extension or number, for example, 187#. This skips the delay.
To dial an internal number, do one of the following
• Dial the extension number.
•
•
Dial the extension number followed by * to go directly to voicemail
(if your administrator has enabled that feature).
Press 411 for the dial-by-name directory.
Wave Phone User Guide
Basic Phone Handling 2 11
Basic Operation
To dial an external number
You must dial an access code to start dialing an external number. Ask your Wave system administrator what types of external calls you can place and what access codes you must use.
Enter <access code><phone number> .
Example: Example:
Example: In the U.S. if you want to call the external phone number
555 1212 , you must dial 9 (the usual access code) before you dial 555 1212 .
Dialing by Name
You can dial another Wave user by name if you do not know the user’s extension.
Hint: Your system administrator can remove you from the dial-by-name directory, or you can remove yourself using ViewPoint, so that only callers who know your extension can dial you.
To dial by name
Press 411 .
Dialing a User’s Voicemail Directly
If your system administrator enables this feature, you can leave a message in a user’s voicemailbox directly without ringing the user’s phone.
To dial directly into a user’s voicemail
Enter the user’s extension, then press * after the extension
(for example 187* ).
Hint:
If the option is available, you may also dial the extension, then * from the point when you hear the auto attendant or the user’s greeting to access their voicemail without having to wait for the entire message to play.
Hint:
In addition, this can be a useful feature for you to tell your frequent callers. You can also use it as a quick way to leave yourself a voice message when calling in. Contact your system administrator to find out if this option is available on your company’s Wave system.
Wave Phone User Guide
Basic Phone Handling 2 12
Basic Operation
Using Account Codes
Depending on your office’s configuration of Wave, you may be prompted to enter an account code when you place an external call. Even if you are not prompted for an account code by the system, your office may require you to enter one. Your Wave system administrator can tell you what account codes, if any, you must use.
Account codes can be entered prior to placing a call or during an active call
•
•
•
•
Entering Account Codes When Prompted
If you are prompted to enter an account code when you place a call, you will hear one of the following prompts:
A beep.
“Please enter account code.”
A double beep
. This indicates that you are dialing a Wave contact who has an associated account code, so that you do not need to enter one.
If you hear one of the previous prompts
Enter the account code followed by # .
If you hear the double beep
You can press # to use the contact’s associated account code.
OR
You can enter a different account code and press # .
Note: If you enter the wrong account code, press Flash before pressing # and the system will let you re-enter it.
Note: Depending on how your Wave system administrator configured your system, the prompt may occur either after you dial the access code or after you dial the phone number.
If the prompt occurs after you dial the access code, enter the account code followed by # , and then continue entering the phone number.
Example: You would dial 9 [listen for the prompt] 8812 # 212 123 4567 (where 9 is the access code and 8812 is the account code, and the numbers after # are the area code and phone number).
Wave Phone User Guide
Basic Phone Handling 2 13
Basic Operation
Entering or Revising an Account Code During or Before A Call
During a call you can enter an account code or revise an account code already entered.
To enter or revise an account code
Press Flash *11 and enter the account code followed by # . After pressing # you are returned to the call.
Hint:
You can also enter an account code before dialing the call. Press
*11
at a dial tone, and then enter the account code followed by
#
. When you hear the dial tone, dial the phone number.
Disabling Call Waiting for a Call
Disabling call waiting is useful if you are using your extension to send faxes or to connect to the
Internet. In both cases, a call waiting tone disrupts the data flow.
To disable call waiting for a call
Press *70 and dial the number.
You do not hear the call waiting tone during that call. Incoming calls while you are on that call are sent directly to your voicemail. After the call ends, call waiting is enabled again.
Note: You can enter *70 as part of your fax dial string. For example, your fax dial string might be *70 9 1 617 555 7744.
Wave Phone User Guide
Voicemail Management 2 14
Basic Operation
Voicemail Management
Vertical Wave Voicemail offers state-of-the-art messaging services. Previously in this chapter, you were given the steps to log into your voicemail/phone account, set up your voicemail password and greeting(s), as well as use voicemail notification. In this section, you will be shown how to use the following additional features:
•
•
Listen to Messages (replaying, saving, deleting, replying to messages)
Record Messages
Hint: You will always need to log into your own voicemail account before you can access any
Note:
If you are using a Wave Digital phone, be sure to review “Visual Voicemail” on page 3-58.
Listening to Messages
When listening to messages you have received, you will have several options.
•
•
•
Listening to new, saved, and deleted messages
Using listening options
Managing messages (after listening)
Listening to New Messages
New messages are those that have not yet been listened to, saved, or deleted
To listen to new messages
1.
Log into your account.
2.
Press 1 to listen to the first new message.
3.
Press one of the designated option numbers to access other listening options
(see “Using the Listening Options” on page 2-16).
AND/OR
When the message has finished playing:
4.
Press 2 to go to the next message.
Wave Phone User Guide
Voicemail Management 2 15
Basic Operation
Listening to Saved Messages
Saved messages are those that you have listened to previously and have saved (see “Using the
Listening Options” on page 2-16 for more information about saving messages).
To listen to saved messages
1.
Log into your account.
2.
Press 2 to listen to the first saved message.
3.
Press one of the designated option numbers to access other listening options (see
Listening Options described below).
AND/OR
When the message has finished playing:
Press 2 to go to the next message.
Listening to Deleted Messages (from the current session only)
Note: You cannot access deleted messages from any previous sessions.
1.
Log into your account.
2.
Press 5 to listen to the first deleted message.
3.
AND/OR
When the message has finished playing:
Press 2 to go to the next message.
Wave Phone User Guide
Voicemail Management 2 16
Basic Operation
Using the Listening Options
Use the options below when listening to new, saved, or deleted messages.
Press 1 to replay the current message.
Each time you press 1, option information plays and the message starts at the beginning.
Press 2 to skip to the next message while the current message is playing.
Press 3 to delete the current message.
Press 4 to reply to or forward the message, or to callback the person that left the message.
Hint:
See “Managing Messages” on page 2-17.
Press 5 to play the previous message while the current message is playing.
Press 6 to save the current message.
Press 7 to rewind the current message (by 4 seconds)
Each time you press 7 while the message is playing, it will rewind another 4 seconds.
Press 8 to undelete any messages deleted in this session.
WARNING: If you deleted messages in a previous message session, these messages cannot be recovered.
Press 9 to fast forward the current message (by 4 seconds).
Each time you press 9, the message will fast forward another 4 seconds.
Press # during the “message-received” preamble to skip to the beginning of the current message.
Press # during the message itself to skip the rest of the message (and play the next message, if there is one).
Wave Phone User Guide
Voicemail Management 2 17
Basic Operation
Managing Messages
After listening to a message, while you are in the Listening menu, use the options below to:
•
•
•
Reply to a message (directly to the sender’s voicemail)
Forward messages
Return a call to the sender
Replying to a Message
You can send an immediate reply to the person who left the current voicemail. Your reply will go directly to their voicemail. If the message was sent to multiple recipients, you have the choice of replying to just the original sender or to all recipients.
To reply to a message
1.
From the Listening options messages, press 4, then press 1 to access reply options.
2.
Press 1 to reply to the original sender only.
OR
Press 2 to send to all recipients (if the message is sent to multiple recipients).
3.
At the tone, record your reply, then press #.
4.
Press 1 to send your reply.
Forwarding a Message
Send a copy of the current message to the voicemail of one or more users. In addition, you can include a recorded message that explains the reason you are forwarding the message.
Example: “I just received this message from our customer, Mr. Jones. Can you please call him and
answer his questions? Thanks.”
To forward a message
From the Listening options messages:
1.
Press 4, then press 2 during or after listening to a message.
2.
At the tone, record your message, then press #.
3.
Press 1 to accept your recording.
OR
Press 2 to hear your recording.
Hint:
If you want to re-record the message, press 3.
4.
Set deliver options or re-record your message, as needed.
Wave Phone User Guide
Voicemail Management 2 18
Basic Operation
5.
Enter the extension to which you want to forward the message, then press #.
6.
Repeat step 5 for each extension you want to include.
Hint:
If you do not know a user’s extension number, press 411, then select the user by name.
If you want to send the message to all users on the system (which have voicemail capabilities) press 8888 #.
7.
Press # to send the message to the designated extension(s).
OR
Press * to cancel.
Hint:
If you entered multiple extensions, press * to delete the most recently added extension. Press * to delete each extension. Once all extensions have been deleted, press
* to delete the message itself.
Returning a Call to the Sender
Instead of using the reply method to call the sender’s voicemail, use the Callback method to directly call the extension or outside phone number of the sender.
To return a call to the sender
1.
From the Listening options messages, press 4, then press 3 during or after listening to a message (without deleting the original message).
OR
Press 4 during or after listening to a message (the original message WILL be deleted).
Note: If you are calling back a forwarded message or calling a sender with more than one available phone number (for example a callback number and a Caller ID number), the system will prompt you to select the appropriate number.
When the caller’s number appears:
2.
Press 1 to dial that number.
OR
To choose from a list of available numbers for the sender:
Press 2 to display a list of numbers, then select the appropriate number to dial the sender.
Wave Phone User Guide
Voicemail Management 2 19
Basic Operation
•
•
•
Recording Messages in Voicemail
When you want to send a specific message without first accessing another user’s email, or when you call another user’s voicemail (either directly or because they are unavailable), you have several features to utilize:
Record a message
Use Recording Options
Send a message
Recording a Message
You can record a message without accessing another user’s voicemail. Once recorded, you can use the record, send, and delivery options as appropriate.
1.
Log into your account.
2.
Press 3.
3.
Record your message, then use the recording options as needed (see below).
Using Recording Options
Once you have recorded a message either before or after accessing a user’s voicemail, you can use the following options:
From the Record menu:
Press 1 to accept the recording.
Press 2 to review the recording.
Press 3 to re-record the message.
Hint:
When you are satisfied with your recording, press 1 to accept it. Otherwise, press
3 again to record the message again.
Press 4 to append to the end of the message.
Sending a Message
Once you have recorded a message, you can use the following options to send it to its destination. You will need to:
1.
Select a delivery option, if appropriate.
2.
Enter a destination extension (if you are sending a message without first accessing a user’s voicemail)
Wave Phone User Guide
Voicemail Management 2 20
Basic Operation
Selecting Delivery Options (optional)
After you have pressed 1 to accept the recording
Press 5 to mark the message as URGENT.
The recipient will hear messages marked as “urgent” before any other message regardless of time received.
Press 6 to mark the message as PRIVATE.
When a message is marked “private” the recipient cannot forward it, nor can users who may share the recipient’s voicemailbox cannot play the message. Contact your phone system administrator for more information.
Press 7 to enter a callback number.
This only applies to external callback numbers. You will be prompted to enter the external number.
Press * to cancel the recorded message.
Enter Destination Extensions (if you have not yet accessed the user’s voicemail)
If you are sending a recorded message directly from your voicemail, without having accessed the user’s voicemail either by dialing it directly or because the user is unavailable, you will need to specify the destination extension for the recipient.
After you have pressed 1 to accept the recording and set any Delivery Options
(as described above)
1.
Enter the extension to which you want to send the message, then press #.
2.
Repeat step 1 for each extension you want to include.
Hint:
If you do not know a user’s extension number, press 411, then select the user by name.
If you want to send the message to all users on the system (which have voicemail capabilities) press 8888 #.
3.
Press # to send the message to the designated extension(s).
Wave Phone User Guide
Chapter 3
Using Wave Phone Features
This chapter describes the various features of each of the phone types. Some features are offered on some phone types.
In addition, while some features are available on more than one phone type, the functionality may differ. Therefore, please be sure to review the descriptions carefully to make sure that you are reading the information for your specific phone type. To help you recognize which features belong to which phones, the following designations have been provided:
When you see...
It indicates that the feature description applies to the following phone type:
[S]
[D]
[A]
SIP Phones (unless otherwise noted, this designation applies to all SIP phone models: 480i/480iCT, 3112i, and 3122i)
Digital phones
Analog phones
[ALL] All phones (but not necessarily all models within a phone type)
Hint: For additional details specific to your phone, refer to the following:
•
•
•
Chapter 4 - About Wave SIP Phones
Chapter 5 - About Wave Digital Phones
Chapter 6 - About Wave Analog Phones
Wave Phone User Guide
Authorization Codes 3 2
Using Wave Phone Features
Authorization Codes
You might be assigned an authorization code that gives you the ability to make calls on restricted phone line keys. Authorization codes are used to override access restrictions.
Using Authorization Codes [ALL]
To use an authorization code
1.
Dial a phone number.
You hear a long beep, and the display (on SIP and Digital phones only) prompts you to enter your authorization code.
2.
Enter your authorization code, and press #.
Auto Dial
Auto Dial allows you to dial frequently used phone numbers with one button. You can also use your Auto Dial keys to dial digits while a call is connected.
Note: Not all phone types offer this feature.
Programming and Using an Auto Dial Key [D]
DIGITAL PHONES
Note: Not all keys are programmable, so you should first query the current programming (press
MENU
, then the appropriate key - see “Using the Query Feature” on page 3-58 to find an
available button. Once you locate an unassigned button, follow the steps below to program it.
Hint: Also see “Storing the Saved Number as an Auto Dial” on page 3-48
To program an Auto Dial key
1.
Choose the key you want to program.
From an idle phone:
2.
Press the MENU softkey on the display.
3.
Press NEXT until EDIT appears, then press the corresponding softkey.
4.
Press the key you want to use for the Auto Dial (see step 1 above).
5.
Use the keypad to enter the name you want to assign to this key.
6.
Press NEXT when the name is entered.
Wave Phone User Guide
Call History 3 3
Using Wave Phone Features
7.
Enter the number you want to assign to this key.
If you are programming an external phone number, enter the full phone number
(including the external access digit(s) and area code).
You can press the TAP or Flash button to enter a flash at the start of the dialing string (to use Flash codes). You can press HOLD to insert a pause in the dialing string.
8.
Press SAVE when all the information has been entered.
9.
Press SPEAKER to exit the menu.
To use Auto Dial key
Press the Auto Dial key assigned to the number you want to dial.
Call History
A list of (up to) the last ten outgoing, ten incoming, and ten missed calls is stored for each phone.
Note that multiple calls to or from the same destination will result in one entry in the list.
Missed calls are not logged if the call is to a hunt group in which the user is a member.
Using Call History [D]
DIGITAL PHONES
To access the Call Lists
From an idle phone:
1.
Press MENU softkey on the display.
2.
Press LISTS .
The display will show the number of outgoing calls ( O: ), missed calls ( M: ), and incoming calls ( I: ) stored.
3.
Press Out to view the outgoing list, Miss to view the missed calls list, or Next then In to view the incoming calls list.
While viewing a list you can scroll through the list by pressing Next , or press Sel to select the call and see when the call was made. Pressing Dial at this point will call that user.
Wave Phone User Guide
Call Park 3 4
Using Wave Phone Features
To clear the Call Lists
From an idle phone:
1.
Press MENU softkey on the display.
2.
Press LISTS .
3.
Press Next .
4.
Press Clear .
5.
Choose either the Out , Miss , (or Next , then) In list to clear, or All to clear all three.
Call Park
Use Call Park to place a call on hold for retrieval from any phone on the system.
Directed Park [ALL]
Directed Park allows you to park a call on another line. A specific extension number might be programmed on your Directed Park key to allow you to always park a call on a specific line.
SIP PHONES
To direct park a call
With a party on the line:
1.
Press Flash, then *66.
2.
Dial the extension.
3.
Listen for two beeps.
4.
Hang up.
To retrieve a direct parked call
1.
Listen for dial tone.
2.
Press *65.
3.
Dial the extension.
Wave Phone User Guide
Call Park 3 5
Using Wave Phone Features
DIGITAL PHONES
To Direct Park a call
While on an active call:
1.
Press Directed Park.
If you do not have a programmed Directed Park key, press Flash, then *66 to park a call.
2.
Enter an extension number, if necessary.
3.
Listen for two short beeps, and hang up.
If the key is configured to display the status of the parked call, the green LED will flash until the call is unparked. If the call does not get answered, you can retrieve the call by pressing the Directed Park key. You can use the key to park another call on another line even if the green LED is flashing.
You can only park one call on any given line. Any other phones that have a Directed Park key targeted at the same line where the call was parked, and are configured to show status, will flash red, indicating that there is a call already parked on the target line.
If you leave a call parked for a long period of time, your phone rings back, and PARK is displayed.
To retrieve a direct park call
Press Directed Park.
Note: The Direct Park key will not work if it has been pre-programmed for an extension other than the target extension. Contact your Wave system administrator for more information.
Hint:
If the phone does not have a Directed Park key, dial *65 and the target extension number. You can also use the Self Park key (if available), and the target extension number
ANALOG PHONES
To direct park a call
With a party on the line:
1.
Press Flash, then #, then *66.
2.
Dial the extension.
3.
Listen for two beeps.
4.
Hang up.
Wave Phone User Guide
Call Park 3 6
Using Wave Phone Features
To retrieve a direct parked call
1.
Listen for dial tone.
2.
Press *65.
3.
Dial the extension.
Self Park [ALL]
Self Park places a call in a parked state on your primary line for retrieval from other phones.
SIP PHONES [MODEL 480I/480ICT ONLY]
To park a call at your primary line
With a party on the line:
1.
Press Flash, then *64.
2.
Dial the extension.
3.
Listen for two beeps.
4.
Hang up.
To retrieve a parked call
From any phone:
1.
Listen for dial tone.
2.
Press *65.
3.
Dial the extension.
DIGITAL PHONES
To park a call at your primary line
With a party on the line:
1.
Press Park.
If you do not have a programmed Self Park key, press Flash, then *64 to park a call.
2.
Listen for two short beeps, and hang up.
If you leave a call parked for a long period of time, your phone rings back, and PARK is displayed.
Wave Phone User Guide
Call Park
To retrieve a parked call
From any phone:
1.
Press Self Park.
If the phone does not have a Self Park key, dial *65.
You can also use the Direct Park key (if programmed).
2.
Dial the extension on which the call was parked.
ANALOG PHONES
To self park a call
With a party on the line:
1.
Press Flash, then *64.
2.
Listen for two beeps.
3.
Hang up.
To retrieve a self parked call
1.
Listen for dial tone.
2.
Press *65.
3.
Dial your extension.
3 7
Using Wave Phone Features
Wave Phone User Guide
Call Park 3 8
Using Wave Phone Features
System Park [ALL]
Place a call in one of the ten “parking slots” on the Vertical Wave system for retrieval from another phone.
Note: Any Vertical Wave phone with the Enhanced Call Waiting feature within the system may be used to retrieve the call. Ask your phone administrator if you are unsure if this feature is available on your phone.
SIP PHONES
This feature is pre-configured on the 480i/480iCT model
To park a call on the system
While on an active call:
1.
Press
Park.
If your phone does not have a programmed System Park key, press Flash and dial *62 to park a call.
2.
Listen for two beeps.
3.
Hang up.
The display shows the parking slot number at which the call is parked. Make a note of this number as you will need it to retrieve the call.
To retrieve a call parked on system
From 480i/480iCT
Press RETRIEVE button, then enter slot number.
OR
From any other extension:
1.
Press System Park.
If your phone does not have a System Park key, dial *63, the orbit number, then press the
Dial sofkey.
Note: The phone will automatically pause for approximately 3 seconds between each digit. However, pressing the Dial key as mentioned above will quicken the retrieval process.
2.
Dial the parking slot number on which the call was parked.
Wave Phone User Guide
Call Park 3 9
Using Wave Phone Features
DIGITAL PHONES
To system park a call
While on a call:
1.
Press System Park.
If you do not have a programmed System Park key, press Flash, then *62 to park a call.
2.
Listen for two short beeps, and hang up.
The display shows the parking slot number where the call is parked. Be Sure that you remember this number since you’ll need to use it to retrieve the call.
The System Park red LED remains lit until the parked call is retrieved.
If you leave a call parked for a long period of time, your phone rings back, and PARK is displayed.
Note: Even while a call is parked from your phone, and the System Park button’s red LED is lit, you can still query parking slot of the last call parked from your phone by pressing
MENU , then the System Park button.
To retrieve a call parked on the system
From any extension:
1.
Press System Park.
If you do not have a programmed System Park key, dial *63.
2.
Dial the parking slot number on which the call was parked.
ANALOG PHONES
To system park a call
With a party on the line:
1.
Press Flash, then *66.
2.
Listen for two beeps.
3.
Hang up.
Note: You can also use the method shown below:
1.
With a party on the line, press Flash, then 6.
2.
Listen to the system prompt for the slot number.
Wave Phone User Guide
Call Pickup 3 10
Using Wave Phone Features
To retrieve a system parked call
1.
Listen for dial tone.
2.
Press *63.
3.
Dial the appropriate slot number.
Call Pickup
You can pick up a call on any extension within your call pickup group. If the line key you use to pick up a call is not part of a call pickup group you can pick up other calls on lines that do not belong to a call pickup group. There are two types of Call Pickup: Extension Pickup and Group
Pickup.
Extension Pickup [ALL]
Extension Pickup allows you to answer any ringing primary or secondary line in your call pickup group.
SIP PHONES
To answer a specific extension
Press Pickup.
If your phone does not have a programmed Pickup key, dial *75.
DIGITAL PHONES
To answer a specific extension
1.
Press Extension Pickup.
If you do not have a programmed Extension Pickup key, dial *75.
2.
Dial the extension number of the ringing station.
An extension number might be programmed on the Extension Pickup key to provide directed pickup for a specific extension.
3.
Speak to caller.
Wave Phone User Guide
Call Pickup 3 11
Using Wave Phone Features
ANALOG PHONES
To answer a specific extension
1.
Listen for dial tone and press *75.
2.
Dial the extension number of the ringing station.
Group Pickup [ALL]
Group Pickup allows you to answer a call on any primary or secondary line within your call pickup group. Pickup groups are configured by the system administrator.
SIP PHONES
To answer a call in your pickup group
Press Group Pickup.
If you do not have a programmed Group Pickup key, dial *74.
DIGITAL PHONE
To answer a call in your pickup group
1.
Press Group Pickup.
If you do not have a programmed Group Pickup key, dial *74.
2.
Speak to caller.
ANALOG PHONES (MUST BE PROGRAMMED FOR CALL PICKUP)
To answer a call in your pickup group
Listen for dial tone and press *74.
Wave Phone User Guide
Call Record 3 12
Using Wave Phone Features
Call Record
Call Record records the currently active call and saves it as a .wav file to a Voicemailbox. The maximum length of a recording equals the maximum length of a Voicemail message. The Call
Record key is a programmed key, contact your system administrator for additional information.
Warning: In many localities, it is illegal to record a phone call without first notifying the person or persons being recorded.
Recording a Call [D] / [A]
DIGITAL PHONES
To use Call Record
1.
Notify the person or people with whom you are speaking that you are about to record the call (see Warning above).
2.
Press Call Record.
To end the recording session
3.
Press Call Record again.
Using another phone feature will end a call recording session.
You access the recording in the same way you access Voicemail messages. See “Multiple
Call Handling” on page 3-39 for details.
ANALOG PHONES
To use Call Record
1.
Notify the person or people with whom you are speaking that you are about to record the call (see Warning above).
2.
Press Flash, then *16.
To end the recording session
3.
Press Flash, then *16 (or hang up to stop recording and end the call).
Wave Phone User Guide
Call Return 3 13
Using Wave Phone Features
Call Return
Call Return calls back the last extension that called on your primary line.
Note: Call Return does not return calls from external phone numbers.
Returning a Call [ALL]
SIP & DIGITAL PHONES
To use Call Return
Press Call Return.
If your phone does not have a programmed Call Return key, dial *69.
There is a 3-second delay that allows you to hang up and cancel the call return.
ANALOG PHONES
To use Call Return
1.
Listen for dial tone
2.
Press *69 to dial the last dialed extension.
Call Waiting
Using Call Waiting [ALL]
During a call on your primary extension, you might hear a call waiting beep and see the Call
Waiting LED flash indicating an incoming call on Call Waiting.
Note: Call Waiting will not be active during a transfer or conference, if both the primary line and an appearance for another line are connected, or if the primary line is ringing.
SIP PHONES
The L2 key on each model serves as the call waiting indicator. Also, models 480i/480iCT has two softkeys: "
Pickup
" and "
I gnore".
Pressing the Pickup sofkey key is equivalent to the L2 key; it will connect you to the new call
(and place the existing call on hold). However, pressing the Ignore softkey sends the incoming call directly to to voicemail.
Wave Phone User Guide
Call Waiting 3 14
Using Wave Phone Features
To accept a call waiting call
Press L2 (or the Pickup softkey on models 480i/480iCT).
You can also press Flash to answer the call.
The initial call is placed on temporary hold. The corresponding primary line key LED blinks, and the L2 LED lights (solid).
Hint:
Remember, on models 480i/480iCT, you can also press Ignore to send the incoming call directly to voicemail.
To reconnect to the initial call
Press your primary line key.
The call that was waiting is placed on temporary hold. The Call Waiting LED flickers, and the corresponding primary line LED lights.
You can toggle back and forth between the initial call and the call waiting call by pressing the primary line key and the Call Waiting key. The LEDs and display update to reflect which caller is connected.
• Model 480i/480iCT has a Toggle softkey that allows you to switch between calls.
• Model 9112i has a Swap key that allows you to toggle between calls.
To release the call waiting call
While the Call Waiting call is active, press End Call.
• For Models 480i/480iCT, press Goodbye ( or use the “Drop” softkey.
The call waiting call is dropped and you are reconnected to the initial call.
To release the initial call
While the initial call is active, press End Call.
• For models 480i/480iCT, press Goodbye (
“Drop” softkey.
or use the
The initial call is dropped and you are reconnected to the call waiting call. The call waiting call is rolled onto the primary line key.
Hint: You can add a call waiting call to a call on your primary line by pressing Conference. See
“Blocking Caller ID [ALL]” on page 3-16 for more information about the Conference feature.
You can transfer a call waiting call to another extension. See “Transfer” on page 3-53 for more
information about the Transfer feature.
Wave Phone User Guide
Call Waiting 3 15
Using Wave Phone Features
To disable Call Waiting
Press *70, and dial the phone number.
Call Waiting is disabled for the duration of the call. Call Waiting is re-enabled when the call is terminated.
DIGITAL PHONES
To accept a call waiting call
Press Call Waiting.
If you do not have a programmed Call Waiting key, press Flash to answer the call.
The initial call is placed on temporary hold.
Note: If Call Appearance keys are programmed for a line, additional calls on that line will appear on those keys. The Call Waiting key will only be utilized if there are no available Call
Appearance keys to associate with the new call. For more information see “Multiple Call
.
To reconnect to the initial call
Press the TAP key.
The call waiting call is placed on temporary hold.
You can toggle between the initial call and the call waiting by pressing the TAP key. The display updates to reflect which caller is connected.
To disable Call Waiting
Press Call Waiting, or *70, then dial the phone number.
OR
Press Call Waiting during an active call.
Call Waiting is disabled for the duration of the call. Call Waiting is re-enabled when the call is terminated.
ANALOG PHONES
To accept a call waiting call
Press Flash to place the current call on hold and connect to the incoming call.
To reconnect to the original call
Press Flash, then 3, then follow the prompts.
Wave Phone User Guide
Caller ID Blocking 3 16
Using Wave Phone Features
To toggle back and forth between the two calls
Press Flash, then 4, then follow the prompts.
To disable Call Waiting
Press *70, then dial the extension or external phone number.
Caller ID Blocking
Keep your caller ID information private when making a phone call. This feature applies only during the time of the current call. Therefore, it must be reapplied each time you want to make a call.
Blocking Caller ID [ALL]
ALL PHONES
To block caller ID
1.
Listen for the dial tone.
2.
Press *67.
3.
Dial your call.
Callers List
Using the Callers List [S]
SIP PHONES
The Callers List is a stored log of your incoming calls. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a programmable key or the Directory, the Callers List will display the name and number.
The display shows you how many callers have been added to the list since you last checked it.
Note: Contact your system administrator for information about the maximum number of calls allowed to be stored in your Callers List.
Wave Phone User Guide
Callers List 3 17
Using Wave Phone Features
C
ALLERS
L
IST
S
CREEN
D
ISPLAY
ICON DESCRIPTION
You have received a new voice message.
N
2x
XX New Callers
You have a call on hold. While browsing the
Callers list, indicates an unanswered call.
You are on an outgoing call. While browsing the
Callers list, indicates an answered call.
You are on an incoming call. While browsing the
Callers list, indicates a Call Waiting call.
You have an incoming Call Waiting call.
You have a new incoming call.
You returned the call from the Callers list.
This type of indicator shows that the caller has called twice. The display also shows the date and time of the last call from the caller.
This type of message shows the number of callers that have been added to the list since you last checked it.
A
CCESSING AND
D
IALING THE
C
ALLERS
L
IST
Note:
You can add numbers from the Callers List to your Directory. See “Saving Numbers &
Names to the Directory” on page 3-27 for details.
To access the Callers List
1.
Press Callers List ( ), and scroll through the incoming call list.
2.
Press the Up key to see the most recent call, or press the Down key to see the oldest call on your list.
To dial the displayed number
1.
Lift the handset or press
2.
Press a line key.
3.
Press End Call to cancel.
.
Note: For models 480i/480iCT, press Goodbye ( end/cancel the call.
) or the “Drop” softkey to
Wave Phone User Guide
Callers List 3 18
Using Wave Phone Features
E
DITING IN THE
C
ALLERS
L
IST
WARNING: The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. Remember, you can add numbers from
Hint: In the Callers list, if a dial pad key is pressed when a number and/or a name is displayed, the cursor will automatically add the digit at the left side of the number to enable the entry of the prefix.
1.
Press Callers List ( ).
2.
Scroll to find the entry you want to edit.
Hint:
Press the up key to see the most recent call, or the down key to see the oldest call on your list.
3.
Press any key on the dial pad to begin editing.
Hint:
To erase one digit to the left of the cursor, press the left select key. To add a one-second pause during number editing, press Hold ( .
D
ELETING FROM THE
C
ALLERS
L
IST
There are two ways to delete calls from the Callers List: one call at a time, or all calls.
To delete items one by one
1.
Press Callers List ( ).
2.
Scroll to find the item you want to delete.
Hint:
Press the up key to see the most recent call, or the down key to see the oldest call on your list.
3.
Press Delete.
A prompt will appear to ask if you want to delete the current item.
4.
Press Delete again to erase the item from the list.
To delete all calls
1.
Press Callers List ( ).
2.
Press Delete.
A prompt will appear to ask if you want to delete the current item.
3.
Press Delete again to erase the item from the list.
Wave Phone User Guide
Camp-on (Callback) 3 19
Using Wave Phone Features
Camp-on (Callback)
Camp-on (also known as Callback) allows your phone to automatically call back an extension that is busy, does not answer, or forwards you to Voicemail. Camp-on does not work on external phone numbers. The Camp-on key is a programmable key. Contact your system administrator for details.
Using Camp-on (Callback) [D] / [A]
DIGITAL PHONES
After receiving a busy signal or no answer
1.
Press Camp-on.
The Camp-on key red LED lights and you hear a beep.
If you do not have a programmed Camp-on key, dial *76.
Camp-on will remain enabled if you make or answer another call.
When the Camp-on target extension becomes available you hear a callback of three short rings, the primary line LED flashes, and CAMP-ON appears on the display.
2.
Lift the handset, or press your primary line key.
The target extension will ring when you answer the callback.
If you do not answer the callback in three rings, Camp-on is canceled.
Camp-on is not canceled if the target extension does not answer the call.
To cancel Camp-on
Press Camp-on.
The Camp-on key LED goes out, and you hear a beep.
If you do not have a programmed Camp-on key, dial *77 to cancel.
To display the Camp-on target extension
1.
Press MENU softkey on the display.
2.
Press Camp-on to display the Camp-on target extension.
Wave Phone User Guide
Centrex Features 3 20
Using Wave Phone Features
ANALOG PHONES
After receiving a busy signal or no answer
1.
Press Flash, then #, then *76.
2.
Listen for two beeps.
3.
Hang up.
When the target extension becomes available your phone will ring:
4.
Answer the ring to retry your call.
To cancel Camp-on
1.
Listen for dial tone.
2.
Press *77.
3.
Listen for two beeps.
4.
Hang up.
Centrex Features
The programmed Centrex Flash button allows you to access Centrex features.
Note: You must subscribe to Centrex service through your phone service provider to use this feature. Contact your system administrator for more information.
Using Centrex Flash [D] / [A]
If your Wave system uses Centrex service, follow these steps to access the Centrex features. See your phone administrator for more information.
DIGITAL PHONES
To use Centrex Flash
During a call:
1.
Press Centrex Flash.
If you do not have a programmed Centrex Flash key, press Flash, then *80.
2.
Listen for dial tone, then enter Centrex feature code (as appropriate).
Wave Phone User Guide
Conference Calls 3 21
Using Wave Phone Features
ANALOG PHONES
To access Centrex Flash
1.
Listen for dial tone, then press *80.
2.
Enter a Centrex feature code.
Conference Calls
You can set up a conference call that includes both internal and external parties. If you have a
Conference ( ) key or a Flash key, you can set up a conference call.
Hint: Contact your system administrator for the maximum number of parties allowed on a single conference call.
Setting Up a Conference Call [ALL]
SIP PHONES
To set up a conference call using the Conference (
With a party on the line:
) key
1.
Press Conference ( ) to place the other party on hold.
2.
Listen for dial tone, then dial the number of the next party.
3.
When that party answers, press Conference ( ) again to connect the calls.
• If a party is not available, press End Call to reconnect to the first party.
• For Models 480i/480iCT, press Goodbye ( to reconnect to the first party.
4.
Repeat steps above for each party you want to include in the conference (up to the allowed maximum).
When all parties have been connected:
5.
Press Conference ( ) one more time to complete the set up process and begin the conference call between all current parties.
Wave Phone User Guide
Conference Calls 3 22
Using Wave Phone Features
To make a conference call with feature codes
During a call:
1.
Press Flash to place the other party on hold.
2.
Listen for dial tone, then dial the extension of the third party.
When the third party answers:
3.
Press Flash and dial *71 to connect the calls.
•
•
If a party is not available, press Flash and dial *72 to reconnect to the first party.
If a party’s Voicemail answers, or the party does not want to join the conference, press End Call.
• For Models 480i/480iCT, press Goodbye ( party.
to drop the call and rejoin the first
4.
Press Flash again to place the conference call on hold and to add a fourth party.
5.
Press Flash and Dial *71 to connect the fourth party to the conference.
To disconnect from a conference call
Hang up the handset, or press End Call
• For Models 480i/480iCT, press Goodbye ( or use the “Drop” softkey.
DIGITAL PHONES
Since all Wave Digital phones have a hard-coded TRANS/CONF key, a programmed
Conference feature key is not required. However, such a feature key is supported for backwards compatibility.
The functionality between such a key and the TRANS/CONF key is identical. Therefore, you can use the steps below substituting the feature key for the TRANS/CONF key.
Wave Phone User Guide
Conference Calls 3 23
Using Wave Phone Features
To set up a Conference
During a call:
1.
Press TRANS/CONF to place the other party on hold.
The HOLD key LED flashes red, and the line key LED is yellow.
2.
Listen for dial tone, then dial the number of the next party.
When the other party answers:
3.
Press TRANS/CONF again to connect the calls.
• The number of parties in the current conference call will appear on the display.
• If a party is not available, press TAP, or press the key corresponding to the initial call to reconnect to the first party.
4.
Press TRANS/CONF again to place the conference call on hold and add a fourth party.
5.
Repeat steps 2 through 4 to add additional parties.*
6.
Complete the conference by pressing TRANS/CONF.
ANALOG PHONES
To set up a Conference
With a party on the line:
1.
Press Flash, then #.
2.
Dial the phone or extension number of a conference member.
After the conference member answers:
3.
Press Flash, then *5.
4.
Repeat for each additional conference member.
If you dial a member that is not available
Press Flash, then *4 to return to the conference.
Wave Phone User Guide
Dial By Name 3 24
Using Wave Phone Features
Dial By Name
The Dial by Name feature allows a call to be placed by entering a name using the keypad or by scrolling through a list of names. There are two lists of names that can be searched: one of internal names and one of external names.
About Dial by Name [D]
The Dial by Name Internal list will include the following numbers:
•
•
Extensions in the database.
Numbers listed in the Off-premise table.
• Primary Line Appearance Call List (if the calling party number is less than seven digits).
Autodial feature keys (if the stored number is less than seven digits).
•
• System Speed Dial numbers (if the stored number is less than seven digits).
The Dial by Name External list will include the following numbers:
• Primary Line Appearance Call List (if the calling party number is seven digits or more).
•
•
Autodial feature keys (if the stored number is seven digits or more).
System Speed Dial numbers (if the stored number is seven digits or more).
DIGITAL PHONES
To use Dial By Name
From an idle phone:
1.
Press the MENU softkey on the display.
2.
Press DIAL .
3.
Press Int or Ext to specify an internal or external name.
4.
Press First or Last . The name search can be done last name first or first name first.
5.
Press the keypad digit that corresponds to the first letter for the name being searched.
When the correct name is displayed:
6.
Press More , then press Dial to place the call.
If you do not see the correct name right away, you can spell out the name further using the keypad, or press Next to scroll through the list.
Wave Phone User Guide
Direct Station Select/Busy Lamp Field 3 25
Using Wave Phone Features
Direct Station Select/Busy Lamp Field
Direct Station Select/Busy Lamp Field (DSS/BLF) keys allow you to monitor the status of extensions, to call extensions with one key press, and to easily transfer calls to them.
DSS/BLF keys are configured by the system administrator or by user programming and can be configured for blind or supervised transfer.
A solid red LED next to a DSS/BLF key indicates that the line is in use. A flickering red LED indicates the extension is ringing. A blinking LED indicates that the extension has a call on hold.
Using the DSS/BLF Feature [D]
DIGITAL PHONES
C
ALLING AN
E
XTENSION
Press the DSS/BLF key to call the programmed destination extension.
U
SING
S
UPERVISED
T
RANSFER
A supervised transfer allows you to announce a call before completing the transfer.
To make a Supervised Transfer
While connected to another party:
1.
Press the DSS/BLF key for the destination extension.
2.
When the destination party answers, announce the call.
3.
Hang up or press SPEAKER to complete the transfer.
To cancel a Supervised Transfer
Press TAP to cancel the transfer before completion.
U
SING
B
LIND
T
RANSFER
A blind transfer allows you to transfer a call to another extension with one key press and without announcing the transfer.
To make a Blind Transfer
While connected to another party:
1.
Press a DSS/BLF key.
2.
Hang up or press SPEAKER to complete the transfer
Wave Phone User Guide
Directory List 3 26
Using Wave Phone Features
Directory List
Using the Directory List [S]
SIP PHONES
The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the Directory by adding them manually, or by saving the number and name from other lists stored on your phone. Each entry can contain a maximum of 16 letters and numbers.
Note: If you do not have an Intercom key, you will need to enter the appropriate access code when adding an external number to be saved.
A
CCESSING AND
V
IEWING
Y
OUR
D
IRECTORY
To access your directory
1.
Press Directory.
The directory displays the number of entries in your list. If the Directory list is empty,
Directory Empty/Use Save to add is displayed.
2.
Scroll through the displayed list to locate and access the entries.
To search for an entry by name
3.
Press the dial pad number corresponding to the first letter of the name (for example, press
7 for the letter P).
Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times to display names that begin with the letter R). If there are multiple entries under the same letter, you can scroll through the list, or continue to press the next letters.
To dial the displayed number
4.
Press , lift the handset, or press any line key.
5.
Press Directory to cancel.
S
AVING
N
UMBERS
& N
AMES TO THE
D
IRECTORY
You can save a number to your permanent Directory from the Redial list or Callers list, or by entering a new number and name.
Wave Phone User Guide
Do Not Disturb 3 27
Using Wave Phone Features
Saving from Hard keys to the Directory
To save an entry from your or Callers or Redial list
1.
Press the associated key for the list you want to view - Callers List ( ) or Redial ( ).
2.
Scroll through the list (selected in step 1) to find the name and number that you wish to save to your directory.
3.
Press Save to store the number and p
4.
Press Directory to complete the process.
If the name is displayed with the number, both are saved to the directory. If no name is displayed, you can enter the name using the dial pad.
Entering Numbers & Names in the Directory
1.
Press Save.
2.
Press Directory.
The Enter number prompt will appear.
3.
Use the dial pad to enter the number.
Hint:
To add a one second pause during number editing press Hold ( .
IMPORTANT: You will need to enter the appropriate access code when adding an external number to be saved.
Do Not Disturb
Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls.
Callbacks from calls left on hold, park, and camp-on will still ring your phone.
•
•
Using the Do Not Disturb key, you can enable or disable Do Not Disturb while you are using the phone without interrupting your conversation.
If you enable Do Not Disturb while your primary line is ringing, the call is transferred to your busy forward destination (for example, Voicemail), with one exception: if you are a member of a Ring-All hunt group, and you enable Do Not Disturb for a call to the hunt group, the call will continue to ring the other phones in the hunt group.
Note: If your phone shares a line with other phones, only your phone is affected by switching
DND on or off.
Wave Phone User Guide
Do Not Disturb 3 28
Using Wave Phone Features
Using Do Not Disturb [ALL]
ALL PHONES
Hint: You can use the following alternative method for using DND on ANY phone or use the specific method shown for each phone type below.
1.
Login to voicemail.
2.
Press 6 for account preferences.
3.
Press 1 for personal status.
4.
Press 2 to cancel DND.
5.
Press 1 (or any of the other options besides 2) to set DND.
SIP & ANALOG PHONES
To enable Do Not Disturb
Press *41.
To cancel Do Not Disturb
Press *42.
DIGITAL PHONES
The Do Not Disturb programmable key on your phone is set up by your system administrator.
To enable Do Not Disturb
Press Do Not Disturb.
The Do Not Disturb red LED lights, and DND is displayed.
If you do not have a programmed Do Not Disturb key, dial *41.
Note: When you go off hook you receive "stutter" dial tone to indicate your phone is a special state.
Wave Phone User Guide
Flash 3 29
Using Wave Phone Features
To cancel Do Not Disturb
Press Do Not Disturb.
The Do Not Disturb LED goes out.
If you do not have a programmed Do Not Disturb key, dial *42.
Note: You can also enable/disable DND using the following keys:
Press MENU, then press NEXT three times.
Select DND .
Select ON/OFF .
Exit or SPKR to end.
Flash
About Flash [ALL]
The Flash button is utilized in many of the features of this phone (such as when making calls, transferring calls, or placing calls on hold). It is often used in conjunction with “feature codes”
(see Feature Code Reference lists at the end of chapters 4 through 6 of this guide).
•
•
The location of the Flash button may vary from model to model. Your phone may have button labeled Flash. However, it might have a button labeled Link or Call Wait. Check the diagrams of the various models in Chapters 4 though 6 of this guide according to the type of phone you are using (SIP, digital, or analog).
If there is no button labeled Flash, you can emulate a “flash function” by tapping the button located under the handset.
Forward Calls
Use Forward to redirect your calls to another extension or phone number.
Hint: You can use the following alternative method for forwarding calls on ANY phone or use the specific method shown for each phone type below.
1.
Login to voicemail.
2.
Press 5 for call forwarding.
3.
Press 2 and follow the prompts for internal forwarding.
4.
Press 3 and follow the prompts for external forwarding.
5.
Press 4 to cancel forwarding.
Wave Phone User Guide
Forward Calls 3 30
Using Wave Phone Features
Forwarding Calls [ALL]
SIP PHONES
The Forward key applies only to calls received on your primary line. You can activate only one
Forward key on your phone at any given time.
The Forward feature will behave differently depending on whether or not your Forward key is programmed with a target phone number.
To forward calls to an internal extension
1.
Press Forward, then dial the extension number to which you want calls forwarded.
If you do not have a programmed Forward key, press *43.
2.
Enter the extension number to which you want to forward calls.
To forward calls to an external phone number
1.
Press Forward.
If you do not have a programmed Forward key, press *43.
2.
Enter the external access digit(s).
This is the digit that allows you access to an external phone line
(usually a 9).
3.
Enter the phone number to which you want to forward calls.
If you enter an international phone number, you must enter a # at the end of the number.
4.
If you are prompted for a password, enter your Voicemail password, and press #.
You will hear two beeps, the Forward key will LED flash (indicating that Forward is enabled), and FWD is displayed.
To cancel call forwarding
Press Forward.
The Forward key LED goes off.
If you do not have a programmed Forward key, dial *44 to cancel call forwarding.
DIGITAL PHONES
The User Forward key applies only to calls received on your primary line. You can activate only one User Forward key on your phone at any given time.
The Forward feature will behave differently depending on whether or not your User Forward key is programmed with a target phone number.
Wave Phone User Guide
Forward Calls 3 31
Using Wave Phone Features
To forward calls to internal extensions
1.
Press User Forward.
2.
Enter the extension number to which you want to forward calls.
The User Forward key red LED flashes indicating that Forward is enabled, and FWD is displayed.
If you do not have a programmed User Forward key, dial *43 plus the extension number to which you want to forward calls.
To forward calls to external phone numbers
1.
Press User Forward.
If you do not have a programmed User Forward key, dial *43.
2.
Enter the external access digit(s).
The digit that allows you access to an external phone line (usually a 9).
3.
Enter the phone number to which you want to forward calls.
If you enter an international phone number, you must enter a # at the end of the number.
4.
If you are prompted for a password, enter your Voicemail password, and press #.
You will hear two beeps, the User Forward key red LED will flash (indicating that
Forward is enabled), and FWD is displayed.
Note: When you go off hook you receive "stutter" dial tone to indicate your phone is a special state.
To cancel call forwarding (internal/external)
Press User Forward.
The User Forward key LED goes off.
If you do not have a programmed User Forward key, dial *44 to cancel call forwarding.
Wave Phone User Guide
Forward Calls 3 32
Using Wave Phone Features
U
SING
F
ORWARD
(F
OLLOW
M
E
)
From any phone in the system, you can specify an extension to which you want your calls forwarded.
Example: You go to work in a lab room and want all calls forwarded to that room, but have forgotten to set the forward prior to leaving your office. You can pick up the phone in the lab and set it for the Follow Me forward. All calls to your office phone will then ring in the lab (until you cancel the setting).
1.
Listen for the dial tone.
2.
Press *78.
3.
Enter the destination extension.
4.
If prompted, enter the appropriate voicemail password.
To cancel Forward (Follow Me)
1.
Listen for the dial tone.
2.
Press *79.
P
ROGRAMMING THE
U
SER
F
ORWARD
K
EY
To program a number on your User Forward key
From an idle phone:
1.
Press MENU softkey on the display.
2.
Press NEXT until PROG appears, then press the corresponding softkey.
3.
Press NEXT until UFwd appears, then press the corresponding softkey.
4.
Press the key you want to assign as the User Forward key.
5.
Enter the number.
If you enter an external phone number, be sure to include the external line access digit
(usually a 9).
6.
Press SAVE to store the setting.
7.
Press SPEAKER to exit the menu.
To use the programmed User Forward key
1.
Press the User Forward key.
2.
If you are prompted for a password, enter your Voicemail password, and press #.
You will hear two beeps, the User Forward key red LED will flash (indicating that
Forward is enabled), and FWD is displayed.
Wave Phone User Guide
Forward Calls 3 33
Using Wave Phone Features
ANALOG PHONES
You can have your calls forwarded to an outside line (for example to a branch office or your home) or to another extension within the Wave phone system.
To forward your phone to an external phone
1.
Listen for dial tone and press *43.
2.
Enter the external line access code.
3.
Dial the external (destination) phone number, then #.
4.
Listen for two beeps.
5.
If prompted, enter the appropriate voicemail password, then *.
To forward your phone to another extension
1.
Listen for dial tone and press *43.
2.
Dial the destination extension.
3.
Listen for two beeps and hang up.
To cancel either external or internal forwarding
1.
Listen for dial tone and press *44.
2.
Listen for two beeps and hang up.
Wave Phone User Guide
Headset 3 34
Using Wave Phone Features
Headset
Using a Headset [ALL]
Follow the procedure below when making and receiving calls using a headset.
SIP PHONES
1.
Ensure that you have selected a headset audio mode by accessing the Options list
(under Option 7.Headset Settings ).
2.
Plug the headset into the jack.
3.
Press ( incoming call.
on models 9112i and 9133i) to obtain a dial tone or to answer an
Depending upon the audio mode selected from the options menu, a dial tone or an incoming call will be received on either the headset or the handsfree speakerphone.
Hint:
See pages 4-2 through 4-7 for information about phone models and their
associated keys/buttons. Also see “Using the Speaker Feature [S] / [D]” on page 3-50.
4.
Press End Call.
Note: For models 480i/480iCT, press Goodbye ( the call.
or use the “Drop” softkey to end
DIGITAL & ANALOG PHONES
When using a headset on digital or analog phones, you can adjust the volume by using the
Volume buttons on the front of the phone. In addition to begin or end calls, you will need to use the Speaker buttons with the headset plugged into the jack.
Wave Phone User Guide
Hold 3 35
Using Wave Phone Features
Hold
You can place a call on hold to keep the other party connected while you hang up the handset or use other phone features.
Placing a Call on Hold [ALL]
SIP PHONES
To place a call on hold
Press Hold (
480i/480iCT.
on models 9112i and 9133i, or the key labeled Hold onModels
The LED flashes next to the line key with a call on hold.
You can hang up the handset or use other phone features.
If you leave the call on hold for too long, your phone rings back to remind you.
Note: The Flash key can be used to place calls on temporary hold.
To reconnect to a call on hold
Press the key corresponding to the line at which the call was placed on hold.
Using the Reconnect Soft Key (Model 480i/480iCT only)
Use this soft key to reconnect to a call that is on hold or parked.
Using the Toggle Soft Key (Model 480i/480iCT only)
Use this soft key when it appears on the display to switch between two calls in progress by pressing the appropriate line appearance keys alternately.
Wave Phone User Guide
Hold 3 36
Using Wave Phone Features
DIGITAL PHONES
To place a call on hold
Press HOLD.
When a call is on hold, the red LED flashes next to the corresponding line or call appearance key.
You can hang up the handset or use other phone features.
If you leave the call on hold for longer than the system hold time (three minutes is the default), your phone rings back and HELD is displayed.
Note: The Flash key can be used to place calls on temporary hold. However, you cannot hang up the handset or you will be reconnected to the call on hold.
To reconnect to a call on hold
Press the line or call appearance key that corresponds to the call that was placed on hold.
OR
Press the TAP key to retrieve the most recently held call.
Hint:
If more than one call has been placed on hold, press TAP, then the HOLD key while not connected to a call will scroll through all calls on hold. When the desired call is shown on the display, press TAP to retrieve that one.
ANALOG PHONES
Place the current call on hold while you use other phone features.
To place a call on hold
With a party on the line:
1.
Press FLASH, then #, then *64.
2.
Listen for two beeps.
3.
Hang up.
Reconnect to a call on hold
1.
Listen for dial tone.
2.
Press *65, then #.
Wave Phone User Guide
Intercom Button 3 37
Using Wave Phone Features
Intercom Button
Using the Intercom Button [S]
You can use this button to make calls from your phone to another extension within your phone system.
Note:
To see other call procedures, refer to “Making Calls” on page 2-10.
SIP PHONES (480I/480ICT ONLY)
To make an intercom call
1.
Press Intercom (
2.
Dial the extension.
To end the call:
3.
Press Intercom (
).
), Goodbye, or the Drop softkey.
Joining a Call
When a line appearance on your phone is in use by another party, the LED next to the corresponding key indicates whether you can join that call.
•
•
A Red LED indicates that Break-in is blocked.
A flashing green LED indicates that Break-in is allowed.
Using the Call Break-in Feature [D]
DIGITAL PHONES
Note: Some outside lines can carry more than one call at one time. Break-in permission is not allowed on those outside lines.
To join a call
Press the line key corresponding with the call if the green LED is flashing.
Wave Phone User Guide
Message Waiting 3 38
Using Wave Phone Features
Message Waiting
If you have a Message Waiting key, the corresponding LED flashes when there are new
Voicemail messages. If there are new Voicemail messages, you will hear a stutter tone when you select your primary line key. In addition, the number of messages waiting will appear next to the Message Waiting icon ( ) on the display.
Retrieving Voicemail Messages [S]
SIP PHONES
To retrieve Voicemail
1.
Press Voicemail.
If you do not have a programmed Voicemail key, dial extension 550.
Note: Extension 550 is the default voicemail number for your system. Contact your system administrator for additional information.
2.
Follow the Voicemail prompts.
Refer to “Voicemail Management” on page 2-14 for more information about using
Vertical Wave Voicemail.
Wave Phone User Guide
Multiple Call Handling 3 39
Using Wave Phone Features
Multiple Call Handling
Using Call Appearance Keys with Line Keys [D]
To handle multiple calls on the same line, your system administrator can program Call
Appearance keys to work in conjunction with the Line key.
•
•
•
DIGITAL PHONES
Using call appearance keys with line keys will increase the number of calls allowed to ring into the line since calls will be allowed to ring if they can be shown on either the
Line key or a Call Appearance key.
If you have one or more call connected or on hold, you are allowed to place another call by pressing an available Line or Call Appearance key. You can select one of the multiple calls by pressing the corresponding key, thereby placing the other calls will be placed on hold. If there is not an available Line or Call Appearance button (or Call Waiting button if
Call Waiting is enabled) then calls will immediately forward or will return a busy signal if the call cannot be forwarded.
Call Appearance keys can also be programmed to correspond to a secondary Line
Appearance key (see “Using a SIP Phone” on page 5-10). If a line is shared with another
user, and that user has the line engaged, the corresponding LED(s) on your phone will reflect the calls that user is handling. Conversely, if you are using the shared line, then the user with whom you share lines will see the corresponding LED(s) lit.
Note: The number of Call Appearance keys for the lines on both phones need to be equal or not all calls will be reflected.
Your system administrator can also increase the number of calls allowed to ring your phone by increasing the number of Call Waiting calls allowed. However, without an available Line or Call
Appearance key programmed to show the call, the calls will be more difficult to manage from the phone.
Increasing the number of Call Waiting calls allowed to be greater than 1 is not recommended unless you are using the Vertical Wave ViewPoint application to manage the calls.
Wave Phone User Guide
Mute 3 40
Using Wave Phone Features
Mute
This feature allows you to prevent the caller at the distant end to hear anything through your microphone or handset during a call.
Note: If the Mute is enabled (on)via the speaker, it will be disabled (off) if you lift the handset
Muting a Call [S] / [D]
SIP & DIGITAL PHONES
To mute a call
While on a call:
Press MUTE ( ) to mute the microphone or handset.
The MUTE LED is solid red. You can hear the other party, but the other party cannot hear you.
If you are on a hands-free call, the SPEAKER LED is solid red.
To speak to your caller
Press MUTE ( ) again.
The MUTE LED will be cleared.
Night Answer
By using the Night Answer feature, you can manually place an Vertical Wave system into a mode where all inbound calls to the Vertical Wave system are redirected to a predetermined destination. Your system administrator can configure any on- or off-premise phone number as the destination.
Setting Night Answer [ALL]
SIP & ANALOG PHONES
To turn on the Night Answer Service
Press *85.
To turn off the Night Answer Service
Press *86.
Wave Phone User Guide
Page 3 41
Using Wave Phone Features
DIGITAL PHONES
To turn on the Night Answer Service
Press Night Answer.
If you do not have a programmed Night Answer key, dial *85.
When the Night Answer Service is active, the Night Service LED flashes red.
To turn off the Night Answer Service
Press Night Answer.
If you do not have a programmed Night Answer key, dial *86.
Page
The Page feature can operate in one of two ways: the Page key gives you access to the public address system and all the phone speakers on your system, or pages only a specific zone (group) of phones.
Paging the Entire System [ALL]
Hint: Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service.
SIP PHONES
To page all phones with speakers
1.
Press Intercom ( ).
If you do not have an Intercom key as shown above, dial *11.
2.
Make an announcement.
3.
Hang up or press End Call when you are finished making your announcement.
for models 480i/480iCT, press Goodbye ( or use the "Drop” softkey.
Note: When receiving a page on the phone speaker, you can press
End Call or press Goodbye ( the paging service.
on models 480i/480iCT to disconnect the phone from
Wave Phone User Guide
Page 3 42
Using Wave Phone Features
DIGITAL PHONES
To page all phones with speakers
1.
Press System Page.
If you do not have a programmed System Page key, dial *11.
2.
Make the announcement.
3.
Hang up when you are finished making your announcement.
You will remain connected to the public address system until you hang up.
ANALOG PHONES
To page all phones with speakers
1.
Press *11 and begin speaking.
If you do not have a programmed System Page key, dial *11.
2.
Make the announcement.
3.
Hang up to end the page.
You will remain connected to the public address system until you hang up.
Paging a Specific Group/Zone [S]
SIP PHONES
To page a specific group/zone
1.
Press Intercom ( ).
If you do not have an Intercom key as shown above, dial *12 and the group number.
2.
Make an announcement.
3.
Hang up or press End Call when finished making your announcement.
For Models 480i/480iCT, press Goodbye ( the call.
) or use the “Drop” softkey to cancel/end
Note: When receiving a page on the phone speaker, you can press
End Call or press Goodbye ( the paging service.
onmodels 480i/480iCT to disconnect the phone from
Wave Phone User Guide
Page 3 43
Using Wave Phone Features
Page a Specific Group/ Zone [D] / [A]
DIGITAL PHONES
To page a specific group/zone
1.
Press Zone Page.
If you do not have a programmed Zone Page key, dial *12 and the zone number.
2.
Make the announcement.
3.
Hang up when you are finished making your announcement.
You will remain connected to the public address system until you hang up.
Note: Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service.
ANALOG PHONES
To page a specific group/zone
1.
Press Page (Zone).
- OR - *12, then the zone number.
2.
Begin speaking.
3.
Hang up to end the page.
Wave Phone User Guide
Password Protection 3 44
Using Wave Phone Features
Password Protection
You can configure your phone so that it requires a password before allowing user programming such as editing the Autodial buttons, programming feature keys, and changing the voicemail display. Contact your Wave system administrator for information about password protection settings.
Using Password Protection [D]
DIGITAL PHONES
To activate/deactivate password protection
From an idle phone:
1.
Press MENU softkey on the display.
2.
Press NEXT until PPROT appears, then press the corresponding key.
3.
Enter the appropriate password, then press # or Done .
4.
Select On to require a password before allowing user programming.
OR
Select Off if you don’t want a password required.
Wave Phone User Guide
Privacy 3 45
Using Wave Phone Features
Privacy
The privacy feature is used to mark a call as private which means that shared line appearances will be prevented from breaking into the call.
Additionally, a held private call can not be retrieved by a shared line appearance. Privacy is generated from any privacy enabled party to all parties in a call.
Transferring or parking a private call removes privacy from the call.
Using the Privacy Feature [D]
DIGITAL PHONES
To make a call private
While ringback is heard or during a call:
Press Privacy.
If you don’t have a programmed Privacy key, press Flash, then *21.
If a call is in privacy, all parties in the call will have the LED on any configured Privacy key illuminated red.
To turn privacy off
Press the illuminated Privacy key.
If you don’t have a Privacy key, press Flash, then *21.
Redial
Redial will place a call to the last phone number you dialed from the phone. Even if you dialed digits while connected to a call, the system will only keep track of the phone number you dialed.
Using Redial [S] / [D]
SIP PHONES
Note:
You can add Redial numbers to your Directory. See “Saving Numbers & Names to the
Directory” on page 3-27 for details.
To redial a number
Press Redial ( ).
Hint:
To display the last number dialed, press Program, and press Redial. Press End Call to clear the display.
For Models 480i/480iCT, press Goodbye ( or use the “Drop” softkey.
Wave Phone User Guide
Release 3 46
Using Wave Phone Features
DIGITAL PHONES
To redial a number
Press Redial or #.
Hint:
To display the last number dialed, from an idle phone press
MENU
then Redial or #. Press SPEAKER to return the phone to idle.
Note: You can also use Saved Number Redial to save a number you have just dialed or to which you are connected (see “Saved Number Redial” below).
Release
The Release key disconnects an active call, clears the display, mutes the speaker during a page, and cancels transfers, conference calls, and the Program feature.
Using the Release Key [D]
DIGITAL PHONES
To use the Release feature key
Press RELEASE.
Wave Phone User Guide
Saved Number Redial 3 47
Using Wave Phone Features
Saved Number Redial
This feature allows a user to save a number he has just dialed or is connected to on a key so it can be easily re-dialed. Saved Number Redial requires a programmed Save/Repeat key on your phone. Contact your system administrator for more information.
Using Saved Number Redial [D]
DIGITAL PHONES
S
AVING A
N
UMBER
While hearing ringback or while connected on a call, press Save/Repeat.
If the number to be saved is from an outgoing call, the number will be saved as dialed. If the number to be saved is from an incoming call (and provided caller id for the call is available), the Call Return access code will be added to the beginning of the before saving so that it can then be dialed.
R
EDIALING A
S
AVED
N
UMBER
To redial a saved number
From an idle phone:
Press Save/Repeat.
The most recently stored number will be dialed.
Wave Phone User Guide
Shift 3 48
Using Wave Phone Features
S
TORING THE
S
AVED
N
UMBER AS AN
A
UTO
D
IAL
The Save/Repeat key is intended to be a quick method to temporarily store a number. Only the number is stored; the user is not prompted to enter a name and the value stored is not password protected.
For numbers that will be used often by the user, programming an AutoDial key is recommended
To program a saved number on an AutoDial key
From an idle phone:
1.
Press MENU softkey on the display.
2.
Press NEXT until EDIT appears, then press the corresponding key.
3.
Follow the prompts: enter the location and the name to be assigned to the key.
When Number? appears on the screen:
4.
Press the Save/Repeat key .
The number stored at that key will be copied into the AutoDial key.
Shift
The SHIFT key will allow the user to access a second level of feature keys. When the shift key is pressed, the phone will enter into the shift mode, allowing the user to use the 12 or 24 programmable keys as auto dial keys.
If no keys are pressed, the phone will automatically exit the shift mode after 5 seconds.
Using the Shift Feature [D]
DIGITAL PHONES
To use the Shift feature keys
1.
Press SHIFT.
2.
Press a feature key.
Wave Phone User Guide
Silent Monitor 3 49
Using Wave Phone Features
Silent Monitor
Silent Monitor allows a supervisor to monitor an agent call with either the agent or the caller knowing that the call is being monitored. The supervisor hears both sides of the call but cannot speak to either the agent or the caller. This feature requires that the supervisor’s phone have a
(programmed) Silent Monitor key and that the extension to be monitored has Silent Monitoring enabled.
Warning: Most states have laws requiring businesses to inform both their employees and their customers that calls may be monitored.
This feature requires a license key, which will be issued at no charge upon request to your
Vertical Communications reseller.
Using Silent Monitor (Supervisors Only) [D]
DIGITAL PHONES
To use Silent Monitor
1.
Press Silent Monitor.
2.
Enter the extension to be monitored.
If the extension you enter does not have Silent Monitoring enabled, Feature Unavail appears on the phone display.
When a silent monitoring session is in progress, the information on the supervisor’s phone display is the same as that of extension being monitored, with the added designation MON in the upper right.
If the agent being monitored places a call on hard hold, the monitoring session will be terminated.
When you are finished monitoring a call:
3.
Hang up to end the session.
Wave Phone User Guide
Speaker 3 50
Using Wave Phone Features
Speaker
The SPEAKER key lets you switch between using the handset and using hands-free mode during a call. It also will terminate a call while in hands free mode.
Using the Speaker Feature [S] / [D]
SIP PHONES
To toggle between the speaker and your handset during a call
Press ( on models 9112i and 9133i).
Note: If you have a headset plugged into the phone, this action will then only toggle between the headset and the handset. The speaker will not be available until you unplug the headset. Also
DIGITAL PHONES
To switch from the handset to hands-free mode during a call
Press SPEAKER and hang up the handset.
To switch from hands-free mode to the handset during a call
Pick up the handset.
Wave Phone User Guide
Speed Dial 3 51
Using Wave Phone Features
Speed Dial
Speed Dials can be programmed to dial directly to another person’s line or extension, or set up to quickly access features such as Call return (*69), or Voicemail.
You can configure your speed dial number by saving a listing from your Directory list to a programmable key through your phone. Your system administrator can also program these keys through the configuration files (these numbers are set up as System Speed Dial).
Using Speed Dial [S]
SIP PHONES
S
AVING A
S
PEED
D
IAL
N
UMBER
Note: Saving a new number to the key through the Callers List ( ),
Redial ( ) or Directory buttons on your phone, overwrites the previous entry.
To save an entry from your Directory lists
1.
Press Directory.
2.
Scroll through the selected list to find the name and number that you wish to save to your speed dial.
3.
Press the programmable key to which you want to assign the speed dial number.
If the name is displayed with the number, both are saved to the speed dial.
4.
Press Save to finish.
Hint:
It’s a good idea to label the newly programmed key so that you know what speed dial number is assigned to what key.
D
IALING A
S
PEED
D
IAL
N
UMBER
To use a programmed speed dial number
1.
Pick up the handset or press ( on models 9112i and 9133i).
2.
Press the programmable key assigned to the speed dial number you want to dial.
Wave Phone User Guide
Speed Dial 3 52
Using Wave Phone Features
Using System Speed Dial [D] / [A]
Depending on the feature key’s programming, System Speed Dial may work in one of three ways:
System Speed Dial -- the System Dial key programming does not contain an index, and the
Preview option is not selected
System Speed Dial with a programmed number -- the System Dial key is programmed with a default index to use.
System Speed Dial with dialing preview -- the System Dial key is programmed with the
Preview option selected. If a default index is programmed, the browsing of the list will begin at that number. If not, it will begin at the last index viewed.
DIGITAL PHONES
To use Regular System Speed Dial
1.
Press System Dial.
2.
Enter the speed dial index number (from 001 to 999).
The number is dialed as soon as you enter the last digit.
To use System Speed Dial with a Programmed Number
Press System Dial.
The programmed number will be dialed.
To use System Speed Dial with Dialing Preview
1.
Press System Dial.
2.
Use the VOLUME keys on your phone to browse the list.
If a 3-digit index number is entered, the corresponding system speed dial number will be displayed.
3.
Press System Dial again to dial the displayed number.
ANALOG PHONES
Dial frequently used phone numbers using a predefined three-digit code.
Note: Ask your system administrator for the list of available defined speed dial numbers.
To use a Speed Dial number
1.
Listen for dial tone.
2.
Press *89.
3.
Dial assigned speed dial number.
Wave Phone User Guide
Swap Key 3 53
Using Wave Phone Features
Swap Key
Using the Swap Key [S]
SIP PHONES (MODEL 9112I ONLY)
The Swap key is a programmable key that allows you to toggle back and forth between an active
call and a call waiting (see “Call Waiting” on page 3-13).
Transfer
Transfer places a call on hold while you dial the destination extension number. Your system administrator configures the Transfer keys as blind or supervised transfer keys.
Making a Blind Transfer [ALL]
A blind transfer allows you complete a transfer without announcing the party to the destination extension.
SIP PHONES
To make a blind transfer
While on a call:
1.
Press Transfer ( ) to place the active call on hold.
2.
Listen for dial tone.
3.
Enter the destination extension number.
4.
Press Transfer ( ) again or hang up.
The party is transferred to the destination extension.
Hint:
For models 480i/480iCT and 9133i, you can also use the L2 button to make this transfer. See the Hint under Supervised Transfer for details.
DIGITAL PHONES
To make a blind transfer
While on a call:
1.
Press TRNS/CONF to place the caller on hold.
2.
Listen for dial tone, then enter the destination extension number.
3.
Hang up to complete the transfer.
The party is transferred to the destination extension.
Wave Phone User Guide
Transfer 3 54
Using Wave Phone Features
ANALOG PHONES
To make a blind transfer
While on a call:
1.
Press Flash, then .
Hint:
Dial the destination extension.You can also use this alternate step: While on a call, press Flash then 1, then listen for the prompt to assist you with making the transfer.
2.
Dial the destination extension.
Hang up to complete the transfer.
Making a Supervised Transfer [ALL]
A supervised transfer lets you announce a call before completing the transfer.
SIP PHONES
To make a supervised transfer
While on a call:
1.
Press Transfer ( ) to place the caller on hold.
2.
Listen for dial tone, then enter the destination extension number.
When the destination party answers:
3.
Announce the call.
4.
Press Transfer ( ) to complete the transfer.
To cancel the transfer
Press End Call to reconnect to the calling party.
Hint:
For Models 480i/480iCT, press Goodbye (
“Drop” softkey.
or use the
Hint:
Models 480i/480iCT and 9133i can use the L2 button to make this transfer.
Note: A Transfer can become a Conference by pressing Conference ( second party answers.
) after the
Wave Phone User Guide
Transfer 3 55
Using Wave Phone Features
DIGITAL PHONES
To make a supervised transfer
While on a call:
1.
PressTRNS/CONF or Flash, to place caller on hold.
2.
Listen for dial tone, then enter the destination extension number.
When the destination party answers:
3.
Announce the call.
4.
Hang up to complete the transfer.
To cancel the transfer
Press TAP to reconnect to the caller on hold.
ANALOG PHONES
To make a supervised transfer
While on a call:
1.
Press Flash, then .
Hint:
Dial the destination extension.You can also use this alternate step: While on a call, press Flash then 1, then listen for the prompt to assist you with making the transfer.
2.
Dial the destination extension.
When the destination party answers:
3.
Announce the call.
4.
Hang up to complete the transfer.
If voicemail answers:
Hang up to transfer the call to Voicemail.
OR
Press Flash, then *4 to reconnect to the caller.
Wave Phone User Guide
Transfer 3 56
Using Wave Phone Features
Transferring Calls to Voicemail [D] / [A]
If you are using a Wave Digital or Analog phone, you can transfer calls directly into voicemail without ringing the destination extension.
Note: This feature requires a specially programmed feature key. Contact your system administrator to find out if this feature is available on your Wave Digital phone.
DIGITAL PHONES
To transfer calls to voicemail
While on a call:
1.
Press Transfer VM to place the active call on hold.
2.
Enter the destination extension number.
3.
Hang up to complete the transfer.
The party is transferred directly to the destination extension’s voicemailbox.
ANALOG PHONES
To transfer a call to voicemail
While on a call:
1.
Press *83.
Hint:
You can also press
Flash
, then press 2.
2.
Dial the destination extension.
3.
Enter the voicemail hunt group.
Contact your phone system administrator for a list of hunt groups.
4.
Hang up to complete the transfer.
Wave Phone User Guide
User Programmable Keys 3 57
Using Wave Phone Features
User Programmable Keys
The following features are user programmable (keys): Autodial, Call Return, Camp-On, Do Not
Disturb, DSS/BLF, Extension Pickup, Group Pickup, System Speed, Unassigned, User Forward, and Voicecall. In addition to choosing which feature is associated with an assigned key, the user can also specify select values for the keys.
Note: Some phones may have a programmed key (usually named “Program”) available for performing these programming tasks. Contact your Wave system administrator for more information about whether or not a “Program” key exists on your phone.
Using Programmable Keys [D]
DIGITAL PHONES
P
ROGRAMMING A
F
EATURE
K
EY
Note: Not all feature keys are user programmable, thus you cannot edit a key that is not in the above list. Display the feature information as described above to determine which keys are available for programming.
From an idle phone:
1.
Decide which key you want to program.
2.
Press MENU softkey on the display.
3.
Press NEXT until PROG appears, then press the corresponding key.
4.
Press NEXT until the desired feature is displayed, then press the corresponding key.
5.
Press the key you wish to program.
If additional options are available (such as an extension for User Forward or Blind
Transfer for DSS/BLF) you will be prompted at this point to enter the information.
6.
Press SPEAKER to clear the display.
To clear a feature key
Follow the above steps, and program the key as “Unassigned”.
Wave Phone User Guide
Visual Voicemail 3 58
Using Wave Phone Features
U
SING THE
Q
UERY
F
EATURE
A query of a feature key will display what feature has been programmed onto the key.
To display feature information
From an idle phone:
1.
Press MENU softkey on the display.
2.
Press a feature key.
The feature key information is shown on the display including the feature name, key number, and extension number, target number, or programmed number if applicable.
3.
Press SPEAKER to clear the display.
Visual Voicemail
The Visual Voicemail feature allows the phone to display applicable prompts and soft key options while the phone is connected to voicemail.
Example: When listening to a new voicemail message, the display will offer the choices “Replay Save
Del” (replay the message, save the message, delete the message), so that the user can select one of these options without having to wait to hear the prompt.
Using Visual Mail [D]
DIGITAL PHONES
U
SING
V
ISUAL
V
OICEMAIL AND
S
ETTING
O
PTIONS
To use Visual Voicemail
While the phone is connected to voicemail:
1.
Read the prompts on the display.
2.
Press the corresponding soft key of the feature you want to access.
Wave Phone User Guide
Visual Voicemail 3 59
Using Wave Phone Features
To increase the number of visual options offered
When using Visual Voicemail, there are basic options you have available ( Replay and
Save ). However, you can increase these options by enabling the Verbose Prompt Mode.
Once this feature has been enabled, you can press the More softkey to view additional options for listening to voicemail.
Example: In addition to the typical options of Replay, Save, More, once you enable this option, you can press More to see additional options such as Delete and Skip. If you press More again, you’ll see Rew and FFwd. Press More a third time and you will be returned to the original options of Replay, Save, More.
From an idle phone:
1.
Press MENU softkey on the display.
2.
Press NEXT until VPRMT appears, then press the corresponding key.
3.
Press On to select the Verbose Prompt mode.
V
OICEMAIL
M
ESSAGE
N
UMBER
D
ISPLAY
When the phone is idle its display will either show VMAIL (if there are no new Voicemail messages in the phone’s mailbox), or # Msg (where # equals the number of new messages in the mailbox).
To retrieve messages
When either VMAIL or # Msg is on the display:
Press the leftmost softkey to initiate a call to Voicemail to retrieve the messages.
To deactivate/activate Voicemail Message Number Display
From an idle phone:
1.
Press the MENU softkey on the display.
2.
Press NEXT until VDISP appears, then press the corresponding key.
Note: If a password is requested at this point, enter the phone’s password. Contact your
Wave system administrator for information about passwords.
3.
Press On to have VMAIL (or # Msg , where # equals the number of new messages in the mailbox) displayed.
OR
Press Off to have the extension number of the phone displayed.
Wave Phone User Guide
Voicecall 3 60
Using Wave Phone Features
Voicecall
Voicecall is a page directed to a specific digital phone extension that allows the receiving party to reply.
Using the Voicecall Feature [D]
DIGITAL PHONES
To use Voicecall
1.
Press Voicecall.
If you do not have a programmed Voicecall key, dial *82.
Listen for dial tone.
2.
Dial an extension.
The other party hears a tone on the phone speaker.
3.
Begin speaking.
To receive a Voicecall
If your phone is two-way, your speaker is automatically enabled during a voice call, and you can speak to the other party through the speaker without pressing any keys.
If your phone is configured for one-way communication, the SPEAKER red LED flashes during a voice call, and you can lift the handset or press the SPEAKER key to speak to the calling party.
Wave Phone User Guide
Chapter 4
About Wave SIP Phones
This chapter illustrates and describes the specific features of the different Vertical Wave SIP phones.
Wave SIP Phone Models
The following pages show the details of each SIP phone model:
Vertical 9133i SIP Phone
The 9133i SIP phone includes:
• 7 unassigned programmable key buttons with status lights
• Programmable key support for up to 6 additional lines (set up by your system administrator)
• 7 fixed/hard feature keys to manage phone features and settings: Handsfree/Headset, Hold, End Call, Redial,
Transfer, Callers List,and Conference
• 6 programmed buttons: Options, Directory, Save, Delete, Flash, and Mute
• 3 line appearance buttons (L1 - L3)
• 4 navigation buttons for scrolling through and selecting items from the display
Vertical 9112i SIP Phone
The 9112i SIP phone includes:
• 1 unassigned programmable button
• 7 fixed/hard feature keys to manage phone features and settings: Handsfree/Headset, Hold, End Call, Redial,
Transfer, Caller Lists,and Conference
• 7 programmed buttons: Options, Directory, Save, Delete, Swap, Flash, and
Mute
• 4 navigation buttons for scrolling through and selecting items from the display
Vertical 480i/480iCT SIP Phone
The 480i/480iCT SIP phone includes:
• 2x16 character display screen
• 11 fixed feature keys to manage phone features and settings: Hold, Redial,
Goodbye, Options, Intercom ( ),
Services, Transfer, Conference, Volume
Down/Up, Headset/Handsfree, Flash, and Mute
• 6 soft key buttons (3 on each side of the display)
• Speaker and microphone for hands-free operation
Wave Phone User Guide
Wave SIP Phone Models 4 2
About Wave SIP Phones
SIP Phone 9133i
2 - Handset
4 - Scroll &
3 - Hold
Select
6 - End Call
5 - Display
7 - Programmable
Keys
1 - Speaker/
Microphone
8 - Options
9 - Directory
10 - Save
11 - Delete
12 - Flash
12 - Callers List
13 - Conference
14 - Transfer
15 - Redial
19 - Volume
18 - Line
Appearance
Keys
16 - Mute
17 - Hands-free/Headset
Vertical 9133i SIP Phone
Wave Phone User Guide
Wave SIP Phone Models 4 3
About Wave SIP Phones
Feature Keys & Functions
Feature Used to …
1 Speaker/Microphone
2 Handset switch between using the handset and using hands-free mode during a answer or place an internal or external call.
3 Hold Button place a call on hold and keep the party connected while you hang up the
4 Scroll and Select Buttons scroll through menu options and select items shown on the display.
provide information about what is happening on your phone.
5 Display
6 End Call disconnect from the current call.
by the System Administrator to program special phone functions.
7 Programmable Keys
8 Options
9 Directory
10 Save access a list of configurable options (for example, special phone access and dial names and numbers for speed dialing.
store settings made for the Options, Directory, and Callers List
11 Delete
12 Flash
13 Callers List
14 Conference
15 Transfer button
16 Redial
17 Mute
18 Hands-free/Headset erase information stored in the Directory or Callers List.
access various functions, and work with feature codes.
place a call to a number stored in your phone log of previous incoming set up a call between multiple parties, both internal and external.
place a call on hold while you dial the destination extension number.
place a call to the last phone number you dialed from your phone.
prevent other party from hearing another conversation.
speak to/hear a caller when using a headset instead of
19 Line Appearance Keys make and receive external calls without entering an external access
20 Volume Button adjust the loudness of the speaker or the handset.
Wave Phone User Guide
Wave SIP Phone Models 4 4
About Wave SIP Phones
SIP Phone 9112i
2 - Handset
3 - Hold
4 - Scroll &
Select
5 - Display
7 - Callers List
6 - End Call
8 - Conference
1 - Speaker/
Microphone
20 - Volume
9 - Options
10 - Directory
11 - Save
12 - Delete
13 - Swap
14 - Flash
15 - Transfer
16 - Redial
18 - Mute
19 - Handsfree/
Headset
Vertical 9112i SIP Phone
Wave Phone User Guide
Wave SIP Phone Models 4 5
About Wave SIP Phones
Feature Keys & Functions
Feature
1 Speaker/Microphone
2 Handset
3 Hold Button
4 Scroll and Select Buttons
5 Display
6 End Call
7 Callers List
8 Conference
9 Options
10 Directory
11 Save
12 Delete
13 Swap
14 Flash
15 Transfer button
16 Redial Button
17 Programmable Button
18 Mute
19 Hands-free/Headset
20 Volume Button
Used to … switch between using the handset and using hands-free mode answer or place an internal or external call.
place a call on hold and keep the party connected while you hang scroll through menu options and select items shown on the display.
provide information about what is happening on your phone.
disconnect from the current call.
place a call to a number stored in your phone log of previous set up a call between multiple parties, both internal and external.
access a list of configurable options (for example, special phone access and dial names and numbers for speed dialing.
store settings made for the Options, Directory, and Callers List erase information stored in the Directory or Callers List.
toggle between an active call and a call waiting.
access various functions, and work with feature codes.
place a call on hold while you dial the destination extension place a call to the last phone number you dialed from your phone.
by the System Administrator to program special phone function.
prevent other party from hearing another conversation.
speak to/hear a caller when using a headset instead of adjust the loudness of the speaker or the handset.
Wave Phone User Guide
Wave SIP Phone Models 4 6
About Wave SIP Phones
SIP Phone 480i/480iCT
2 - Handset
3 Hold, 4 Redial,
& 5 Goodbye
6 Options 7 - Display
8 - Soft Keys
1 - Speaker/
Microphone
17 -
Volume 14 - Transfer
15 - Mute
16 - Handsfree/Headset
9 - Scroll &
Select
10 - Intercom
‘11 - Services
12 - Four Line
Appearance Keys
13 - Conference
Vertical 480i/480iCT SIP Phone
Wave Phone User Guide
Wave SIP Phone Models 4 7
About Wave SIP Phones
Feature Keys & Functions
Feature Used to …
1 Speaker/Microphone
2 Handset
3 Hold Button
4 Redial Button switch between using the handset and using hands-free mode answer or place an internal or external call.
place a call on hold and keep the party connected while you hang place a call to the last phone number you dialed from your phone.
5 Goodbye Key
6 Options disconnect the current call.
access a list of configurable options (for example, special phone
7 Display provide
8 Soft Keys to access specific features set up by your system administrator such scroll through menu options and select items shown on the display.
9 Scroll and Select Buttons
10 Intercom make calls from your phone to another extension within your phone
.
11 Services
12 Line Appearance Keys
13 Conference
14 Transfer button make and receive external calls without entering an external access set up a call between multiple parties, both internal and external.
place a call on hold while you dial the destination extension
15 Mute
16 Hands-free/Headset
17 Volume Button prevent other party from hearing another conversation.
speak to/hear a caller when using a headset instead of holding the adjust the loudness of the speaker or the handset.
Wave Phone User Guide
Using a SIP Phone 4 8
About Wave SIP Phones
Using a SIP Phone
This section describes how to use the physical features on your Vertical SIP phone, including:
•
•
•
•
•
Hard Keys
Navigation Arrow Keys
Soft Keys
Line Keys
Display Information
Hard Keys
The hard keys on your phone are dedicated to specific call handling features. See the
Introduction section of this guide for a picture and details of your phone.
Navigation Arrow Keys (Scroll and Select)
The navigation keys are located below the display, and are used to scroll through display lists and to select options.
Scroll UP
SELECT SELECT
Scroll DOWN
Softkeys
Soft keys are the programmable keys that appear to the left and right of the display. For example, your system administrator can use these keys to set up speed dial numbers, your Do Not Disturb function, or for quick access to features such as Call Return.
Line Keys
All Vertical SIP phones support a primary line, which corresponds to your primary extension number. Your extension number appears on your phone’s display.
Depending on the model, your phone may have additional line appearance keys. See pages 4-2
Wave Phone User Guide
Using a SIP Phone 4 9
About Wave SIP Phones
Line Status Lights
Model 480i/480iCT or 9133i - An LED next to the line appearance key indicates the status of that line.
If the line status light is:
Off
The line status is:
Idle (no call activity)
Flashing quickly
Solid
Flashing slowly
Call is ringing
Call is connected
Call is on hold
Model 480i/480iCT - An icon in the display next to a line appearance soft key indicates the status of that line.
Icon: If the icon is: The line status is:
Solid
Flashing
Solid
Flashing
Idle (no call activity)
Call is ringing
Call is connected
Call is on hold
Model 9112i - The status light for the single line is located at the top right corner of the phone:
If the line status light is:
Off
The line status is:
Idle (no call activity)
Flashing quickly
Flashing slowly
Call is ringing
New voice message
Wave Phone User Guide
Using a SIP Phone 4 10
About Wave SIP Phones
Display Information
The Vertical SIP phones include a back-lit display that provide information about what is happening on your phone. During normal operation, you will see the following information in the display:
•
•
Idle - When your phone is idle, the display shows your name, the date and time, and your extension. The 480i/480iCT display also includes soft key options that you select by pressing the corresponding soft key buttons on either side of the display.
Dialing - While you are dialing, line one of the display shows your extension number and line two displays the digits as they are dialed.
• Active call - During an active call, line one displays the other party’s name or the trunk group your call is using, and line two lists the other party’s phone number.
The display does not show caller ID information on an inbound call if that information is blocked by the other party, or if your phone service provider does not send caller ID. The display shows “Private” or inbound trunk group information instead. A call timer indicates the length of time your call has been connected.
In certain circumstances, you may see other information in the display:
•
•
•
Vertical splash screen - Appears when you first plug in your phone, and each time you restart it.
‘Updating Config’ or ‘New Firmware’ - Appears whenever your phone is being automatically updated. Typically, updates are scheduled to occur during non-business hours, but if you see either of these messages, allow the update to complete (do not unplug your phone.)
‘No Service’ or ‘Network Disconnected’ - Contact your system administrator if you see this message on the display.
Note:
If your phone display is blank, see “Troubleshooting".
Wave Phone User Guide
Phone Settings 4 11
About Wave SIP Phones
Phone Settings
Setting Options
Pressing the Options button gives you a list of configurable options.
The first seven options allow you to customize your phone settings.
Setting Options 01 through 06
Press Options, then follow the prompts that appear on the
display (use the navigation keys as shown on page 4-8 to
scroll and make selections as appropriate.
Setting Option 7
For option 7, see “Advanced Volume Controls for the
Headset/Mic (Option 7)” on page 4-11.
Setting Options 08 through 10
Contact your system administrator for information.
01 Language
02 Time and Date
03 Set Ring Tone
04 Clear Msg. Wtg.
05 Contrast Level
06 Live Dialpad
07 Headset Settings
08 Network Settings
09 SIP Settings
10 Phone Status
Advanced Volume Controls for the Headset/Mic (Option 7)
There are three options for the headset microphone volume.
Note: By default, the volume for the headset microphone is set to medium.
To change the volume
1.
Press Options to access the options list.
2.
Scroll down the list of options.
3.
Select Headset Settings.
Note: You can also press 7 to directly access the Headset settings, then press the corresponding select button to select Headset Settings that appears on the display.
4.
Scroll down and select Headset/Mic Volume.
5.
Scroll down the list and select the appropriate volume.
6.
Select Save to store the settings and exit.
OR
If you do not want to save changes:
Press the left select key to return to the previous screen.
Wave Phone User Guide
Pairing and Unpairing the Cordless Handset and Base (480i CT Only) 4 12
About Wave SIP Phones
Pairing and Unpairing the Cordless Handset and Base (480i CT Only)
When using the 480iCT cordless handset, remember that the handset must be paired (registered) to its “base station”. Successful pairing will add the handset name to the handset list on the base and synchronize the handset list from the base to the newly paired handset. A total of 4 handsets can be paired to a single 480i CT base.
Note: When performing the handset pairing or unpairing, it is recommended that the handset be within three feet of the 480i CT base.
Pairing the Handset to the Base
On the 480i CT base
1.
Ensure the handset being paired is within close proximity (a maximum of three feet) to the base.
2.
Press Options to access the options list.
3.
Scroll down the list of options.
4.
Select Handset Pairing .
5.
Select Pair .
Note: If there are already four handsets paired to the base, you will not be able to select the Pair option.
On the 480i CT cordless handset
6.
Press .
7.
Select Hset pairing on the handset display.
Note: If the handset has already been paired, the softkey will be labelled as Remove instead of
Pair .
On the 480i CT base
8.
Select Done .
“ Attempting to pair...
” will appear on the base display during the process.
Wave Phone User Guide
Pairing and Unpairing the Cordless Handset and Base (480i CT Only) 4 13
About Wave SIP Phones
On the 480i CT cordless handset
9.
Press the softkey for Pair .
“ Attempting to pair...
” will appear on the handset display during the process.
Note: When pairing is successfully completed, “ Pairing successful ” will appear on both the base and handset displays.
If unsuccessful, “ Pairing failed ” will appear. If pairing is unsuccessful, repeat the steps above making sure base and handset are within three feet of each other.
Unpairing Handset from the Base
Unpairing of the handset can be done from either the cordless handset or the base.
Caution:
Unpairing of the handset will return it to factory default state. All data including the functions in the Feature key will be removed.
Note: If the handset being removed is out of range from the base, the unpairing is only performed locally to the device where the removal process was initiated. If the unpairing is only successful from the local device, the unpairing procedure will need to be completed from the other device. Therefore, it is recommended that the unpairing process be performed when there is a maximum of three feet between the handset and base.
1.
Ensure the handset being paired is within close proximity (a maximum of three feet) to the base.
2.
Press Options to access the options list.
3.
Scroll down the list of options.
4.
Select Handset Pairing .
5.
Select Remove .
Note: If the handset has not been paired to the base, you will not be able to select the
Remove option.
6.
Select Done .
“ Attempting to remove...
” will appear on the handset display during the process.
Note: When removal is successfully completed, “ Removal successful ” will appear on the base display.
If unsuccessful, “ Pairing failed ” will appear. If pairing is unsuccessful, repeat the steps above making sure base and handset are within three feet of each other.
Wave Phone User Guide
Outside Line Supported Features 4 14
About Wave SIP Phones
Unsuccessful Removal
If pairing is unsuccessful, repeat the steps 1 through 6 above (making sure the base and handset are within three feet of each other), then the steps below:
On the 480i CT cordless handset
1.
Press .
2.
Select Hset pairing on the handset display.
Note: If the handset has not been paired to the base, you will not be able to select the
Remove option.
3.
Select Remove .
“ Attempting to remove...
” will appear on the handset display during the process.
Note: When removal is successfully completed, “ Removal successful ” will appear on both the base and handset displays.
If unsuccessful, “ Pairing failed ” will appear. If pairing is unsuccessful, repeat the steps above making sure base and handset are within three feet of each other.
Outside Line Supported Features
Outside Line Keys
You may have one or more outside lines assigned to your phone. These lines allow you to make and receive external calls without entering an external access code.
On Idle Outside Lines
When an outside line is idle, the following features are supported on outside line keys:
•
•
•
Do Not Disturb
Flash (to restart dialing)
Goodbye ( also known as “End Call” on models 9112i and 9133i)
• Speaker/Mute
No other features are supported on idle outside line keys. Feature codes are ignored while dialing on an outside line.
Wave Phone User Guide
Outside Line Supported Features 4 15
About Wave SIP Phones
•
•
•
On connected calls
When you are connected to a call on an outside line, you can use the following phone keys:
Primary, secondary, and other outside line keys (press to toggle between calls)
Keypad digits, Auto Dial, Redial, Message Waiting (sends digits)
Transfer or Conference
•
•
•
•
•
Note: On Models 480i/480iCT, the following softkeys are available on the display during a call:
Toggle
Park
Reconnect
Flash
Drop
Wave Phone User Guide
SIP Phone Feature Codes
SIP Phone Feature Codes
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . *
Directed . . . . . . . . . . . Flash + *66 + ext.
Retrieval . . . . . . . . . . . . . . . . . . *65 + ext.
Self . . . . . . . . . . . . . . . . . . . Flash + *64
Retrieval . . . . . . . . . . . . . . . . . . *65 + ext.
System . . . . . . . . . . . . . . . . . Flash + *62
Retrieval . . . . . . . . . . . . . . . . . . *63 + slot
Call Pickup
In Group . . . . . . . . . . . . . . . . . . . . . . .*74
Specific Ext. . . . . . . . . . . . . . . . *75 + ext.
Call Return . . . . . . . . . . . . . . . . . . . . . *69
Call Waiting . . . . . . . . . . . . . . . . . . . Flash
Disable . . . . . . . . . . . . . . . . . . . . . . . . *70
Caller ID Blocking. . . . . . . . . . . . . . . . *67
Conference . . . . . . . . . . . . . . Flash + *71
Connect Party . . . . . . . . . . . . . . . . . . . *71
Reconnect to Conference . . . . . . . . . . *72
4 16
About Wave SIP Phones
Do Not Disturb . . . . . . . . . . . . . . . . . .*41
Cancel . . . . . . . . . . . . . . . . . . . . . . . . *42
Forward . . . . . . . . . . . . . . . . . .*43 + dest.
Cancel . . . . . . . . . . . . . . . . . . . . . . . . *44
Hold . . . . . . . . . . . . . . . . . . . . . . . . . Flash
Night Answer
Activate . . . . . . . . . . . . . . . . . . . . . . . *85
Deactivate . . . . . . . . . . . . . . . . . . . . . *86
Page
System . . . . . . . . . . . . . . . . . . . . . . . . *11
Group . . . . . . . . . . . . . .*12 + group num.
Sys Spd Dial . . . . . . . . . . . . . .*89 + code
Toggle . . . . . . . . . . . . . . . . . . . . . . . . .*73
Transfer . . . . . . . . . . . . . . . . . Flash + ext.
Note: After dialing feature codes, there is a 3-5 second delay until the feature is confirmed. You can expedite this by dialing the DIAL softkey at the end of the feature code entry.
Wave Phone User Guide
Chapter 5
About Wave Digital Phones
This chapter illustrates and describes the specific features of the different Vertical Wave Digital phones.
Wave Digital Phone Models
The following pages show the details of each Digital phone model.
Edge 100 - 24 button
This phone model includes:
• an adjustable 2x16 character display
• twenty-four programmable feature keys
• a headset jack
• a speaker and microphone for hands-free calling capability
Edge 100 - 12 button
This phone model includes:
• 2x16 character display
• twelve programmable feature keys
• a headset jack
• a speaker and microphone for hands-free calling capability
Impact SCS - 24 button
This phone model includes:
• and adjustable 2x16 character display
• twenty-four programmable feature keys
• a headset jack
• a speaker and microphone for hands-free calling capability
•
Impact SCS - 12 button
This phone model includes:
• 2x16 character display
• twelve programmable feature keys
• a headset jack
• a speaker and microphone for hands-free calling capability
Wave Phone User Guide
Wave Digital Phone Models 5 2
About Wave Digital Phones
Edge 100 - 24 button
1 - Headset (auxiliary) Jack
(located behind front panel)
2 - Handset 3 - Hands-free Speaker
(located under the handset)
4 - Display
5 - Soft Keys
(not programmable)
17 - Volume Up
16 - Volume Down
15 - Redial
6 - Twenty Four
Programmable
Buttons
7 - Message
8 - Shift
9 - Tap
10 - Transfer/Conference
13 - Hold
14 - Microphone Opening
(located under the front panel of the phone)
11 - Speaker
12 - Mute
Edge 100 - 24 button
Wave Phone User Guide
Wave Digital Phone Models 5 3
About Wave Digital Phones
Feature Keys & Functions
Feature Used to …
1 Headset (auxiliary) Jack
2 Handset
3 Hands-free Speaker
4 Display
5 Soft Keys
6 Programmable Buttons
7 Message Button
8 Shift Button speak to a caller when using a headset instead of holding the answer or place an internal or external call.
hear the other party during a call without using the handset or provide information about what is happening on your phone.
selections when choices are offered on the display.
by the System Administrator to program special phone functions.
access user voicemail.
access a second level for the programmable buttons.
9 Tap Button reconnect to a call on hold. Also, while dialing, pressing this key
10 Transfer/Conference Button initiate a transfer or a conference.
hear a caller when using the Hands-free speaker instead of holding 11 Speaker
12 Mute Button prevent the other party on your call from hearing anything from place a call on hold and keep the party connected while you hang up 13 Hold Button
14 Microphone
15 Redial Button
16 Volume Down Button
17 Volume Up Button speak to a caller when using the Hands-free speaker instead of place a call to the last phone number you dialed from your phone.
decrease the loudness of the speaker or handset while on a call, or increase the loudness of the speaker or handset while on a call, or
Wave Phone User Guide
Wave Digital Phone Models 5 4
About Wave Digital Phones
Edge 100 - 12 button
1 - Headset (auxiliary) Jack
(located behind front panel)
2 - Handset 3 - Hands-free Speaker
(located under the handset)
4 - Display
5 - Soft Keys
(not programmable)
17 - Volume Up
16 - Volume Down
15 - Redial
6 - Twelve
Programmable
Buttons
7 - Message
8 - Shift
9 - Tap
10 - Transfer/Conference
13 - Hold
14 - Microphone Opening
(located under the front panel of the phone)
12 - Mute 11 - Speaker
Edge 100 - 12 button
Wave Phone User Guide
Wave Digital Phone Models 5 5
About Wave Digital Phones
Feature Keys & Functions
Feature Used to …
1 Headset (auxiliary) Jack
2 Handset
3 Hands-free Speaker
4 Display
5 Soft Keys
6 Programmable Buttons
7 Message Button
8 Shift Button speak to a caller when using a headset instead of holding the answer or place an internal or external call.
switch between using the handset and using hands-free mode provide information about what is happening on your phone.* make selections on the display.
by the System Administrator to program special phone functions.
access user voicemail.
access a second level of phone functions/features.
9 Tap Button reconnect (or toggle between) calls on hold, during call transfer,
10 Transfer/Conference Button place a call on hold while you dial the destination extension hear a caller when using the Hands-free speaker instead of holding 11 Speaker
12 Mute Button prevent other party from hearing another conversation.
place a call on hold and keep the party connected while you hang 13 Hold Button
14 Microphone
15 Redial Button
16 Volume Down Button
17 Volume Up Button speak to a caller when using the Hands-free speaker instead of place a call to the last phone number you dialed from your phone.
decrease the loudness of the speaker or handset while on a call.
increase the loudness of the speaker or handset while on a call.
Wave Phone User Guide
Wave Digital Phone Models 5 6
About Wave Digital Phones
Impact SCS - 24 button
1 - Headset (auxiliary) Jack
(located behind front panel)
2 - Handset 3 - Hands-free Speaker
(located under the handset)
4 - Display
5 - Soft Keys (not programmable)
6 - Twenty Four
Programmable
Buttons
7 - Message
8 - Shift
9 - Tap
10 - Transfer/
16 -Volume Down
17 - Volume Up
11 - Speaker
15 -Redial
13 - Hold 12 - Mute
14 - Microphone Opening
(located under the front panel of the phone)
Impact SCS - 24 button digital phone
Wave Phone User Guide
Wave Digital Phone Models 5 7
About Wave Digital Phones
Feature Keys & Functions
Feature Used to …
1 Headset (auxiliary) Jack
2 Handset
3 Hands-free Speaker
4 Display
5 Soft Keys
6 Programmable Buttons
7 Message Button
8 Shift Button speak to a caller when using a headset instead of holding the answer or place an internal or external call.
switch between using the handset and using hands-free mode provide information about what is happening on your phone.
make selections on the display.
by the System Administrator to program special phone functions.
access user voicemail.
access a second level of phone functions/features.
9 Tap Button reconnect (or toggle between) calls on hold, during call transfer,
10 Transfer/Conference Button place a call on hold while you dial the destination extension hear a caller when using the Hands-free speaker instead of holding 11 Speaker
12 Mute Button prevent other party from hearing another conversation.
place a call on hold and keep the party connected while you hang 13 Hold Button
14 Microphone
15 Redial Button
16 Volume Down Button
17 Volume Up Button speak to a caller when using the Hands-free speaker instead of place a call to the last phone number you dialed from your phone.
decrease the loudness of the speaker or handset while on a call.
increase the loudness of the speaker or handset while on a call.
Wave Phone User Guide
Wave Digital Phone Models 5 8
About Wave Digital Phones
Impact SCS - 12 button
1 - Headset (auxiliary) Jack
(located behind front panel)
2 - Handset 3 - Hands-free Speaker
(located under the handset)
4 - Display
5 - Soft Keys
(not programmable)
6 - Twelve
Programmable
Buttons
7 - Message
8 - Shift
9 - Tap
10 - Transfer/
16 - Volume Down
17 - Volume Up
11 - Speaker
15 - Redial
13 - Hold
12 - Mute
14 - Microphone Opening
(located under the front panel of the phone)
Impact SCS - 12 button digital phone
Wave Phone User Guide
Wave Digital Phone Models 5 9
About Wave Digital Phones
Feature Keys & Functions
Feature Used to …
1 Headset (auxiliary) Jack
2 Handset
3 Hands-free Speaker
4 Display
5 Soft Keys
6 Programmable Buttons
7 Message Button
8 Shift Button speak to a caller when using a headset instead of holding the answer or place an internal or external call.
switch between using the handset and using hands-free mode provide information about what is happening on your phone.
make selections on the display.
by the System Administrator to program special phone functions.
access user voicemail.
access a second level of phone functions/features.
9 Tap Button reconnect (or toggle between) calls on hold, during call transfer,
10 Transfer/Conference Button place a call on hold while you dial the destination extension number hear a caller when using the Hands-free speaker instead of holding 11 Speaker
12 Mute Button prevent other party from hearing another conversation.
place a call on hold and keep the party connected while you hang 13 Hold Button
14 Microphone
15 Redial Button
16 Volume Down Button
17 Volume Up Button speak to a caller when using the Hands-free speaker instead of place a call to the last phone number you dialed from your phone.
decrease the loudness of the speaker or handset while on a call.
increase the loudness of the speaker or handset while on a call.
Wave Phone User Guide
Using a SIP Phone 5 10
About Wave Digital Phones
Using a SIP Phone
Line Keys
All phones have a primary line key. Your phone might also include one or more secondary line keys and outside line keys. Line keys are idle when there is no LED lit beside them. Lines with a red LED are in use and you cannot join the call. Lines with a green LED indicate calls connected to your phone. Lines with a flashing green LED indicate calls connected to other phones that allow you to join the call.
Primary Line Key
Your primary extension number is assigned to one of the programmable feature keys on your phone. Your extension number should appear on the label strip next to your primary line key. If your phone is idle and you take it off hook, the LED next to the line key will light up, and the extension number will be displayed.
Secondary Line Keys
You might have one or more secondary lines assigned to your phone. These additional lines might be primary lines that appear on other phones. You can use these additional lines to make or receive phone calls.
Display Information
The Edge 100 and Impact SCS phone models all provide a back-lit, two-line display to give you additional call information.
When you are not using your phone, line one of the display shows the date and time, and line two of the display shows either:
• the number of voicemail messages in your mailbox
(for example, 2 Msg )
OR
• VMAIL and MENU if no messages are in your voicemail box
While you are dialing, line one of the display shows your extension number and line two displays the digits as they are dialed. During an active call on your primary line, line one displays the other party’s name or the trunk group your call is using, and line two lists the other party’s phone number.
The display does not show caller ID information on an inbound call if that information is blocked by the other party, or if your phone service provider does not send caller ID. The display shows “Private” or inbound trunk group information instead. A call timer displays the length of time your call is connected.
Wave Phone User Guide
Set Up and Installation 5 11
About Wave Digital Phones
Set Up and Installation
Adjusting the Pedestal
1.
Firmly grasp the back of the pedestal base with one hand and lift the back portion upward with your other hand.
2.
Lift the front panel of the phone upward with one hand and, with the other hand, raise the supporting arms.
Notice there are three sets of notches behind both sides of the front panel. Each notch represents a different angle.
3.
When the phone is at the desired height, select the closest pair of notches and insert the supporting arms in the notches.
4.
Press down gently on the front panel until you feel the supporting arms snap into place.
telephone supporting arm first notch
(lowest position) second notch
(mid-position) third notch
(highest position) pedestal base
Wave Phone User Guide
Set Up and Installation
Making the Connections
The connectors for attaching your Vertical Wave phone to the network are located behind the front panel. Here you will also find connectors for attaching the power supply and an optional headset.
This is also the location of the connection for the handset.
BACK OF THE PHONE
5 12
About Wave Digital Phones telephone line jack handset jack headset jack
Wave Phone User Guide
Phone Settings 5 13
About Wave Digital Phones
Phone Settings
Modifying the Display Contrast
To adjust the display contrast
On an idle phone:
1.
Press MENU softkey on the display.
2.
Press NEXT until DISP appears, then press the corresponding key.
3.
Press Light or Dark to change the contrast.
4.
Press DONE or SPEAKER to save the setting.
Setting the Ring Melody and Volume
To adjust the ring volume
On an idle phone, press the up or down VOLUME keys to adjust the ring volume as needed.
You will hear a short ring that allows you to hear the current ring volume. The volume level will also appear on the display.
To set the ring style
On an idle phone:
1.
Press MENU softkey on the display.
2.
Press NEXT until RING appears.
3.
Press the sofkey under RING .
Press the Up or Down keys to adjust the ring style as needed.
You will hear a short ring for each style so that you can decide which one you want to use.
4.
Press DONE or SPEAKER to save the setting.
Wave Phone User Guide
Digital Phone Feature Codes
Digital Phone Feature Codes
Call Park
Directed . . . . . . . . . . . Flash + *66 + ext
Retrieval . . . . . . . . . . . . . . . . . . *65 + ext
Self . . . . . . . . . . . . . . . . . . . Flash + *64
Retrieval . . . . . . . . . . . . . . . . . . .*65 + ext
System . . . . . . . . . . . . . . . . . Flash + *62
Retrieval . . . . . . . . . . . . . . . *63 + slot no
Call Pickup
Extension . . . . . . . . . . . . . . . . . *75 + ext
Group . . . . . . . . . . . . . . . . . . . . . . . . *74
Call Return . . . . . . . . . . . . . . . . . . . . . *69
Call Waiting Answer . . . . . . . . . . . . Flash
Disable . . . . . . . . . . . . . . . . . . . . . . . . *70
Caller ID Blocking. . . . . . . . . . . . . . . . *67
Camp-on (Callback) . . . . . . . Flash + *76
Cancel . . . . . . . . . . . . . . . . . . . . . . . . . *77
Centrex . . . . . . . . . . . Flash + *80 + code
5 14
About Wave Digital Phones
Conference . . . . . . . . Flash + phone no +
Flash + *71
Reconnect . . . . . . . . . . . . . . . Flash + *72
Do Not Disturb . . . . . . . . . . . . . . . . . .*41
Cancel . . . . . . . . . . . . . . . . . . . . . . . . *42
Forward . . . . . *43 + destination no.or ext
Cancel . . . . . . . . . . . . . . . . . . . . . . . . *44
Hold . . . . . . . . . . . . . . . . . . . . Flash + *64
Night Answer. . . . . . . . . . . . . . . . . . . .*85
Cancel . . . . . . . . . . . . . . . . . . . . . . . . *86
Page
System . . . . . . . . . . . . . . . . . . . . . . . . .*11
Zone . . . . . . . . . . . . . . . . . . . . *12 + zone
Syst. Spd Dial . . . . . . *89 + speeddial no
Transfer . . . . . . . . Flash + destination ext
Voicecall . . . . . . . . . . . . . . . . . . *82 + ext
Wave Phone User Guide
Chapter 6
About Wave Analog Phones
While previous chapters in this guide have provided information on the basic features and operation of all Wave phone types, this chapter specifically describes special information regarding Analog phones only.
Introduction
Because not all of the features described in previous chapters and in this one, are available on all Vertical Wave analog phones, it is recommended that you contact your phone system administrator for additional information.
Special Tones
You will hear different tones while using your phone:
• Dial Tone
A continuous tone.
•
•
•
•
Stutter Dial Tone
A broken dial tone indicates you have a voicemail message, the phone is forwarded to another extension, or is in Do Not Disturb mode.
Success Tone
Two short beeps indicate a successfully completed command.
Error Tone
A fast busy signal indicates the desired command was not completed. Try the command again.
Interrupt Tone
The short tone you hear during a conversation on the phone indicates an incoming call.
Wave Phone User Guide
Analog Phone Feature Codes
Analog Phone Feature Codes
Call Park
Directed . . . . . . . . . . . . Flash + *66 + ext
Retrieval . . . . . . . . . . . . . . . . . . .*65 + ext
Self . . . . . . . . . . . . . . . . . . . Flash + *64
Retrieval . . . . . . . . . . . . . . . . . . *65 + ext
System . . . . . . . . . . . . . . . . . Flash + *62
Retrieval . . . . . . . . . . . . . . . *63 + slot no
Call Pickup
Extension . . . . . . . . . . . Flash + *75 + ext
Group . . . . . . . . . . . . . . . . . Flash + 74
Call Return . . . . . . . . . . . . . . . . . . . . . *69
Call Waiting Answer . . . . . . . . . . . . Flash
Reconnect . . . . . . . . . . . . . . . . . . . . . .*3
Toggle. . . . . . . . . . . . . . . . . . . . . . . . . .*4
Disable . . . . . . . . . . . . . . . . . . . . . . . . *70
Caller ID Blocking. . . . . . . . . . . . . . . . *67
Camp-on (Callback) . . . . . . . . . . . . . . *76
Cancel . . . . . . . . . . . . . . . . . . . . . . . . *77
Centrex . . . . . . . . . . . Flash + *80 + code
6 2
About Wave Analog Phones
Conference . . . . . Flash + # + phone no+
Flash + *5
Return. . . . . . . . . . . . . . . . . . . Flash + *4
Do Not Disturb . . . . . . . . . . . . . . . . . .*41
Cancel . . . . . . . . . . . . . . . . . . . . . . . . *42
Forward . . . . . . . . . . * 43 + destination no
Cancel . . . . . . . . . . . . . . . . . . . . . . . . *44
Hold . . . . . . . . . . . . . . . . . . . . Flash + *64
Reconnect . . . . . . . . . . . . . . . . . . . . *65#
Night Answer. . . . . . . . . . . . . . . . . . . *85
Cancel . . . . . . . . . . . . . . . . . . . . . . . . *86
Page
System . . . . . . . . . . . . . . . . . . . . . . . . *11
Zone . . . . . . . . . . . . . . . . . *12 + zone no
Sys. Spd Dial . . . . . . . *89 + speed dial no
Transfer . . . . . Flash + # + destination ext
Transfer to VMail. . . . . . . . Flash + 2 + ext
Wave Phone User Guide
Appendix A
CounterPath SIP Softphone
About the Eyebeam SIP Softphone
Wave supports the eyeBeam SIP softphone on platforms running Windows XP, 2003, 2000, and Vista.
If your system has properly configured SIP trunks, the eyeBeam softphone can turn your PC into a SIP-based voice-over-IP telephone.
•
•
•
To speak and listen, you can use your PC's microphone and speakers, or a USB phone which will provide much higher quality.
To place calls, you can use ViewPoint or the eyeBeam window.
To use multiple line appearances with the eyeBeam SIP softphone, contact your system administrator for more information.
Hint:
See page A-9 for a table that describes how basic
eyeBeam features interact with Wave.
Note: The configuration procedures in this manual describe only those steps necessary for the CounterPath eyeBeam SIP softphones to work with
Wave. Other settings may be left in their default configuration. For information on using other softphone features, see the documentation that came with your softphone.
Recommended USB Headsets
While many headsets work with the eyeBeam softphone, the following headsets are recommended:
•
•
•
Plantronics (www.plantronics.com)
The CS50-USB VoIP Headset (cordless)
The DSP-500 USB Folding Headset (corded)
The DSP-400 USB Multimedia Headset (corded)
GN Netcom (http://www.gnnetcom.com)
The GN 8120 USB digital USB-to-headset adapter (corded; compatible with any GN Netcom
QD Headset)
Wave Phone User Guide
Installing & Configuring the eyeBeam SIP Softphone A 2
CounterPath SIP Softphone
Installing & Configuring the eyeBeam SIP Softphone
Before You Begin
Before installing an eyeBeam SIP softphone on your computer, talk to your system administrator and make sure you know the following:
•
•
•
The IP address or name of the Wave SIP span
The preferred codec(s), in order, of the Wave SIP span (for example, G.711)
That your user account on Wave is configured as a SIP station
Note: If you are using the phone from a remote location, a VPN (Virtual Private Network) connection is required.
Installing and Configuring for Wave
Use this procedure to install the eyeBeam softphone on your PC and configure it for use with
Wave.
Note: These procedures describe the eyeBeam audio-only softphone (version 1.5 or higher). It is recommended that you have the eyeBeam User's Manual available as you install the softphone.
The configuration procedure describes only those steps necessary for the eyeBeam phone to work with Wave. Other settings may be left in their default configuration. For information on using other eyeBeam features, see the eyeBeam documentation.
VPN connectivity is required to work remotely.
To install and configure an eyeBeam softphone
1.
Install the softphone on the PC that will be using it.
2.
Start the softphone.
Wave Phone User Guide
Installing & Configuring the eyeBeam SIP Softphone
When prompted:
3.
Enter the license key that you were supplied, and click OK.
When the SIP Accounts dialog box opens:
4.
Select the first SIP Account row.
A 3
CounterPath SIP Softphone
5.
Press the Add Button.
Note: If you accidentally exit the dialog box, right-click anywhere on the eyeBeam phone and choose Account Settings to open it again.
Wave Phone User Guide
Installing & Configuring the eyeBeam SIP Softphone
Under Properties of Account:
6.
Click on the Account tab.
A 4
CounterPath SIP Softphone
7.
Enter the following information:
• Display name - Enter your name as you want it displayed to callers.
•
•
•
User name - Enter your extension number.
Password/Authentication user name - Leave these blank.
Domain - Enter the name or IP address of the Wave SIP Server to which this phone is registered, as provided by your system administrator.
8.
Click on the Topology tab.
9.
Enable the “Port used on your local computer”.
Wave Phone User Guide
Installing & Configuring the eyeBeam SIP Softphone
10.
Set the range to 5060 - 5062.
A 5
CounterPath SIP Softphone
11.
Click on the Advanced tab.
12.
Uncheck Send SIP keep-alives.
13.
Click OK or Apply to save your changes.
You are returned to the SIP Accounts window. You will see any new SIP account information you added in that window.
Wave Phone User Guide
Installing & Configuring the eyeBeam SIP Softphone A 6
CounterPath SIP Softphone
14.
Click Close to exit that window and return to the CounterPath SIP Phone interface.
15.
Right -click on the Phone interface to display a menu.
16. Click on Options to display the Options window.
17.
Click on the Advanced tab.
18.
Click on the Audio Codecs icon.
Wave Phone User Guide
Installing & Configuring the eyeBeam SIP Softphone
19.
Add the preferred codecs to the Enabled codecs column.
A 7
CounterPath SIP Softphone
The following codecs on the eyeBeam are supported by Wave:
•
•
G711 uLaw
G711 alaw
• G729
Hint:
You will need to click on the appropriate codecs (as shown above), then click on the right arrow to add them to the Enabled codecs column.
Wave Phone User Guide
Installing & Configuring the eyeBeam SIP Softphone
20.
Click on the General tab.
21.
Click on the Devices icon
A 8
CounterPath SIP Softphone
22.
Make sure that the correct audio devices on your PC are selected for voice capture and audio.
23.
Click OK or Apply to save your changes.
Hint:
If the configuration has been made correctly the eyeBeam should show
"Logged in - enter phone number" and "Your Number is <username>".
Wave Phone User Guide
Using the Counterpath eyeBeam SIP Softphones with Wave A 9
CounterPath SIP Softphone
Using the Counterpath eyeBeam SIP Softphones with Wave
This following table describes how eyeBeam softphone features interact with Wave.
Feature Directions
Dialing a number Dial numbers just as you would from a Wave phone, including access codes to place external calls. You can dial Wave extensions or access the telephone commands without an access code.
Place a call by clicking the Dial icon:
You can either dial the number first, then click on the icon, or click on the icon first, then dial the number.
Note: When placing a Wave call that requires dialing an access code from an eyeBeam phone, you do not hear dial tone after dialing the access code. You can continue dialing the number and the call will be placed correctly. Or, to hear dial tone, you can press the Dial button again after dialing the access code—for example, Dial, 9, Dial—and then dial the number.
Ending a call To end a call, click on the End Call icon:
Do Not Disturb
Auto Answer
Conferencing
Click on the phone’s DND button to turn on the Do Not Disturb Wave personal status.
Click on the phone’s AA button to turn on automatic answering of incoming calls, similar to Wave’s hands-free answering.
You can use Wave call screening in combination with the eyeBeam auto answer feature.
Call the first conference member (on Line 1). Put the first member on hold and call the second member (that is, swap to Line 2, then make a call from that line). Swap to line 3 and dial *71, then press the green call button).
Calls with first and second members will be joined to line 3 as a conference call (lines 1 and 2 are now disconnected, with conference on line 3).
You will not be able to create a conference with the CONF button on
the eyeBeam softphone. See “Setting Up a Conference Call [ALL]” on page 3-21.
Wave Phone User Guide
Using the Counterpath eyeBeam SIP Softphones with Wave A 10
CounterPath SIP Softphone
Flash
Hold
Feature Directions
While on a call, you can use the Flash key to access a new line (like selecting another line key). Doing so will put the current call on hold so that you can then make or answer another call, or invoke a feature code from another line.
With 2 calls in progress, Flash acts as a call toggle button.
Click either the phone’s Hold button or an active Line button to place a caller on hold.
Notes: If you use the Hold button to put a call on hold, no other calls can be received. In order to put one call on hold to answer or make another call, use the Flash button (see description above).
If a call on hold exceeds the hold ringback time, the ringback call is placed on a different line.
You can either follow the ringback call prompts to connect to the call on hold, or hang up the ringback call and retrieve the call on hold yourself.
Mute Click on the phone’s Mute button to mute the call.
Record
Speakerphone
Transfer
Clicking Record performs a local eyeBeam recording, not a Wave call recording. See the eyeBeam documentation for details.
Note that the eyeBeam will not Auto Answer via the speakerphone. To automatically answer calls via the speakerphone, turn on Wave’s
hands-free answering (see “Speaker” on page 3-50).
Refer to the eyeBeam v1.5 user manual on how to perform both blind & supervised transfers.
Wave Phone User Guide
Appendix B
Troubleshooting
Q&A
This section provides solutions to basic problems you may experience with your phone. If you need further assistance, see your system administrator.
Why is the display on my phone blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, your system administrator can obtain an additional accessory, the Vertical
PoE (Power over Ethernet) inline power supply, that provides power over Ethernet locally to your phone. Contact your system administrator for assistance and more information.
My display shows ‘No Service’ or ‘Network Disconnected’.
What should I do?
‘ No Service ’ indicates that your user account may not have been set up correctly. See your system administrator for assistance.
‘ Network Disconnected ’ indicates that your phone is not correctly connected to the network. (The phone also displays the default time and date of 12:00AM Jan 1st, 2000.) Make sure that all phone connections are secure and that the phone has been installed appropriately: contact your system administrator.
Why can't I get dial tone on my phone?
Check that all phone connections are secure and that the phone has been installed appropriately: contact your system administrator.
Why doesn't my phone ring?
Check the ring volume on your phone to make sure that it is not turned down or turned off. To adjust the ringer volume setting, press the VOLUME button when the phone is on-hook and you are not on a call.
Why doesn’t my handset work?
Check to ensure that the handset cord is fully connected to the correct handset jack — not the headset jack ( )—and that it is securely connected to both the phone and handset. If it still won’t work, contact your system administrator.
Why doesn’t the message waiting light come on when I receive a new voicemail message?
Your phone system or service provider must provide visual Message Waiting indicator for this feature to work. Contact your system administrator for information about this feature.
Wave Phone User Guide
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Phone Type Feature Index
Analog Phones
Analog Phones
Call Park
Call Pickup
Paging
Transfer
Voicemail
Wave Phone User Guide
Phone Type Feature Index
Digital Phones
Call Park
Call Pickup
Line Keys
Wave Phone User Guide
IND-2
(Call & Line Appearance Keys) 3-39
Paging
Password
Silent Monitor (Supervisors Only) 3-49
Transfer
Voicemail
Phone Type Feature Index
SIP Phones
Call Park
Call Pickup
Line Keys
IND-3
Message Waiting (Retrieve Messages) 3-38
Paging
Retrieve Message (Message Waiting) 3-38
Transfer
Voicemail
Wave Phone User Guide
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