EZ 4G™ User Manual
EZ 4G
™
Home Signal Booster Kit
User Guide
Thank you for your purchase of the EZ 4G. With this easy set-up guide, this booster can be installed in as little as 10
minutes, so you can enjoy a reliable consistent cellular connection.
SureCall’s EZ 4G was specifically designed to eliminate frustrations over dropped calls, limited range and slow
data rates by amplifying incoming and outgoing cellular signals in homes and offices.
EZ 4G is a 5-band cellular booster that enhances 2G, 3G and 4G voice and data.
If you need any assistance while installing this product please contact tech support at 1-888-365-6283 or email
us at: [email protected]
Important:
Before installing your booster you need to register it with your carrier. You can do so online at the following urls:
Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html
AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
T-Mobile: https://www.signalboosterregistration.com/
Sprint: https://www.sprint.com/legal/fcc_boosters.html
U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp
2
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Table of Contents
TABLE OF CONTENTS
Package Contents........................................................................................................................ 5
Before Installation ....................................................................................................................... 6
Installation Overview.................................................................................................................. 6
EZ 4G INSTALLATION................................................................................................................... 6
Step 1. F
ind the area with the Strongest Signal ...................................................................... 6
Step 2. Install the Signal Booster.............................................................................................. 7
Step 3. Install the Inside Antenna ............................................................................................ 8
Option A: Inside desktop antenna.......................................................................................................... 8
Option B: Inside Panel Antenna............................................................................................................. 9
Booster Hardware.................................................................................................................... 10
LED Indicators............................................................................................................................ 11
If you Want to Improve Coverage............................................................................................. 11
Troubleshooting.......................................................................................................................... 12
FCC, IC and Safety Information................................................................................................ 12
Product Specifications............................................................................................................... 13
Kitting Information................................................................................................................... 13
Warranty...................................................................................................................................... 14
Limitations of Warranty, Damages and Liability..................................................................... 15
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
3
How It Works
SureCall’s EZ 4G is a high-quality bidirectional signal booster that enhances cellular signals to areas
that are prone to weak cellular coverage.
How it works:
4
•
An antenna built into the back of the booster communicates with the cell tower while it sits in
your window.
•
An inside desktop antenna or optional panel antenna that communicates with your cell phone.
•
Signals sent from a cell tower are received by EZ 4G, amplified and then broadcast to your
phone via the inside antenna. When your phone transmits, the signal is sent to the inside antenna, amplified and then sent to the cell tower via the EZ 4G.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Package Contents
PACKAGE CONTENTS
1. Unpack all package contents. For missing or damaged items, contact your reseller.
2. Turn over the signal booster and record the model and serial number for reference:
Serial #: ________________________________________________________________
Purchase Date: __________________________________________________________
3. Keep the carton and packing material to store the product in case you need to return. Your EZ 4G signal
booster package includes the following items:
•
•
•
•
One SureCall EZ 4G signal booster
One power supply
One inside antenna
Cable for connecting the outside antenna to the signal booster
EZ 4G with built-in antenna
and removable stand
SC-302W Desktop Antenna
OR Optional SC-248W Panel Antenna
OR
Power Supply
Indoor Cable SC-240-50NN (White)
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.
Changes or modifications not expressly approved by SureCall could void the user’s authority to operate the equipment.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
5
Before You Install
BEFORE INSTALLATION
1. Make sure you have positioned the booster close enough to an existing electrical outlet.
2. Ensure adequate separation between the planned locations of the booster and inside antenna
(see page 8).
3. Make sure you have sufficient cable length between the inside antenna location and booster location.
Installation Overview
Step 1. Find the window that has the strongest signal. Note that the EZ 4G and the desktop antenna should
have a separating wall.
a) If installing in a two story home or office place the EZ 4G upstairs and install the inside antenna
downstairs.
Step 2. Mount the signal booster, connect the inside antenna cable to the signal booster, and connect the booster to an AC power source.
a) For optimum performance, place the EZ in a corner of the window.
Step 3. Install the inside antenna.
EZ 4G INSTALLATION
Step 1. F
ind the area with the Strongest Signal
The signal booster requires a minimum cellular signal of low –100 dBm to high –90 dBm.
Signal readings usually appear as a negative number (for example, -85). The stronger the EZ signal, the closer
it gets to zero. Aim for a signal between -65 and -85 dB. Signals stronger than -50 dB may cause the booster
to shut down. Find the area with the strongest cellular signal source from your service provider by following
the directions below. You can also go to www.antennasearch.com to find the general location of your carrier’s
towers.
Select a window sill location away from buildings, walls, trees, hills, and other terrain features that can block or
reflect wireless signals with the strongest signal.
Measure the strength of the existing cellular signal in various locations
•
•
•
6
Apple iPhones: Dial*3001# 12345#* and press Call. In the top-left corner, a number appears instead of
bars.
Android devices: download apps such as “Network Signal Info” in the Google Play store to measure
signal strength. Search check real signal strength to find other cell signal measurement apps.
Internet: go to www.speedtest.net
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Poor
Good
-60dB
-50dB
-70dB
-80dB
-90dB
-100dB
-110dB
Installing Your Hardware
Excellent
Cell
Tower
Step 2. Install the Signal Booster
1. Select a location close to a working AC outlet, noting that the back of the booster should be pointed in
the direction of the nearest cell tower (Go to www.antennasearch.com for information.). Do not expose the
signal booster to excessive heat, direct sunlight, moisture, and airtight enclosures.
2. Choose the appropriate installation method for your application (either the supplied window sill stand or
mounting tape if no window sill is present).
3. Connect the inside antenna cable to the signal booster. Hand-tighten the connection.
4. Connect the AC power cord to the signal booster.
5. Connect the plug on the other end of the 110V AC power outlet.
Note: Where you install your booster in relation to the carrier’s cell phone tower also determines signal strength. Although cell phone
carriers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal strength at your location.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
7
Installing Your Hardware
6. The signal booster turns on automatically.
•
•
The Power LED lights up green to show that the signal booster is ready for use.
The Alert LEDs flash 5 times on each band to show the band is activated.
Note: If the Power LED does not turn ON or the Alert LEDs continue to flash, see ”Troubleshooting” on page 12.
his booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury, and void
T
your warranty.
Step 3. Install the Inside Antenna
For areas of 1,000 square feet and below allow 30-35 feet of separation between the booster and the desktop
antenna (minimum separation is 20 feet).
Please note: The range of the antenna is dependent on three factors:
1. Physical obstructions,
2. Power generated by booster
3. Reception from outside signal received and distributed by EZ 4G
Option A: Inside desktop antenna
Place the inside antenna in a central location where signal is needed.
Important:
•
Window films that are used to block UV rays also block cellular signals. When using a booster with a home
comprised of film-coated windows, a booster that comes with an outdoor antenna must be used.
•
This antenna should not be used near open fire or flame.
•
Storage and transportation: Store and place in non-extreme room-temperature and dry environment
EZ 4G Booster
minim
u m 20
8
ft. sep
aratio
n
Desktop antenna
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Installing Your Hardware
Option B: Inside Panel Antenna
Choose a location for mounting the antenna on vertical surface. Ideal height off the ground or floor should be
the approximate height of your cell phone when in use.
1. Using plate, mark position of desired screw placement with pencil or marker.
2. Screw mounting plate into place with the slide panel protruding towards you.
3. Slide antenna securely onto mounting plate.
Note: Be sure to provide enough separation from outside antenna. Panel antenna should not face outside antenna.
FCC 27.5 (d)(4) Statement: Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well as mobile and
portable stations operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP. Fixed stations operating in the
1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in
these bands must employ a means for limiting power to the minimum necessary for successful communications.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
9
Installing your Hardware
Booster Hardware
The following image shows the key hardware components on the cellular booster.
Refer to this image as you install your EZ booster components.
Power LED
Left LED
Right LED
Booster Diagram
10
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Troubleshooting
LED INDICATORS
LED
Position
LED Color
LED
Condition
Indication
Left
Red:
Flashing
The booster is receiving too strong of a signal which could cause the booster to
automatically turn off
When this happens: Relocate the EZ 4G to a window location where the signal is
weaker.
Left OR
Right
Red
Flashing
Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.
Left OR
Right
Yellow
Solid
All bands are inactive. Light is off while band is active.
Right
Yellow/Red
Alternately
Flashing
Oscillation is detected.
Alternately
Flashing
The level of oscillation being received by the EZ requires the booster to be shut off until
adequate separation between the booster and inside antenna is achieved.
Left AND
Right
Yellow/Red
When this happens: Increase the separation between the inside antenna and the EZ
4G.
IF YOU WANT TO IMPROVE COVERAGE
•
•
•
Find a location that receives a stronger signal and relocate the outside antenna to that location.
Increase the distance between the booster and inside antennas.
If using the inside desktop antenna, try upgrading to the optional inside panel antenna.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
11
Troubleshooting
TROUBLESHOOTING
In the event you encounter a problem, follow the suggestions below to resolve the issue.
To resolve issues indicated by the LEDs, refer to “LED Indicators” on page 11.
Problem
Resolution
Signal booster has no
power
Verify that the power switch on the booster is turned on.
Verify that the power source is not controlled by a switch that can remove power from the outlet by
connecting to an alternate power source.
If available, use testing equipment like a multimeter to determine the voltage output of the power
supply. It should match the stated output on the AC adapter.
Check the green POWER LED on the signal booster. If it is OFF, return the power supply to SureCall.
Contact tech support at to receive an RMA at:
1-888-365-6283 or [email protected], or go to www.surecall.com during business hours to chat
with a representative.
After installing your signal
booster system, you have
no signal or reception
This is a CONSUMER device.
Verify that all cable connections are tightly secured.
On the booster, verify that there are no FLASHING or SOLID RED LEDs, or lights rapidly FLASHING
between two colors.
FCC, IC AND SAFETY INFORMATION
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You
MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be
reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or
gain reduction and not by an attenuator at the output of the device.
La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des appareils avec porteuses multiples, on
doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il peut causer du brouillage aux utilisateurs de bandes adjacentes. Une telle réduction
doit porter sur la puissance d’entrée ou sur le gain, et ne doit pas se faire au moyen d’un atténuateur raccordé à la sortie du dispositif.
12
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Specification
PRODUCT SPECIFICATIONS
EZ 4G Specifications
Uplink Frequency Range (MHz):
698-716 / 776 – 787 / 824-849 / 1850-1915 / 1710-1755
Downlink Frequency Range (MHz):
728-746 / 746 – 757 / 869-894 / 1930-1995 / 2110-2155
Donor/Server Port Impedance:
50 ohm / 75 ohm
Maximum Gain:
Cellular: 65 dB / PCS: 72 dB / LTE(A): 63.5 dB / LTE(V): 64 dB / AWS: 71 dB
Noise Figure:
7 dB
VSWR:
≤2.0
Supported Standards:
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards
AC Input:
110V
Maximum Output Power:
1 Watt EIRP
Cable:
RG6 (SC-240)
RF Connectors:
Donor port: Integral
Server port: F Female
Power Consumption:
<10W
Weight:
3 lb. 2 oz.
Dimensions:
13 in. Diameter
FCC ID / IC:
RSNEZ4G
Coverage:
1-2 Rooms
Kitting Information
Component
Product
number
Gain/Loss
Note
LTE-A
LTE-V
800 MHz
1900 MHz
1700 / 2100 MHz
Outdoor Antenna*
SC-500W
4 dBi
4 dBi
6 dBi
7 dBi
7 dBi / 8.5 dBi
Inside Cable*
SC-RG6-50
3.32 dBi
3.32 dBi
3.75 dBi
6.42 dBi
6.22 dBi / 6.68 dBi
SC-249W
7 dBi
7 dBi
7 dBi
10 dBi
10 dBi / 10 dBi
SC312W
2.5 dBi
2.5 dBi
3 dBi
5 dBi
4 dBi / 5 dBi
Inside Antenna*
50 Feet or longer
* All equivalent antennas and cables are suitable for use with the EZ i4G booster
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
13
Warranty
WARRANTY
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject
to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect
April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received
by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit
for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to
include accessories sold in addition to the signal booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or
damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in
full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part
thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized in writing by SureCall.
Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and
SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the
shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable
specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty shall not apply to
any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever
in respect to accessories or parts not supplied by it.
14
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Warranty
Limitations of Warranty, Damages and Liability
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS,
WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONEMATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF
CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER
CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly
shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award
rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable
law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions
hereof.
48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and
fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not
be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are
subject to change without notice.
© 2015. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
15
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider
and have your provider’s consent. Most wireless providers consent to the use of
signal boosters. Some providers may not consent to the use of this device on their
network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by
the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any
person. You MUST cease operating this device immediately if requested by the
FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate
for calls served by using this device.
This device may be operated ONLY in a fixed location for in-building use.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
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