Xerox Metered Supply Web Pages User Guide
Metered Supply Web Pages allows you to easily manage your Xerox metered supply account. This includes features like registering your account, entering meter reads, ordering supplies, tracking orders, viewing returns, and managing users. It provides a convenient online platform for managing your Xerox equipment and supplies.
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Metered Supply Web Pages
January 2016
Metered Supply Web Pages
User Guide
©2013 Xerox Corporation. All rights reserved. XEROX® and XEROX and Design® are trademarks of the Xerox Corporation in the United States and/or other countries.
Table of Contents
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Preface
General Purpose and Audience
This document is written for Xerox Metered Supply Web Pages users. It covers registration, features, and troubleshooting.
How to Best Use This Document
Thank you for using the Xerox Metered Supply Web Pages user manual. If you are a first-time user of Xerox Metered Supply, please follow the registration process beginning on page 5. If you have already registered, please refer to the table of contents for guidance in your specific area of interest.
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1 Registration
How to Register
Before you can order supplies online or use the other features of the Metered Supply Web Pages, you must establish a metered Xerox.com account by registering.
1. Go to the URL: www.xerox.ca/metered-supplies .
2. Click on the “Register/Activate” link on the right hand panel of the screen (pictured in the screenshot below).
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3. Click on the “Metered Supplies” link on the right hand panel of the screen (pictured in the screenshot below).
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4. Fill out the required fields on the registration form (marked with an orange bar) and then click “submit” at the bottom of the page.
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You should now see the screen pictured below after successfully submitting.
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5. You will be sent two emails within the next hour (see examples below). Click on the link provided in the second email to confirm your email address.
Note: if you forget to click the link, the registration process will not be complete.
From: [email protected] [mailto:[email protected]]
Sent: Thursday, October 21, 2014 10:44 AM
To: Public, John
Subject: Confirm your email address
This email is to confirm your registration on Xerox.com.
We hope you'll take advantage of our site to:
Learn about new products
View our supplies catalog
Place online orders
Manage your Xerox equipment, meter readings, contracts, invoices or orders
Please save this e-mail or print it for future reference.
You are registered as:
You can change your email or password at: https://www.accounts.xerox.com/auth/login.jsf
If you forget your password, please select the "Forgot Your Password" link in the login page.
www.xerox.ca
From: [email protected] [mailto:[email protected]]
Sent: Thursday, October 21, 2014 10:44 AM
To: Public, John
Subject: Confirm your email address
Greetings from Xerox, John Public ([email protected]):
You are receiving this message because you have requested access to a Xerox.com application.
Before you can access this application, you must confirm your email address by clicking this link
.
If the above link does not work for you, try the following: http://www.accounts.xerox.com/auth/confirmedEmail.jsf?u=20123553&dt=1311259454646&al=
FGi2b%2Fj%2FvQ9dEYIUHK4xFw%3D%3D&ttl=259200000&app=MSS&email=3445f97ea1f52
6708d3814bf056531ab35abc029f05a84d1f4f9c51804be43d4a6ea8015d5698f9d52a660f25f6 fcb2aa2db15ff149e753a
If neither link works from email, you can copy and paste either one directly into your browser address window.
If you see a message that indicates that your session has expired, please refresh the page by clicking the "Refresh" button on your browser.
If you did not request access to a Xerox application, you may ignore this message and the links above will expire in 3 days.
Thank you for visiting Xerox.ca.
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6. Enter the serial number and the shipping address postal code associated with your account and click submit.
7. If you successfully submit your serial number/postal code, you will receive a password to use with your email address in the login screen. Congratulations! You have successfully registered for Xerox Metered Supply.
For troubleshooting, please see the next page.
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Troubleshooting
If you receive the error pictured below, follow the suggested steps below in the Self-Help Box. For assistance, please call 1-800-275-9376 (1,3,3).
Troubleshooting Self-Help Box
When a user registers for a metered Xerox.com account for a given serial number, the postal code they enter must match (exactly) the postal code on file for the serial number. As a result you may receive the above error message to have this association created. You can accomplish this by emailing the serial number(s) to: [email protected] .
You will receive an acknowledgement email within two business hours. (If you sent your serial numbers after normal operation hours, you will receive an acknowledgement email two business hours after re-opening).
Note: This email link is unmonitored and only creates serial number/email associations. There is no capability for any other type of request.
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2 Features
Logging In
To access your account, you must have already followed the registration process successfully
(please see Registration section beginning on page 5). If you have already registered, you can now log in to your account.
1. Go to the URL: www.xerox.ca/metered-supplies.
2. Click “Manage my metered account” on the right panel of the screen (see the screenshot below).
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Enter your email address and password that you obtained during the registration process. Click submit to access your account.
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Managing My Metered Account
Xerox Metered Supply Web allows you to easily manage your Metered Supply Account. You may select either from the Manage Account heading on the left panel or from one of the selections in the boxes.
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Entering Meter Reads
You can easily enter meter reads for metered equipment without placing an order.
1. Log in to your Xerox Metered Supply Web account.
2. Click “Meter Reads” under the Metered Supplies Resources on the left panel.
3. Click “sign up now”.
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4. Fill out the required fields on the registration form (marked with an orange bar) and then click “submit” at the bottom of the page.
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Entering Supplies on Hand
You can enter on hand balances for your machine without placing an order.
1. Log in to your Xerox Metered Supply Web account.
2. From any page click “Your Supplies Inventory”.
3. Enter the number of full cartons on hand in the “# of cartons on hand” field and partial cartons in the “# of single units on hand” Field. For example, if you have 3 bottles left of a 6bottle carton, put “3” into the “# of single units on hand” field.
4. When you are finished, click “update.”
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Modify Shipping Information
You can modify the shipping attention name, suite/mailstop, and phone number online. All other shipping information must be modified via telephone by calling 1-800-275-9376 (1,3,3).
1. Log in to your Xerox Metered Supply Web account.
2. Click “Shipping Details” under the Manage Account heading under on the left panel.
3. Select “Edit” under the address to be modified.
4. Enter the changes you would like to make in the fields provided and click “submit”.
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Auto Replenishment
You can enable auto replenishment for colour machines that are transmitting Remote Services
Supplies Assistant data. You can also view the status (valid statuses are “Connect”, “Re-connect”,
“not available”, or “already active”) for your equipment where the software is enabled.
1. Log in to your Xerox Metered Supply Web account.
2. From any page click “Auto Replenishment”.
3. To enable Auto Replenishment, select the “Connect” option to the right of the equipment serial number.
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4. Once you have selected “Connect”, please complete the ‘Xerox Automatic Supplies
Replenishment Eligible Device(s) Form and click submit.
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Order Supplies
Single Address
Xerox Metered Supplies Web makes it easy to order supplies for your equipment.
1. Log in to your Xerox Metered Supply Web account.
2. From any page click “Order Supplies”.
3. The form self-populates with the shipping address, verify the information on the screen then click ‘submit’.
Note: Fields with indicators are editable online. All other fields can only be changed by calling the Metered Supplies Customer Support Centre at 1-800-275-9376 (1,3,3).
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4. Click ‘add’ in the right column then fill in the fields under ‘Cartons on Hand’, ‘Single Units on
Hand’, and ‘Cartons to be Ordered’.
Note: The Single Units field has been provided for you to account for partial cartons.
5. Click ‘Place order’ to finalize your order.
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6. You will receive an order confirmation pictured below. You will also receive a confirmation email with a link that will allow you to track the status of your order.
Note: This order tracking may not be available until after midnight on the day the order was submitted.
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Multiple Addresses
Xerox Metered Supplies Web makes it easy to order supplies for your equipment.
1. Log in to your Xerox Metered Supply Web account.
2. From any page click “Order Supplies”.
3. The form self-populates with the shipping address and serial numbers on record.
Note: Fields with indicators are editable online. All other fields can only be changed by calling the Metered Supplies Customer Support Centre at 1-800-275-9376 (1,3,3).
4. Click the ‘Select other address’ option on the right side of the screen.
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View Order Status
Xerox Metered Supply Web allows you to easily view a list of all orders placed in the past 90 days.
1. Log in to your Xerox Metered Supply Web account.
2. From any page click “Your Orders”
3. To view detailed information about a particular order, click the Master Order Number under
“Metered Supplies Order Status” in a detail window.
Note: Tracking is not available for pending orders. Contact Metered Customer Support
Centre at [email protected]
or 1-800-275-9376 (1,3,3) with any further questions regarding order status
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View Order Returns
Xerox Metered Supply Web allows you to easily view a list of your return history for the past 30 days.
1. Log in to your Xerox Metered Supply Web account.
2. Click “View Returns” under the Metered Account heading on the left panel.
3. View details of all returns in the past 30 days, as well as pending returns.
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Manage Users
Xerox Metered Supply Web allows you to easily delegate access to your account to two additional users.
1. Enter valid email address of the person you wish to make an Authorized User. (Limit 2)
2. You will receive an email defining your Delegate.
3. The Delegate will receive an email to accept the delegation.
4. After the delegate has accepted, the Primary User will receive an email and will see the
Delegate listed under My Authorized Users.
Delegate Accounts:
Other accounts on which you are permitted to order.
Note: A Primary User can remove a Delegate at any time. If a Delegate User removes themselves from an account, the Primary User will be notified via email.
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Key Features
- Register Account
- Enter Meter Reads
- Order Supplies
- Track Orders
- View Returns
- Manage Users
- Auto Replenishment
Frequently Answers and Questions
How do I register for a metered Xerox.com account?
How do I enter meter reads for my equipment?
How do I order supplies for my equipment?
How do I track the status of my order?
How do I view my return history?
How do I delegate access to my account to other users?
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