Lynx 7000 - Jensen Scandinavia AS

Lynx 7000 - Jensen Scandinavia AS
Basic setup of Lynx 7000
In this manual you will find help for the basic setup of your Jensen router, like
how to connect, placement of router, changing of channel and password etc.,
as well as useful information on how to get the wireless network to function as
well as possible. If there are any questions that are not included in this manual
simply contact us using the contact information on page 25.
Content
page
Connecting the router .......................................................................2
Connect to a wireless network using Windows XP ............................3
Connect to a wireless network using Windows Vista ........................4
Connect to a wireless network using Windows 7 ...............................5
Connect to a wireless network using Windows 8/8.1 .........................6
Connect to a wireless network using Windows 10 ............................7
Connect to a wireless network using Mac OS X ...............................8
Connect to a wireless network using Android. ...................................9
Connect to a wireless network using iOS ..........................................10
No internet connection? ....................................................................11
How to improve your wireless network .............................................12
How to change the wireless channel
..........................................................16
How to change the name of the wireless network
.......................17
How to change the password for the wireless network ..................18
How to setup guest networks ............................................................19
How to setup access control .............................................................20
How to upgrade firmware ...................................................................22
How do I reset the router? ................................................................23
Frequently asked questions ..............................................................24
Support .............................................................................................25
version 1.1 - November 2015 - © JensenScandinavia AS
Connecting the router
In order to establish an internet connection it is important that everything is connected properly.
You have been given an internet modem from your service provider that is connected to internet
either through ADSL, Fiber or cable TV.
A) Cable from the internet modem has to be connected to the blue port on the router labeled INTERNET
B) The power cable has to be connected to power on the router.
C) Devices that you wish to connect with cable to the router (Desktop computer, printer, telephone adapter etc.)
should be connected to the ports labeled 1, 2, 3 or 4.
D) Search for available wireless network on your device (computer, smart phones etc.)
E) The name and password for the wireless network is written on the top and bottom of the router.
A
B
C
Choose network
Magelle
D
Telenor4671
Magelle
Power
Internet modem
Printer, Voice over IP adapter etc.
Lynx386294
ab65X89s
Page 2
E
Connect to a wireless network using Windows XP
This guide show you how to connect to your Air:Link router based on the built-in wireless tool for Windows XP.
In some cases your computer is delivered with a third party software from the computer manufacturer.
If so, please contact the computer manufacturer support for more detailed information.
1a. If Windows XP discovers an available wireless netwrok you will get the
message «Wireless network found»
Click the messagebox to select network
1a
or you can
1b. Right-click on wireless network system tray icon and select
«View available wireless networks»
1b
2. You will now see a list of available wireless networks in your area.
Select your AirLink router from the list and click Connect.
The name of your AirLink router can be found under the router.
If there are several AirLink routers in your neighbourhood,
it can be several AirLink routers on the list that look similar
Be carefull to select the AirLink router that matches the
network name of your router.
2
3. Please enter the encryption key for your Jensen router.
The encryption key can be found on top or under the router.
The key is 8 digits with a mix of lower / upper case letters and numbers.
Confirm the encryption key by entering it one more time and then click
Connect.
3
4. The connection process takes about 10-20 seconds.
When your PC is successfully connected it will show the
message «Connected» as shown to the right.
4
5. The system tray icon will also change to indicate that the PC is connected
to a wireless network.
5
Page 3
Connect to a wireless network using Windows Vista
This guide show you how to connect to your Air:Link router based on the built-in wireless tool for Windows Vista.
In some cases your computer is delivered with a third party software from the computer manufacturer.
If so, please contact the computer manufacturer support for more detailed information.
1. Right click the network icon on the system tray
1
2. Click Connect
2
3. You will now see a list of available wireless networks in your area.
Select your AirLink router from the list and click Connect.
The name of your AirLink router can be found under the router.
If there are several AirLink routers in your neighbourhood,
it can be several AirLink routers on the list that look similar
Be carefull to select the AirLink router that matches the
network name of your router.
2
3
4. Please enter the encryption key for your Jensen router.
The encryption key can be found on top or under the router.
The key is 8 digit with a mix of lower / upper case letters and numbers.
Confirm the encryption key by entering it one more time and then click
Connect.
4
5. The connection process takes about 10-20 seconds.
Please select if you want Windows to store and automatically connect
to this network and click Close.
5
6. Select the placement of your network; Home, work or public places
6
7. Your PC is now connected to the wireless network.
Click Close.
7
Page 4
Connect to a wireless network using Windows 7
This guide show you how to connect to your Air:Link router based on the built-in wireless tool for Windows 7.
In some cases your computer is delivered with a third party software from the computer manufacturer.
If so, please contact the computer manufacturer support for more detailed information.
1. Click the icon for wireless network on the system tray
1
2 You will now see a list of available wireless networks in your area.
Select your AirLink router from the list.
The name of your AirLink router can be found under the router.
Not connected
Connections are available
Wireless Network Connection
If there are several AirLink routers in your neighbourhood,
it can be several AirLink routers on the list that look similar
Be carefull to select the AirLink router that matches the
network name of your router.
2
3. Please enter the encryption key for your Jensen router and click OK.
The encryption key can be found on top or under the router.
The key is 8 digit with a mix of lower / upper case letters and numbers.
2
3
4. Select the placement of your network; Home, work or public places
4
5. Click Close.
5
6. The PC is now connected to the wireless network. The icon for wireless has
now changed to white to indicate that the connection is working.
Page 5
6
Connect to a wireless network using Windows 8 / 8.1
This guide show you how to connect to your Air:Link router based on the built-in wireless tool for Windows 8.
In some cases your computer is delivered with a third party software from the computer manufacturer.
If so, please contact the computer manufacturer support for more detailed information.
1. Click the icon for wireless network on the system tray
1
Networks
2. You will now see a list of available wireless networks in your area.
Select your Jensen router from the list and click Connect.
The name of your router can be found under your router.
Airplane mode
Off
Wi-Fi
AirLink0F3EB6
If there are several AirLink routers in your neighbourhood,
it can be several AirLink routers on the list that look similar
Be carefull to select the AirLink router that matches the
network name of your router.
Connect automatically
Connect
2
3. Please enter the encryption key for your Jensen router and click Next.
The encryption key can be found on top or under the router.
The key is 8 digit with a mix of lower / upper case letters and numbers.
á
Networks
AirLink0F3EB6
Enter the network security key
••••••••
Next
3
2
á
Cancel
Networks
AirLink0F3EB6
4. Please select if you wish to activate sharing of files between devices
in your network.
Do you want to turn on sharing
between PC’s and connect to devices
on this network?
Nei,
No, don’t
ikke aktiver
turn ondeling
sharing
eller
orkoble
til
connect
enheterto devices.
For
For nettverk
networkspåinoffentlige
public places
steder
Yes, turn on sharing and connect
to devices.
For home or work networks
4
Networks
Airplane mode
Off
5.The PC is now connected to the wireless network.
Wi-Fi
AirLink0F3EB6
5
Page 6
Connected
Connect to a wireless network using Windows 10
This guide show you how to connect to your Air:Link router based on the built-in wireless tool for Windows 8.
In some cases your computer is delivered with a third party software from the computer manufacturer.
If so, please contact the computer manufacturer support for more detailed information.
1. Click the icon for wireless network on the system tray and then
Network setings
1
2. You will now see a list of available wireless networks in your area.
Select your wireless network from the list and click Connect.
The name of your router can be found under your router.
If there are several AirLink routers in your neighbourhood,
it can be several AirLink routers on the list that look similar
Be carefull to select the AirLink router that matches the
network name of your router.
2
3. Please enter the encryption key for your Jensen router and click Next.
The encryption key can be found on top or under the router.
The key is 8 digit with a mix of lower / upper case letters and numbers.
2
3
4. Please select if you wish to activate sharing of files between devices
in your network.
4
5.The PC is now connected to the wireless network.
5
Page 7
Connect to a wireless network using Mac OS X
1. Click on the Wireless network icon in right upper corner.
You will now see a list of available wireless network in your area.
Select your AirLink router by clicking on the network name.
The network name of your AirLink router can be found under your router.
If there are several AirLink routers in your neighbourhood,
it can be several AirLink routers on the list that look similar
Be carefull to select the AirLink router that matches the
network name of your router.
1
2. Enter the encryption key for your AirLink router and click Join.
The encryption key can be found on top or under the router.
The encryption key is a mix of lower / upper case letters and numbers.
2
3. The Mac is now connected to the wireless network.
3
2
Page 8
Connecting to a wireless network using Android
1. Click Settings
1
2. Click Connections -> WiFi
2
3. You will now see a list of available wireless networks.
Select your wireless network from the list by click the name of it.
3
2
4. Enter the password/encryption of the wireless network and
click Connect.
4
2
5. Your Android device should now be connected.
5
2
Page 9
Connecting to a wireless network using iOS (iPad/iPhone)
1. Click Settings
1
2. Click Wi-Fi
2
3. You will now see a list of available wireless networks.
Select your wireless network from the list by click the name of it. .
3
2
4. Enter the password/encryption of the wireless network and
click Connect.
4
2
5. Your iOS device should now be connected.
5
2
Page 10
No internet connection?
If you have connected the modem to your Jensen router the way as described on page 2 and still won't
get an internet connection, it could be because of the way the modem works.
In many cases it is limited how many IP addresses the modem delivers, and this can lead to the issue that the
Jensen router is unable to deliver the IP address from the modem
This happens most commonly in cases when internet is delivered through Cable-TV
We recommend that you do the following:
1
Internet modem
Disconnect the power from both the Jensen router and the
internet modem and wait for 10 seconds
Power
On/Off
Wireless on/off
USB1 USB LED USB2
Internet
1
2
3
4
WPS/Reset


Strømkabel
Strømkabel
2
Internet modem
Power
Make sure the cable from the modem is connected to
the internet port labeled INTERNET
On/Off
Wireless on/off
USB1 USB LED USB2
Internet
1
2
3
4
WPS/Reset


Strømkabel
Strømkabel
Nettverkskabel
3
Internet modem
Power
Connect the power to the Jensen router and wait 1 minute
before proceeding.
On/Off
Wireless on/off
USB1 USB LED USB2
Internet
1
2
3
4
WPS/Reset

Strømkabel
Strømkabel
Nettverkskabel
4
Internet modem
Power
On/Off
Wireless on/off
USB1 USB LED USB2
Internet
1
2
3
4
WPS/Reset
Connect the power to the internet modem and wait until the
modem has connected itself to the service provider
(about 1-2 minutes)

Strømkabel
Strømkabel
Nettverkskabel
5
Connect the computer (or the device you wish to use)
to the Jensen router either wirelessly or with cable in
the ports 1, 2, 3, or 4
If you decide to connect wirelessly, you will find
the network name (SSID) and password under the router.
Page 11
How to improve your wireless network (page 1 of 4)
Wireless networks are virtually become a standard in most homes.
We see that people now are more often getting problems with unstable wireless network.
The resson for an unstable wireless network are many.
On the page 12 to 15 you can get some useful tip on how to improve your wireless network.
Placement of the router
Finding a good placement for the router is very important for the quality/performance of the
wireless network. Walls (plaster or brick walls ), furniture, people etc. will weaken the signal.
RECOMMENDED
DO NOT
* Place your router high up. On top of a a shelf etc.
* Place it in a central location of the house.
* Adjust the angle of antenna to improve signal strength.
* Make sure the antennas is screwed on tightly.
* Do not «hide» the router by putting it into drawers etc.
* Avoid placing router near reflective surfaces if possible.
Surfaces like windows, mirrors at metal cabinets will
have an impact on the wireless signals.
* Do not place the router near TV, speakers etc.
* Avoid placing the router near other equipment using
2.4GHz like cordless phones, babycall etc.
Change channel on the router
If you live in urban areas or areas with many wireless networks it is a good chance that your router
are using the same channel as one or more routers in the neighborhood.
By changing to a channel with less traffic you can get far better performance / coverage.
So, which channel is the best one to use? It is difficult to give an easy answer to this, as it totally depends
on which channel is in use by the other networks in the area.
To help find the best channel we recommend to use software / apps (see list below) that are made for
this purpose. Most of these apps can show you which channel that is recommended. We recommend that
you select the channel on which the fewest of the other networks are using.
Windows
Acrylic WiFi Free - https://www.acrylicwifi.com/en/wlan-software/wlan-scanner-acrylic-wifi-free/
inSSIDer - http://www.metageek.com/products/inssider/
WiFi Inspector - http://www.xirrus.com/resources/free-tools/#WFI
Android
WiFi Analyzer - https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer
inSSIDer - https://play.google.com/store/apps/details?id=com.metageek.inSSIDer
Mac (via App store)
NetSpot
WiFi Scanner
Adjust the antenna(s)
The normal thing to do is to point the antenna in an upward position, but in some situations you can get
better coverage and/or performance by adjusting the angle of the antenna.
Page 12
How to improve your wireless network (page 2 of 4)
What is Dual-Band ?
Wireless routers are devided into single-band or dual-band type of router, where single-band means that
it only uses the 2.4Ghz frequncy, where as the dual-band type uses both 2.4GHz and 5GHz frequency.
singel-band
dual-band
2.4GHz:
AirLink1E7AC0
5GHz:
AirLink5GHz1E7AC0
2.4GHz:
AirLink1E7AC0
Which of the 2.4GHz or 5GHz is best to use?
Normally the 2.4GHz give you the best range, while 5GHz gives the best performance.
The challenge of getting a stable wireless network (especially at 2.4GHz) is that "everyone" has it, and
since wireless network is a shared resource, interference often occures in places where there are many
networks within the same area. In addition the 2.4GHz frequency is used by other types of equipment
such as wireless toys (RC), cameras, alarms etc., which also increases the risk of interference.
We recommend that you connect your older devices to the 2.4Ghz network and then use the 5GHz for the
newer ones. This will ensure the best performance in your network.
Why cannot my device connect to the 5GHz network?
There are devices that only support the 2.4GHz frequency and therefor cannot connect to a 5GHz network.
In order for a device to connect to a 5GHz network it nead to support on of these standards 802.11 a, n or ac.
Most of the products currently in shops is Dual-Band compliant, but if you have an older computer it most
likely only support the 2.4GHz frequency.
5GHz:
AirLink5GHz1E7AC0
2.4GHz:
AirLink1E7AC0
2.4GHz
5GHz
2.4GHz
5GHz
iPhone 4
Lynx 7000
Dual Band router
iPhone 6
Try use the 5GHz network instead of 2.4GHz
If you got a Dual-Band router you have two wireless networks to choose from.
The 5GHz are often a better choise than 2.4GHz becuase of less interference than the 2.4GHz.
Page 13
How to improve your wireless network (page 3 of 4)
What range can I expect from my wireless router?
The range of the wireless signals depends on various factors such as walls, floor differentiate etc.,
the location of the router (see next page), the distance between the router and where you are, and
interference from other wireless networks / devices.
In addition, the different devices (e. g. PC, smartphone, tablet, etc.) you connect to your wireless network
all has different quality of antenna / signal reception. Because of this you will see different signals/performace
on different devices at the same location in the house.
What can I do to increase the range of my wireless network?
Interference from other wireless network is the most common cause of poor range / performance.
A solution to this is to change the channel on your router (See page 16 for how to change the channel).
If changing channel does not help, another solution could be using a wireless repeater.
A wireless repeater is an independent unit that is easily set up on a PC / Smartphone etc.
After the setup is done, just place the repeater in the area you want increased coverage (*).
*) It is important that the repeater is placed somewhere it can receive good signals from the wireless router.
Wireless repeaters from Jensen of Scandinavia:
Eagle 1500 - http://www.jensenofscandinavia.com/nb/product/eagle-1500/
Air:Link 2000 - http://www.jensenofscandinavia.com/nb/product/airlink-2000/
Air:Link 2200AC - http://www.jensenofscandinavia.com/nb/product/airlink-2200ac/
Air:Link 2400AC - http://www.jensenofscandinavia.com/nb/product/airlink-2400ac-2/
Coverage area:
Eagle 1500
Router
Page 14
How to improve your wireless network (page 4 of 4)
To achieve high speed wireless routers use channel bonding, which means the router trasmits on
multiple channels simultaneously. Doing this the router use more of the available channels, and this
can lead to interference, because other networks then will use some of the same channels.
The setting that controls the number of channels (channel bonding) is called "Channel bandwidth."
For 2.4GHz you can choose between 20MHz (one channel) or 40MHz (two channels). For the 5GHz
you can also select 20/40MHz, but in addition you also have 80MHz (four channels).
If you have tried changing the channel on your router and still have an unstable wireless network we
recommend that you try to set the router to only transmit on one channel (20MHz) by following
below steps.
1. Login to router by entering http://192.168.38.1 in your WEB browser.
- Username = admin
- Password = 1234
2. Click Wireless 2.4GHz – Wireless Settings
3
3. Select 20MHz and click Save.
4. Click Wireless 5GHz – Wireless Settings
5
5. Select 20MHz and click Save.
6. The router needs a reboot. Click «Click here» to reboot the router.
Page 15
How to change the wireless channel?
Please follow the below steps to change the channel for the 2.4GHz and/or 5GHz wireless network.
1. Login to router by entering http://192.168.38.1 in your WEB browser.
- Username = admin
- Password = 1234
Change channel for the 2.4GHz network:
2
3
2. Click Wireless 2.4GHz – Wireless Settings
3. Select a new wireless channel and click save.
4. The router now needs a reboot. Click the «Click here» to reboot.
Change channel for the 5GHz network:
5
6
5. Click Wireless 5GHz – Wireless Settings
6. Select a new wireless channel and click save.
7. Click the «Click here» to restart the router.
Page 16
How to change the name of the wireless network
As default the Lynx 7000 is delivered with an unique name for both the 2.4GHz and 5GHz wireless
network. To change the network name please follow the below steps.
1. Login to router by entering http://192.168.38.1 in your WEB browser.
- Username = admin
- Password = 1234
2. Click Wireless 2.4GHz – Wireless Settings
3
4
3. Enter the name you want to use for the 2.4GHz wireless network.
4. Click Save
5. Click the «Click here» to restart the router.
6. Click Wireless 5GHz – Wireless Settings
7. Enter the name you want to use for the 5GHz wireless network and click Save.
7
8. Click the «Click here» to restart the router.
Page 17
How to change the password of the wireless network
As default the Lynx 7000 is delivered with an unique password for both the 2.4GHz and 5GHz wireless
network. To change the password please follow the below steps.
1. Login to router by entering http://192.168.38.1 in your WEB browser.
- Username = admin
- Password = 1234
2. Click Wireless 2.4GHz or 5GHz (depending on which one you want to change)
3
3
3. Enter the new password into the PSK Password field.
Please note that the password must contain at least 8 characters.
4. Click Save
5. The router now needs to reboot. Click the «Click here» to restart.
Page 18
How to setup guest network
The guest networking feature adds a new wireless network for your guests. The guest network
only gives access to the internet, leting your private file server, printers etc. not accessable for
the guest users.
1. Login to router by entering http://192.168.38.1 in your WEB browser.
2. Username = admin
3. Password = 1234
4. Click Guest Network
5
6
7
8
9
10
11
12
5. Select «Allow Guest to access my local network» if you want to give guest access to your local network.
This can be devices like NAS/fileservers, printers etc.
6. Select «Enable Guest network bandwidth Control» if you want to limit the bandwidth of the guest network.
If you select this you also need to specify the upload and download speed.
7. Select «Guest network (2.4G) to activate the Guest network function.
8. Enter the name of the guest network
9. Set security to WPA/WPA2-Personal
10. Enter the password you want to use for the guest network (at least 8 characters).
11. Select the day/time when the guest network shall be available.
The default setting is always on (All day-24 hours).
12. Click Save.
Page 19
How to setup access control
With the Access Control function you can block the internet access for one on several devices based on
time/date. In the example used in this manual we are setting up a rule that blocks internet from 21 to 08
the next day.
In order to use the Access Control you need define a host and schedule rule:
1) Host - This is either the IP-address or mac-address of the device you want to block.
2) Schedule - This is the date/time you want to block the internet access.
1. Login to router by entering http://192.168.38.1 in your WEB browser.
2. Username = admin
3. Password = 1234
Setup the host:
To setup the host you need to know either the IP-address or mac-address of the device you want to block.
Click DHCP – DHCP Clients List. Here you will find a list of all the devices that are connected to Lynx 7000.
We recommend to use the mac-address when you setup access control.
- Write down the mac-adresss of the device(s) you want to block.
Device name
MAC-adress
IP-address
5
6
7
9
8
4. Click Access Control – Host – Add New..
5. Select Mode = MAC Address.
6. Enter a description of your choice (e.g. MacBook pro)
7. Enter the MAC-address of the deivce you want to block.
The MAC-address is entered like this: xx-xx-xx-xx-xx-xx.
8. Click Save
9. Click Add new to add more devices or see next page for how to setup the schedule rule.
Page 20
Schedule setup:
Click Access Control -> Target -> Add new...
1
2
3
6
4
5
1. Enter a description of your choice (e.g. afternoon).
2. Seelct which day(s) the internet connection shall be blocked.
3. If you want to set a start/stop time you need to uncheck the «all day 24-hour» selection.
4. Set Start Time to 2100 and Stop Time to 2359
5. Click Save
6. Click Add new and make a new rule named Night. Set the Start Time = 0000 and Stop Time = 0800
and click Save.
How to activate the rule(s):
Click Access Control – Rule
1. Select Enable internet Access Control
2. Select Deny
3. Click Save
1
2
3
4. Click Access Control – Rule – Add new...
5
6
7
8
10
9
5. Enter a name of the rule (e. g. Kids)
6. Select a Host (In this example we select MacBook Pro)
7. Select Target = Block internet
8. Select Schedule = Afternoon
9. Click Save
10. Click Add new.. one more time and make a new rule similar to the one you just made, but name it
Kids2 and select the Schedule called Night.
The Schedule setup is now finished.
With this setup the device called MacBook Pro will not get access to internet between 21 and 08:00.
From the Access Control – Rule menu you can enable/disable/edit the rules later.
Page 21
How to upgrade firmware
Firmware is the software that tells the router how to function.
In cases when we add new functions or bug fixing, there will be new firmware available.
1. Open www.jensensofcandinavia.com/downloads in your WEB browser and search for Lynx 7000
2. Scroll down to the FIRMWARE section and download the firmware file
3. The firmware file is in zip format, so first you need to unzip the file.
4. This is done by double clicking on the firmware file.
5. Then select Extract all.
6. Click Browse and select the folder you want to unzip the file to (e.g. desktop)
7. Click Unzip.
6
4
7
5
Log in to your Lynx 7000 menu by entering http://192.168.38.1 in a WEB browser window.
1. Username = admin
2. Password = 1234
3. Click System Tools – Firmware upgrade
4. Click Select file/Browse. Select the unzipped firmware file and click Open
5. Click the Upgrade button
6. Click OK and wait until the upgrade is completed.
DO NOT DISCONNECT POWER OR ANY CABLES FROM THE LYNX 7000 WHILE UPGRADING.
4
5
6
4
4
Page 22
How do I reset the router?
If your router stops working or you have some problems with it, we recommend that you
do a factory reset on it.
IMPORTANT! A reset will set all settings like network name, password etc. back to factory default, so if
you have changed either the network name or password you will need to reconnect to the Jensen router
using the defautl network name and password that are written on the product label (under the router)
A reset is done by press and hold the RESET/WPS button for 10(*) seconds.
Trykk og hold i
10 sekunder
Power
On/Off
Wireless on/off
USB1 USB LED USB2
Internet
1
2
Page 23
3
4
WPS/Reset
Frequently asked questions
1. I get no access to the internet through my Jensen router.
In cases where you don’t get access to the internet there can be several ressons.
We recommend that you try out the following steps:
A. Make sure that the device your are using (computer, smart phone etc.) is connected correctly
to the Jensen router (wirelessly or by cable in LAN port 1,2,3 or 4).
See page 3-10 for how to connect to the router in various operating systems.
B. Make sure that the Jensen router is correctly connected to the internet modem.
See page 2 for information on how to connect the router to the modem.
C. Make sure that the internet modem is functional and connected.
You can usually see the modem connection status from the LED’s on the modem.
Please see the manual for the modem for more information.
D. If you still get no connection to internet we recommend that you try the steps on page 11.
2. I cannot access my router GUI using http://192.168.38.1
http://192.168.38.1 is a local IP-address and will only work when connected to your local network.
Make sure the device you are using (computer, smart phone etc.) is connected to the
Jensen router by either wireless or cable (LAN port 1,2,3 or 4)
If your device is correcly connected and you still cannot access http://192.168.38.1 we recommend
that you do a reset of the router and try again. Please see page 24 for how to reset the router.
3. The wireless connection is unstable and/or poor performance.
The reason for unstable Wi-Fi is usually interference from other wireless networks in the area.
The solution to this is to change the channel your Jensen router is using.
Please see page 12 to 15 for information on how to improve your wireless network.
4. One of my devices will not connect to the wireless network.
If you have problem connecting a device to your wireless network we recommend that you change the
network name and password on the router and then try connecting again.
Please see page 17 and 18 for information on how to change network name and passord.
5. Why can't I connect to 5GHz network?
If you have a Jensen dual-band router (transmits on both 2.4GHz and 5GHz) and can only connect to
the 2.4GHz network, then your device most likely does not support the 5GHz frequency.
Most of the todays product now support both the 2.4GHz and 5GHz frequency, but older devices
most likely only support the 2.4GHz.
In order for a device to connect to 5GHz network it need to support the standards 802.11a, n or ac.
6. Basic computer network components
A home network consists of an internet modem supplied by your Internet provider, a wireless router,
as well as the different devices you connect, like PCs, tablets, smartphones, etc.
Internet
Locale network devices
Wireless router
Page 24
Internet modem
Where can I get more help?
If you need additional support you can call our phone support or send us an email.
Phone
All JensenScandinavia products that come with a Support-id offer 12 months free support
from the date of purchase. You are able to talk with a customer service representative in
your local language (Danish, English, Finnish, Norwegian or Swedish)
Norway 22 32 30 76
Sweden 08 38 30 00
Denmark 70 70 21 22
Finland 09 455 21 22
Opening hours
Monday - Friday 8 - 20
Saturday 14 - 18
e-mail
If you prefer using e-mail, you can send us an e-mail at [email protected]
In order for us to give you the best help quality, please include following information in your e-mail:
* Which Jensen product do you have?
* Which other products do you use in combination with your Jensen product?
* A full description of the problem
Normally we will reply to your request within one working-day.
Facebook
You are welcome to visit our facebook page
https://www.facebook.com/jensenscandinavia
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