FUJITSU Windows Server Integration Pack V8.0 ServerView User Manual

FUJITSU Windows Server Integration Pack V8.0 ServerView User Manual
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Below you will find brief information for ServerView Windows Server Integration Pack V8.0. This manual describes Fujitsu ServerView Windows Server Integration Pack V8.0, which enables Fujitsu PRIMERGY Windows Servers to be integrated into System Center 2012 Operations Manager (SCOM 2012). Using the monitors of hardware and software components, this integration pack provides PRIMERGY Windows Servers from Fujitsu Technology Solutions the ability to be monitored via SCOM. Monitoring of a Fujitsu PRIMERGY Windows Server is implemented using the monitors of hardware and software components and is displayed by means of icons. If errors occur during hardware monitoring of a PRIMERGY Windows Server, the ServerView Agent enters these as event entries in the Windows Event Log of the managed server. The SCOM Agent which is located on the monitored systems sends these events to the SCOM Management Station, where they are evaluated and displayed on the SCOM Console by the Management Pack in accordance with the settings. Furthermore, rules can be applied which trigger an appropriate action when a fault is detected, e.g. a mail describing the fault might be sent to hardware support. For detailed analysis the ServerView System Monitor can be started.

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FUJITSU ServerView Windows Server Integration Pack V8.0 User Manual | Manualzz

User Manual - English

FUJITSU Software ServerView

Windows Server Integration Pack V8.0 for MS SCOM 2012

June 2015 Edition

© Copyright Fujitsu Technology Solutions GmbH 2015

All hardware and software names used are trademarks of their respective manufacturers.

All rights, including rights of translation, reproduction by printing, copying or similar methods, in part or in whole, are reserved.

Offenders will be liable for damages.

All rights, including rights created by patent grant or registration of a utility model or design, are reserved.

Delivery subject to availability. Right of technical modification reserved.

2.

2.1

2.2

4.

4.1

4.2

4.3

4.3.1

4.3.2

4.3.3

4.4

4.4.1

4.4.1.1

4.4.1.2

4.4.1.3

3.

3.1

3.1.1

3.1.2

3.1.3

3.2

3.3

3.4

1.

1.1

1.2

1.3

1.4

1.5

Contents

Introduction ......................................................................................................... 1

Purpose and target groups................................................................................... 1

Changes since the last edition ............................................................................. 2

ServerView Suite link collection ........................................................................... 3

Documentation for ServerView Suite ................................................................... 4

Notational Conventions ....................................................................................... 5

Integration requirements .................................................................................... 7

Setting trap severities for ServerView Agents ..................................................... 8

Updating ServerView Agents ............................................................................... 8

Installation and uninstallation ............................................................................ 9

Installing ServerView Integration Pack ............................................................... 9

Installed files ......................................................................................................... 9

SCOM Console only .............................................................................................. 10

Importing Management Packs ............................................................................. 10

Update to a new version .................................................................................... 10

Uninstalling ServerView Integration Pack ......................................................... 11

Updating the ServerView Library Management Pack ........................................ 11

Properties of the ServerView Windows Server Integration Pack ...................... 13

Management Packs ............................................................................................ 13

PRIMERGY server computer groups .................................................................... 14

Discovering and monitoring PRIMERGY servers................................................. 14

Displayed properties of recognized PRIMERGY servers .......................................... 15

Health state of a PRIMERGY server ....................................................................... 15

Virtual machine is recognized as a PRIMERGY server ............................................ 16

Discovering and monitoring the server components ........................................ 16

Discovering the hardware subsystems (components) .......................................... 16

PRIMERGY Overall State ................................................................................. 17

Processors ...................................................................................................... 17

Memory ......................................................................................................... 18

SV Integration for MS SCOM

Contents

4.5

4.5.1

4.5.2

4.5.3

4.5.4

4.5.5

4.5.6

4.4.2

4.4.3

4.4.3.1

4.4.3.2

4.4.3.3

4.4.4

4.4.5

4.4.5.1

4.4.5.2

4.4.5.3

4.4.1.4

4.4.1.5

4.4.1.6

4.4.1.7

4.4.1.8

4.4.1.9

4.4.1.10

4.4.1.11

4.4.1.12

4.4.1.13

4.4.1.14

4.4.1.15

4.6

4.7

4.7.1

4.7.2

4.7.3

4.7.4

4.7.5

4.7.6

4.7.7

4.8

4.8.1

Storage .......................................................................................................... 18

Networks (Ethernet) ...................................................................................... 18

Management Controller ................................................................................. 19

Fans (Cooling) ............................................................................................... 19

Temperatures ................................................................................................. 19

Power Supplies ............................................................................................... 20

Power Consumption ....................................................................................... 20

Voltages ......................................................................................................... 20

RAID Subsystem ............................................................................................. 21

RAID Logical Drive .......................................................................................... 21

RAID Logical Drives ........................................................................................ 21

RAID Physical Disks ........................................................................................ 22

Updating the state of the hardware subsystems .................................................. 22

Discovering the required services ......................................................................... 22

ServerView Agents ......................................................................................... 22

Windows Management Instrumentation (WMI) ............................................. 23

ServerView RAID ............................................................................................. 23

Monitoring hardware components ....................................................................... 23

Monitoring the required services .......................................................................... 24

SCCI Management Software (ServerView Agents) ........................................... 24

Windows Management Instrumentation (WMI) ............................................. 24

ServerView RAID Manager .............................................................................. 24

Views ................................................................................................................... 25

Views defined by the

Fujitsu Systems Core Library

MP .......................................... 25

Views defined by the

Fujitsu PRIMERGY Windows Servers

MP ............................... 26

Active Alerts Views ............................................................................................... 26

Health State Collection Views ............................................................................... 27

Diagram Views ..................................................................................................... 27

Server State Views ................................................................................................ 28

Health Explorer ................................................................................................... 28

Fujitsu PRIMERGY Windows Server Tasks ........................................................... 29

Computer Management ....................................................................................... 29

Remote Desktop .................................................................................................. 30

Remote Desktop Console ..................................................................................... 30

Delete PRIMERGY Server Component Inventory .................................................... 30

ServerView Raid Manager .................................................................................... 30

ServerView Remote Management iRMC ................................................................ 30

ServerView System Monitor .................................................................................. 31

Events and alerts ................................................................................................ 31

Enabling and disabling alerts .............................................................................. 32

4 SV Integration for MS SCOM

4.9

5.

5.1

5.2

5.3

5.4

5.4.1

5.5

5.5.1

5.6

5.6.1

5.6.2

5.6.3

5.6.4

5.7

6.

6.1

Contents

Knowledge Base ................................................................................................. 32

Appendix............................................................................................................. 33

Supported PRIMERGY servers ............................................................................. 33

Entries in the Operations Manager’s Event Log ................................................ 33

Creating test entries in the Windows Event Log ............................................... 33

Creating log files ................................................................................................ 34

Currentness of log files ........................................................................................ 35

Updating older versions of the Windows Server Integration Pack.................... 35

Migrating from versions before V8.0 .................................................................... 35

Troubleshooting ................................................................................................. 36

Use ServerView System Monitor to examine a PRIMERGY Server .......................... 36

No event logging of the controller driver(s) ......................................................... 37

Internet Explorer has no Java Plugin .................................................................... 37

Enable / Disable Windows Installer Logging (Debug) .......................................... 37

Hints and known issues ...................................................................................... 37

Appendix B ......................................................................................................... 39

V8.0 class names vs. former names .................................................................... 39

SV Integration for MS SCOM

1.

Introduction

The PRIMERGY ServerView Suite from Fujitsu Technology Solutions offers numerous ServerView integration modules which enable PRIMERGY servers to be integrated easily into other enterprise management systems.

This manual describes the ServerView Windows Server Integration Pack V8.0, which enables

Fujitsu PRIMERGY Windows Servers to be integrated into System Center 2012 Operations

Manager (SCOM 2012). All SCOM 2012 editions up to SCOM 2012 R2 are supported.

This integration pack allows PRIMERGY Windows Servers from Fujitsu Technology Solutions to be monitored via SCOM. Monitoring of a Fujitsu PRIMERGY Windows Server is implemented using the monitors of hardware and software components and is displayed by means of icons.

If errors occur during hardware monitoring of a PRIMERGY Windows Server, the ServerView

Agent enters these as event entries in the Windows Event Log of the managed server. The

SCOM Agent which is located on the monitored systems sends these events to the SCOM

Management Station, where they are evaluated and displayed on the SCOM Console by the

Management Pack in accordance with the settings.

Furthermore, rules can be applied which trigger an appropriate action when a fault is detected, e.g. a mail describing the fault might be sent to hardware support.

For detailed analysis the ServerView System Monitor can be started.

The current ServerView Windows Server Integration Pack for SCOM 2012 is provided on the latest PRIMERGY ServerView Suite DVD from Fujitsu Technology Solutions or under:

http://download.ts.fujitsu.com/prim_supportcd/SVSSoftware/

1.1

Purpose and target groups

This manual is intended for system administrators, network administrators and service technicians who have a thorough knowledge of hardware and software. Likewise, a sound basic knowledge of the Microsoft System Center Operations Manager 2012 is required.

SV Integration for MS SCOM 1

Changes since the last edition

1.2

Changes since the last edition

The ServerView Windows Server Integration Pack V8.0 includes the following new features:

Fujitsu Management Packs in general have been re-structured to accommodate the integration of all Fujitsu Management Packs in a streamlined fashion.

For the ServerView Windows Server Integration Pack this means the following changes: o

The former monolithic Management Pack has been split into a Management Pack suite of separate MPs. o

The default installation folder was changed from

“%ProgramFiles(x86)%\Fujitsu\ServerView Suite\SCOM Integration” to

“%ProgramFiles%\Fujitsu\ServerView Suite\SCOM Integration\SVISCOM-Win”.

o

The file setup with in the installation folder was changed. See chapter 3.1.1 Installed files

o

The class and object names within the ServerView Windows Server Integration Pack had to be changed. Any customer override packs or scripts addressing MP objects

probably need to be adapted. See chapter 5.5.1 Migrating from versions before V8.0

for more details.

Component tracking was added to the ServerView Windows Server Integration Pack. See

chapter 4.7.4 Delete PRIMERGY Server Component Inventory

for details.

A task to reset the component tracking data has been added. See 4.7.4 Delete PRIMERGY

Server Component Inventory for details.

The variable ‘DebugString’ for Discovery Data Sources has been removed. Debugging is

now solely controlled via SVISCOMLog.ini. See chapter 5.4 Creating log files for details.

A new task to call web-based ServerView System Monitor was added.

Tasks calling ServerView Operations Manager have been removed.

2 SV Integration for MS SCOM

ServerView Suite link collection

1.3

ServerView Suite link collection

Via the link collection, Fujitsu Technology Solutions provides their customers with numerous downloads and further information on the ServerView Suite and PRIMERGY servers

For ServerView Suite, links are offered on the following topics:

Forum

Service Desk

Manuals

Product information

Security information

Software downloads

Training

The downloads include the following:

Current software versions for the ServerView Suite and additional Readme files.

Information files and update sets for system software components (BIOS, firmware, drivers, ServerView Agents and ServerView Update Agents) for updating the PRIMERGY servers via ServerView Update Manager or for locally updating individual servers via ServerView Update Manager Express.

The current version of all documentation on the ServerView Suite.

All downloads from the Fujitsu Technology Solutions web server are free of charge.

For PRIMERGY servers, links are offered on the following topics:

Service Desk

Manuals

Product information

Spare parts catalogue

SV Integration for MS SCOM 3

Documentation for ServerView Suite

Access to the ServerView link collection

You can reach the link collection of the ServerView Suite in various ways:

1. Via ServerView Operations Manager.

 Select Help – Links on the start page or on the menu bar.

This opens the start page of the ServerView link collection.

2. Via the start page of the online documentation for the ServerView Suite on the Fujitsu

Technology Solutions manual server.

The start page of the online documentation can be reached via the following link:

http://manuals.ts.fujitsu.com

In the selection list on the left, select x86 servers

.

 Click the menu item PRIMERGY ServerView Links .

This opens the start page of the ServerView link collection.

3. Via the ServerView Suite DVD

 In the start window of the ServerView Suite DVD, select the option Select ServerView

Software Products .

 Click

Start

to open the page with the software products of the ServerView Suite.

On the menu bar select

Links

to open the start page of the ServerView link collection.

1.4

Documentation for ServerView Suite

The documentation can be downloaded free of charge from the Internet. You will find the online documentation at

http://manuals.ts.fujitsu.com

under the link x86 servers

.

For an overview of the documentation to be found under ServerView Suite as well as the filing structure, see the ServerView Suite sitemap (

ServerView Suite -Site Overview

).

4 SV Integration for MS SCOM

Notational Conventions

1.5

Notational Conventions

The following notational conventions are used in this manual:

Warning

This symbol is used to draw attention to risks which may represent a health hazard or which may lead to data loss or damage to the hardware

 italics

<variable>

Information

This symbol highlights important information and tips.

This symbol refers to a step that you must carry out in order to continue with the procedure.

Commands, menu items, names of buttons, options, file names and path names are shown in italics in descriptive text.

Angle brackets are used to enclose variables which are replaced by values.

Screen output

Please note that the screen output shown in this manual may not correspond to the output from your system in every detail. System-related differences between the menu items available can also arise.

SV Integration for MS SCOM 5

2.

Integration requirements

The requirements specified below must be satisfied for integration.

Management station

Microsoft System Center 2012 Operations Manager

Windows Server 2008 R2 / 2012 / 2012 R2.

See the requirements for the relevant SCOM version

SQL Server 2008 / 2012 / 2014.

See the requirements for the relevant SCOM version

Managed PRIMERGY servers

Windows Server 2008 [R2] or Windows Server 2012 [R2]

Windows Management Instrumentation (WMI)

ServerView Agents >= V6.00.04 for Windows Server 2012 and later use Agents >= V6.12.xx (V6.20.xx excluded)

ServerView RAID for RAID monitoring

Management controller iRMC (integrated Remote Management Controller) (for power consumption monitoring)

Installed SCOM agent

SV Integration for MS SCOM 7

Setting trap severities for ServerView Agents

2.1

Setting trap severities for ServerView Agents

To permit ServerView events to be displayed in SCOM, they must be written to the Windows

Event Log. For this purpose the required trap severities must be enabled for the ServerView

Agents.

Using the start menu function

Start – [All] Programs – Fujitsu – ServerView Suite – Agents –

Agents Configuration

open the dialog box below, and in the Trap Forwarding tab enable the required trap severities under Report to system event log .

2.2

Updating ServerView Agents

When updating the ServerView Agents set the relevant PRIMERGY server in Maintenance Mode during this action.

Failure to set target servers where ServerView Agents are to be updated in maintenance mode may lead to an incomplete installation of ServerView Agents.

This may impact the monitoring capabilities of the ServerView Agents and the

ServerView Windows Server Integration Pack

8 SV Integration for MS SCOM

3.

Installation and uninstallation

3.1

Installing ServerView Integration Pack

The installation program

SVISCOM-Win.exe

is located on the ServerView Suite DVD at

<DVDroot>\SVSSoftware\Software\Integration_Solutions\SCOM or as a download on the website at

http://download.ts.fujitsu.com/prim_supportcd/SVSSoftware/

The installation program first runs some basic checks then start the Installation Wizard. Follow the instructions displayed during the installation process.

3.1.1

Installed files

The default installation path on the management station is:

-

%ProgramFiles%\Fujitsu\ServerView Suite\SCOM Integration

The following files are copied into the installation directories:

Folder Files

SVSICOM-Win sub folder

Management Packs sub folder

EULA_en.pdf

EULA_jp.pdf

PRIMERGYServerEventsSCOM_en.pdf sv-intpack-scom-win-en.pdf windows_manual_elx.pdf

Fujitsu.ServerView.Library.mp

Fujitsu.Servers.PRIMERGY.WindowsSeed.mp

Fujitsu.Servers.PRIMERGY.Windows.mp

Fujitsu.Servers.PRIMERGY.Windows.SC2MIB.Alerts.mp

(optional)

Fujitsu.Servers.PRIMERGY.Windows.RAIDMIB.Alerts.mp (optional)

After Installation start the SCOM console with the command

Microsoft.EnterpriseManagement.Monitoring.Console.exe /clearcache.

SV Integration for MS SCOM 9

3.1.2

SCOM Console only

Update to a new version

To be able to call ServerView System Monitor and iRMC Remote Management from a server which only features the SCOM Console, install the ServerView Windows Server Integration Pack on all servers with SCOM Consoles from where either of the web sites is to be called.

Close the console once after installation to make sure the console reads all new environment variables.

3.1.3

Importing Management Packs

Management packs installed by the ServerView Windows Server Integration Pack are located the folder ‘Management Packs’ within the installation folder. This folder holds all management packs from ServerView Integration Packs for System Center Operations Manager not only from the ServerView Windows Server Integration Pack.

Management packs are imported in the usual way from the SCOM Console.

To import the Management Packs SCOM administrator rights are necessary.

All Management Packs of the ServerView Windows Server Integration Pack must be imported.

See chapter 3.1.1 Installed files for details. They can be installed all at one time.

3.2

Update to a new version

Update installation is not supported by the ServerView Windows Server Integration Pack. The process is a full uninstallation of the old version followed by the installation of the new version.

Follow chapter 3.3 Uninstalling ServerView Integration Pack to uninstall the old ServerView

Windows Server Integration Pack.

Follow chapter 3.1 Installing ServerView Integration Pack to install the new ServerView

Windows Server Integration Pack.

10 SV Integration for MS SCOM

Uninstalling ServerView Integration Pack

3.3

Uninstalling ServerView Integration Pack

The ServerView Windows Server Integration Pack is uninstalled via the following steps:

Remove the corresponding override management packs if any from SCOM.

To keep existing override settings, e.g. to re-use in a new version, the override management packs should be exported and saved.

Remove the PRIMERGY Windows Server Management Packs from SCOM.

If other ServerView Integration Packs for System Center Operations Manager have been installed, the ServerView Library Management Pack should not be uninstalled.

Uninstall the ServerView Windows Server Integration Pack from the SCOM server.

To remove the Management Packs you need SCOM administrator rights.

The ServerView Windows Server Integration Pack should be removed from all SCOM

Remote Consoles.

3.4

Updating the ServerView Library Management Pack

The ServerView Library Management Pack is used and referenced by all Fujitsu ServerView

Integration Packs for System Center Operations Manager.

If a ServerView Integration Pack installs a newer version of the ServerView Library

Management Pack, it is necessary to uninstall all Fujitsu management packs including their Override management packs and reinstall all Fujitsu management packs from the folder ‘Management Packs’ together with the updated ServerView Library Management

Pack.

User Guide

11

4.

Properties of the ServerView Windows Server

Integration Pack

4.1

Management Packs

The

Fujitsu ServerView Core Library

Management Pack contains the basic definitions to manage

Fujitsu systems in a consolidated manner in SCOM. This Management Pack is distributed with all Fujitsu SCOM Integration Packs. It cannot be modified or exported.

The file name of this package is

Fujitsu.ServerView.Library.mp.

The

Fujitsu PRIMERGY Windows Servers Seed

Management Pack contains the initial Fujitsu

PRIMERGY Windows Server Discovery. It cannot be modified or exported.

The file name of this package is

Fujitsu.Servers.PRIMERGY.WindowsSeed.mp.

The Fujitsu PRIMERGY Windows Servers Management Pack contains the definitions for discovery and monitoring of Fujitsu PRIMERGY servers running Windows operating systems. It cannot be modified or exported.

The file name of this package is

Fujitsu.Servers.PRIMERGY.Windows.mp.

The Fujitsu PRIMERGY Windows Servers SC2.MIB Alerts Management Pack contains rules to catch error and warning alerts from the ServerView hardware MIB SC2.mib.

This Management Pack is not necessary to ensure full monitoring of PRIMERGY Windows servers but is provided for customers who do not only want to see status changes for hardware but want to receive all hardware events as individual alerts.

The file name of this package is Fujitsu.Servers.PRIMERGY.Windows.SC2MIB.Alerts.mp.

The

Fujitsu PRIMERGY Windows Servers

RAID.MIB Alerts Management Pack contains rules to catch error and warning alerts from the ServerView RAID.mib.

This Management Pack is not necessary to ensure full monitoring of PRIMERGY Windows server’s RAID environment but is provided for customers who do not only want to see status changes for the server’s RAID environment but want to receive all RAID events as individual alerts.

The file name of this package is

Fujitsu.Servers.PRIMERGY.Windows.RAIDMIB.Alerts.mp.

SV Integration for MS SCOM 13

PRIMERGY server computer groups

4.2

PRIMERGY server computer groups

The PRIMERGY servers are categorized in groups:

BX models (e.g. BX920)

CX models (e.g. CX122)

MX models (e.g. MX130)

RX models (e.g. RX100, RX300)

SX models (e.g. SX150, SX350)

TX models (e.g. TX150, TX300)

PRIMERGY models which do not fit in any of the above groups

Econel models are assigned to the TX model group (Econel Floorstand) or to the RX model group (Econel 230R).

For a description of the presentation of the servers and the PRIMERGY server computer groups, see section

"Views" on page 25 .

4.3

Discovering and monitoring PRIMERGY servers

PRIMERGY servers and their components can be discovered and monitored only if they have been included in SCOM management (installed SCOM Agent on the servers to be monitored).

The (seed) initial discovery is managed by checking the target server’s registry in the

SystemInformation and Bios sections for manufacturer and system type.

The servers are then recognized and monitored using scripts and on the basis of the data supplied by WMI and ServerView CIM providers.

Only servers with the following manufacturer and model data are recognized:

Manufacturer: Fujitsu... or FUJITSU... or FSC

Model: PRIMERGY ...

The exact model is detected by means of the chassis name.

14 SV Integration for MS SCOM

Discovering and monitoring PRIMERGY servers

4.3.1

Displayed properties of recognized PRIMERGY servers

The following properties of a managed server are displayed:

Display Name:

host name of the server

Network Name: fully qualified DNS name of the server

Model:

complete model name of the server

Serial Number:

serial number of the server

Operating System:

detailed version of the OS

Manufacturer: system manufacturer

Chassis Model:

chassis name

Cabinets:

IDs of main and attached cabinets

System Firmware: version of the system firmware

Physical Memory: available memory

Total Logical Disk Space:

total capacity of the partitions configured as logical disks

Monitoring Agents:

name and version of the ServerView Agents

BMC Address: IPv4 address of the iRMC (if available)

BMC DNS name: fully qualified DNS name of the iRMC (if available)

The properties of a server which are discovered are displayed in the

Detail View

below a

Status or a Diagram view.

4.3.2

Health state of a PRIMERGY server

The health state of a PRIMERGY server is determined by the state of its hardware and software components. The component with the most severe error determines the final health state of the PRIMERGY server. This means component redundancy is not supported.

This state is also passed on to the model group and the PRIMERGY server group (roll-up monitor).

User Guide

15

Discovering and monitoring the server components

4.3.3

Virtual machine is recognized as a PRIMERGY server

Virtual machines are not designed to be used for monitoring with the Fujitsu Management

Pack.

If a virtual machine is detected as a PRIMERGY server and included in the monitoring activities

(e.g. because a physical PRIMERGY server was converted to a virtual machine), this happens because the values used to detect the PRIMERGY server are still stored in the registry.

To remove the virtual machine from SCOM monitoring, place the virtual machine into

Maintenance Mode and delete the following entry in the registry together with its entire content:

HKEY_LOCAL_MACHINE\SOFTWARE\Fujitsu\ServerView Suite\SCOM Integration\SVISCOM-

Win\PYServerData or

HKEY_LOCAL_MACHINE\SOFTWARE\Fujitsu\ServerView Suite\SCOM Integration\PYServerData

4.4

Discovering and monitoring the server components

The server components are discovered and monitored with scripts on the basis of data retrieved via the ServerView Agents’ CIM providers (WMI), via the ServerView RAID Agent and occasionally via other ServerView Agent APIs.

Only components which exist are displayed in Diagram View. If, for example, no fans can be detected (e.g. in a blade server where fans are managed by the chassis), the component is not displayed. Subsystems which do not contain components with a usable state at discovery time are not displayed, either. All components are shown in Health Explorer but only existing components are monitored.

Instances of the same type in a component are combined in a group and monitored together

(e.g. all CPUs of a server belong to the processor group). In the case of an error the faulty instance is displayed in the Health Explorer. The instance with the severest error determines the overall state of the group.

By default events with the severity

Critical

generate an alert and events with the severity

Warning

do not generate an alert. This default setting can be overridden.

4.4.1

Discovering the hardware subsystems (components)

The hardware subsystems of a PRIMERGY server which are listed below can be discovered and monitored.

16 SV Integration for MS SCOM

Discovering and monitoring the server components

4.4.1.1 PRIMERGY Overall State

This component is used to display and monitor the overall state of a PRIMERGY server.

Components that are not covered by the specific hardware components described below are also monitored here. Use the ServerView System Monitor task to check for details.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

PRIMERGY Overall State

<Name of the server>

<Monitored components>

None

<IPv4 address of the BMC>

<FQDN of the iRMC>

PRIMERGY Overall Communication

The PRIMERGY Overall State also comprises a communication monitor which monitors the communication between the scripts run by SCOM and the ServerView Agents service.

Problems here indicate that hardware monitoring is impaired. Restart ‘ServerView Server

Control’ service and use the ServerView System Monitor task to check for details.

4.4.1.2 Processors

Processors which physically exist are discovered, their data is displayed and their health state is monitored.

Icon Information

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Processors

<Name of the server>

<Names of physical CPUs>

<CPU Type / Number of cores>

<IPv4 address of the BMC>

<FQDN of the iRMC>

User Guide

17

Discovering and monitoring the server components

4.4.1.3 Memory

Memory modules which are connected are discovered, their data is displayed, and their health state is monitored.

Icon Information

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Memory

<Name of the server>

<Total Memory>

<Type of memory>: <Number of memories of type>

<IPv4 address of the BMC>

<FQDN of the iRMC>

4.4.1.4 Storage

Available volumes are discovered, their data is displayed, and their health state is monitored.

Icon Information

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Storage

<Name of the server>

<Storage devices>

<Capacity of storage devices>

<IPv4 address of the BMC>

<FQDN of the iRMC

4.4.1.5 Networks (Ethernet)

Available Network Adapters are discovered, their data is displayed, and their health state is monitored.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

Networks (Ethernet)

<Name of the server>

<Names of Network Adapters/Interfaces>

<MAC addresses>

<IPv4 address of the BMC>

<FQDN of the iRMC>

18 SV Integration for MS SCOM

Discovering and monitoring the server components

4.4.1.6 Management Controller

The iRMC (integrated Remote Management Controller) is discovered, its data is displayed and its health state is monitored.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

Management Controller

<Name of the server>

<Type>

Firmware Version: <Version>

<IPv4 address of the BMC>

<FQDN of the iRMC>

4.4.1.7 Fans (Cooling)

Connected fan modules of PRIMERGY servers and their connected extension modules are discovered, their data is displayed and their health state is monitored.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

Fans (Cooling)

<Name of the server>

Number of Fan Devices: <number>

None

<IPv4 address of the BMC>

<FQDN of the iRMC>

4.4.1.8 Temperatures

Temperature sensors which physically exist are discovered, their data is displayed, and their health state is monitored.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

Temperatures

<Name of the server>

Number of Temperatures: <number>

None

<IPv4 address of the BMC>

<FQDN of the iRMC>

User Guide

19

Discovering and monitoring the server components

4.4.1.9 Power Supplies

Power supply modules which physically exist are discovered, their data is displayed, and their health state is monitored.

Icon Information

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Power Supplies

<Name of the server>

<Power Supplies>

None

<IPv4 address of the BMC>

<FQDN of the iRMC>

4.4.1.10 Power Consumption

Power Consumption is monitored if the iRMC supports power consumption monitoring and if the iRMC Power Control Mode is set to Power Limit . If the iRMC Power Control Mode is set to any other mode, Power Consumption monitoring always shows OK.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

Power Consumption

<Name of the server>

<IPv4 address of the BMC>

<FQDN of the iRMC>

Total Power

None

4.4.1.11 Voltages

Voltage sensors which physically exist are discovered, their data is displayed, and their health state is monitored.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

Voltages

<Name of the server>

Number of Voltages: <number>

None

<IPv4 address of the BMC>

<FQDN of the iRMC>

20 SV Integration for MS SCOM

Discovering and monitoring the server components

4.4.1.12 RAID Subsystem

If ServerView RAID is installed, SV RAID itself and all RAID adapters are discovered, their data is displayed, and their health state is monitored.

Icon Information

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

RAID Subsystem

<Name of the server>

ServerView RAID, <RAID adapters>

<Version/Type>

<IPv4 address of the BMC>

<FQDN of the iRMC>

4.4.1.13 RAID Logical Drive

The status of the logical RAID drives from ServerView RAID is discovered and monitored via the

ServerView Agents.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

RAID Logical Drives

<Name of the server> on adapter

<x> ’<adapter name>: <logical drives>

RAID Level:

<number> <RAID level>

<IPv4 address of the BMC>

<FQDN of the iRMC>

4.4.1.14 RAID Logical Drives

The status of the logical RAID drives from ServerView RAID is discovered and monitored via the

ServerView Agents.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

RAID Logical Drives

<Name of the server> on adapter

<x> ’<adapter name>: <logical drives>

RAID Level:

<RAID level>

<IPv4 address of the BMC>

<FQDN of the iRMC>

User Guide

21

Discovering and monitoring the server components

4.4.1.15 RAID Physical Disks

The status of the physical RAID disks from ServerView RAID is discovered and monitored via the

ServerView Agents.

Icon

Display Name:

Server Name:

Devices:

Device Information:

BMC Address:

BMC DNS name:

Information

RAID Physical Disks

<Name of the server> on adapter <x> ’<adapter name>: <physical disks>

Size: <capacity>

<IPv4 address of the BMC>

<FQDN of the iRMC>

4.4.2

Updating the state of the hardware subsystems

By default, the configuration of the hardware components of a PRIMERGY server is discovered automatically every 4 hours.

Set the server in maintenance mode for a brief period. Once the maintenance mode has elapsed, SCOM automatically discovers the hardware components again. Alternatively change the hardware component discovery interval to force an update by performing a (temporary) override for all ‘Discovery Rule for Windows Server Health Collection’.

4.4.3

Discovering the required services

The services of a PRIMERGY server which are listed below are discovered and monitored.

4.4.3.1 ServerView Agents

The ServerView Server Control service is Fujitsu’s central service to monitor PRIMERGY hardware components.

Monitor class: SCCI Management Software

Icon Information

Display Name:

Version:

Server Name:

Devices:

BMC Address:

BMC DNS name:

ServerView Agent

<Version of the agent>

<Name of the server>

Service ’SrvCtrl.exe’

<IPv4 address of the BMC>

<FQDN of the iRMC>

22 SV Integration for MS SCOM

Discovering and monitoring the server components

4.4.3.2 Windows Management Instrumentation (WMI)

Monitor class: WMI Management Software

Icon

Display Name:

Version:

Server Name:

Devices:

BMC Address:

BMC DNS name:

Information

Windows Management Instrumentation

<WMI version>

<Name of the server>

None

<IPv4 address of the BMC>

<FQDN of the iRMC>

4.4.3.3 ServerView RAID

ServerView RAID manages and monitors all RAID controllers of PRIMERGY servers.

Monitor class: ServerView RAID

Icon Information

Display Name:

Version:

Server Name:

Devices:

BMC Address:

BMC DNS name:

ServerView RAID

<Version>

<Name of the server>

Service ’amService.exe

<IPv4 address of the BMC>

<FQDN of the iRMC>

4.4.4

Monitoring hardware components

Hardware components are monitored by means of VBScripts. The monitoring scripts are called at regular intervals (depending on the component every 120-180 seconds; settable) and check the state of the components.

All hardware components are collected in a Health Collection and are displayed in the Health

Explorer (see

page 28 ).

If the monitoring function reports the

Critical

state for a component, a corresponding alert is generated. Warning alerts are per default disabled.

When the component returns to the OK state, the alert is resolved and is no longer displayed in the

Active Alerts

view (see

page 26 ).

User Guide

23

Discovering and monitoring the server components

4.4.5

Monitoring the required services

The required services are monitored by individual monitors per service. The health state of the services can be displayed in the Health Explorer.

4.4.5.1 SCCI Management Software (ServerView Agents)

The state of this software component is determined by the following service:

ServerView Server Control (Service Name:

SvrCtrl.exe

)

If the monitoring function reports the

Critical

state, a corresponding alert is generated.

If the ServerView Agents are in

Critical

state, monitoring the PRIMERGY server is no longer possible.

When the component returns to the

OK

state, the alert is resolved and no longer displayed in the Active Alerts view (see

page 26 ).

4.4.5.2 Windows Management Instrumentation (WMI)

The state of this software component is determined by the Windows Management

Instrumentation Service (Service Name: winmgmt

). If this service is not running, the state of the WMI component is set to Critical .

If the monitoring function reports the

Critical

state, a corresponding alert is generated.

If the WMI service is in

Critical

state, monitoring the PRIMERGY server is limited.

When the component returns to the

OK

state, the alert is resolved and no longer displayed in the Active Alerts view (see

page 26 ).

4.4.5.3 ServerView RAID Manager

The state of this software component is determined by the ServerView RAID Manager Service

(Service Name: amService

). If this service is not running, the state of the ServerView RAID component is set to Critical .

If the monitoring function reports the

Critical

state, a corresponding alert is generated.

When the component returns to the

OK

state, the alert is resolved and no longer displayed in the

Active Alerts

view (see

page 26 ).

24 SV Integration for MS SCOM

Views

4.5

Views

The health state in all views is displayed by the usual health state icons of the Operations

Manager.

4.5.1

Views defined by the

Fujitsu Systems Core Library MP

When integrating the Fujitsu ServerView Core Library Management Pack a Fujitsu ServerView

Systems

node is created in the

Monitoring

pane of the SCOM Console. The following views are displayed in this node:

Active Alerts

Health Collection State

Servers Diagram

Systems State

These views display all objects which are assigned to the class the particular view targets.

Which systems this class comprises depend on the further Fujitsu Management Packs that have been installed, e.g. the

Fujitsu PRIMERGY Windows Servers

Management Pack.

The views installed by the Fujitsu ServerView Systems Core Library Management Pack comprise all systems that are targeted by Management Packs that depend on the Fujitsu ServerView

Systems Core Library

Management Pack and aim for an easy overview of all Fujitsu systems.

User Guide

25

Views

4.5.2

Views defined by the

Fujitsu PRIMERGY Windows Servers MP

When integrating the Fujitsu PRIMERGY Windows Servers Management Pack a new node

PRIMERGY Windows Servers is created below the Fujitsu Systems node in the Monitoring pane of the SCOM Console. The following views are displayed in this node:

Active Alerts

Health Collection State

Servers Diagram

Systems State

The views installed by the

Fujitsu PRIMERGY Windows Servers

Management Pack target and display PRIMERGY Windows servers only.

4.5.3

Active Alerts Views

The Active Alerts views display all alerts which are assigned to the class the particular view targets. Only alerts which have the resolution state

Not Closed

are displayed.

The following causes can trigger an alert:

If a component monitor is in the

Critical

state and a corresponding alert is displayed for this component.

This alert is "auto-resolving”: As soon as the cause has been resolved, the alert is no longer displayed in the view.

An event for which a rule is defined in the Management Pack is entered in the Windows

Event Log of a monitored server. These alerts remain in the display until they are explicitly closed.

26 SV Integration for MS SCOM

Views

By default alerts are only generated by events which have been entered in the Windows Event

Log (Application, Operations Manager or System) with the severity

Critical

(

Error

). Events with the severity

Warning

can also be displayed if they are enabled by the user.

Alerts which are placed in the resolution state

Closed

no longer appear in the

Active Alerts view.

For some alerts Alarm Suppression is enabled. In this case, the alert is only reported once. Any next alert of this type causes the

Repeat Count

to be increased. To display the

Repeat Count column use the personalize view

setting.

4.5.4

Health State Collection Views

The

Health State Collection views display the health state of the hardware components class the particular view targets.

4.5.5

Diagram Views

Diagram

views are the graphical presentation of the Fujitsu systems infrastructure. The connection of Fujitsu systems to PRIMERGY servers to model groups and the connection of the components to the PRIMERGY servers are presented here.

When systems are included in a group, this is indicated by a non-empty circle near the computer symbol. This group can be expanded further to display the existing systems:

The state of the hardware and software components of a server is also shown in the

Servers

Diagram

view. The components are displayed graphically together with the assigned server.

Components which are in a healthy state are included in the healthy group beneath the associated server.

If more than one component is in the Warning or Critical state, these are collected in the corresponding groups and also presented (simultaneously) beneath the PRIMERGY server.

User Guide

27

Health Explorer

The discovered instances of a component and various properties are displayed in the Detail

View

below the component representation. The following properties are displayed for each component:

Display Name: Name of the component

Server Name: Name of the system to which the component belongs

Devices:

Information of discovered device instances

Device Information:

Additional information for the devices if available

BMC Address:

IPv4 address of the integrated Remote Management Controller

BMC DNS name: Fully Qualified Domain Name, if available and DNS enabled on iRMC

4.5.6

Server State Views

The

Server State

views display the state of all servers which are assigned to the class the particular view targets.

The properties of the selected PRIMERGY server are displayed in the Details View below this view.

4.6

Health Explorer

The Health Explorer can be started from various views. It shows the components and dependencies in a tree structure. When components are in the

Warning

or

Critical

state, the corresponding subdirectories are automatically expanded in the display.

Two different displays are possible in the right-hand window of the Health Explorer: and

Knowledge

State Change Events

. Information on what the monitor displays and which actions

(resolutions) are possible and recommended is provided under the

Knowledge

tab.

All state transitions ( OK <-> Degraded <-> Error ) of the component selected from the navigation window on the left are displayed under the

State Change Events

tab. The state change is only shown for the first component responsible for the state change.

28 SV Integration for MS SCOM

Fujitsu PRIMERGY Windows Server Tasks

If the state is not OK , the component is placed in the Degraded or Error state and the faulty instance(s) are listed in the Health Explorer. If two or more components show different health states, the instance with the severest error determines the overall status of the group.

<Component>_Components

Instances of the component.

<Component>_HealthState

Degraded

At least one of the component’s instances is in the Warning state.

Error

At least one of the component’s instances is in the Critical state.

<Component>_FailedComponent

When a component is in the Degraded or Error state, the faulty instance is displayed here.

4.7

Fujitsu PRIMERGY Windows Server Tasks

Tasks are actions which can be displayed and executed in different views. They are displayed in the Actions window when a PRIMERGY server is highlighted or when PRIMERGY hardware components are selected.

Tasks of the PRIMERGY servers and server components

Computer Management

Remote Desktop

Remote Desktop Console

Delete PRIMERGY Server Component Inventory

ServerView Raid Manager

ServerView Remote Management iRMC

ServerView System Monitor

4.7.1

Computer Management

This task is used to start the Microsoft Management Console (MMC application) and permits access to the data of the highlighted PRIMERGY server.

User Guide

29

4.7.2

Remote Desktop

Fujitsu PRIMERGY Windows Server Tasks

This task is used to start the Remote Desktop in order to log in on the PRIMERGY server.

4.7.3

Remote Desktop Console

This task is used to start the Remote Desktop in console mode in order to log in on the

PRIMERGY server.

4.7.4

Delete PRIMERGY Server Component Inventory

The

Fujitsu PRIMERGY Windows Servers

Management Pack keeps track of the amount of components that have been discovered for a server und the server’s registry at

HKEY_LOCAL_MACHINE\SOFTWARE\Fujitsu\ServerView Suite\SCOM Integration\SVISCOM-

Win\PYServerData .

If new components are added to a server, the component inventory is increased and an informational alert is raised.

If components are missing, an alert is raised every time the component discovery script runs again (default: every 4 hours).

This task resets the server components inventory data. The next component discovery cycle generates new inventory data without raising any alerts.

Use this task if components have been removed from a server.

4.7.5

ServerView Raid Manager

This task is used to call the web console of the ServerView Raid Manager. The task is displayed for all PRIMERGY servers even if ServerView RAID Manager is not installed on the server.

4.7.6

ServerView Remote Management iRMC

This task is used to call the console of the integrated Remote Management Controller (iRMC). If a DNS name has been found for the iRMC, the DNS name is called. Otherwise the IPv4 address of the iRMC is used.

30 SV Integration for MS SCOM

Events and alerts

4.7.7

ServerView System Monitor

This task is used to start the web-based ServerView System Monitor, which can be used to examine PRIMERGY Server in detail.

The web-based system Monitor is only available for PRIMERGY servers where ServerView

Agents V7.01 or later are installed.

For PRIMERGY servers with older SV Agents versions, log on to the server (e.g. via the

Remote Desktop task) and navigate to the on-server System Monitor via ‘Start’ – ‘All

Programs’ – ‘Fujitsu’ – ‘ServerView Suite’ – ‘Agents’ – ‘System Monitor’.

4.8

Events and alerts

This section applies only to alerts for which rules are defined in the Management

Pack(s).

Alerts remain visible in the

Active Alerts

view until they are explicitly closed (assigned the resolution state

Closed

).

Alerts are independent of monitors and have no influence on the health state of the server.

They are used only to display an event.

The following event groups are integrated in the main Management Pack:

HD.MIB

NTCluster.MIB

THRESHOLD.MIB

Duplex Data Manager (DDM.MIB)

QLogic Fibre Channel Adapters

Emulex Fibre Channel Adapters (BE2NET, BE2ISCSI)

Broadcom Network Adapters

Intel Network Adapters (E1000, E100B, IE10G, ANS Miniport)

Event Log entries of VB scripts in the Management Pack

All alerts have alert suppression enabled .

User Guide

31

Knowledge Base

The following alerts have been moved to additional Management Packs for customers who want to receive even these alerts even though the components subsystem health state is fully covered by the subsystem health state monitors (e.g. Temperatures, RAID Subsystem).

SC2.MIB

ServerView-Raid

An overview of the integrated events is provided in the files

PRIMERGYServerEventsSCOM_e.pdf

and windows_manual_elx.pdf

, which are located in the Manuals subdirectory.

Only events with the severity

Warning

or

Critical

are integrated.

4.8.1

Enabling and disabling alerts

By default all the events with the severity

Critical

generate an alert, and all the events with the severity Warning generate no alert.

To change the default settings override them in the Authoring section of the SCOM Console. The overrides must then be stored in a custom Management Pack which is writable.

4.9

Knowledge Base

A Knowledge Base is provided for the events and alerts. Depending on the alert various possible resolutions / actions after error are displayed.

These resolutions are also contained in the column of the events listed.

PRIMERGYServerEventsSCOM_en.pdf

file, in the last

32 SV Integration for MS SCOM

5.

Appendix

5.1

Supported PRIMERGY servers

The ServerView Windows Server Integration Pack does not itself support PRIMERGY servers but relies on ServerView Agents installed on the server to provide server hardware data. PRIMERGY support therefore depends on the Agents installed on the monitored system.

Please refer to the ServerView Agents’ release notes for detailed information on PRIMERGY support.

5.2

Entries in the Operations Manager’s Event Log

The VBScripts for discovering and monitoring the PRIMERGY servers and their components write messages to the Operations Manager’s Event Log when an error occurs.

These entries can be found on the monitored servers under the name Health Service Script , while the message text specifies which VBScript generated the message.

Rules defined in the MP check the event log for the above mentioned entries, which, if present, are displayed in the Active Alerts view.

Entries for errors are switched on; entries for warnings are switched off.

Overrides are available in the override file for the VB script entries.

5.3

Creating test entries in the Windows Event Log

To check whether an alert is enabled, disabled, or recognized, you can create test entries for these events in the Event Log of the relevant server using PowerShell.

SV Integration for MS SCOM 33

5.4

Creating log files

Creating log files

Log files can be created for error analysis. The log files are stored in the subdirectory

SVISCOM\SVISCOM-Win

of the directory entered in the system environment variable

TEMP

.

Usually this is the

C:\Windows\TEMP

directory (where

C:

represents the system partition in this example).

Logging options are defined in the file SVSISCOMLog.ini in this folder. If the file does not exist or was created by an older version of the Management Pack, a copy of the file with the name

SVISCOMLog.in_

is generated on each server discovery in the %TEMP%\SVSCOM\SVISCOM-Win folder.

Note that changes to the logging options will only be added to the

SVISCOMLog.in_ file.

SVISCOMLog.ini

from an older version of the ServerView Windows Server Integration

Pack may need to be updated accordingly.

SVISCOMLog.in_

contains debug options for all discovery and monitoring features of the management pack. See

SVISCOMLog.in_

on any target system for details.

In the case of error analysis using log files proceed as follows.

Rename

SVISCOMLog.in_

on the target server to

SVISCOMLog.ini.

If

SVISCOMLog.ini

already exists, check that all options of

SVISCOMLog.in_ also exist in

SVISCOMLog.ini.

Check the debug options (documented in detail within the SVISCOMLog.in_ file) for each feature to be monitored and set to the desired value.

The following log files are created as required:

PRIMERGYServerDiscoveryTrace_<servername>.log

PRIMERGYComponentsDiscoveryTrace_<servername>.log

PRIMERGYComponentsMonitorTrace_<servername>_<component>.log

PRIMERGYCommunicationMonitorTrace_<servername>_<component>.log

PRIMERGYServerFCEvents_<servername>.log

These files must be sent to Fujitsu Support for further analysis.

If you wish to disable the creation of log files again, delete or rename

SVISCOMLog.ini or change the logging options within the file.

34 SV Integration for MS SCOM

Updating older versions of the Windows Server Integration Pack

5.4.1

Currentness of log files

When Fujitsu Management Packs are imported log files are generated promptly only if the initialization file is already available.

If the management pack already is imported log files are generated depending on the execution interval if the discovery or monitoring scripts.

In the worst case, 24 hours are necessary for all log files to be generated.

The server discovery is executed by default every 4 hours.

The component discovery is executed by default every 24 hours.

After the component discovery was successful, monitoring is run every 2-3 minutes.

Alternatively:

To create a current set of discovery log files, put the server in maintenance mode for a short time and let SCOM exit the maintenance mode. SCOM executes the server and component discovery automatically after maintenance mode has ended.

5.5

Updating older versions of the Windows Server

Integration Pack

The ServerView Windows Server Integration Pack generally does not support update.

The process is an uninstallation followed by a new installation.

5.5.1

Migrating from versions before V8.0

In version V8.0 of the ServerView Windows Server Integration Pack the road was cleared for management packs for OS other than Windows, e.g. Linux. To be able to fit all Fujitsu

Management Packs into a consolidated structure, both within the SCOM GUI and inside the management pack suite, it was necessary to change the class and object names of the old

Windows MP.

Unfortunately this means a bit of work for customers who have Override Management Packs of

their own or even scripts from a previous version. Appendix B lists the old class and object

names against the new names. Refer to the appendix to adapt old Override Management Packs or scripts.

User Guide

35

Troubleshooting

As a general rule the following actions should cover the most necessary changes:

In any (exported) Override Management Pack or Script

 exchange "

Fujitsu.Servers.PRIMERGY.

" with

"

Fujitsu.Servers.PRIMERGY.Windows.

".

 exchange "

Fujitsu.Servers.PRIMERGY.Components.

" with

"

Fujitsu.Servers.PRIMERGY.Windows.

"

 make sure that there is no "

Fujitsu.Servers.PRIMERGY.Windows.Components.

" anywhere. If so exchange with "

Fujitsu.Servers.PRIMERGY.Windows.

".

To Override MPs add both the

Fujitsu.ServerView.Library

and the

Fujitsu.Servers.PRIMERGY

MP as reference MPs. Refer to Appendix B for classes defined in these management packs

and add the alias name to those classes.

These actions will migrate most classes within custom Override MPs or scripts to the new names. For any remaining issues refer to the messages SCOM or PowerShell throw.

5.6

Troubleshooting

5.6.1

Use ServerView System Monitor to examine a PRIMERGY

Server

If a PRIMERGY server seems to have a problem (e.g. the PRIMERGY Overall State is bad) and the cause of this problem cannot be determined via SCOM, it may help to use the System Monitor for closer examination.

Highlight the server and use the ServerView System Monitor task to start System Monitor.

The web-based system Monitor is only available for PRIMERGY servers where ServerView

Agents V7.01 or later are installed.

For PRIMERGY servers with older SV Agents versions, log on to the server (e.g. via the

Remote Desktop task) and navigate to the on-server System Monitor via ‘Start’ – ‘All

Programs’ – ‘Fujitsu’ – ‘ServerView Suite’ – ‘Agents’ – ‘System Monitor’.

36 SV Integration for MS SCOM

Hints and known issues

5.6.2

No event logging of the controller driver(s)

Not all controller drivers create events in the Windows Event Log by default. For detailed information on activating the event logging, see the manual or readme file of the controller drivers.

5.6.3

Internet Explorer has no Java Plugin

The installation address of the Internet Explorer is stored in the system environment variable

"IEXPLORERPath".

If this value directs to an MSIE that has no Java PlugIn, change this environment variable to an address of the IE with an installed Java PlugIn.

5.6.4

Enable / Disable Windows Installer Logging (Debug)

In case there are problems with the installation procedure refer to the following Microsoft knowledge base article ( http://support.microsoft.com/kb/223300 ) that describes how to enable and disable logging.

5.7

Hints and known issues

-

User Guide

37

6.

Appendix B

6.1

V8.0 class names vs. former names

V8.0 Name

Fujitsu.ServerView.AllInstanceGroup

Fujitsu.ServerView.Group

Fujitsu.ServerView.ServersGroup

Fujitsu.ServerView.System

Fujitsu.ServerView.Server

Fujitsu.ServerView.LogicalHardware

Fujitsu.ServerView.HealthCollection

Fujitsu.ServerView.ManagementSoftware

V8.0 Name

Fujitsu.Servers.PRIMERGY.WindowsSeed

SV Integration for MS SCOM

V8.0 Management Pack

Fujitsu.ServerView.Library

Fujitsu.ServerView.Library

Fujitsu.ServerView.Library

Fujitsu.ServerView.Library

Fujitsu.ServerView.Library

Fujitsu.ServerView.Library

Fujitsu.ServerView.Library

Fujitsu.ServerView.Library

8.0 Management Pack

Fujitsu.Servers.PRIMERGY.WindowsSeed

Former Name

-

Fujitsu.Servers.Group

Fujitsu.Servers.ServersGroup

-

Fujitsu.Servers.Server

Fujitsu.Servers.LogicalHardware

-

Fujitsu.Servers.ManagementSoftware

Former Name

-

39

V8.0 class names vs. former names

V8.0 Name 8.0 Management Pack Former Name

Fujitsu.Servers.PRIMERGY.Windows.ServersGroup Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.ServersGroup

Fujitsu.Servers.PRIMERGY.Windows.BXServersGroup Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.BXServersGroup

Fujitsu.Servers.PRIMERGY.Windows.CXServersGroup Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.CXServersGroup

Fujitsu.Servers.PRIMERGY.Windows.MXServersGroup Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.MXServersGroup

Fujitsu.Servers.PRIMERGY.Windows.RXServersGroup Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.RXServersGroup

Fujitsu.Servers.PRIMERGY.Windows.SXServersGroup Fujitsu.Servers.PRIMERGY.Windows -

Fujitsu.Servers.PRIMERGY.Windows.TXServersGroup Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.TXServersGroup

Fujitsu.Servers.PRIMERGY.Windows.XXServersGroup Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.XXServersGroup

Fujitsu.Servers.PRIMERGY.Windows.Server Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.Server

Fujitsu.Servers.PRIMERGY.Windows.BXServer

Fujitsu.Servers.PRIMERGY.Windows.CXServer

Fujitsu.Servers.PRIMERGY.Windows.MXServer

Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.BXServer

Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.CXServer

Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.MXServer

Fujitsu.Servers.PRIMERGY.Windows.RXServer

Fujitsu.Servers.PRIMERGY.Windows.SXServer

Fujitsu.Servers.PRIMERGY.Windows.TXServer

Fujitsu.Servers.PRIMERGY.Windows Fujitsu.Servers.PRIMERGY.RXServer

Fujitsu.Servers.PRIMERGY.Windows -

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42 SV Integration for MS SCOM

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Key Features

  • Integrates Fujitsu PRIMERGY Windows Servers into SCOM 2012
  • Monitors hardware and software components
  • Provides error alerts and status changes for hardware
  • Enables detailed analysis using ServerView System Monitor
  • Supports all SCOM 2012 editions up to SCOM 2012 R2
  • Provides PRIMERGY server component inventory tracking

Frequently Answers and Questions

What does the ServerView Windows Server Integration Pack V8.0 do?
The ServerView Windows Server Integration Pack V8.0 allows you to integrate Fujitsu PRIMERGY Windows Servers into System Center Operations Manager (SCOM 2012) for comprehensive monitoring of hardware and software components.
How does this integration pack monitor PRIMERGY Windows Servers?
It utilizes the monitors of hardware and software components to display the status of the server using icons. Event entries are logged in the Windows Event Log of the monitored server, which are then sent to the SCOM Management Station for evaluation and display on the SCOM Console.
Can I receive alerts when errors occur during hardware monitoring?
Yes, rules can be configured to trigger actions like sending an email to hardware support when a fault is detected.
What is ServerView System Monitor used for?
ServerView System Monitor provides detailed analysis of the PRIMERGY server's hardware and software components.
What versions of SCOM are supported by this integration pack?
The ServerView Windows Server Integration Pack V8.0 supports all SCOM 2012 editions up to SCOM 2012 R2.

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