Interactive video monitoring (IVM) process

Interactive video monitoring (IVM) process
US 20040183668A1
(19) United States
(12) Patent Application Publication (10) Pub. No.: US 2004/0183668 A1
(43) Pub. Date:
Campbell et al.
(54)
INTERACTIVE VIDEO MONITORING (IVM)
(52)
Sep. 23, 2004
US. Cl. ......................... .. 340/506; 348/152; 340/531
PROCESS
(76)
Inventors: Robert Colin Campbell, Cheney, WA
(57)
(US); Wade Allen Taylor, Spokane,
WA (US)
ABSTRACT
The invention utilizes an alarm input device and an intrusion
Correspondence Address:
detection system and/or video device. When the intrusion
detection system and/or video device detects an alarm
condition the alarm signal is transmitted to the central
ROBERT COLIN CAMPBELL
15216 WEST THIRD ADDITION ROAD
CHENEY, WA 99004 (US)
(21) Appl. No.:
(22)
Filed:
station. The alarm signal is then processed by the alarm
processing device and/or the central station software. The
central station softWare places the alarm signal into a queue
along With the other alarm signals Which are Waiting for
delivery to the neXt available operator. The central station
10/804,543
Mar. 19, 2004
Related US. Application Data
(60)
softWare selects the highest priority alarm signal, combines
the alarm signal and customer account record and delivers it
to the neXt available operator. When the operator’s alarm
screen displays the alarm description, the account informa
Provisional application No. 60/456,668, ?led on Mar.
20, 2003.
tion for the video device is forwarded to establish a con
Publication Classi?cation
nection to the video device. The video from the video device
(51)
is then displayed for the operator to vieW.
Int. Cl.7 ................................................... .. G08B 29/00
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Camera and Lens
Video Request Pathway
Video Pathway
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22
Alarm Processing
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20/ Device
24
Central Station
Software
1B
Central Station Data
Central Station
Operator's Workstation
Central Station
25/ Base
Patent Application Publication Sep. 23, 2004
US 2004/0183668 A1
FIGURE 1
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Camera and Lens
Video Request Pathway
12/ Video Device
44
Video Pathway
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Cellular, Microwave, Satelllte, Leased Line, ect..)
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Central Station
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Sep. 23, 2004
US 2004/0183668 A1
INTERACTIVE VIDEO MONITORING (IVM)
PROCESS
FIELD OF THE INVENTION
[0001] This invention Will document a process to verify
alarm signals from an unlimited number of intrusion detec
tion systems and/or video devices. This process utilizes
video to provide additional information to a central station
operator at a central station, but more particularly, this
invention Will document hoW to associate a video device
With an alarm signal to facilitate the connection betWeen the
central station and the monitored location’s video device
(?re, medical panic, hold up, burglary, etc.) and event time.
The central station softWare selects the highest priority
alarm signal, combines the alarm signal With the customer
account record (address, oWner’s phone number, Who to call
list, response instructions, local police department phone
number, local ?re department phone number, etc.), and
delivers the alarm condition With the customer account
record to the neXt available operator.
[0007] Example Response by an Operator to a Burglary:
The operator calls the monitored location’s phone number
and asks the person Who ansWers the phone for their name
and passWord. If there is no ansWer at the location or the
after the alarm signal from the monitored location has been
received by the central station.
person Who ansWers doesn’t knoW the passWord, the opera
BACKGROUND OF THE INVENTION
by Monitoring Automation Systems (MAS/WWW.monauto
[0002]
False Alarms caused by Intrusion detection sys
tems are increasing in number every year. The number of
false alarms Police and Fire Departments respond to far
eXceed the number of legitimate alarms. Central stations
dispatch the Police and Fire Departments When they are
noti?ed of the possibility of an event (burglary, holdup, ?re
alarm etc.) rather than When an event has been veri?ed (With
video) by the central station operator. It is the intention of
this invention to provide central station operators the oppor
tunity to verify (With video) all incoming alarm signals from
any monitored location prior to dispatching anyone to the
monitored location. This process Will signi?cantly reduce
the number of times Police and Fire Departments are
required to respond to false alarms. Since the mid-1990’s
video devices have been capable of transmitting video to
central stations. HoWever, central stations have not been able
to utiliZe video devices to verify alarm signals because video
devices cannot be monitored using the same process as
intrusion detection devices.
[0003] An understanding of the current process of moni
toring intrusion detection devices is provided to appreciate
the problems associated With attempting to monitor video
devices using the same process.
[0004] Example of the current process used to monitor
intrusion detection devices: National Alarm Computer Cen
ter (NACC/WWW.nacchq.com) monitors upWards of 250,000
intrusion detection devices at as many monitored locations.
They accomplish this by utiliZing alarm processing devices
(alarm receivers) to receive alarm signals (account number,
event type, event time) from intrusion detection devices. The
intrusion detection devices typically communicate to the
alarm processing device using a standard telephone line.
[0005] The alarm processing device’s function is to cap
tures the alarm signal and then disconnects the incoming
phone line to make the phone line available for the neXt
intrusion detection device at the central station, and for the
operator to call the monitored location and verify the alarm
siganal
[0006] After the alarm processing device receives the
signal and disconnects from the intrusion detection device
the alarm processing device transfers the alarm signal to the
central station softWare. The central station softWare places
the alarm signal into a queue along With the other alarm
signals Which are Waiting for delivery to the neXt available
operator. The queue prioritiZes the alarm signals by type
tor dispatches the police.
[0008]
NACC uses central station softWare manufactured
.com) to accomplish the above eXample. MAS and other
video device manufacturers Were contacted and asked to
create a solution for NACC. NACC began marketing Inter
active Video Monitoring services in With permission from
the inventors to use the IVM process. The inventors created
the process of Interactive Video Monitoring (IVM) after a
detailed investigation of the present process of monitoring
intrusion detection devices. In order to test the neW IVM
process of a prototype application needed to be created. This
required softWare modi?cations to a central station moni
toring softWare and to a video device manufacturers soft
Ware.
[0009] The IVM process is required to monitor a large
number of video devices.
[0010] Listed beloW are the methods currently being
deployed by central stations to monitor video devices:
[0011] Solution 1: Fulltime connections display
video to the central station by connecting to the
video device on a continuous basis (one client to one
video device).
[0012] Solution 2: Fulltime connections display
video to the central station by connecting to the
video device on a continuous basis (one client to a
limited number of video devices).
[0013] Solution 3: When there is an alarm condition
the video device contacts, connects to and streams
video to the central station and displays the video to
the central station operator (one video device to one
client).
[0014] Solution 4: When there is an alarm condition
the video device contacts, connects to and streams
video to the central station and displays the video to
the central station operator (limited number of video
devices to one client).
[0015] Solution 5: When there is an alarm condition
the video device contacts, connects to and streams
video to the central station and stores the streaming
video to a video storage device Within the central
station (limited number of video devices to one
client).
[0016] Solution 6: The central station operator manu
ally connects to the video device.
Sep. 23, 2004
US 2004/0183668 A1
[0017] Listed below are the short comings of the current
solutions listed above.
[0018] Solution 1: This method is very labor inten
sive, resource intensive and cost prohibitive.
[0019] Solution 2: This method is very labor inten
sive, resource intensive and cost prohibitive.
[0020]
Solution 3: This method limits the number of
alarm conditions and cannot ensure the central sta
tion Will receive the video When there is an alarm
condition if they are onitoring more than one
account.
[0021]
[0038]
[0040]
[0022]
[0042]
[0023]
Solution 6: This method introduces the ele
ment of human error to connect to the video device
by requiring the central station operator to manually
enter the necessary account information to connect to
the video device and is very labor intensive, resource
intensive, cost prohibitive and creates a security
breach.
[0024]
It is therefore an object of the invention to . . .
[0025] verify alarms from intrusion detection sys
tems using video devices at monitored locations
[0026]
It is therefore an object of the invention to . . .
[0044]
It is another object of the invention to . . .
toring alarm signals from intrusion detection systems
It is another object of the invention to . . .
[0031] utiliZe a data base to store the video device
connection information
It is another object of the invention to . . .
[0033]
reduce the amount of time that is required to
verify an alarm With a video device
It is another object of the invention to . . .
[0035] reduce the human error involved With the
process of connecting to a video device
[0036]
rioritiZin ,
With monitoring video devices Within a central sta
tion
[0046]
It is another object of the invention to . . .
[0047] have IVM operate Without having to integrate
the intrusion detection device With the video device
at the monitored location
[0048]
It is another object of the invention to . . .
[0049]
alloW the central station the choice of vieWing
the video on the same monitor they use to monitor
intrusion detection devices or at their option vieW it
on a separate monitor
SUMMARY OF THE INVENTION
[0050] In accordance With the present invention, there is
provided a process to monitor and verify alarm conditions
from an unlimited number of video devices Within a central
station. This invention solves the problem of ansWering,
prioritiZing, queuing and routing incoming alarm signals by
integrating the current method of monitoring alarm signals
from intrusion detection systems With a neW process for the
central station to connect to a video device (at the monitored
location) When an alarm condition has occurred. The inven
video device detects an alarm condition the alarm signal is
video monitoring With the present process of moni
[0034]
roblem of ansWerin ,
monitor video from an unlimited number of
[0029] seamlessly integrate the process of interactive
[0032]
solve the
queuing and routing alarm conditions associated
video devices, utilizing a variety of video delivery
methods and connections from a central monitoring
location
[0030]
It is another object of the invention to . . .
0045
tion utiliZes an alarm input device connected to an intrusion
detection system or video device. When the intrusion or
[0027]
[0028]
increase the services provided by central sta
tions
Solution 5: This method limits the number of
account.
It is another object of the invention to . . .
[0043]
alarm conditions and cannot ensure the central sta
tion Will receive the video When there is an alarm
condition if they are onitoring more than one
It is another object of the invention to . . .
[0041] reduce the consumer’s cost of having their
alarm signals veri?ed With video devices
Solution 4: This method limits the number of
account.
reduce the central station’s cost associated
With verifying alarm signals using video devices
alarm conditions and cannot ensure the central sta
tion Will receive the video When there is an alarm
condition if they are onitoring more than one
It is another object of the invention to . . .
[0039]
It is another object of the invention to . . .
[0037]
reduce the number of false alarms for police,
?re and emergency response teams
transmitted over the transmission medium to the central
station. The alarm signal is then processed by the alarm
processing device and/or the central station softWare. The
central station softWare places the alarm signal into a queue
along With the other alarm signals Which are Waiting for
delivery to the neXt available operator. The queue prioritiZes
the alarm signals by type (?re, medical panic, hold up,
burglary, etc.) and event time. The central station softWare
selects the highest priority alarm signal, combines the alarm
signal With the customer account record (address, oWner’s
phone number, Who to call list, response instructions, local
police department phone number, local ?re department
phone number, etc.), and delivers the alarm condition With
the customer account record to the neXt available operator.
The central station softWare displays the alarm condition on
the operators alarm screen, the account information for the
video device is forWarded either automatically by the soft
Ware or manually by the operator to establish a connection
to the video device. The video from the video device is then
displayed for the operator to vieW.
BRIEF DESCRIPTION OF THE DRAWINGS
[0051] A complete understanding of the present invention
may be obtained by reference to the accompanying draW
Sep. 23, 2004
US 2004/0183668 A1
ings, When considered in conjunction With the subsequent,
detailed description, in Which:
[0052]
FIG. 1 is an overvieW vieW of an Interactive Video
Monitoring Process.
[0053] For purposes of clarity and brevity, like elements
and components Will bear the same designations and num
bering throughout the FIGURES.
these are just a feW examples. There are many
other manufactures that make this device.
[0067] j. Card Access Reader—EXamples of card
access reader Will be Rutherford Controls part
number 9320, 9321, 9322 these are just a feW
examples. There are many other manufactures that
make this device.
[0068]
[0054]
2. connection medium 12
DESCRIPTION OF THE PREFERRED
EMBODIMENT
[0069]
FIG. 1 is an overvieW of the Interactive Video
[0070] b. CoaXial cable
Monitoring process
[0055] Generally speaking, the invention referred to as
Interactive Video Monitoring (IVM) pertains to a process of
monitoring video in a central station 18.
a. UTP cables
[0071]
c. Stand copper Wiring
[0072]
i. 2 conductor Wire
[0073]
ii. 4 conductor Wire
[0056]
NoW referring to FIG. 1:
[0074] d. Wireless
[0057]
The monitored location 8 consists of the folloWing
[0075]
elements:
[0076]
[0058]
1. alarm input device 10
[0059] a. Door and WindoW Contacts—EXamples
of door and WindoW contacts Will be Ademco part
number PAL-T, 943, 950, 7940, PR-20439 these
are just a feW eXamples of door contacts that are
available. There are many other manufactures that
make this device.
[0060] b. Motion Detection Sensors—EXamples of
motion detection sensors Will be Ademco part
e. other connection mediums
3. intrusion detection system 14
[0077]
a. Alarm Panel
[0078] i. DSC—Part number NT9010, PoWer
864, PoWer 832
[0079] ii.
Ademco—Vista-10P,
Vista-40,
LYNXR-EN
[0080] iii. DMP—XR20, XRZOOA, XRZOOL
[0081] b. Access Control Panel
[0082] i. Kantech—EntraPass
number 998, 998Pi, RX4GLD, 995 these are just a
feW. There are many other manufactures that make
this device.
[0061] d. Glass Break Detectors—EXamples of
glass break detectors Will be Ademco part number
[0083] ii. DMP—XR200
[0084]
c. Digital Video Recorders
[0085]
i. Cascadia—XM 24048016R
ASC25, ASC25R, 2520, 5849 these are just a feW.
[0086] ii. Pelco—DX-7000
There are many other manufactures that make this
[0087] iii. Philips—DESA
device.
[0062] e. Smoke and Heat Detectors—EXamples
of smoke and heat detectors Will be Ademco part
number 5807LS, 5807LST, 5808LST these are
just a feW examples. There are many other manu
factures that make this device.
[0063] f. Carbon monoXide detectors—EXamples
of carbon monoXide detectors Will be GE Inter
logiX part number 240 Series SafeAir® Carbon
Monoxide Alarm this is just an example. There are
many other manufactures that make this device.
[0064] g. Panic Buttons—EXamples of panic but
tons Will be Ademco part number 264, 266, 268,
these are just a feW examples. There are many
other manufactures that make this device.
[0065] h. Medical Alert Buttons—EXamples of
medical alert buttons Will be GE InterlogiX part
number 60-452-10-3195 this is just an eXample.
There are many other manufactures that make this
device.
[0066] i. Hold up Button—EXamples of hold up
button Will be Ademco part number 264, 266, 268,
[0088] iv. Kalatel—DVMRe
[0089]
d. Web Servers
[0090] i. Panasonic—NT-104
[0091] ii. OZVision—4VC
[0092] e. Other Monitoring Devices
[0093]
4. video device 42
[0094]
[0095]
a. Digital Video Recorders
i. Cascadia—XM 24048016R
[0096] ii. Pelco—DX-7000
[0097] iii. Philips—DESA
[0098] iv. Kalatel—DVMR
[0099] b. Video Servers
[0100]
c. Intrusion detecton sytem With a means of
transmitting video
[0101]
d. Web Servers
[0102] i. Panasonic—NT-104
[0103] ii. OZVision—4VC
Sep. 23, 2004
US 2004/0183668 A1
[0104]
e. Web Cameras
[0105] i. CNB—W1000
[0106]
5. camera and lens 44
[0107]
a. Cascadia
[0108] i. HCC745N—13VM308AS
[0109] ii. HB24E—13VM550AS
[0110] iii. HCC645—13VM612AS
[0111] transmission medium 16 consists of the following
[0112]
1. PSTN
[0113] 2. Internet
[0114] 3. Ethernet
[0115] 4. ISDN
[0116] 5. Cellular
[0117] 6. Microwave
[0118] 7. Satellite
[0119]
8. Leased Line
[0120]
9. Other Communication Mediums
[0121]
The central station 18 consists of the following
[0122]
[0123]
1. alarm processing device 20
a. Alarm Receiver—DMP—SCS-lR
[0124] b. PC based receiver software—Heitel
Video Server
[0125]
[0126]
2. central station software 24
a. MAS
[0127] b. SIS
[0128]
C. SIM
[0129] d. DICE
[0130]
[0131]
3. central station data base 26
a. customer account record 28
[0132] b. site connection information
[0133] 4. central station operator’s workstation 32
[0134]
In accordance with the present invention, there is
with the other alarm signals which are waiting for delivery
to the neXt available operator. The queue prioritiZes the
alarm signals by type (?re, medical panic, hold up, burglary,
etc.) and event time. The central station software 24 selects
the highest priority alarm signal 22, combines the alarm
signal 22 with the customer account record 28 (address,
owner’s phone number, who to call list, response instruc
tions, local police department phone number, local ?re
department phone number, etc.), and delivers the alarm
signal 22 with the customer account record 28 to the neXt
available operator. The central station software 24 displays
the alarm condition on the operators alarm screen, the
account information for the video device 42 is forwarded
either automatically by the software or manually by the
operator to establish a connection to the video device 42.
The video from the video device 42 is then displayed for the
operator to view.
[0136]
Listed below is an eXample of how a central station
software 24 manufacturer has implemented Interactive
Video Monitoring (IVM):
[0137]
Cascadia Video Interface
[0138] 1.0 Scope
[0139] This document describes the software settings in
MASterMind central station 18 Monitoring Software
required to enable integration with Cascadia Video Devices
using the Cascadia IVM software. The following items are
assumed to be available and/or installed:
[0140] MASterMind Monitoring version 6.14.01
(Build 8 or later.)
[0141]
Cascadia IVM software.
[0142] 2.0 Overview
[0143] The Cascadia IVM software typically resides on
the Operator’s workstation along side the MASterMind
Monitoring application. Both applications have been
enabled to communicate with one another using standard
TCP/IP. MASterMind software automates the connection
process of the Cascadia’s IVM software by transmitting data
(IPAddress, Site Code, User Name and Password) to initiate
the connection of the Cascadia’s IVM software to Cascadia
Video Devices.
[0144] 3.0 Basic Operation
provided a process to monitor and verify alarm conditions
[0145]
from an unlimited number of video devices within a central
Dispatch window, MASterMind Monitoring initiates the
station 18.
[0135] In operation, this invention solves the problem of
When a video alarm is pulled down in the Alarm
TCP/IP connection to Cascadia’s Video Devices. Once the
connection is established between these two applications,
42 (at the monitored location 8) when an alarm condition has
occurred. The invention utiliZes an alarm input device 10
MASterMind Monitoring proceeds to send commands to
Cascadia’s IVM software to initiate the display of live video
for the given site. The operator then controls all aspects of
the video display within Cascadia’s IVM software. When
the operator has ?nished handling the alarm in MASterMind
Monitoring and the Alarm Dispatch window is closed, the
connected to an intrusion detection system 14 or video
device 42. When the intrusion or video device 42 detects an
video connection to the site is closed and Cascadia’s IVM
software waits for another connection request from MAS
alarm condition the alarm signal 22 is transmitted over the
transmission medium 16 to the central station 18. The alarm
terMind Monitoring.
answering, prioritiZing, queuing and routing incoming alarm
signals by integrating the current method of monitoring
alarm signals from intrusion detection systems with a new
process for the central station 18 to connect to a video device
signal 22 is then processed by the alarm processing device
20 and/or the central station software 24. The central station
software 24 places the alarm signal 22 into a queue along
[0146] 4.0 MASterMind Monitoring Setup
[0147]
This section describes how to con?gure the MAS
terMind Monitoring application.
Sep. 23, 2004
US 2004/0183668 A1
[0148] 4.1 System Options
means for creating video images;
[0149] These are “system Wide” parameters that Will be
the same for each dispatch operator.
means for transmitting and/or storing video;
means for detecting an alarm condition for the intrusion
[0150] AltSys Video Port—speci?es the TCP/IP Lis
ten port that MASterMind Monitoring uses to estab
lish a connection With Cascadia’s IVM softWare.
This value must match the assigned Listen Port value
means for connecting the alarm input device or camera
and lens to the intrusion detection system or video
device;
con?gured for Cascadia’s IVM softWare.
[0151] Video Types—speci?es the supported video
types. This value should alWays be set to “ALTSYS”.
[0152] 4.2 Site Options
means for processing and transmitting alarm signal to the
central station;
means for transporting alarm signal or video data to the
[0153] For each site enabled With Cascadia Video
Devices, four Site Option values must be supplied Which
de?ne hoW Cascadia’s IVM softWare Will connect to the site
to retrieve video. These Will be selectable in a lookup of
available entries from the Options Setup WindoW.
[0154] ALTSYS Site Code (ALTSYS_SITE
_CODE)—de?nes the unique site identi?er used by
Cascadia’s IVM softWare to connect to video equip
central station;
means for locating the equipment for monitoring the
intrusion detection system and/or video device at the
monitored location;
means for receiving alarm signal from the monitored
location;
means for indentifying the monitored location and com
municating the event;
ment at the site.
[0155] ALTSYS Site IP Address (ALTSYS
_SITE_IP)—speci?es the IP Address that Cascadia’s
IVM softWare Will use to route to video equipment at
the site.
[0156] ALTSYS
detection system;
Site
User
Name
(ALTSYS
means for processing and serving the alarm signal to the
central station operator’s Workstation;
means for storing the customer’s account record;
means for storing customer’s account number, account
_SITE_USER)—used With the ALTSYS Site Pass
Word (beloW), this authenticates Cascadia’s IVM
information and video device connection information;
softWare to access the video equipment at the Site.
means for displaying the customer’s account record,
[0157] ALTSYS
Site
PassWord
(ALTSYS
_SITE_PW)
[0158]
4.3 Alarm Points
[0159]
Process Options can be associated With either
Events or Points. For an alarm to be “Cascadia video
enabled”, the Process Option of “ALTSYS” must be pro
vided in the Process Option ?eld on either the Event or Point
associated With the alarm event. The Process Option and
Process Option Type of ALTSYS should already be avail
and
alarm signal and video.
2. The interactive video monitoring (ivm) process in
accordance With claim 1, Wherein said means for locating
the intrusion detection system, video device, camera and
lens the central station is monitoring comprises a monitored
location.
3. The interactive video monitoring (ivm) process in
accordance With claim 1, Wherein said means for creating
video images comprises a camera and lens.
4. The interactive video monitoring (ivm) process in
able for selection.
accordance With claim 1, Wherein said means for transmit
[0160]
ting and/or storing video comprises a video device.
5. The interactive video monitoring (ivm) process in
Since other modi?cations and changes varied to ?t
particular operating requirements and environments Will be
accordance With claim 1, Wherein said means for detecting
apparent to those skilled in the art, the invention is not
considered limited to the eXample chosen for purposes of
disclosure, and covers all changes and modi?cations Which
do not constitute departures from the true spirit and scope of
this invention.
prises an alarm input device.
6. The interactive video monitoring (ivm) process in
accordance With claim 1, Wherein said means for connecting
[0161] Having thus described the invention, What is
desired to be protected by Letters Patent is presented in the
the alarm input device or camera and lens to the intrusion
detection system or video device comprises a connection
an alarm condition for the intrusion detection system com
subsequently appended claims.
medium.
What is claimed is:
accordance With claim 1, Wherein said means for processing
1. An interactive video monitoring (ivm) process for
verifying alarms signals from an unlimited number of intru
sion detection systems and/or video devices utiliZing video
and transmitting alarm signal to the central station comprises
to provide additional information to a central station opera
tor at a central station. comprising:
accordance With claim 1, Wherein said means for transport
ing alarm signal or video data to the central station com
prises a transmission medium.
means for locating the intrusion detection system, video
device, camera and lens the central station is monitor
ing;
7. The interactive video monitoring (ivm) process in
an intrusion detection system.
8. The interactive video monitoring (ivm) process in
9. The interactive video monitoring (ivm) process in
accordance With claim 1, Wherein said means for locating
Sep. 23, 2004
US 2004/0183668 A1
the equipment for monitoring the intrusion detection system
and/or video device at the monitored location comprises a
central station.
10. The interactive video monitoring (ivm) process in
a central station softWare, for processing and serving the
alarm signal to the central station operator’s Worksta
tion;
accordance With claim 1, Wherein said means for receiving
alarm signal from the monitored location comprises an
a central station data base, for storing the customer’s
account record;
alarm processing device.
11. The interactive video monitoring (ivm) process in
a customer account record, for storing customer’s account
number, account information and video device connec
accordance With claim 1, Wherein said means for indentify
ing the monitored location and communicating the event
comprises an alarm signal.
12. The interactive video monitoring (ivm) process in
accordance With claim 1, Wherein said means for processing
and serving the alarm signal to the central station operator’s
Workstation comprises a central station softWare.
13. The interactive video monitoring (ivm) process in
accordance With claim 1, Wherein said means for storing the
customer’s account record comprises a central station data
base.
14. The interactive video monitoring (ivm) process in
accordance With claim 1, Wherein said means for storing
customer’s account number, account information and video
device connection information comprises a customer
account record.
15. The interactive video monitoring (ivm) process in
accordance With claim 1, Wherein said means for displaying
the customer’s account record, alarm signal and video
comprises a central station operator’s Workstation.
16. An interactive video monitoring (ivm) process for
verifying alarms signals from an unlimited number of intru
sion detection systems and/or video devices utiliZing video
to provide additional information to a central station opera
tor at a central station. comprising:
a monitored location, for locating the intrusion detection
system, video device, camera and lens the central
station is monitoring;
a camera and lens, for creating video images;
a video device, for transmitting and/or storing video;
tion information; and
a central station operator’s Workstation, for displaying the
customer’s account record, alarm signal and video.
17. An interactive video monitoring (ivm) process for
verifying alarms signals from an unlimited number of intru
sion detection systems and/or video devices utiliZing video
to provide additional information to a central station opera
tor at a central station. comprising:
a monitored location, for locating the intrusion detection
system, video device, camera and lens the central
station is monitoring;
a camera and lens, for creating video images;
a video device, for transmitting and/or storing video;
an alarm input device, for detecting an alarm condition for
the intrusion detection system;
a connection medium, for connecting the alarm input
device or camera and lens to the intrusion detection
system or video device;
an intrusion detection system, for processing and trans
mitting alarm signal to the central station;
a transmission medium, for transporting alarm signal or
video data to the central station;
a central station, for locating the equipment for monitor
ing the intrusion detection system and/or video device
at the monitored location;
an alarm input device, for detecting an alarm condition for
the intrusion detection system;
an alarm processing device, for receiving alarm signal
from the monitored location;
a connection medium, for connecting the alarm input
an alarm signal, for indentifying the monitored location
device or camera and lens to the intrusion detection
system or video device;
an intrusion detection system, for processing and trans
mitting alarm signal to the central station;
and communicating the event;
a central station softWare, for processing and serving the
alarm signal to the central station operator’s Worksta
tion;
a transmission medium, for transporting alarm signal or
video data to the central station;
a central station data base, for storing the customer’s
account record;
a central station, for locating the equipment for monitor
ing the intrusion detection system and/or video device
at the monitored location;
a customer account record, for storing customer’s account
number, account information and video device connec
an alarm processing device, for receiving alarm signal
from the monitored location;
a central station operator’s Workstation, for displaying the
customer’s account record, alarm signal and video.
an alarm signal, for indentifying the monitored location
and communicating the event;
tion information; and
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