ISO 9001:2008 Certified

DIGITEL

MPCe & LPCe

USERS MANUAL

PN 900015, Rev E

GENERAL INFORMATION

The DIGITEL™ Multiple Pump Controller (MPCe) and Large Pump

Controller (LPCe) are ion pump power supply controllers.

The DIGITEL MPCe is designed to operate up to two ion pumps independently or up to four simultaneously along with and a titanium sublimation pump (TSP) or non-evaporable getter (NEG) pump.

The DIGITEL LPCe can operate a single ion pump independently or up to four ion pumps simultaneously.

Both units can accommodate pump sizes from 10 l/s and up to

1200 l/s.

They are microprocessor-based controllers containing a metering circuit, 8 process set points, and support standard serial communications. The front panel display provides direct readout of the ion pump voltage, current, or pressure.

Individual model specification information is located on our website at: www.gammavacuum.com

WARNING:

Do not use unauthorized parts.

Such parts may compromise safety. Contact

Gamma Vacuum with any questions.

Read this entire manual and follow installation instructions. Failure to do so may cause injury and/or may void warranty.

APPROVALS

The DIGITEL MPCe and LPCe are shown to meet the intent of

Directive 89/336/EEC for Electromagnetic Compatibility and Low-

Voltage Directive 73/23/EEC for product Safety. Compliance was demonstrated to the following specifications as listed in the Official

Journal of the European Communities:

• EN 55011 Class A radiated and Conducted Emissions

• IEC 801-2 Electrostatic Discharge Immunity

• IEC 801-3 RF Electromagnetic Field Immunity

• IEC 801-4 Electrical Fast Transient/Burst Immunity

• EN 61010-1 Safety requirements for electrical equipment for measurement, control, and laboratory use

WARNINGS

WARNING:

SHOCK HAZARD. CAN

CAUSE INJURY OR DEATH.

REMOVE POWER BEFORE

SERVICING.

WARNING:

HEAVY OBJECT. TO AVOID

MUSCLE STRAIN OR BACK

INJURY, USE LIFTING AIDS

AND PROPER LIFTING

TECHNIQUES WHEN

REMOVING OR REPLACING.

WARNING:

READ AND UNDERSTAND

OPERATOR’S MANUAL

BEFORE USING THIS

MACHINE. FAILURE TO

FOLLOW OPERATING

INSTRUCTIONS COULD

RESULT IN INJURY OR

DAMAGE TO EQUIPMENT.

ALERTE:

RISQUE DE CHOC. PEUT

CAUSER DES BLESSURES

OU LA MORT. RETIRER LA

SOURCE D’ALIMENTATION

AVANT LE SERVICE.

ALERTE:

OBJET LOURD. POUR

EVITER UNE TENSION

MUSCULAIRE OU UN MAL

DE DOS, UTILISER DES

AIDES ET DES TECHNIQUES

DE LEVAGE APPROPRIEES

POUR L’ENLEVEMENT OU LE

DEPLACEMENT.

ALERTE:

LIRE ET COMPRENDRE LE

MANUEL D’OPERATION

AVANT D’UTILISER CETTE

MACHINE . NE PAS SUIVRE

LES INSTRUCTIONS

D’OPERATION PEUT CAUSER

DES BLESSURES OU DES

DEGATS A L’EQUIPEMENT.

警告：

点検・修理の際は

必ず全ての電源を

お切りください。

使用者が感電した

り、死亡、または

重傷を負う危険が

あります。

警告:

大変重い装置です。

筋挫傷、背部損

傷等を防ぐ為、移

動や移設の際は適

切な技術や補助機

器等を使用してく

ださい。

警告：

この装置を使用さ

れる前に必ず取扱

説明書を熟読し理

解した上でご使用

ください。取扱説

明書の通り操作を

しなかった場合、

装置が損傷、破損

することがありま

す。

安全警告:

触电危险。触电可

能导致受伤或死亡。

请于维修前去掉电

源。

安全警告:

重物。为避免肌肉

拉伤或背部受伤，

当移动或归位时请

使用起重设备以及

适当的起重技术。

ADVERTENCIA:

PELIGRO POR DESCARGA. PUEDE

CAUSAR LESIÓN O INCLUSO LA

MUERTE. RETIRE Y DESCONECTE

LA FUENTE DE ALIMENTACION

ELECTRICA, ANTES DE PROCEDER

AL SERVICIO DE REPARACIÓN,

MANTENIMIENTO O REVISION

INTERNA.

ACHTUNG:

GEFAHR ELEKTRISCHER

SCHLÄGE. VERLETZUNGS- ODER

LEBENSGEFAHR. TRENNEN

SIE ALLE ELEKTRISCHEN

ANSCHLÜSSE VON DER

SPANNUNGSVERSORGUNG

BEVOR SIE ARBEITEN AN DEM

GERÄT AUSFÜHREN.

ADVERTENCIA:

OBJETO PESADO. PARA EVITAR

UN SOBRE-ESFUERZO MUSCULAR

O DAÑO FÍSICO, UTILIZE LA

AYUDA DE ELEVADORES Y

TÉCNICAS APROPIADAS PARA EL

MANEJO DE OBJETOS PESADOS,

CUANDO LO TRANSPORTE,

DESPLAZE O CONSIDERE

REEMPLAZARLO.

ACHTUNG:

SCHWERES OBJEKT.

ZUR VERMEIDUNG VON

MUSKELZERRUNGEN ODER

RÜCKENSCHÄDEN BEIM

TRANSPORT GEEIGNETE

HUBVOR-RICHTUNGEN UND

HEBETECHNIKEN VERWENDEN.

安全警告:

在使用

这

台机器前，

请务

必

阅读

并理解

“操作

员

手册

（指南）”。如果

未能遵循操作步

说

明，将可能

导

致

设备

的

损

坏。

骤

ADVERTENCIA:

LEA, ESTUDIE, Y ENTIENDA BIEN

EL MANUAL DE OPERACION,

ANTES DE USAR ESTA

MAQUINARIA. UNA FALLA POR

NO SEGUIR LAS INSTRUCCIONES

OPERATIVAS, PUDIERA RESULTAR

EN DAÑO O PERJUICO DEL

EQUIPO.

ACHTUNG:

LESEN UND VERSTEHEN SIE

DIE BEDIENUNGSANLEITUNG

BEVOR SIE DAS GERÄT IN BETRIEB

NEHMEN. FEHLBEDIENUNGEN

KÖNNEN ZU VERLETZUNGEN

FÜHREN ODER DIE AUSRÜSTUNG

BESCHÄDIGEN.

2

UNPACKING THE CONTROLLER

Inspect for any obvious damage

If the controller is damaged in any way, a claim should be filed with the carrier immediately and notification given to Gamma Vacuum.

If equipment must be retuned for inspection or repair, obtain authorization from Gamma Vacuum prior to shipping . Contact

Gamma Vacuum for authorization and return instructions.

Check the equipment received

Ensure that all items shipped have been received. If any items are missing, notify the carrier and Gamma Vacuum. Save all packaging material for inspection.

SAFETY NOTICES

1. Gamma vacuum controllers designed for ion pump operation are capable of delivering 7000 vdc under open-circuit or low-pressure operating conditions. Gamma vacuum products are designed and manufactured to provide protection against electrical and mechanical hazards for the operator and the area surrounding the product.

2. Installation procedures are for use by qualified, authorized personnel who have experience working with 50 volts or greater.

To avoid personal injury, do not perform any installation or service unless qualified to do so.

3. There are no serviceable parts inside the controller power-supply, and voltages over 5000V are present. Do not open the supply case under any circumstances. In the event of the power-supply requiring attention, return it to Gamma Vacuum.

4. Do not disconnect the high-voltage cable with the power on.

After turning the power off, allow at least one minute before disconnecting electrical equipment.

5. Do not operate the controller without a proper electrical ground or near water. The controller may be damaged and its safety reduced if it is operated outside of its specifications.

INSTALLATION

NOTES:

• The DIGITEL MPCe can be mounted in a standard 19 in.

(48.3 cm.) rack or used as a free-standing unit.

• The DIGITEL LPCe is a 1/2 rack controller. It can joined with a second LPCe, or it can be installed with a 19 in. rack mount kit

(part # 320261).

• When installing, make sure the rear power cord is accessible.

• Maintain a 2.52 in. (64 mm) clearance behind controllers for cable bend radius and proper airflow.

• Maintain a .125 in. (3 mm) gap between vertically mounted controllers. This gap is designed in the rack mount kit, and they can be mounted directly above or below each other.

• Position the control so that the power plug can be reached to disconnect power.

CAUTION:

This equipment uses a high voltage, detachable power supply cord. Do not replace with inadequately rated supply cords.

CAUTION:

Remove all metal jewelry prior to working with any potential electrical hazards.

Required Items

You will need the following items to install the controller:

1. A 3-wire, detachable, universal input power cable (included).

2. A high voltage (HV) cable for each pump (ordered separately).

3. A safety ground cable for each pump.

Installation Procedure

1. Place the controller in its location and secure as necessary.

2. Connect the safety ground cable to the pump and the safety ground stud at the DIGITEL rear panel.

3. Connect the high voltage cable to the ion pump and the high voltage connector on the DIGITEL rear panel (J501–J504).

4. If you have the optional SAFECONN feature, an additional connector is part of the HV cable. Connect it to the SAFECONN connector (J401–J404).

5. Verify correct input voltage requirements. Connect the AC input power cable to input power receptacle on the DIGITEL rear panel.

3

FRONT PANEL OPERATION

DIGITEL MPCe Front Panel

DIGITEL LPCe Front Panel

Description

Power On/Off Switch

The Power switch controls the input power to the controller. Turning off the controller will immediately disable all power from the outputs on the back panel.

High Voltage Indicator Lights

Two high voltage (HV) indicator lights indicate HV is on. Both are installed regardless of how many high voltage sections are present.

LCD Touch Screen

A 1/4 VGA LCD touchscreen is used for all front panel operations, excluding the main power On/Off switch.

NOTE:

This document shows example screens from the MPCe and

LPCe and in some instances from both. These example screens will be similar to what is displayed on your screen but will vary by MPCe or LPCe use, pump type, and system settings. The model (MPCe or LPCe) is displayed in the topright corner of the screen.

NOTE:

More power and current are required to start larger ion pumps or pumps started at higher pressures. Use the full extent of available rough pumping before starting an ion pump to extend the pump’s lifetime, improve system ultimate pressure, and give the most accurate current readings.

Evacuate the Vacuum System

1. Rough pump down to 1x10

-4

Torr or less (the lower the better). See

Rough Pump manual for details.

2. Ensure contaminants do not exist in the system.

3. If an ion pump is used or has been exposed to atmospheric pressure, it may be necessary to bake the pump into the roughing pump to achieve the best pressure. See Ion Pump manual for details.

Starting the Ion Pump

1. If the ion pump size has not been programmed into the controller, enter the ion pump size. The controller will not start until the ion pump size has been entered.

2. Press and hold the Start HV button on the main display for approximately 2 seconds.

Stopping the Ion Pump

Press the Stop HV button on the main display to disable high voltage.

Initial Power Up

Do not turn on the controller until after following the installation instructions. Ion pump size must be programmed into the controller before high voltage operation can be started.

High Voltage Operation (Quick Start)

Prior to starting the ion pump, confirm the following:

• The controller and connected ion pumps are grounded with a redundant grounding wire.

• The high voltage cable is attached between the controller and the ion pump.

• The controller’s high voltage output has the correct output polarity for the ion pump (positive for diode and negative for triode).

4

Menu Display

Upon starting up the controller, the home screen is shown on the

LCD. This display is comprised of four areas:

1. Identification/Calibration Information

2. Supply 1 status and operational parameters.

3. Supply 2 status and operational parameters.

4. Menu/Set point/TSP (MPCe only)

NOTE:

The LPCe Menu is always visible. As menu functions are identical for each controller, the remaining sections will refer to visual images of the MPCe display.

4. The TSP calibration indicator is symbolized by the letters TSP (only on controllers with this option installed). When the MPCe is linked to the remote controller, a double-sided arrow is present. If the

TSP hardware is not present or not connected, the double-sided arrow will have a slash through it.

5. An HV Interlock icon is displayed if the HV1 or HV2 interlocks are not preset.

6. A TSP Interlock icon is displayed if the TSP interlock is not present.

7. The communication mode is indicated by a L (local mode), R

(remote mode), or F (full mode) at the top of the screen. These are configured in the System menu.

a. In local mode, touchscreen panel operation is allowed. Readonly commands are accepted via serial or Ethernet interface, however, change/modify commands are not. b. In remote mode, the controller will accept all commands via serial or Ethernet interface. When remote mode is activated, the front panel is locked. It can be unlocked by pressing and holding Supply 1 area of the screen. When the screen is locked, the lock icon will appear at the top of the screen.

c. In full mode, touchscreen panel operation is allowed. All commands are accepted via serial or Ethernet interface.

8. A pad-lock symbol is shown when the touch screen is locked.

Supply Sections

DIGITEL MPCe Home Screen

Current, pressure, and voltage are displayed simultaneously. The desired reading can be rotated into the main position by pressing the Value button below the Start/Stop HV button.

If a supply is not installed, the screen will indicate NOT INSTALLED .

A second section can be added in the factory or by a trained technician in the field.

DIGITEL LPCe Home Screen

Identification/Calibration Information

The controller indicates identification and calibration information across the top of the screen. Gamma Vacuum, along with the date, time, and model are permanently displayed. In addition, the controller can display up to three symbols representing areas of the controller that remain to be calibrated. Those are:

1. The touch screen calibration indicator is symbolized by cross-hairs

2. The high voltage calibration indicator is symbolized by the letters

HV .

3. Arc Count shows the number of arcs detected by the art limit feature. See page 8 for more information.

Menu Button

On the MPCe, the Menu button opens the main menu. On the

LPCe, main menu is always visible, so there is no Menu button.

Set Point Display

The area to the right of the Menu button is dedicated to set points’ status. There are two status symbols that indicate the current state of the set point. An open circle (™) indicates an open set point

(inactive). A filled circle (˜) indicates a closed set point (active).

5

TSP Button

The TSP button opens the TSP operation screen on the MPCe.

NOTE:

Details of the TSP/NEG option are available in the Remote

TSP Controller Manual (part number 900016).

Display Menu

The main menu of the DIGITEL controller is separated into eight areas:

• Supply 1 Settings: settings specific to Supply 1, such as pump size.

• Supply 2 Settings: settings specific to Supply 2 (MPCe only)

• System: settings common across both high voltage settings, such as pressure units, communication mode, etc.

• Set Points: controls the set point configuration.

• TSP Config: allows for TSP hardware set-up (MPCe only, if installed)

• TSP Settings: controls TSP operating variables (MPCe only, if installed).

• Diagnostics: allows calibration and error handling interaction.

• About: provides contact and revision information.

The MPCe and LPCe have ten modes visible from the main menu.

• STANDBY: The supply is prepared to have high voltage turned on.

• SAFECONN: SAFECONN connections are not connected.

• WAITING: High voltage has been enabled, and the controller is waiting for Supply 1 or 2 to enter AUTO RUN.

• HV INTERLOCK: The high voltage interlock circuit is installed and not satisfied.

• AUTOSTART: The supply is starting an ion pump and monitoring start-up conditions.

• AUTO RUN: The supply is running and continuously monitoring an ion pump.

• COOL DOWN: Maximum power for the pump has been reached, and the controller has stopped trying to start the pump. The controller will attempt to start the pump again.

• SHUT DOWN: The supply has encountered a shut down condition. See event log for details.

• CALIBRATION: The supply is currently being calibrated.

• ARC EVENT: Arc detection is enabled, and the controller has encountered an arc.

NOTE:

Details of the TSP/NEG option are available in the Titanium

Sublimation Pump and Users Manual (part number

900027).

NOTE:

Disabled options are not selectable, and their text is grayed out. For example, if Supply 2 is not installed, Supply 2 settings are disabled.

6

System Menu

System settings are controller parameters that are not specific to system wide parameters. Values are selectable via pull-down menus or edit buttons. When parameters are entered, press OK .

Pressure Units

This setting changes the displayed unit of measurement for pressure.

It can be changed to display in Torr, mBar, or Pascal. (Torr is the default.)

HVE Control

This setting enables and disables the high voltage enable (HVE) interlock. See the High Voltage/TSP Interlock section for additional details on this option.

Comm Mode

The communication mode is indicated by a L (Local mode), R

(Remote mode), or F (Full mode) at the top of the screen.

In Local mode, touchscreen panel operation is allowed. Read-only commands are accepted via serial or Ethernet interface, however, change/modify commands are not.

In Remote mode, the controller will accept all commands via serial or Ethernet interface. When remote mode is activated, the front panel is locked. It can be unlocked by pressing and holding Supply

1 area of the screen. When the screen is locked, the lock icon will appear at the top of the screen.

In Full mode, touchscreen panel operation is allowed. All commands are accepted via serial or Ethernet interface.

Screen Saver

When turned on, the compact florescent bulb in the LCD touch screen is automatically dimmed to 50% brightness after 30 minutes of inactivity to conserve the bulb’s lifetime. The time interval of this screen saver can be set to 30 minutes, 4 hours, or 8 hours. It can also be disabled.

Auto Fan

This option enables the MPCe to control the cooling fan based on high voltage operation. It can be disabled if the fan is causing excessive noise or vibration.

When Auto Fan is disabled the fan will come on and stay on while the MPCe supply is operating. With Auto Fan enabled, the fan will come on if any of these conditions are true:

• Pump is starting

• Pump is cooling for any reason

• Pump has excessive arcing errors

• Pump has other errors

• Pump is calibrating

• Pump pressure is greater than 2e-9 Torr

For a dual supply MPCe, these conditions are “OR-ed” for each supply. That is, if either pump is in one of these states, the fan will come on. The fan will turn off if these conditions are not met.

Baud Rate

This option is used to set the serial baud rate of the controller.

Supported baud rates are 2400, 9600, 19200, 38400, 57600, and

115200. The default value is 9600.

Address

The communication protocol requires unit address independent of the serial protocol selected.

When issuing commands over serial or Ethernet interface one has to specify the unit address. The default value set is five. The address can be between 0 and 255.

Display Contrast and Display Backlight

The contrast is scalable through seven settings. Change the contrast/backlight to meet personal preference.

Reset

CAUTION!

This option resets ALL MPCe/LPCe system parameters to their factory default values. A confirmation is required.

Update

This option configures the controller for a firmware upgrade on the next power cycle. For further information, contact Gamma Vacuum and reference Service Bulletin 00.004.343.

Set Clock

Configurable parameters include hours, minutes, day, date, month, and year. Hours are in 24 hour format. When parameters are entered, press OK .

7

Supply Menu

Supply settings are specific to the Supply 1 or Supply 2 high voltage

sections. Each supply has its own menu. The supply’s current voltage, pressure, and status are displayed. Values are selectable via pull-down menus or edit buttons. After the parameters have been entered correctly, press OK .

Pump Size

This parameter is required prior to operation of a high voltage section. This value is used to properly calculate pressure using a current-to-pressure calculation.

Calibration Factor

The calibration factor is a variable used in the current-to-pressure calculation. The default value is one. Changing this value will have a linear relationship with respect to pressure. This setting can be changed, for example, if calibrating the MPCe pressure to a known gauge pressure.

Pressure is calculated using the following current-to-pressure calculation:

Pressure =

(0.066 x Amps x (5600/volts) x Units x Cal Factor)

Pump Size

• Amps = Current reading in Amps

• volts = Voltage reading in volts (MPCe is constant 7000 or 5600)

• Units = Conversion factor (Torr = 1, mbar = 1.33, Pascal = 133)

• Cal Factor = MPCe/LPCe programmed calibration factor

(typically set to 1)

• Pump Size = The size of the ion pump is liters per second (l/s)

Auto HV Restart

This option enables the controller to automatically restart high voltage after there has been a power loss to the controller.

Arc Limit

This option specifies the supply’s arc limit. If the number of arcs detected within approximately 1 minute is greater than the specified limit, the supply will shutdown and report an Arc Event (Excessive

Arcing). See page 6.

Pump Name

The user may change the default pump names (set to Supply 1 and

Supply 2 by default) to a more useful description by pressing the

Pump Name button. The control characters of the keyboard are as follows:

Analog Output Mode

Analog current/pressure outputs 1 and 2 are controlled for maximum flexibility. These outputs provide signals proportional to pump voltage, current, or pressure. See page 20 for more information on these pins.

The controller allows selection of eight output modes.

Mode

I Log

Range Scale Factor Description

0–1 Amp Logarithmic

P Log 1E-4–

1E-10

Logarithmic

1V per 1uA 0–10uA 1uA per Volt

1V per 10uA 0–100uA 10uA per Volt

1V per 100uA 0–1mA 100uA per Volt

Volts out = log(current) + 8.0V

Volts out = log(pressure) + 10.0V

Mode Range Scale Factor Description

1V per 1mA 0–10mA 1mA per Volt

1V per 10mA 0–100mA 10mA per Volt

1V per 50mA 0–500mA 100mA per Volt

MidiVac

Emulation

NOTE:

All modes are 0–10Vdc out.

NOTE:

Pressure units are the same as selected for the display.

Offset

This option specifies the offset to be used in the equation: v = log10(val) + offset

NOTE:

Applicable only when in log(current) or log(pressure) mode. v = signal voltage on monitor pin val = pressure or current offset = offset specified in this dialog

About Menu

The About menu shows Gamma Vacuum contact information and installed software and hardware versions. Version information may be required for service or support from Gamma Vacuum.

Diagnostics Menu

The Diagnostics menu provides screens for calibrating supplies and the touch screen and seeing historical events recorded in the event log. Information is also provided for service/support diagnostic information.

8

Calibrate Supplies

The controller can be calibrated to remove any electrical noise in the system. Read the message on the screen and press Proceed to move onto the next message. When each message has been read, press Start to initiate the calibration process. The controller then goes through the calibration steps on the screen. Press Close when calibration process is completed.

NOTE:

Prior to initiating this procedure, ensure the ion pump can be turned off and cables disconnected at the back panel of the controller.

Calibrate Touchscreen

If pressing the touchscreen results in an inaccurate response, the touchscreen should calibrated to fix this issue. When calibration is started, the controller goes through the calibration steps on the screen. When pressing the target X calibration buttons, press the X firmly and hold for at least 1/2 second.

9

Event Log

The Event Log stores information whenever a significant event occurs. The log contains up to 50 events. When the buffer is full, the earliest event is erased to store a new event. An event contains the following information:

• The high voltage supply at the time of the event occurred.

• The type of event that occurred.

• The date and time when the event occurred.

• Supply voltage and current at the time of the event.

• Supply size and specified pump size.

• The number of over-current cycles and the number of cool down cycles.

Set Points Menu

The Set Points menu displays a list of all eight available set points, four per screen. (Press Points 5-8 to access set points five through eight.) Each set point has a pull-down menu to select the Set Point’s function. Once a function has been selected, the source will then become editable for that set point.

Edit Set Point Parameters

Function determines if the setpoint will be active, and source determines which supply it is dependant on. By default, all set points are disabled.

Event Types

Event types describe the reason the event was recorded in the event log.

The set point parameters for the Pressure function are defined as:

• On Press: This is the pressure at which set point relay will activate.

The set point will activate when the pressure is equal to or lower than this pressure.

• Off Press: This is the pressure at which the set point relay will deactivate. The set point will deactivate when the pressure is equal to or higher than this pressure.

To edit the on or off pressure, press the button under the On Press or Off Press column for that particular set point. To change the on or off press value, use the number pad on the screen to change the cursor-highlighted number in the box at the top-left. Use the << and >> buttons to move the cursor left or right. Press OK when the value has been entered.

• The off pressure must be equal to or greater pressure than the on point.

• When the off pressure value is set to 0.1e-10 the off pressure value will be ignored.

• The pressure values are stored in the units that are set up in the system menu.

10

BACK PANEL OPERATION

Description

Input Power, J507

Serial Interface, J112

DIGITEL MPCe Rear Panel

The J507 is a standard IEC interface. Prior to attaching input power, verify the proper voltage of the controller is 110 or 220-230 volts.

This information is available on the serial number block of the controller and is configured in the part number. Gamma Vacuum places a label in proximity to the J507 input stating the wired input voltage upon shipment.

Contact Gamma Vacuum if a change in input power is required.

10kV SHV/SAFECONN, J401-J504 Pairings

A 10kV SHV and corresponding SMB connector is required for each high voltage connection on the rear panel of the controller. 10kV connections are used to relay high voltage to the ion pump. The

SMB connections are used to relay the SAFECONN signal from the

MPCe/LPCe to the ion pump high voltage feedthrough.

Insert the mating connector into the desired J50X connection and rotate clockwise until the connection is locked in.

SMB connectors are push-on connectors. Press firmly until the connector snaps into place.

J112 is a 9-pin, female DE-9 connector that routes serial interface signals. Supported serial protocols are RS232, RS422, RS485 full duplex (four wire setup), and RS485 half duplex (two wire setup).

The default serial protocol is RS 232. The desired serial protocol is configured at the factory per costumer order.

RS-232

RXD

TXD

GND

2

3

5

RS-422

+RX

-RX

GND

3

7

5

RS-485

Full Duplex

Operation

+TX

-TX

GND

+RX

-RX

5

3

2

8

7

RS-485

Half Duplex

Operation

+TX/+RX 2

-TX/-RX 8

GND 5

NOTE:

RS 422 is not bidirectional.

Cabling for RS-232 serial protocol

The MPCe and LPCe function as data terminal equipment (DTE) devices. When the controller is connected to another DTE device

(such as a personal computer), a null modem serial cable or a simple 3 wire serial crossover cable is required to connect the devices. The null modem cable swaps the signal and control lines so the receive and transmit signals are properly connected.

NOTE:

For RS 232, the serial cable between the PC and the MPCe/

LPCe only needs to cross Rx and Tx pins. No other signals are needed, except ground pin 5. For other standards, see

Serial Interface, J112 section on page 11.

NOTE:

Hardware handshaking is not supported.

11

Ethernet Option

The MPCe/LPCe controllers can be ordered with an Ethernet interface option, connector J112-CPTR INTFC on the controller’s rear panel.

Controllers with Ethernet interface option are fitted with a third-party serial-to-Ethernet converter module (Xport by Lantronix, Inc). For more information on the Serial-to-Ethernet converter please see http://www.lantronix.com

The interface to the MPCe/LPCe microcontroller unit (uC) is always serial RS-232 interface.

The converter module is accessed and configured separately through its Ethernet interface.

Please reference diagram below.

How to find controller’s IP address

The serial-to-Ethernet converter has a DHCP client enabled by default, so the module will acquire an IP address from the DHCP server running on the local network. Use ComClient.exe ver. 1.02 utility to find the IP addresses of MPCe/LPCe controllers running on the local network. The utility is available for download at http://www.gammavacuum.com/downloads/updates/comclient.zip

The ComClient.exe utility requires Windows XP or newer Windows operating system.

The converter module has an AutoIP capability and when connected to a non-DHCP network it will assign itself an IP address in

169.254.0.0/16 IP range.

Communication

To communicate with the controller, establish a TCP/UDP protocol connection to the controller’s IP address data relay port (set by default to port 10001 at the factory, but can be changed to a different port by configuring the serial-to-Ethernet converter).

After a successful connection is made, you can start issuing controller commands. All data received on the data relay port is forwarded to the internal serial interface. The controller commands and descriptions are listed in this user manual.

How to configure Ethernet parameters

The Ethernet parameters are configured by accessing the Serialto-Ethernet converter. The Serial-to-Ethernet converter can be configured via web browser or via Telnet.

TCP/IP parameters cannot be configured through the controller front panel. The controller is fitted with an internal serial-to-Ethernet interface converter, thus controller is not aware of the Ethernet

12

connection. All TCP/IP parameters must be set by accessing the converter module over Ethernet via a browser connection or via

Telnet protocol.

NOTE

: If changing serial communication parameters on the converter module make sure the same serial communication parameters are set in the controller, otherwise, the controller will not be able to communicate to the converter module. Serial communication parameters are located in the SYSTEM menu window.

Configuration via Web Browser

Open your web browser and enter the IP address of the controller.

A dialog box will prompt you for a username and a password. If no

Telnet password has been set, leave both fields blank and click OK.

This is a default option. If a Telnet password has been set, leave username empty, type in the password and then click OK. The converter’s configuration web page will open. At this point you can configure the converter module.

Configuration via Telnet

Establish a Telnet connection to controller’s IP address, port 9999.

Follow the instructions on the screen.

Serial-to-Ethernet Converter Feature and Specifications

For more information on the Serial-to-Ethernet converter please see http://www.lantronix.com

Network Interface

• Interface: Ethernet 10Base-T or 100Base-TX (Auto-Sensing)

• Connector: RJ45

• Protocols: TCP/IP, UDP/IP, ARP, ICMP, SNMP, TFTP, Telnet, DHCP,

BOOTP, HTTP, and AutoIP

Indicators (LED)

• 10Base-T connection

• 100Base-TX connection

• Link & activity indicator - Full/half duplex

Management

• SNMP, Telnet, serial, internal web server, and Microsoft

Windows®-based utility for configuration

Command Packet Structure

The command packet is made up of at least five fields and contains information needed for a remote controller to perform a command.

The minimum command packet (single command with no data) is 11 bytes long and consists of the following fields:

•

•

No new commands should be sent to the controller before the response from the previously sent command has been received.

No software handshaking is supported.

<START CHAR> <space> <ADDRESS> <space> <COMMAND> <space> <CHECKSUM> <CARRIAGE RETURN>

1 byte 1 byte 2 bytes 1 byte 2 bytes 1 byte 2 bytes 1 byte

Field Size Comment

1. START Character 1 character (byte) ASCII character is ‘~’ (TILDA)

Start is the first byte in the command packet and tells remote controllers to start decoding a message. It should be implemented as a

#define, so that it can be changed if necessary. As a #define, the character is rarely changed because it is hard coded into the MPC.

<SPACE>

2. ADDRESS 2 hex characters Range 00 through FF

This field should be filled in with the hexadecimal representation of the integer address of the controller. The range provides 255 unique addresses. Only 32 devices may reside on the same serial port due to hardware loading limitations.

NOTE:

Must be supplied, even when running RS 232.

<SPACE>

3. COMMAND CODE 2 hex characters, single byte Range 00 through FF

This field is one of 255 possible hexadecimal numbers, which is typically an index into a table of functions on the remote controller.

Commands should be implemented as #defines with integers between 0 and 255. The integer value must be converted into ASCII hex before placement into the command packet character array. The command code must be two hex digits, even if the first is a zero.

<SPACE>

4. DATA field(s) As needed ACSII printable characters only

Data field(s) are for any commands that have a data value. For instance, a command to set a beam voltage in some unit would probably consist of a command to set the beam voltage, along with a value of beam voltage. If the command had more than one data value associated with it, such as setting an X and a Y value in a unit, the command field could be followed by two data fields (X and Y) separated by a space between them. All data must be sent in ASCII printable format (no binary or “control” characters). There is no limit on the number or size of data fields. It is up to the remote unit designer to keep practicality in mind when determining these fields. A data field is not required for all commands.

NOTE:

Optional, needed only if the command code requires it.

<SPACE>

5. CHECKSUM 2 hex characters Computed checksum of packet

The calculated checksum must have its value in ASCII hexadecimal notation. It is calculated by adding the decimal value of all characters in the packet (excluding start, checksum, and terminator), and then dividing the result by 256. The integer remainder converted to two ASCII hex digits is the checksum. When a remote device receives a packet, the passed checksum is compared with a computed checksum and if they do not match, the device discards the packet.

NOTE:

Checksum field can be bypassed by specifying “00”.

6. CARRIAGE RETURN 2 hex characters ASCII carriage return

This field is an ASCII carriage return placed at the end of a command packet. This character is not the new line character “\n”, but can be used in string assign statements as “\r”. There is not a space between the checksum and terminator field.

Command Packet Example

Command to be sent is “0x01” - GET CONTROLLER MODEL

Serial address of the controller is 5.

Command packet

“~ 05 01 00<CR>” where “<CR>” is return carriage character.

Command packet in ASCII hexadecimal

“7e 20 30 35 20 30 31 20 30 30 0D”

NOTES:

Response to “0x01” - GET CONTROLLER MODEL

“05 OK 00 DIGITEL MPCe 46<CR>” Where “<CR>” is the return carriage character.

NOTE:

Command checksum is set to “00” to bypass the checksum field verification by the controller.

13

Communication Standard

Devices cannot send data until they have been addressed by the controlling computer. A typical command exchange for a device would be:

1. The computer sends a command.

2. Devices read the address.

3. When a device recognizes its address, it decodes the message and returns an acknowledgement to the computer, along with any data that was requested.

Every communications exchange between the controlling computer and a Gamma Vacuum controller using the standard interface consists of a command packet (sent by the controlling computer) and a response packet (returned by the remote controller). All characters in these packets are ASCII. All fields are separated by a space (not required between the checksum and terminator character (carriage return).

Hexadecimal numbers can be represented in either upper or lower case.

Decoding the Command Packet

An MPCe/LPCe operates in one of three modes: monitor, receive, and respond. Receipt of data is interrupt driven or otherwise multiplexed, so other tasks are performed by the unit’s microprocessor. When the controller receives a command packet, it continues monitoring for new commands while the current one is carried out.

1. MONITOR: The controller monitors serial data traffic. When a “start” character is detected, the controller changes to the RECEIVE MODE.

2. RECEIVE: After receiving a start character, the controller tests subsequent characters for a valid command packet. This mode must have a count down timer associated with it, which is a predetermined time for a valid command packet to be received. Furthermore if another start character is received while in this mode, (i.e. the first start character was actually part of a command packet for a different device) the controller responds by going back to the beginning of the RECEIVE mode, with a fresh timer setting. If a command packet is not received within the allowed time frame or if the checksum does not match, the timer is disabled, the packet is discarded, and the mode is reset back to MONITOR. Once a command packet is received, the mode changes to RESPOND. The only way the controller can get to a RESPOND is by receiving:

• a valid start character followed by a space,

• a 2-byte hex value matching the controller’s address followed by a space,

• at least one 2-character hex value command followed by a space,

• a 2-byte hex checksum matching the command packet’s actual checksum,

• and a carriage return terminator.

3. RESPOND: The controlling computer is in count-down timer mode, waiting for a response from the MPC. All controllers must respond within 500 milliseconds once a valid command has been received. A valid response could be an error code indicating that the controller is BUSY with a previous command or an acknowledging response packet. After returning a response packet, the unit returns to MONITOR and executes the command. If the controlling computer needs to verify that the last command was successful, it sends a command to the unit requesting status feedback.

14

Response Packet

The response packet is made up of at least five fields and contains information to let the controlling computer know the command requested was either recognized and accepted (STATUS = “OK”), or an error condition occurred (STATUS = “ER”). The minimum packet also contains a RESPONSE CODE that is used either to pass an error code (if STATUS = “ER”), or is available for each unit to use as needed for a STATUS return of “OK”. The minimum response packet

(simple acknowledgment with no data) would consist of the following fields, and would be 12 bytes long.

NOTE:

No new commands should be sent to the controller before the response from the previously sent command has been received.

<ADDRESS> <space>

2 bytes 1 byte

<STATUS>

2 bytes

<space>

1 byte

<RESPONSE CODE>

NOTE:

When a device responds to the controlling computer, that response has been requested and is expected by the computer. For this reason, a specific “start” character is not required in the response packet. The address of the responding unit is included in the packet, so the controlling computer can verify it to make the data exchange easier to view on an ASCII terminal.

2 bytes

<space>

1 byte

<CHECKSUM> <TERMINATOR>

2 bytes 1 byte

Field Size Comment

1. ADDRESS of unit 2 hex characters Range 00 through FF

This field is filled in with the hexadecimal representation of the integer address of the unit. The range provides 255 unique addresses. The controlling computer will use this field to determine that the correct remote unit is responding.

<SPACE>

2. STATUS 2 ASCII characters Either OK or ER

This field is made up of two ASCII characters and is either OK or ER. OK indicates success in recognizing the command. ER indicates an error condition, which can mean that the command is invalid, or the remote unit received the command but is still busy with a previous command. Specific information about ER is reported in the RESPONSE CODE field.

<SPACE>

3. RESPONSE CODE 2 hex characters Range 00 through FF

For an error condition with an incoming command, this field returns an error number to the controlling computer. For non-error conditions, this field returns a status byte/word to the controlling computer, which is defined in the MPCe and can vary with the needs of individual commands within a unit, as well as varying from unit to unit. Data must be in ASCII printable format.

NOTE:

Add a code if applicable, otherwise use “00”.

<SPACE>

4. RESPONSE DATA As needed ACSII printable characters only

Data field(s) are used to respond to commands requesting data. For example, a command requesting the current voltage setting in a unit would have the reading placed in a data field. Data must be in ASCII printable format. There is no limit on the number or size of data fields.

Data is not required for all responses.

NOTE:

Optional, only required if the command code requires it.

<SPACE>

5. CHECKSUM 2 hex characters Computed checksum of packet

Checksum contains a simple computed checksum of the command packet. The value must be in ASCII hexadecimal notation. The checksum is calculated by adding the decimal value of all characters in this packet (including the space before the checksum field) and then dividing the result by 256 (base 10). The integer remainder converted to two ASCII hex digits is the packet checksum. When the controlling computer receives a response packet, the passed checksum is converted from the hex value to a binary integer and compared with a computed checksum. If they are not the same, considers it an error, and repeats the last command. When qualified technicians are testing the remote unit using a dumb terminal this returned checksum value can be ignored.

6. Terminator character 2 hex characters ASCII carriage return

This field is an ASCII carriage return placed at the end of a packet. This character is not the new line character “\n” which is actually an

ASCII linefeed, but can be assigned using the “\r” designation in a string. There is not a space between the checksum and terminator field.

15

44

45

50

24

32

3C

RS 232/422/485 General Commands

Hex

Command

01

Description

02

07

0E

0F

10

3D

MODEL NUMBER

A description of the controller.

VERSION

Firmware revision level.

MASTER RESET

Executes a complete software reset.

SET PRESS UNITS

Specifies the default pressure units

GET DATE/TIME

Reads the date and time

SET DATE/TIME

Sets the date and time

GET LINE FREQUENCY

Reads the line frequency

CONTROL FAN

Turns the cooling fan on or off

GET SETPOINT

Reads configuration of specified set point

SET SETPOINT

Configures a specified set point

Data

Field

U or UUU w mm/dd/yy hh:mm n, s, X.XE-XX,

Y.YE-YY

Response

DIGITEL MPC

FIRMWARE: X.X.nn

Data/Response

Description

w mm/dd/yy hh:mm

X.X is the numerical revision level for major changes and n is an alpha character for minor changes

No response due to initialization of controller

U, UUU is pressure units

U = T (Torr), M (Mbar), P (Pascal)

UUU = Torr, MBR, PA w is day of the week (0=Sun) dd is date mm is month yy is year hh is hour mm is min w is day of the week (0=Sun) dd is date mm is month yy is year hh is hour mm is min

50HZ or 60HZ

“ON or OFF” n n, s, X.XE-XX,

Y.YE-YY, ST n = set point number (1-8) s= configured supply (1 or 2)

X.XE-XX = On Point

Y.YE-YY = Off Point

ST = 1 (active), 0 (inactive) n = set point number (1-8) s= configured supply (1 or 2)

X.XE-XX = On Point

Y.YE-YY = Off Point

LOCK KEYPAD

Established Remote Mode

UNLOCK KEYPAD

Established Local Mode

GET ANALOG MODE

Reads the current/pressure analog output mode for each supply s 0–7 s= configured supply (1 or 2)

0 = Logarithmic pressure

1 = Logarithmic current

2 = Volts per 1.0uA

3 = Volts per 10.0uA

4 = Volts per 100.0uA

5 = Volts per 1.0mA

6 = Volts per 10.0mA

7 = Volts per 50.0mA

16

Hex

Command

51

Description

SET ANALOG MODE

Sets the current/pressure analog output mode for each supply

Data

Field

s, n

Response

62

63

68

60

61

69

CB

IS FAN ON

Indicates if the internal fan is currently operational

IS HIGH VOLTAGE ON

Indicates if the high voltage for Supply 1 or 2 is enabled

SET SERIAL ADDRESS

Sets the controllers serial address

IHIGH OFFSET

Sets the offset value for high current metering

HVE RESTART

Specifies the mode of the interlock input pins to either restart or remain off after an open circuit is detected.

“1” or “2” s, nnn c

YES or NO

YES or NO nnn

GET HVE RESTART

Displays the mode of the interlock input pins to either restart or remain off after an open circuit is detected.

YES or NO

READ EVENT LOG

Reads event data from the event log

String

CC

CD

D3

D4

READ LAST EVENT

Reads event data from the last entry in the event log

CLEAR EVENT LOG

Removes all entries from the event log

SET COMM MODE

Sets the communication mode to local, full, or remote

N

GET COMM MODE

Returns the current communication mode.

String

“N”

Data/Response

Description

s= configured supply (1 or 2) n = 0-7

0 = Logarithmic pressure

1 = Logarithmic current

2 = Volts per 1.0uA

3 = Volts per 10.0uA

4 = Volts per 100.0uA

5 = Volts per 1.0mA

6 = Volts per 10.0mA

7 = Volts per 50.0mA

1 or 2 indicates the supply nnn = new serial address (000-255) s= configured supply (1 or 2) nnn = -999 to 999 mA c = “y” for yes or “n” for no Yes indicates that shorted pins will restart the supply after an open circuit is detected.

No indicates that the shorted pins will not restart the supply after an open circuit is detected.

Yes indicates that shorted pins will restart the supply after an open circuit is detected.

No indicates that the shorted pins will not restart the supply after an open circuit is detected.

0 = latest event

1-50 = specific event

String = pump#, message type, time/date, voltage, current, pump size, supply size, # of arcs, # cool down cycles, 0 0 0 0 (reserved)

String = pump#, error code, time/date, voltage, current, pump size, supply size,

# of arcs, # of cool down cycles, 0 0 0 0

N is the mode

0 = Local

1 = Remote

2 = Full

N is the mode

0 = Local

1 = Remote

2 = Full

17

RS232/422/485 DIGITEL MPCe/LPCe Supply Specific Commands

Hex

Command

0A

0B

0C

0D

Description

READ CURRENT

Reads pump current from Supply 1 or 2

READ PRESSURE

Reads pump pressure from Supply 1 or

2

READ VOLTAGE

Reads pump voltage from Supply 1 or 2

GET SUPPLY STATUS

Data

Field

“1” or “2”

“1” or “2”

“1” or “2”

“1” or “2”

11 “1” or “2”

Response

X.XE-X AMPS

X.XE-XX UUU

XXXX

WAITING TO START

STANDBY

SAFE-CONN

RUNNING

COOL DOWN XX

PUMP ERROR XX

SAFE-CONN XX

RUNNING XX

INTERLOCK XX

SHUT DOWN XX

CALIBRATION XX ssss L/S

12

1C

1D

1E

20

25

33

34

35

36

37

38

GET PUMP SIZE

Reads pump size in liters per second

SET PUMP SIZE

Sets pump size in liters per second

GET SUPPLY SIZE

Reads high voltage transducer size

GET CAL FACTOR

Reads the calibration factor that modifies pressure

SET CAL FACTOR

Sets the calibration factor that modifies pressure

GET HV STRAPPING

Reads the supplies strapped high voltage output

SET DISPLAY

Changes the displays main parameter

SET AUTO-RESTART

Sets supplies to automatically restart on power up. This applies to both HV sections.

GET AUTO RESTART

Reads auto restart status of supplies.

This applies to both HV sections.

GET AUTO-RESTART2

Reads auto restart status of Supply 2

SET AUTO RESTART2

Sets indicated supply two to automatically restart on power up

START PUMP

Enables high voltage of specified supply

STOP PUMP

Disables high voltage of specified supply

“1, ssss” or

“2, ssss”

“1” or “2”

“1” or “2”

“1, n.nn” or

“2, n.nn”

“1” or “2”

“1, P” or

“2, P”

“YES” or

“NO”

“YES” or

“NO”

“1” or “2”

“1” or “2”

“LARGE” or

“MEDIUM” n.nn

5600 or 7000

YES or NO

YES or NO

Data/Response

Description

1 or 2 indicates the supply.

0.1E-9 = HV OFF STATUS

1 or 2 indicates the supply

UUU is pressure units (Torr, MBR, or PA)

0.1E-10 = HV OFF STATUS

1 or 2 indicates the supply in volts

1 or 2 indicates the supply

XX is the pump error code ssss is pump size

1, 2 indicates the supply ssss is pump size

Large = 500 mA max current

Medium = 100 mA max current n.nn range is 0.00 – 9.99

n.nn range is 0.00 – 9.99

1, 2 indicates the supply

1, 2 indicates the supply

P = V (volts), C (current), or P, (pressure)

1, 2 indicates the supply

1, 2 indicates the supply

18

Remote TSP/NEG Related Commands

Remote TSP/NEG Related serial commands can be located in the Titanium Sublimation and Controller Users Manual (part number 900027).

CRC Checksum Example

The following is an example of the CRC checksum calculation:

1. The response from the controller to command 01 is:

00 OK 00 DIGITEL MPC DC

2. The table below gives the values of the response.

3. Add all values below to get 4DCh

1

.

4. Divide by 100h (256d). 4DCh ÷ 100h = 4h with a remainder of DCh.

5. The remainder, DCh, is the CRC.

1

h indicates a hexadecimal (base 16) value while d indicates a decimal (base 10) value.

Characters

E

L

I

T space

D

I

G

0

0 space

O

0

0

K space

P

C space

M space

Value (Hex)

49

54

45

4C

20

44

49

47

20

4D

50

43

20

4B

20

30

30

30

30

20

4F

19

Set Point/Analog Output, J104

J104 is a 37-pin, female Sub-D connector that provides connectivity for the MPCe’s or LPCe’s eight set point signals and four voltage/ current analog output signals.

Pin

7

8

5

6

3

4

1

2

9

10

11

12

13, 14, 15, 16, 18

15

Set Point

Signals

Set Point 1 (Relay) NC

500 mA, 28V, max.

NO

Set Point 2 (Relay)

Common

NC

500 mA, 28V, max.

NO

Set Point 3 (Relay)

Common

NC

500 mA, 28V, max.

NO

Set Point 4 (Relay)

Common

NC

500 mA, 28V, max.

NO

17

19

37

GND1

Set Point 5 (TTL),

15 mA max.

Set Point 6 (TTL),

15 mA max.

Set Point 7 (TTL),

15 mA max.

Set Point 8 (TTL),

15 mA max.

Pin

30

31

32

33

34

35

36

20

21

22 ... 8

29

Analog Output Signals

HV1 On Indicator (5V)

HV2 On Indicator (5V)

Unused

GND2

Analog HV Supply 1

GND2

Analog Current/Pressure Supply 1

GND2

Analog Current/Pressure Supply 1

GND2

Analog HV Supply 2

Analog Current/Pressure Measuring (pins 32,34)

The analog voltage output representing current can vary depending on the mode selected in the software. A list of these modes is given in the Supply Menu. For more information, see page 8.

The pin voltage can be positive or negative. This is configured at the factory. Contact Gamma Vacuum technical support for additional information.

Analog High Voltage Measuring (pins 30, 36)

HV supply outputs 1 and 2 provide 0–10 volt signals with a scale factor of 1V/1000V output voltage.

High Voltage Status Indication (pins 20, 21)

Pins 20 and 21 indicate the ON/OFF status of the each high voltage supply. A 5 volt signal represents an ON condition; a 0 volt signal represents an OFF condition.

Remote TSP/NEG Control, J505 (Optional, MPCe only)

The Remote TSP/NEG Controller requires a 15-pin Sub-D connector to facilitate communications between the MPCe and Remote

TSP/NEG Controller. This connection is made using a 15-pin Sub-D cable available from Gamma Vacuum.

Details of the TSP/NEG option are available in the Titanium

Sublimation and Controller Users Manual (part number 900027).

High Voltage/TSP Interlock, J506 (Optional)

The remote interlock allows disabling of the high voltage outputs or TSP filament firing (if TSP option is installed). The interlock is installed at J506 (on the back panel of the MPCe) if the option is installed.

DIGITEL MPCe Rear Panel

The interlock is configured to enable both high voltage outputs when the loopback plug (PN 380079 or 380082) is attached. The user may install external interlock switches using the extra connector kit provided with the interlock option.

To enable high voltage, short pins 1 to 3 and 7 to 9 for high voltage output one and high voltage output two (if available) respectively.

To enable the TSP (if installed), short pins 2 to 4 and 6 to 8 for TSP 1 and TSP 2 (if available) respectively.

20

WARRANTY & SERVICE

Service

Cleaning Procedure

Prior to any cleaning of the MPCe/LPCe, the mains power should be disconnected. Once powered off, use a 50% distilled water and

50% isopropyl alcohol solution to clean the entire unit. A soft, non abrasive cloth will ensure no damage to the LCD screen and finish of the unit.

Service Requests

Upon notification, Gamma Vacuum will identify the level of service required. To assist in this process, please provide the following information in as much detail as possible:

• Part Number

• Serial Number

• Detailed Description of the Vacuum System Hardware

• Detailed Description of the Vacuum System Process (gas species introduced, ultimate pressure, operational pressure)

• Reason for Service Request

• Required Documentation

To expedite this process, please forward this information to [email protected]

.

Direct Support

Prior to recommending replacement parts or service at our facility,

Gamma Vacuum can assist with general vacuum issues via e-mail or by telephone at no charge. It is our goal to have vacuum systems functional with minimal time and financial investment.

To do this, our service technicians require as much information as possible about the vacuum system in need of support. To assist in this process, please provide the following information in as much detail as possible:

• Part Number

• Serial Number

• Detailed Description of the Vacuum System Hardware

• Detailed Description of the Vacuum System Process (gas species introduced, ultimate pressure, operational pressure)

• Reason for Support Inquiry

To expedite this process, please forward this information to [email protected]

or contact our facility directly at the numbers below.

Warranty

General Terms

Gamma Vacuum warrants to the Buyer that the equipment sold is new equipment, unless previously stated, and is, at the time of shipment to Buyer from Gamma Vacuum, free from defects in material and workmanship. As Buyer’s sole exclusive remedy under this warranty, Gamma Vacuum agrees to either repair or replace, at Gamma Vacuum’s option and free of parts charge to Buyer, and part or parts which, under proper and normal conditions of use, prove to be defective within twelve (12) months from the date of receipt by buyer.

As expendable items may have a life time of less than one year, their warranty is subject to reasonable service and will be replaced as determined by Gamma Vacuum. All warranty claims must be brought to the attention of Gamma Vacuum within thirty (30) days of failure to perform.

This warranty does not cover loss, damage, or defects resulting from transportation to the buyer’s facility, improper or inadequate maintenance by buyer, buyer supplied software or interfacing, unauthorized modifications of misuse, operation outside of environmental specifications for the equipment or improper site preparation and maintenance.

In-warranty repaired or replacement parts are warranteed only for the remaining unexpired portion the original warranty period applicable to the parts which have been repaired or replaced. After expiration of the applicable warranty period, the Buyer shall be charged at Gamma Vacuum’s then current prices for parts, labor, and transportation.

Reasonable care must be used to avoid hazards. Gamma Vacuum expressly disclaims responsibility for any loss or damage caused by the use of its products other than in accordance with proper operating and safety procedures.

EXCEPT AS STATED HEREIN, GAMMA VACUUM MAKES NO

WARRANTY, EXPRESSED OR IMPLIED (EITHER IN FACT OR BY

OPERATION OF LAW), STATUTORY OR OTHERWISE: AND,

EXCEPT AS STATED HEREIN, GAMMA VACUUM SHALL HAVE NO

LIABILITY FOR SPECIAL OR CONSEQUENTIAL DAMAGES OF

ANY KIND OR FROM ANY CAUSE ARISING OUT OF THE SALE,

INSTALLATION, OR USE OF ANY OF ITS PRODUCTS.

Statements made by any person, including representatives of

Gamma Vacuum, which are inconsistent or in conflict with the terms of this warranty shall not be binding upon Gamma Vacuum unless reduced to writing and approved by an officer of Gamma Vacuum.

Gamma Vacuum may at any time discharge its warranty as to any of its products by refunding the purchase price and taking back the products.

21

Warranty Claims

Upon notification, Gamma Vacuum will investigate Warranty

Claims. To initiate a Warranty Claim, please contact Gamma

Vacuum or a representative of Gamma Vacuum directly. To assist in this evaluation, please provide the following information in as much detail as possible:

• Part Number

• Serial Number

• Detailed Description of the Vacuum System Hardware

• Detailed Description of the Vacuum System Process (gas species introduced, ultimate pressure, operational pressure)

• Detailed Reason for the Warranty Claim

To expedite this process, please forward this information to to [email protected]

.

Returning Material

Return Procedure

In the event a product requires service, exchange, or return, a

Return Material Authorization (RMA) number must be obtained from

Gamma Vacuum prior to shipment.

RMA numbers can be obtained by calling Gamma Vacuum tollfree. The RMA process will be expedited if any of the following information can be provided:

• Original Purchase Order Number

• Gamma Vacuum Sales Order Number

• Product Order Number and/or Product Description

• Product Serial Number

All products received for repair or replacement shall be prepaid.

Items not labeled with an RMA number will be accepted; however substantial delay in processing may result. A standard restocking fee may apply.

NOTE:

Prior to issuance of an RMA, the required documents must be submitted to Gamma Vacuum.

Required Documentation

During a lifetime of system operation, it is possible that certain contaminants, some of which could be hazardous, may be introduced into the vacuum system, thus contaminating the components. Please complete the form on the next page to identify any known hazardous substances that have been introduced into the vacuum system.

This will enable us to evaluate your equipment and determine if we have the facilities to make the repair without risk to employee health and safety. Return, repairs, or credit will not be authorized until this form has been signed and returned.

NOTE:

Prior to returning any materials, Gamma Vacuum must issue an RMA. The RMA number should be clearly labeled on all shipping information and packages.

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RETURN MATERIAL AUTHORIZATION FORM

Thank you for taking the time to complete this form. Please complete this form and return to Gamma Vacuum in electronic format (Adobe PDF format [.pdf] preferred), or via fax. Digital signatures are acceptable.

Assigned RMA:

Your Reference:

CONTACT INFORMATION

Name:

E-mail Address:

Phone:

Fax:

Website:

COMPANY INFORMATION

Company Name:

Date:

Address:

RETURN INFORMATION

Type of Product: Ion Pump

Ion Pump Controller

Other

Contaminant Status*:

Claim Status:

Has Not Been Exposed

Has Been Exposed

Warranty Claim

Service Request

Shipping Error

Evaluation

Other

Reason for Return:

Additional Information:

Part Number:

Description:

Serial Number:

Original

Purchase Order:

Your Reference:

Signature of Certifying Official:

Name and Title of Certifying Official:

* Contaminants to vacuum systems are defined as: any substance that, because of its properties, is not compatible with ultra-high vacuum (UHV) operation.

Some of these are: silicon (in the form of silicones), sulfur, cadmium, fluorine and chlorine. Contaminants have been determined by vapor pressure curves and/or properties that are detrimental to the operation of UHV products.

** Hazardous substance means a chemical or substance, or mixture of chemicals or substances, which:

• is regulated by the Federal Occupational Safety and Health Administration under Code of Federal Regulations, title 29, part 1910, subpart Z;

• is either toxic or highly toxic, an irritant, corrosive, a strong oxidizer, a strong sensitizer, combustible, either flammable or extremely flammable, dangerously reactive, pyrophoric, a carcinogen, a teratogen, a mutagen, a reproductive toxic agent, or that otherwise, according to generally accepted documented medical or scientific evidence, may cause substantial acute or chronic personal injury or illness during or as a direct result of any customary or reasonably foreseeable accidental or intentional exposure to the chemical or substance. (Common examples: arsenic, cadmium, gallium, cesium, mercury, radiation, etc.)

2915 133rd Street West, Shakopee, MN 55379

Phone: 952-445-4841 Fax: 952-445-7615

E-mail: [email protected] Website: www.gammavacuum.com

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