Change extension numbers

Change extension numbers

Model PBX 207

Programming & User Guide

1

Index Page

Introduction

Installation

Wall Mounting

System Programming

System Password

Changing the Password

Exchange Line Set up

One or Two Lines?

Extension Numbers

Change Extension Numbers

Confirm Extension Number

Restore to Factory Default

Set Extensions to Ring on Incoming Calls

Specific Extensions Only

All Extensions

Set Extensions for Making Outgoing Calls

On Specific Line Only

Exclusive Lines for Extensions

Call Barring

Enter Call Types to be Barred

To Clear

Allocate Barred Calls Types to Extensions

To Cancel

Extensions for Internal Calls Only

Time Limits

To Cancel

Set a Time Limit for Outgoing Calls

Music On Transfer

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Auto Attendant (DISA)

Record Outgoing Message

Playback Outgoing Message

Assign The Operator Extension

Assign All Lines for Auto Attendant

Assign a Single Line for Auto Attendant

Remove Auto Attendant

Extension Feature / Call Handling

Extension to Extension Calls

Transferring Calls

Call Pick Up

Conference Calls

Auto Transfer Calls When Busy

Auto Transfer Calls to Another Extension

Call Waiting

Select a Specific Line to Make a Call

Call Monitoring

Caller Display

Setting BT’s Call Divert

T rouble Shooting & FAQ’s

Technical Specifications

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Introduction

Thank you for choosing the Orchid Telecom PBX 207 telephone system. Please take time to read through this Programming and User Guide to get the most from your new purchase.

Installation hints

All extension sockets should be Master type with built in ringing capacitor. (If you use a secondary type socket, and your extension phones are older type 4-wire working, they will not ring).

We have a range of “Easy Install” adaptors for connecting the extensions. They are available in 4 lengths; 10cm, 5m,10m & 20M. Please contact your supplier for more details.

Only extensions 101 to 104 will ring on incoming calls (factory default setting) unless you nominate any other extensions to ring. See Assigning Incoming Call section

Wall

mounting

Drill two holes, vertically 85mm apart. (Take extra care not to drill through electrical wiring or pipes.)

Adjust the screw heads until the PBX fits firmly against the wall.

System programming

All programming is done on Extension 101 only.

Note: After programming a line successfully you will hear a single Beep. After you enter the #, if you make a mistake you will hear a series of Beeps

If you are programming a number of features you do not need to enter # and hang up after each feature string. If the entry is successful you will hear the confirming Beep and, instead of hanging up, you can continue with programming the next feature .

System p assword

The factory default password is:

* * 0 1 (1234) #

Every time you successfully enter the password you will a single Beep. If you make a mistake you will hear a series of Beeps

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Changing the p assword

It is only 1234 that can be changed

Ext 101 Dial

: Current Password * * 0 1 1234 #

* * 0 2 xxxx #

Hang up

Your new password will be

** 0 1 xxxx #

To simplify all future programming, we strongly recommend that you store your new password into a one-touch memory.

Exchange line set up

The PBX 207 is configured at the factory for 2 Exchange Lines to be connected. If you only have 1 line connected it is important that the system is set-up as follows:

One Exchange Line connected

Ext 101 Dial: Password * 3 1 #

Hang up

Two Exchange Lines connected

Ext 101 Dial: Password * 3 1 2 # Hang up

Change extension numbers

As currently configured, the extensions are 3 digits 101 to 107, but these numbers can be changed to any numbers you want from 100 to 800

Example : Change 101 to 200:

Ext 101 Dial: Password * 7 101 200 #

Hang Up

If you want to change more extension numbers just repeat from * 7

– no need to re-enter the password. Once complete just hang up.

Extension Number Confirmation

If you have forgotten or are not sure what your extension number is lift the handset and dial

* # 81

You will hear a message in English announcing the extension number.

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To Restore to Factory Default

To restore the extension numbers to 101 to 107 enter the password then

* 7000 #

Set Extensions to Ring on Incoming Calls

The factory default is for extensions101 to 104 to ring on all incoming calls but this can be changed to meet your requirements. This is a useful feature for spreading the incoming call load over certain extensions or a specific line direct to a specific extension. This is useful if you are sharing the PBX with another company or connecting a Fax machine to an extension.

Specific Extensions

To set extensions 101 & 102 to ring on line 1

Ext 101 Dial: Password * 1 1 12 # Hang up

Now extensions 101 & 102 only will ring for calls coming in on line 1

To set extensions 103 & 104 to ring on line 2

Ext 101 Dial: Password * 1 2 34 # Hang up

Now extensions 103 & 104 only will ring for calls coming in on line 2

All Extensions

To set All extensions to ring on both lines

Ext 101 Dial: Password * 1 1 1234567 * 1 2 1234567 # Hang up

Now All extensions will ring on all calls

Set Extensions for Making Outgoing Calls

Extension to specific exchange lines

A useful feature if you want to keep line 2 free for incoming calls or other priority Extensions for outgoing calls. This does not restrict other extensions from using the same outside line.

Example: Restrict extension 107 to use exchange line 1 only.

Ext 101 Dial: Password * 42 01 107 # Hang up

To cancel this Programming

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Ext 101 Dial: Password * 312 # Hang up

Make Exchange lines Exclusive to specific extension or extensions

This applies to outgoing calls only, incoming calls can be answered by all extensions.

Example: Assign extensions 106 and 107 to be the only extensions that can make outgoing calls on line 1.

Ext 101 Dial: Password *41

*41

1

1

106

107

#

# Hang up

Up to 4 extensions can be programmed to use a specific line exclusively

To cancel this Programming:

Ext 101 Dial: Password * 312 #

Hang up

Call Barring / Restrictions

The Orchid PBX 207 has a Call Restrictions package which can enable you to block up to 10 different call types. For example you can block calls being made to premium rate numbers that start with 09, calls to the speaking clock starting with 118, calls to international numbers 00 etc.

To Enter Call Types into the Barred Group

Password *52 call type # call type # call type # etc

– Hang up when complete. You can add to the group at any time

Call types not listed in this group would be allowed

Example

:

To Bar International calls (00), calls to Directory Enquiries (118), call to premium rate numbers

(09)

Ext 101 Dial Password *52 00

Ext 101 Dial Password *52 001

# 118 #

# 00852 #

09 # Hang up

You can be more specific with your barred list

– say you wanted to bar calls to just the USA (001) and Hong Kong (00852) but allow all other international calls

Hang up

You can continue adding as many call types as you want in one string up to a maximum of 10

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Or add to it as you need to.

To Clear the Group

Ext 101 Dial: Password * 52 #

Hang up

You cannot delete individual call types from the group.

Allocating the Barred Group to Specific Extensions

You can now allocate the barred call types to specific extensions or all extensions. Examples to illustrate are as follows:

Allocating to all extensions

Ext 101 Dial Password *51 4 # Hang up

Allocate to Extensions 106 & 107 Only

Ext 101 Dial Password *51 106 4 # 107 4 # Hang up

Allocate to Extensions 104, 105 & 106

Ext 101 Dial Password *51 104 4# 105 4# 106 4 # Hang up

To cancel the barred calls rule from specific extensions:

Ext 101 Dial: Password * 51 Extension No 1# Hang up

Internal Calls Only

If you want an extension to be able to make internal calls only from extension 101 :

Dial the password *51 extension number 6#

Example

To set 106 & 107 to make internal calls only:

Ext 101 Dial Password *51 106 6# 107 6# Hang up

To cancel the Internal calls only rule:

Ext 101 Dial: Password * 51 Extension No 1# Hang up

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Set a time limit for outgoing calls

All or individual extensions can be restricted to a maximum call time for each outgoing call. The maximum call time can be set for 01 to 99 minutes.

Example 1: Restrict all extensions to 3 minutes per outgoing call:

Ext 101 Dial: Password *9 101 03# 102 03# 103 03# 104 03#

105 03# 106 03# 107 03# Hang up

Cancel all extensions being limited to 3 minutes for outgoing calls:

Ext 101 Dial: Password * 903 # Hang up

Example 2: Restrict extensions 106 and 107 to 10 minutes for outgoing calls:

Ext 101 Dial: Password * 9 106 10# 107 10# Hang up

Cancel extension

106’s limit of 10 minutes for outgoing calls:

Ext 101 Dial: Password * 9 106 #

Hang up

Note: One minute before the end of the time limit a beep will be heard every 15 seconds.

Music On Transfer

The PBX 207 has an intermittent comfort tone which the caller hears while the call is being transferred. However, we recommend you make use of the external Music On Hold Port. This will provide a variety of music and a more professional image. A standard CD or MP3 player can be connected to this port using an Audio Cable with a 3.5 mm plug connected at both ends.

Connecting from the music on Hold Port to the player

’s headset socket.

Check or listen to Music On Hold

Ext 101

Dial:

Password * 2 4 # Listen Hang up

Auto Attendant (DISA)

All lines or individual lines can be programmed for Auto Attendant Mode (AA). In AA mode the

PBX207 answers incoming callers and they will hear your personalised Outgoing Message

(OGM).

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This enables you to instruct your callers to Dial 101 for Sales, 102 for accounts etc, or 0 for the

Operator. Extension 102 is Operator 1 and extension 103 is Operator 2. If Operator 1 is busy the call will go to Operator 2.

Record the Auto Attendant outgoing message (OGM)

You have up to 15 seconds for the OGM. A Suggested message is as follows:

'This is Smith and Co. If you would like the Sales department please Dial 101, if you would like

Customer Services please Dial 102, and for all other enquiries, please Dial 0 for the operator'

Ext 101 Dial: Password * 22 # Record message Hang up

Playback the Auto Attendant outgoing Message (OGM)

Ext 101 Dial: Password * 23 # Listen to message Hang up

Assign operator extension(s) for the Auto Attendant mode

When the caller dials 0 for the operator, extension 102 will ring, if 102 is busy extension 103 will ring. This is the factory default.

To change this program the extensions of your choice for Operator 1 or Operator 2, which will answer if Operator 1 is busy.

Change Operator 1:

Ext 101 Dial: Password *25 (extension number) #

Hang up

Change Operator 2:

Ext 101 Dial: Password *26 (extension number) #

Hang up

Assign all lines for Auto Attendant

Ext 101 Dial: Password * 20 #

Hang up

Assign a single line for Auto Attendant

Example: Assign Line 2 only to Auto Attendant

Ext 101 Dial: Password * 20 2 #

Hang up

Remove the Auto Attendant feature from all lines

Ext 101 Dial: Password *21 #

Hang up

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Extension Features/ Call Handling

Extension to Extension Calls

To call another extension dial * followed by the extension number.

Transferring Calls

Dial

Recall

(R) followed by the extension number you want to transfer a call to. You can either speak to the person on the extension asking if they want to take the call, if they do you hang up and the call goes through, if they don’t, they hang up and the call come back to you. Or you can simply hang up and if the extension does not answer the incoming call will ring back to your phone.

Call Pick Up

To pick up a call ringing on another extension dial

* # 7

Conference Calls

To set up a conference call between an external call on your extension, yourself and another extension dial

Recall

(R)

*

followed by the extension number.

Auto Transfer Calls When Busy

This feature enables you to transfer internal and external calls to another extension if you are engaged on a call.

Activate Transfer Lift handset of extension to be diverted and dial

* # 0 Ext number to be diverted to

Cancel Transfer when busy Dial:

* # 0000

Auto Transfer All Calls to Another Extension

Ideal if you are in a meeting or away from your desk

To transfer all calls to another Extension lift the handset of the extension to be diverted

Dial:

* # *Ext Number to be diverted to

Cancel the transfer of all calls just lift the handset

Select a Specific Line on a Call-By-Call Basis

Lift handset and dial:

* # 1

(For Line 1)

* # 2

(For Line 2)

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Call Waiting

If you have arranged to have ‘call waiting’ feature activated by your service provider you will hear beeps on an incoming or outgoing call.

If you want to answer the ‘call waiting’ press the

Recall

Button on your telephone (also known as

Flash or Recall) followed by

# 99

to place the current call on hold and answer the new call.

When the new call ends/hangs up, you will be back with the call on hold.

Call Monitoring

This is a useful feature for sales training

– it enables extension 101 to listen to calls and interrupt if necessary.

From extension 101 dial

* # 91

to listen to line 1 or

* # 92

to listen to line 2

Caller Display

The Caller Display feature is subject to network connection

– check with your line provider.

When this feature is activated on your line, and providing you have compatible Caller Display telephones, the telephone numbers of incoming callers will be displayed and logged on extensions.

Setting U p BT’s Call Divert

A service provided by BT or cable via your line provider

The system reacts to * and # commands. Therefore in order to set up or remove Call Divert, or any other network service on , for example, line 1, you need to dial * #1 followed by the Call Divert

Set Up Code provided by BT, that is *21* etc.

The system will now ignore the * and # commands on line 1.

If you need to access line 2 to set up or remove Call Divert, dial

* #2

for line 2

Troubleshooting and FAQ’s

Reset the system to factory default settings

Ext 101 Dial: Password * 6000 #

Hang up

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Reset password

Ext 101 Dial: * 03 03 03 #

Hang up

The Password will be reset to factory default 1234.

Power Fa ilure

In the event of a power failure Line 1 will go to Extension 101

All programming will be retained

Forgotten Extension Number

If you have forgotten or are not sure what your extension number is lift the handset and

Dial * # 81 You will hear a message in English announcing the extension number.

To Restore Extension Numbering to Factory Default

To restore the extension numbers to 101 to 107 enter the password then

* 7000 #

Not all extensions ring on incoming calls

The factory default setting is for extensions 101 to 104 ring on incoming calls. See page x for instructions to make other extensions ring on incoming calls.

Ensure the ringer setting on the phone is set to ON.

Unable to call another extension

Ensure the power supply is on, the Power LED on the PBX should be on.

Unable to transfer calls

You must use Recall or ‘R’ button when transferring calls – please ensure the Recall type is set to TBR (Time Break Recall). A TBR

– ELR switch is normally located on the base of the phone.

Unable t o program the PBX

All programming must be done from extension 101.

Make sure the phone being used to program is set to TONE not PULSE dialing mode.

Dial the password (

* * 01 1234 #

) before entering programming strings. You will hear a confirmation Beep when the password or any programming sequence is entered correctly.

Make a call out on a specific line

To access any line directly dial * # followed by the line number

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To Connect an Answer Machine, Fax Machine or PDQ machine

All such machines should be connected to an extension port

– do not connect on the line side.

When using such a machine we recommend connecting it to an unused extension number, or if all are in use connect in parallel using a 2-way adaptor.

It is important that the PDQ machine is connected to one of the extension ports and not directly to a phone line. Connecting to the phone line will cause false rings.

Contact Orchid for more assistance

You can email us at the following address with any further enquiries regarding the Orchid PBX

Range: [email protected]

Technical Specifications

Capacity

External sockets

Communication channels

7

Transmission loss

Extension to Extension < 1.5 dB

Extension to Exchange < 2 dB

Ringing Current

Balance about earth

Dialling mode

Signalling

AC65V/50Hz

300Hz...600Hz < 40dB

600Hz...3400Hz< 46dB

DTMF

Internal Dial tone 400 Hz continuous Sine wave

Internal Ring tone 400 Hz 1s on/4s off

Internal Busy tone 400 Hz, sine wave, 0.3s on/0.3s off

Caller Display

2 Lines and 7 Extensions

Line and Extensions terminated on RJ11 sockets

External Music socket 3.5 mm Mono or Stereo

Power Supply

Power Failure Transfer

Dimensions

Receive; DTMF and FSK (Bell 202)

Send; FSK (Bell 202)

AC230V/12W

Secondary 24V and 5V

Co Line 1 to extension 101. CO Line 2 to extension 202

14 x 19.6 x 3.6 cm Weight

– 525gms

Approvals

CE and RoHS compliant

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