Mezzo – Owner`s Manual

Owner’s Manual

Care and Operation

INSTALLER: Leave this manual with party responsible for use and operation.

OWNER: Retain this manual for future reference.

Contact your dealer with questions regarding installation, operation or service.

NOTICE: DO NOT discard this manual!

Models:

MEZZO-1000-AU

MEZZO-1300-AU

MEZZO-1300ST-AU

MEZZO-1600-AU

Ref No: GMK10222

AS4553:

WARNING:

FIRE OR EXPLOSION HAZARD

Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

•

DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

• What to do if you smell gas

DO NOT try to light any appliance.

DO NOT touch any electrical switch. DO

NOT use any phone in your building.

- Leave the building immediately.

- Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

- If you cannot reach your gas supplier, call the fire department.

• Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

DANGER

NOTE: NOT INTENDED FOR

FIREPLACE INSERT.

TO TOUCH GLASS.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals.

DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE.

DO NOT USE OR STORE FLAMMABLE MATERIALS NEAR THIS APPLIANCE.

DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILE IT IS IN OPERATION.

DO NOT MODIFY THIS APPLIANCE.

Heat & Glo • MEZZO-1000-AU, MEZZO-1300-AU, MEZZO-1300ST-AU, MEZZO-1600-AU Owner’s Manual • 2304-971 Rev. F • 8/15

1

PLEASE NOTE

ON THE FOLLOWING MODELS:

1. FANS MUST BE RUN AT ALL TIMES!

2. RUNNING HEAT ZONE FANS IS

Heat & Glo MEZZO-1000-AU, MEZZO-1300-AU, MEZZO-1300ST-AU, MEZZO-1600-AU

Heat & Glo MEZZO-1000-AU, MEZZO-1300-AU, MEZZO-1300ST-AU, MEZZO-1600-AU

1

Welcome

Read this manual before operating this appliance.

Please retain this Owner’s Manual for future reference.

Read the Installation Manual before making any installation or finishing changes.

A. Congratulations

Congratulations on selecting a Heat & Glo gas fireplace, an elegant and clean alternative to wood burning fireplaces.

The Heat & Glo gas fireplace you have selected is designed to provide the utmost in safety, reliability, and efficiency.

As the owner of a new fireplace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.

This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals.

The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.

Your new Heat & Glo gas fireplace will give you years of durable use and trouble-free enjoyment. Welcome to the

Heat & Glo family of fireplace products!

DEALER: Fill in

your name, address, phone and email information here and appliance information below.

Local Dealer Information

Dealer Name: ________________________________________________________

Address: ____________________________________________________________

____________________________________________________________

Phone: _____________________________________________________________

Email: _____________________________________________________________

Appliance Information:

Brand: ________________________________________________ Model Name: ___________________________

Serial Number: __________________________________________ Date Installed: __________________________

Listing Label Information/Location

The model information regarding your specific fireplace can be found on the rating plate usually located in the control area of the fireplace.

SAI Global Certification Nº:

SAMPLE

DMS (mm)

Type of Gas

Model Number

Serial Number xxxx-xxx

2 Heat & Glo • MEZZO-1000-AU, MEZZO-1300-AU, MEZZO-1300ST-AU, MEZZO-1600-AU Owner’s Manual • 2304-971 Rev. F • 8/15

Safety Alert Key:

• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.

• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.

• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

• NOTICE: Used to address practices not related to personal injury.

Table of Contents

1 Welcome

A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

B. Limited Lifetime Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Product Specific Information

A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

B. Glass Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

C. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3 Important Safety and Operating Information

A. Appliance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

B. General Operating Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 9

C. Fuel Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

D. Wall Surface/TV Guidelines . . . . . . . . . . . . . . . . . . . . . . . . 9

E. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . 11

F. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 12

G. Appliance Break-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

H. Heat Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

I. Operation During A Power Outage . . . . . . . . . . . . . . . . . . 14

J. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 15

4 Maintenance and Service

A. Maintenance: Frequency and Tasks . . . . . . . . . . . . . . . . 21

B. Maintenance Tasks: Homeowner . . . . . . . . . . . . . . . . . . 21

C. Maintenance Tasks: Qualified Service Technician . . . . . 23

5 Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 24

B. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6 Reference Materials

A. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

B. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

C. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35



= Contains updated information.


3

B. Limited Lifetime Warranty

AUSTRALIAN WARRANTY INFORMATION

Warranty information in the attached manual is for international markets, not Australia. For Australian warranty information, please see below.

Hearth & Home Technologies (HHT)

7571 215th Street West, Lakeville, MN 55044

0011-1-651-345-1777 www.heatnglo.com

HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.

HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will be free from defects in materials and workmanship at the time of manufacture.

After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the verified purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty is subject to conditions, exclusions and limitations as described below.

Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this manufacturer’s warranty begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent, authorized HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the installation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in the following table.

The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet and coal appliances. These time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.

Warranty Period

Parts Labor Gas

Heat & Glo Manufactured Appliances and Venting

Wood Pellet

EPA

Wood

Coal Electric Venting

Components Covered

1 Year X X X X X X X

All Parts and Material Except as covered by Conditions,

Exclusion, and Limitations listed

2 years

X X

X

X

X

X

X

X

X

Igniters, Electronic

Components, and Glass

Factory-installed blowers

Molded refractory panels

Firepots and burnpots 3 years X

2000-645B (1-13)

4

Page 1 of 3


Warranty Period

Parts Labor Gas

5 years 1 years

7 years 3 years

Heat & Glo Manufactured Appliances and Venting

Wood Pellet

EPA

Wood

Coal Electric Venting

X X

X X X

Components Covered

Castings & baffles

Manifold tubs HEAT & GLO chimney and termination

10 years 1 year X Burners, logs and refractory

Limited

Lifetime 3 year

X X X X X Firebox and heat exchanger

90 Days X X X X X X X

All Replacement Parts beyond warranty period

OTHER RIGHTS

The HHT manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTY CONDITIONS AND EXCLUSIONS:

• The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.

• This warranty is only valid while the HHT appliance remains at the site of original installation.

WARRANTY EXCLUSIONS:

This HHT manufacturer’s warranty does not cover the following:

• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface finishes may occur. This is not a flaw and is not covered under warranty.

• Damage to printed, plated, or enamelled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.

• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, light bulbs, batteries and the discoloration of glass.

• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this noise are not covered by this warranty.

• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7) installation or use of components not supplied with the appliance or any other components not expressly authorized and approved by HHT (8) modification of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the appliance.

2000-645B (1-13) Page 2 of 3


5

• Non Heat & Glo venting components, hearth components or other accessories used in conjunction with the appliance.

• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.

• Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping charges for parts

• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to appliance location and configuration, environmental conditions, insulation and air tightness of the structure.

This warranty is void if:

• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes.

• The appliance is subjected to prolonged periods of dampness or condensation.

There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation.

HOW TO CLAIM

• To make a claim against this warranty, contact your local distributor during regular business hours. See addresses below for a dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster).

• Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the product.

• Check with Jetmaster in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this manufacturers’ warranty.

• HHT and Jetmaster will assess your claim. HHT or Jetmaster may need to inspect the product as part of the assessment of your claim. If the product requires inspection, HHT or Jetmaster will discuss with you the best way for this to occur.

• To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you do not have your original proof of purchase HHT or Jetmaster may accept other evidence of the date of purchase.

Melbourne

Jetmaster

444 Swan Street

Richmond 3121

(03) 9429-5573

Perth

Fireplace Corner

277 Lord Street

East Perth 6000

(08) 9228-2600

Sydney

Jetmaster

10 Martin Avenue

Arncliff 2205

(02) 9597-7222

2000-645B (1-13)

6

Page 3 of 3


2

Product Specific Information

A. Appliance Certification

MODEL: MEZZO-1000-AU, MEZZO-1300-AU,

MEZZO-1300ST-AU, MEZZO-1600-AU

LABORATORY: IAMPO OCEANA

TYPE: Direct Vent Heater

STANDARD: AS:4553

B. Glass Specifications

This appliance is equipped with 5 mm ceramic glass. Replace glass only with 5 mm ceramic glass. Please contact your dealer for replacement glass.

C. High Altitude Installations

NOTICE: If the heating value of the gas has been reduced, these rules do not apply. Check with your local gas utility or authorities having jurisdiction.

When installing above 2000 ft. (610 m) elevation:

Reduce input rate 4% for each 1000 ft. (305 m) above

2000 ft. (610 m).

MEZZO-1000-AU

NATURAL GAS ULPG

MEZZO-1300-AU,

MEZZO1300ST-AU


MEZZO-1600-AU


Inlet Gas Pressure 1.13 - 3.40 kPA 2.75 - 3.40 kPA 1.13 - 3.40 kPA 2.75 - 3.40 kPA 1.13 - 3.40 kPA 2.75 - 3.40 kPA

Outlet (Manifold)

Gas Pressure

Max. Gas Consumption

Min. Gas

Consumption

Burner Injector

DMS (mm)

Pilot Injector

.87 kPA

32.55

22.07

#36

(2.71 mm)

.023 in.

(.584 mm)

2.40 kPA

32.05

23.22

.#52

(1.61 mm)

.010 in.

(.254 mm)

.87 kPA

43.62

(43.62 ST)

29.36

(31.91 ST)

.124 in.

(3.15 mm)

.023 in.

(.584 mm)

2.40 kPA

39.69

(39.69 ST)

28.68

(28.82 ST)

#49

(1.85 mm)

.010 in.

(.254 mm)

.87 kPA

52.19

35.76

#28

(3.57 mm)

.023 in.

(.584 mm)

2.40 kPA

44.65

32.54

#48

(1.93 mm)

.010 in.

(.254 mm)

NOTE: The gas control valve supplied with this product is approved for a maximum inlet pressure of

3.40 kPa. For pressures over 3.40 kPa, an in line pressure regulator must be installed upstream

from the gas control valve.


7

3

Important Safety and Operating Information

A. Appliance Safety

• Keep remote controls out of reach of children.

• Never leave children alone near a hot fireplace, whether operating or cooling down.

WARNING! DO NOT operate fireplace before reading

and understanding operating instructions. Failure to operate fireplace according to operating instructions could cause fire or injury.

DANGER

• Teach children to NEVER touch the fireplace.

• Consider not using the fireplace when children will be present.

Contact your dealer for more information, or visit: www.

hpba.org/safety-information.

To prevent unintended operation when not using your fireplace for an extended period of time (summer months, vacations, trips, etc):

• Remove batteries from remote controls.

• Turn off wall controls.

• Unplug 6 volt adapter plug.

• Keep children away.

• CAREFULLY SUPERVISE children in same room as fireplace.

• Alert children and adults to hazards of high temperatures.

High temperatures may ignite clothing or other flammable materials.

• Clothing, furniture, draperies, and other flammable materials must not be placed on or near the appliance.

Clear Space

WARNING! DO NOT place combustible objects in front of the fireplace or block louvers.

High temperatures may start a fire. See Figure 3.1.

Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat may damage these objects.

Note: See appliance Installation

Manual for hearth, mantel and finishing requirements.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals. DO NOT operate the appliance with the barrier removed. If the barrier becomes damaged, the barrier shall be replaced with the manufacturer’s barrier for this appliance.

Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.

WARNING! Choking Hazard! Keep media out of reach of children.

CLEAR SP

4 FT

. IN FRONT

Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns.

• A physical barrier is recommended if there are at risk individuals in the house.

• To restrict access to a fireplace or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.

• Install a switch lock or a wall/remote control with child protection lockout feature.

8

Figure 3.1 Clear Space

Over Firing

The appliance is considered to be over firing if the flames are contacting the top of the firebox. Call a qualified service technician to service the appliance.


B. General Operating Parts

Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are discussed.

OPERATION DURING

A POWER OUTAGE

SECTION 3.I

DECORATIVE DOORS

SECTION 4

GLASS ASSEMBLY

SECTION 4

CLEAR SPACE

SECTION 3.A.

Figure 3.2 General Operating Parts

C. Fuel Specifications

WARNING! Risk of Fire or Explosion! Appliance must be set up for compatible gas type!

• This appliance is designed to operate on either natural gas or ULPG. Make sure the appliance is compatible with gas type selected for installation site.

• Conversions must be made by a qualified service technician using Hearth & Home Technologies specified and approved parts.

D. Wall Surface/TV Guidelines

TO CEILING

124 °F (76 °C)

124 °F (76 °C)

48 in.

(1219 mm)

130 °F (59 °C)

138 °F (62 °C)

143 °F (67 °C)

42 in.

(1069 mm)

36 in.

(914 mm)

30 in.

(762 mm)

152 °F (76 °C)

24 in.

(610 mm)

18 in.

(457 mm)

169 °F

(76 °C)

(305 mm)

6 in.

(152 mm)

MEASUREMENTS FROM

TOP EDGE OF THE OPENING

APPLIANCE FRONT

Figure 3.3. Wall Surface Temperatures Above Appliance


9

TV Wall

Bracket

Good Faith Guidelines for TV Installations Above a Typical Gas Fireplace

TV on the wall

TV

A

Item Minimum Dimensions

A 2.5 in. (64 mm)

B

C

D

2 in. (51 mm) min to 3 in. (76 mm)

COMBUSTIBLE: 23 in. (584 mm): MEZZO-1000-

AU, MEZZO-1300-AU, MEZZO-1300ST-AU

COMBUSTIBLE: 27 in. (686 mm): MEZZO-1600-AU

NON-COMBUSTIBLE 11 in. (279 mm): ALL SIZES

Wall Brkt + TV Thickness + 2.5 in. (64 mm)

TV recessed into the wall

Mantel

D C

B

A

C

B

Fireplace Fireplace

Notes:

1. These are good faith recommended clearances only and not a guarantee of compliance with all TV manufacturers’ maximum allowable operating temperatures.

2. Since every home has unique air flow characteristics and maximum allowable operating temperatures can vary from manufacturer to manufacturer and from model to model, actual TV temperatures should be validated at the time of each installation. TVs should not be used in situations where the actual TV temperature exceeds the manufacturers’ maximum allowable operating temperatures identified in the

TV’s technical specifications. Contact the TV’s manufacturer directly if you cannot locate this information or have questions regarding the information.

3. Mantel height and depth must conform to mantle requirements specified in the fireplace installation manual.

4.

“C” dimension taken from the top of the hood or fireplace opening.

5.

Suggestions on how to further reduce TV temperatures: a. Increase “A” dimension.

b.

Increase “C” dimension, however, increasing “B” dimension beyond maximum recommended typically results in higher temperatures.



Figure 3.4. Good Faith TV Guidelines


E. Before Lighting Appliance

Before operating this fireplace for the first time,

have a

qualified service technician:

• Verify all shipping materials have been removed from inside and/or underneath the firebox.

• Review proper placement of logs, ember material and/ or other decorative materials.

• Check the wiring.

• Check the air shutter adjustment.

• Ensure that there are no gas leaks.

• Ensure that the glass is sealed and in the proper position and that the integral barrier is in place.

WARNING! Risk of Fire or Asphyxiation! DO NOT operate fireplace with fixed glass assembly removed.


11

F. Lighting Instructions (IPI)

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a fi re or explosion may result causing property damage, personal injury or loss of life.

A. This appliance is equipped with an intermittent pilot ignition (IPI) device which automatically lights the burner. DO NOT try to light the burner by hand.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to smell next to the fl oor because some gas is heavier than air and will settle on the fl oor.

WHAT TO DO IF YOU SMELL GAS

• If you cannot reach your gas supplier, call the fi re department.

C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not push in or turn by hand, DO NOT try to repair it, call a qualifi ed service technician. Force or attempted repair may result in a fi re or explosion.

• DO NOT try to light any appliance.

• DO NOT touch any electric switch; do not use any phone in your building.

D. DO NOT use this appliance if any part has been under water. Immediately call a qualifi ed service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

LIGHTING INSTRUCTIONS (IPI)

1. This appliance is equipped with an ignition device which automatically lights the burner. DO NOT try to light the burner by hand.

fi ve (5) minutes to clear out any gas. Then smell for gas, including near the fl oor. If you smell gas, STOP! Follow “B” in the Safety Information located on the top of this label. If you do not smell gas, go to next step.

GAS

VALVE

3. To light the burner:

Equipped with wall switch: Turn ON/OFF switch to ON.

Equipped with remote or wall control: Press ON or FLAME button.

Equipped with thermostat: Set temperature to desired setting.

4. If the appliance does not light after three tries, call your service technician or gas supplier.

TO TURN OFF GAS TO APPLIANCE

1. Equipped with wall switch: Turn ON/OFF switch to OFF.

Equipped with remote or wall control: Press OFF button.

Equipped with thermostat: Set temperature to lowest setting.

2. Service technician should turn off electric power to the control when performing service.

DANGER

HOT GLASS WILL CAUSE BURNS.

DO NOT TOUCH GLASS UNTIL COOLED.

NEVER ALLOW CHILDREN TO TOUCH GLASS.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals.

WARNING:

DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240 VAC) TO THE CON-

TROL VALVE.

CAUTION:

Hot while in operation. DO NOT touch. Keep children, clothing, furniture, gasoline and other liquids having fl ammable vapors away.

Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to the owner’s information manual provided with this appliance. For assistance or additional information, consult a qualifi ed installer, service agency or the gas supplier.

DO NOT operate the appliance with fi xed glass assembly removed, cracked or broken. Replacement of the fi xed glass assembly should be done by a licensed or qualifi ed service person.

This appliance needs fresh air for safe operation and must be installed so there are provisions for adequate combustion and ventilation air.

If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product could expose you to substances in fuel or fuel combustion which are known to the State of California to cause cancer, birth defects, or other reproductive harm.

Keep burner and control compartment clean. See installation and operating instructions accompanying appliance.

NOT FOR USE WITH SOLID FUEL

For use with natural gas and propane. A conversion kit, as supplied by the manufacturer, shall be used to convert this appliance to the alternate fuel.

Also Certifi ed for Installation in a Bedroom or a Bedsitting Room.

This appliance must be installed in accordance with local codes, if any; if none, follow the National Fuel Gas Code, ANSIZ223.1/ NFPA 54, or the National Gas and

Propane Installation code, CSA B149.1.

For additional information on operating your

Hearth & Home Technologies fi replace, please refer to www.fi replaces.com.

593-913i


G. Appliance Break-In

Initial Break-in Procedure

• The fireplace should be run three to four hours continuously on high.

• Turn the fireplace off and allow it to completely cool.

• Remove fixed glass assembly. See Section 4.

• Clean fixed glass assembly. See Section 4.

• Replace the fixed glass assembly and run continuously on high an additional 12 hours.

This cures the materials used to manufacture the fireplace.

NOTICE! Open windows for air circulation during fireplace break-in.

• Some people may be sensitive to smoke and odors.

• Smoke detectors may activate.

H. Heat Management

Burn Rate

The MEZZO-AU models have a variable burn rate which is controlled by the remote control. Therefore the flame height is adjustable.

The flame height may be adjusted as desired by locating the flame option on the remote control and adjusting up or down to desired flame height.


13

I. Operation During A Power Outage

The IntelliFire™ Plus intermittent pilot ignition system comes with a battery backup system that enables the system to operate in a power outage. The system offers seamless transition from household AC power to battery backup. A factory-installed battery pack is located in the control cavity of the appliance. See Figure 3.5. Battery longevity and performance will be affected by long term exposure to the service temperatures of this appliance.

NOTICE: Batteries should only be used as a power source in the event of an emergency power outage. Batteries should not be used as a primary long-term power source.

To Operate Fireplace Using Battery Power (DC):

1. Access the control cavity of the appliance. See Figure

3.5 for location. Lift the decorative front off of the appliance and lift the vanity panel out of the bottom of the glass frame.

2. Locate the battery tray and insert four C cell batteries.

See Figure 3.5. Battery polarity must be correct or module damage will occur. A complete wiring diagram is included in the Electrical section of the appliance

Installation Manual.

3. Turn the appliance on according to the instructions below for the appropriate type of control:

Standard Wall Switch or Factory-Installed ON/OFF

Switch:

• Toggle the switch as you would under normal circumstances.

Wireless Remote:

• Remote receiver is integrated into the ignition module

• Use the remote to turn the appliance on.

• To preserve battery life, do not use the HI/LO flame or

THERMOSTAT options.

Ignition Module:

• Locate the ignition module in the control cavity.

• Slide the ON/REMOTE/OFF switch to the ON position.

NOTICE: Some functionality will be lost when using battery backup including remote control, lights, or any other auxiliary functions that require household 220/240

VAC power.

To Return to Operation Using Electrical (AC) Power

Standard Wall Switch or Factory-Installed ON/OFF

Switch:

• Remove screws on left and right sides of component heat shield and lift it out of the control cavity.

• Toggle the switch to OFF and remove the batteries from the battery tray. Replace door or decorative front on appliance.

Wireless Remote:


• Slide the ON/REMOTE/OFF switch to the REMOTE position. Remove the batteries from the battery tray.

Replace door or decorative front on appliance.

• Reinstall component heat shield.

CAUTION! Risk of Overheating! Component heat shield

MUST be installed before operating appliance. Electrical components will be damaged.

Ignition Module:


• Slide the ON/REMOTE/OFF switch to the REMOTE position.

• Reinstall component heat shield.

• Remove the batteries from the battery tray. Replace door or decorative front on appliance.

CAUTION! Risk of Overheating! Component heat shield

MUST be installed before operating appliance. Electrical components will be damaged.

CONTROL CAVITY

(Shown in gray)

BATTERY

TRAY

CONTROL

MODULE

3.5 Control Cavity Location


J. Control Module Operation

1. The control module has an ON/OFF/REMOTE selector switch that must be set. See Figure 12.16.

OFF Position: Appliance will ignore all power inputs and will not respond to any commands from a wall switch or remote. The unit should be in the OFF position during installation, service, battery installation, fuel conversion, and in the event that the control goes into LOCK-OUT mode as a result of an error code.

ON Position: Appliance will ignite and run continuously in the HI flame setting, with no adjustment in flame output. This mode of operation is primarily used for initial installation or power outage operation with battery backup.

REMOTE Position: Appliance will initiate commands from an optional wired wall switch and/or the wireless remote (RC300AU).

2. If using a wired wall switch with the module in REMOTE mode, the flame output can be adjusted with the HI/LO selector switch on the module. See Figure 3.6. Note that the flame HI/LO selector switch will become inactive once an remote control (RC300AU) is programmed to the control module. Note that the control module will always ignite the fireplace on HI and remain so for the initial 10 seconds of operation. If the HI/LO is switched to the LO position, the flame output will automatically drop to the lowest setting after the flame has been established for 10 seconds. After this 10 second period, the flame can be adjusted from HI to LO with the switch.

3. The control module has safety feature that automatically shuts down the fireplace after 9 hours of continuous operation without receiving a command from the

RC300AU remote.

4. If you intend to use both an optional wired wall switch and the RC300AU remote control to operate your fireplace, the wall switch will override any commands given by the remote.

5. The module has the capability to recognize potential malfunctions. If these occur, it will fail to ignite and/ or respond to a command to ignite via the wall switch and/or remote. In this case, the module may have gone into LOCK-OUT mode. In this state, it will emit a LED error code. To reset the error code, switch the selector to OFF, and then back to REMOTE or ON. If the ignition command again fails, the module will emit an LED error code, prior to going back into LOCK-OUT mode. Contact your dealer for service if this occurs.

Note: If the module is in LOCK-OUT mode, resetting the circuit breaker to the appliance will also reset the module.

Note: For units installed in Australia, the residence’s 220/240 wall outlet to which this appliance’s power cord is connected, must be wired to an in-line on/off switch. This is required for servicing and/or resetting the control module in the event of a control module LOCK-OUT.

MODULE

SELECTOR

SWITCH

HI/LOW SELECTOR SWITCH

WIRE LEAD FROM

REGULATOR CONNECTS HERE

LP/NG GAS-TYPE

SELECTOR SWITCH

Figure 3.6 Control Module

6.

Module Reset

This module may lock-out under certain conditions. When this occurs, the appliance will not ignite or respond to commands. The module will go into lock-out mode by emitting three audible beeps, then continuously displaying a RED/GREEN error code at its status indicator LED.

• Check battery tray. Remove batteries if installed. Batteries should only be installed for use during power outages. See

Section H.

• Locate the module selector switch. (See Figure 3.6).

• Set the module selector switch to the OFF position.

• Wait five (5) minutes to allow possible accumulated gas to clear.

• Set the module selector switch to ON or REMOTE position.

• Start the appliance.

WARNING! Risk of Explosion! DO NOT press the module reset switch more than one time within a five minute time period. Gas could accumulate in firebox. Call a qualified service technician.

Nine Hour Safety Shutdown Feature

The appliance has a safety feature that automatically shuts down the fireplace after nine hours of continuous operation without receiving a command from the wall switch or optional remote.

Appliance ON/OFF

Use the IntelliFire™ Plus Remote Control to control the ON/

OFF function of the appliance. Follow instructions included with the installed control. If desired, a wall switch may be installed to control the ON/OFF function of the appliance.

LED Lighting

The ON/OFF function for the LED lighting option is controlled by the IntelliFire™ Plus remote control. Follow instructions included with the installed control.


15

REM300-HNG-AU

Fireplace Specific Information

Standard fireplace features vary. Consult the installation manual for available options.

The included AUX300CE receiver provides additional features: Fan control and two Aux functions.

The REM300-HNG-AU remote control system functions include: On/Off, Thermostat Mode, Timer Countdown, and Flame Adjustment (for fireplaces with variable flame).

Kit Contents

• REM300-HNG-AU Transmitter

• AAA Batteries (3)

• Wall Holder

• Drywall Anchor (2)

• Screws (2)

Introduction

The RC300AU multifunctional remote control is designed to control pilot light, flame height, blower speed, and up to two 220/240VAC auxiliary functions on your gas fireplace. The RC300AU is equipped with thermostat functions which can automatically control the temperature in the room in which it is installed. The control is only for use with the Hearth & Home Technologies

IntelliFire Plus™ system (IPI). The AUX300CE module is rated for 220/240VAC, 50-60 Hz, and is required for operation of this remote control device.

Installation Precautions

The installation of this remote control must be performed by a qualified service technician. This remote control is tested and safe when installed in accordance with this installation manual. Do not install any components that may be damaged.

Do not modify, disassemble, or substitute any of the components included with this kit. Installation of this unit must be done by a qualified service technician.

Placement of this remote control may affect performance.

An assessment of the space should be done prior to installation for optimum performance.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and EN298 for multi-functional control. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Contact the dealer or an experienced radio TV technician for help.

Changing Temperature Scale

To change the temperature display between Celsius and

Fahrenheit, remove the battery cover from the back of the remote control and slide the switch to your desired temperature scale. See Figure 3.7. The screen will automatically change the indicators on the room temperature and set temperature portion.

Determine Location

Determine the location for the remote control. The selected location should be in the same space as the gas fireplace.

Never place this unit in a separate room. The remote control must be placed within 30 ft. (9.14 m) of the fireplace but should not be exposed to extreme heat.

The RC300AU is approved for interior installation and should not be used in exterior applications.

• Keep remote control out of reach of children.

FCC Requirements

WARNING! Risk of Fire! Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

16

Figure 3.7 Temperature Scale

Installation of Remote Control Housing

CAUTION! Risk of Fire! DO NOT install damaged or modified components

.

Warranty will be voided if damaged or modified components are installed.

1. Remove remote control components from packaging.

2. Remove battery cover from the back of the remote by sliding it down and install 3 AAA batteries.

To prevent unintended operation when not using your fireplace for an extended period of time (summer months,


vacation, trips, etc):

• Remove batteries from remote control.

• Unplug switching adapter and remove back-up batteries.

3. Secure the remote control housing on a flat wall surface using the two screws and wall anchors provided.

See Figure 3.8.

AUX300CE Module Installation

• Insert the 4 hole harness from the AUX300CE module into the 4 pin plug on the control module. See Figure 3.11.

CONTROL MODULE

AUX 300CE

CABLE

Figure 3.11 AUX 300 Module Installation

Figure 3.8 Mounting Remote Control Housing

4. Place remote control inside housing. See Figure 3.9.

Figure 3.9 Remote in Housing

5. Close the housing door. See Figure 3.10.

Figure 3.10 Mounting Remote Control Housing

Programming the RC300AU to the Control Module

CAUTION! Risk of burns! DO NOT program the remote control to the control module when fireplace is hot.

• Verify the ON/OFF/REMOTE switch is in the REMOTE position. Green LED light will blink three times and the control module will beep once 5 seconds later when ready. See Figure 3.6.

• Using a small item (such as a paper clip) press and release the LEARN button located near the ON/OFF/

REMOTE switch. See Figure 3.12.

• Control module will beep once and LED will blink green for 10 seconds.

• While the LED is blinking, press the POWER button on the remote control. A double beep will come out of the control module to indicate that it has been programmed successfully.

NOTICE: Up to three remote controls can be programmed into the control module. Simply press a button on the other remote controls during the 10 second programming process to add another remote into the system. It is recommended to program only one RC300AU remote control.

To clear memory in the control module, use a small item

(such as a paper clip) to press and release the LEARN button. Control module will beep once and LED will blink green for 10 seconds DO NOT press any buttons on the remote during the ten seconds that the green LED blinks.

The memory will be cleared. Note that the RC300AU will not be programmed if it’s in STANDBY mode. Press the

ON/OFF button twice to switch to IDLE mode.


17

REMOTE POSITION

Idle When Remote is in ON Mode

The remote control will go into an idle mode if no buttons are pressed within 5 seconds. Press any button to resume full functionality. In idle mode only active functions will show on the screen.

LEARN BUTTON

Figure 3.12 Programming RC300AU

Display Screen

FIREPLACE STATUS

THERMOSTAT DESIRED

TEMP SETTING

THERMOSTAT

FLAME HEIGHT

FAN SPEED

ADJUSTABLE

AUXILIARY

ADJUSTABLE

OUTPUT (ON/OFF)

CHILD LOCK

INDICATOR

TRANSMISSION

INDICATOR

LOW BATTERY

INDICATOR

FUNCTION LEVEL

INDICATOR

ROOM TEMP

DISPLAY

TIMER DISPLAY/FUNCTION

Figure 3.13 RC300AU Display Screen

Function Buttons

Select

Select

Menu

Use POWER button to turn the unit on and off.

V

V

V

V

Only functions that can be activated will be displayed. For example: Flame Height will not

be displayed when the remote status is OFF.

Select

V

V

Use the UP and DOWN arrows to toggle through the menu functions and value selections in the submenus.

Standby mode

The remote control will go into a standby mode if no buttons are pressed within 5 minutes. Press the POWER button to reactivate the remote control to ON mode. Active functions will be displayed


About ON Mode

• All functions can be accessed when the remote control is in the ON mode.

• Only active functions will be displayed when the remote control is in the ON mode. For example: if the fan is the only function that’s active, the fan icon and flame will be the only icon shown in the display.

About OFF Mode

Only the following functions can be accessed in the OFF mode:

• AUX1

• AUX2

Only active functions will be displayed when the remote control is in the OFF mode.

Turning ON the Fireplace

• Press the POWER button to turn the fireplace ON. The fireplace will first ignite the pilot. Once the pilot flame is estabilshed the main burner will be lit.

NOTICE: Whenever the fireplace is cycled from OFF to

ON, the main burner will light on high for 10 seconds before returning to the previous user setting.

Adjusting Flame Height

• Press the MENU button to activate the menu.

• Using the UP and DOWN arrows highlight the FLAME icon and press SELECT.

• Use the

UP and DOWN arrows to adjust the FLAME

HEIGHT, then press SELECT. The FLAME HEIGHT can be adjusted to 5 different settings.

NOTICE: FLAME HEIGHT will not be adjustable for first ten seconds when fireplace is turned on.

NOTICE: The system will remember the previous FLAME

HEIGHT setting and will automatically adjust after 10 seconds.

AUX1 Function (Unit dependent Function)


• Using the UP and DOWN arrows highlight the AUX1 icon and press SELECT.

• Use the UP and DOWN arrows to adjust the AUX1 output, then press SELECT. The AUX1 function can be adjusted to 4 different settings: HI, MED, LOW and OFF.

AUX2 Function (Unit dependent Function)

• Press the

MENU button to activate the menu.

• Using the UP and DOWN arrows highlight the AUX2 icon and press SELECT.

• Use the UP and DOWN arrows to turn the AUX2 ON or

OFF, then press SELECT. The AUX2 function can be either be turned ON or OFF.

NOTICE: When the fireplace is turned OFF both AUX1 and

AUX2 will be turned off. The AUX1 and AUX2 functions can be activated from the remote’s OFF mode, when the flame is off. When the fireplace is turned back ON, the AUX1 and AUX2 settings will be restored to the previous setting.

Adjusting Thermostat


• Using the UP and DOWN arrows highlight the THERMO icon and press SELECT.

• Use the

UP and DOWN arrows to turn the THERMO ON or

OFF, then press SELECT (the SET TEMP will start blinking). Using the

UP and DOWN arrows select the desired temperature and press

SELECT.

NOTICE: If the THERMO function is on, the SET TEMP can be adjusted at any time by pressing the UP and DOWN arrows.

NOTICE: As the ROOM TEMP (RT) approaches SET

TEMP (ST), the remote system will automatically adjust the flame height. If the RT rises above ST, the fireplace will shut down the main burner. After this, the fireplace will turn back on after the RT drops below the ST.

NOTICE: The system will remember the previous TEM-

PERATURE setting when THERMOSTAT mode is cycled

ON or OFF.

NOTICE: If your installation includes an optional wired ON/

OFF wall switch, it should be in the OFF position when using the RC300AU in thermostat mode.

Adjusting Timer


• Using the UP and DOWN arrows highlight the TIMER icon and press SELECT.

• Use the UP and DOWN arrows to turn the TIMER ON or OFF, then press SELECT. Using the UP and DOWN arrows select the desired set time and press SELECT.

Timer operates in increments of 15, 30, 45, 60, 90, 120 and 180 minutes.

Setting the Child Lock

• Press and hold the MENU and UP arrow buttons simultaneously for 4 seconds to enable or disable the child lock feature.

NOTICE: No functions will be usable until child lock feature is disabled.


19

Power Outage

• If fireplace battery backup system IS installed at time of power outage, fireplace operation will not be interrupted.

• If fireplace battery backup system IS NOT installed at time of power outage, fireplace will shut off. To resume fireplace operation, install battery backup.

NOTICE: Battery polarity must be correct or module damage will occur.

Manual Fireplace Shutoff

In the unlikely event that the remote wall switch malfunctions and will not turn off the fireplace, call your dealer for service assistance. In the meantime, you may choose one of the following actions to turn off the fireplace:

CAUTION! Risk of burns! Fireplace surfaces are hot when operating and during cool down. Use care and wear gloves when opening the front and accessing components inside the fireplace.

Check remote screen for battery level indicator, replace the batteries if low battery is indicated (See Figure 12.23).

Turn off the control module:

• Open or remove the decorative front to access the control module.

• Move switch to OFF (See Figure 12.16).

Disconnect power to the control module:

• Open or remove the decorative front to access power cord and/or back-up batteries.

• Unplug the control module and/or remove back-up batteries.

Shut off gas to the appliance:

• Open or remove the decorative front and locate the gas shut-off valve to the left of the gas control.

• Rotate the shut off valve 90 degrees to turn off gas supply.

Turn off power to the fireplace (if back-up batteries are not installed):

• Locate house circuit breaker for fireplace.

• Turn off the circuit breaker.

Frequently Asked Questions/Troubleshooting

Symptom

Remote control will not transmit

Control module will not take commands from remote control

Possible Cause

Batteries

Remote control is in Child

Lock mode

Buttons not being pressed firmly

Control module is not in

“REMOTE” mode

Control module and remote control are not programmed to each other

Control module is unplugged. In case of power outage, backup batteries are depleted or missing

Fireplace shuts down after extended periods

Fireplace is on but will not shut off with the remote control

Built-in timer

External wired wall switch

Remote control or control module failure

Corrective Action

Verify batteries are functional and installed correctly.

Disengage Child Lock mode.

Press button firmly for one to two seconds to ensure transmission to module.

Ensure module switch is set to REMOTE.

The control module will beep when it successfully receives a command. If it does not beep, clear module memory and reprogram the remote control.

If the transmission indicator comes on when power button is pressed, verify that the control module is plugged in the fireplace junction cord located in the controls area. Also verify that the batteries are installed in the battery pack.

The fireplace will automatically shut down after nine hours of continuous operation if it does not receive a command from the remote.

The fireplace cannot be turned off by remote if an external wired switch is installed and in the ON position. Turn external wall switch to OFF.

At control module, turn off fireplace by sliding the ON/OFF/

REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is hot. Use caution when accessing module.


4

Maintenance and Service

Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.

When properly maintained, your fireplace will give you many years of trouble-free service.

Contact your dealer

to answer questions regarding proper operation, troubleshooting and service for your appliance. Visit www.

heatnglo.com to locate a dealer. We recommend annual service by a qualified service technician.

A. Maintenance: Frequency and Tasks

The matrix below is an overview of maintenance tasks to be performed on the appliance. Sections B and C give details and instructions needed to assist the appropriate person in performing the tasks.

Task

Glass Cleaning

Doors/Fronts/

Surrounds

Remote Control

Venting

Gasket Seal and Glass

Inspection

Log Inspection

Firebox

Inspection

Control

Compartment &

Firebox Top

Burner Ignition

& Operation

Frequency

Seasonally

Annually

Seasonally

Seasonally

Annually

Annually

Annually

Annually

Annually

To be completed by

Homeowner

Qualified Service

Technician

B. Maintenance Tasks: Homeowner

Installation and repair should be done by a qualified service technician only. The fireplace should be inspected before use and at least annually by a professional service person.

The following tasks may be performed annually by the homeowner. If you are uncomfortable performing any of the listed tasks, please call your dealer for a service appointment.

More frequent cleaning may be required due to lint from carpeting or other factors. Control compartment, burner and circulating air passageway of the fireplace must be kept clean.

CAUTION! Risk of Burns! The fireplace should be turned off and cooled before servicing.

Glass Cleaning

Frequency: Seasonally

By: Homeowner

Tools Needed: Protective gloves, glass cleaner, drop cloth and a stable work surface.

WARNING! Handle fixed glass assembly with care.

Glass is breakable. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips or scratches.

• Avoid striking, scratching or slamming glass

• Avoid abrasive cleaners

•

DO NOT clean glass while it is hot

• Replace as a complete assembly.

• Prepare a work area large enough to accommodate fixed glass assembly and door frame by placing a drop cloth on a flat, stable surface.

Note: Fixed glass assembly and gasketing may have residue that can stain carpeting or floor surfaces.

Removing Fixed Glass Assembly

1. Remove the decorative front from fireplace and set aside on work surface.

2. Locate the glass spring latches that are on the upper edge of the glass frame of the appliance. See Figure

4.1.

3. Use both index fingers to release spring latches. See

Figure 4.1.

4. Allow glass to tilt forward. Grasp glass on the upper return lip of glass frame and lift up and out. The glass should lift easily out of the bottom retaining lip.

Cleaning Fixed Glass Assembly

• Clean glass with a non-abrasive commercially available cleaner.

- Light deposits: Use a soft cloth with soap and water

- Heavy deposits: Use commercial fireplace glass cleaner (consult with your dealer)

• Carefully set fixed glass assembly in place on fireplace.

Hold glass in place with one hand and secure glass latches with the other hand.

• Reinstall door or decorative front.

Replacing Fixed Glass Assembly

1. Locate retaining lip on lower front face of firebox.

2. Place glass assembly into retaining lip end. Tilt top of glass assembly toward fireplace.

3. Assure proper left and right placement of glass and engage all four spring latches.


21

GLASS CLIPS

MEZZO-1000-AU = 2 CLIPS



GLASS ASSEMBLY RAIL

Figure 4.1 Fixed Glass Assembly

Doors, Surrounds, Fronts

Frequency: Annually

By: Homeowner

Tools needed: Protective gloves, stable work surface

• Assess condition of screen and replace as necessary.

• Inspect for scratches, dents or other damage and repair as necessary.

•

Check that louvers are not blocked.

• Vacuum and dust surfaces.

Remote Control


By: Homeowner

Tools needed: Replacement batteries and remote

control instructions.

• Locate remote control transmitter and receiver.

• Verify operation of remote. Refer to remote control operation instructions for proper calibration and setup procedure.

• Place batteries as needed in remote transmitters and battery-powered receivers.

• Place remote control out of reach of children.

If not using your fireplace for an extended period of time

(summer months, vacations/trips, etc), to prevent unintended operation:

• Remove batteries from remote controls.

• Unplug 6 volt adapter plug on IPI models.

Venting


By: Homeowner

Tools needed: Protective gloves and safety glasses.

• Inspect venting and termination cap for blockage or obstruction such plants, bird nests, leaves, snow, debris, etc.

• Verify termination cap clearance to subsequent construction (building additions, decks, fences, or sheds).

• Inspect for corrosion or separation.

• Verify weather stripping, sealing and flashing remains intact.

• Inspect draft shield to verify it is not damaged or missing.


C. Maintenance Tasks: Qualified Service

Technician

The following tasks must be performed by a qualified service technician.

Gasket Seal and Glass Assembly Inspection


By: Qualified Service Technician

Tools needed: Protective gloves, drop cloth and a stable work surface.

• Inspect gasket seal and its condition.

• Inspect fixed glass assembly for scratches and nicks that can lead to breakage when exposed to heat.

• Confirm there is no damage to glass or glass frame.

Replace as necessary.

• Verify that fixed glass assembly is properly retained and attachment components are intact and not damaged.

Replace as necessary.

Firebox



Tools needed: Protective gloves, sandpaper, steel wool, cloths, mineral spirits, primer and touch-up paint.

• Inspect for paint condition, warped surfaces, corrosion or perforation. Sand and repaint as necessary.

• Replace fireplace if firebox has been perforated.

Control Compartment and Firebox Top



Tools needed: Protective gloves, vacuum cleaner, dust cloths

• Vacuum and wipe out dust, cobwebs, debris or pet hair.

Use caution when cleaning these areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided.

• Remove all foreign objects.

• Verify unobstructed air circulation.

Burner Ignition and Operation



Tools needed: Protective gloves, vacuum cleaner, whisk broom, flashlight, voltmeter, indexed drill bit set, and a manometer.

NOTICE: Refer to the appliance installation manual for removal and replacement instructions for pilot, burner and ignition system components.

• Verify burner is properly secured and aligned with pilot or igniter.

• Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if necessary.

• Inspect for lifting or other flame problems.

• Verify air shutter setting is correct. See Installation

Manual for required air shutter setting. Verify air shutter is clear of dust and debris.

• Inspect orifice for soot, dirt and corrosion. Verify orifice size is correct. See Service Parts List for proper orifice sizing.

• Verify manifold and inlet pressures. Adjust regulator as required.

• Inspect pilot flame pattern and strength. See Figure 4.2 for proper pilot flame pattern. Clean or replace orifice spud as necessary.

• Inspect IPI flame sensing rod for soot, corrosion and deterioration. Polish with fine steel wool or replace as required.

• Verify IPI millivolt output. Replace as necessary.

• Verify that there is not a short in flame sense circuit by checking continuity between pilot hood and flame sensing rod. Replace pilot as necessary.

• Appliance may exhibit slight carbon deposits.

Figure 4.2 IPI Pilot Flame Patterns


23

5

Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions

ISSUE

Condensation on the glass

Blue flames

Odor from fireplace

Film on the glass

Metallic noise

Rock noise

Rocks falling through basepan

SOLUTIONS

This is a result of gas combustion and temperature variations. As the fireplace warms, this condensation will disappear.

This is a result of normal operation and the flames will begin to yellow as the fireplace is allowed to burn for 20 to 40 minutes.

When first operated, this fireplace may release an odor for the first several hours. This is caused by the curing of materials from manufacturing. Odor may also be released from finishing materials and adhesives used near the fireplace. These circumstances may require additional curing related to the installation environment.

This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to 4 hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be necessary. See your dealer.

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by a furnace or heating duct. This noise does not affect the operation or longevity of the fireplace.

There may be some “cracking” noise coming from the fireplace during the first few heating and cooling cycles. This noise is associated with settling rock and some minor cracking of larger pieces of rock. This will lessen over time as the glass rock is conditioned to the heating and cooling temperature changes.

It is expected that a few small pieces of rock may fall through the basepan and come to rest on the fireplace bottom. This has no affect on fireplace performance.

Wall above appliance feels hot to

the touch.

No action necessary. This appliance ships with a non-combustible material attached. Specifications of the attached non-combustible material are listed in the appliance installation manual.

Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to locate a dealer.


B. Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

IntelliFire™ Plus Ignition System

Symptom

1. Pilot won’t light.

The ignitor/module makes noise, but no spark.

A. Incorrect wiring.

B. Loose connections or electrical shorts in the wiring.

2. Pilot won’t light, there is no noise or spark.

A. No power, transformer installed incorrectly, or depleted batteries.

3. Pilot sparks, but

Pilot will not light.

Possible Cause

C. Ignitor gap is too large.

B. A shorted or loose connection in wiring configuration or wiring harness.

C. Improper wall switch wiring.

D. Module not grounded.

A. Gas supply.

B. Ignitor gap is too large.

C. Module is not grounded.

D. Pilot valve solenoid.


Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are connected to correct terminals on module and pilot assembly.

Verify no loose connections or electrical shorts in wiring from module to pilot assembly. Verify connections underneath pilot assembly are tight; also verify igniter and flame sense wires are not grounding out to metal chassis, pilot burner, pilot enclosure, mesh screen if present, or any other metal object.

Verify gap of igniter to right side of pilot hood. The gap should be approximately .17 in. or 1/8 in. (3 mm).

Verify that transformer is installed and plugged into module. Check voltage of transformer at connection to module. Acceptable readings of a good transformer are between 6.4 and 6.6 volts DC. Battery power supply voltage must be at least 4 volts. If less than 4 volts, replace batteries.

Remove and reinstall the wiring harness that plugs into module.

Verify there is a tight fit. Verify pilot assembly wiring to module. Remove and verify continuity of each wire in wiring harness. Replace any damaged components.

Verify that 220/240 VAC service power is “ON” to appliance.

Verify black ground wire from module wire harness is grounded to metal chassis of appliance.

Verify that incoming gas line ball valve is “open”. Verify that inlet pressure reading is within acceptable limits.

Verify gap of igniter to right side of pilot hood. The gap should be approximately .17 in. or 1/8 in. (3 mm).

Verify module is securely grounded to metal chassis of appliance.

Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

If below 1.5 volts, replace module. If 1.5 volts or greater, replace valve.


25

Intellifire™ Plus Ignition System - (continued)

Symptom

4. Pilot lights but continues to spark, and main burner will not ignite.

(If the pilot continues to spark after the pilot flame has been lit, flame rectification has not occurred.)

5. Appliance lights and runs for a few minutes and then shuts down and/or appliance cycles on and off.

6. Carbon Deposition

Possible Cause

A. A shorted or loose connection in flame sensing rod.


Verify all connections to wiring diagram in manual. Verify connections underneath pilot assembly are tight. Verify flame sense or igniter wires are not grounding out to metal chassis, pilot burner, pilot enclosure or screen if present, or any other metal object.

B. Poor flame rectification or contaminated flame sensing rod.

With fixed glass assembly in place, verify that flame is engulfing flame sensing rod on left side of pilot hood. Flame sensing rod should glow shortly after ignition. With a multimeter, verify that current in series between module and sense lead is at least 0.14 microamps. Verify correct pilot orifice is installed and gas inlet is set to pressure specifications. Polish flame sensing rod with fine steel wool to remove any contaminants that may have accumulated on flame sensing rod.

C. Module is not grounded.

D. Damaged pilot assembly or contaminated flame sensing rod.

Verify module is securely grounded to metal chassis of appliance. Verify that wire harness is firmly connected to the module.

Verify that ceramic insulator around the flame sensing rod is not cracked, damaged, or loose. Verify connection from flame sensing rod to white sensor wire. Polish flame sensing rod with fine steel wool to remove any contaminants that may have accumulated on flame sensing rod. Verify continuity with a multi-meter with ohms set at lowest range.

Replace pilot if any damage is detected.

A. A shorted or loose connection in flame sensing rod.

B. Poor flame rectification or contaminated flame sensing rod.

With fixed glass assembly in place, verify that flame is engulfing flame sensing rod on left side of pilot hood. Flame sensing rod should glow shortly after ignition. With a multimeter, verify that current in series between module and sense lead is at least 0.14 microamps. Verify correct pilot orifice is installed and gas inlet is set to pressure specifications. Polish flame sensing rod with fine steel wool to remove any contaminants that may have accumulated on flame sensing rod.

C. Logs are set up incorrectly.

Verify all connections to wiring diagram in manual. Verify connections underneath pilot assembly are tight. Verify flame sense or igniter wires are not grounding out to metal chassis, pilot burner, pilot enclosure or screen if present, or any other metal object.

D. Damaged pilot assembly or contaminated flame sensing rod.

A. Log Placement

B. Shutter Setting

C. Gas Type

Remove and reinstall logs per the log placement instructions.

Verify that ceramic insulator around the flame sensing rod is not cracked, damaged, or loose. Verify connection from flame sensing rod to white sensor wire. Polish flame sensing rod with fine steel wool to remove any contaminants that may have accumulated on flame sensing rod. Verify continuity with a multi-meter with ohms set at lowest range.

Replace pilot if any damage is detected.

Verify placement and assure flame is not excessively impinging on log.

Check to assure correct shutter setting for your model and gas type.

Assure correct fuel matches unit gas model and components.


6

Reference Materials

A. Accessories

Install approved accessories per instructions included with accessories. Contact your dealer for a list of approved accessories.

WARNING! Risk of Fire and Electric Shock! Use ONLY

Hearth & Home Technologies-approved optional accessories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty.

Remote Controls, Wall Controls and Wall

Switches

After a qualified service technician has installed the remote control or wall switch, follow the instructions supplied with the control installed to operate your fireplace:

For safety:

• Install a switch lock or a wall/remote control with child protection lockout feature.

• Keep remote controls out of reach of children.

See your dealer if you have questions.

Heat-Zone

®

Kit

After a qualified service technician has installed the

Heat-Zone

®

Kit, follow the instruction supplied with the kit for operation. See your dealer if you have questions.


27

7

10

8

9

1000mm Gas Fireplace - DV

1

6

5

3

4

2

11

MEZZO-1000-AU

Beginning Manufacturing Date: March 2015

Ending Manufacturing Date: Active

12

8

9

6

7

4

5

2

3

10

11

12

IMPORTANT: THIS IS DATED INFORMATION

. Parts must be ordered from a dealer or distributor.

Hearth and Home

Technologies does not sell directly to consumers

. Provide model number and serial number when requesting service parts from your dealer or distributor.

ITEM

1

Non-combustible Board, Top

Standoff, Top

Non-combustible Board, Side

Bottom glass

DESCRIPTION COMMENTS

Qty 4 req

Qty 2 req

PART NUMBER

2316-460

2300-199

Burner

Pilot Assembly

Shield, Pilot

Glass Assembly

Shield., Bottom Glass

Panel, Bottom

Rock Tray

Rail, Burner Qty 2 req

2304-461

2312-018

2312-007

See Following Page

2300-195

GLA-36-HNG

2312-179

2316-147

2312-151

2312-338

#13 LED Light Assembly

13.1

13.2

13.3

28

13

13.1

13.2

LED Light Assembly

LED 12V Power Supply

Cord Assembly

13.3

AUX300CE

Additional service part numbers on following page.

SRV2316-014

2273-308

2101-084

2166-340

8/15


7

10

8

9

Service Parts


1

6

5

3

4

2

11

MEZZO-1300-AU



12

9

10

7

8

11

12

5

6

3

4



Hearth and Home



ITEM DESCRIPTION COMMENTS PART NUMBER

1

2


Standoff, Top Qty 4 req

2304-460

2300-199

Qty 2 req Non-combustible Board, Side

Bottom glass

Burner

Pilot Assembly

Shield, Pilot

Glass Assembly


Panel, Bottom

Rock Tray


2304-461

2300-018

2300-007


2300-195

GLA-48-HNG

2300-179

2304-147

2300-151

2300-338


13.1

13.2

13.3

13

13.1

13.2

13.3

LED Light Assembly


Cord Assembly

AUX300CE


SRV2304-014

2273-308

2101-084

2166-340

8/15


29

7

6

10

9

8

Service Parts


1

2

3

5

4

11

12

MEZZO-1300ST-AU



9

10



Hearth and Home



DESCRIPTION

6

7

4

5

8

ITEM

1

2

3

9

10

11

12


Standoff, Top

Non-combustible Board, Side

Bottom glass

Burner

Pilot Assembly

Shield, Pilot

Glass Assembly

Shield., Bottom Glass w/vent


Panel, Bottom w/vent

Panel, Bottom

Rock Tray

Rail, Burner

COMMENTS

Qty 2 req

Qty 4 req

Qty 4 req

Qty 2 req

Qty 2 req

PART NUMBER

2304-460

2300-199

2304-461

2300-018

2300-007


2300-195

GLA-48-HNG

2300-179

2301-179

2304-147

2305-147

2300-151

2300-338


13.1

13.2

13.3

30

13

13.1

13.2

LED Light Assembly


Cord Assembly

13.3

AUX300CE


SRV2304-014

2273-308

2101-084

2166-340

8/15


10

9

8

7

6

Service Parts


1

2

3

4

5

11

MEZZO-1600-AU



12

2

9

10

7

8

11

12

5

6

3

4



Hearth and Home



ITEM DESCRIPTION COMMENTS PART NUMBER

1

2


Standoff, Top Qty 4 req

2323-460

2321-199

Qty 2 req Non-combustible Board, Side

Bottom glass

Burner

Pilot Assembly

Shield, Pilot

Glass Assembly


Panel, Bottom

Rock Tray


2304-461

2321-018

2321-007


2300-195

GLA-60-HNG

2321-179

2323-147

2321-151

2321-338


13.1

13.2

13.3

13

13.1

13.2

13.3

LED Light Assembly


Cord Assembly

AUX300CE


SRV2323-014

2273-308

2101-084

2166-340

8/15


31

Service Parts

MEZZO-1000 / 1300 / 1300ST / 1600-AU



#6 Pilot Assembly

6.5

6.4

#14 Valve Assembly

14.1

14.2

6.1

14.3

6.3

14.4

6.2

14.5

14.6

14.8

14.7



Hearth and Home



COMMENTS ITEM

6.1

6.2

6.3

6.4

Bulkhead W/Flex tube

Plate Flex and Pilot

3-Hole Grommet

Pilot Assembly, NG

Pilot Assembly, LP

Ori ce, NG #36C

Ori ce, LP #52C

Ori ce, NG #.124

DESCRIPTION

6.5

14.1

14.2

14.3

14.4

Ori ce, LP #49C

Ori ce, NG #28C

Ori ce, LP #48C

Valve, NG

Valve, LP

Elbow

Flex Ball Valve Assembly

Battery Pack

14.5

14.6

14.7

14.8

Module

Wire Harness

Junction Cord

DC Regulator


MEZZO-1000-AU

MEZZO-1300-AU &

MEZZO-1300ST-AU

MEZZO-1600-AU

Qty 2 req

PART NUMBER

2166-119

2300-163

2118-420

2090-012

2090-013

582-836

582-852

582-8124

582-849

582-828

582-848

2166-302

2166-303

4021-045

302-320A

4067-223

2166-306

2166-304

2294-374

2326-131


Service Parts

MEZZO-1000 / 1300 / 1300ST / 1600-AU





Hearth and Home



ITEM DESCRIPTION COMMENTS

Cable, Linear

Flue Restrictor

Fiber Glass Rope

Gasket Assembly

Contains:Vent, Burner Neck, Seal Cap, Air Passage, Drawn Air Passage, and Flex and Pilot

PART NUMBER

2300-754

385-128

060-455

2300-080

Glass Latch Assembly

Qty 2 req for MEZZO-

1000-AU, MEZZO-

1300-AU, MEZZO-

1600-AU 2146-413

Qty 4 req for MEZZO-

1300ST-AU

MEZZO-1000-AU

LOGS-36

Log Assembly (Optional)

MEZZO-1300-AU &

MEZZO-1300ST-AU

LOGS-48

Light Kit, Ambient

Refractory Assembly, Black Glass

Remote RC300AU-HNG

Touch Up Paint

Vinyl Siding Shield

MEZZO-1600-AU

LOGS-60

MEZZO-1000-AU ALK-36

MEZZO-1300-AU &

MEZZO-1300ST-AU

ALK-48

MEZZO-1600-AU ALK-60

MEZZO-1000-AU BGK-36

MEZZO-1300-AU &

MEZZO-1300ST-AU

BGK-48

MEZZO-1600-AU BGK-60

2166-333

TUP-GBK-12

TRAP-VSS


33

Service Parts

MEZZO-1000 / 1300 / 1300ST / 1600-AU





Hearth and Home



ITEM DESCRIPTION

Media Options - MEZZO-1000-AU

COMMENTS PART NUMBER

Media Kit, Red

Media Kit, Fog

Media Kit, Ebony

Media Kit, Cobalt

Media Kit, Clear

Media Kit, Amber

MEDIA-RED-36

MEDIA-FOG-36

MEDIA-EBONY-36

MEDIA-COBALT-36

MEDIA-CLEAR-36

MEDIA-AMBER-36


Media Kit, Red

Media Kit, Fog

Media Kit, Ebony

Media Kit, Cobalt

Media Kit, Clear

Media Kit, Amber

MEDIA-RED-48

MEDIA-FOG-48

MEDIA-EBONY-48

MEDIA-COBALT-48

MEDIA-CLEAR-48

MEDIA-AMBER-48


Media Kit, Red

Media Kit, Fog

Media Kit, Ebony

Media Kit, Cobalt

Media Kit, Clear

Media Kit, Amber

MEDIA-RED-60

MEDIA-FOG-60

MEDIA-EBONY-60

MEDIA-COBALT-60

MEDIA-CLEAR-60

MEDIA-AMBER-60

Conversion Kits

Conversion Kit NG

Conversion Kit LP

Pilot Ori ce, NG

Pilot Ori ce, BU

Pilot Ori ce, LP

Regulator, NG

Regulator, LP

MEZZO-1000-AU

MEZZO-1300-AU

MEZZO-1300ST-AU

MEZZO-1600-AU

N/A

ULPK-1000

ULPK-1300

ULPK-1600

593-528

593-529

593-527

NGK-DXV-50

LPK-DXV-50


C. Contact Information

Heat & Glo, a brand of Hearth & Home Technologies

7571 215 th

Street West, Lakeville, MN 55044 www.heatnglo.com

Please contact your Heat & Glo dealer with any questions or concerns.

For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com.

- NOTES -

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

• Important operating and maintenance instructions included.

NOTICE

DO NOT DISCARD THIS MANUAL

• Read, understand and follow these instructions for safe installation and operation.

• Leave this manual with party responsible for use and operation.

This product may be covered by one or more of the following patents: (United States) 5601073, 5613487, 5647340,

5890485, 5941237, 6006743, 6019099, 6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122,

7098269, 7258116, 7470729, 8147240 or other U.S. and foreign patents pending.

2000-945B

Printed in U.S.A. - Copyright 2015


35

Mezzo – Owner`s Manual

Owner’s Manual

Care and Operation

INSTALLER: Leave this manual with party responsible for use and operation.

OWNER: Retain this manual for future reference.

Contact your dealer with questions regarding installation, operation or service.

NOTICE: DO NOT discard this manual!

Models:

Ref No: GMK10222

AS4553:

WARNING:

FIRE OR EXPLOSION HAZARD

Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

•

DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

• What to do if you smell gas

DO NOT try to light any appliance.

DO NOT touch any electrical switch. DO

NOT use any phone in your building.

- Leave the building immediately.

- Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

- If you cannot reach your gas supplier, call the fire department.

• Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

DANGER

NOTE: NOT INTENDED FOR

FIREPLACE INSERT.

TO TOUCH GLASS.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals.

PLEASE NOTE

ON THE FOLLOWING MODELS:

1. FANS MUST BE RUN AT ALL TIMES!

2. RUNNING HEAT ZONE FANS IS

Welcome

Read this manual before operating this appliance.

Please retain this Owner’s Manual for future reference.

Read the Installation Manual before making any installation or finishing changes.

A. Congratulations

Listing Label Information/Location

SAMPLE

Safety Alert Key:

Table of Contents

B. Limited Lifetime Warranty

AUSTRALIAN WARRANTY INFORMATION

Warranty information in the attached manual is for international markets, not Australia. For Australian warranty information, please see below.

Melbourne

Jetmaster

444 Swan Street

Richmond 3121

(03) 9429-5573

Perth

Fireplace Corner

277 Lord Street

East Perth 6000

(08) 9228-2600

Sydney

Jetmaster

10 Martin Avenue

Arncliff 2205

(02) 9597-7222

Product Specific Information

A. Appliance Certification

B. Glass Specifications

C. High Altitude Installations

MEZZO-1000-AU

MEZZO-1300-AU,

MEZZO1300ST-AU

MEZZO-1600-AU

Important Safety and Operating Information

A. Appliance Safety

DANGER

Clear Space

Over Firing

B. General Operating Parts

C. Fuel Specifications

D. Wall Surface/TV Guidelines

TV Wall

Bracket

Good Faith Guidelines for TV Installations Above a Typical Gas Fireplace

TV

Mantel