Cisco SPCP User guide
USER GUIDE
Cisco Small Business
Cisco Unified Communications Manager Express for IP
Phone Models SPA 50X (SPCP)
FCC and IC Statement
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)
© 2010 Cisco Systems, Inc. All rights reserved.
OL-19751-02
IMPORTANT NOTE
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Industry Canada Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
© 2010 Cisco Systems, Inc. All rights reserved.
OL-19751-02
Contents
FCC and IC Statement
4
Federal Communication Commission Interference Statement
4
IMPORTANT NOTE
5
Industry Canada Statement
5
Chapter 1: Getting Started
6
About This Document
6
Overview of the Cisco Small Business Pro IP Phones
8
Caring for Your Phone
Understanding Your Phone’s Lines and Buttons
9
10
Phone Components
10
Softkey Buttons
12
Using Keypad Shortcuts
14
Chapter 2: Installing Your Phone
15
Before You Begin
15
Phone Connections
16
Connecting the Handset
17
Installing the Stand (Optional)
17
Mounting the Phone to the Wall (Optional)
18
Reverse the Handset Retention Tab
23
Connecting the Power
23
Connecting Your Phone to the Network
24
Connecting the Phone to the Wireless Network
24
Connecting a PC to Your Phone (Optional)
25
Connecting Wired and Wireless Headsets (Optional)
25
Verifying Phone Startup
26
Upgrading Your Phone’s Firmware
27
Chapter 3: Using Basic Phone Functions
Using Phone Hardware and Accessories
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29
1
Contents
Using the Speakerphone
29
Using the Headset with Your IP Phone
29
Switching Between the Handset/Headset/Speakerphone During a Call
29
Adjusting Call Volume and Muting
30
Adjusting Call Volume
30
Adjusting the Ringer Volume
30
Using Mute
30
Placing or Answering a Call
30
Using Hold and Resume
31
Using Mute
31
Ending a Call
32
Transferring Calls
32
Performing an Attended Transfer
32
Redialing a Number
33
Viewing and Returning Missed Calls
34
Forwarding All Calls to Another Number
35
Forwarding All Calls
35
Setting Do Not Disturb
35
Picking Up a Call from Another Extension
36
Placing a Three-Way Conference Call
37
Using the Local Directory
38
Using the Call History Lists
38
Using the Call History Lists
38
Deleting All Numbers from the Placed Calls List
39
Accessing Voicemail
Chapter 4: Using Advanced Phone Features
39
40
Logging in to Your Phone
40
Creating Speed Dials
41
Adding and Using Speed Dials
42
Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP)
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Contents
Monitoring/Accessing Another Phone from Your Phone
44
Customizing Your LCD Screen
44
Changing the LCD Screen Contrast
44
Setting the Back Light Timer
45
Configuring the Phone Screen Saver
45
Turning on the Screen Saver Immediately
46
Updating Your Ring Tone
46
Using the Interactive Voice Response Menu on the
Cisco SPA 501G
47
Advanced Procedures for Technical Support Personnel
48
Status Information and Statistics
48
Rebooting, Restarting, and Resetting a Phone
48
Chapter 5: Using the Web Interface
50
Logging In to the Web Interface
50
Configuring Speed Dials and Fast Dials
51
Changing Your Password and PIN
53
Setting Up Voice Mail Notifications
53
Chapter 6: Using the Cisco SPA 500S Attendant Console
Connecting the Cisco SPA 500S Attendant Console to the IP Phone
55
56
Connecting a Single Cisco SPA 500S
57
Connecting a Second Cisco SPA 500S
61
Configuring the Cisco SPA 500S
63
Using the Cisco SPA 500S
63
Monitoring the Cisco SPA 500S
64
Appendix A: Where to Go From Here
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3
1
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone.
•
About This Document, page 6
•
Overview of the Cisco Small Business Pro IP Phones, page 8
•
Understanding Your Phone’s Lines and Buttons, page 10
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business IP Phones with a SPCP phone system, such as the Cisco Unified
Communications 500 Series. If you are using your Cisco Small Business IP Phone
with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system, see the
Cisco Small Business IP Phone SPA 50X (SIP) User Guide.
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1
Getting Started
About This Document
Organization
This table describes the contents of each chapter in this document.
Title
Description
Chapter 1
Getting Started
This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 2
Installing Your Phone
This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 3
Using Basic Phone
Functions
This chapter provides
instructions on using your
phone’s basic functions. It
includes the following
sections:
Chapter 4
Using Advanced Phone
Features
This chapter describes how
to configure advanced
features on your IP Phone.
Chapter 5
Using the Web Interface
This chapter explains how to
use Cisco Unified
Communications Manager
Express (Cisco Unified CME)
to configure features for your
phone.
Chapter 6
Using the Cisco SPA 500S
Attendant Console
This chapter describes how
to install and use the Cisco
SPA 500S Attendant Console
with your IP Phone.
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1
Getting Started
Overview of the Cisco Small Business IP Phones
Appendix A
Title
Description
Where to Go From Here
Cisco provides a wide range
of resources to help you
obtain the full benefits of the
Cisco SPA 50X phones. This
appendix provides link to
many of these resources.
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business IP phones contain Ethernet ports, or ports that allow them to be
linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business IP phones require a separate
power source. You can power the phones by connecting them to a switch that
provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.
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1
Getting Started
Overview of the Cisco Small Business IP Phones
The following table shows the Cisco Small Business IP Phones covered in this
document and their respective features:
Cisco SPA
501G
Cisco SPA
502G
Cisco SPA
504G
Screen
Paper
Labels
128 X 64 monochrome LCD with backlight
Lines
8
1
Softkeys
4 fixed
(redial,
cancel,
transfer, and
conference)
4 dynamic
Navigation
Button
None
Four-way navigation key
4
Cisco SPA
508G
8
Cisco SPA
509G
12
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
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1
Getting Started
Understanding Your Phone’s Lines and Buttons
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 Phone Components
The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business
IP Phone features. Other models differ. See the “Overview of the Cisco Small
Business Pro IP Phones” section on page 8.
Numbered objects in the photo are explained in the following table.
#
Phone Feature
Description
1
Handset
Pick up to place or answer a call.
2
Message Waiting
Indicator
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call.
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1
Getting Started
Understanding Your Phone’s Lines and Buttons
#
Phone Feature
Description
3
LCD Screen
Displays date and time, phone station name, line
extensions, and softkey options. (Not available on the
Cisco SPA 501G.)
4
Line keys
Indicates phone line status. (Not available on the Cisco
SPA 502G.)
When lit:
Off: Line is idle.
Green: Line is active or in use.
Green (flashing): There is an inbound call.
Red (flashing): Line is on hold.
These keys can also be programmed by your phone
system administrator to perform functions such as
speed dial, call pickup, or monitoring an extension.
5
Softkey buttons
Press a softkey button to perform the action shown on
the label on the LCD screen above.
Note: The Cisco SPA 501G has the following four
buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference
again to create the conference.
Transfer—Transfers a call. See the “Transferring
Calls” section on page 32.
6
Additional line keys
Indicates phone line status. (Cisco SPA 509G only)
7
Navigation button
Ability to scroll left, right, up, or down with the four-way
navigation button. (Not available on the Cisco SPA 501G.)
8
Messages button
Press to access voice mail (must be set up by your
phone system administrator).
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1
Getting Started
Understanding Your Phone’s Lines and Buttons
#
Phone Feature
Description
9
Hold button
Press to place a call on hold.
10
Setup button
Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as
call forwarding).
For the Cisco SPA 501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone. See the User Guide
documents on Cisco.com for more information. (See the
list of links at the end of this document.)
11
Mute button
Press to mute or unmute the phone. When phone is
muted, the button glows red. The button also glows red if
the network connection cannot be found.
12
Volume button
Press + to increase the volume and - to lower the volume
of the handset, headset, speaker (when the handset is
off the phone, or ringer volume (when the handset is on
the phone).
13
Headset button
Push to turn the headset on or off. When the headset is
on, the button glows green.
14
Speaker button
Push to turn the speaker on or off. When the speaker is
on, the button glows green.
15
Keypad
Use to dial phone numbers, enter letters, and choose
menu items.
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on the navigation
button to view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone.
You may not have all of these softkey buttons on your phone, and you may have
additional buttons that are not listed here. For example, your phone administrator
may also provide custom softkey buttons on your phone, such as buttons that
provide a speed dial to a company number, or that access a specialized program
that runs on your phone. Contact your phone administrator for more information.
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Getting Started
Understanding Your Phone’s Lines and Buttons
1
Button
Function
<< or >>
Move left or right through an entry without deleting characters.
Cancel
Cancels a conference call before the callers are joined.
CFwdAll
Forwards all calls coming to your phone to a specified number.
Confrn
Initiates a conference call.
Conflx
Conferences active lines on the phone together.
Delchr
Deletes the last number or letter.
Delete
Deletes an entire item (for example, a number from the Call History list).
Dial
Dials a number.
DnD
Do Not Disturb; prevents incoming calls from ringing your phone.
Edit
Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
GPickUp
Allows you to answer a call ringing on an extension in a group of phones.
Ignore
Ignores an incoming call.
Login/
Logout
Log in and out of the call system to use the Extension Mobility feature.
Extension mobility allows you to log in to any physical phone and
retrieve your personal settings and directory number to that phone.
PickUp
Allows you to answer a call ringing on another extension by entering the
extension number.
Redial
Displays a list of recently dialed numbers.
Resume
Resumes a call that is on hold.
OK
Saves your changes or confirms an action in response to a prompt on
the screen.
Select
Selects the highlighted item on the LCD screen.
Trnsfer
Performs a call transfer.
Y/N
Enters a submenu and when pressed, toggles between Yes or No to
enable or disable an option.
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Getting Started
Understanding Your Phone’s Lines and Buttons
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco
SPA 501G.)
For example, on the Cisco SPA 590G, to change your ring settings, press 3 for
Settings and then press 2 for Ring Type.
NOTE Menus and options vary depending on phone model.
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2
Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and
connect it to your network. It contains the following sections:
•
Before You Begin, page 15
•
Phone Connections, page 16
•
Connecting the Handset, page 17
•
Installing the Stand (Optional), page 17
•
Mounting the Phone to the Wall (Optional), page 18
•
Connecting the Power, page 23
•
Connecting Your Phone to the Network, page 24
•
Connecting a PC to Your Phone (Optional), page 25
•
Connecting Wired and Wireless Headsets (Optional), page 25
•
Verifying Phone Startup, page 26
•
Upgrading Your Phone’s Firmware, page 27
Before You Begin
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
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2
Installing Your Phone
Phone Connections
NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary
devices that are not supported with the SPCP version of the telephone firmware.
This port is not for use as a telephone line port.
!
CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”
Phone Connections
The following photo shows where you need to connect parts of the phone.
Figure 1
Phone Connections
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2
Installing Your Phone
Connecting the Handset
Connecting the Handset
STEP 1
Turn the phone body over to expose the ports on the back of the unit.
!
CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port.
STEP 2
Insert the long end of the phone cord into the handset port on the phone body that
is marked with a phone symbol.
STEP 3
(Optional) Route the phone cord through the cable slot.
STEP 4
Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
Installing the Stand (Optional)
NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are
attaching a Cisco SPA 500S attendant console, attach the console before attaching
the desk stand.
STEP 1
Connect the phone stand by lining up the tabs on the stand with the slots on the
phone body.
STEP 2
Slide the bottom tabs into the lower slots on the phone body and lightly press
down on the stand. It should easily slide into the upper stand slots. Do not force.
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Installing Your Phone
Mounting the Phone to the Wall (Optional)
2
Mounting the Phone to the Wall (Optional)
To mount the phone to the wall, you must purchase the MB100 wall mount bracket
kit.
Figure 2
MB100 Wall Mount Kit
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Installing Your Phone
Mounting the Phone to the Wall (Optional)
2
STEP 1
To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes
in the phone’s base.
STEP 2
Orient the MB such that the phone’s Ethernet and handset ports are accessible
after installation.
STEP 3
Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
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Installing Your Phone
Mounting the Phone to the Wall (Optional)
STEP 4
2
(Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
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Installing Your Phone
Mounting the Phone to the Wall (Optional)
2
Plug in the Ethernet and power cables.
Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
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Installing Your Phone
Mounting the Phone to the Wall (Optional)
STEP 5
2
Hang onto screws mounted in the wall.
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2
Installing Your Phone
Connecting the Power
Reverse the Handset Retention Tab
If you mount the phone to a vertical surface, you must reverse the handset
retention tab on the phone body so that the handset does not fall off the phone
when it is placed on the cradle.
STEP 1
Push the latch in.
STEP 2
Slide the retention tab up until it detaches from the phone.
STEP 3
Rotate the tab 180° and re-insert into the phone base. The tab now catches the
slot in the handset when the handset is placed onto the cradle.
Connecting the Power
If you are using an external power source, insert one end of the power cord into an
outlet and insert the other end of the power cord into the power port on the phone
body.
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Installing Your Phone
Connecting Your Phone to the Network
2
Connecting Your Phone to the Network
If you are using an Ethernet connection:
STEP 1
Insert one end of the Ethernet cable into the network port on the phone body
marked “SW.”
STEP 2
Insert the other end of the Ethernet cable into the appropriate device, such as a
network switch, on your network.
Connecting the Phone to the Wireless Network
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect
the IP phone to a Wireless-G network instead of the wired local network.
NOTE
•
This procedure requires the optional Cisco IP Phone PA100 power adapter
to provide power to the WBP54G.
•
Cisco does not recommend connecting a PC to the phone when it is
operating wirelessly.
To connect your phone to the Cisco WBP54G:
STEP 1
Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the
Wireless-G Bridge for Phone Adapters Quick Installation Guide, available on
cisco.com. See Appendix A, “Where to Go From Here,” for a list of documents
and locations.
STEP 2
During the Setup Wizard process, connect the Ethernet network cable of the
WBP54G to the back of the IP phone base station into the slot marked “SW.” See
the “Phone Connections” graphic.
STEP 3
Connect the power cable of the WBP54G to the power port on the IP phone base.
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Installing Your Phone
Connecting a PC to Your Phone (Optional)
STEP 4
Plug the IP phone power adapter into the power port of the WBP54G.
STEP 5
Plug the other end of the IP phone power adapter into an electrical outlet.
2
Connecting a PC to Your Phone (Optional)
To connect a PC to your phone (optional):
NOTE Cisco does not recommend connecting a PC to the phone when it is operating
wirelessly.
STEP 1
To provide network access to a PC, connect one end of an additional Ethernet
cable (not provided) to the PC port on the back of the phone body. See the
“Phone Connections” graphic.
STEP 2
Connect the other end of the Ethernet cable to the network port on your PC.
Connecting Wired and Wireless Headsets (Optional)
The IP phones support headsets from different manufacturers. For the latest
supported models, contact your reseller. Additional information can be found at
the manufacturer’s websites:
http://www.plantronics.com
http://www.jabra.com
Each brand and type of headset may require different steps for connection.
Consult the documentation for your particular headset for more information. In
general, to connect a headset:
•
Connect the headset’s telephone cord into the telephone port on the back
of the IP Phone.
OR
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2
Installing Your Phone
Verifying Phone Startup
•
Connect the 2.5mm connector from the headset into the headset port on
the right side of the IP phone as shown in the following graphic:
Verifying Phone Startup
After receiving power and network connectivity, the phone executes a boot-up
sequence. During this sequence, phones with screens display the Cisco logo and
then “Initializing Network.” All of the lights on the phone will flash.
After your phone is successfully connected to the network and receives a basic
configuration, the extension number appears on the display screen (on models
with a display screen) and the phone has dial tone.
On models with screens, the phone displays the standard menu for the phone. The
date, name and number of the phone display on the top line of the LCD screen. At
the bottom of the LCD screen, softkeys are displayed over their associated soft
buttons.
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Installing Your Phone
Upgrading Your Phone’s Firmware
2
On models with no screen, such as the Cisco SPA 501G, the lines should glow
green and you should hear a dial tone when picking up the handset or pressing the
speakerphone button.
If the phone does not start, confirm your installation and connections. If these are
correct, try unplugging the phone and plugging it back in again. If you still don’t see
the display, then contact your phone administrator or Internet Telephony Service
Provider (ITSP).
Upgrading Your Phone’s Firmware
The phone firmware is upgraded automatically from the Cisco Smart Business
Communications System (SBCS), according to the administrative settings.
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3
Using Basic Phone Functions
This chapter provides instructions on using your phone’s basic functions. It
includes the following sections:
•
Using Phone Hardware and Accessories, page 29
•
Adjusting Call Volume and Muting, page 30
•
Placing or Answering a Call, page 30
•
Using Hold and Resume, page 31
•
Using Mute, page 31
•
Ending a Call, page 32
•
Transferring Calls, page 32
•
Redialing a Number, page 33
•
Viewing and Returning Missed Calls, page 34
•
Forwarding All Calls to Another Number, page 35
•
Setting Do Not Disturb, page 35
•
Picking Up a Call from Another Extension, page 36
•
Placing a Three-Way Conference Call, page 37
•
Using the Local Directory, page 38
•
Using the Call History Lists, page 38
•
Accessing Voicemail, page 39
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Using Basic Phone Functions
Using Phone Hardware and Accessories
3
Using Phone Hardware and Accessories
Using the Speakerphone
To use the speakerphone, press the Speaker button (the handset can be either on
or off hook).
Using the Headset with Your IP Phone
Install the headset as described in the “Connecting Wired and Wireless
Headsets (Optional)” section on page 25
NOTE Steps to use your headset with the IP phone may vary. Consult the user
documentation for your headset for more information.
To use a wired headset, press the Headset button on your phone and dial the
number to place a call, or press the headset button to answer a ringing call.
To use a wireless headset, lift the handset off hook before speaking or listening
through the headset.
Switching Between the Handset/Headset/Speakerphone
During a Call
Any of these audio devices can be used during a call. Only one device at a time
can be used.
The handset can be on the hook when using the speakerphone or headset
function. If switching from the handset to the speakerphone, make sure the
speakerphone or headset light is illuminated before placing the handset back on
the hook. (If you are switching from the handset to a wireless headset, however, do
not replace the handset or you will disconnect the call.)
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Using Basic Phone Functions
Adjusting Call Volume and Muting
3
Adjusting Call Volume and Muting
Adjusting Call Volume
To adjust the volume of the handset or speaker, lift the handset or press the
Speaker button. Press + on the Volume button to increase the volume, or press - to
decrease the volume. Press OK (except on the Cisco SPA 501G model).
Adjusting the Ringer Volume
To adjust the ringer volume, press the Volume button when the handset is on the
phone and the speaker button is off. Press OK (except on the Cisco SPA 501G
model).
Using Mute
To mute the phone microphone, speaker, or headset microphone, press the Mute
button on the phone. The button glows red. Press the Mute button again to unmute.
Placing or Answering a Call
NOTE You may have to dial a number or numbers to reach an outside line. Ask your phone
administrator.
Basic techniques to place or answer a call:
•
Pick up the handset.
•
Press the Speaker button.
•
Press the Headset button.
•
Press a configured line button (to place a call) or a green flashing line button (to
answer a call). (Not applicable to the Cisco SPA 502G).
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3
Using Basic Phone Functions
Using Hold and Resume
Techniques to place a call without dialing a number:
•
Press Redial to dial the last number.
•
If you have configured speed dials, press the assigned speed dial code and
then press AbbrDial.
•
To answer a call that is ringing on another phone in the phone system, press
Pickup. Then enter the extension number of the ringing phone.
NOTE You also can place a call by choosing a number from a directory or from the Call
History. See Using the Local Directory, page 38 and Using the Call History Lists,
page 38.
Using Hold and Resume
To put a call on hold, press the Hold button. A series of beeps or music on hold
plays for the caller to indicate that the call is on hold.
To resume the call, press the flashing red line button for the call. (On the Cisco SPA
502G, press the Resume softkey.) If you have multiple calls, all calls are put on hold
except the active call.
If you are on a call and another call comes in, press the flashing red line button or
press the Hold button to place the call on hold and answer the incoming call. To
resume the first call, press the line button for the call or select it using the Up or
Down navigation button and press the Resume softkey (Cisco SPA 502G).
Using Mute
When Mute is enabled, you can hear other parties on a call, but they cannot hear
you. You can use this feature on the handset, speakerphone, or headset.
•
To toggle Mute on: Press the Mute button. The LED is lit.
•
To toggle Mute off: Press the lit Mute button.
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Using Basic Phone Functions
Ending a Call
Ending a Call
To end a call:
•
Press the EndCall button.
•
If you are using the handset, hang up.
•
If you are using the speakerphone, press the Speaker button.
•
If you are using the headset, either press the Headset button (wired) or replace
the handset (wireless).
Transferring Calls
You can perform two types of transfers:
•
Attended—You call the person to whom you are transferring the call and
speak to them before transferring the call.
•
Blind—You transfer the call without speaking to the other party to which you
are transferring the call.
Performing an Attended Transfer
Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G:
STEP 1
During an active call, press Trnsfer. The call is placed on hold and a new line is
opened to dial the number.
STEP 2
Enter the number to which you want to transfer the call, then press Dial or wait a
few seconds.
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Using Basic Phone Functions
Redialing a Number
STEP 3
Do one of the following:
•
To transfer the call without waiting for the other person to answer, press
Trnsfer after the call begins to ring. Then hang up. If you hang up before the
second call rings, the transfer fails and the first call disconnected. If you
misdial, press the line button again to receive a dial tone (not applicable to
the Cisco SPA 502G).
•
To transfer after speaking privately to the other person, press Trnsfer at any
time during the conversation.
Cisco SPA 501G:
STEP 1
During an active call, press the Transfer button.
STEP 2
Enter the number to which you want to transfer the call.
STEP 3
Press the Transfer button again.
Redialing a Number
Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G:
To redial the last number called, press the Redial softkey twice.
To redial another number:
STEP 1
Press the Redial softkey and select the desired number.
STEP 2
(Optional) Press EditDial to select a number and modify it (for example, to add an
area code). When you’re done, press ok.
STEP 3
Lift the handset or press dial to automatically dial the selected number.
Cisco SPA 501G:
To redial the last number, press the Redial button.
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Using Basic Phone Functions
Viewing and Returning Missed Calls
3
Viewing and Returning Missed Calls
The LCD screen on your IP phone notifies you if a call came in that was
unanswered.
NOTE Does not apply to the Cisco SPA 501G.
To return a missed call:
STEP 1
Press the Setup button.
STEP 2
Select Call History.
STEP 3
Select Missed Calls.
STEP 4
Choose the call you want to return and press Dial.
NOTE If the call was from a long distance number, you may have to edit the call before
returning it. Press the EditDial softkey to edit the call and use the softkey buttons
and keypad to edit the number.
To view a list of all missed calls:
•
If the LCD screen shows a missed call, press the Miss softkey to view a list of
missed calls.
•
If the LCD screen does not show a missed call:
a. Press the Setup button.
b. Select Call History.
c. Select Missed Calls.
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Using Basic Phone Functions
Forwarding All Calls to Another Number
3
Forwarding All Calls to Another Number
When you will be away from your phone, you can forward all calls to another IP
phone in your phone system. You may be able to forward calls to an external
number such as your home phone number or cell phone number, if allowed by
your phone system administrator. For outside numbers, be sure to include any digit
that is required to access an outside line.
Forwarding All Calls
Using the CFwdAll softkey:
STEP 1
Press the CFwdAll softkey.
STEP 2
Enter a number to which to forward all calls; for example, your voice mailbox,
another extension, or an outside line. For an outside line, be sure to enter any
access code or area code that is required.
STEP 3
Press Dial. The LCD screen displays Calls Forwarded.
STEP 4
When you return to your phone, you can disable Call Forward All by pressing the
CFwdAll softkey.
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.
The screen indicates that the call is incoming, but the phone does not ring. The
unanswered call is handled according to your normal settings.
These calls are not logged to the Missed Calls list.
To activate Do Not Disturb:
To activate Do Not Disturb, press more and then press DnD. The LCD screen
indicates that Do Not Disturb is turned on for your phone.
To deactivate Do Not Disturb:
To deactivate Do Not Disturb, press the DnD softkey.
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Using Basic Phone Functions
Picking Up a Call from Another Extension
3
Picking Up a Call from Another Extension
You can pick up a call that is ringing at another extension. Depending on the way
your phone network is configured, you can pick up a call in the following ways:
•
Pick up a call that is ringing at an extension in your group using the GPickUp
softkey. (Not available for the Cisco SPA 501G.)
•
Pick up a call that is ringing at specific extension using the Pickup softkey.
(Not available for the Cisco SPA 501G.)
•
Pick up a call ringing at an extension that is configured on one of the line
buttons on your phone. Requires configuration by your phone administrator.
To pick up a call ringing at an extension in your group, press the GPickUp softkey. If
only one pickup group is configured on your system, call control is transferred to
your phone. If the ringing phone and your phone are in different pickup groups, dial
the pickup group number where the phone is ringing to transfer call control to your
phone.
To pick up a call ringing at a specific extension:
STEP 1
Press the PickUp softkey.
STEP 2
Enter the extension number of the phone from which you are picking up the call.
To pick up a call ringing at an extension that is configured on one of the line buttons
on your phone, press the flashing line button.
Placing a Three-Way Conference Call
Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G:
To initiate a conference call:
STEP 1
During an active call, press more and then press Confrn. The first call is placed on
hold, a second line is opened, and you hear a dial tone.
STEP 2
Dial the second person’s telephone number.
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Using Basic Phone Functions
Placing a Three-Way Conference Call
STEP 3
3
When the second person answers, press the Confrn softkey again. All three
parties are connected in the conference call.
NOTE You can cancel the conference by pressing the Cancel softkey before
connecting the calls.
When you hang up, the other two parties are disconnected.
Cisco SPA 501G:
STEP 1
Press the Conference button during an active call. The first call is placed on hold, a
second line is opened, and you hear a dial tone.
STEP 2
Dial the second person’s telephone number.
STEP 3
When the second person answers, press the Conference button again. All three
parties are connected in the conference call.
When you hang up, the other two parties are disconnected.
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Using Basic Phone Functions
Using the Local Directory
3
Using the Local Directory
The local directory lists the phones and extension numbers in your company.
Depending on your phone network configuration, you may have the following
directories available:
NOTE Not available for the Cisco SPA 501G.
To use the local directory:
STEP 1
Press the Setup button.
STEP 2
Scroll to Directory and press Select.
STEP 3
Scroll to Local Directory and press Select.
STEP 4
When the search form appears, you can search for a particular entry by entering a
last name, a first name, or both, or you can leave the fields blank.
STEP 5
Optionally, enter a last name, a first name, both names, or leave the fields blank.
Click Submit to search for matching records.
STEP 6
Scroll to an entry and press Dial to dial the number. Press Edit Dial to change the
number before dialing. Press Cancel to exit.
Using the Call History Lists
Using the Call History Lists
To use the Call History lists:
STEP 1
Press the Setup button.
STEP 2
Scroll to Call History and press Select.
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3
Using Basic Phone Functions
Accessing Voicemail
STEP 3
STEP 4
Scroll to the Call History list that you want to view:
•
Missed Calls—Shows the last 60 missed calls.
•
Received Calls—Shows the caller ID of the last 60 answered calls.
•
Placed Calls—Shows the last 60 numbers dialed from your phone.
To call a number in the list, scroll to an entry and press Dial to dial the number. Press
Edit Dial to change the number before dialing. Press Cancel to exit.
NOTE If the call was from a long distance number, you may have to edit the call
before dialing it. Press the EditDial softkey to edit the call and use the softkey
buttons and keypad to edit the number.
Deleting All Numbers from the Placed Calls List
STEP 1
In the Placed Calls list, press the Clear softkey to delete all numbers from the list.
STEP 2
Press OK.
Accessing Voicemail
To access voicemail, press the Messages button on your phone. Your system
administrator should configure your phone with the correct voicemail number so
that pressing the Messages button automatically dials your voicemail system.
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4
Using Advanced Phone Features
This chapter describes how to configure advanced features on your IP Phone. It
contains the following sections:
•
Logging in to Your Phone, page 40
•
Creating Speed Dials, page 41
•
Adding and Using Speed Dials, page 42
•
Monitoring/Accessing Another Phone from Your Phone, page 44
•
Customizing Your LCD Screen, page 44
•
Updating Your Ring Tone, page 46
•
Using the Interactive Voice Response Menu on the Cisco SPA 501G,
page 47
•
Advanced Procedures for Technical Support Personnel, page 48
Logging in to Your Phone
Your phone system provides a feature called extension mobility. This feature
allows you to log in to any physical phone and retrieve your personal settings and
directory number to that phone. For example, if you are working at a remote
location for the day, you can log in to one of the company phones on the network
and make and receive calls from your phone number and access your voicemail.
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Using Advanced Phone Features
Creating Speed Dials
4
To log in to your phone:
STEP 1
If you have the Login softkey on your phone, press it. (You may need to press More
to scroll through the phone screens to locate this softkey.)
If you do not have the Login softkey on your phone:
a. Press the Setup button.
b. Scroll to CME Services and press Select.
c. Choose Extension Mobility.
STEP 2
Enter your username.
STEP 3
Press the Down Arrow key and enter your password.
STEP 4
Press Submit. The phone is loaded with your user profile (for example, your
configured speed dial buttons).
To log out of your phone:
STEP 1
If you have the Logout softkey on your phone, press it. (You may need to press
More to scroll through the phone screens to locate this softkey.)
If you do not have the Logout softkey on your phone:
a. Press the Setup button.
b. Scroll to CME Services and press Select.
c. Choose Extension Mobility.
STEP 2
Choose Logout.
STEP 3
Press Exit.
Creating Speed Dials
You can configure up to 8 speed dials. Each speed dial can be a phone number, IP
address or URL. You can also configure additional speed dials on unused line
buttons on your phone.
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Using Advanced Phone Features
Adding and Using Speed Dials
4
You can create and edit speed dials using your PC and the IP Phone Web
Interface. See “Configuring Speed Dials and Fast Dials,” on page 51.
Adding and Using Speed Dials
Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G:
To add a personal speed dial number, you can use the phone menu to add a speed
dial that is not associated with a line button. You can also configure speed dials
using the web interface; see Chapter 5, “Using the Web Interface.”
To add a speed dial:
STEP 1
Press the Setup button.
STEP 2
Scroll to CME Services and press Select.
STEP 3
Scroll to My Phone Apps and press Select.
STEP 4
Scroll to Speed Dial Buttons and press Select.
STEP 5
Press Add to add a new number.
STEP 6
Enter the following information:
STEP 7
•
Label: Enter a name or other identifier for this speed dial entry.
•
Number: Enter the destination number.
Press Submit.
To edit a speed dial entry:
STEP 1
Press the Setup button.
STEP 2
Scroll to CME Services and press Select.
STEP 3
Scroll to My Phone Apps and press Select.
STEP 4
Scroll to Speed Dial Buttons and press Select.
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Using Advanced Phone Features
Adding and Using Speed Dials
STEP 5
Scroll to the entry that you want to change.
STEP 6
Press Change to edit the selected entry.
STEP 7
Enter the following information:
STEP 8
•
Label: Enter a name or other identifier for this speed dial entry.
•
Number: Enter the destination number.
4
Press Submit. The new entry appears in the list, along with the assigned speed
dial number.
To delete a speed dial entry:
STEP 1
Press the Setup button.
STEP 2
Scroll to CME Services and press Select.
STEP 3
Scroll to My Phone Apps and press Select.
STEP 4
Scroll to Speed Dial Buttons and press Select.
STEP 5
Scroll to the entry that you want to delete.
STEP 6
Press Delete.
STEP 7
Press Submit.
To call one of your configured speed dial numbers:
STEP 1
Open a phone line using any method you would normally use to start a new call.
STEP 2
Press the assigned number for the speed dial, then press AbbrDial. The phone
number is dialed.
NOTE If you have configured an unused line button with a speed dial number, press the
button to dial.
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Using Advanced Phone Features
Monitoring/Accessing Another Phone from Your Phone
4
Cisco SPA 501G:
Press the number for the speed dial and wait a few seconds.
Monitoring/Accessing Another Phone from Your Phone
Your system administrator may configure your phone so that you can monitor other
user’s phones from your phone. If this feature is configured, some line buttons on
your phone are assigned to display the status of another user’s phone. For
example, if your line 4 is configured to display Bob’s phone line, the LED on your
phone will glow red when his monitored line is ringing.
In addition, if your system administrator has configured it, you can press the same
line button (4) to speed dial Bob’s extension, or to pick up a ringing call at his
extension.
NOTE Not applicable to the Cisco SPA 502G.
Customizing Your LCD Screen
NOTE Not available on the Cisco SPA 501G.
You can customize your LCD screen in several ways.
Changing the LCD Screen Contrast
To adjust the contrast of the LCD screen:
STEP 1
Press the Setup button.
STEP 2
Scroll to Settings and press Select.
STEP 3
Scroll to Screen Contrast and press Select.
STEP 4
Use the navigation button to adjust the screen contrast:
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Using Advanced Phone Features
Customizing Your LCD Screen
STEP 5
•
To decrease the contrast: Press the Left navigation button.
•
To increase the contrast: Press the Right navigation button.
4
Press OK.
Setting the Back Light Timer
You can set a timer for your screen back light so that your LCD screen becomes
dark after a specified period of idle time on the phone.
STEP 1
Press the Setup button.
STEP 2
Scroll to Preferences and press Select.
STEP 3
Scroll to Back Light Timer and press Select.
STEP 4
Press Option repeatedly to view the available options: Always On, Off, 10s, 20s,
and 30s.
STEP 5
To choose a displayed option, press OK.
Configuring the Phone Screen Saver
You can enable your phone’s screen saver and specify its appearance and the
amount of time for the phone to be idle before it begins.
To configure your screen saver:
STEP 1
Press the Setup button.
STEP 2
Scroll to Preferences and press Select.
STEP 3
Scroll to Screen Saver Mode and press Select.
STEP 4
To change the status of your screen saver:
a. Scroll to Enable Screen Saver and press Edit.
b. Press Y/N until the desired option appears: Yes to enable a screen saver or No
to disable this feature.
c. Press OK to save the changes.
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Using Advanced Phone Features
Updating Your Ring Tone
STEP 5
4
To specify the amount of idle time that can elapse before the screen saver
appears:
a. Scroll to Screen Saver Wait Time and press Edit.
b. Clear the displayed time by pressing Clear.
c. Enter the idle time period in seconds by pressing numbers on the keypad.
d. Press OK to save your changes.
Turning on the Screen Saver Immediately
To immediately turn on your phone’s screen saver without waiting for the specified
Screen Saver Wait Time to elapse:
NOTE The screen saver must be enabled in order to immediately activate it.
STEP 1
Press the Setup button.
STEP 2
Scroll to Screen Saver Mode.
STEP 3
Press Activate.
Updating Your Ring Tone
NOTE To adjust the ring tone on the Cisco SPA 501G, start a web browser and enter the
IP address of the phone to use the web configuration utility.
Each extension of your phone can have a different ring tone. You can also create
your own ring tones.
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Using Advanced Phone Features
Using the Interactive Voice Response Menu on the Cisco SPA 501G
4
To change a ring tone:
STEP 1
Press the Setup button.
STEP 2
Scroll to Settings and press Select.
STEP 3
Scroll to Ring Type and press Select. A list of available tones appears
STEP 4
Choose the ring tone that you want to change, and press Select.
STEP 5
Scroll through the ring tones. To hear a ring tone, press Play. To choose a ring tone,
press Select.
STEP 6
Press Exit to close the screen.
Using the Interactive Voice Response Menu on the
Cisco SPA 501G
The Cisco SPA 501G provides an interactive voice response menu. You can enter
options and receive information about the phone and its operation.
To access the IVR:
STEP 1
Press the Setup button.
STEP 2
Enter the IVR option by pressing the numbers of the option, then press #. Some
typical options you might use are listed in the following table:
Option Number
Action
110
Gives you the IP address of the phone.
140
Gives you the MAC address (hardware address) of the
phone.
150
Gives you the software version.
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Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel
4
Advanced Procedures for Technical Support Personnel
Technical support personnel may need to view information about your phone or
phone activities. Follow these procedures if instructed to do so by technical
support person who are assisting you.
Status Information and Statistics
To view status information and statistics:
STEP 1
Press the Setup button.
STEP 2
Scroll to Settings and press Select.
STEP 3
Choose from the following options:
•
Network Configuration: Use this menu to view information about the
network, including WAN connection, DHCP server, IP address, MAC
address, domain name, subnet mask, default router, DNS servers, and TFTP
server.
•
Model Information: Use this menu to view information about the phone,
including model number, serial number, software version, and call control
protocol.
•
Status: Use this menu to view information about the phone activity, including
status messages, network statistics, and call statistics.
Rebooting, Restarting, and Resetting a Phone
If required, you can reboot, restart, or reset your phone. You should not do so
unless directed by your phone administrator as this can negatively affect your
phone’s function.
To restart your phone and reboot the firmware:
STEP 1
Press the Setup button.
STEP 2
Scroll to Reboot and press Select.
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Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel
STEP 3
4
When the confirmation message appears, press OK to confirm or press Cancel to
close the message without rebooting the phone.
To restart your phone:
STEP 1
Press the Setup button.
STEP 2
Scroll to Restart and press Select.
STEP 3
When the confirmation message appears, press OK to confirm or press Cancel to
close the message without restarting the phone.
To reset your phone to the factory default values and reboot with the settings from
CME:
!
CAUTION If you choose factory reset, you will return the phone to the original factory settings
and will erase ALL current settings, including the directory and call logs. It is also
possible that your phone extension will change.
STEP 1
Press the Setup button.
STEP 2
Scroll to Factory Reset and press Select.
STEP 3
When the confirmation message appears, press OK to confirm or press Cancel to
close the message without resetting the phone.
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5
Using the Web Interface
This chapter explains how to use Cisco Unified Communications Manager Express
(Cisco Unified CME) to configure features for your phone.
•
Logging In to the Web Interface, on page 50
•
Configuring Speed Dials and Fast Dials, on page 51
•
Changing Your Password and PIN, on page 53
•
Setting Up Voice Mail Notifications, on page 53
Logging In to the Web Interface
When your phone is connected to a Cisco Unified Communications 500, you can
use Cisco Unified CME in a web browser. Use Internet Explorer version 6 to access
the web pages. You can use a computer that is connected directly to the phone.
STEP 1
Start Internet Explorer and enter the URL for Cisco Unified CME.
NOTE The default address is http://10.1.10.1, but your system administrator may
change this setting. You can check your CME server address by pressing the
Setup button and then choosing Settings > Network Configuration.
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Using the Web Interface
Configuring Speed Dials and Fast Dials
STEP 2
5
Enter your user name and password, and then click Login.
NOTE If you are unsure of how to log in, contact your phone system administrator.
Configuring Speed Dials and Fast Dials
You can use the web pages to create speed dials and fast dials.
•
Speed dials allow you to quickly dial a number from a list or to use a quick
access code to invoke the number. A speed dial appears automatically on
an unused line button on the phone.
•
Personal speed dials, or fast dials, are numbers that you can store in
Directories > Corporate Directory > Personal Speed Dial.
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Using the Web Interface
Configuring Speed Dials and Fast Dials
5
To configure your speed dials or fast dials:
STEP 1
Log in to the Cisco Unified Communications Express web page. See “Logging In
to the Web Interface,” on page 50.
STEP 2
From the menu, choose Configure > Phones.
STEP 3
To add a speed dial, find an open space in the Speed Dial Information section.
•
Enter the phone number, including any prefix digit that your system requires
for external numbers.
•
Enter a label to identify the speed dial.
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Using the Web Interface
Changing Your Password and PIN
STEP 4
STEP 5
To add a personal fast dial number, find an open space in the Fast Dial section.
•
Enter the phone number, including any prefix digit that your system requires
for external numbers.
•
Enter a label to identify the fast dial.
Click Save Change to save your settings.
Changing Your Password and PIN
You can change your password and PIN by using the web pages.
STEP 1
Log in to the Cisco Unified Communications Express web page. See “Logging In
to the Web Interface,” on page 50.
STEP 2
From the menu, choose Configure > My Profile.
STEP 3
As needed, enter a new Password or PIN, and then enter it again in the Confirm
Password or Confirm PIN field.
NOTE The password is used for the web login. The PIN is used for the phone login.
STEP 4
Click Apply to save your changes.
Setting Up Voice Mail Notifications
You can configure your account so that voice mail notifications are sent to your
home phone, mobile phone, pager, text pager, or email inbox.
STEP 1
Log in to the Cisco Unified Communications Express web page. See “Logging In
to the Web Interface,” on page 50.
STEP 2
From the menu, choose Voice Mail > Message Notification > My Notification
Devices.
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Using the Web Interface
Setting Up Voice Mail Notifications
STEP 3
STEP 4
Optionally, in the Cascading Settings section, enter system notifications. If this
feature is enabled by your phone system administrator, you can choose up to two
internal extensions to be notified if you do not retrieve a new message within the
specified number of minutes.
•
Enter the number of minutes in the After box.
•
Click the magnifying glass icon to choose an internal extension to be
notified.
In the Notification Devices section, click the hyperlink for the type of device that
you want to receive notifications of new messages. Then enter the following
information:
•
Enable notification to this device: Check the check box to enable the
phone system to send a notification to this device.
•
Phone Number: Enter the phone number, including any prefix digit that your
system requires for an outgoing call.
•
To (Email Address), Text for Email: These fields appear if you chose
Email Inbox as the device type. Type the email address. Enter the text to
appear in the message.
•
Notification Preferences: Choose either Urgent Messages or All
Messages. If you choose Urgent Messages, you receive a notification only if
a message is marked “urgent” by the sender.
•
Notification Schedule: Under Quick Add, select the Day, Start Time, and
End Time when notifications will be sent. Then click Add to add the
specified time period to the grid. Continue adding other time periods, as
needed. To make adjustments, you can check or uncheck the check boxes
in the grid.
STEP 5
Click Apply to save your settings, and then click Back to List to return to the list.
STEP 6
Set up additional notification devices, as needed.
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6
Using the Cisco SPA 500S Attendant Console
This chapter describes how to install and use the Cisco SPA 500S Attendant
Console with your IP Phone.
Figure 1 Cisco SPA 500S Attendant Console
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Using the Cisco SPA 500S Attendant Console
Connecting the Cisco SPA 500S Attendant Console to the IP Phone
6
The Cisco SPA 500S is a 32-button attendant console for the Cisco SPA 500
Series IP Phones, providing 32 three-color (red, green, and orange) programmable
LEDS. The Cisco SPA 500S attaches to the IP phone with the attachment arm
provided. It obtains power directly from the IP phone and does not require a
separate power supply. Two Cisco SPA 500S units can be attached to a single IP
phone to monitor a total of 64 separate lines.
Connecting the Cisco SPA 500S Attendant Console to the IP
Phone
To connect the Cisco SPA 500S Attendant Console to the IP phone, you need the
following:
•
Cisco SPA 500S Attendant Console
•
Attachment Arm
•
Two (2) Attachment Arm Screws
•
Auxiliary Interconnect Cable
•
Stand
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Using the Cisco SPA 500S Attendant Console
Connecting the Cisco SPA 500S Attendant Console to the IP Phone
6
Connecting a Single Cisco SPA 500S
STEP 1 Turn both the IP phone and Cisco SPA 500S face down.
STEP 2 Align the screw hole in the IP phone with one of the holes on the attachment arm.
STEP 3 Insert the pegs on the attachment arm into the peg holes on the IP phone.
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Using the Cisco SPA 500S Attendant Console
Connecting the Cisco SPA 500S Attendant Console to the IP Phone
6
STEP 4 Using an attachment arm screw, secure the attachment arm to the IP phone.
STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the
attachment arm.
STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
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Using the Cisco SPA 500S Attendant Console
Connecting the Cisco SPA 500S Attendant Console to the IP Phone
6
STEP 7 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 500S.
!
CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable
provided with the Cisco SPA 500S.
STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the
auxiliary cable to this port.
STEP 9 Locate the AUX port on the back of the IP phone. Connect the other end of the
auxiliary cable to this port. The Cisco SPA 500S is powered by the auxiliary cable
with the IP phone; no additional power source is required.
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Using the Cisco SPA 500S Attendant Console
Connecting the Cisco SPA 500S Attendant Console to the IP Phone
6
STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S.
STEP 11 Attach the appropriate desktop stand to each unit.
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Connecting the Cisco SPA 500S Attendant Console to the IP Phone
6
Connecting a Second Cisco SPA 500S
A maximum of two Cisco SPA 500S attendant consoles can be connected to a
Cisco SPA 500 Series IP Phone. The instructions in this section are for connecting
a second Cisco SPA 500S. If you are not attaching a second Cisco SPA 500S, skip
to “Configuring the Cisco SPA 500S” on page 63.
STEP 1 Attach the first Cisco SPA 500S to the IP phone and connect the auxiliary cable as
described in the “Connecting the Cisco SPA 500S Attendant Console to the IP
Phone” section on page 56.
STEP 2 Align the left screw hole in the first Cisco SPA 500S with one of the holes on the
attachment arm.
STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
STEP 4 Using the attachment arm screw, secure the attachment arm to the first Cisco SPA
500S.
STEP 5 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
STEP 6 Using the attachment arm screw, secure the attachment arm to the second Cisco
SPA 500S.
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6
!
CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable
provided with the Cisco SPA 500S.
STEP 7 Locate the AUX OUT port on the back of the first Cisco SPA 500S. Connect one
end of the auxiliary cable to this port.
STEP 8 Locate the AUX IN port on the back of the second Cisco SPA 500S. Connect the
other end of the auxiliary cable to this port.
STEP 9 Route the auxiliary cable inside the cable slot. The Cisco SPA 500S is powered by
the auxiliary cable with the IP phone; no additional power source is required.
STEP 10 Attach the appropriate desktop stands to each unit.
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Using the Cisco SPA 500S Attendant Console
Configuring the Cisco SPA 500S
6
Configuring the Cisco SPA 500S
The Cisco SPA 500S can be configured to easily access other phone lines in the
system. For example, buttons on the Cisco SPA 500S can be configured to monitor
and quickly dial another extension, speed dial a number, transfer calls to another
extension, and more.
NOTE The options available on the Cisco SPA 500S depend on the phone system
configuration. Your phone system might not provide all of the features mentioned in
this document.
Configuration of the Cisco SPA 500S and assignment of the line buttons is
performed by the system administrator and is not described in this document. To
configure the Cisco SPA 500S, you can use the web user interface for the IP phone
to which the Cisco SPA 500S is attached. See the Cisco SPA 500 Series and
Wireless IP Phone Administration Guide on Cisco.com. See Appendix A, “Where
to Go From Here” for the link to this document.
Using the Cisco SPA 500S
The functions of Cisco SPA 500S buttons may differ depending on configuration.
However, in general, you can:
•
Monitor an extension by viewing its color. The LED color of a line button
gives you information about the line being monitored; for example, a red
(steady) LED means that the monitored line is ringing.
•
Transfer an active call by pressing the line button on the Cisco SPA 500S.
(This requires that the line button is configured as a speed dial for the
number to which you are transferring).
•
Dial a configured extension by pressing the green line button on the Cisco
SPA 500S.
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Using the Cisco SPA 500S Attendant Console
Monitoring the Cisco SPA 500S
6
Monitoring the Cisco SPA 500S
To view the status of the Cisco SPA 500S:
STEP 1 Log in to the web interface.
STEP 2 Click the Att Console Status tab.
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A
Where to Go From Here
Cisco provides a wide range of resources to help you obtain the full benefits of the
Cisco Small Business IP phone.
Product Resources
Support
Cisco Small Business
Support Community
www.cisco.com/go/smallbizsupport
Online Technical Support
and Documentation (Login
Required)
www.cisco.com/support
Phone Support Contacts
www.cisco.com/en/US/support/
tsd_cisco_small_ business_support_
center_contacts.html
Software Downloads
(Login Required)
Go to tools.cisco.com/support/downloads, and
enter the model number in the Software Search
box.
Product Documentation
IP Phone
www.cisco.com/en/US/products/ps10499/
tsd_products_support_series_home.html
Accessories
http://cisco.com/en/US/products/ps10042/
tsd_products_support_series_home.html
Cisco Unified
Communications 500 Series
for Small Business
www.cisco.com/en/US/products/ps7293/
tsd_products_support_series_home.html
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A
Where to Go From Here
Cisco Small Business
Cisco Partner Central for
Small Business (Partner
Login Required)
www.cisco.com/web/partners/sell/smb
Cisco Small Business Home
www.cisco.com/smb
Marketplace
www.cisco.com/go/marketplace
List of Documents
See the following documents (available at the URLs listed above) for more
information about your product.
•
Cisco Small Business IP Phone Model 50X Quick Start Guide—Installation
and initial configuration of your Cisco IP phone.
•
Cisco WBP54G Wireless-G Bridge for Phone Adapters User Guide—
Installation and use of the WBP54G wireless bridge with your Cisco IP
phone.
•
Cisco Small Business SPA 500 Series and WIP310 IP Phone Administration
Guide—Administration and advanced configuration of your Cisco IP Phone.
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