User and Installer Handbook

User and Installer Handbook

pleased with your purchase and would encourage you to read this installation and instruction

Thank you for choosing Tapworks to supply your soft water. We are confident that you will be pleased with your purchase and would encourage you to read this installation and instruction handbook thoroughly to ensure maximum performance from your water softener.

If you should experience any difficulty with your water softener, please refer to the problem solving checklist at

If you should experience any difficulty with your water unnecessary callouts.

please call our service desk on 0870 429 9019.

For service, support or technical advice please call our service desk on 0870 429 9019.

handbook for future reference

Please retain this handbook for future reference

Installation Information

Identifying major parts of your water softener

Installation of your water softener

Fitting the valves to existing pipework

Fitting the inlet/outlet hoses

Fitting drain and overflow hoses

Connecting to electrics

Programming the faceplate

Finishing Installation

10

11

12

15

7

8

3

4

Owner Information

User Information

Power Cuts

Re-setting the Time

Manual Recharge

Problem Solving 21

Guarantee 23

16

19

19

20

Identifying major parts of your water softener

Installation of your water softener

Fitting the valves to existing pipework

Fitting the inlet/outlet hoses

Fitting drain and overflow hoses

Connecting to electrics

Programming the faceplate

Finishing Installation

3

7

3

4-5

7

7

10-12

13-15

16

General Information

Power Cuts

Re-setting the Time

Manual Recharge

Problem Solving

Guarantee

21

22-23

18-20

25

1

1

Control Valve Cover and Electronic Faceplate

2

2

Salt Lid

3

Water Softener Valve and Motor

4

4

Rim

5

Brine Well and Cover

6

Overflow Connection

7

7

Salt Cabinet

Note

Model number and serial number are required for registration of warranty (located under salt lid).

Easy Install Tees

(incorporates check valve)

22mm

By pass set (3 valves)

22mm

15mm reducer

(if required)

1set B505 (1)

B534 (2)

2 39845

Inlet/Outlet Hoses

(high flow)

2 803189

Adaptor Elbows

(with prefitted adaptor ‘O’ rings)

Drain & Overflow Tubing

1 10069

Overflow Elbow

Overflow Grommet

1 7109041

1 7109041

Spares-Adaptor ‘O’ Rings 2 7109041

3

4

Installation of your water softener

WARNING: FAILURE TO MEET THE FOLLOWING REQUIREMENTS CAN CAUSE DAMAGE TO THE WATER

SOFTENER, OR RESTRICT ITS OPERATION.

We recommend your water softener is professionally installed.

Your installation must conform to water and electrical regulations and local plumbing codes.

SPECIFICATION

• Maximum water temperature 49°C

• Maximum daytime working pressure 5 Bar

• Minimum working pressure 1.3 Bar

• Minimum system flow 0.06m³/hr

• Maximum system flow 3.18m³/hr

PRESSURE

Night time pressure will be much higher than day time pressure.

If day time pressure exceeds 5 bar, a pressure reducing valve should be fitted. The water softener is tested to a maximum day time static pressure of 8.5 bar, therefore the pressure reducing valve can be adjusted to a maximum of 6 bar static pressure.

GRAVITY FED PLUMBING SYSTEMS

If the water flow is less than 1 litre per minute, for the water softener to operate as originally designed we recommend a delayed action ball valve is fitted within your storage tank.

UNVENTED OR COMBINATION BOILERS

The water softener and 22mm installation kit is compatible with unvented or combination systems. All connections are included for the by-pass (two

15 mm reducers are included if required).

ELECTRICAL REQUIREMENTS

The water softener requires a 240 volt 50 hz electrical supply taken off a power supply, not a lighting circuit. Power is supplied via a 24 volt 50 Hz transformer. You must use the transformer supplied with the softener.

HARDWATER TAP

Fitting a separate hard water drinking water tap is currently recommended by the UK Dept of Health and the UKWTA. Fitment of a separate hard water drinking tap is only required in exceptionally hard water areas (above 400 mg/l) where sodium content of the treated water

(increased due to the softening process) exceeds the level laid down in the Water Supply (Water Quality) Regulations 2000. Drinking softened water is not recommended for people on a low sodium diet or babies on formula feed.

CENTRAL HEATING SYSTEMS

Central heating systems should always be treated with a suitable corrosion inhibitor regardless of being filled with softened or hard water.

RECOMMENDATION FOR SITING THE WATER SOFTENER

- Install close to the rising main

- Keep drain point as short as possible

- Keep overflow to outside wall as short as possible with a constant fall

- Allow for any required hard water draw off points

- Place on a sound base

- Allow space above the valve cover lid for servicing (recommended 75mm)

- Protect the softener and all associated pipework against freezing, as this could cause flooding

- Protect against condensation in enclosed areas

LEAD PIPEWORK

Where lead pipework exists downstream of the proposed location of the water softener, we advise you to ask the local water authority for advice on the replacement of lead pipework. Water softeners should not be used with lead pipework.

Please Remember – Only use tablet or pellet salt in your softener!

4

Installation of your water softener

)

WARNING: FAILURE TO MEET THE FOLLOWING REQUIREMENTS CAN CAUSE DAMAGE TO THE WATER

SOFTENER, OR RESTRICT ITS OPERATION.

We recommend your water softener is professionally installed.

Your installation must conform to water and electrical regulations and local plumbing codes.

SPECIFICATION

• Maximum water temperature 49°C

• Maximum daytime working pressure 5 Bar

• Minimum working pressure 1.3 Bar

• Minimum system flow 0.06m³/hr

• Maximum system flow 3.18m³/hr

HARDWATER TAP

Fitting a separate hard water drinking water tap is currently recommended by the UK Dept of Health and the UKWTA. Fitment of a separate hard water drinking tap is nonly required in exceptionally hard water areas (above 400 mg/l) where sodium content of the treated water

(increased due to the softening process) exceeds the level laid down in the

Water Supply (Water Quality) Regulations 2000. Drinking softened water is not recommended for people on a low sodium diet or babies on formula feed.

PRESSURE

Night time pressure will be much higher than day time pressure.

CENTRAL HEATING SYSTEMS

Central heating systems should always be treated with a suitable corrosion inhibitor regardless of being filled with softened or hard water.

If day time pressure exceeds 5 bar, a pressure reducing valve should be fitted.

The water softener is tested to a maximum day time static pressure of 8.5 bar, therefore the pressure reducing valve can be adjusted to a maximum of 6 bar static pressure.

GRAVITY FED PLUMBING SYSTEMS

If the water flow is less than 1 litre per minute, for the water softener to operate as originally designed we recommend a delayed action ball valve is fitted within your storage tank.

UNVENTED OR COMBINATION BOILERS

The water softener and 22mm installation kit is compatible with unvented or combination systems. All connections are included for the by-pass (two 15 mm reducers are included if required).

RECOMMENDATION FOR SITING THE WATER SOFTENER

- Install close to the rising main

- Keep drain point as short as possible

- Keep overflow to outside wall as short as possible with a constant fall

- Allow for any required hard water draw off points

- Place on a sound base

- Allow space above the valve cover lid for servicing (recommended 75cm)

- Protect the softener and all associated pipework against freezing, as this could cause flooding

- Protect against condensation in enclosed areas

ELECTRICAL REQUIREMENTS

The water softener requires a 240 volt 50 hz electrical supply taken off a power supply, not a lighting circuit. Power is supplied via a 24 volt 50 Hz transformer.

You must use the transformer supplied with the softener.

LEAD PIPEWORK

Where lead pipework exists downstream of the proposed location of the water softener, we advise you to ask the local water authority for advice on the replacement of lead pipework. Water softeners should not be used with lead pipework.

Please Remember – Only use tablet or pellet salt in your softener!

Installation of your water softener

(cont)

DRAIN HOSE

DRAIN HOSE

- With pressure of 3 bar, the maximum drain run is 3m with a constant fall before entering an air gap

- The maximum height above the softener should be not more than 2m

- The drain hose must enter the regulation air gap to prevent back fill.

OVERFLOW

than 2m

- It is not recommended to discharge the waste into a pumped drain.

fill.

The overflow needs to pass through an outside wall so that it can be seen.

In accommodation without a suitable outside wall, it may be appropriate

A Pressure Reducing Valve (if required)

B Bypass Valve

C Inlet Valve

D Outlet Valve

E Inlet tee incorporating check valve

The overflow needs to pass through an outside wall so that it can be seen.

In accommodation without a suitable outside wall, it may be

D

B

E

C

A

2. Connect the hoses to the adaptor elbows

3. Connect the hoses

FITTING THE SOFTENER

4. Fit overflow hose

The following instructions are recommendations. You may need to adapt the order for particular siting and plumbing systems.

1. Fit the valves to the existing plumbing

5. Fit drain hose

2.Connect the hoses to the adaptor elbows

3.Connect the hoses

8. Fill with salt

5.Fit overflow hose

6.Connect transformer

8.Fill with salt

9.Initiate manual regeneration for leak check

Please Remember – Only use tablet or pellet salt in your softener!

Please Remember – Only use tablet or pellet salt in your softener!

5

5

6

WATER SOFTENER PLUMBING CONNECTIONS

6

Fitting the valves to the existing plumbing

Fitting the valves to the existing plumbing

Note: If you need to remove the valve cover for ease of installation, remove salt lid, then simply release the two catches behind the valve cover and tilt top end towards you slowly, taking care not to pull off the wire connections. Please note that the valve cover is connected to the valve motor, so cannot be removed fully.

to the valve motor, so cannot be removed fully.

PLUMBING

Turn off the water supply at the incoming main.

valves and outlet tee, using 15mm reducer if required. Use the threaded valves for the inlet and outlet and the compression valve for the bypass. Before turning the water back on, make sure the bypass is open and the inlet and outlet valves are closed. This will allow water to pass directly to the household system without it diverting to the water softener. See Valve Hard Water Bypass position diagram below.

FIT THE BYPASS KIT

(The use of the plastic plumbing fittings with copper pipe may affect the electrical earth

(The use of the plastic plumbing fittings with copper pipe may affect the electrical advice).

electrician for advice).

FIT THE BYPASS KIT

Cut off the rising main and install the inlet tee with check valve using

15mm reducer if required. Next, connect the bypass, inlet and outlet

15mm reducer

(if required)

Valve Service Position

Inlet tee incorporating check valve

15mm reducer

(if required)

Hard Water Bypass Position

15mm reducer

(if required)

Inlet tee incorporating check valve

15mm reducer

(if required)

Inlet open

From mains

To water softener inlet

Bypass closed Outlet open

From water softener outlet

To system

Inlet closed

From mains

To water softener inlet

Bypass open

Outlet closed

From water softener outlet

To system

Please Remember – Only use tablet or pellet salt in your softener!

Please Remember – Only use tablet or pellet salt in your softener!

7

7

8

8

Screw the adaptor elbows to the inlet and outlet hoses, taking care not to cross thread. Adaptor elbows are pre-fitted with a single ‘O’ ring to the outer groove.

It is important that the inlet valve on the pipework is connected to the inlet on the water softener and the outlet valve on the pipework is connected to the outlet valve on the softener. Inlet and outlet are written on the valve connections.

In order to prevent connecting the water softener incorrectly, we recommend fitting each hose separately.

Note: See diagram for ‘O’ Ring

location (pre-fitted)

Spare ‘O’ rings are supplied only if required.

Groove for large hold clip ONLY

‘O’ Ring

Fitting the inlet/outlet hoses

CONNECTING THE HOSE TO THE INLET VALVE

Connect the hose to the inlet valve on the pipework. Insert the other end of the hose with the adaptor elbow into the inlet valve on the water softener. Push the adaptor elbow into the valve inlet as far as it will go. Secure with adaptor clip as below.

CONNECTING THE HOSE TO THE OUTLET VALVE

Connect the hose to the outlet valve on the pipework. Remove the plastic plug from the outlet connection on the water softener, if present. Insert the other end of the hose with the adaptor elbow into the outlet valve on the water softener. Push the adaptor elbow into the valve outlet as far as it will go. Secure with adaptor clip as below.

SECURE THE ADAPTOR ELBOW

Snap the two large adaptor clips into place,from the top down

Be sure they snap firmly into place so that the adaptors will not pull out. Pull on the adaptors to ensure a tight fit has been achieved.

9

Fitting the inlet/outlet hoses

CONNECTING THE HOSE TO THE INLET VALVE

Connect the hose to the inlet valve on the pipework. Insert the other end of the hose with the adaptor elbow into the inlet valve on the water softener. Push the adaptor elbow into the valve inlet as far as it will go.

Secure with adaptor clip as below.

CONNECTING THE HOSE TO THE OUTLET VALVE

Connect the hose to the outlet valve on the pipework. Remove the plastic plug from the outlet connection on the water softener, if present. Insert the other end of the hose with the adaptor elbow into the outlet valve on the water softener. Push the adaptor elbow into the valve outlet as far as it will go. Secure with adaptor clip as below.

SECURE THE ADAPTOR ELBOW

Snap the two large adaptor clips into place,from the top down Be sure they snap firmly into place so that the adaptors will not pull out. Pull on the adaptors to ensure a tight fit has been achieved.

9

10

Fitting drain and overflow hoses

DRAIN OUTLET/OVERFLOW CONNECTION

See page 5 on drain and overflow before fitting.

Cut tubing for drain and overflow to the required lengths.

Fitting overflow hose

Insert the rubber grommet into the overflow socket situated 2/3 of the way up the rear of the water softener cabinet, using the slilcone grease provided. Insert the overflow elbow. Fit hose onto the overflow elbow and secure with metal clamp. Pass the overflow through an outside wall so that the end can be seen.

Fitting drain hose

Turn the drain line adaptor so that a straight connection can be made.

Secure with supplied metal clamp. The drain hose may be connected directly into an open drain or via the waste outlet similar to a washing machine. When connecting to a drain the regulation air gap is required to prevent backflow. Make sure the hose is not kinked as this will stop the operation of the softener.

Please Remember – Only use tablet or pellet salt in your softener!

8

Fitting drain and overflow

DRAIN OUTLET/OVERFLOW CONNECTION

See page 5 on drain and overflow before fitting.

Cut tubing for drain and overflow to the required lengths.

Fitting overflow hose

Insert the rubber grommet into the overflow socket situated 2/3 of the way up the rear of the water softener cabinet, using the slilcone grease provided. Insert the overflow elbow. Fit hose onto the overflow elbow and secure with metal clamp. Pass the overflow through an outside wall so that the end can be seen.

Fitting drain hose

Turn the drain line adaptor so that a straight connection can be made. Secure with supplied metal clamp. The drain hose may be connected directly into an open drain or via the waste outlet similar to a washing machine. When connecting to a drain the regulation air gap is required to prevent backflow.

Make sure the hose is not kinked as this will stop the operation of the softener.

Connecting to electrics

Connecting to electrics

The water softener works on a 24 volt, 50Hz electric power supply. You must use the transformer supplied into a 240 volt outlet only. Be sure that the electrical outlet you plug the transformer into is inside, as the transformer is not designed for outdoor use.

To connect the transformer to the controller board, push the female end plugs on to the male connectors as indicated below.

Should the faceplate fail to display or indicate an error code, please check that the connections are as per the diagram below, you will need to remove the valve cover to do this.

Please Remember – Only use tablet or pellet salt in your softener!

Please Remember – Only use tablet or pellet salt in your softener!

Please Remember – Only use tablet or pellet salt in your softener!

9

11

Programming Faceplate

12

You will need to programme the faceplate with the time and hardness of the water.

When the transformer is first plugged in, the display will flash 12.00am.

Note: Each time you press a button on the fascia panel display, a beeper sounds. One beep signals that a change is accepted. If the beeper sounds continually then a different button is required to affect the operation.

SET THE PRESENT TIME

The display will continue to flash and the time can be advanced or moved backwards using the or buttons.

Holding down the buttons advances the time at a faster rate.

If the time requires resetting during normal operation, press the SELECT button once. The display will flash and indicate present time. You may use the or buttons as described above to alter the time. Once the required time is displayed the time may be set by pushing the SELECT button once more.

Please Remember – Only use tablet or pellet salt in your softener!

Programming the Faceplate

SET THE WATER HARDNESS

The display will flash ’25 hardness’ (this is a pre-set factory setting).

Hardness varies from one location to another. Use the kit provided to determine your water hardness in ppm. If necessary change to the unit setting indicated.

USING THE HARD WATER TEST KIT

Fill the vial with 10ml of water. Add a drop at a time of the blue solution and mix each time. It will react with hard water and turn pink. Count each drop until the water turns blue. Multiply the number of drops by

20 for the PPM. Use the table to convert to unit setting.

To increase or decrease the displayed number to your required setting use the or buttons.

Once the required setting is displayed it may be set by pushing the

SELECT button once more.

Please Remember – Only use tablet or pellet salt in your softener!

ppm

(290)

(300)

(325)

(340)

(360)

(380)

(400)

(420)

(170)

(190)

(200)

(220)

(240)

(255)

(270)

(440)

(460)

(480)

(500)

WATER HARDNESS

Unit Setting

21

22

23

24

17

18

19

20

25

30

30

35

13

14

15

16

10

11

12

13

14

Programming the Faceplate (cont)

SET THE RECHARGE TIME

The display will flash 02.00 recharge time, which is the pre-set factory setting. If you wish to change this time then proceed as follows:

(if not, press SELECT. Programming is complete).

Note: 2.00am is chosen because any household water used during recharge will be replaced with hard water. Consequently a time is required when very little, if any, water will be used. To select a different recharge time use the or buttons, to adjust one hour at a time.

Once the required setting is displayed it may be set by pressing the

SELECT button once more. Recharge will last for approximately 1 hour.

Programming is complete. Proceed to Finishing Installation

(please refer to page 15)

Please Remember – Only use tablet or pellet salt in your softener!

Finishing installation

Your unit should now be fully plumbed and ready to use.

Having programmed your unit you will wish to ensure that the unit is functioning properly before you leave the site.

NOTES TO THE INSTALLER – BEFORE YOU LEAVE

1 Open the inlet and outlet valve and close the bypass as indicated in the diagram (page 7)

2 Check that all the plumbing connections are secure and that there are no leaks

3 Check that the time of day is correct

4 Fill with salt - you will require a 25kg bag of tablet or pellet salt.

DO NOT USE GRANULAR SALT. Make sure that the brine well cover is in place and secure as salt must not be allowed to enter the brine well. Do not fill salt above the brine well cover

(See diagram page 3)

5 Initiate a recharge by holding down the TOUCH/HOLD button for about 3 seconds until RECHARGE flashes in the display. After a few minutes a small amount of water will enter the salt cabinet.

This part of the recharge will take approximately 4-8 minutes

6 The complete recharge process will take about 1 hour.

As the recharge finishes water will run to drain. Check your drain connections

7 Softened water will gradually replace the hard water in the storage tank over a period of normally 7 days. However, this can take longer in larger houses.

• Please leave this handbook for the water softener owner

• Please complete the enclosed Guarantee Registration Card

• Remember reward points are available to plumbers who are members of the Team Tapworks Rewards Scheme.

IMPORTANT - TAPWORKS WATER SOFTENERS HAVE 12

MONTHS PARTS AND LABOUR WARRANTY. YOU CAN

EXTEND THIS TO 2 YEARS BY RETURNING THE GUARANTEE

REGISTRATION CARD. WE WILL SEND YOU (WITHIN 28

DAYS) YOUR WARRANTY CERTIFICATE DETAILING

YOUR 2 YEAR GUARANTEE.

Thank you for choosing Tapworks.

Please Remember – Only use tablet or pellet salt in your softener!

15

16

User information

Now your Tapworks water softener is plumbed in, it will be monitoring your water use.

Your water softener is programmed with the time and hardness of the water. This will allow the water softener to calculate when it needs to recharge.

Your unit features:

• An lcd display and user friendly buttons

• An extended power back up (48 hours). The memory retains all settings for extended periods during any power loss and beyond that only the time needs resetting.

• Recharge based on patterns established for volumes of water used, giving you the maximum conservation of water and salt usage.

If you should experience any difficulty with your water softener,please refer to the problem solving checklist at the back of this handbook.

For service, support or technical advice

please call our service desk on 0870 429 9019. Please make sure you know the modeland serial number of your unit before you call, this can be found on the label on the underside of the salt lid.

Note: To alter settings during normal operation press SELECT until desired function is reached.

All you need to do is to keep the softener topped up with tablet salt in the salt cabinet.

User information

AFTER INSTALLATION

Now your Tapworks water softener is installed, you can start to enjoy the benefits of soft water. Your Tapworks water softener is automatic, there is nothing you need to do but keep it topped up with tablet/pellet salt.

DO NOT USE GRANULAR OR BLOCK SALT. (See Salt below.)

Softened water will gradually replace the hard water in the storage tank over a period of normally 7 days. However, this can take longer in larger houses.

TESTING YOUR WATER

You can test the water hardness from the softened supply using the test kit supplied. If within one or two drops the sample remains a blue colour this indicates soft water.

WARRANTY CERTIFICATE

Please complete the customer warranty certificate or register on line for your 2 year parts and labour warranty.

HELP LINE

Call 0870 429 9019 during normal working hours if you have any queries about your water softener.

THE USE OF SOFTENED WATER

Washing machines – you will need much less soap powder. In most washes one tablespoon will be sufficient. Too much lather and clothes will not rinse properly.

Dishwashers – you will no longer need to fill your unit with salt, as this was used to soften the water in the dishwasher.

Cleaning sinks, baths and basins – you will find that your cleaning chores are reduced, and you will use less cleaning product, as cleaning becomes a quick wipe around. Occasionally ‘spotting’ may result but this is easily rinsed off and nothing to worry about.

Hard water – one household tap and any garden taps should be left on a hard water supply. Softened water contains a small amount of sodium.

In four pints of softened water the sodium content is about the same as in

¼ pint of milk. If you are concerned about the quality of your drinking water supply ask your local stockist about the benefits of a Tapworks

Drinking Water System. Drinking softened water is not recommended for people on low sodium diets or babies on formula feed.

Steam irons/car batteries – only use distilled or deionised water, not softened water.

Copper staining – this can be caused by new pipework and should disappear after a short time, simply wipe away any deposit. If this persists, poor earthing may be allowing electrolytic corrosion - contact an electrical engineer.

RETURN YOUR REGISTRATION CARD TODAY! TO BENEFIT FROM YOUR FREE 2 YEAR GUARANTEE!

Please Remember – Only use tablet or pellet salt in your softener!

17

18

User information (cont)

HOW YOUR WATER SOFTENER WORKS

When you use water it passes through a vessel of resin beads inside your water softener. The resin beads extract the hard minerals making your water soft. This process is not visible and happens within the softener.

The salt cabinet (page 3) is where you load the softener with tablet salt.

You may see 1 or 2 inches of water at the bottom of the salt cabinet this is normal, otherwise when the cabinet is full of tablet salt it will appear dry.

The water softener uses tablet salt for its cleaning process. The cleaning process flushes to drain the hard minerals that have collected inside the resin vessel and refreshes the resin beads so they are ready to make more soft water. This is automatic all you need to do is keep the softener topped up with tablet salt.

TOPPING UP WITH TABLET SALT

Tablet salt is used as the cleansing agent for your water softener’s resin bed. The salt cabinet will need to be refilled. Do not fill the salt above the brine well cover (see on page 16).

IT IS ESSENTIAL THAT APPROXIMATELY 12CM OF SALT IS MAINTAINED

AS A MINIMUM TO ENSURE OPERATING EFFICIENCY.

Failure to replenish salt will prevent the unit from cleansing itself on its recharge cycle and consequently it will be unable to soften water.

Pour the salt slowly into the cabinet. Ensure that the brine well cap is secure, as no salt should be allowed to enter here. DO NOT use granular salt. ONLY USE TABLET OR PELLET SALT.

Your local water softener stockist will stock salt.

SALT USAGE

Because your automatic demand water softener uses proportional brining, more frequent recharges are not at the expense of high salt usage. If you are a household with low water usage you will find after a few months that your water softener will become increasingly efficient, as it adapts to suit your water usage.

HOLIDAYS

We recommend that you by-pass your water softener if you are away from your home for long periods of time. See page 7 on how to by-pass your water softener.

CLEANING

Your unit may be cleaned with a damp cloth and detergent.

Do not use bleaches, solvents or spirits as this may cause damage.

BUILDING A HISTORY

Because it has no historical data to base its logic on, your water softener will recharge quite frequently when first used to ensure continuous softened water. Within a few months, it will settle into a more regular pattern.

LARGE INFLUXES OF GUESTS

If you have people to stay and use more water than normal, you will find that your automatic demand water softener recharges more frequently. As your household water usage returns to normal, so too will the recharge frequency.

Please Remember – Only use tablet or pellet salt in your softener!

User information (cont)

POWER CUTS

If the electrical power to the water softener is interrupted, the time display will be blank, but the ‘memory’ built into the electronics will keep the correct time for up to 48 hours.

The water softener will not recharge but will pass softened water.

In the case of a power cut, your demand for water will be less as most appliances will not work, so a recharge should not be necessary.

When electrical power is returned, one of two things will happen:

1. Power off up to 48 hours

The display returns and is steady, no operation is necessary.

2. Power off over 48 hours

The display returns and flashes, only the time requires re-setting.

The hardness and recharge time will not have been lost as they are stored. Even if the time is incorrect, the water softener will continue to work but will recharge at what it believes the time to be.

RE-SETTING THE TIME

Re-set the time as described in the programming section (see page 12)

SHOULD AN ERROR CODE APPEAR

Check electrical connections are as per configuration on page 11

• Unplug transformer

• Check direct connections

• Replug transformer

• Wait for 6 minutes, if the error is rectified, the error code will not appear.

The softener may recharge immediately following a cleared error code.

Please Remember – Only use tablet or pellet salt in your softener!

19

20

Manual recharge

The water softener will automatically recharge when it needs to. The factory setting for the recharge is 2am. There may be occasions when you need to do a manual recharge, for example more people staying in the home than usual.

TO RECHARGE NOW – simply press the TOUCH/HOLD BUTTON and hold it down for approximately 3 seconds, until a beep sounds.

Recharge will flash on the display.

The process will take a few minutes to begin and lasts approximately

1 hour. It cannot be cancelled once started.

TO RECHARGE TONIGHT – the unit can be programmed to recharge at the next pre-programmed time, regardless of its remaining capacity.

Simply press the TOUCH/HOLD button once. Recharge tonight will flash on the display.

To cancel recharge tonight, press the

TOUCH/HOLD button once and immediately release. The display will return to the time display.

NOTE: Use as little water as possible during a recharge as hard water will bypass the water softener.

Once the recharge is complete the recharge display will disappear.

Please Remember – Only use tablet or pellet salt in your softener!

Problem solving

If you are experiencing poor water flow, please check all plumbing first, as it is extremely rare for a softener to cause flow rate problems.

Save money by ensuring an engineer is not called out unnecessarily. However, if the solution to the problem is not successful, please call for service and advise us what you have tried. Call our Direct Service Line on: 0870 429 9019.

Checklist Solution

PROBLEM: Hard Water or, Intermittently Hard Water

1. Is there a minimum of 12 cm of salt in the cabinet?

2. Is the bypass valve closed and the inlet and outlet valves open?

1. Fill the cabinet with salt.

2. Close the bypass valve and open the inlet and outlet valves.

3. Is the hardness setting correct?

3. Reset the unit setting as per table open the inlet and outlet valves.

Important Notes: If any of the above requires action, add 4 litres of clean water to the salt and initiate a ‘recharge now’.

PROBLEM: No Water

1. Is the water mains open?

1. Open water mains.

2. Open the inlet and outlet valves.

2. Are the inlet and outlet valves open?

PROBLEM: Unit recharges at incorrect time of Day

1. Is the present time correct?

1. Reset the present time

2. Reset the recharge time 2. Is the recharge time correct?

3. Has there been a power cut?

PROBLEM: No Recharge occurring or, little or no salt usage

1. Is the water soft?

2. Is the water level in the salt cabinet high?

1. If yes, no action is required

2. If yes, check the drain line is not frozen or blocked. Initiate an immediate recharge

Page No.

18

7

13

7

12

14

17

20

Please Remember – Only use tablet or pellet salt in your softener!

21

22

Problem solving (cont)

Checklist

PROBLEM: Excessive Salt Usage

1. Check the hardness.

PROBLEM: No Water in Cabinet or Very Low

1. This is quite normal. Unlike conventional water softeners only a few inches of water is at the bottom of the cabinet

PROBLEM: High Water Level in Cabinet

1. Is the water level in the salt cabinet high?

Solution

1. Reduce the unit setting if incorrect

1. No action necessary

1. Initiate an immediate recharge. If the problem does not return, there is nothing wrong

PROBLEM: Water Running Down the Overflow

1. Is the water level in the salt cabinet high?

PROBLEM: Water Running Down the Drain Line Constantly

1. Is the unit in recharge mode?

1. If yes, bypass the water softener and call for service

2. Does an error code appear, eg ‘ERR 01’?

1. If yes, wait until it finishes, check the present time and recharge time settings and adjust if incorrect

2. Check all electrical connections are secure. Turn the power off for ten seconds, and then switch back on

PROBLEM: Electronic Faceplate

1. Is the Faceplate blank?

2. Is the display stuck on one function?

3. Does an error code appear, eg ‘ERR 03’?

1. Check the power is turned on and all connections are secure.

2. Turn the power off for ten seconds and then switch back on.

3. Check all connections are secure. Turn the power off for ten seconds, and then switch back on.

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Please Remember – Only use tablet or pellet salt in your softener!

Guarantee, service & general information

All Tapworks Domestic Water Softeners are fully covered by one year parts and labour guarantee against manufacturing defects from the date of purchase.

This guarantee does not affect the statutory rights of the consumer.

Any faults which are not attributable to the water softener but to faulty installation or operation will be chargeable.

The following, which are not attributable to the water softener but to faulty installation or operation, will be chargeable.

1 Water softeners installed where pressure or flow rates are not within the limits stated in the user and installer handbook

2 Faults arising from misuse or neglect

3 Failure to replenish salt, or not using tablet/pellet salt

4 Resetting the programmer in the event of a power failure or incorrect programming

5 Resetting the programmer when the influent water hardness or the number of people in the household changes

6 Water softeners not installed in accordance with local regulations

7 Any fault arising from repairs or alterations to the water softener carried out by anyone other than our own engineers

8 Water softeners installed outside the mainland counties of England

9 Faults arising from faulty installation,plumbing or electrical

10 Any defect or damage occasioned by fire, lightning, explosion, flood, storm, tempest, impact or other extraneous causes

11 Water softener installed on bore hole,well water or a non-standard installation not covered by the instruction book may be subject to limitations on the warranty provided

12 Units installed in such a way that access for servicing is restricted.

RETURN YOUR REGISTRATION CARD TODAY! TO BENEFIT FROM YOUR FREE 2 YEAR GUARANTEE!

Please Remember – Only use tablet or pellet salt in your softener!

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Direct Service Line: 0870 429 9019 / 01494 48 48 48

www.tapworks.co.uk

As part of our policy of ongoing research and development, we reserve the right to alter design and specification without prior notice.

Part no: 300506

05/15