Texecom Premier Elite, Premier 640, 412, 816, 832, 24, 48, 88, 168, Veritas security access control systems User guide

Apps for iPhone

®

& iPad

®

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Apps for Android™

Android is a trademark of Google Inc

.

iPhone ® is a trademark of Apple Inc., registered in the U.S. and other countries. iPad ® is a trademark of Apple Inc., registered in the U.S. and other countries.

The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License

Contents

Contents

Contents ............................................................................ 2

Overview ............................................................................ 3

Default Login .............................................................. 3

Features & Functions ................................................. 3

Hardware Requirements .................................................. 5

Panel Support ............................................................. 5

Communication Devices ............................................ 5

Configuration Options ...................................................... 6

Required Details ......................................................... 6

Login............................................................................ 6

Settings .............................................................................. 7

Settings ....................................................................... 7

Adding Sites .................................................................... 10

Site Details ................................................................ 10

Connecting to a Site ....................................................... 14

Site Selection ............................................................ 14

Connection Screen Options .................................... 14

Basic Arming Options .............................................. 16

Push Notifications & Alarms .......................................... 18

Additional Menu Items ................................................... 19

Texecom Apps

2 INS584-3

Texecom Apps

Overview

Texecom apps for iOS & Android devices are available in three different versions. The following guide details the features of each app; and the hardware required to make them function.



Screenshots used are for iOS devices and used for illustrative purpose only. The actual image on your screen may vary.

Editing Settings

iOS 8>

Swipe Left shows the Edit function where applicable

iOS 7<

Android

Swipe Left or Hold down shows a Dialogue Box to Edit, Cancel or Delete where appropriate

Hold down shows a Dialogue Box to Edit, Cancel or Delete where appropriate

Default Login

User Name: Master

Passcode: 123456

Features & Functions

Key Features Guide

SmartKey™

Keypad Engineer

Feature

Arm, Disarm & Reset

Virtual Keypad

Trigger Outputs

X10 Control

Support 3 Sites

Support 9 Sites

Unlimited Sites

Show 25 Log Events

Unlimited Log Events

Enable Cameras

PTZ Camera Control

Push Notifications

Email Notifications

Speech Option

Basic Arming

Zone Status

Anticode Reset

Encrypt UDL Password

In App URL access

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SmartKey™Features

• Allows you to arm, part arm, disarm and reset your alarm system

• Trigger up to 8 outputs (control panel dependent)

•

Area Selection by touching the bottom of the screen

• Basic Arming option available

• Choose Start-up Screen

• Fingerprint Login*

• X10 Output Control

• Supports up to 3 Sites

• Event Log shows last 25 Events

• View & record camera images

• Control PTZ Cameras

• Receive Push Notifications

• Receive Email notifications

• Alarm & Push Notification Speech

*iOS8 Only device with integral fingerprint reader

Texecom Apps

Keypad Additional Features

Includes all the features of the SmartKey™ app, and in addition:

• Virtual Keypad

• Connect up to 9 sites

Engineer Additional Features

Includes all the features of the SmartKey™ & Keypad app, this app must be unlocked to gain full access to all of the functions.

And in addition to the above includes:

• Send message to site keypad*

• Panel Status o View panel type, firmware version, panel voltage and current consumption (control panel dependent)

• Number of events from the Event Log can be programmed

• View Zone Status and Omit Zones

• Tools o Anti-code reset, SmartKey™ areas, Generate protected UDL passcode (required to allow an app to connect to a site where the UDL password is not to be given to the User)

• Unlimited Site connections

• URL Details o Add up to Four URL's per site that can be accessed from within the app, this could be for example a DVR on site.

• Zone Status o only shows Areas assigned to the User



Please note that this app has been designed to be used by installation engineers. Access to the Tools Menus, Engineer Login,

Hiding of passwords & SmartKey™ Area assigning are only available when the App is Unlocked. To unlock the app, go to

Settings, Help and select 'Unlock App' then follow the instructions on the screen. Unlocking of the app will only be allowed once company validation has been performed. The App will still function as an advanced user App if it is not unlocked.

*iOS Only

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Texecom Apps

Hardware Requirements

Panel Support

Texecom apps will work with Premier or

Premier Elite™ as detailed in the table below. To view your panel type and firmware version press

 

on the keypad.

Panel Firmware Version

SmartKey™ App

Keypad App Engineers App

Premier Elite™ all models

(640 is limited to the first 16 Areas)

V1.00>

 

Premier 24*

Premier 48/88/168

Premier 48/88/168

Premier 640

Premier 412/816

Premier 832

Veritas all models

N/A

V8.14>

V8.13<

TBC

N/A

N/A

N/A

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



**

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



**

**

N/A













N/A

*Premier 24 can be used in Serial Mode, however notifications are not available when operating in this mode.









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



N/A

**The panel firmware version will determine the operation of the SmartKey™, this will require the installation engineer to assign

SmartKey™ areas manually. This function is only available to Engineers who have Unlocked the App.

Communication Devices

To use the apps the panel must be enabled for IP communications. The app will work with the following communications devices:-

• Texecom Premier Elite™ ComIP Module

• Texecom Premier Elite™ ComGSM running in GPRS mode with a fixed IP address SIM card

• Chiron Iris communications module



The apps ARE NOT compatible with Emizon, Dualcom, WebWayOne development discussions are ongoing

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Texecom Apps

Configuration Options

The Screenshots used in this manual may show options which are not available in your version of the App. Screenshots used are for an iOS device, there may be slight variations when using an Android device.



Details for panel programming and router settings can be found in the latest installation manual for the ComIP, INS273-5 or later.

Required Details

To access the control panel, you will need some basic details to allow connection, these should be obtained from your installer.

• IP Address

• Port Number

• UDL or Protected UDL

• User Code

• User ID

• Port Forwarding on your router MUST be enabled for remote connections and Push/Email Notifications

• The panel MUST be configured to communicate with the Texecom Server

Once you have all of the required information proceed as follows:

To start the app press the Icon

Login

Default User Name = Master

Default Password = 123456

The following screen will appear, enter the default User Name and Password, press the button.

At this point it is critical that you are connected to the Internet. Logging in will connect the app to our server and download the disclaimer which MUST be accepted before you can proceed.

Login Screen Disclaimer New Layout Option

• The disclaimer must be accepted to continue

• The New Layout screen will appear; If you want to receive

Push Notifications from your alarm system, you must choose the New Layout

Touch

Here



Old accounts may be re-converted if they fail when updating the App. To do this Touch and hold the screen for 5 secs below the Login button. The User Name and Password MUST be in the boxes and must be correct for this function to work.

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Texecom Apps

Settings

The settings menu can be accessed from the

Global and not Site specific.

Main Home Screen

in the top left corner of the screen once you are logged in. All settings here are

General Settings Screen

Settings

Login

Login options can be changed here.

• Change User Name

• Change Password

• Enable or Disable Remember Me

• Hiding of passwords is only available to

Engineers who have Unlocked the App

Layout

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• Startup Screen o Choose which screen is shown after you have logged in

• New Layout o Choose to use the New or Old Layout. The New Layout must be chosen when using Push Notifications

• Basic Arming o Turning ON changes the behaviour of the SmartKey™ screen & Outputs

screens. See Basic Arming on page 16 for details

• Basic Keypad o Enables a basic graphical keypad (not available on iPad)

• Number of Log Events o Only applicable to the Engineer App, the value can be altered here

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Feedback

Security

Warnings

Texecom Apps

Toggle these options on or off

• Keypress Sound

• Keypress Vibrate

• Keypress Touch

• Entryt. Exit & Alarm o When ON these activations will cause feedback on the device

• Read Alarms o Alarms will be read to you

• Read Notifications o Notifications will be read to you

• Female Voice (iOS & UK Only) o The read alarms and read notifications is changed to a Female Voice

• Auto Login o When enabled your login details are filled out for you

• Login on Resume (iOS Only) o When enabled if the App goes to the background, you will be required to enter your User Name & Password when resuming

• Fingerprint Login o Can only be used on iOS 8 devices which incorporate a fingerprint reader

• Hide User Code o Hides the User Code in Site Settings. Only available to Engineers who have unlocked the App

• Hide UDL Details o Hides the UDL Details in Site Settings. Only available to Engineers who have unlocked the App

• Active Zones o When enabled a warning dialogue will be displayed if a zone is Active when trying to arm o When disabled no warning dialogue will be displayed if a zone is Active when trying to arm o If the panel is configured to Omit active zones when arming, the system will

Arm and Omit the Active Zone. (Not recommended when arming from a remote location)

• Disconnecting o When enabled a small dialogue box will appear sating the App is

Disconnecting

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Texecom Apps

Help

About

• About o Shows which App you have and the version number

• Instructions o Opens the App Guide

• Notification Setup o Provides detail extracted from the App guide regarding Push Notifications

• Disclaimer o Opens the App Disclaimer for review

• Texecom Website o Connects you to the Home Page of our website

• Unlock App o Allows Engineers to Unlock advanced features following approval. These include:



Tools Menu



Engineer Login



Hide UDL Password



Hide User Password



Assign Smartkey™ Areas manually o

Instructions Notification Setup

Disclaimer Texecom Website Unlock App

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Adding Sites

Texecom Apps

Editing Settings

iOS 8> iOS 7<

Android

Swipe Left shows the Edit function where applicable

Swipe Left or Hold down shows a Dialogue Box to Edit, Cancel or Delete where appropriate

Hold down shows a Dialogue Box to Edit, Cancel or Delete where appropriate

Once you are logged in do the following.

Login Screen Click My Sites New Site Details

A warning box will appear prompting you to Add a site.

Click OK, and then swipe left or hold to edit the site

Staying connected between screens will be enabled.

Returning to the main menu will disconnect you from the panel.

Site Details

Site Name

• Enter a Site Name & Site Summary. o For example House Alarm, Premier Elite 12

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Texecom Apps

IP Details

• Enter the IP Address & Port Number for the panel you want to connect too. o For example 192.168.0.100 & 10001

• Enable Stay Connected to stop the App disconnecting from a site when switching screens

• Enable Update IP to ensure the Texecom Server tracks your IP address and allows connections remotely



Port forwarding must be setup on the router for this to work.

Security Details User Areas

• Enter the UDL Password

OR Protected UDL

Password (see page 19 for

Protected UDL)

• For example 1234

• Enter the User Code &

User Number

• For example 5678 & 1

Setting up Notifications

To setup Push Notifications Port Forwarding must be enabled on the router, and the panel must be configured to communicate with the Texecom Server please proceed as follows:

• Choose & enter a User Name

• Choose & enter a Password

• Enter a valid Email Address (Notifications will not be setup without a valid address)

• Leave the Account Number field blank

• Click Register Account

You will receive an email with a Verification Code; follow the instructions in the email. Enter the Verification Code you are given into the Account Number box and press Register. Once you have completed this step the

Account Number will be automatically populated with an

Account Number allocated by the Server. Record all of the details here for future use, and if you choose to add an additional device to receive notifications from the same site.

• Additional Devices

Setting up additional devices to receive notifications from the same site requires that ALL details are Identical in all devices. This includes the Site Name & Site Summary. To register an additional device complete all details for the Site. On the Registration page complete all details including the Account Number you now have and press Register.

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The control panel must be programmed correctly to communicate with the server.

Please refer to the installation latest instructions for the ComIP INS273-5 or later.

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Notifications Setup Dialogue

Email Alert Email Sent

Texecom Apps

Example Email

Email Notifications

• Press the to add email addresses for alerts and notifications

• Add up to 4 email addresses

• When the email addresses have been added, press Register

Account to update the details. This should be done once you have an

Account Number

URL Details

This page allows you to enter URL details related to the site.

• For example this could be a company website, or a DVR or IP camera located on the site

• Any URL's entered here will open within the App rather than a separate browser

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Texecom Apps

Enable Cameras

• For each site setup on the App, it is possible to view and record images from cameras on site, and where applicable control PTZ Cameras. The control strings for your cameras should be obtained from you camera manufacturer

• Camera Details can only be edited if they are Enabled

• Recorded images are snapshot still images and will be stored in folders in your Photos album on your device



Cameras on site are not associated with activations of the alarm system. The facility to view cameras is provided as an additional tool.

Camera Details

Cameras

Example Image Screens

Quad View

• For each of the available four cameras per site, complete the required details

Single Image

Camera Detail

• Camera Name

• IP Address

• Port

• User Name

• Password

• Image Command

• PTZ Commands (Where applicable)

• Update IP should be turned on to allow

Texecom servers to track and update your IP

Address

Recording Initiated

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Texecom Apps

Connecting to a Site

Once the App has been configured you can connect to a site.

Site Selection

• Login to the App

• Ensure the Site you want to connect to is selected in My Sites, the site Name will be shown at the top of the screen

Connection Screen Sites Screen Icons

•

•

Site Selected

Site/s not Selected

Connection Screen Options

On the Connection screen you will have the following options depending on the App that you have installed.

The LED in the top right hand corner of the screen shows the connection status.

= Connected

= Connecting

= Not Connected

= Disconnected or error in connecting

Keypad

The Keypad can be used exactly the same way as a system keypad. The following options are available depending on your device.

Keypad Portrait Keypad Landscape Basic Keypad

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Texecom Apps

SmarKey™

The SmartKey™ can be used to Arm, Disarm, Part Arm & Reset your system. If enabled it can also control outputs on the panel.

Buttons

Symbol Function

Normal Mode Aux Mode

LED

Full Arm

Activates PC

Control 1

*

No

1

Colour Status

Pink = Connected

Blue = Successful Login

Turquoise = Aux Mode

Part Arm

Activates PC

Control 2

*

2

*

Red = System Armed

Flashing Red = System in Exit

Disarm

Activates PC

Control 3

*

3

*

Orange = System Part Armed

Orange Flashing = System Part

Arming

For resetting &

Selecting Aux

Mode

Selects Normal

Mode

4

*

Green = System Disarmed

Touch

Here

*

only works if programmed by the installer and the panel is capable of operation.

*

in Aux mode these LED's will be on or off, depending on the status of the output. Pressing the corresponding key will either switch the output on or off. The LED will follow the output state.

Touching the screen anywhere in the area highlighted allows the user to select which Area to control. The Areas they can use will be the same as those they are authorised for in the Control Panel. Touching under the button goes to the previous Area

Touching under the button goes to the next Area.

X10 Outputs

If available X10 Outputs may be controlled. each Outputs Text may be edited.

= Active

= Inactive

= Output Icon pressed

Output Screen Swipe Left or Hold to Edit Enter Text as required

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Event Log

• The last events can be seen from the Event Log

• Tapping the screen aborts the receive

• Double tapping starts the receive again if aborted

Zone Status

Texecom Apps

• Shows the current status of the Zones

Panel Status

• Panel Status details are as shown

Send Message

• iOS only

• Allows you to send a message to be displayed on the Site Keypad

Basic Arming Options

If Basic Arming has been enabled in Layout Options the appearance and behaviour of the SmartKey™ will change. The previous section details the standard operation. Basic Arming is most suited to multiple Area systems, where an immediate overview of the various Areas status can easily be seen, however it can be used for any site. If Basic Arming is Enabled the following apply:

Basic Arming Disabled (Default) Basic Arming Enabled

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Texecom Apps

Arming

Arming Screen

• The Status of each Area you have access too is shown here

• Use the Top buttons to Arm,

Disarm, Part Arm or Reset

Areas individually

• Each Area can be named in the App

Swipe Left or Hold to Edit Enter Text as required



The Arming padlock will not be shown if there is an active Zone in that Area

Arming Icons

Area Disarmed Area Armed Area Part Armed

Outputs

• If programmed Outputs may be controlled (must be set to PC Control in the panel)

• The number of outputs shown is control panel dependent

• Each Outputs Text & duration may be edited

• 0 duration will operate as programmed in the panel

= Active

= Inactive

= Output Icon pressed

Output Screen Swipe Left or Hold to Edit Enter Text & Duration as required

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Push Notifications & Alarms

Notifications Request Example Notification Example Email

Texecom Apps

Example Notification

Viewing the Last Alarm

• Press Alarms to view the last event

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Texecom Apps

Additional Menu Items

Available to Registered Engineers who have been authorised to Unlock the App.

Tools Menu

Anticode Reset Encrypt UDL Password

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Texecom Limited, Bradwood Court, St. Crispin Way, Haslingden, Lancashire BB4 4PW,

England.

Technical Support:

UK Customers Tel: 08456 300 600

(Calls charged at local rate from a BT landline. Calls from other networks may vary.)

International Customers Tel: +44 1706 233875

Email: [email protected]

© Texecom Limited 2015

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