ESI Feature Phone User`s guide

ESI Feature Phone User`s guide
ESI Feature Phone
User’s Guide
FOR
0450-0512
Rev. B
Visit http://www.esiusers.com for up-to-date help.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas, near the internationally
known “Telecom Corridor.” Founded in 1987, ESI designs and builds innovative telecommunications
products for businesses like yours. Because of their powerful combination of value and features,
ESI products are consistently recognized by industry publications and leaders.
Copyright © 2005 ESI (Estech Systems, Inc.).
Visit ESI on the Web at http://www.esi-estech.com.
Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by
various U.S. Patents, granted and pending. Product information contained herein is subject to change without notice. ESI is an ISO 9001:2000certified company.
Table of contents
Introduction...............................................................................................................................................................A.1
24-Key Feature Phone ................................................................................................................................................................................A.2
12-Key Feature Phone ................................................................................................................................................................................A.3
Connecting your ESI phone ........................................................................................................................................................................A.4
Help mode (Verbal User Guide)..............................................................................................................................B.1
User programming: An introduction......................................................................................................................C.1
User programming menu ............................................................................................................................................................................C.1
ESI Feature Phone operation..................................................................................................................................D.1
Display...........................................................................................................................................................................................................D.1
Status indicator lamp....................................................................................................................................................................................D.1
Caller ID ........................................................................................................................................................................................................D.1
Keys...............................................................................................................................................................................................................D.2
Dial tone ........................................................................................................................................................................................................D.3
Basic phone use...........................................................................................................................................................................................D.4
Direct station selection.................................................................................................................................................................................D.4
Transferring an outside call to another station...........................................................................................................................................D.5
Conference calling .......................................................................................................................................................................................D.6
Call forwarding..............................................................................................................................................................................................D.7
Call waiting....................................................................................................................................................................................................D.7
Hold/exclusive hold operation .....................................................................................................................................................................D.8
Paging ........................................................................................................................................................................................................ D.10
Call pickup.................................................................................................................................................................................................. D.10
Optional feature ......................................................................................................................................................................................... D.10
Special keys ..............................................................................................................................................................E.1
FLASH, REDIAL, RELEASE ......................................................................................................................................................................E.1
Esi-Dex..........................................................................................................................................................................................................E.1
Override ring .................................................................................................................................................................................................E.5
Headset operation........................................................................................................................................................................................E.5
Outside dial tone preference .......................................................................................................................................................................E.5
Line keys.......................................................................................................................................................................................................E.6
Optional features ..........................................................................................................................................................................................E.6
Analog stations......................................................................................................................................................... F.1
Caller ID ........................................................................................................................................................................................................ F.1
Placing calls .................................................................................................................................................................................................. F.1
Transferring outside calls............................................................................................................................................................................. F.1
Call forwarding.............................................................................................................................................................................................. F.1
Call waiting.................................................................................................................................................................................................... F.2
Call hold ........................................................................................................................................................................................................ F.2
Paging ........................................................................................................................................................................................................... F.2
Call pick-up ................................................................................................................................................................................................... F.2
Index
(This page included for pagination purposes only.)
User’s Guide
Introduction
Introduction
Accessing the rich ESI feature set is simple and easy through the straightforward design of ESI’s
Feature Phones. Each feature has been designed for ease of use while providing capabilities needed in
an advanced business phone.
You will be able to learn many of the features by simply using your phone; and this User’s Guide will
introduce you to the wide variety of features offered by your ESI phone system and how to use your
phone effectively to achieve maximum benefits.
What it covers
• 24-Key Feature Phone
• 12-Key Feature Phone
• Analog phone operation
How it’s arranged
• Section A — Introduction and phone illustrations
• Section B — User help
• Section C — User programming
• Section D — Phone operation
• Section E — Special keys and features
• Section F — Analog stations
• Index
A.1
Introduction
User’s Guide
24-Key Feature Phone
The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature
Phone’s built-in voice prompts make it easy to program and use.
Volume/scroll keys
Status indicator light (pg. D.1)
2-line, 32-character display
ESI-DEX feature key
(pg. E.1)
12 programmable feature
keys (pg. C.1)
Speaker
VOICE MAIL and
RECORD keys
(non-functional
when used with
this phone system)
P/UP (pickup) key
(pg. D.10)
PROG/HELP
feature key
for phone programming
as well as access
to Verbal User’s Guide
and tutorial (pg. B.1)
PAGE key (pg. D.10)
Microphone for
built-in speakerphone
Fxed feature keys
(pg. D.2)
Hint:
A.2
You can perform direct programming by holding down a programmable feature key for at least
two seconds (similar to how you might program a car radio button). This isn’t applicable to the
fixed feature keys.
User’s Guide
Introduction
12-Key Feature Phone
The 12-Key Feature Phone includes the basic, most commonly used phone features.
Volume/scroll keys
1-line,
16-character display
Speaker
9 programmable
feature keys
P/UP (pickup) key
(pg. D.10)
PROG/HELP
feature key
for phone programming
as well as access
to Verbal User’s Guide
and tutorial (pg. B.1)
PAGE key (pg. D.10)
Fxed feature keys
(pg. D.2)
Notes: The following features are not available on the 12-Key Feature Phone.
Certain special features; see page E.6.
Esi-Dex.
A CONFERENCE key and MUTE/DND key must be set on one of the nine programmable feature keys
to utilize those features.
Hint:
You can perform direct programming by holding down a programmable feature key for at least
two seconds (similar to how you might program a car radio button). This isn’t applicable to the
fixed feature keys.
A.3
Introduction
User’s Guide
Connecting your ESI phone
Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the
phone’s underside.
Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical
orientation of the phone — i.e., the part with the display is the top.
Handset
Line cord
to wall
A.4
12-Key Feature Phone
24-Key Feature Phone
•
Connects like a basic phone.
•
Handset plugs into right-side jack.
•
Line cord plugs into left-side jack.
User’s Guide
Help mode (Verbal User Guide)
Help mode (Verbal User Guide)
Your ESI phone system’s Help mode (also called the Verbal User Guide) — a carefully conceived
combination of spoken information, display readouts and even key illumination when appropriate — is a
powerful tool to help you learn how to use the system’s many features.
Tutorial
When your station is idle, press PROG/HELP, and then follow the spoken Help menu to:
• Learn how to use the phone
• Hear a description of how any key is used
• Hear a complete tutorial on phone operation
Help during station programming
To hear a detailed description of a function you wish to program, press PROG/HELP while programming
it.
Help during a call
Press PROG/HELP while on a call and this will place the call on hold, whereupon you can use Help
mode to hear a description of the function you wish to perform. When you exit Help mode, you will be
reconnected to the call.
While you are either in Help mode or programming your phone, your station will be temporarily placed
in DND (see “MUTE/DND,” page D.3). Anyone calling your station while you are in DND will be
disconnected after four minutes.
Exiting Help mode
To exit Help mode, simply hang up.
Visit www.esiusers.com for up-to-date help.
B.1
Help mode (Verbal User Guide)
User’s Guide
(This page included for pagination purposes only.)
B.2
User’s Guide
User programming: An introduction
User programming: An introduction
Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait
for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (see “User
programming menu,” below), you can quickly set any frequently used feature.
Programming help
During any of the programming steps, press PROG/HELP to hear a more detailed description of the
feature and related programming options.
Exiting programming mode
To exit programming mode, simply hang up.
User programming menu
Overview
2 Programmable feature keys
(Station keys, line keys, speed-dial keys, other feature keys)
3 Station options
1 Call waiting/background announce
3 Headset operation
4 Outside dial tone preference
5 Hands-free answer
4 Station audibles
1 Station ring tone
2 Station ring volume
Note: Background announce, and selections 3 and 5 under station options, are not available on a 12-Key
Feature Phone.
2 Programmable feature keys
There are two methods for programming your phone:
• Direct programming — Select the key you want to program, and hold it down for at least two
seconds. This not only initiates programming but also lets you immediately program that specific key.
• Traditional programming — Press PROG/HELP. The Verbal User Guide will speak to you,
walking you through the full menu, during which you can choose the appropriate option.
Direct programming example:
You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the
key for at least two seconds. This automatically puts you in feature key programming. Follow
the prompts to enter 1 0 5. (This has allowed you to skip two steps — pressing PROG/HELP
and selecting a menu option — that you’d have had to perform if using traditional
programming.)
C.1
User programming: An introduction
User’s Guide
How the programmable feature keys can be set
• Line keys — If a line number (1 through 12) is programmed, the programmable feature key
becomes a line key providing the appropriate lamp information and manual outside-line access.
• Station keys — If the dialed digits input are a three-digit number, the programmable feature key
will become a station key providing the appropriate lamp information and easy access or
transfer. Three-digit numbers entered can be:
– User extensions (100–123)
– System speed-dial numbers (600–699)
• Speed-dial keys — In addition to programming a programmable feature key with a system
speed-dial number, you can create personal speed-dial keys for automatic dialing of frequently
called outside numbers. If you program 9 (or 8 or 7) plus a phone number, the programmable
feature key becomes a speed-dial key. When you program a speed-dial key, there's no need to
insert a pause after the 9 (or 8 or 7). The speed-dial number can be up to 24 characters long.
Use the up scroll key ( ) to enter special characters in a dial string. Enter the phone number
(24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add
9, 8 or 7) before the number.
To insert a special character, press the right scroll key ( ) to select the desired special code:
# , , F or P. Press # to confirm the inserted character and continue. Press # # to complete
the entry.
Code
#
F
P
What it produces
# DTMF tone
DTMF tone
Flash hook
2-second pause
Use the down arrow key ( ) to backspace.
Once the number is saved, you can use the scroll keys to move back and forth to view the
number. To edit the number, you must delete it and enter the correct number.
• Other feature keys — If you enter feature codes, the programmable feature key will serve as an
enable/disable key for that feature. The Installer may have programmed certain stations for
accessing additional features; consult your System Administrator for your access (see page E.6).
Keys’ LED activity during programming
Key type and LED indication
C.2
Mode
Station key
Line key
Feature key
or speed-dial key
Currently being programmed and
previously assigned
Flashing red
Flashing green
Flashing amber
Currently being programmed and
previously unassigned
Flashing red
Flashing red
Flashing red
Programming mode — Was assigned or
viewed in current session
Blinking red
Blinking green
Blinking amber
Assigned in a previous programming
session and not yet viewed in
current session
Solid red
Solid green
Solid amber
Never assigned and not yet viewed in
current session
Off
Off
Off
User’s Guide
User programming: An introduction
3 Station options
The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features
your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each
option listed below is explained elsewhere in this manual, as noted.)
1
Call waiting/Background announce
See page D.7 for call waiting and page D.8 for background announce.
3
Headset operation1
See page E.5.
4
Outside dial tone preference
See page E.5.
5
Hands-free answer1
See page D.3.
Note: Background announce, and selections 3 and 5, are not available on a 12-Key Feature Phone.
4 Station audibles
The station audibles programming provides control of the following audible items:
1
Station ring tone
You can select from six possible tones to help distinguish it from other nearby ringing phones.
Press or to select a tone, then press # to accept it.
2
Station ring volume
Press
1
and
to set the desired ringer volume (range: off to high), then press # to accept it.
Not available on the 12-Key Feature Phone.
C.3
User programming: An introduction
(This page included for pagination purposes only.)
C.4
User’s Guide
User’s Guide
ESI Feature Phone operation
ESI Feature Phone operation
Display
When your phone (or station) is not in use, the display will show the current date and time, activated
features such as DND (do not disturb; see “MUTE/DND,” page D.3) and monitor mode, and — on a 24-Key
Feature Phone — the system’s current line usage. A 12-Key Feature Phone does not display line usage.
Each block on the bottom line of the display will represent an individual
line (as in the example, right). Incoming calls usually are assigned
beginning with Line 1 at the far-left line indicator. Outgoing calls are
assigned from the highest numbered line beginning at the far right.
As you use your ESI Feature Phone, its display changes frequently
to give you detailed information during call processing and voice
mail operations.
24-Key Feature Phone
Line in use
Available line
Status indicator lamp
Note: This item is not applicable to the 12-Key Feature Phone.
The red status indicator lamp, located at the top of the 24-Key Feature Phone, indicates three conditions:
• Phone is off-hook — Light glows solid red.
• Phone is ringing — Light “flutters” continuously.
For example, if a user is wearing a headset, it can be difficult to know whether he/she is on a call. So, just
look at the status indicator lamp — if it’s glowing solid red, the person is, indeed on a call.
Note: If more than one of these two conditions is true at the same station, the light will behave according to
the following priority: off-hook, then ringing. Here’s an example. If the phone begins to ring, the light will
“flutter” continuously; and, if you then pick up the handset or press SPEAKER to take the call, the light
glows solid red because the off-hook condition has the higher priority of the two conditions.
Caller ID
If you subscribe to Caller ID from your telephone service provider, the phone’s display will show an
1
outside caller’s name and/or number. In some instances, the service provider can send only a general
caller status — such as UNAVAILABLE, PRIVATE or NO DATA SENT. Caller ID information will appear
2
also on analog phones with Caller ID displays.
1
2
If you don’t subscribe to Caller ID, the LCD will show which line is receiving the call, instead of the caller’s name or number.
Caller ID will not appear with call-waiting.
D.1
ESI Feature Phone operation
User’s Guide
Keys
Programmable feature keys
The programmable feature keys at the top of the Feature Phone — 12 on the 24-Key, and nine on the
12-Key — have been pre-programmed by the installer. You may wish to add to or change some of these
keys to perform different functions explained throughout this manual. Press PROG/HELP to verify current
settings (see page C.1).
Note: Key codes for CONFERENCE and MUTE/DND for a 12-Key Feature Phone must be programmed on a
programmable feature key to use these functions. See page E.6.
Fixed-feature keys
The fixed-feature keys on the phone are permanently labeled as to their usage. The FLASH/RDL and
MUTE/DND keys both have dual purposes; your ESI phone system will govern this by permitting only
the appropriate function when either is pressed, depending on the circumstances at that moment. The
different phone models have some different fixed-feature keys.
Notes: The fixed keys on the 24-Key Feature Phone vary from those on the 12-Key Feature Phone. The
12-Key Feature Phone’s programmable feature keys can be set for certain optional features (described
on page E.6) that come as fixed-feature keys on the 24-Key Feature Phone.
The VOICE MAIL and RECORD keys on the 24-Key Feature Phone are non-functional on this
phone system.
Keys’ LEDs (lamps)
The LEDs (light-emitting diodes), or lamps, associated with the programmable and fixed keys aid in
determining the status of their function. In general:
• Green indicates a function associated with your phone.
• Red indicates an occurrence at another station.
• A solidly lit lamp indicates in-use status.
• Blinking indicates an action, such as ringing or holding, is required; a fast blink calls for
immediate action.
As an example, a blinking red key is a call ringing at another station; blinking green signifies ringing at
your station. (See also “Line keys,” page E.6.)
SPEAKER key and speakerphone operation
Note: The 12-Key Feature Phone has neither a SPEAKER key nor speakerphone. It does have a speaker,
but this is useful only for on-hook dialing; when the called person answers, you must pick up the
handset to speak to him/her. The 12-Key Feature Phone also can be used for zone paging.
For hands-free conversation, use the SPEAKER key. When an outside call rings, you can press SPEAKER
to connect to the caller via your phone’s built-in speakerphone. This lights the SPEAKER key’s LED. Or,
while using the handset, you can switch a call to the speakerphone by pressing SPEAKER and hanging
up the handset. (To revert to the handset from speakerphone mode, lift the handset again.) To perform
group listening — i.e., have a handset conversation along with the caller’s voice broadcast over your
speaker — press SPEAKER while on a handset conversation but do not hang up the handset.
D.2
User’s Guide
ESI Feature Phone operation
Hands-free answer (internal calls only)
You can program your phone to enable or disable hands-free answer — press PROG/HELP 3 5. With
hands-free enabled, an internal call to your station generates a short ring and a double connect tone, then
automatically connects the caller to your speakerphone. With hands-free disabled, an internal call to
your station generates a single-ring cadence; outside calls ring with a double-ring cadence.
Note: The 12-Key Feature Phone supports only hands-free listening. You must pick up the handset to
respond to the caller.
Volume/scroll keys
The two smaller keys just above the dial pad labeled
and
serve two purposes:
• Adjusting the volume heard through the handset and speaker — Your phone will maintain the
chosen volume setting until you change it.
• Serving as scroll keys for operations (such as Esi-Dex or programming) that may show several
entries on the display, such as special characters: #, , P, and F.
MUTE/DND key
To disable your handset or speaker microphone during a conversation (either with the handset or speaker),
press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink rapidly and the
display shows “MUTED.”
Soft feature keys
Soft feature keys are dynamic: when used, they constantly change your ESI Feature Phone’s status.
1
These soft keys, located under the display, include ESI-DEX , PROG/HELP, and scroll keys ( and ).
Along with spoken and displayed commands, they guide you through the use of Esi-Dex (page E.1),
various programming activities and controlling the volume of your phone’s handset and speaker.
Dial tone
When you first lift your handset, you will hear an internal dial tone that allows you to call other stations
2
or perform other internal functions. To gain an outside dial tone, dial 9 (or 8 or 7) or press a
programmable feature key that has been set as a line key. (A line key, when pressed, automatically
gains an outside line. Consult your System Administrator if you have questions.)
1
2
Not available on the 12-Key Feature Phone.
What you dial to reach an outside line depends on your system’s particular setup. If you’re not sure, consult your
System Administrator.
D.3
ESI Feature Phone operation
User’s Guide
Basic phone use
Note: References to the SPEAKER key and speakerphone apply to only the 24-Key Feature Phone, not the
12-Key Feature Phone (which lacks both items).
Outside calls
To answer (double-ring cadence): Lift the handset or press SPEAKER.
To place: Lift the handset or press SPEAKER. Then either press an unlit line key or dial 9 (or 8 or 7)
to be assigned an outside dial tone.
To hang up: Replace the handset or — if using the speakerphone — press SPEAKER.
Internal calls
To answer (single-ring cadence): In hands-free mode, answer directly through the speakerphone or pick
up the handset. Or, to answer a ringing call, lift the handset or press SPEAKER.
To place: Lift the handset and dial the extension number or press a station key (see “Direct station
select,” p. D.4).
To hang up: Replace the handset or press RELEASE or press the station key again or — if using the
speakerphone — press SPEAKER.
Shortcut for either outside or internal calls:
If you press a station key or dial an extension number, the phone system automatically activates
the speakerphone.
Direct station selection
Programming some of the programmable feature keys (see p. C.1) as station keys will provide direct
access to those stations as well as providing lamp information as to their status. The station keys’
LEDs indicates the status of the station assigned to each key:
If a station key’s LED is . . .
The station assigned to that key is . . .
Unlit
Available; currently unused
Red; steadily lit
In use
Red; blinking
Ringing from another call
Green; steadily lit
Connected to you
Green; blinking
Ringing from your call
Amber; steadily lit
In DND mode
(Continued)
D.4
User’s Guide
ESI Feature Phone operation
To call another station programmed into one of your station keys:
1. Press an available (unlit) station key.
2. The called station will sound a short ring followed by a double connect tone.
3. The phone system will activate the called station’s speakerphone (or the station will ring if that
station’s user has hands-free answer disabled).
4. To disconnect when finished, do one of the following:
(a.) Replace the handset.
or
(b.) (if in hands-free mode) Press the station key again.
or
(c.) Press SPEAKER (if in hands-free mode).
If you press a key for a station that’s in use (red; steadily lit), you will “camp onto” the station, where its
Feature Phone’s display will tell its user that you’re waiting (see “Call waiting,” page D.7).
If you press a key for a station that’s in DND (amber; steadily lit), you’ll be forwarded directly to the
person’s mailbox.
Transferring an outside call to another station
Blind transfer
1. While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number).
2. Hang up immediately to perform a blind transfer.
Note: If the called person does not answer, the caller will be disconnected after four minutes.
Supervised transfer — announcing the caller to the called person
1. Do not hang up (as in “Blind transfer,” above); instead, wait until the called person answers.
2. Announce the caller (e. g., “Hello; I have Bill on the line and I’m transferring him to you now.”)
3. Hang up.
Note: If the transferred-to person does not answer in step 1, press the station key again or press FLASH
to be reconnected to the original caller.
D.5
ESI Feature Phone operation
User’s Guide
Conference calling
Note: On stations with a 12-Key Feature Phone, a programmable feature key must be set to 570 in order to
initiate a conference call. For more information, see page E.6.
To create a conference call:
1.
2.
3.
4.
Establish the first call.
Press CONF to place the call on hold.
Place a second call as you normally would.
Once connected to the second call, press CONF again to connect all of you together.
Note: Repeat these steps to add a fourth member to the conference.
A total of four members can be in conferences within the system at any one time.
If the newest added-on member does not answer, press his/her station key again or press FLASH to
return to the original conferees. If you place any incoming caller on HOLD or exclusive HOLD (see
“Hold/exclusive hold operation,” page D.8), you can add that caller, as well, to the conference by
pressing CONF, retrieving the call from hold (or exclusive hold) and pressing CONF again.
Any member of the conference can drop out by simply hanging up. However, when the station that
created the conference hangs up, all members in the conference are disconnected. Individual stations
or lines connected to the conference can be dropped from the conference by pressing their station or
line key (lit green).
Note: Your installer or System Administrator may have enabled trunk-to-trunk conferencing (unsupervised
conferencing) for your station. If so, the steps to initiating such a conference are the same as for
performing any other conference (see above); the difference is that you may hang up, thus exiting the
conference, but the remaining members won’t be disconnected. (If this feature isn’t enabled, your
hanging up disconnects all members.)
Important:
USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK CONNECTIONS
WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH SYSTEMS, INC. BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED
TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER
COSTS OR DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES.
Privacy release
This feature makes it easy to “conference-in” on a call: just press a line key assigned to the outside line
1
the call is using, and you’ll automatically join the call.
1
This feature may not be available on your system, depending on how it has been programmed. If you wish to enable this feature
on your phone system, contact your System Administrator.
D.6
User’s Guide
ESI Feature Phone operation
Call forwarding
Yu can temporarily call-forward all of your calls to another station.
On an ESI phone:
1. Dial 5 6 5.
2. Dial the extension number to which the system should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be disconnected
If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding
key to automatically turn forwarding on and off. If you always forward to the same extension, you can
program a key with both 5 6 5 and the extension number. (For more information, see “Programmable
feature keys,” p. C.1.) The call forwarding key will be solid green to indicate that it is active.
Call waiting
If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while you
are on another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a
second call is waiting. You can ignore the call waiting and it will be either disconnected or transferred to
a destination set by the Installer.
To toggle between the two calls on a 24-Key Feature Phone, press FLASH. To drop either call, press
RELEASE while connected to the call to be dropped: this disconnects the call and automatically reconnects you to the other call.
On a 12-Key Feature Phone, press the hook switch quickly to toggle between two calls (FLASH), or
hold the hook switch down to release the call (RELEASE).
Call waiting display
Be sure to check the display when you’re using call waiting. Initially, the first line shows the name or number
of your original call (depending on how the call was created) and the call duration. The second line shows
the name or number of the call waiting along with the duration of that call. The arrow on the display will
1
move between the first and second lines, indicating to which call you are connected. Here’s an example:
1. You’re connected to XYZ Company, when you hear a beep and see that Joe Smith is calling:
24-Key
Feature
Phone
(In this example, Joe’s call is being transferred to you; it’s been in the system for 31 seconds.)
2. You press FLASH and are connected to Joe. Note how the arrow moves to indicate the change
of connection:
24-Key
Feature
Phone
Note: If Caller ID is not used, the Line number will appear instead of the caller’s name or number. If Caller ID
is used, in some instances the local telephone service provider will only show a general caller status
such as Unavailable, Private, or No Data Sent.
1
A 12-Key Feature Phone will show only the first caller. Even if you hang up from the first call, the second call’s Caller ID
information will not appear.
D.7
ESI Feature Phone operation
User’s Guide
Station-to-station call waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station
key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in
the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display,
as explained in “Call waiting display” (above). If the person ignores the call waiting, your call or the
transferred call will be disconnected after four minutes.
Background announce feature
1
During call waiting, you can also make a brief, private background announcement to the station's
earpiece (if its user has enabled the background announce feature; see “Station options,” page C.3).
A background announce key must have been programmed at your station by programming code 5 6 9
at a programmable feature key (see page C.1).
1. During call waiting (as described previously), press and hold the programmed announce key to speak;
the key will glow green if background announce is permitted or red if it isn’t permitted. The called station
will hear your voice over the outside person’s voice. The outside caller, however, can’t hear you.
The called person can respond by pressing FLASH, which places the original call on hold.
2. Release the key when you are finished speaking.
2
Note: The background announce feature works only between ESI Feature Phones — and only if (a.) the
called person has allowed call waiting and background announce and (b.) the called person is using
his/her handset. The background announce key will be green (if these conditions are met), indicating
that a background announce can be made.
Hold/exclusive hold operation
The difference between hold and exclusive hold
Your ESI Feature Phone lets you put a call on either hold or exclusive hold. Each puts a call into a
standby mode, but here’s the difference between the two:
3
• Hold allows anyone on the ESI phone system to retrieve the call. Users connected to outside calls
can press HOLD to place the call on hold. The system identifies held calls as being in numerically
identified lines — e.g., “Line One,” “Line Four,” etc.
For example, if you need to transfer a call to another station and know the person is in the building
but not at his/her desk, you might page him/her to pick up a “call on Line One.”
4
• Exclusive hold keeps the call only at the station where the user pressed HOLD.
Hold
To place a call on hold
While on an outside call, press HOLD to place the call on hold. The HOLD key LED will light solid red
on your ESI Feature Phone and will blink red on all other phones. Also, your ESI Feature Phone’s
display will show the quantity, and numerical line identifications, of the calls currently on hold throughout
your ESI phone system:
24-Key
Feature
Phone
Oldest (and recalling)
1
2
3
4
Newest
12-Key
Feature
Phone
Oldest (and
recalling)
Newest
Calls
holding
Not available on the 12-Key Feature Phone
I.e., non-ESI analog phones on the system can neither send nor receive background announcements.
On previous ESI systems, this feature was called park.
On previous ESI systems, this feature was called just hold.
D.8
User’s Guide
ESI Feature Phone operation
To retrieve a held call
To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and
dial the appropriate line number (using the display for reference).
To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the
appropriate line number.
Note: If your phone has any line keys programmed (see p. C.1), each will blink red when a call is on hold on
its lines; in such cases, just press that line key to retrieve the held call.
After you press HOLD, the display will help you choose the line number to retrieve: the top row will
show how many calls are on hold and the second row will show all held calls in the system. Newly held
calls are added from the right side of the second row.
Note: If more calls are on hold than the display can show, each side of the display’s second row will show an
arrow, indicating that more lines have calls on hold. Press the corresponding scroll key (either to
scroll to the left or to scroll to the right) to view the other line numbers where calls are holding.
A call that is not retrieved from hold within four minutes will be disconnected.
Exclusive hold
To place a call on exclusive hold
To place an outside call on exclusive hold on an ESI Feature Phone, press HOLD for at least one
second. The display will briefly appear as follows . . .
12-Key
Feature
Phone
24-Key
Feature
Phone
. . . and then return to its normal state. This exclusive hold will cause the HOLD key to light solid red on
just that Feature Phone (i.e., where the key was pressed) and none other in the system.
To retrieve a call from exclusive hold
To reconnect to a call from the ESI Feature Phone where the call was placed on exclusive hold, you
may do any of the following:
(a.) From a phone idle state, press HOLD for at least one full second.
(b.) Press the blinking programmable feature key (see p. C.1) that you know is pre-programmed for
that outside line. This will reconnect you immediately to the call.
(c.) Press HOLD briefly and dial the appropriate outside line number. Only the ESI Feature Phone
where the call was placed on exclusive hold will display an “E” next to the line (identified by
number) on which the call is holding. (That line number won’t appear on the hold display on any
other ESI Feature Phone, because no other Feature Phone can retrieve that call.) In the example
below, the Feature Phone has a call on exclusive hold on line 9.
12-Key
Feature
Phone
24-Key
Feature
Phone
D.9
ESI Feature Phone operation
User’s Guide
Paging
Your ESI phone system can be programmed to allow paging through an overhead paging system and/or
paging through some or all of the system’s Feature Phone speakers.
Overhead paging
Station number 199 is designated as the overhead paging port. If the ESI phone system has been
connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement
after the tones. If you frequently page, assign 1 9 9 to a programmable feature key (see page C.1).
Paging through phones
Press PAGE to page through all of the ESI Feature Phone speakers. The Installer may have added an
overhead page system to the page zone.
Note: Phones in use or in do-not-disturb mode will not carry a page through their speakers.
To page for pickup of an outside call
To page someone to pick up an outside call:
1. Place the call on hold by pressing HOLD.
2. Verify the line number from the display.
3. Page the person and announce the hold location for retrieval. For example:
“Sarah, you have a call on Line Two — Sarah, Line Two, please.”
Call pickup
From your station, you can answer a call ringing at another station by pressing and then either dialing
the extension or (if the destination is programmed into one of your keys; see “Programmable feature
keys,” p. C.1) pressing the station key for the ringing station.
1
During night mode , if a night bell is in use instead of the night greeting, press PICK UP 0 to access the
ringing outside call.
Optional feature
Operator station
If your station has been designated as the operator station, you will also receive calls when a caller
dials 0 the from a station.
1
As the operator, you may be responsible to manually change the day/night mode of the system; if so,
you must program a programmable feature key to perform this (initially, the upper left key will be the
day/night mode Key). Each time the key is pressed the display will change: DAY or NGT. If you select
DAY (day mode) or NGT (night mode), the system will operate in the selected mode until you manually
change it again.
1
For more information, consult your System Administrator.
D.10
User’s Guide
Special keys
Special keys
FLASH, REDIAL, RELEASE
FLASH
The FLASH key serves several purposes:
• Getting a fresh dial tone without replacing the handset — When connected to an outside line, press
FLASH to automatically disconnect and receive fresh outside dial tone. (See also “RELEASE,” below.)
1
• Sending a flash hook signal — If operating behind Centrex or a PBX, press FLASH to transmit a
flash hook signal automatically to either the phone company’s central office or the host PBX. Either
may use this signal to provide you with additional features.
• Toggling between calls — If you hear a call waiting tone while on a call, press FLASH to toggle
between the two calls.
REDIAL
The REDIAL key allows you to automatically call a stored name and number.
To redial the last number called, press REDIAL either when your station is idle or after you first lift the
2
handset or press SPEAKER.
RELEASE
The RELEASE key serves several purposes:
• If pressed when connected to a call through the handset, it disconnects the call and gives you
internal dial tone.
• If pressed when you’re connected to a call via the speakerphone, it disconnects the call.
• If pressed during call waiting, it drops the current call and automatically connects to the waiting call.
Note: The hookswitch also acts as a combination FLASH/RELEASE key (and is the only way to perform
these functions on a 12-Key Feature Phone, which has neither a FLASH key nor a RELEASE key).
To send a flash hook signal, quickly press the hookswitch once.
To release (disconnect), hold down the hookswitch for one second.
Esi-Dex
3
Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers.
You may access names and numbers from as many as four different Dexes (i.e., indexes):
Dex
Source
Personal Dex
Names you’ve stored for your use (see “Adding names to your Personal Dex,” E.2)
Station Dex
All station names programmed by the Installer
4
System Dex
1
2
3
4
All system speed-dial names set up by the System Administrator
A special service your phone company may offer. See your System Administrator for further details.
Not available on 12-Key Feature Phone.
Not available on 12-Key Feature Phone.
The System Dex is available only if the System Administrator has programmed system-wide speed-dial numbers.
E.1
Special keys
User’s Guide
Auto-dialing using Esi-Dex
1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the
desired Dex:
2. Choose the desired name from the selected Dex, using one of two methods.
Either:
(a.) Scroll — Press the scroll keys ( and ) to look up and down through the Dex until you find
the name (names will appear in the order in which they were stored in the Dex).
. . . Or . . .
1
(b.) Dial-by-name — Dial up to the first three characters of the extension, department, or guest
mailbox name. For example: if you want to call John Doe, dial 5 6 4 (because it spells J O H).
You’ll begin to see names that begin with those letters. You can then use the scroll keys (
and ) until you find the desired name and number.
3. Press ESI-DEX again to dial the number.
Adding names to your Personal Dex
You can add names to your Personal Dex by using either the Caller ID method or the manual method.
Caller ID method
Whenever a Caller ID name appears on your phone’s display while you’re talking on an incoming call or
retrieving a message, press ESI-DEX to automatically store the name and number in your Personal
Dex. The display confirms:
Manual method
While your station is idle, press ESI-DEX until prompted to “ADD-A-NAME” . . .
. . . and then enter the name and the number as prompted.
Note: If needed, press PROG/HELP for assistance.
(Continued)
1
You can also dial just one or two characters, and then press # to enter.
E.2
User’s Guide
Special keys
1. To enter each character for the name, press the dial pad key that includes the desired character.
The key’s possible character entries will change each time you press the key.
2. When the desired character appears, press # to confirm its entry. The cursor will move to the next
character position. Use and (the scroll keys) to back up or to insert a space.
Example: To enter a B, press 2 twice (the possible options through which to scroll are A, B, C and 2).
When B appears, press # to confirm and move to the next entry.
3. Repeat steps 1–2 until the name is complete. The name may contain up to 15 characters (a space
is a character, too).
4. Press # again when finished entering the name.
5. Now, enter the number — including the line access code 9 (or 8 or 7).
Note: Use the scroll key to enter special characters; use the scroll key to backspace. You also can
use the scroll keys to view the number after it’s saved. To change the number, you must delete it
and then re-enter it as desired.
6. Press # to confirm the entry.
Deleting names from your Personal Dex
1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the
Personal Dex:
2. Choose the desired name from the selected Dex, using one of the two following methods:
Press repeatedly ...
or
(scroll keys)
(A dialpad key)
To ...
Scroll through all names in the list from the beginning or end
Scroll through only the names that correspond to the three letters on the key
3. When the desired name and number appears . . .
. . . delete the entry by pressing either HOLD.
E.3
Special keys
User’s Guide
Using Esi-Dex: An example
Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and
you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm
1
that the information has been stored. Then, to call the XYZ Company in the future, use Esi-Dex as
described below for the 24-Key ESI Feature Phone.
1. Press ESI-DEX until you see PERSONAL DEX on the display.
2. Enter 9 2 5 (W A L). The display will show the first stored name that starts with the character range
from WAJ to YCL.
3. Press the scroll keys ( and ) until XYZ COMPANY appears in the display.
4. Press ESI-DEX again. This dials the number for the XYZ Company.
Important:
The number dialed (if stored from a Caller ID) will be the number for the actual line used by the
caller, and may be different than the caller’s listed number. Additionally, some local calls may not
be auto-dialed correctly, depending on the limitations of your area’s local dialing plan. You may
wish to create a manual listing for these. Consult your Administrator if you need further
assistance.
System speed-dialing with Esi-Dex
If your administrator has programmed system speed-dial numbers, you can access one of these
numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its
corresponding three-digit access number (in the range 600–699).
Example: If an out-of-town factory location has been programmed as system speed-dial access number 605,
you can lift the handset, receive internal dial tone, dial 6 0 5 and this will automatically dial the
factory’s number. You may also program 605 (in this example) as a programmable feature key (see
page C.1).
1
If the number is already in your Personal Dex, the message ALREADY STORED will appear on the display. This indicates
Esi-Dex has prevented storing the same number multiple times.
E.4
User’s Guide
Special keys
Override ring
1
The override ring feature lets you place a call — station-to-station or outside line — when another call
is ringing.
Placing a call using the override ring feature
2
First, program a feature key to be an override ring key — by assigning to it the function code 5 8 0.
Then, to bypass an incoming station or line call:
1. Before you begin the call, press the override ring key you programmed. When you do this,
don’t take the handset off-hook and don’t press either a pre-assigned headset key (see E.7), a
1
preprogrammed line key or SPEAKER .
2. Once you receive dial tone, pick up the handset and proceed with your call as you normally would.
The incoming call will be disconnected or rerouted to the forwarding destination your Installer or
3
System Administrator has set for your station.
Notes: Any other feature keys not mentioned in this section will neither answer a call nor initiate the override
ring feature.
Use of the override ring key also overrides any outside dial tone preference (see page E.5) that may
have been set for your station.
Headset operation
4
You can use a headset with your ESI Feature Phone. You must program one of your programmable
1
feature keys to be a headset key (see “Other feature keys,” page C.2) that you’ll use to connect to or
disconnect from a call. The key will blink green when a call is ringing and glow green when connected. If
you have a headset connected and the phone is off-hook, pressing the scroll keys ( and ) will
adjust the headset volume. After you initiate or answer a call using the headset key, lifting the phone’s
handset automatically takes you out of headset mode. To switch back to headset mode while on a call,
press the headset key again and then place the phone’s handset on-hook.
5
1
Notes: On a Generation I system, you must have a headset key programmed as one of your programmable
feature keys (see “Other feature keys,” page C.2) that you’ll use to connect or disconnect from a call.
The key will blink green when a call is ringing and glow green when connected. You turn headset
mode on or off in user programming (PROGRAM 3 3). If you turn off headset mode while the headset
key is glowing green (i.e., in use), the phone will stay off-hook until you again turn on headset mode.
If a headset key is programmed, the phone handset must be in the cradle for proper headset operation.
Outside dial tone preference
If you make mostly outside calls, you may find this setting helpful. It tells your station to connect
automatically to an available outside line; i.e., you don’t have to dial 9 (or 8 or 7) before the phone
1
number. Therefore, when you lift the handset or press SPEAKER , you will immediately receive an
6
outside dial tone from the highest-numbered line available to you.
Note: To place an internal call while in this mode, press the appropriate station key or (a.) press TRANSFER
to switch to internal dial tone and (b.) then dial the extension number.
1
2
3
4
5
6
Not available on the 12-Key Feature Phone.
See “Programmable feature keys,” page C.1, for full details.
The override ring feature has no effect on calls ringing in from a hold recall or a queued line.
Not all headsets are compatible with your ESI Feature Phone; contact your ESI Reseller for a list of compatible models.
If unsure which system you have, consult your System Administrator.
This aspect (i.e., that it’s always the highest line available to you) can’t be changed.
E.5
Special keys
User’s Guide
Line keys
If some of your programmable feature keys have been programmed as line keys (or you can program
line keys using PROG/HELP 2), press an unlit key to access the line. An outside call transferred to your
1
station can be answered by simply lifting the handset or pressing SPEAKER . You do not have to press
the line key. The LED indications for the line keys are:
LED
Solid red
Solid green
Blinking red
Blinking green
Slowly blinking red
Slowly blinking green
Line status
In use
Connected to your station
Ringing at another station
Ringing at your station
On hold by another station
Held by you
Note: Dialing 9 (or 8 or 7) to be assigned a line automatically is always available.
Privacy release
This feature makes it easy to “conference-in” on a call: just press a line key assigned to the outside line
2
the call is using, and you’ll automatically join the call.
Optional features
The following optional features may be accessible from your station. See the Administrator for details.
In many of the cases you can dial the appropriate feature code (one that starts with 5) to activate or use
the feature. In some instances, you must use a programmable feature key to serve as an on/off key for
the feature (see “Programmable feature keys,” page C.1).
• Other feature keys — If you enter one of the following feature codes, the programmable feature key
will serve as an enable/disable key for that feature. The Installer may have programmed certain
stations for accessing additional features; consult your System Administrator for your access.
Code(s)
199
564
565
565YYY
569
570
578
580
Key usage
Overhead page
Headset
Call forward
Call forward to an extension
Background announce
Conference
Mute/DND
Override ring
Note: Gray-shaded items are the only key codes available for the 12-Key Feature Phone.
1
2
Not available on 12-Key Feature Phone.
This feature may not be available on your system, depending on how it has been programmed. If you wish to enable this feature
on your phone system, contact your System Administrator.
E.6
User’s Guide
Special keys
Headset key (Code 564)
This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see
“Headset operation,” page E.5). Press the key to receive dial tone or to answer a ringing call. Press the
key again or press RELEASE to disconnect from the call.
Call-forward key (Code 565 or 565XXX)
If you frequently call-forward your phone (see “Call forwarding,” page D.7), you can program a
programmable feature key as a call forwarding key to automatically turn forwarding on and off. If you
always forward to the same extension, you can program a key with both 5 6 5 and the extension number.
Background announce key (Code 569)
During call waiting, you can also make a brief, private background announcement (see “Background
announce feature,” page D.8) to the station's earpiece (if the station user has enabled the background
announce feature). Hold down the key until you hear a beep, then begin talking; release the key
when finished.
Override ring (Code 580)
The override ring feature lets you place a call — station-to-station, outside line — or leave a voice
message when another call is ringing. For full details on use of this feature, see “Override ring,”
page E.5.
E.7
Special keys
User’s Guide
(This page included for pagination purposes only.)
E.8
User’s Guide
Analog stations
Analog stations
If your station has been installed as an analog station, it will be able to use only a standard-type
telephone. Because the phone isn’t digitally integrated to the phone system (like the ESI Feature
1
Phones), its operation and capabilities will be different.
Tip: To use a cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key
(5 6 5) to easily forward calls to the cordless phone when out of your office.
FLASH
A flash-hook, or FLASH — a momentary break in the connection — is required to perform many of the
station operations below. You can generate a FLASH by momentarily depressing the hook switch (or, if
your phone is so equipped, press the special key on your phone).
Caller ID
If you subscribe to Caller ID from your telephone service provider, the Caller ID display will show an
2
outside caller’s name and/or number. In some instances, the service provider can send only a general
caller status — such as UNAVAILABLE, PRIVATE, or NO DATA SENT.
On internal station-to-station calls, the Caller ID display will show the extension number as the calling
number, and the station name as the caller’s name. On Esi-Link calls, the Caller ID display will show the
location number and extension as the calling number, and the remote location’s station name and “short
3
name” as the caller’s name.
Note: Caller ID will not display with call-waiting.
Placing calls
When you first lift the handset you will hear internal dial tone. Dial 9 (or 8 or 7) to access an outside line
and dial the number. To place an internal call, simply dial the extension number.
Transferring outside calls
While connected to an outside call, FLASH and dial the extension number. Hang up immediately to
perform a blind transfer, wait until the called person answers, announce the caller and then hang up. If
the transferred-to person does not answer, FLASH to be reconnected to the original caller.
Call forwarding
Your station has been pre-programmed by the Installer to call-forward your phone to the mailbox when
your station is busy or does not answer. In addition you can temporarily call-forward all of your calls to
another station.
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the
system should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return
the call to the mailbox.
To turn off call forwarding, dial 5 6 5 * without selecting a destination, and hang up.
1
2
3
If you're not sure about the installation of your station, contact your System Administrator.
If you don’t subscribe to Caller ID, the display will show (instead of the caller’s name or number) which line is receiving the call.
For example, the Installer might have programmed “DAL” as the short name for a remote location in Dallas.
F.1
Analog stations
User’s Guide
Call waiting
If you have enabled call waiting for your station ( XXX 5 3, where xxx represents your extension
number), you will hear a tone in your earpiece. FLASH to toggle between the original call and the call
waiting. To drop either call, hang up while connected to the call to be dropped. When your phone rings,
lift the handset and you will be reconnected to the other caller.
Call hold
This is used to place callers on hold for retrieval from any station within the ESI phone system.
Putting a call on hold
While on an outside call, FLASH and dial . A short voice prompt will tell which line number the
call is using; you will then receive internal dial tone.
Retrieving a call from on hold
From internal dial tone, dial and the line number where the call is on hold.
Dial 0 to answer the oldest held call in the system.
Hold recall
If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if
your station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the
held call.
If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two
calls, FLASH (or hang up, wait for ring, then answer). If a call placed on hold is not retrieved it will either
be disconnected or follow forwarding set by the Installer or Administrator.
Paging
This function allows for paging through an overhead paging system and/or designated available
telephone speakers.
Press # to access all available stations.
Note: A page will not be sent to the speakers of phones in use.
Tip:
To page for pick up of an outside call, put the caller on hold by dialing . A voice prompt will
indicate the line number. Then page the person and announce the line number for retrieval. For
example: “John, you have a call on line 1. John, pick up line 1, please.”
Overhead paging
Station number 199 is designated as the overhead paging port. If the ESI phone system has been
connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement
after the tones.
Call pick-up
A call ringing at another station can be picked-up by pressing and dialing the extension number.
Dialing 0 will answer the longest ringing outside call.
F.2
Index
/▲ keys. See Volume/scroll keys
12-Key Feature Phone, A.3
24-Key Feature Phone, A.2
Attendant operation, D.10
Background announce, D.8
Background announce key, E.7
Basic phone use, D.4
Blind transfer, D.5
Call forward key, E.7
Call forwarding, D.7
Call pick-up, D.10
Call waiting, D.7
Background announce, D.8
Station-to-station, D.8
Caller ID, D.1
Analog stations, F.1
Conference calling, D.6
Dial tone, D.3
Preference, E.5
Direct station select, D.4
DSS. See Direct station select
Esi-Dex, E.1
Personal Dex
Adding names, E.2
Deleting names, E.3
System speed dialing, E.4
Exclusive hold. See Hold
Fixed feature keys, D.2
FLASH key, E.1
Hands-free answer, D.3
Headset key, E.7, F.1
Headset operation, E.5
Hold, D.8
Difference between hold and exclusive hold, D.8
Exclusive hold, D.9
Retrieving a call, D.9
Retrieving a held call, D.9
Internal calls, D.4
LEDs, D.2
Line keys, E.6
Message light. See Status indicator lamp
MUTE/DND key, D.3
Operator station, D.10
Optional features, E.6
Outside calls, D.4
Blind transfer, D.5
Supervised transfer, D.5
Transferring, D.5
Outside dial tone preference. See Dial tone
Paging, internal, D.10
Overhead paging port (199), D.10, F.2
Paging through phones, D.10
Personal Dex. See Esi-Dex
Phone use
Basic, D.4
Programmable feature keys, C.1, D.2
REDIAL key, E.1
RELEASE key, E.1
Ring tone, C.3
Ring volume, C.3
Scroll keys. See Volume/scroll keys
SPEAKER key, D.2
Speed-dial keys, C.2
Station keys, C.2
Station options, C.3
Station audibles, C.3
Ring tone, C.3
Ring volume, C.3
Status indicator lamp, D.1
Supervised transfer, D.5
Transferring an outside call, D.5
User programming
Exiting programming mode, C.1
Programmable feature keys, C.1
Volume/scroll keys, D.3
Special characters, C.2
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