Employee Safety Handbook

Employee Safety Handbook
CITY OF SURREY
EMPLOYEE SAFETY
HANDBOOK
Revised: August 2015
Version 5.0 08/21
SAFETY LIVES HERE
THINK SAFE, WORKSAFE
“Safety is everybody’s business.
Our safety culture is built on encouraging safe behaviors”
Sam Chauhan
This is a living document and ongoing improvements will be
made to improve the health & safety of all employees,
volunteers and contractors.
Updated document will be posted as revised on the City of
Surrey intranet under Health & Safety.
This document does not replace the Workers’ Compensation
Act or WorkSafe BC OH&S regulation.
Fire Department Employees shall be governed by this policy
where appropriate. Fire Department specific operational
guidelines and safety policies may vary and be exempt from
some of the content in this document.
For information on:
City Occupational Health & Safety programs, safety issues and
questions
Call:
Sam Chauhan
Manager, Occupational Health & Safety
604-591-4658
778-846-0673
Scott McMillan
Occupational Health & Safety Specialist
604-591-4329
778-846-0562
Linda Gildersleve
Occupational Health & Safety Assistant
604-591-4131
Original: June 2003; V2 - April 2008; V3 - June 2014; V4 -November 2014; V5- August 2015
Version 5.0 08/21
TABLE OF CONTENTS
Occupational Health and Safety Policy
1
Roles and Responsibilities
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Managers
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Supervisors
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All Employees
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Contractor
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Occupational Health & Safety Division
1
Joint Occupational Health & Safety & Committees
3
Refusal of Unsafe Work
6
General Rules
6
Bullying & Harassment
8
Discipline for Safety Violations
8
Hazard / Incident Reporting Protocol
9
Work Related Injuries
10
First-Aid
12
Incident / Injury Reporting
13
Office and Clerical Work
13
Violence in the Workplace ......
14
Dealing With Conflict
15
Drugs and Alcohol
17
Smoking
17
Working Alone
18
Equipment Guards
20
Personal Protective Equipment (PPE)
20
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Head
Footwear
Leg Protection
Shirts
Pants
High Visibility Apparel
Buoyancy Equipment
Eye Protection
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2
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3
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Respirators
Other Personal Protective Equipment
Biohazardous Materials –Bloodborne Pathogens
25
Protecting the Public.
29
Proper Lifting Techniques
30
Mobile Equipment .....
33
Confined Space ........
34
Ladder Safety
35
Fire Protection
36
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Extinguishers
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Evacuation
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Housekeeping
Housekeeping..
37
Electrical Safety
38
Respirable Silica Exposure Control
38
De-Energization & Lockout – Hazardous Energy Control Program
39
General Excavation Safety
40
Fall Protection..
42
Cold Stress
42
Heat Stress
45
Asbestos- Building Management
47
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CITY OF SURREY
SAFETY & HEALTH PHILOSOPHYAND RESPONSIBILITIES
The City of Surrey supports the objective of providing a safe and healthy working
environment for city employees and clientele.
In order to achieve this objective, it is important that each employee understand his or
her role and responsibility as it pertains to safety.
OCCUPATIONAL HEALTH AND SAFETY POLICY
The City of Surrey, in conjunction with Council’s “Safe City” initiative, is committed to
providing a safe and health work environment for its employees, volunteers, and
contractors. A safe workplace environment contributes to a safe public environment.
The City will comply with statutory requirements, codes of practice and industry
standards including those prescribed by the Workers’ Compensation Act and the
Workers’ Compensation Board (WorkSafeBC) Occupational Health & Safety Regulation.
ROLES and RESPONSIBILITIES
The City Manager will ensure that a comprehensive health & safety program is
established and maintained in accordance with Workers’ Compensation Act and
WorkSafeBC OHS Regulation requirements.
Managers Responsibilities
It is every Manager’s responsibility to:
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Provide a safe and healthy workplace;
Maintain facilities and equipment to ensure that hazards are guarded against or
eliminated;
Ensure that all work related injuries are reported to WorkSafeBC (through
Occupational Health & Safety Division);
Ensure employees receive appropriate and adequate training, instruction, and
supervision;
Initiate, maintain and publicize occupational health & safety policies and programs;
Support supervisors, safety advisors, and workers in their health and safety
activities;
Take action as and when required to improve or eliminate unsafe conditions,
Provide personal protective equipment where required;
Provide adequate first aid facilities and services; and
Enforce health & safety requirements
Supervisors Responsibilities (includes Battalion Chief & Captain)
It is every Supervisor’s responsibility to:
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Know the City’s health & safety policies and his/her responsibilities concerning them;
Follow safe work procedures and set a good example;
Ensure all workers receive adequate instruction and training in safe work procedures;
Provide safety orientation to new employees;
Ensure that equipment and materials are properly handled, stored, and maintained;
Train workers for all tasks assigned to them, and check that their own work is
being done safely;
Ensure that only authorized, adequately trained workers operate machinery and
equipment;
Ensure workers follow safe work procedures;
Enforce health & safety requirements;
Ensure accident investigations are completed and recommended corrective;
Take actions to prevent the recurrence of accidents;
Be knowledgeable about WCB OH&S Reg. applicable to the work being supervised;
Ensure that equipment and facilities are properly maintained; and
Consult & cooperate with the Joint Occupational Health & Safety committees
Employee Responsibilities
It is every employee’s responsibility to:
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Know and follow health and safety requirements affecting your job;
Ask for training if you don’t know how to do something safely, before you begin work;
Work safely, and encourage your co-workers to do the same;
Immediately report any work related injury to his/her supervisor;
Not remain on the work site while his/her ability to work is in any way impaired;
Report unsafe acts and conditions;
Correct unsafe conditions immediately whenever it is possible to do so;
Actively participate in the City’s health & safety program;
Not engage in horseplay;
Take the initiative. Make suggestions to improve health & Safety
Use or wear personal protective equipment as required by WCB OH&S Reg.
and/or City Procedures;
Take reasonable care to protect your health & safety and the health and safety
of other persons who may be affected by your act’s or omissions at work; and
Ask for training instruction if you are planning on using equipment you are not
familiar with
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Contractors Responsibilities
Ensure their own and other workers’ safety by working in accordance with the Workers’
Compensation Act and WorkSafeBC Occupational Health & Safety Regulation. The
contractors must ensure that all Workers' Compensation Board safety rules and regulations
are observed during performance of their agreement with the City, not only by the
Contractor, but by all sub-contractors, workers, material personnel and others engaged by
the Contractor in the performance of their Agreement. A Contractor working for the City of
Surrey is required to have an Occupational Health & Safety Program and must designate a
qualified safety coordinator for multi-employer worksites. Contractors are required to work
safely, promote and use safe work practices, promote safe working conditions, report
unsafe acts and conditions to the Prime Contractor and advise the City of Surrey when they
have had a serious workplace incident/accident.
In addition, all Contractors working for the City must adhere to the information contained in
the City’s Contractor health & safety expectations document. This document can be
obtained from Purchasing or Occupational Health & Safety Section.
Occupational Health & Safety Division (OHS)
Occupational Health and Safety programs are governed by the BC Workers'
Compensation Board Regulations. The administration of the Health & Safety Program is
the direct responsibility of the Manger, Occupational Health and Safety, City of Surrey.
OHS will plan and co-ordinate the City’s occupational health & safety program to ensure
compliance with statutory requirements and to promote a safe and healthy workplace.
OHS will act in a resource and advisory capacity with respect to occupational safety to
managers, supervisors, workers, and the Joint Occupational Health and Safety
Committees (provide assistance regarding the interpretation of WCB requirements).
JOINT OCCUPATIONAL HEALTH & SAFETY COMMITTEES
The City of Surrey has two main Joint Occupational Health & Safety (JOHS) Committees
- one that includes representatives from CUPE and one that includes representatives
from the Firefighter’s union. Both committees are “joint” committees in that they have
equal representation from both union and management personnel.
These committees are a requirement under the Workers' Compensation Board's
Occupational Health and Safety Regulation. The purpose of the Committees is to:
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Assist in creating a safe workplace;
Identify and resolve safety and health issues in the workplace;
Recommend actions which will improve the effectiveness of the Occupational
Health and Safety Program;
Promote and ensure compliance to the WCB Occupational Health and Safety
Regulation.
Any safety concerns that employees may have should first be brought to the attention of
their immediate supervisor. If the safety issue cannot be resolved at this level, the issue
may be brought to the attention of their Manager and their Safety Committee
representative.
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In addition to the two Joint Committees there are three sub committees that operate to
deal with issues that occur in their respective areas. These are:
1. City Hall Sub-Committee
2. RCMP Sub-Committee
3. Community and Recreation Services Sub-Committee
All committees meet monthly. Names of the committee members are posted in each
facility.
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City of Surrey
Joint Occupational Health & Safety Committees August 2015
City-Wide Joint Committee
Dan Nielsen
Perry Fulop
Kevin Clifford
Jeff Welch
Parks Operations
Community & Recreation
Civic Facilities
Engineering Operations
502-6335
502-6307
590-7261
591-4243
Tasha Yakemchuk
Allyson Fennell
Aman Cheema
Tom Wiebe
Park Operations
Community & Recreation
Engineering Operations
Civic Facilities
502-6379
501-5803
719-6335
590-7258
Jean Kilby
President - CUPE 402
[email protected]
813-5566
Advisory
Sam Chauhan, Manager, Occupational Health & Safety
591-4658
Scott McMillan, Occupational Health & Safety Specialist
591-4329
Fire Department Joint Committee
Woznikoski, Brian
A/C Fire Hall #1
543-6708
Dan Kehler
Fire Hall #5
514-7770
Dave Burns
Fire Hall #1
Cam Hunter (On-Call rep)
603-8661
543-6700
Advisory
Sam Chauhan, Manager, Occupational Health & Safety
591-4658
City Hall Joint Committee
Scott McMillan
Farhad Alizadeh
Human Resources
Civic Facilities
591-4329 Lee-Anne Pitcairn
590-7297 Eleanor Enns
Aman Randhawa
Jean Kilby
Joshua Jensen,
Oliver Young
Planning & Development
Engineering
Finance/IT
CUPE 402
By-Law
Civic Facilities
591-4509
598-5527
592-7005
813-5566
591-4468
598-5822
Advisory
Sam Chauhan, Manager, Occupational Health & Safety
591-4329
R.C.M.P. Joint Committee
Theresa Magnien RCMP Main
Cathie Matthews RCMP Main
Carrie Chattell
Blair Berkner
Amber Tessier
Lorene Thiessen
604 507-5985
604 599-7610
Advisory
Scott McMillan, Occupational Health & Safety Specialist
District 4
District 3
Main
Main
604-599-7710
604-599-7828
604-599-7686
604-599-7731
591-4329
Community & Recreation Services Joint Committee
Cris Gain
Perry Fulop
Jim Tyler
Arena, Building Standards 591-4792
Aquatics, Newton
502-6307
Seniors, Guildford
501-5035
Layna Neilson
SSLC Skate Instructors
Allyson Fennell
Arenas
Jenn Farrell
Guildford, Aquatics
Corrinne Garrett
SSLC, Aquatics
Avalene Bitschy
Newton
Linda Nawrocki SSLC
South Surrey, Aquatics
Traci Rennie
SSLC
Lynsey Nielsen
Chuck Bailey
Seun Wong
Seniors, Cloverdale
501-5560
501-5803
592-2603
501-5966
501-5536
502-6223
501-5961
501-5955
591-4642
598-7986
Advisory
Scott McMillan, Occupational Health & Safety Specialist
591-4329
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REFUSAL OF UNSAFE WORK
An employee may refuse to work if continuing to do so would endanger the health and
safety of the employee, fellow employees or others. The worker must immediately report
the circumstances of the unsafe condition to his or her supervisor or manager. If the
unsafe condition is not remedied or the issue is not resolved the Manager, Occupational
Health & Safety Advisor must be contacted.
A common sense approach usually resolves the issue.
GENERAL RULES
1. Personal protective equipment, as determined by the City, through consultation with
the Joint Health and Safety Committee must be worn when and where required.
2. Report ALL injuries to your supervisor immediately.
3. Report any unsafe conditions, including someone under the influence or hazards,
which may allow an injury to occur to you or to a fellow worker.
4. Report any property damage, regardless of how minor.
5. Horseplay, gambling and the use of alcohol or narcotics will not be tolerated.
6. No Smoking within 7.5M of a City owned buildings door exits, windows and vents.
7. Always use the correct posture when lifting and get assistance if the weight is
excessive.
8. Report any unsafe conditions, including someone under the influence or hazards, which
may allow an injury to occur to you, a fellow worker, or others on the worksite.
9. Report any property damage, regardless of how minor.
10. Restricted and controlled products will be labeled, used and stored in accordance with
the associated regulations, e.g. WHMIS. Follow all procedural instructions when using
or handling hazardous materials/controlled products and ensure that all containers of
hazardous/controlled product materials are properly labelled and stored in designated
areas.
11. Obey all posted signs and notices. Do not venture into areas that you are not
authorized to enter.
12. Do not work within the limits of approach to high voltage equipment.
13. If working at heights greater than 10 feet a Fall Protection system must be in place. The
appropriate Fall Protection equipment must be worn at all times.
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14. Housekeeping (Orderliness and good housekeeping are basic requirements and must
be maintained at all times):
a) Aisles are to be kept clear at all times.
b) Individual work areas are to be kept clean and tidy.
c) All materials, tools, products and equipment are to be kept in their designated
areas.
d) Liquid spills are to be cleaned up immediately to prevent slips and falls.
e) Accumulation of oily rags, combustible refuse or similar fire hazards will not be
tolerated.
15. Fire Prevention:
a) Become familiar with Surroundings and emergency exit.
b) Ensure aisles and exits are not blocked at any time.
c) Anytime a fire extinguisher is used, report it immediately to your supervisor, so
that it can be recharged.
15. Equipment Operation (Any equipment, which could create a hazard, must be
maintained in good condition):
a) Equipment must not be repaired, adjusted or operated unless by a "competent
person" who understand the safe operating procedures.
b) Always be aware of the use and location of the "EMERGENCY STOP" button, if
equipment is so equipped, before using the equipment.
c) Loose clothing, jewelry and long hair must be secured to prevent becoming
entangled with equipment.
d) The Operator must check all safety devices on equipment before operation.
e) All equipment must be turned off and the appropriate "lock-out" procedure
followed, prior to repairs, cleaning, adjustment or lubrication.
f) Personal Cell phones, Radio/Walkman/I-pod Head phones, are not allowed to be
worn or used during regular work operations.
g) All ladders must be of an approved type and length. Unacceptable ladders must
be removed immediately from the premises.
h) All vehicles and equipment on City property must be kept in safe mechanical
condition at all times, and be operated only by persons with a valid driver’s
license and/or proper training and qualifications.
16. Ground Disturbance –Every time you dig in the ground, with a shovel or mechanized
equipment, you run the risk of loss of life or damage to property if you hit any of the
many buried cables, conduits, gas or oil pipelines and/or other underground facilities
that serve our city, BC One Call Must be called and a ticket obtained prior to
commencing any ground disturbance activities
17. Always be aware of the location of the Health and Safety Bulletin Board.
WorkSafeBC OHS Regulation and Workers’ Compensation Act are available from
Occupational Health and Safety or
http://www2.worksafebc.com/Publications/OHSRegulation/Guidelines.asp
Each individual Department is required to develop specific health and safety rules
and regulations for its own specific hazardous situations. Please consult with your
supervisor should you have any doubts or questions about a certain operation.
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BULLYING & HARASSMENT
Do not engage in the bullying and harassment of others. Bullying includes any
inappropriate conduct or comment made by an individual that he/she knew or reasonably
ought to have known would cause another individual to be humiliated or intimidated.
Note: Bullying does not include any legitimate job related actions performed in good faith by supervisors and
management employees such as work direction or assignment, performance appraisals, attendance
monitoring and implementation of disciplinary and other corrective actions.
Please refer to the City of Surrey Respectful Workplace Policy and Investigation
Procedures. This policy is located on the intranet and available from Human Resources
Department. All staff are encouraged to attend the City of Surrey Respectful Workplace
training.
DISCIPLINE FOR SAFETY VIOLATIONS
Occupational Health and Safety Policies, Programs, Standard Operating Guidelines,
Standard Operating Procedures and Workplace Procedures, such as, but not limited to,
wearing personal protective equipment and confined space entry, fall protection, lock-out,
construction, excavation safe work procedures are designed to protect employees and
those around them from injury.
Employees are responsible for understanding and following all safety rules and procedures
and for performing their duties in a safe manner. Those employees who ignore or violate
Occupational Health and Safety Policies, Standard Operating Procedures or Workplace
Procedures may be subject to disciplinary measures. Workers and their supervisors shall
be held accountable for violations of health and safety rules, regulations, and procedures.
Disciplinary action, where necessary, will be dictated by the City of Surrey Policy and will
be based on the merits of the specific case.
The above is not restricted to just those Occupational Health and Safety Standards,
Standard Operating Procedures and Workplace Procedures that the employer has
prepared in written form; it is also applicable to general safe work practices which all
employees can reasonably be expected to know.
Prior to disciplinary measures being taken, management is advised to consult with Labour
Relations.
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HAZARD / INCIDENT REPORTING PROTOCOL
All employee accidents, injuries or exposures to potential hazards that occur while at work,
regardless of how minor or insignificant they seem initially, must be reported without delay
to a manager/supervisor. The following represents the protocol for reporting and
addressing Health & Safety issues in the workplace (i.e., incidents, hazards and
concerns):
1) Employee identifies an incident, perceived hazard or has a workplace health and safety
concern.
2) Employee must inform their immediate supervisor of the incident, issue or concern and
the background or reason(s) behind it.
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Injury reports should be submitted in writing to their immediate supervisors
using the Incident Report form available in the Admin office or by the lunchroom
bulletin board. If you have trouble locating a form, please contact your supervisor
or an H&S Committee representative.
Perceived hazards can be reported verbally or in writing to immediate
supervisors
In the event an employee requires immediate First-aid assistance, please
contact a First Aid attendant in your work area. First Aid attendants have
obtained and maintain Level I,II, or III certification and can assist you with
medical emergencies.
3) Supervisor must investigate to substantiate the issue, conditions or incident reported.
Once a hazard or safety issue has been identified or recognized there has to be some
evaluation of the risk presented. The supervisor must then work with senior
management to address the issue (i.e., prevent the same incident from happening
again) by applying the hierarchy of controls:
a)
b)
c)
d)
e)
Elimination (e.g., controlling the hazard at the source)
Substitution (e.g., replacing one substance or activity with a less
hazardous or harmful one)
Engineering (e.g., installing guards on machinery to provide extra
protection)
Administration (e.g., Policies and procedures for safe work practices)
Personal Protective Equipment (e.g., Respirators, earplugs, safety glasses,
etc.)
4) Supervisor informs concerned employee of resolution or response to the issue raised.
5) If the employee disagrees with the resolution (or feels the issue has not been
adequately addressed), the employee may then involve a Health and Safety committee
representative or Manager, Occupational Health & Safety.
6) An OHS professional gets involved only when a division/department cannot resolve
their OHS issues internally.
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WORK RELATED INJURIES
INFORMATION ON ROLES AND RESPONSIBILITIES FOR MAINTAINING A SAFE
WORKPLACE
ACCIDENT INVESTIGATIONS
The WorkSafeBC requires that all work-related accidents, injuries or exposures be
investigated. Accident investigations are conducted, to find the root cause and to prevent
the same incident from happening again.
The WorkSafeBC OHS Regulation further requires that accident investigations must be
carried out by persons “knowledgeable of the type of work involved and, if feasible,
include the participation of one worker representative and one employer representative,”
e.g. supervisor/manager.
Where the incident results in, or could have resulted in, major property damage and/or
injuries, the Manager, Occupational Health & Safety, Joint Occupational Health and
Safety Committee representative(s), and in some cases the WorkSafeBC, will become
involved in the investigation.
Supervisors are responsible for ensuring that accident investigations are completed for
all injuries/incidents and that recommendations to prevent a recurrence of the incident
are developed and implemented.
REPORTING A WORK-RELATED INJURY
All employee accidents, injuries or exposures that occur while at work must be reported
without delay to a manager/supervisor, and to Employee Health & Safety using a City
of Surrey Incident report and/or WCB report of injury form 6A. The employee must also
report to the first-aid attendant if warranted.
Fire Department employees shall follow OG 1.01.07.01 and fill out a Fire Department
accident injury report form
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To Report An Injury or Exposure:
Obtain and complete a WCB report of Injury Form 6A from your supervisor or the FirstAid Attendant in your area. Complete ALL the questions and be sure to include the
following information:
1. Did you report to First Aid?
2. Did you see a doctor?
3. Will you miss work beyond the day of injury because of this incident?
Once completed, submit the form to your supervisor for review and signature.
If you do not return to work following the incident, or if you are incapable of
completing the form:
Have a witness, a co-worker, or your immediate supervisor at the time of the injury
complete a City of Surrey incident form for you.
If you see a physician, chiropractor, physiotherapist, etc., or go to a clinic, or if the
incident results in time loss beyond the initial day of injury:
Notify Occupational Health & Safety Division immediately at 591-4131. This will help avoid
a delay in processing your claim.
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FIRST AID
If you experience a work related injury that requires first-aid, report to the First-Aid
Attendant in your area.
Names of First-Aid Attendants, how to contact them, and locations of First-Aid Rooms
(where required) must be posted in each facility.
There are specific work sites throughout the City that are required by the WCB to have a
designated First Aid Attendant. These are:
Lee-Anne Pitcairn
Karen Sadler
Aman Randhawa
City Hall
604 -591-4509
604 -591-4454
604 -592-7005
Mike Annesley
Jeff Welch
Steve Broad
Main Works Yard
604 -590-7226
604 -591-4243
604 -590-7265
RCMP
Dial 1234, or call OCC shift manager (7751) to page Occupational First Aid Attendant on
shift.
In addition, the WCB requires that the majority of outside workers have Level 1 First Aid
certification.
Fire Department employees have a First Responder 3 license.
First Aid Treatment
Requirements
A list of First Aid Attendants should be posted on the Safety Board.
When the City of Surrey supplies first aid kits to a work area, the area employees must be
aware of their location, contents and the kit instructions. Employees must learn to use this
equipment so they can render treatment for minor injuries.
Call a physician if an injury is serious.
It is the responsibility of the employees assigned a first aid kit to inspect the contents
monthly and replace expended items.
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Incident/Injury Reporting
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Immediately report all work related injuries/illness, near misses and unsafe
acts, conditions, and procedures to his/her supervisor.
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Complete the City of Surrey Employees Accident/Incident investigation
WCB Claim Form with Supervisor.
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Report to First Aid and to his/her supervisor if he/she has to leave the
workplace due to a work-related injury or illness
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Advise his/her supervisor immediately when he/she:
1. Misses work beyond the day of the injury due to an injury that occurred at
work, and
2. Sees a physician or other medical practitioner, e.g. chiropractor, the
hospital or a clinic for treatment of a work-related injury.
OFFICE AND CLERICAL WORK - GENERAL
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Do not leave chairs, wastebaskets, cords, or other articles where someone could trip
over them. Cords must be secured or taped down.
Do not leave desk or file drawers, cabinet doors, or slides open if unattended. Open
only one drawer in a file cabinet section at a time.
Do not use sharp pins for fastening paper together. Use staples, clips or other
approved fasteners.
Do not put broken glass or other sharp objects, or burning or smoking items in
wastebaskets unless properly protected.
Use an approved ladder or another safe support to reach material on a high shelf or
the like. Do not stand on boxes, crates, or chairs.
City of Surrey must use CSA approved electrical office equipment and all electrical
office equipment must be grounded with a double-insulated or approved grounding
plug.
Illumination (lighting)
City of Surrey will provide adequate lighting in all working areas while considering the type
of work and accepted standards of light requirements.
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VIOLENCE IN THE WORKPLACE
Employees who are at risk of potential violence must contact their manager to ensure they
receive instruction and adequate training.
In the event that employees from the City of Surrey find themselves in a situation where a
member of the public is threatening them or they anticipate that they could be the victim of
physical violence, the employee will be expected to follow the procedures as outlined.
Threats and Physical Violence
1. The employee is to withdraw from the situation quietly and immediately report the
incident to their Manager and in the event that an act of physical violence has occurred
the incident must be reported to the RCMP.
2. The manager is to ensure that the employee completes a City of Surrey Employer
Accident/Incident Investigation WCB claim form.
3. The employees’ Manager and Senior Advisor, Occupational Health & Safety is to
review the situation and determine appropriate follow-up.
Anticipated Violence
1. In the event that an employee anticipates that an act of violence may occur, their
Manager is to be notified immediately and the employee is to request their assistance
or take some other course of action that will assist the employee.
* If you have been involved in a Violence In the Workplace event it is recommended
that you see your doctor.
Note: Manager can contact Occupational Health & Safety for training and education
information.
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DEALING WITH CONFLICT
The City of Surrey recognizes the potential for violent acts or threats directed
against staff by persons other than our employees. Every effort has been
made to identify the sources of such action.
There is no sure way to tell whether someone will become violent; however, there
are often warning signs before violence occurs. These warning signs do not mean
that the individual will actually become violent, but they should be recognized as
warning signs of potentially violent acts:
Written, oral, or implied threats or intimidation
Fascination with weaponry or acts of violence
Expressions of hopelessness or heightened
anxiety
Expressed intention to hurt self or others
Apparent lack of concern for the safety of others
Externalization of blame
Irrational beliefs and ideas
Displays of excessive or unwarranted anger
Feelings of victimization
Inability to take criticism
Do's and don'ts for dealing with potentially violent individuals
Employees at all levels can improve their ability to distinguish between different, difficult,
and dangerous individuals.
Become familiar with the do's and don'ts on the next page for dealing with those who may
become violent.
Practice and learn the following techniques — this is not a list to pull out and use once you
are in a potentially violent situation.
Workers are required to report all incidents of violence or threats to their supervisors.
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Do’s
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Do project calmness. Move and speak slowly, quietly, and confidently.
Do listen attentively and encourage the person to talk.
Do let the speaker know that you are interested in what he or she is saying.
Do maintain a relaxed yet attentive posture.
Do acknowledge the person’s feelings and indicate that you can see she/he is upset.
Do ask for small, specific favors such as asking the person to move to a quieter area.
Do establish ground rules. State in a non-threatening manner the consequences of
violent or threatening behavior.
Do employ delaying tactics that give the person time to calm down. For example, offer
a glass of water.
Do be reassuring and point out choices.
Do help the person break down big problems into smaller, more manageable problems.
Do accept criticism. When a complaint might be true, use statements such as, “You’re
probably right” or “It was my fault.”
If the criticism seems unwarranted, ask clarifying questions.
Do arrange yourself so that your exit is not blocked.
Do make sure there are three to six feet between you and the other person.
Have code words to ask for assistance.
At the end of any incident make notes of what transpired and pass on to your supervisor.
Don’t
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Don’t make sudden movements that may seem threatening.
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Don’t pose in challenging stances: directly opposite someone, hands on hips, or with
arms crossed.
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Don’t challenge, threaten, or dare the individual. Never belittle the other person.
Don’t speak rapidly, raise your volume, or use an accusatory tone.
Don’t reject all demands.
Don’t make physical contact, jab your finger at the other person, or use long periods of
eye contact.
Don’t criticize or act impatient.
Don’t attempt to bargain with a threatening individual.
Don’t try to make the situation seem less serious than it is.
Don’t make false statements or promises you cannot keep.
Don’t try to impart a lot of technical or complicated information when emotions are high.
Don’t take sides or agree with distortions.
Don’t invade the individual’s personal space.
NOTE: Procedures should be used in conjunction with Violence In the Workplace
training.
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DRUGS AND ALCOHOL
A person must not enter or remain at any workplace while the person's ability to work is
affected by alcohol, a drug or other substance so as to endanger the person or anyone
else. (Zero tolerance)
Note: workers need to consider the effects of prescription and non-prescription drugs, and
fatigue, as potential sources of impairment. There is a need for disclosure of potential
impairment from any source, and for adequate supervision of work to ensure reported or
observed impairment is effectively managed.
SMOKING
The employer must control the exposure of workers at any workplace to environmental
tobacco smoke by:
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Prohibiting smoking in the workplace
Prohibiting smoking in City vehicles.
Do not smoke or strike an open flame where dangerous gases might be present- such as
in oil rooms or acetylene storage, in battery charging areas, or near flammable liquids.
Absence of "No Smoking" signs is no excuse for smoking in dangerous places.
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WORKING ALONE (Guidelines available from Occupational Health & Safety)
The City has developed “Working Alone or in Isolation Guidelines” for checking the wellbeing of a worker assigned to work alone or in isolation under conditions which present a
risk of disabling injury, if the worker might not be able to secure assistance in the event of
injury or other misfortune.
The procedure for checking a worker's well being must include the time interval between
checks and the procedure to follow in case the worker cannot be contacted, including
provisions for emergency rescue.
Employees must follow policy and procedures regarding Working Alone.
Examples of Positions That May Require Working Alone or in Isolation
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Park attendants on afternoon shift who have to close facilities
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Park operators on weekends and evenings
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Pool and arena service workers
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Garage or field service mechanics
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Parking control officers who work in underground parking or deserted parking lots
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City of Surrey employees performing janitorial and maintenance duties on the afternoon
and night shifts in vacant facilities
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Fire prevention officers conducting arson investigations
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Cemetery caretakers
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City of Surrey custodial guards and security guards
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Public works technicians checking alarms after hours
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Residential caretakers
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On call public-works workers
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Water samplers
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Building inspectors
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Property by-law enforcement officers
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SAMPLE- WORKING ALONE OR ISOLATION - Check-in Procedure
The worker will report-in from the location where the “working alone” will begin to the
following contact:
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Radio room
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Fire Dispatch (604-591-4431, 604-591-4432)
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Supervisor
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Other:_______________________________________________________
INFORMATION:
The worker will advise of the following:
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Job information: Task being performed
Phone number to contact the worker
Location of the job
How long the job will last
When the next check-in will be
The name of immediate supervisor
This information needs to be documented on a log sheet by the Contact person.
RISK:
 Special Risk: Hazards always present which could cause a disabling injury with no immediate
assistance available in the work area. Worker deems the 2-hour call-in is not sufficient for the
hazard level; it is the responsibility of the worker to inform Contact person that he/she will report in
on a more frequent basis until they have left the hazardous area. ie) Confined Space – 20 min callin.
 High Risk: Hazards always present which could cause a disabling injury with no immediate
assistance available in the work area. The worker will report-in every 2 hours thereafter,
throughout the working period. Workers are responsible to notify Contact person of their location at
each report due time. Coffee and lunch breaks will be included for high-risk areas. If the worker
deems the 2-hour call-in is not sufficient for the hazard level, it is the responsibility of the worker to
inform Contact person that they he/she will report in on a more frequent basis until they have left
the hazardous area.
 Medium Risk: Hazards present part of the time with nearby assistance available occasionally.
The worker will report-in every 3 hours thereafter, throughout the working period. Workers are
responsible to notify Dispatch of their location at each report due time. Coffee and lunch breaks
will be included.
 Low Risk: Very few hazards present and assistance is available frequently as required. The
worker will report-in every 4 hours thereafter, throughout the working period. Workers are
responsible to notify their Contact person of their location at each report due time. Coffee and
lunch breaks will be included.
Note: Contact person will maintain a list of telephone numbers, radio call signs
and/or pager numbers for all employees who may have to work alone.
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WORKING ALONE OR ISOLATION - Check-in Procedure Check-out Procedure
When the work is finished the worker will check out by notifying the Contact person.
The contact person will document the checkout time.
If the worker does not check out at the agree-upon time, Contact person will initiate the
following emergency procedures:
1.
Try to call the worker using a radio, telephone, or pager (provide a five minute
grace period)
2.
Call the designated manager/supervisor; advise worker is “Missing in Action”.
3.
Request Fire to attend to the job location.
If a worker does not check in, and realizes he/she is overdue, the worker must
immediately:
A.
B.
Call the Contact person and determine what level of action has been taken
Attempt to notify whoever has been dispatched that they are safe.
EQUIPMENT GUARDS
A person must not intentionally remove, impair, or render ineffective any safeguard
provided for the protection of workers, except as permitted by the Workers' Compensation
Board Regulation.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
Head
Safety headgear will be provided by the City and must be worn by employees at all times
in any work area where there is a danger of head injury from falling, flying or thrown
objects, or other harmful contacts from either above or the side.
Provided there are no hazards from falling, flying or thrown objects, or other harmful
contacts, possible exceptions to the above may include meter reading, piezometer
readings at the landfill, survey crews not in construction areas, water testing in land
development projects where no equipment is working, cutting lawns, routine inspection of
pump stations and other general horticultural work.
Safety headgear must meet the requirements of either CSA, ANSI, or Japanese Industrial
Standards and must be labelled as meeting one of these standards.
Workers who are exposed to an electrical hazard must wear safety headgear that has an
appropriate non-conductive rating.
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Workers who are required to wear safety headgear must use chin straps when:
 Climbing or working at a height of 3m (10ft) or more, or
 If exposed to high winds or other conditions that may cause loss of the headgear
(whether at a height or at ground level).
Damaged headgear or headgear with missing, mismatched, or modified components must
be removed from service. Damage includes tears or cuts in the internal suspension, rings
with a common center on the shell, a brittle shell, or deep gouges cut into the shell.
Footwear
All employees who are exposed to hazards that could injure their feet must wear safety
footwear that is of an appropriate design and construction, and is made of a material
appropriate to the protection required. Where safety footwear is required to be worn it
must meet the requirements of either CSA, ANSI, or the British Safety Institution standards
regarding protective footwear.
The presence of the following factors shall be considered when determining the need for
appropriate protection:
 Slipping
 Uneven terrain
 Temperature extremes
 Corrosive substances
 Puncture hazards, etc.
The following City employees must wear approved safety footwear:
 All outside workers
 Arena icemen
 Maintenance staff
 Survey crew, permits and license inspection staff, e.g. plumbing inspectors,
electrical inspectors
 Other workers as determined by their supervisor while taking into account the
potential hazards involved, including the above factors, and the work being done.
Workers shall ensure that footwear is in an appropriate condition to provide the required
protection. Safety footwear must be ankle height as a minimum.
Leg Protection
Leg protective devices meeting the WCB standard PPE 1-1997 must be worn by any
worker operating a chain saw. (Firefighters using a chain saw at a structural fire are
exempt from this requirement). The leg protective devices must have a label permanently
affixed to the outer surface indicating the standard it complies with.
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Shirts
Shirts must be worn at all times and in all areas.
Pants
Short pants must not be worn by City employees while at work except by lifeguards in
outdoor pools and specific staff operating summer programs in parks. However,
supervisors may determine other areas where short pants may be acceptable, taking into
account the work being done and the hazards involved.
High Visibility Apparel
All high-visibility apparel, including jackets, vests, coveralls and harnesses, must meet the
requirements of the WCB Personal Protective Equipment Standard 2-1997.
High visibility vests will be provided to employees by the City.
whenever there is a danger arising from moving vehicles.
They must be worn
Workers that direct traffic must wear a high visibility vest and wrist bands with a minimum
5cm wide fluorescent strip around the circumference. Wristbands are not required when
directing traffic in an emergency or on a temporary basis and not as part of their normal
duties.
Fire Service Directive
Surrey Fire Service employees are expected to wear the correct level of protection on
City highways and roadways when responding, and conducting emergency work.
Emergency work may include motor vehicle incidents, structure fires, and assisting
citizens.
During emergency work all crew members should wear approved personnel protective
equipment (PPE) to ensure the required & regulated level of safety and visibility for the
assigned duty. Fire crews need to ensure when working on roadways, the scene working
area is adequately shielded with their apparatus and other traffic control tools such as road
cones. If emergency work has been completed and the crew is required to wait for police
or tow trucks, they are to remain in a shielded or protected area. If PPE has been
removed, personnel will wear high visible traffic vest in the protected area.
Do not use traffic safety vests if fire rescue related operations are being performed. Traffic
safety vests will interfere, impede and compromise safety if worn while fighting fires or
wearing other required PPE.
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Buoyancy Equipment
City employees (other than certified lifeguards working at City pools) working under
conditions which involve a risk of drowning must wear a personal flotation device (PFD) or
lifejacket with enough buoyancy to keep the worker's head above water. Buoyancy
equipment must be labelled and meet the requirements.
Eye Protection
Eye protection must be worn by all persons assigned to or entering areas where eye
hazards are present, or performing tasks in which eye hazards are present.
Examples of such hazards include the following:
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Sparks, or open flame;
Toxic, poisonous, irritating, or corrosive chemicals;
Glass, wood or metal processing, particularly grinding, welding, chipping,
Sawing and sanding;
Potential exposure to injurious radiant energy, such as welding, ultraviolet
light, and brazing; or
Any other hazardous situations as designated by the immediate supervisor.
Respirators
(Guidelines available from Occupational Health & Safety)
The City of Surrey must provide, and the employee must wear appropriate respiratory
protective equipment if exposed to air contaminants (vapours, gases, dusts, fumes, silica
etc.) or to an oxygen deficient environment.
Types of respirators include the following:
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Air purifying respirators:
Single use
Re-usable
Breathing air respirator:
Supplied air respirator (pressure demand)
Self-contained breathing apparatus (SCBA).
When City of Surrey provides a respirator for a particular work activity you must wear it.
The respirator must provide adequate protection against the anticipated hazard. Where
various types of respirators are available, take care to select the proper type. If there is
doubt, use the more protective device.
A respirator with a dust filter is not suitable when working with toxic fumes. Respirator
users must follow manufacturer's instructions.
Employees must receive training before using a respirator.
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Employees who use respirators must be clean-shaven and be fit-tested annually to verify a
proper seal.
Employees must perform a positive/negative test each time they use the respirator.
Fire Service Working In or Near Areas with Hazardous Atmospheres
Operational Guideline 2.07.01
Breathing Apparatus shall be used by all personnel operating:
- In an atmosphere which is suspected of being contaminated or oxygen deficient.
- In an atmosphere which may suddenly become contaminated or oxygen deficient.
This includes all personnel operating:
- In an active fire area.
- Directly above an active fire area.
- During post fire operations- in an area that may
be off gassing.
- In a potential explosive or fire area, including gas
leaks and fuel spills.
- Where products of combustion are visible in the
atmosphere, including vehicle fires
and dumpster fires--where invisible contaminants are
suspected to be present (i.e. Carbon Monoxide during
overhaul).
- Where toxic products are present, suspected to be
- Present, or may be released without warning.
- In any confined space which has not been tested to
establish respiratory safety.
Premature removal of S.C.B.A. must be avoided at all times. This is particularly significant
during overhaul when smoldering materials may produce increased quantities of carbon
monoxide and other toxic products. In these cases S.C.B.A. must be used or the
atmosphere must have changed and must be tested.
Other Personal Protective Equipment
Other personal protective equipment is available through the worker's supervisor. Such
equipment may include but is not limited to:
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Hearing protection - (see City of Surrey policy and procedures)
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Hand protection, e.g. gloves
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Face protection, e.g. goggles/safety glasses, face shields
Such equipment must be chosen in accordance with manufacturer's instructions and City
of Surrey policy and procedures.
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BIOHAZARDOUS MATERIAL- BLOODBORNE PATHOGENS
(Guidelines available from Occupational Health & Safety)
If City employees are exposed to blood or body fluids during the course of their work, they
will reduce the risk of transmitting blood borne pathogens such as Hepatitis B and HIV by
adhering to this Accidental Exposure to Blood or Body Fluids procedure.
Vaccination against hepatitis B virus must be made available at no cost to the worker,
upon request, for all workers who have, or who may have, or who may have, occupational
exposure to hepatitis B virus.
Note to Engineering, Fire and Parks, Recreation and Culture Staff:
Vaccination information is for the following positions:
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Parks, Recreation and Culture Lifeguards
Building Maintenance workers
Firefighters
Parks, Recreation and Culture and Engineering outside workers
Any employee responsible for providing first aid or cleaning up of bodily
fluids as a requirement of their job
The employee is responsible for contacting “WE CARE HEALTH SERVICES” and
scheduling an appointment. “WE CARE” hours are from 8:30 AM – 4:30 PM, Monday to
Friday. Please call “WE CARE” at 604-596-0772 to arrange for the time of your
appointment.
PLACE:
WE CARE HEALTH SERVICES
Suite 1108 – 7330 – 137th Street
Surrey, BC V3W 1A3
TIME:
Please call 604-596-0772 to schedule/confirm appointments.
If you are unable to attend on the day arranged, please contact “WE CARE” to arrange
another time.
Fire Service
Fire Service employees should reference the SFS Infectious Disease Manual found on the
Fire Intranet/ Operations/Documents links section and follow the operational guidelines
and reporting of Infectious disease procedures as outlined.
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Blood & Body Fluid Exposure Procedures
Have you been exposed?
You have been exposed if you have been:
 Stuck or pricked with a used or dirty needle

Splashed with blood or body fluids to an open wound or non-intact skin

Punctured with a contaminated sharp like bloody glass
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Splashed by blood or body fluids in the eye, nose or mouth
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Bitten or scratched by another person
When an exposure occurs, you should...
1. Immediately:
For Skin Exposure/Needle Stick:
Allow immediate bleeding of the wound.
Wash thoroughly with soap and water
For Eye/Mouth Exposure:
Flush well with water for at least 10 minutes.
2. Report the exposure to your Supervisor.
3. Go immediately to the nearest hospital Emergency department to be assessed by the
doctor on duty. Let the triage nurse know that you have had a blood/body fluid
exposure. Provide the doctor with as much information as you can about your
exposure incident. The doctor will advise you about your risk and whether you need
blood tests. You will be given advice about whether you need follow up by your family
doctor.
4. Remember to complete an accident report form so that proper follow up will be done.
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Follow-up
You and the source person (if known) are asked to consent to testing for Hepatitis B,
Hepatitis C, and HIV antibodies. You will be advised of the results to guide your care.
If required, you may be given a Hepatitis B vaccine booster and/or Hepatitis B Immune
Globulin (HBIG).
The Emergency Physician will advise you of any necessary follow-up blood work.
If you are prescribed antiretroviral medication, you will need to see your family doctor.
Your doctor will do more blood tests, and may need to renew your antiretroviral
prescription.
Exposure Prevention
You may be exposed to blood or body fluids on the job. To prevent exposure:
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You must assume that all blood and body fluids are infectious.
Safe working practices and personal protective equipment must be used at
all times when your work activity places you at risk for a possible exposure.
Wear gloves when providing first aid. Wear eye protection if you think you
might get sprayed with blood or body fluid. Wear a mask when you think you
might get blood/body fluid in your nose or mouth.
Post Exposure
Hepatitis B
Hepatitis B infection is preventable. You are encouraged to have a Hepatitis B vaccine as
you work in an area with a high-risk of exposure to blood and/or body fluids.
If you were exposed to Hepatitis B and had not been immunized, you may also be asked to
have an injection of Immune Globulin and to begin your Hepatitis B vaccine series.
Hepatitis C
There is currently no preventative vaccine for
Hepatitis C. If you are exposed, it is recommended you be tested at 4 weeks, 3 months, 6
months and 1 year after the exposure.
Human Immunodeficiency Virus HIV
If it is determined that risk to HIV exists, antiretroviral medication may be indicated.
Treatment within the first two (2) hours after being exposed is ideal. This drug treatment
usually lasts for 28 days.
Tetanus
You may require a tetanus vaccine if you have not received one in the last 10 years.
The Emergency Physician will advise you.
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How do I protect my family, others and myself after an exposure?
If your exposure puts you at risk for infection, the doctor may tell you to take the following
precautions.
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Use protection such as a latex condom (with a spermicide) during sexual
activity.
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Tell your doctor and your dentist at your next visit about the exposure.
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Cover any cuts or open wounds.
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Do not donate blood, organs or semen.
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Do not breast feed.
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Do not share personal items like your toothbrush or razor.
Who pays for this?
All work-related illnesses and injuries are processed through Workers’ Compensation
Board (WCB). Your claim will be submitted to the WCB to cover medical costs. You must
complete an accident report for claims purposes. Accepted claims are paid by WCB
What situations are NOT exposures?
 Urine, vomit, feces, blood, body fluids on your clothes or shoes
 Blood or body fluids on skin as long as you have no cuts, abrasions or scratches
on your skin
 Blood or body fluids on your gloves only
Tips To Remember
 You can’t tell if someone has a bloodborne disease. Wear gloves before caring for
the patient.
 Use tongs to put any sharp into a sharps container
 Wear eye protection if you think you might get sprayed in the face with body fluids.
 Try not to touch your eyes, nose or mouth while wearing gloves.
 Wash your hands after removing gloves.
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PROTECTING THE PUBLIC
When employees work in public areas, they must take all necessary precautions to protect
the public. Some examples include:
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Warning signs
Traffic movement
Lighting
Barricading
Position City vehicles and equipment to present the least impediment or hazard to traffic
and pedestrians. If possible, place the vehicles and equipment between the work area and
oncoming traffic.
Vehicles and equipment left on-site overnight should:
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Be locked and secured with the wheels blocked
Have the hydraulics neutralized on any backhoe buckets left on the
ground have adequate night warning signs in place.
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PROPER LIFTING TECHNIQUES
Employees must get help when lifting heavy objects to minimize the risk of a back injury.
To avoid injury:
 Before lifting, examine the object for slivers, nails, sharp ends, banding etc.
 Before lifting, make sure you have a firm grip with hands and body in the clear.
When lifting:
 Keep your back as upright as possible
 Lift with your leg muscles by bending your knees instead of using the back or
stomach muscles
 Avoid twisting motions when lifting or carrying objects
 Keep the weight as close to you r chest as possible
 Avoid lifting above shoulder height, use ladders
 When carrying material, make sure you have a clear view of your path
 Never jump down from one level to another while carrying a heavy load;
use stairs, ramps, ladders, etc.
Use Your Head and Save Your Back!
•STAND
close to
the load
•Bend
your
knees not
your
back!
Get Help
with
heavy or
awkward
loads!
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Means
using
your
head!
•Let
your
legs do
the
lifting
Use
the
right
tools!
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(200 lbs.)
Lever effect -- can
magnify weight by factor
of up to 10
(40 lbs.)
100 lbs.
10 lbs.
Carrying the load…
• Hold the load close so you can see over it.
• Keep the load balanced.
• Avoid twisting the body
• Watch out for pinch points -- doorways, etc.
• Face the way you will be moving.
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For those Awkward Moments...
If you must lift or lower from a high place:
•Stand on a platform instead of a ladder
•Lift the load in smaller pieces if possible
• Push the load to see how heavy and stable it is.
• Slide the load as close to yourself as possible
before lifting up or down.
• Get help when needed to avoid an injury.
From hard-to-get-at places...
• Get as close to the load as possible
• Keep back straight, stomach muscles tight
• Push buttocks out behind you.
• Bend your knees
• Use leg, stomach, and buttock muscles to
lift -- not your back.
* Author: Dan Caldwell, Sulzer Orthopedics Inc.
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MOBILE EQUIPMENT
An employee must not operate mobile equipment unless the employee:

Has received adequate instruction in the safe use of the equipment

Has demonstrated to a qualified supervisor or instructor competency in operating
the equipment

If operating equipment with air brakes, has a valid air brake certificate or a driver’s
license with an air brake endorsement

Is familiar with the operating instructions for the equipment, and has been
authorized to operate the equipment

Must operate the equipment safely, maintain full control of the equipment, and
comply with the laws governing the operation of the equipment.
Note: Please review Vehicle and Mobile Equipment Use Manual located on City of Surrey
Intranet- Health & Safety Page. Please contact Occupational Health & Safety or the Fleet
manager for a hard copy.
Exiting Fire Apparatus
Exiting fire apparatus is a frequent cause of accidents and injuries to fire fighters on the
job. Members are reminded to ensure that when you are exiting fire apparatus you should
maintain three points of contact in order to prevent accidents and injuries. Work Safe
recommends controlling your exit, and watching your step before exiting. Fire officers are
required to be proactive towards injury prevention and discuss safe measures to Exiting
Fire Apparatus with their crews.
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CONFINED SPACE (Guideline available from Occupational Health & Safety)
ONLY TRAINED EMPLOYEES ARE ALLOWED INTO CONFINED SPACE
Definition of a confined space
 Is enclosed of partially enclosed
 Is not designed or intended for continuous human occupancy or for ongoing work
activity
 Has limited or restricted means for entry or exit that may complicate the provision of
first aid, evacuation, rescue or other emergency response service
 Is large enough and so configured that a worker could enter, or partially enter, to
perform assigned work
Where work is to be carried-out, in any confined space where a harmful atmosphere may
develop, the following procedure must be followed:
1. The space must be ventilated continuously.
2. Gas detection equipment must be calibrated in an atmosphere that is known to be safe.
Tests for harmful or explosive substances and oxygen deficiency must be made and
recorded immediately prior to entry, after any interruptions in the work procedure and at
intervals to ensure the continuing safety of the worker in the confined space.
3. If a harmful atmosphere develops, the worker will immediately evacuate the space and
will not re-enter until it has been tested and found to be safe to do so.
4. A full body harness of a type that will keep the worker in a position to permit rescue will
be worn.
5. A life line will be attached to the harness which is tended at all times by another person
stationed outside the entrance to the confined space, who must be equipped for and
capable of pulling up the injured person.
6. He must not enter the system to attempt rescue.
7. A trained and properly equipped rescue team will perform rescue.
Risk Assessments have been completed for City of Surrey Identified Confined Spaces.
Please contact Occupational Health & Safety for a copy.
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LADDER SAFETY
Do not use a damaged ladder!
 Ensure Ladder is resting against a firm structure and has 4 secure points of
contact. Have the lower ends of the ladder side rails rest on a firm and
level base and the upper support of the side rails must be on a bearing
surface strong enough to safely withstand the applied load.
 Set up ladders with a 4 vertical to 1 horizontal slope
 Extend ladders (other than a stepladder) approximately 1 m (3 feet or 3
rungs) above a safe landing or parapet wall
 Tie, block, or otherwise secure the ladder to prevent it from slipping. When
using extension ladders on a smooth concrete or tile surface it is especially
important to make sure that the ladder's base does not slip.
 Protect ladders used in locations such as doorways or passageways from
being bumped or knocked over
 Do not use ladder type material hoists for roof access unless it is designed
for that purpose
4 vertical to 1
foot horizontal
slope
Climbing and performing short duration work from ladders
 Always face the ladder
 Always keep 3 point contact with the ladder (two legs and one arm)
 Do not stand on the top two rungs of an extension ladder or the top two
steps of a stepladder in order to reach something.
Prevent Electrical Shock





Do not use a metal ladder or stepladder when working with electricity.
A fiberglass or wooden ladder should be used instead.
Be aware of overhead electrical power lines
Avoid contact and stay out of arcing range
Use an alternate means or location to access work areas
If unsure of clearance requirements, consult with BC Hydro & Power Authority
Fire Service
 Do not work with electricity
 Do not have fiberglass or wooden ladders
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FIRE PROTECTION
Extinguishers
Employees must be familiar with the location and operation of all fire protective equipment
near their work area.
All employees should know the classes of fire, their burning characteristics, and the proper
extinguishing agent for each.




CLASS "A" fires involve ordinary combustibles such as wood and paper.
- Extinguishing agents include water and multi-purpose dry chemical.
CLASS "B" fires involve oils and flammable liquids.
- Extinguishing agents include CO2 and dry chemical.
CLASS "C" fires involve electrical equipment.
- Extinguishing agents include CO2 and dry chemical.
CLASS "D" fires in combustible metals or metallic alloy elements with combustible
metal components.
- Water or water-based extinguishers should never be used.
How to work most extinguishers:
If you do fight a fire, remember the word - PASS
1.
2.
3.
4.
Pull the pin.
Aim the nozzle low.
Squeeze the handle.
Sweep from side to side.
Remember most extinguishers last just a few seconds (10-15).
Evacuation
If you discover a fire:
 Activate a fire alarm or
 Call the Fire Department.
 Fight the fire only if it is small, you are not alone and confident you can.
 Evacuate via the nearest safe exit.
 Do not use the elevator.
 Assist challenged persons.
 Proceed to the predetermined assembly area.
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HOUSEKEEPING
Keep work locations, vehicles, and the inside and outside of buildings clean and orderly at
all times.
Keep permanent floors and platforms free of dangerous projections or obstructions and
reasonably free from oil, grease, or water. If an operation produces slippery conditions,
use mats grates, cleats, or other methods to reduce the hazard of slipping.
Keep stairways, aisles, permanent roadways, walkways and storage areas in yards clean
and free of obstructions, depressions, and debris.
Store materials and supplies in an orderly manner to prevent their falling or spreading and
to eliminate tripping and stumbling hazards.
Do not allow rubbish and unused clothing to accumulate in lockers.
Do not allow paper and other combustible materials to accumulate.
Do not allow weeds to grow in or around garages, supply yards, buildings, regulator
stations, or other structures.
Keep combustible materials, such as oil-soaked rags, waste and shavings in approved
metal containers with metal lids. Empty the containers when possible.
Do not use flammable liquids such as gasoline, benzene and lacquer thinner for cleaning.
Dispense all flammable liquids from containers approved for storing and transporting them.
All containers must be clearly marked to show their intended contents.
Place small flammable liquid containers on the ground while filling.
Store all flammable liquids in approved areas or buildings.
When pouring or pumping any flammable liquid from one container to another, maintain
contact between the pouring and receiving containers. Do not overfill the containers to
prevent sills due to expansion.
Obey the "No Smoking and "Shut Off Engine" signs strictly at fuel dispensing locations.
Unattended City vehicles must not have their engines running.
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ELECTRICAL SAFETY
Avoid electrical hazards by following the:
Primary Rules of Electrical Safety

Think ahead.

Know the system.

Limit the exposure.

Minimize exposed live metal.

Cover grounded metalwork.

Use the correct equipment and clothing.

Be aware of the risk.

Remove metal rings, bracelets, and wristwatch.

Avoid electrical contact when working in awkward positions.
RESPIRABLE SILICA
Respirable Silica Exposure Control plan is available through City of Surrey Occupational
Health & Safety Division or located on the City of Surrey Health & Safety intranet.
Cutting concrete without proper dust controls can generate high levels of silica containing
dust. Breathing in this fine dust can cause a serious lung disease called silicosis, which is
characterized by scarring and thickening of the lungs, and can ultimately result in death.
Control methods are required for cutting, drilling, grinding, chipping, jack hammering and
polishing of stone, concrete and asphalt.
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DE-ENERGIZATION & LOCK-OUT HAZARDOUS ENERGY CONTROL PROGRAM
(Guidelines available from Occupational Health & Safety)
Do not remove the guards from any machine or equipment except to perform maintenance,
unplug or lock out the machine or equipment from the power source.
All electrical equipment must be locked out whenever cleaning, repairs, new construction,
or other work on or near an isolating device or system could endanger anyone.
Lockout Procedure
 Shut off machine or equipment
 Shut off energy source at control device in our case a breaker that is locked (switch
or valve- some machines may require more than one lock).
 Place and close lock on control device (lockable breaker) in the off position.
 Relieve pressure, block, and pin or chain equipment if necessary.
 Test control to be sure energy is off.
 Remove lock as soon as job is completed and notify operator if applicable.
 All equipment must be stopped and locked out by anyone required to work in a
location where starting equipment could constitute a hazard to himself/herself or
others.
 Each person working on a machine is to use their own lock, which must be marked
with their name or individual number.
 Under no circumstances shall locks be loaned or borrowed.
 Where work is not completed at shift change, locks must not be removed until a
person coming on shift or a supervisor has placed a lock on all control devices.
 Supervisors are to follow the set procedure for removal of locks left on in error.
 Questions regarding lockout must be referred to supervisory staff.
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GENERAL EXCAVATION SAFETY
(Guidelines available from Occupational Health & Safety - Below are excerpts from the City
of Surrey Safe Excavation Work Practices and Site Preparation Manual.)
Before a worker enters any excavation over 4 feet in depth, the excavation must be sloped,
benched or a trench/shoring cage must be utilized. Only workers knowledgeable of the
worksite hazards may perform work in an excavation.
Excavation Work must be in accordance with written instructions of a professional engineer
or professional geoscientist if:
 More than 6m (20 feet) deep
 Ground slopes away from edge of excavation at an angle steeper than 3 horizontal
to 1 vertical
 Structure adjacent to site
 Subject to vibration or hydrostatic pressure likely to result in ground movement
hazardous to workers
Egress
Pre-planning:











Location of overhead & underground utilities- telephone, electric, water, sewer, gas,
fuel
Type of soil
Excavated material (Spoil pile 2 feet from edge of trench/excavation)
Removing nearby hazards
Traffic control
Notice of Project, 30M33 Form
First-aid & Emergency procedures
Weather
Experienced crew wearing required PPE ex. Safety vests, hardhat, boots, glasses,
respirators, etc.
De-watering
Access and Egress
Overhead Utilities
When work takes place in close proximity to energized electrical conductors, special
precautions and the following procedures need to be followed:
1) Planning
a) Determine what equipment will provide the work platform for the job.
b) Determine the voltage of the electrical conductor. Telephone the authority (BC
Hydro) controlling the electrical system.
2) On-site Decisions
a) Ensure that the minimum clearance distance can be maintained at all times. This
distance can be measured from the extreme outside dimensions of the work
platform and equipment, the safety lines, cables, materials or tools handled to the
nearest energized conductor. This conductor could be a wire, a transformer or any
other energized component.
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Minimum Distance
Voltage
Distance
751 V to 75 KV (phase 3 Meters (10
to phase)
ft.)
75 KV to 250 KV
4.6 meters
(phase to phase)
(15 ft.)
250 KV to 550 KV
6.1 meters
(phase to phase)
(20ft.)
b) When minimum distance cannot be maintained :
i) STOP all work
ii) Call the authority controlling the system and arrange for a meeting at the worksite to
decide whether the energized electrical conductors can be:

De-energized

Effectively guarded

Displaced or re-routed
iii) Get assurance in writing which of the three actions will be taken and when.
The assurance must be signed by the person controlling the electrical system.
A form 30M33 is available from any WCB office for this purpose.
iv) The written assurance (WCB Form 30M33) is known to all persons in the area
where equipment or materials, when moved or stored, can contact the electrical
conductors.
c) When energized electrical conductors are guarded, special precautions must be taken:
i) A qualified safety monitor must be posted so that both the equipment and
load and the equipment and operator are observed. The safety monitor must
signal STOP to the equipment operator whenever the equipment or load is
likely to contact the guarding or warning line.
ii) The equipment operator must STOP when the monitor signals the operator to
STOP.
iii) All persons who are not qualified to work with high voltage must not touch or handle
the electrical guarding.
iv) Equipment or loads must not contact the electrical guarding.
v) Loading and unloading should be done away from Hydro Lines.
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FALL PROTECTION (Guideline available from Occupational Health & Safety)
A fall protection system must be in place when employees work at elevations greater than
3M (10 feet) or where a fall from a lesser height involves an unusual risk of injury. Fall
protection systems include (in order of priority):
1) Conventional Fall Protection System – guardrails, handrails, ladder cage loops
2) Fall Restraint system – safety belts or full body harness with related equipment
3) Fall Arrest System – full body harness with related equipment
4) Control zone – safety monitor, cones, flagging
For all work where a fall of 25 feet or more may occur or
where a safety monitor and control zone will be used, a
written Fall Protection work plan must be completed before
working-at-heights.
Only employees that are trained are allowed to work at
heights greater than 10. Training can be coordinated thru
Employee Health & Safety
Fire Department employees performing a rescue may work without fall protection.
Fire employees shall follow OG 2.04.11 CV
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COLD STRESS
When you’re cold, blood vessels in your skin, arms, and legs constrict,
decreasing the blood flow to your extremities. This helps your critical organs
stay warm, but you risk frostbite in your extremities.
Frostbite
This means that your flesh freezes. Blood vessels are damaged and the
reduced blood flow can lead to gangrene. Frostbitten skin looks waxy and feels
numb. Once tissue becomes hard, it’s a medical emergency.
Treatment:
 Get medical aid
 Warm area with body heat – do not rub
 Don’t thaw hands and feet unless medical aid is distant and there’s no
chance of refreezing. Body parts are better thawed at a hospital.
Hypothermia
This means your core temperature drops.
Moderate symptoms:
 Shivering
 Blue lips and fingers
 Slow breathing and heart rate
 Disorientation and confusion
 Poor coordination
Severe symptoms:
 Unconsciousness
 Heart slowdown to the point where pulse is irregular or hard to find
 No shivering
 No detectable breathing
 Resembles death – assume casualty is alive
Treatment:
 Get medical aid immediately
 Carefully remove casualty to shelter. (Sudden movement can upset heart
rhythm)
 Keep casualty awake
 Remove wet clothing and wrap casualty in warm covers
 Apply direct body heat – re-warm neck, chest, abdomen, and groin, but
not extremities
 If conscious, give warm, sweet drinks
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Wind Chill
The wind accelerates heat loss. For example, when the air temperature is -30 degrees C:
 With no wind there’s little chance of skin freezing.
 With 16 km/h wind (a flag will be fully extended) your skin can freeze in about a
minute.
 With 32 km/h wind (capable of blowing snow) your skin can freeze in 30 seconds.
Controls
 To capture air as an insulator, wear several layers of clothing rather than one
thick layer
 Wear synthetic fabrics next to the skin to “wick” away sweat
 If conditions require, wear a waterproof or wind-resistant outer layer
 If your clothing gets wet at 2 degrees C or less, change into dry clothes
immediately and get checked for hypothermia
 Wear warm gloves
 Wear hats and hoods. You may need a balaclava
 Tight-fitting footwear restricts blood flow. You should be able to wear either one
thick or two thin pairs of socks
 If you get hot while working, open your jacket but keep your hat and gloves on
 Take warm, high-calorie drinks and food
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HEAT STRESS
For the most part heat injuries are preventable. The guide below will provide general information
on type of problem, causation, symptoms and treatments. Please keep it for future reference.
Remember if you are feeling any effects from over exposure to heat, it is important to take
immediate action.
For more information please contact Occupational Health & Safety or a member of the Joint
Occupational Health & Safety Committee.
Heat Stress Hazards
Cause
Symptoms
Treatment
Prevention
Heat Rash
Hot humid
environment;
plugged sweat
glands.
Red bumpy
rash with
severe
itching.
Change into dry
clothes and avoid
hot environments.
Rinse skin with
cool water.
Wash
regularly to
keep skin
clean and dry.
Fainting
Fluid loss and
inadequate
water intake.
Sudden
fainting after
at least two
hours of
work; cool
moist skin;
weak pulse.
GET MEDICAL
ATTENTION.
Assess need for
CPR. Move to a
cool area; loosen
clothing; make
person lie down;
and if the person
is conscious,
offer sips of cool
water. Fainting
may also be due
to other
illnesses.
Reduce
activity levels
and/or heat
exposure.
Drink fluids
regularly.
Workers
should check
on each other
to help spot
the symptoms
that often
precede heat
stroke.
Heat
Cramps
Heavy
sweating
drains a
person's body
of salt, which
cannot be
replaced just
by drinking
water.
Painful
cramps in
arms, legs or
stomach
which occur
suddenly at
work or later
at home.
Heat cramps
are serious
because
they can be
a warning of
other more
dangerous
heat-induced
illnesses.
Move to a cool
area; loosen
clothing and drink
cool salted water
(1 tsp. salt per
gallon of water)
or commercial
fluid replacement
beverage. If the
cramps are
severe or don't go
away, seek
medical aid.
Reduce
activity levels
and/or heat
exposure.
Drink fluids
regularly.
Workers
should check
on each other
to help spot
the symptoms
that often
precede heat
stroke.
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Cause
Symptoms
Treatment
Prevention
Heat
Exhaustion
Fluid loss and
inadequate
salt and water
intake causes
a person's
body's cooling
system to start
to break down.
Heavy
sweating; cool
moist skin;
body
temperature
over 38°C;
weak pulse;
normal or low
blood pressure;
person is tired
and weak, and
has nausea
and vomiting; is
very thirsty; or
is panting or
breathing
rapidly; vision
may be blurred.
GET
MEDICAL
AID. This
condition can
lead to heat
stroke, which
can kill. Move
the person to
a cool shaded
area; loosen
or remove
excess
clothing;
provide cool
water to drink;
fan and spray
with cool
water.
Reduce activity
levels and/or
heat exposure.
Drink fluids
regularly.
Workers should
check on each
other to help
spot the
symptoms that
often precede
heat stroke.
Heat
Stroke
If a person's
body has used
up all its water
and salt
reserves, it will
stop sweating.
This can
cause body
temperature to
rise. Heat
stroke may
develop
suddenly or
may follow
from heat
exhaustion.
High body
temperature
(over 41°C)
and any one of
the following:
the person is
weak,
confused,
upset or acting
strangely; has
hot, dry, red
skin; a fast
pulse;
headache or
dizziness. In
later stages, a
person may
pass out and
have
convulsions.
CALL
AMBULANCE.
This condition
can kill a
person
quickly.
Remove
excess
clothing; fan
and spray the
person with
cool water;
offer sips of
cool water if
the person is
conscious.
Reduce activity
levels and/or
heat exposure.
Drink fluids
regularly.
Workers should
check on each
other to help
spot the
symptoms that
often precede
heat stroke.
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General Asbestos Management
STANDARD PROCESS FOR ASBESTOS MANAGEMENT
What is Asbestos?
Asbestos is a strong, fire-resistant mineral fibre that was used throughout the inside and outside of
buildings, including being added to materials such as cement and plaster to give them more
structural strength, and may be present in buildings built as recently as 1989.
How can you become exposed to asbestos?
Asbestos exposure primarily occurs through inhalation of airborne asbestos fibres which can
eventually lead to serious adverse health effects. Asbestos fibres can stay suspended in the air for
hours and appear similar to dust. If you enter a building which has been recently renovated and
asbestos has been cut, drilled, sanded, etc., without proper procedures being followed, you could
be exposed.
What are the health effects of asbestos exposure?
Airborne asbestos fibres can cause serious health problems when inhaled. People who become ill
from asbestos are usually those who are exposed to it on a regular basis, most often in a job where
they work directly with the material or through substantial environmental contact. Research has
shown that smoking, in conjunction with asbestos exposure, significantly increases the risk of lung
cancer. The health effects of asbestos do not usually present themselves until 15-20 years after
exposure.
There are three main diseases associated with asbestos exposure: asbestosis (chronic lung
disease), mesothelioma (cancer affecting the abdomen/chest) and lung cancer.
Where is asbestos commonly found?
These products may contain asbestos, depending on the age of the building and the materials used to manufacture the product.
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Asbestos Identification and Management Program
To ensure City of Surrey staff are not affected by asbestos in our buildings, an Asbestos
Identification and Management Program (AIM) has been implemented city wide. The following are
key elements of this program:
1) NO staff member is allowed to cut, hammer, or drill surfaces, structures, walls etc. within city
buildings older than 1990 without permission from Civic Facilities. Only qualified personal
are allowed to cut, hammer, or drill.
2) An inventory of buildings that have been assessed for asbestos containing materials;
individual AIM risk assessments are available in OH&S, Civic Facilities and on the Intranet
under Health and Safety in the AIM Program folder.
3) An Asbestos Management Committee has been established and meets once a year or more
if required. CUPE 402 has a worker safety representative on the committee.
4) Each assessed building will have a copy its individual AIM risk assessment maintained in a
yellow binder onsite.
5) Pre-job Contractor meetings must be held to ensure all contractors and their staff are aware
of the scope of work and hazards involved. Contractors must comply with WorkSafeBC
Occupational Health & Safety Regulations.
6) Project managers must advise the worksite manager of the scope of work to be performed
and contact number of the contractor.
7) All qualified workers (Civic Facilities staff or contractors) must check the Asbestos
Identification program booklet located in all City buildings (older than 1990) prior to cutting,
hammering, or drilling surfaces, structures, walls etc.
8) Asbestos Awareness Training - please look at the HR training calendar (posted on Health &
Safety page - Intranet) to participate in one of the upcoming Asbestos Awareness courses
offered.
Key Points:
 The City of Surrey has implemented an Asbestos Identification Management Program
(AIM) to ensure the protection of employees, contractors and public from any potential
hazard related to asbestos.
 To prevent fibres from being released into the air, it is essential that asbestos
containing material is not cut, drilled, or damaged in anyway.
 Civic Facilities must be notified prior to any task being performed that could potentially
alter or damage a city structure or building.
 If you have any questions please contact Sam Chauhan (604-591-4658) or Tanya Tighe
(604-591-4876)
For More Information:
 Visit the Health Canada Website at: http://www.hc-sc.gc.ca/hl-vs/iyh-vsv/environ/asbestosamiante-eng.php
 Contact OHS about upcoming Asbestos Awareness workshops available for City of Surrey
employees (604-591-4131)
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