BT Broadband Extender Flex 1000 User guide

Broadband Extender Flex 1000 Kit

User Guide

1

Plug one extender near your router

1 Plug one end of the ethernet cable into a spare ethernet socket on your router/hub.

2 Plug the other end into either of the extenders.

IMPORTANT: to work properly, extenders must be plugged directly into the wall socket and not into extension leads.

3 Plug the extender directly into a wall power socket.

Make sure the socket’s switched on.

1

2

3

2

Plug one extender near your device

1 Plug the other extender directly into a wall power socket near the device you want to connect. Make sure the socket’s switched on.

2 Wait for connection to complete. Give it a couple of minutes. If everything’s okay, the

Power and Data indicators on both extenders will light up.

1 2

If the Data light doesn’t light up, see Connection help overleaf.

3

Connect your device

If the connection is successful, connect your device to the broadband extender using the ethernet cable provided.

After 5 minutes of inactivity on the ethernet port, the extender will go into power save mode. The Power indicator will be flashing.

Light status

Light

Power

Ethernet

Status

On

Flashing

Slow flashing

Off

On

Flashing

Off

Data On

Off

What’s happening

Extender running normally

Extender resetting or synchronising

Extender in power save mode

Extender turned off

Device connected to extender

Data being sent or received or extender resetting

No device connected to extender or device switched off or in power save mode

Extender connected to network

Blue: High transfer speed

Orange: Medium transfer speed

Red: Low transfer speed

No connection to network or in power save mode

Data

Link

Ethernet

Power

Link button

What do you want to do? Press and hold button

Prepare to join a new network

Join a new network

Reset to factory settings

5 to 8 seconds

1 second

More than 15 seconds until Data and Power lights go out

TIP: you may find it helpful to use a watch or a clock when using the Link button.

Connection help

• If you are adding the extender to your existing network, please see section on

‘How to add more Powerline extenders to your existing network’ in this guide.

For best network performance, make sure you connect the higher speed extender to your router.

• If you are having problems synchronising one or more extenders, try resetting them to their default factory settings. Most extenders have a Reset (Link) button that does this. Refer to the extender user guide for more detailed information on how to add more powerline devices.

• Swap devices to help check and isolate a problem with a particular broadband extender unit.

• To check if your home’s electrical wiring is affecting your broadband extenders, try plugging in extenders in the same room. Some old wiring or fuse boxes might affect your network performance.

• House appliances that draw large amounts of power, like refrigerators, freezers, microwaves and air conditioning systems, might cause interference with your network.

• For best network performance, use broadband extenders from BT.

• If there are no spare ports on your router/hub, you can unplug one of your existing devices and use an alternative like wi-fi or purchase a switch.

If you need more help, go to bt.com/bbextenderflex1000 or call 0808 100 6116*.

Reset to factory settings

If your broadband extenders stop working or become unpaired, you can reset both extenders to their factory settings:

1 Make sure the broadband extender is plugged in and the power socket’s switched on.

2 Press the Link button for more than 15 seconds until the Data and Power lights go out. If everything’s okay, the Power indicator on the extenders will light up.

For detailed instructions and technical information for setting up the extenders, please see the Frequently Asked Questions at bt.com/bbextenderflex1000

How to add more Powerline extenders to your existing network

You can expand your home network by adding more extenders to your existing kit.

1 Plug your additional broadband extender directly into a wall power socket.

Make sure the socket’s switched on.

2 Press the Link button on that extender for 5 to 8 seconds. Wait for the Power light to flash off and on once.

3 Press the Link button again, this time for 1 second (Power light starts flashing).

4 Within 2 minutes, press the Link button on one of the broadband extenders already in your home for 1 second to complete the connection to the network.

5 Wait for connection to complete. If everything’s okay, the Power and Data indicators on the extender will light up.

TIP: you might find it easier to plug your new broadband extender in the same double power socket or near one of your existing ones whilst you set things up.

General information

For information on safety instructions, technical information or setting up the extender, please see the

Frequently Asked Questions at bt.com/bbextenderflex1000

Guarantee

Your Broadband Extender Flex 1000 Kit is guaranteed for a period of 3 years from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Broadband

Extender Flex 1000 Kit or any component thereof which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• the guarantee shall only apply to defects that occur within the 3 year guarantee period

• proof of purchase is required

• the equipment is returned to BT or its agent as instructed.

This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

This guarantee does not affect your statutory rights.

To find out what to do if your extender is in or outside of the 3 year guarantee, please see the Frequently

Asked Questions at bt.com/bbextenderflex1000

How to recycle your equipment

The symbol shown here and on the product means that the product is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin.

It’s all part of the Waste Electrical and Electronic

Equipment (WEEE) Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground.

You should contact your retailer or supplier for advice on how to dispose of this product in an environmentally friendly way.

Declaration of Conformity

For a copy of the Declaration of Conformity please refer to bt.com/bbextenderflex1000

Power consumption

In operation

Network standby

Standby mode

Elapsed time before going into standby mode

5.2 Watts

3.5 Watts

0.5 Watts

5 Minutes

Box contents:

2 x Broadband Extender Flex 1000 2 x Ethernet cables

Find out more

• If you need more detailed instructions, Frequently Asked Questions are

available at bt.com/bbextenderflex1000

• If you cannot find the answer to your problem in the Frequently Asked Questions,

then please call our free Helpline on 0808 100 6116*. Our dedicated advisors

are more likely to be able to help you than the retailer where you made

your purchase.

* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

Offices worldwide

The services described in this publication are subject to availability and may be modified from time to time.

Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract.

Nothing in this publication forms any part of a contract.

© British Telecommunications plc 2015. Registered Office: 81 Newgate Street, London EC1A 7AJ.

Registered in England No. 1800000.

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Printed in China / Issue 3 / ADP02-15