User Manual – FELIX Pro 1

User Manual – FELIX Pro 1
USER MANUAL – FELIX PRO 1
December 9th, 2015
Version 2
Copyright I nformation
This document contains proprietary information that is
protected by copyright. No part of this document may be
photocopied, reproduced, or translated to another language
without the prior written consent of FELIXrobotics BV.
FELIXrobotics BV
Zeemanlaan 15
3401MV, IJsselstein
The Netherlands
Copyright © 2015 FELIXrobotics BV.
User Manual – FELIX Pro 1
Rev 1
1 INTRODUCTION
Thank you for choosing FELIXprinters! It is highly recommended to read this manual. It explains in short how
to make your first print and contains essential tips to operate the printer properly.
If you are unable to continue or have any questions, you can check at the support section of our website or
you can contact us directly:
Website:
www.felixprinters.com/support
Email:
[email protected]
Telephone:
+31 (0)30 30 31 387
Address:
Zeemanlaan 15, 3401MV IJsselstein, The Netherlands
Kind regards,
FELIXprinters
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User Manual – FELIX Pro 1
Rev 1
2 SAFETY
To safely operate the FELIXprinter, we advise that you keep the following safety recommendations in mind:
General safety
Keep children under the age of 14 out of reach of the FELIXprinter.
FELIXprinters are only suitable for professional use.
!
Considerations when printer is in operation.
Don’t lean on the printer.
Be careful with long hair and wide clothes.
Don’t transport the printer.
Make sure all moving parts can move without any obstructions.
Don’t remove any objects from the hot plate while the printing
Caution with any moving parts that move in the X, Y and Z direction. Moving parts can
have a pinching hazard.
Printer placement
Place the FELIXprinter on a stable table/desk or something with a similar height. Place
the printer on a height where children cannot reach it.
Use the FELIXprinter in a dry environment
Electronic safety
Only use the power supplies and cables supplied by FELIXprinters. Always turn off and
unplug the printer before perfoming maintenance or modifications.
The power supply meets all CE mark regulations and is protected against short-circuit,
overload, over voltage and over temperature.
Ventilate
Good ventilation while printing is advised. When printing ABS, small concentrations of
Styrene vapour can be released. This can (in some cases) cause headaches, fatigue,
dizziness, confusion, drowsiness, malaise, difficulty in concentrating, and a feeling of
intoxication.
We recommend using filament types shown on the FELIXprinters website. Examples
PLA, PETG, ABS, Glassbend etc. Other types may be toxic pleaser follow instructions
from the filament supplier.
Caution with heater elements
There is a potential risk of burn, as the print head can reach temperatures of up to
275°C and the heated bed of up to 105°C.
Don’t place objects on the heated bed that are not being printed, not even when the
printer is turned off.
Always let the printer cool down for at least 10 minutes before doing maintenance or
modifications.
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User Manual – FELIX Pro 1
Rev 1
3 TABLE OF CONTENTS
1
2
4
5
6
7
8
Introduction ............................................................................................................................................................................ 2
Safety ...................................................................................................................................................................................... 3
Printer specifications ............................................................................................................................................................... 5
FELIX Pro 1 at a glance ............................................................................................................................................................ 6
Unboxing ................................................................................................................................................................................. 7
6.1
Contents of box ............................................................................................................................................................. 7
6.2
Opening the box ............................................................................................................................................................ 8
6.3
Install foot bracket and display unit .............................................................................................................................. 9
6.4
Prepare bed assembly. ................................................................................................................................................ 10
6.5
Heated bed .................................................................................................................................................................. 11
6.6
Install accessories ........................................................................................................................................................ 11
6.6.1
Filament arm and guide .......................................................................................................................................... 11
6.6.2
Cables ..................................................................................................................................................................... 14
Print preparations ................................................................................................................................................................. 15
7.1
General display unit overview ..................................................................................................................................... 15
7.2
Clean the print-bed ..................................................................................................................................................... 16
7.3
Turn on the heaters ..................................................................................................................................................... 17
7.4
Load the filament ........................................................................................................................................................ 18
Print an object with the SD card interface ............................................................................................................................ 19
8.1
Automatic calibration. ................................................................................................................................................. 19
8.2
9
SD card print ................................................................................................................................................................ 19
Printer Software .................................................................................................................................................................... 20
9.1
FELIXbuilder ................................................................................................................................................................. 21
9.1.1
FELIXbuilder for Windows....................................................................................................................................... 21
9.1.2
FELIXbuilder for MAC .............................................................................................................................................. 30
9.2
Slicing profiles.............................................................................................................................................................. 36
9.3
Repetier Host............................................................................................................................................................... 38
9.4
Print via WIFI / webinterface ....................................................................................................................................... 38
10
Print Finished… ...................................................................................................................................................................... 39
10.1
Remove the 3d printed object ..................................................................................................................................... 39
11
Dual head printing ................................................................................................................................................................. 41
11.1
Calibration ................................................................................................................................................................... 41
12
Maintenance ......................................................................................................................................................................... 43
12.1
Replace hot-end .......................................................................................................................................................... 43
13
14
15
16
12.2
Print bed contact points .............................................................................................................................................. 44
12.3
Dust cleaners ............................................................................................................................................................... 44
12.4
Motion system............................................................................................................................................................. 44
12.5
Extruder mechanism. .................................................................................................................................................. 44
FAQ........................................................................................................................................................................................ 45
Trouble shooting ................................................................................................................................................................... 46
Safety .................................................................................................................................................................................... 49
Material Data Safety Sheet ................................................................................................................................................... 50
16.1
PLA............................................................................................................................................................................... 50
16.2
17
ABS .............................................................................................................................................................................. 52
Appendix: Terms Of Service .................................................................................................................................................. 55
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User Manual – FELIX Pro 1
Rev 1
4 PRINTER SPECIFICATIONS
Printing
Electrical
Print Technology
Fused Filament Fabrication
AC input:
100-240V, 50-60 Hz
Build Volume
24 x 24.5 x 23.5 cm
Power Requirements
12V DC, 15 Amps
Print Quality
Low
250 microns
Connectivity
USB
Normal
200 microns
Coming soon:
High
150 microns
Optional WIFI
Very High
100 microns
Extreme
50 microns
Postioning Resolution
XY: 13 microns
Power Usage
Max 220W
Z: 0.4 microns
Filament Diameter
1.75 mm
Chipset
Arduino Due, 32bit
Nozzle Diameter
0.35 mm
Internal Voltage
24V
Amount of Nozzles
2
Mechanical
Software
Software Bundle:
Bundled FELIXbuilder
Chassis
Aluminum profiles
and Steel
Build platform
Detachable aluminum
sandwich plate.
Heated platform
Optional:
- RepetierHost +
CuraEngine/Slic3r,Skeinforge/SFACT
- Kisslicer
File Types:
.STL .gcode
XY Bearings
Linear ball bearings
Supports:
Windows, XP and newer
Z bearing
Linear ball bearings
Linux (Ubuntu 12.04+)
Stepper Motors
1.8 deg angle
1/128 micro-stepping
Mac OS X [10.6/10.7/10.8]
Physical Dimensions
Printer dimensions
40 x 44 x 52 cm
Weight
11 kg
Shipping Weight
13 kg
Shipping Box
58.4x50.8x55.5 cm, Assembled unit
Temperature
Ambient operating
temperature
15-32 ˚C [60 – 90 ˚F]
Storage temperature
0 – 32 ˚C
Warmup time
Heated bed (60 degC)
1.5 min
Nozzle (200degC)
1 min
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User Manual – FELIX Pro 1
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5 FELIX PRO 1 AT A GLANCE
Display unit
Nozzles / Extruder
Filament Guide
Filament Holder
Detachable
Heated Bed
Lever for rotating bed
Filament Holder
Foot Bracket
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Power input
USB connection
On / Off switch
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User Manual – FELIX Pro 1
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6 UNBOXING
This chapter will guide you from unpacking to your first print.
6.1 Contents of box
Check if all the accessoires are in the box. The box could contain extra parts like filament you have ordered.
Item
Felix Pro 1
Foot bracket
Heated Bed
Display Unit
M4x20 bolts
Amount
1
1
1
1
2
Power supply
Power cable EU/US/AU/GB
microSD Card + Reader
USB cable
1
1
1
1
Item
Filament holder
Filament Guide
Teflon tubes
Amount
2
1
2
Tweezers
Allen key
1
1
Quick start Manual
FELIXbuilder License Voucher
Optional: Filament Roll
1
1
1
We recommend to use the following tools: small pliers, scissors, (plastic) spatula, detergent like alcohol,
paper towel or cloth.
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6.2 Opening the box
Take out the foot bracket and leave the
Place the foot bracket on a flat and stable
printer in the box for now.
surface.
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User Manual – FELIX Pro 1
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6.3 Install foot bracket and display unit
Place the foot bracket on a flat and stable surface. Place the printer on top of it and fix the parts together
with the supplied M4 bolts and Allen key.
Push the connector into the display unit and slide the display unit on the two pins.
WARNING: Make sure the power is turned off when connecting the display.
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User Manual – FELIX Pro 1
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6.4 Prepare bed assembly.
Flip out lever
Turn table assembly, might cost a
little force to turn, and flip lever
back in place
Flip lever back to fasten the table
assembly.
NOTE: When turning the table very
often. The pretension on the table
locking mechanism could become less.
This makes the heated bed assembly
less stable. You can fix this by turning
the bolt clockwise.
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User Manual – FELIX Pro 1
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6.5 Heated bed
Place the edge of the bed in the
slot, indicated with the red line.
Lower the bed until the three
magnets match the positions on
the bracket.
Note: It is important that the
bed is placed properly to prevent
damage to the heater.
6.6 Install accessories
6.6.1 Filament arm and guide
Snap in the two spool holders on
the right back side of
the frame and the filament guide
on the right front side
of the frame.
Click!
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Position the filament guide ±5
cm from the top and
place the filament spools on the
filament spool holders
so that the filament can unwind
clockwise
Take the end of the filament and
insert it through the
filament guide and then through
the Teflon tube. Repeat
this process for the second
spool.
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User Manual – FELIX Pro 1
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The filament should come out
of the Teflon tube and
push it into the hole on the top
of the extruder.
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6.6.2 CABLES
ON/OFF switch
1.
2.
3.
4.
Power inlet
USB
Turn the power off
Insert the power cable and connect with a power outlet.
Insert the USB cable and connect it to your computer
Turn the power on.
Caution:
 Never turn off the printer while heaters are still above 100degC
 Make sure the power is turned off when connecting the display. Failing to do so could cause
serious damage
The printer setup is done. Please continue
to the next step to make your first print.
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User Manual – FELIX Pro 1
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7 PRINT PREPARATIONS
Basically to ensure your 3D print finishes successfully, the following is the recipe for success:

A clean heated bed surface.

A calibrated printer

Proper installation of filament guiding accessories.

Good quality filament
The above points will be explained in more detail in this chapter.
7.1 General display unit overview
You can control the printer with the display unit. To navigate through the menu, rotate the button and push
the rotary button to execute a command.
Below is an overview of the main screen of the display unit.
Actual heater
temperatures.
Target heater
Actual position
temperatures.
of printer.
189.1/ 190° X:
189.1/ 190° Y:
55.3/ 55° Z:
Mul = Speed over
ride
Buf = Amount of
movement
commands pending
Mul: 100%
Buf:
0
Idle
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0.00
0.00
0.00
E: 0.00mm
Fan speed
Extruder position
Status
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7.2 Clean the print-bed
A grease free bed is essential for proper print-object adhesion to the heated bed. Since the whole object
depends on the adhesion of the first layer, it is the most important layer and you should make sure this layer
finishes perfectly. When the objects comes loose, the print fails or worse it could damage the printer.
To clean the bed please do the following:
Clean the bed from plastic residue from a previous print job.
Scrape it of or carefully use the supplied tweezers for smaller
particles.
Degrease the bed with a detergent like alcohol, blue spirit or
acetone by putting it on a cloth or paper towel and gently
rubbing the heated bed surface.
Tip: For better access, you can remove the print bed. When
placing it back make sure it is placed back properly.
NOTE:
- The bed is able to reach temperatures of 100 °C, so be
aware of the current bed temperature.
- Make sure the contact points underneath the heated bed
are clean from debris and finger grease. This could cause
bad electrical contact.
IMPORTANT:
Please make sure before leaving your printer without supervision, that the first layer is printed
successfully.
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User Manual – FELIX Pro 1
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7.3 Turn on the heaters
Turn on the heaters by following the next steps on the display unit:
Back
Quick settings
Print file
Position
Extruder
Fan speed
Go to extruder settings.
Note: This example is for PLA
Turn extr 1 off
Turn extr 2 off
Select extr. 1
Select extr. 2
Extr. Position
Set Origin
Scroll down and make sure extruder
1 is selected.
Turn extr 1 off
Turn extr 2 off
Select extr. 1
Select extr. 2
Extr. Position
>>
Set Origin
Navigate down and select extr. position.
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Back
Bed temp : 20.1/ 55°C
Temp. 1 : 20.1/ 0°C
Temp. 2 : 20.1/ 0°C
Turn extr 1 off
Turn extr 2 off
Select the bed temp. and rotate the
button until it is set to 55 °C and push
the button to confirm.
Back
Bed temp : 20.1/ 55°C
Temp. 1 : 20.1/ 0°C
Temp. 2 : 20.1/ 0°C
Turn extr 1 off
Turn extr 2 off
Set the temp. of extr. 1 to 190 °C.
Note: never turn the printer off
when the extruder is above 100 °C.
E:
0.00mm
1 click = 1mm
E:190.3/190°C =>-0.10
0.0 m printed
Wait until the extruder has reached
the set temperature of 190 °C.
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7.4 Load the filament
After setting heater temperatures, you can load the filament into the printer.
From previous step you have guided the filament
through the guiding tube and the filament guide.
The plastic that comes out of the tube it is
recommended to cut off the end in a skew manner
and throw the just cut off debris away.
Insert the filament into the left opening on top of
the extruder.
Push the filament in and rotate the button
clockwise until the filament is automatically pulled
in.
Keep rotating until a small thread comes out of the
extruder. Use the supplied tweezers to remove this
thread.
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User Manual – FELIX Pro 1
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8 PRINT AN OBJECT WITH THE SD CARD INTERFACE
This chapter describes how to start a print-job in several ways. The printer understands gcode files. These files
are obtained by preparing a 3D file (STL, OBJ, 3DS, AMF) into a gcode file. This is called slicing.
We’ll cover printing standalone with an SD card and via a PC through the USB interface. To be sure the deliver
printer is working out of the box, it is recommended to start a print-job from the supplied SD card.
IMPORTANT: Please make sure before leaving your printer without supervision, that the first layer is
successfully finished.
8.1 Automatic calibration.
For successful printing the printer needs to be calibrated. The FELIX Pro 1 does this automatically at the
beginning of each print. Before the print begins, the printer probes the nozzle onto the heated bed at several
positions to be sure that the bed is level. In case that the bed is not level, the two motors underneath the bed
will adjust the leveling of the bed.
8.2 SD card print
If this is your first print with the FELIX Pro 1, it is recommended to confirm the printer is working properly
after unboxing by starting a print from the SD card.
Insert the provided micro SD card in the
slot with the logo facing up.
After inserting the SD card a menu will
pop up. Select test_print_1
The print will start automatically.
The print can also be started from the
main menu.
SD print -> Print File -> Select
test_print_1
The print will start immediately.
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9 PRINTER SOFTWARE
We officially support two software programs. FELIXbuilder which requires a license and Repetier-Host for
FELIXprinters which is open source.
On the supplied SD card including reader, there are several items present.

Printer software

Sample slice objects

Documentation/User manuals
In principle the content of the SD card is the latest version when you receive it. Updates can be found on our
website in the download section. www.felixprinters.com/downloads
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User Manual – FELIX Pro 1
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9.1 FELIXbuilder
Supplied with the printer we offer a year license of the FELIXbuilder 3D printer software. The function of the
software is to control the printer and to prepare 3D CAD files for printing this is called slicing.
This chapter will guide you through the installation process and to start your first print. The complete manual
of the software can be found on the SD card and also on our website. The software is available for MS windows
and Mac OS.
9.1.1 FELIXBUILDER FOR WINDOWS
Run the FELIXbuilder.exe file and follow instructions. After installation the software will ask to add a printer.
Select yes and the screen below will pop up.
Select the FELIX Pro 1.0 and
press the Add button.
After the software installed
the printer. The following
screen should be shown. In
the left bottom corner make
sure
the
“launch
configuration
after
installation” is selected. And
press the “Close” button.
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Go to the edit profiles menu.
To make sure you have the
latest
updated
slicing
profiles.
The OEM profiles should
indicate version 0.0
After a new install there
should be no profiles
present. If there are profiles
from a previous installation,
please delete the existing
profiles, to make sure you
start with a clean slate. Press
the red X button behind the
shown fields.
Now update the profiles with
the Update button.
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When the configuration screen
launches for the first time, the
configuration on the left should
be shown. This should be
changed for the first print.
Note the temperatures and the
build platform selection.
Make sure the configuration
matches the left picture.
Important is:
- Make sure the heated bed
is enabled.
- Disable the 2nd nozzle. For
our first printable object
we will print single head.
- Make
sure
the
temperatures show 180 °C
when PLA is selected!!
Then press OK
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Start the FELIXbuilder software
and open the Registration
Wizard by clicking on the tool
icon.
When installing the software
for the first time this will
happen automatically when
you start the
FELIXbuilder software.
Select the License Option and
click next
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Copy the system ID from the
registration wizard and go to
the Materialise password
website by clicking the link.
Make sure you have your
voucher code ready.
Follow the instructions on the
materialise website. You will
finally obtain a license key
which you should use here.
Browse for the license key you
stored on your computer in the
previous step and press
the next button
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Your license key is registered
successfully and your software
is ready to use. Press the
finish button to exit the
registration wizard. You can
now use the FELIXbuilder
software.
Click on the platform button.
Choose the printer you want to
print your object on. (The list is
only longer than one item, when
you have more printers installed
in the configuration menu or
when you already have a license
for a different FELIXprinter)
Click on the Part button and
search for an STL file. As
example you could use this file.
http://www.felixprinters.com/d
ownloads/print_files/test_print
_files/FELIXprinters_gadget.STL
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Click the position button.
If you want to re-orient an
object an easy way is to indicate
which plane should touch the
build
plate.
Press the Bottom/Top button.
Press indicate plane and select
which plane should be on the
bottom.
Then Press the advanced
button.
Make
sure
the
configuration matches the
picture on the left. This way the
object will re-orient and drop
the object to the build plate.
Press Ok or Apply.
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The object will orientate so that
the indicated plane will touch
the print bed.
Now select the print button and
the print menu will popup.
Match the platform settings in
the picture from the left.
Make sure the printer status is
Online if this is not the case the
USB
connection
is
not
established yet. Click the
preferences button to establish
a connection.
In the configuration menu, press
the reconnect button. The
connection status should turn
green.
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Close the configuration menu
and press submit job.
The printer will first slice the
object and the printer should
start the print job shortly after
that.
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9.1.2 FELIXBUILDER FOR MAC
Follow below instructions to install.
Run FELIXbuilder.dmg and
install
FELIXbuilder
by
dragging the symbol to the
Applications folder.
Approve the end-user license
agreement. Enter the voucher code that
you have received with the
FELIX 3D printer and press
validate. The software will be
registered and you will get
notified of the validity
period of the voucher. 1.
Press finish to complete the
installation Accept the terms to finish the
registration.
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Select the FELIX Pro 1 and
press continue.
Optional: select two colors of
filament.
During
the
preparation of multiple STL
files it helps you to determine
which object is printed with
which nozzle.
1. Click on Print
2. Click on ‘Edit Profiles’.
This will open the Profile
Editor screen.
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After a new install there
should be no profiles present.
If there are profiles from a
previous installation, please
delete the existing profiles, to
make sure you start with a
clean slate.
1. To update the machine
settings and the latest
filament settings, click on
the ‘Update profiles’
button.
2. When the profiles are
updated, click OK.
You are now ready to use
FELIXbuilder together with
your FELIX Pro 1. Now it is
time to make a first print.
First of all it is important to
have an STL file. As example
you could use this file:
http://www.felixprinters.co
m/downloads/print_files/tes
t_print_files/FELIXprinters_g
adget.STL
When
the
part
is
downloaded, go back to
FELIXbuilder and click on
‘Import Part’.
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A menu will open. Select the
right STL file and click on
open.
The object will be placed onto
the build platform.
In the menu, click on
‘Transform’ to adjust the
object.
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If you want to move an
object, click on ‘Move’ in the
left hand panel.
The selected object can be
moved to any location by
dragging the yellow, red or
green slider or by clicking and
dragging the object.
To place the object flat onto
the build platform, click on
‘Drop model’.
Now it is time to connect the
3D printer to the computer.
Plug the USB cable into the
Pro 1 and into your computer.
Turn on the 3D printer.
Go to the ‘Print’ tab,
Go to ‘Send to printer’,
Open the selection window
and click on refresh.
Select the Pro 1
Click on connect
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To ensure the FELIXprinters
test file will be printed like
intended it is important to
match the settings on your
FELIX Pro 1. Please make sure
the print settings displayed
on the left, match with your
Print settings.
When the Print settings are
matched, click on Start
Printing.
The printer will first slice the
object and the printer should
start the print job shortly
after that.
In the bar displayed below
the ‘Pause’ and Stop’ button,
you are able to track the
progress of the current print
job.
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9.2 Slicing profiles
To get the most out of your printer, you need to select the correct slicing settings for each print job. Choosing
the correct settings, can have a big impact on the print output.
We tried to make it as simple as possible. In this chapter we will explain the basics for in depth information
please read the FELIXbuilder full manual.
In the FELIXbuilder there are several slicing profiles present. We will first explain the several options. Then we
will explain what is a best practice.
Below is an overview of the settings:
Layer Height. This determines the layer height of each printed layer. The smaller, the nicer the object will
look, but it will take more time to print:
0_Normal Detail (200 µm)
1_High Detail (150 µm)
2_Very High Detail (100 µm)
Build Strategy. When you’ve chosen a layer height it is recommended to choose the corresponding build
strategy. In the strategy, the print speeds are configured.
0_Single Head_Normal Detail
0_Dual Head_Normal Detail
1_Single Head_High Detail
1_Dual Head_High Detail
2_Single Head_Very_High Detail
2_Dual Head_Very_High Detail
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When you for instance choose the 0_normal Detail setting, it is recommended to choose the 0_Single
Head_Normal Detail or 0_Dual Head_Normal Detail for the build strategy.
In general for the build strategy settings, the higher the detail, the longer the print job will take. But choosing
the normal detail build strategy setting (which enables relatively high speeds) with a high detail (which
requires lower speeds) layer height is not a good match.
Support strategy. Each new layer is build on top of an old layer. So a new layer needs to build onto a solid
base. In some cases this base is not enough (for example the layer has a very small build surface or the object
or part of the objects starts in mid air.) Support material can solve this problem. The FELIXbuilder software is
able to generate support for two cases
1. Support generation with the same material as the object itself
2. Support generation with the 2nd nozzle. This can be either a different color or for instance soluble
material which can be dissolved afterwards.
Printing the support with the same material and only using one nozzle, is a lot faster but the support is more
difficult to remove afterwards. Also it is in some cases necessary to dissolve the support material, because
you are not able to reach the required support material with a tool.
In general, we recommended to design your object to require the least amount of support material.
Support is required when:
Angles with respect to
the build plate are less
than 45 degrees
45 degrees
slope
When you print an object
with empty space in it
between.
Hollow space
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The standard selectable options in the FELIXbuilder software are:
0_No Support. This is the best option when you print an object which doesn’t require support
material at all.
1_Support – Same material as part. This is the best option when printing with support material which
is the same as the printed object. This is the fastest method. The support is printed in such a way
that it is still easy to remove mechanically. The support is only effective when you can physically
reach it with a pliers for instance.
2_Support Soluble. This is the best option when printing with soluble support material like PVA. The
support is printed as close as possible to the object, to obtain the best results. Only suitable for dual
head printing.
3_No Support + Extra Part Adhesion. This option prints no support, but creates a raft on which the printed
object will be printed. This is useful, when you want to print a tall object with a small footprint. This object
can sometimes get knocked over. The raft ensures a solid base.
4_Support – Same material as part + Extra Adhesion. The same as point 3, but with support generation for
the same material as the nozzle.
If in some cases above support strategies are not sufficient, you are able to create your own profile. Please
refer to the full manual for further instructions.
9.3 Repetier Host.
This is the open source version of the software only available for windows. The software will be available
soon for the FELIX Pro 1.
9.4 Print via WIFI / webinterface
Coming soon
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10 PRINT FINISHED
Congratulations with your first 3D print on the FELIX Pro 1.
10.1 Remove the 3d printed object
When the print-job is
finished the display will
indicate that the 3D printer is
cooling down.
To remove large objects
(larger
than
about
100x100mm)
it
is
recommended to take off the
print bed.
Before removing the object it
is recommended to let the
bed cool down to 30°C.
NOTE: Make sure the heated
bed is not heating, when
removing the bed!!
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Don’t pull the object straight
up, but twist it and start
peeling at the edges.
edges or use a spatula.
Remove support material
with a small pliers, or if you
are using PVA dissolve it in
water.
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11 DUAL HEAD PRINTING
11.1 Calibration
At the moment of writing the calibration is not properly implemented in the FELIXbuilder
software. This will be fixed in the next software release being released in December 2015. To do
this properly we have to do this via the display unit.
There are 3 calibrations for the printer.
1. Mechanical bed leveling, this is done at the beginning of each print automatically.
2. Head height between nozzles, recommended when changing a hot-end
3. Distance in X, Y direction between the nozzles. Recommended when changing a hot-end
After changing a nozzle, it is recommended to recalibrate the printer with points 2 and 3.
described above. How to do this will be described below.
1. Insert the original SD card supplied with the printer.
2. Navigate
to
the
subfolder
2_printfiles_assembly
and
start
the
00_Full_calibration_routine_P1.gcode. The printer will level the bed and also calibrate the
height between the nozzles.
Important note: When starting this routine it will probe the bed at several positions. Make
sure after probing the bed moves downward. If this is not the case the probing sensor is not
working properly and the calibration will be wrong.
3. After
successfully
calibrating
the
height
between
the
nozzles.
Start
the
02_dual_head_XY_calibration_P1_v6.gcode file.
After starting the calibration print. The
figure on the left will be printed. A print
which consists of two layers. Each layer
printed with a separate nozzle.
Note which squares match best in x and
y direction. In this example we will take
the -3y square and the 2x square.
When the green middle square aligns
best, the calibration is successful, if this
is not the case then follow next steps
to recalibrate.
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Position
Extruder
Fan speed
SD card
Debugging
Configuration
In main menu scroll down to
configuration.
Back
Select extr. 1
Select extr. 2
X-Offset: 16.00
Y-Offset: 0.00
Steps/MM: 147.0
Scroll down and make sure extruder
2 is selected.
Acceleration
Feedrate
Extruder
Heating Bed
Store to EEPROM
Load f. EEPROM
Store the changed values to memory.
If you don’t do this, values will be lost
after turning off power.
Back
General
Language
Acceleration
Feedrate
Extruder
Scroll down to extruder
Back
Select extr. 1
Select extr. 2
X-Offset: 15.70
Y-Offset: 0.20
Steps/MM: 147.0
Then set the new x and y offsets.
The new x offset 16 – 0.3 = 15.7mm
Then new y offset is 0 + 0.2 = 0.2mm
After changing values, go Back one menu
Configuration
Stored in EEPROM
It will show the message above. Click
the rotary button to dismiss this
message. And go all the way back to the
main menu.
Please print the 02_... file again to check
if calibration values have the correct
results. If this is not the case, please
repeat this process.
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12 MAINTENANCE
12.1 Replace hot-end
1
2
For cleaning or maintenance purposes, the Hot-end can be easily removed from the FELIX Pro.
Please take the following steps.
1. Check if there is still filament loaded in the hot-end. If there is no filament loaded, then goto step 4.
If yes, from the display unit or PC interface select the correct extruder and heat it up.
2. Retract the filament from the hot-end.
3. Let it cool down.
4. Turn off the printer.
5. Open the cover in front.
6. Remove hot-end connector of the corresponding hot-end.
7. Pull out the hot-end by pulling from the arm.
8. Now replace the hot-end and close the front cover. Don’t forget to place back the edgeconnector
Caution: There is a potential risk of burning, as the nozzle can reach temperatures of up to 275°C
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12.2 Print bed contact points
Make sure to keep the contact points on the bottom of the print bed clean. Use a detergent like alcohol and
rub gently with a paper towel or cloth. Check this regularly, especially, when you remove the bed a lot from
the printer.
Make sure the four
contact pads are clean
from grease or debris
12.3 Dust cleaners
Filament attracts a lot of dust and small particles. Make sure the filament enters the filament holder through
the dust cleaner. After a few months of printing it is recommended to replace the dust cleaners.
12.4 Motion system
The linear bearings require almost no maintenance. Recommended is that you put a little some grease on
them every 3-4 months.
The belt tension of the x and y axis can also be checked in intervals of 3 months. Check this small movie to
see how to tension the belts.
https://www.youtube.com/watch?v=dpS6nWn5rE8
12.5 Extruder mechanism.
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13 FAQ
Coming soon.
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14 TROUBLE SHOOTING
This chapter helps to troubleshoot common problems with the printer. Each common issue is described in a table.
The tables are organized with the highest probability solutions at the top.
PROBLEM: Stopped extrusion after x-layers/Skipped layers/weak strength of
parts/Extruder jammed.
Possible cause
Possible solution
1. Is temperature setting OK?
Recommended hot-end temperatures are:
PLA: 180 – 200 °C
ABS: 210 -240 °C
Too hot extrusion causes two things. First, the filament in the nozzle tip gets
very fluid. When there are fast extrusions, the molted filament could creep up
the barrel, cool down, and solidify causing a jam.
Second, the temperature of the top part of the hot-end, which should be as
cool as possible will get critically hot-and the filament starts to melt/re-solidify
in an unwanted part of the hot-end.
Too cold extrusion, can require an extremely high torque from the extruder
motor to push the filament down the hot-end. This can cause a ticking noise
coming from the extruder stepper motor, due to lack of power. (This cannot
cause any damage to the motor or electronics).
2. Is fan blowing on top of hot-end
working?
The fan blowing on top of hot-end should always be working. When there is a
loose contact the fan might stop working at some points of the movement.
This could cause the top part of the hot-end to get too hot.
3. Ambient temperature OK?
Ambient temperature must be between 15 and 30 degC
4. Filament quality within tolerance?
Check if the filament diameter is within the 1.6 to 1.8mm. Sometimes filament
substance is not consistent; try different filament to see if it solves the issue.
5. Are all bolts to assemble the
extruder tightened sufficiently?
Make sure bolts are all tightened sufficiently.
6. Extruder arm tension OK?
The extruder arm must be able to exert enough pressure on the filament. Turn
the bolt on top of the extruder-arm counter-clockwise for more pressure.
Turn it clockwise to exert less pressure. With too much pressure on the arm
the filament will be squashed too wide and cause a lot of friction inside the
hot-end; eventually it might get stuck.
7. Extruder arm in good shape?
Check if the extruder arm is broken. Replace if broken or deformed too much.
8. Contaminants inside the hot-end.
Filament attracts a lot of dust, which without filtering all has to go through the
tiny nozzle. In time this could cause a layer of dirt inside which acts as a
thermal barrier, preventing the filament from melting properly.
Try to clean nozzle exit with 0.35mm drill, guitar string, or other thin wire.
If this doesn’t work it means there is heavy contamination inside. Take the
hot-end apart and clean it carefully with a 2mm drill from the inside. This will
only work when the hot-end is hot. Please follow the instructions
downloadable here: http://shop.FELIXprinters.com/downloads
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9. The hot-end parts are not tight
enough
When filament could leak through the components.
10. Fabrication error in hot-end
It could be that due to fabrication tolerances the hot-end parts are not fully up
to spec, maybe not aligned perfectly or the holes are not the same. Most
issues occur with the PEEK middle isolation part. Try to post drill it with a 2mm
drill.
PROBLEM: Objects don’t stick to the heated build platform
Possible cause
Possible solution
1. Is the bed clean?
For good bed adhesion of the object the bed must be clean from dirt,
dust and grease. A recommended cleanser is blue
spirit/alcohol/thinner.
An alternative way to get good adhesion is to use blue painters tape.
This can be a good idea for small objects. Downside is that it
sometimes sticks too well and takes an enormous effort to get your
part from the build plate after printing. Which could cause damage to
the printer.
Other people have obtained good adhesion by using hairspray on the
heated bed.
2. Is the heated bed on?
The recommended bed temperature for PLA is 55 degC
3. Is the bed level?
The distance between nozzle and bed must be the same everywhere.
4. Distance from head to bed ok?
Make sure the distance between bed and hot-end tip is close enough
for first layer. Adjust fine-tuning mechanism accordingly.
5. Is the print speed of the first
layer low enough?
Try reducing the speed for the first layer, by for instance adjusting the
feedrate override in the Repetier-Host software or on the display unit.
6. Is the bed flat?
When the bed is not flat, due to assembly, damage or from the
factory, it is impossible to have the same distance from bed to nozzle
over the whole surface. If this is the case, replacement is
recommended.
7. Dual extrusion: Do both
extruder-heads have the same
height?
Another possibility for dual-extrusion printers is that the two hot-ends
are not leveled closely enough relative to each other. This can cause
the lower hot-end to adhere to filament deposited by the other one
and push it aside.
PROBLEM: Bad print quality
Symptom
Possible solution
Changing slicing settings in
Repetier-Host doesn’t have
effect.
Make sure you have selected/activated the correct slicer settings.
SFACT is the slicer of preference. Slic3r is not configured out of the box.
Circles are not round/Dimensions
differ
Check belt tension
Make sure y-axis bearing is fastened enough to the z-axis carrier and
also make sure the 4 bolts are mounted with washers.
Are pulley’s set screws fastened?
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Printed parts with sharp corners
have large vibrations/waves
visible.
Make sure all parts are fastened correctly, to ensure optimal stiffness
of the construction and mechanics. When certain bolts are loose the
printer might vibrate more than normal causing bad quality prints.
The part sags after a few layers;
this happens mostly to smaller
parts with thin walled features.
The temperature of the filament is way too high.
The extrusion is not good enough. Make sure nozzle exit is clean and
also extrusion mechanism is working properly.
Slow down the print speed to give part more time to cool down.
Quality of small parts is really bad
Decrease temperature
Slow down speed.
Print multiple parts in the same print. Use the multiply plugin in
SFACT/Skeinforge.
PROBLEM: Display screen is appearing blank
Symptom
Possible solution
No characters are displayed on
the screen
Make sure connector is placed correctly on control board.
Lighting is on, but no characters
are displayed.
Contrast of the display is not set-up correctly. Turn the potentiometer
on the FELIXprinters electronics board according to the assembly
manual.
Strange characters displayed.
Contact FELIXprinters to obtain a replacement LCD screen.
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15 SAFETY
To safely operate the FELIXprinter, we advise that you keep the following safety recommendations in mind:
1. Keep children under the age of 14 out of reach of the FELIXprinter
2. Caution with any moving parts that move in the X, Y and Z direction. At the end of each moving part
there is a pinching hazard.
3. Watch out for any other non-protected sharp edges of the printer.
4. Don’t lay objects on the heated bed that are not being printed, not even when the printer is turned
off.
5. Only use the materials polyactide (PLA), Acrylonitrile butadiene styrene (ABS) or Arnitel as printing
material. Consult FELIXprinters if you want to use a different material.
6. FELIXprinters are only suitable for professional use.
7. When removing or feeding material to the hot end, wearing heat-resistant gloves is recommended.
8. Only operate the FELIXprinter in a sufficiently ventilated environment (fumes from ABS and PLA
aren’t toxic, but can cause respiratory irritation).
9. Don’t lean on the FELIXprinter when it is operating.
10. Make sure all moving parts can move without any obstructions.
11. Don’t remove any objects from the hot plate while the printer is still printing objects.
12. Don’t transport the FELIXprinter when it is in operation.
13. Do not use a different power supply than the provided power supply, it can be dangerous and cause
electronical malfunctions.
14. Use the FELIXprinter in a dry environment.
15. Use the FELIXprinter on a stable and leveled surface.
16. When moving the FELIXprinter only use the handle on top.
17. Turn off the FELIXprinter when errors occur.
18. When operating the FELIXprinter, be carefull with long hair and loose clothes.
19. When unattended, turn off the FELIXprinter.
20. Place the FELIXprinter on a table/Desk or something with a similar height. This will keep it safe from
small children.
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16 MATERIAL DATA SAFETY SHEET
16.1 PLA
Hazards Identification
Appearance:
Physical state:
Odor:
Clear, translucent, opaque, pellets.
Solid
Sweet
Potential health effects:
Eye contact: Contact with eyes may cause irritation.
Skin contact: Substance may cause slight skin irritation.
Ingestion: Ingestion may cause gastrointestinal irritation, nausea, vomiting and
diarrhoea.
Inhalation: Inhalation of dust may cause shortness of breath, tightness of the chest,
a sore throat and cough. Low hazard for usual industrial or commercial handling.
Target organ effects: There were no target organ effects noted following ingestion or
dermal exposure in animal studies.
Sensitization: Did not cause sensitisation on laboratory animals
Flammability: Fine dust dispersed in air may ignite.
First-aid measures
Eye contact: Rinse immediately with plenty of water, also under the eyelids, for at least 15 minutes. Call a physician
immediately.
Skin contact: Rinse immediately with plenty of water for at least 15 minutes. If skin irritation persists, call a physician. Cool
skin rapidly with cold water after contact with hot polymer.
Inhalation: Move to fresh air. Call a physician immediately.
Ingestion: Drink water as a precaution. Never give anything by mouth to an unconscious person. Do not induce vomiting
without medical advice. Call a physician immediately.
Notes to physician: Treat symptomatically.
Fire Fighting Measures
Flammability:
Autoignition temperature: 388°C
Flammability Limits in Air
Flammable limits in air - lower (%): Not determined
Flammable limits in air - upper (%): Not determined
Suitable extinguishing media: Foam. Water. Carbon dioxide (CO2). Dry chemical. Alcohol resistant foams are preferred if
available. General-purpose synthetic foams (including AFFF) or protein foams may function, but much less effectively.
Extinguishing media which must not be used for safety reasons: No information available Hazardous decomposition
products: Burning produces obnoxious and toxic fumes Aldehydes Carbon monoxide (CO) carbon dioxide (CO2)
Special protective equipment for firefighters: As in any fire, wear self-contained breathing apparatus pressure-demand,
MSHA/NIOSH (approved or equivalent) and full protective gear. Under fire conditions: Cool containers / tanks with spray
water. Water mist may be used to cool closed containers.
Other information: Fine dust dispersed in air may ignite. Risks of ignition followed by flame propagation or secondary
explosions shall be prevented by avoiding accumulation of dust, e.g. on floors and ledges.
Handling and Storage
Safe handling advice: Avoid contact with skin and eyes. Avoid dust formation. Workers should be protected from the
possibility of contact with molten material during fabrication. Low hazard for usual industrial or commercial handling. Use
personal protective equipment.
Storage:
Store in cool place. Keep at temperatures below 122F (50 °C). No special restrictions on storage with other products.
Toxicological Information
Principle Routes of Exposure: Eye contact. Skin contact. Inhalation. Ingestion.
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Acute toxicity: There were no target organ effects noted following ingestion or dermal exposure in animal studies.
Local effects: May cause eye/skin irritation. Product dust may be irritating to eyes, skin and respiratory system. Caused mild
to moderate conjuctival irritation in eye irritation studies using rabbits. Caused very mild redness in dermal irritation studies
using rabbits (slightly irritating). Ingestion may cause gastrointestinal irritation, nausea, vomiting and diarrhoea.
Long term toxicity: Did not cause skin allergic reactions in skin sensitization studies using guinea pigs.
Specific effects: May cause skin irritation and/or dermatitis. Ingestion may cause gastrointestinal irritation, nausea,
vomiting and diarrhoea. Inhalation of dust may cause shortness of breath, tightness of the chest, a sore throat and cough.
Burning produces irritant fumes.
Target organ effects: There were no target organ effects noted following ingestion or dermal exposure in animal studies.
Skin: LD50/dermal/rabbit > 2000 mg/kg
Ingestion: LD50/oral/rat > 5000 mg/kg.
Ecological Information
Bioaccumulation: Does not bioaccumulate. Inherently biodegradable.
Ecotoxicity effects: EC50/72h/algae > 1100 mg/L
Disposal Considerations
Waste from residues / unused products: In accordance with local and national regulations. Do not contaminate ponds,
waterways or ditches with chemical or used container. Contact manufacturer.
THE COMPANY HAS NO CONTROL OVER THE MANAGEMENT PRACTICES OR MANUFACTURING PROCESSES OF PARTIES
HANDLING OR USING THIS MATERIAL. THE INFORMATION PRESENTED HERE PERTAINS ONLY TO THE PRODUCT AS
SHIPPED IN ITS INTENDED CONDITION.
(Composition/Information On Ingredients).
Contaminated packaging: Empty remaining contents. Do not re-use empty containers. Empty containers should be
transported/delivered using a registered waste carrier to local recyclers for disposal.
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16.2 ABS
Hazards Identification
This product is not classified as dangerous according to EC criteria.
First-aid measures
Eye Contact: Flush eyes with plenty of water; remove contact lenses after the first 1-2 minutes then continue flushing for
several minutes. Only mechanical effects expected. If effects occur, consult a physician, preferably an ophthalmologist.
Skin Contact: If molten material comes in contact with the skin, do not apply ice but cool under ice water or running stream
of water. DO NOT attempt to remove the material from skin. Removal could result in severe tissue damage. Seek medical
attention immediately.
Inhalation: Move person to fresh air; if effects occur, consult a physician.
Ingestion: If swallowed, seek medical attention. May cause gastrointestinal blockage. Do not give laxatives. Do not induce
vomiting unless directed to do so by medical personnel.
Notes to Physician: If burn is present, treat as any thermal burn, after decontamination. No specific antidote. Treatment of
exposure should be directed at the control of symptoms and the clinical condition of the patient.
Fire Fighting Measures
Extinguishing Media: Water fog or fine spray. Dry chemical fire extinguishers. Carbon dioxide fire extinguishers. Foam.
Fire Fighting Procedures: Keep people away. Isolate fire and deny unnecessary entry. Soak thoroughly with water to cool
and prevent re-ignition. If material is molten, do not apply direct water stream. Use fine water spray or foam. Cool
surroundings with water to localize fire zone. Hand held
dry chemical or carbon dioxide extinguishers may be used for small fires
Special Protective Equipment for Firefighters: Wear positive-pressure self-contained breathing apparatus (SCBA) and
protective fire fighting clothing (includes fire fighting helmet, coat, trousers, boots, and gloves). If protective equipment is
not available or not used, fight fire from a protected
location or safe distance.
Unusual Fire and Explosion Hazards: Pneumatic conveying and other mechanical handling operations can generate
combustible dust. To reduce the potential for dust explosions, do not permit dust to accumulate. Dense smoke is produced
when product burns.
Hazardous Combustion Products: During a fire, smoke may contain the original material in addition to combustion products
of varying composition which may be toxic and/or irritating. Combustion products may include and are not limited to:
Nitrogen oxides. Carbon monoxide. Carbon dioxide.
Combustion products may include trace amounts of: Styrene. Hydrogen cyanide
Handling and Storage
Handling
General Handling: No smoking, open flames or sources of ignition in handling and storage area. Good housekeeping and
controlling of dusts are necessary for safe handling of product. Avoid breathing process fumes. Use with adequate
ventilation. When appropriate, unique handling
information for containers can be found on the product label. Workers should be protected from the possibility of contact
with molten resin. Do not get molten material in eyes, on skin or clothing. Pneumatic conveying and other mechanical
handling operations can generate combustible dust. To
reduce the potential for dust explosions, electrically bond and ground equipment and do not permit dust to accumulate.
Dust can be ignited by static discharge.
Storage
Store in accordance with good manufacturing practices
Personal Protection
Eye/Face Protection: Use safety glasses. If there is a potential for exposure to particles which could cause eye discomfort,
wear chemical goggles. If exposure causes eye discomfort, use a full-face respirator. Use safety glasses. Safety glasses
should be consistent with Directive 89/686/EEC
Category 2. If there is a potential for exposure to particles which could cause eye discomfort, wear chemical goggles.
Chemical goggles should be consistent with EN 166 or equivalent. If exposure causes eye discomfort, use a full-face
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respirator.
Skin Protection: No precautions other than clean body-covering clothing should be needed.
Hand protection: Chemical protective gloves should not be needed when handling this material. Consistent with general
hygienic practice for any material, skin contact should be minimized. Use gloves with insulation for thermal protection (EN
407), when needed. Use gloves to protect from mechanical injury. Selection of gloves will depend on the task.
Respiratory Protection: In dusty or misty atmospheres, use an approved particulate respirator. Use an approved airpurifying respirator when vapors are generated at increased temperatures or when dust or mist is present. Use the
following CE approved air-purifying respirator: When dust/mist are
present use a/an Particulate filter, type P2. When combinations of vapors, acids, or dusts/mists are present use a/an Organic
vapor cartridge with a particulate pre-filter, type AP2.
Ingestion: Use good personal hygiene. Do not consume or store food in the work area. Wash hands before smoking or
eating.
Engineering Controls
Ventilation: Good general ventilation should be sufficient for most conditions. Local exhaust ventilation may be necessary
for some operations
Toxicological Information
Acute Toxicity
Ingestion
Very low toxicity if swallowed. Harmful effects not anticipated from swallowing small amounts. May cause choking if
swallowed.
Estimated LD50, Rat > 5,000 mg/kg
Eye Contact
Solid or dust may cause irritation or corneal injury due to mechanical action. Elevated temperatures may generate vapor
levels sufficient to cause eye irritation. Effects may include discomfort and redness.
Skin Contact
Essentially nonirritating to skin. Mechanical injury only. Under normal processing conditions, material is heated to elevated
temperatures; contact with the material may cause thermal burns.
Skin Absorption
No adverse effects anticipated by skin absorption. Estimated LD50, Rabbit > 2,000 mg/kg
Inhalation
No adverse effects are anticipated from single exposure to dust. Vapors/fumes released during thermal processing may
cause respiratory irritation.
Repeated Dose Toxicity
Additives are encapsulated in the product and are not expected to be released under normal processing conditions or
foreseeable emergency.
Ecological Information
CHEMICAL FATE
Movement & Partitioning
No bioconcentration of the polymeric component is expected because of its high molecular weight. In the terrestrial
environment, material is expected to remain in the soil. In the aquatic environment, material will sink and remain in the
sediment.
Persistence and Degradability
This water-insoluble polymeric solid is expected to be inert in the environment. Surface photo degradation is expected with
exposure to sunlight. No appreciable biodegradation is expected.
ECOTOXICITY
Not expected to be acutely toxic, but material in pellet or bead form may mechanically cause adverse effects if ingested by
waterfowl or aquatic life.
Disposal Considerations
For uncontaminated material the disposal options include mechanical and chemical recycling or energy recovery. In some
countries landfill is also allowed. For contaminated material the options remain the same, although additional evaluation is
required. For all countries the disposal methods
must be in compliance with national and provincial laws and any municipal or local by-laws. All disposal methods must be in
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compliance with the EU framework Directives 91/156/EEC, 91/689/EEC and their subsequent adaptations, as implemented in
National Laws and Regulations, as well as EU Directives dealing with priority waste streams. Transboundary shipment of
wastes must be in compliance with EU Regulation 259/93 and subsequent modifications.
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17 APPENDIX: TERMS OF SERVICE
1. Scope
a) These Terms and Conditions shall apply to all purchases submitted or to be submitted by you for any item, service or
subscription offered to you on or via the FELIXprinters website, a FELIXprinters device or other FELIXprinters application
(referred to in these Terms and Conditions as the “Products”), including, but not limited to, (i) hardware devices,
accompanying items and accessories including devices, items or accessories containing pre-installed software (“Hardware”),
(ii) FELIXprinters software, including content and content programs offered by FELIXprinters and all Internet-based
downloadable (“Software”) and (iii) services offered by FELIXprinters from time to time (“Services”), which may include
(separately or bundled) Internet-based services, (third party) functionality or content, whether offered to you on a
subscription basis (“Subscription”) or on a pre-paid basis and delivered in one or more parts.
2. Orders
a) Any purchase order submitted is subject to acceptance by FELIXprinters. Only upon acceptance by FELIXprinters by way
of an order confirmation is the agreement concluded.
b) FELIXprinters reserves the right to reject any orders in full or in part or to apply a maximum order amount.
c) All orders for Hardware are subject to stock availability.
3. Price and payment
a) Prices indicated on the website are exclusive of state and local sales and use taxes. You are responsible for any such state
and local sales and use taxes, and any other taxes and government levies, if any, associated with your order. Shipping and
handling charges (if any) will apply in addition to the sale price indicated on the website and the applicable sales and use
taxes. Prices are subject to change at any time but will not affect orders for Hardware, Software, or Services made prior to
the date of the change (subject to clause 7c).
b) All orders must be paid for through the payment service as made available by FELIXprinters (“Payment Service”). In order
to submit orders and use the Payment Service you must supply details of your preferred payment method, billing and
shipping address (if applicable) and/or any other details necessary to complete the order.
4. Delivery and risk of loss
a) FELIXprinters will endeavor to deliver or activate the Product within thirty (30) days of order acceptance. If multiple
Products are ordered, FELIXprinters reserves the right to deliver or activate each Product separately.
b) Products will be delivered either to your delivery address or possession, or electronically. The risk of loss or damage to the
Products will pass to you at the moment the Products are delivered to your delivery address or possession.
c) If you refuse or neglect to take delivery of the Products, FELIXprinters reserves the right to charge you for the reasonable
cost of storing and shipping the Products until delivery can be made.
d) If delivery to you should fail for any reason outside of FELIXprinters’s control, FELIXprinters reserves the right to cancel
the purchase agreement and refund any moneys paid
e) If FELIXprinters delivers a Product or an amount of a Product that you did not order or activates a Product on your device
by mistake, you shall immediately inform FELIXprinters of its mistake by email via [email protected] and you shall, at
FELIXprinters’s request, immediately arrange for the return of the Product (the costs of which shall be met by FELIXprinters),
de-install or destruct the Product.
f) Acceptance of a non-ordered Product or amount of a Product does not relieve you from acceptance and payment of the
Product you initially ordered, unless otherwise agreed with FELIXprinters.
5. Return Policy
a) FELIXprinters allows you to return Hardware for any reason provided that it has not yet been used at any time during the
fourteen (14) business days following the date of receipt at your delivery address. If the item has not been opened,
FELIXprinters will refund the purchase price actually paid minus shipping and handling charges. If the item has been opened,
FELIXprinters will charge a 15% restocking fee in addition to shipping and handling charges. FELIXprinters will not issue
refunds for products that have been defaced, altered, used, or damaged in any way. All requests for refunds are subject to
inspection by FELIXprinters of the returned item. FELIXprinters will issue refunds through a bank transfer or PayPal. If you
choose to return any Hardware, you must contact FELIXprinters during the fourteen (14) business days following receipt by
email via [email protected] to obtain a Return Materials Authorization number and return the Hardware in its original
packaging, free of all interests, liens, or claims otherwise, to the address provided by FELIXprinters. FELIXprinters will not
issue any refunds in response to requests made more than fourteen (14) business days following receipt of the item.
FELIXprinters will only accept returns on items purchased directly from the FELIXprinters store.
b) Purchases of Software may be cancelled in accordance with clause 5(a) provided that the seal has not been broken nor tie
wraps are cut losse. Downloading, installing or activating Software are all considered as breaking the seal.
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c) You agree that the supply of Services by FELIXprinters will commence immediately on FELIXprinters’s acceptance of your
purchase order or placed order via the website. You will not be able to cancel the purchase agreement after supply of the
Services commences.
d) All sales of products sold as Refurbished are final.
6. License, Copyright & Confidentiality
a) Subject to these Terms and Conditions, you are granted a license to reproduce in order to install and execute the Software,
Services and/or the data, information, functionality or other content (“Content”) provided to you as part of the Hardware or
via for personal and private use only on the terms set out in this article 6 (“License”). You may install and use the Software,
Services and Content on only one computer device at any time and in combination with only one Product. You may not
provide the Software, Services or Content to others, directly or indirectly for their or anyone else’s use. This License is nonexclusive and non-transferable which means that FELIXprinters is free to license the Software, Services and Content to other
customers and that your right to use the Software, Services and Content cannot be transferred by you to someone else or to
another piece of Hardware. This License does not include any right to obtain future upgrades, updates or supplements to the
Software, Services or Content. If upgrades, updates or supplements to the Software, Services or Content are obtained,
however, the use of such upgrades, updates or supplements will be governed by these Terms and Conditions or such other
terms and conditions as you shall be asked to accept prior to FELIXprinters supplying you with the relevant upgrade, update
or supplement.
b) FELIXprinters reserves the right, with or without notice, to discontinue update, upgrade and supplement services provided
to you or made available to you through the use of the Software, Services or Content, unless the provision of such updates,
upgrades or supplements forms an integral part of the Product, as indicated by FELIXprinters at the time of sale.
c) Without prejudice to any other rights, FELIXprinters may immediately terminate the License without notice of default being
required if you fail to comply with any material term of these Terms and Conditions which shall be understood to include
clauses 6 and 9. In such event, you must destroy all copies of the Software and all of its component parts as well as any
Content.
d) Copyright and other intellectual, industrial and/or proprietary rights to the Software, to the Content, the Services and to
any copies made of it are owned by FELIXprinters and/or its suppliers. FELIXprinters permits you to use the Software, Services
and Content only in accordance with these Terms and Conditions. All rights not specifically granted in these Terms and
Conditions are reserved by FELIXprinters. You may either (a) make one copy of the Software solely for backup or archival
purposes, or (b) transfer the Software to a single medium provided the original is kept solely for backup or archival purposes.
Product manual(s) or written materials may not be copied, except for your own use. You may not copy, download, upload or
in any other way reproduce Content, except for creating one copy solely for backup or archival purposes. You do not acquire
ownership of the Software or Content.
e) You acknowledge and agree that the Products were developed at considerable time and expense by FELIXprinters and are
confidential to, and a trade secret of, FELIXprinters and/or other third parties. You undertake to maintain the Products in
strict confidence and not to disclose or provide access to the Product to any third party.
7. Third Party Software Materials
FELIXprinters Products may make use of third party software codes, data, information functionality, other content and
algorithms (“Third Party Materials”). The use of Third Party Materials included in the Products may be subject to other terms
and conditions. The official copyright notices and specific license conditions of these Third Party Materials are to be found in
or via our website. You hereby agree that the submission of any order implies that you have read and accepted the terms
and conditions for any Third Party Materials included in the Products ordered.
8. Other Restrictions
Renting, lending, public presentation, performance or broadcasting or any other kind of distribution of the Products is
prohibited. Other than as permitted by applicable legislation, you will not, and will not allow any person to, modify the
Products or any part thereof, to analyze it by means of reverse engineering, to decompile or disassemble the Products, or to
break or circumvent encryption or to allow or enable third parties to do so.
9. Limited Warranty
a) FELIXprinters does not and cannot warrant that the Products operate in a manner that is completely error-free nor that
any information provided is always accurate. Calculation errors may occur when using systems such as those caused by local
environmental conditions and/or incomplete or incorrect data.
b) FELIXprinters offers a limited warranty that the Hardware will be free from defects in workmanship and materials under
normal use (“Defects”) for a period of one (1) year from the date the Hardware was purchased (“Warranty Period”). Any
warranty obligation of FELIXprinters under this Section is expressly conditioned on your compliance with this Agreement.
During the Warranty Period, the Hardware will be repaired or replaced by FELIXprinters (“Limited Warranty”) without charge
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for either parts or labor. If the Hardware is repaired after the Warranty Period has expired, the Warranty Period for the repair
will expire six (6) months after the date of repair. This warranty does not cover Software or Services.
c) This Limited Warranty does not cover damage caused by normal wear and tear or as a result of the Hardware being opened
or repaired by someone not authorized by FELIXprinters, and does not cover damage caused by: misuse, moisture, liquids,
proximity or exposure to heat and accident, abuse, non-compliance with the instructions supplied with the Hardware, neglect
or misapplication. The Limited Warranty does not cover physical damage to the surface of the Hardware.
d) EXCEPT FOR THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FELIXprinters
AND ITS SUPPLIERS PROVIDE THE PRODUCTS “AS IS AND WITH ALL FAULTS”, AND HEREBY DISCLAIM ALL OTHER
WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY (IF
ANY) IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT, QUIET ENJOYMENT,
SYSTEM INTEGRATION, TITLE, SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF RELIABILITY OR
AVAILABILITY, OF ACCURACY OR COMPLETENESS OF RESPONSES, OF RESULTS, OF WORKMANLIKE EFFORT, OF LACK OF
VIRUSES, AND OF REASONABLE CARE AND SKILL, ALL WITH REGARD TO THE PRODUCTS; AS WELL AS THE PROVISION OF
OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATION, SOFTWARE, AND RELATED CONTENT THROUGH
THE PRODUCTS OR OTHERWISE ARISING OUT OF THE USE OF THE PRODUCTS. ALSO, THERE IS NO WARRANTY OR
CONDITION OF QUIET ENJOYMENT, QUIET POSSESSION, OR NON-INFRINGEMENT WITH REGARD TO THE PRODUCTS.
e) In order to make a claim under the Limited Warranty of a Defect, you must contact FELIXprinters by email during the
Warranty Period via to explain the Defect and to obtain a Return Materials Authorization number if necessary. The Hardware
must be returned to FELIXprinters as soon as possible following your notification of the Defect, along with an explanation of
the Defect, to the address provided by FELIXprinters. You must comply with any other return procedures stipulated by
FELIXprinters, if any.
f) This Limited Warranty is the only express warranty made to you and is provided in place of any other express warranties
or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.
g) If applicable law requires any implied warranties with respect to the Hardware, all such warranties are limited in duration
to one (1) years. Some states and/or jurisdictions do not allow limitations on how long an implied warranty lasts, so the above
may not apply to you. The provisions of this clause 9 do not affect any of your legal rights under applicable national legislation
governing the sale of consumer goods.
h) This Limited Warranty is not transferable.
i) This clause 9 sets forth your sole and exclusive remedy in connection with any warranties granted by FELIXprinters
hereunder.
10. Limitation of Liability
a) NEITHER FELIXPRINTERS NOR ITS SUPPLIERS SHALL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT,
INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING IN EACH CASE, BUT NOT
LIMITED TO, DAMAGES FOR THE INABILITY TO USE OR ACCESS THE PRODUCTS, LOSS OF DATA, LOSS OF BUSINESS, LOSS
OF PROFITS, BUSINESS INTERRUPTION OR THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE PRODUCTS,
EVEN IF FELIXPRINTERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
b) NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT
LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT OR ANYTHING
ELSE), THE ENTIRE LIABILITY OF FELIXPRINTERS AND ANY OF ITS SUPPLIERS ARISING FROM OR RELATED TO THE USE OF
THE PRODUCTS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCTS CONCERNED.
c) Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations
or exclusions may not apply to you. The above limitation of liability does not affect any legal rights under the applicable
national legislation.
11. Export Controls
You will comply with all applicable laws and regulations, including without limitation the Dutch Administration Act, regarding
the export of technology with respect to the Products.
12. Force Majeure
Force majeure means circumstances that impede the fulfillment of FELIXprinters’s obligations under these Terms and
Conditions which are not within FELIXprinters’s reasonable control, including late and/or delayed deliveries and incomplete
deliveries by FELIXprinters caused by circumstances beyond FELIXprinters’s reasonable control. In a force majeure situation
all of FELIXprinters’s obligations shall be suspended. Should the period in which FELIXprinters cannot fulfill its obligations as
a result of force majeure continue for longer than ninety (90) calendar days, both parties shall be entitled to dissolve the
purchase agreement in writing without there being an obligation to pay any compensation whatsoever arising out of or in
connection with that dissolution.
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13. Privacy
FELIXprinters will not disclose information regarding your personal details, account or transactions to any third party other
than in accordance with the privacy policy from Dutch law.
FELIXprinters holds the right to show your company name and logo in FELIXprinters’s promotions, only in the context of you
being one of FELIXprinterss customers. (‘’Our customers include …[Buyer company name and logo]’’)
14. Links to Third Party Websites
FELIXprinters is not responsible for the content of any third-party websites or services, any links contained in third-party
websites or services, or any changes or updates to third-party websites or services. Where FELIXprinters provides links and/or
access to third-party websites and/or services it is only as a convenience to you, and the inclusion of any link or access does
not imply an endorsement by FELIXprinters of the third-party site or service.
15. Third Party Rights
Third parties have no rights under applicable legislation in relation to the rights of third parties to rely upon or to enforce any
term of these Terms and Conditions but that does not affect any right or remedy of a third party which exists or is available
apart from such applicable legislation.
16. Survival
Any provisions in these Terms and Conditions which by their nature extend beyond the termination or expiration of any sale
or license of the Products will remain in effect.
17. Severability
If any provision of these Terms and Conditions is deemed to be void, invalid, unenforceable or illegal, the other provisions
shall continue in full force and effect. You and FELIXprinters are deemed to have agreed to new terms and conditions in
substitution for such invalid provisions. These new terms and conditions shall be interpreted, as regards their contents and
effect, as closely as possible to the original text as written but in such a way that rights can indeed be derived from them.
18. Governing law
These Terms and Conditions and any disputes related to these Terms and Conditions or to the purchase and use of the
Products or otherwise are subject to the laws of The Netherlands. The United Nations Convention on Contracts for the
International Sales of Goods is hereby excluded from application to these Terms and Conditions. All disputes arising out of
these Terms and Conditions shall be settled by courts venued in Amsterdam, which will have exclusive jurisdiction in respect
of any such disputes.
19. Translations
This English version of these Terms and Conditions is the version that governs your purchase, of Products from FELIXprinters
if you are located in the Unites States of America. Should you have any questions, suggestions or complaints concerning your
order, your purchase, these Terms and Conditions, or if you desire to contact FELIXprinters for any reason, please do so by
email by visiting FELIXprinters’s website.
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