Nevada Home Warranty Manual

Nevada Home Warranty Manual
Emergency Warranty Procedure
The following phone numbers are provided in case an emergency situation occurs. Please note
that an emergency such as a plumbing leak, total electrical failure, heating or air conditioning
failures are to be addressed directly with the subcontractor responsible for such service. Please
follow up with a Warranty Service Request Form so that we may properly document the service
J.R. Pierce Plumbing (Shadow Ridge)
Freedom Plumbing (La Tierra & Mountaingate)
Heating and Air Conditioning
Cavallero Heating and Air (all communities)
High Voltage (La Tierra & Mountaingate)
Tradesmark Electric, Inc. (Shadow Ridge)
CA Main Office
775-351-2509 & 775-219-0606
Mike Tedder 916-257-5552
Keith’s Appliance Rescue
Blue Sage Appliance Repair
Service One Appliance
If the subcontractor is not able to respond and/or if the emergency is of a nature that cannot be
addressed by the subcontractor listed above, please resolve the emergency through prudent
action with appropriate sources. Be sure to save all receipts and document the incident. Ryder
Homes will reimburse you the reasonable cost of the warrantable emergency work.
All non-emergency work is to be submitted to Ryder Homes on a Warranty Service Request
Form at in order to insure proper and expeditious correction.
During Your Homeowner Orientation
General 30 Day Warranty
General One Year Warranty on Appliances
General One Year Warranty on Major Components
Construction Defect Warranty
General One Year Warranty
Items Not Covered by Warranty
Air Conditioning
Air Distribution (Heating & A/C)
Cable TV
Ceramic Tile
Condensation Lines
Electrical Conductors
Evaporative Cooling
Flashing and Sheetmetal
Garage Doors
Laminated Countertops
Lath and Plaster
Roofing and flashing
Septic Tank System
Vinyl Flooring
Water Supply System
Waterproofing Foundation Wall of Rooms Below Exterior Grade
Weather-stripping and Seals
Windows (Exterior) and Metal Doors
Wood and Plastic Doors
Electrical Wiring
Exterior Surfaces
Fiberglass Plumbing Ware Care
Floor Coverings
Grading and Landscaping
Hardwood Cabinetry, Stair Handrails, and Balustrades
Heating and Air Conditioning
Lumber and Millwork
Wood Subfloors
YOUR NEW HOME WARRANTY______________________________________
Community:___________________________________Lot Number:______________________
Street Address:_________________________________________________________________
La Tierra Only - Like any warranty, this one specifies limits for responsibility and conditions
under which it is valid or applicable. To assist you, we have tried to avoid fine print or legalistic
warranty described herein, Ryder Homes has elected to provide a Home Builder’s Limited
Warranty, administered by Professional Warranty Service Corporation (“PWC”) as described in
PWC Form Number 117,Rev. 01/2007, copy of which is attached and made a part hereof. (No
employee, salesperson or other agent of RYDER HOMES is authorized to make any warranty
except as is herein contained.)
Ryder NV Management, LLC is hereinafter referred to as Ryder Homes. Ryder Homes hereby
guarantees the home against defects described below, with the following provisions: Such
defects must be brought to Ryder Homes attention, in writing, during the warranty periods
specified herein. The warranty period starts with the date of possession or closing of title of the
original purchaser, whichever occurs first, or within such shorter period as may be specified
herein. (All warranty periods in the paragraphs below shall commence as indicated above.)
These guarantees, designed to protect the homeowner from the possibility of faulty construction
or defective materials, do not cover defects caused by normal wear and tear or by acts of God or
natural disasters beyond the control of Ryder Homes, nor will Ryder Homes have responsibility
for secondary damage caused by any warranted defect, except as expressly stated in the
Homebuilder’s Limited Warranty document.
Nothing contained in the warranty shall make Ryder Homes an insurer of the personal property of
the homeowner or of any third party.
Only an authorized employee of Ryder Homes can sign a written statement extending the
warranty period. (Note: Our sales staff is neither qualified nor permitted to make judgment
regarding service.) No other action on the part of Ryder Homes or its employees or agents,
including any steps taken to correct defects, shall be deemed an extension of such period. Ryder
Homes also reserves the right to choose materials and methods used to make repairs.
This warranty is applicable to all items mentioned herein only if the noted defects are reported in
writing before the end of the warranty period or within thirty (30) days following the end of the
applicable warranty for the defect noted. Ryder Homes would like to caution the homeowner
against having any item covered in this warranty altered by any person or persons other than
Ryder Homes, its employees or agents. Ryder Homes excludes any item so altered from warranty
coverage. Ryder Homes will not be held responsible for work, corrective or otherwise,
performed by others or for its costs.
During Your Homeowner Orientation
We want to have satisfied customers. It’s not only in your best interest, but ours as well; this
Home Warranty is your assurance. To help you with the upkeep of your new home we are
including in the later pages of this booklet, tips for maintenance of your home. Many questions
you may not have thought to ask will most likely be answered within these pages. Please check
with the County and /or City Planning and Building Departments and review your CC&R’s
before making any changes to the exterior of your home.
Since some items are easily damaged during move-in, deficiencies in the following items must be
noted at the time of your Orientation inspection:
Broken glass and mirrors
Chipped tile, porcelain, vitreous china, counter and vanity tops, tubs, shower units
and/or toilets.
Defects in appearance of interior and exterior finished surfaces.
Defects in appliance finishes.
Defects in siding, trim and/or lighting fixtures.
Loose screws, nuts and bolts.
Missing items.
Nesting bees.
Scratched metal doors.
Stained or marred surfaces on floor coverings.
Torn or defective screens and/or rollershades.
Provided they are noted in writing during the Homeowner Orientation, we will correct defects
and/or smudges on ceilings and walls, and paint touch-up. We are not responsible for the above
types of items if they are reported to us after the Orientation.
Each item or component of the home has it own warranty that remains in effect for a certain
period of time. These warranties are clarified and limited under the “Warranty” and “Warranty
and Builder Responsibility” sections.
1/11 WARRANTY PROCEDURE_________________________________
The 1/11 Warranty Program provides more complete warranty service and less
disturbance to the Buyer than the conventional programs used by many other Builders.
a. During your first month of occupancy keep a list of any warrantable items as you
discover them.
b. Towards the end of the above 1-month period, to e-mail your request simply log onto and go to “Warranty Info” and click Service Requests, fax or
mail the WARRANTY SERVICE REQUEST FORM to us. Upon receipt, we will
make an appointment to meet with you.
c. At the scheduled meeting, our Warranty Manager will review each item on the
FORM with you. He will clarify which items are non-warrantable (If they are
Homeowner maintenance, he will explain how you should perform that
maintenance.) He will fix some of those items, which he can right there, during the
appointment. We will schedule with you a day when we and our subcontractors can
return and take care of all the remaining items.
d. After approximately 11 months in your new house, please forward a second
WARRANTY SERVICE REQUEST FORM with any new items. We will go
through the above procedure one final time.
e. Buyer is required to be present during all warranty work.
An emergency phone list such as plumbing, electrical, HVAC, appliances, and security
systems is available on the second page of this manual. If you need to contact Ryder
Homes during regular business hours call 775-823-3788 ext. 4004. If you need to contact
Ryder Homes for an emergency during after hours, weekends or holidays you may call
a. First refer to your Homeowner Manual to see what action you should take to resolve
the emergency.
b. Check the Manual also to insure that the emergency is a warranty-covered problem.
c. Contact the subcontractor directly for emergency service.
d. If the subcontractor is not able to respond or if the emergency is of a nature which
cannot be addressed by a company on the emergency phone list, resolve the
emergency through prudent action with any appropriate resources. (Save the receipts
and document the incident. Ryder Homes will reimburse you the reasonable cost of
warrantable emergency work.)
Warranty items which impact the function and livability of the house and cannot wait for
the 1st and 11th month warranty service should be e-mailed, mailed, or faxed (Phone
requests cannot be accepted as the requests must be received, annotated, logged and
tracked to insure reliable service to you.) on the WARRANTY SERVICE REQUEST
FORM to:
Warranty Department
Ryder NV Management, LLC.
985 Damonte Ranch Parkway, Suite 140
Reno, NV 89521
Fax (775) 823-3799
We will review such requests and if we determine that the items are warrantable and
cannot wait for the 1st and 11th month warranty service, we will proceed with the warranty
WARRANTY COVERAGE_____________________________________
General 30 Day Warranty
Plumbing stoppages
Scratched windows
Adjusting sticking doors
Adjusting cabinet drawers and doors
Faucet leaks
Repairs of this nature reported to us more than 30 days into the Warranty Period are
considered to be homeowner maintenance items and, as such, are not covered by the
General One Year Warranty on Appliances
Either Ryder Homes or the specific appliance manufacturer will warrant the products listed below
from defects in materials and workmanship for a period of one (1) year, if installed. See
Warranty section for specific information regarding warranty responsibilities.
Air conditioning unit
Alarm system
Fire sprinklers
Furnace unit
Garage door opener
Garbage disposal
Hot water dispenser
Microwave oven
Plumbing fixtures
Smoke Detectors
Sound systems
Trash compactor
Vacuum systems
Water heater
General One Year Warranty on Major Components
Ryder Homes hereby warrants that the following major components of the home will be
free from material and workmanship defects for the period of one (1) year within the
coverage guidelines set forth in the “Builder Responsibility” section of this manual. The
following major components are covered by the warranty, if installed:
Ceramic Tile
Closet shelves
Concrete flatwork
Electrical systems
Exterior siding
Flooring materials
Heating and Cooling distribution duct system
Non-bearing walls
Paint materials
Plumbing systems
Roofing materials and installation
Stucco and masonry
General One Year Warranty
The general one year warranty specified herein is in addition to the Home Builder’s
Limited Warranty and as such extends only to the original homebuyer and is not
assignable. It automatically terminates when the original homebuyer no longer owns the
* * *
NON-WARRANTABLE ITEMS__________________________________
Ryder Homes delivers your new home cleaned in accordance with normal construction
standards. In fairness, we cannot take it upon ourselves to warrant and repair move-in
damage or other damage caused by persons other than Ryder Homes, its employees or
We would like to clear up an issue that causes many new homeowners needless alarm
and irritation. A new home goes through settling process. While settling, your home
may develop small cracks, expansion or contraction of materials in walls, floors, ceilings,
around doors, windows and other locations; this is to be expected. While we realize these
items might cause momentary concern, they are easily remedied when the Homeowner
does his/her first repainting. Ryder Homes is not responsible for correcting normal
settlement deviations.
Technology has not yet achieved perfect color matching for several materials used in
construction. Therefore, in spite of our best efforts, we cannot guarantee color
matching—either in the initial construction process or subsequent service work. Such
materials include, but are not limited to, the following: concrete, stucco, roofing, tile
carpet, marble, textured ceilings, paint, etc. Stained woods, when used in cabinets, stair
handrails, balustrades, paneling, siding, doors and wood trim, have variations in wood
grain and color. These are inherent characteristics that cannot be fully controlled and are
also excluded from the guarantee. Also, Ryder Homes does not warrant your landscaping
as we have no control over the care of these items.
Items not covered by Warranty
1. Damage resulting from Acts of God, including but not limited to
earthquakes, flood, fire, hurricanes, et al.
2. Services do not cover items that, in the judgment of our Warranty
Representatives, have suffered misuse, abuse or neglect, nor does it cover
normal homeowner maintenance as specified in this manual.
3. Cracks in drywall caused by shrinkage, settlement, or house flexing and at
drywall, window joints or tile grout cracks at walls, around tubs, vanities or
4. Recaulking or replacement of caulking both inside and outside due to
shrinkage around doors, windows, molding, tubs, showers trim, etc.
5. Garage Doors adjustments after the installation of an electric door opener by
other than Ryder Homes.
6. Grass, shrubs and trees are living items. Ryder Homes cannot control the
watering, fertilizing and weather conditions once you have moved in.
Therefore, Ryder Homes does not warrant the landscaping.
7. Replacement of heating and air-conditioning filters.
8. Light bulb replacements.
9. Broken or damaged water lines due to weather conditions e.g. freezing, or
through abuse such as lawnmowers or digging.
10. Sprinkler line trenches that may settle or compact.
11. Plumbing stoppages are limited to the first 30 days only,
12. Upgrades for which the homeowner has contracted directly with the supplier,
such as flooring upgrades, security system, etc. The subcontractor’s
warranty covers these items, not the Ryder Homes Warranty.
13. Warranties on manufactured products such as light fixtures, fans and
windows, etc., which are not part of the structural component of the home,
are made solely by the manufacturers, suppliers, and/or contractors providing
same, and cover only the appliances or products referred to therein. Ryder
Homes does not make or adopt any such warranty and does not have any
obligation or liability under such warranty. General Warranty items such as
on appliances, water heater, furnaces etc., carry manufacturers warranty for a
specific period of time. All warranty cards must be filled out and returned to
the manufacturer when required. Service calls should be directly to the
manufacturer’s company.
14. Water heater may lose its warranty if a water softener is installed.
15. The garage floor is not warranted against moisture coming through the
16. Control boxes are not warranted when damaged by power surges nor are
valves and related components damaged by freeze. We also do not cover
sprinkler heads and connections, irrigation lines and valves damaged by
negligence and/or abuse.
17. If you change or customize your home and we have to remove or destroy any
of it to perform warranty work, we will only replace the changed or custom
work if the materials are provided by the homeowner at his/her expense.
When air conditioning is provided,
the cooling system shall be capable
of maintaining a temperature of 78
degrees Fahrenheit, as measured in
the center of each room at a height
of 5 feet above the floor, under
local outdoor summer design
conditions as specified in ASHRAE
handbook. In the case of outside
temperatures exceeding 95 degrees
Fahrenheit, a differential of 15
degrees Fahrenheit from the outside
temperature will be maintained.
Federal, state or local energy codes
shall supersede this standard where
such codes have been locally
Correct cooling system to meet
temperature conditions, in accordance
with specifications.
Air conditioning failure is considered an
emergency only if the predicted outside
air temperature will be 95º or greater.
Rollershades and/or window
coverings must be used to control
outside temperatures transferred
through glass.
(Heating &
Refrigerant lines should not develop
leaks during normal operation.
When metal heats up, it expands.
When metal cools, it contracts. The
result is “ticking” or “cracking”
which is generally to be expected.
Ductwork should remain intact and
securely fastened.
Repair leaking refrigerant lines and
recharge unit.
Anytime the heating unit fails is
considered an emergency.
The stiffening of the ductwork and the
gauge of the metal used shall be such that
ducts do not “oilcan”. The booming
noise caused by “oilcanning” is not
acceptable and the builder must take
necessary steps to eliminate this sound.
Reattach and resecure all separated or
unattached ductwork.
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
See manufacturer’s warranty.
None-Homeowner to contact
manufacturer or supplier directly.
Kitchen cabinet doors, drawers and
other operating parts should function
properly under normal use. Cabinet
door and drawer adjustments are
warranted for 60 days.
Repair or replace operating parts as
Warpage should not exceed ¼ inch as
measured from face frame to point of
furthermost warpage, with door or
drawer front in closed position.
Correct or replace door or drawer
front as required.*
Gaps between ceiling and walls shall
have an acceptable tolerance of ¼
inch, provided the cabinet installation
is structurally secure.
Builder is to meet standard.
Cabinet Finish will fade through
exposure to ultraviolet rays. Protect
finish through shading of windows
and conditioning of woodwork.
Cable TV
Antenna lead from service point
should connect to distribution
Check wiring for continuity and
repair if necessary.
Wall-to-wall carpeting, installed as
the primary floor covering when
stretched and secured properly,
should not come up, become loose,
separate or stretch excessively at its
point of attachment.
Builder is to restretch or resecure
carpeting as needed.
Carpet seams will show and this
condition is not a warrantable item.
However, no visible gap is
Builder is responsible to correct
visible gaps, which may involve
replacement of part of the carpet.*
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
(Carpeting Cont.)
Exposure to sunlight may cause spots
on carpet and/or fading.
Ceramic Tile
Ceramic tile should not crack or
become loose.
The builder shall replace any cracked tiles and
resecure any loose tiles unless the defects were
caused be the owner’s negligence. Builder is not
responsible for discontinued patterns or color
variations in ceramic tile and is responsible for
replacement of defective tile only.*
Cracks in grouting of ceramic tile
joints are commonly due to normal
shrinkage or settling caused by climate
and temperature changes.
Builder assumes no responsibility for grout
maintenance or damage caused by neglect.
Homeowner must perform preventative
maintenance to maintain ceramic tile warranty.
(Expansion and
Concrete slabs within the structure are
designed to move at expansion and
contraction joints. Cracks appearing
in other areas are not to exceed 3/16
inch width.
Builder is to take whatever corrective action is
necessary to repair excessive cracks and voids.*
if cracking and movements are within specified
tolerances, then no correction is necessary.
Shrinkage cracks are not unusual in
concrete foundation walls. Such
cracks greater than 1/8 inch in width
are considered excessive.
The builder shall repair cracks in excess of 1/8
Cracks in garage slabs, driveways,
walks and front steps in excess of ¼
inch in width of ¼ inch in vertical
displacement are considered excessive.
Builder shall repair cracks exceeding maximum
tolerances by surface patching or other methods
as required.*
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Cracks that significantly impair the
performance of the finish flooring
material shall not be acceptable.
The builder shall repair cracks, other than
hairline, as necessary so as not to be readily
apparent when the finish flooring material is
in place.*
Concrete surfaces should not
disintegrate to the extent that the
aggregate is exposed under normal
conditions of weathering and use.
Builder is to take whatever corrective action
necessary to repair or replace defective
concrete surfaces. The builder is not
responsible for deterioration caused by salt,
chemicals, mechanical implements and
other factors beyond the builder’s control.*
(Exclusive of exposed aggregate
Stoops and steps should not settle,
heave or separate in excess of 1 inch
from the house structure. No cracks
except hairline cracks (less than ¼
inch) are acceptable in structurally
attached concrete stoops.
Builder shall take whatever corrective
action is required to meet acceptable
Water should drain from exterior
stoops and steps.
Builder shall rebuild the stoops and steps to
drain properly.
Condensation lines will clog under
normal use. This is a homeowner
maintenance item.
Builder is to provide unobstructed
condensation lines at close of escrow.
Fuses and circuit breakers should
operate under normal usage.
Check wiring for conformity with local,
state electrical code requirements. Repair
wiring if it does not conform to code
All switches, fixtures, and outlets
should operate as intended.
Repair or replace defective switches fixtures
and outlets.
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Ground fault interrupters are sensitive
safety devices installed into the
electrical system to provide protection
against electrical shock. These
sensitive devices can be tripped very
Wiring should be capable of carrying
the designed load for normal
residential use to electrical box.
Builder is to install ground fault interrupter in
accordance with approved electrical code.
Tripping is to be expected and is not covered,
unless due to a construction defect.
Equipment must function properly at
temperature standard set.
Correct and adjust so that blower and water
operate as designed.
A properly designed and constructed
fireplace and chimney should function
properly. It is normal to expect the
high winds or atmospheric pressure
causes temporary negative draft
situations. Similar negative situations
can be caused by obstructions such as
large branches of trees too close to the
chimney. Some houses may need to
have a window opened slightly to
create an effective draft, if they have
been insulated and weatherproofed to
meet high energy conservation criteria.
Determine the cause of malfunction and
correct as required if the problem is one of
design or construction of the fireplace.
Newly built chimneys often incur
slight amounts of separation, which
should not exceed ½ inch in any 10
foot measurement from the main
Builder to determine the cause of separation
and correct as required. Caulking is
Heat from fires will alter finish.
Check wiring for conformity with local, state
electrical code requirement. Repair wiring if
it does not conform to code specifications
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
(Fireplaces Con’t)
Fires should be built on log grates
to avoid direct contact with
refactory linings that would result
in cracking or damage. (Only
build small fires for the first sixty
days in masonry chimneys.)
Chimney flue fires are common.
None. Homeowner is responsible for maintaining
flue. It is recommended to have a licensed chimney
sweep clean the flue a minimum of once a year.
Masonry fireplaces should repel
rain under normal conditions.
Excessive rain will cause some
leaking. Fire box should receive
a fire during excessive rain
periods to dry out the masonry.
Fix the leaks if they occur during normal rainfall.*
Flashing and
Flashing, valleys, and gutters
must not leak. It shall be the
homeowner’s responsibility to
keep such areas free of leaves and
debris that could cause overflow
Repair leaks.
Garage Doors
Garage doors should operate
properly. Garage doors should
not rub against the jambs during
the swing of the door.
The builder shall correct or adjust garage doors as
required except where the cause is determined to
result from the owner installing an electric garage
door opener.
Garage doors should be installed
within manufacturer’s installation
tolerances of ¾ inch.
Some entrance of the elements can be expected.
Builder shall adjust or correct garage doors to meet
manufacturer’s installation tolerances.
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Grading (Excavating
and backfilling)
Settling of ground next to
foundation walls, utility trenches
or other filled areas shall not
interfere with water drainage
away from the house.
Upon request by the buyer, the builder shall fill settled areas
one time only during the warranty period. When the fill is
placed on the lot, the owner shall be responsible for affected
grass, shrubs or other landscaping.
The necessary grades and
drainage swales shall be
established to ensure proper
drainage away from the house.
Site drainage is limited to the
immediate grades and swales
affecting the structure. Standing
or ponding water should not
remain for extended periods in the
immediate area of the house after
a rain. Fine soils will take longer
for draining than granulated soils.
The possibility of standing water
in the swales after a heavy rainfall
should be anticipated by the
homeowner. No grading
determination shall be made while
the ground is saturated.
The builder is responsible only for establishing the proper
grades and swales. The owner is responsible for maintaining
such grades and swales once they have been properly
established by the builder.
(Site Drainage)
Should an adjustment be necessary by the builder, the
homeowner shall be responsible for all landscaping and
structures in the limits of adjustments.
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Heating system should be capable of
producing an inside temperature of 70
degrees Fahrenheit, as measured in the
center of each room at a height of 5 feet
above the floor, under local outdoor winter
design conditions as specified in ASHRAE
handbook. Federal, state or local energy
codes shall supersede this standard where
such codes have been locally adopted.
Builder shall correct the heating system as
required to provide the required temperatures.
However, the owner shall be responsible for
balancing dampers, registers and other minor
adjustments. Builder is not responsible for
clogged filters.
Rollershades and/or window coverings must
be used to control outside temperatures
transferred through glass.
Builder makes no claim as to the property
or the structure being free of insects either
migrating or nesting, in or on the property
or structure.
Builder will remove nesting bees only if noted at
the time of the first homeowner orientation.
Insulation should be installed in accordance
with applicable energy and building code
Install insulation in sufficient amounts to meet
System should provide adequate coverage
of water for growth when using one valve at
a time. Homeowner is to maintain sprinkler
heads to prevent blockage and damage and
damage. Sprinkler heads, riser pipes and
buried control valves and related riser pipes
are not warrantable due to exposure to foot
and auto traffic as well as lawnmowers,
freezing weather, etc.
Builder shall adjust system for proper coverage
and repair or replace water lines, valves and
sprinkler heads that malfunction due to
manufacturer’s defects. Adjustment of sprinkler
heads is the homeowner’s responsibility. Lines
broken due to freezing are not warrantable.
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Painting (Interior
and Exterior)
(Interior Finish)
Builder installs healthy sod, shrubs and trees
where applicable. Homeowner is to maintain
sprinkler heads to prevent blockage and
None-Builder cannot warrant living
organisms as we have no control of
maintenance and care or weather conditions.
Countertops fabricated with high-pressure
laminate covering should not delaminate or
have chips or surface cracks. The deck area
joint may have a maximum of 1/16 inch
differential in surface alignment. Warpage
over 3/8 inch in 48 inches is excessive
Repair or replace to meet specified criteria.
Repaired areas may not match exactly in
color and/or texture. Builder responsible
only for chips and cracks noted prior to
Hairline cracks are normal in exterior surfaces.
Cracks greater than 1/8 inch in width are
considered excessive. Cracking at window
and door corners are common.
The Builder shall repair cracks exceeding 1/8
inch as required. Builder not responsible for
color variations in the stucco.*
Exterior paints or stains should not fail during
the first year warranty period, However,
fading is normal and degree is dependent upon
climate conditions.
The Builder shall insure that exterior finishes
have been applied properly and cover
Natural finishes on interior woodwork may
not deteriorate during the first year of
ownership. Varnish-type finishes used on the
exterior will deteriorate rapidly and are not
covered by the warranty.
The Builder shall insure that all natural
finishes have sufficient coverage of the
specified product.*
Interior painted wall surfaces are latex water
based and should not be washed or cleaned.
Touch up paint should be used in lieu of
None, unless noted during the Homeowner
Interior paint shall be applied in a manner
sufficient to visually cover wall, ceiling and
trim surfaces where specified.
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Mildew or fungus will form on a painted
surface if the structure is subject to
abnormal exposure. (E.g., excessive
moisture caused by rainfall, ocean, lake,
river front or waterscape.)
No valve or faucet should leak due to
defects in material or workmanship.
However, leakage caused by a worn
washer or seal is a homeowner
maintenance item.
Mildew or fungus formation is a
condition the builder cannot control and
is a homeowner maintenance item.
Fixtures, appliances or fittings should
comply with their manufacturer’s
The builder shall replace any fixture or
fitting which is outside acceptable
standards as defined by the
manufacturer. The builder shall assist
the homeowner in obtaining adjustments
in accordance with the manufacturer’s
Builder cannot remove noises due to
water flow and pipe expansion.
However, “water hammer” or pipe
vibrations are the builder’s
responsibility to correct.
Builder to repair if workmanship is
poor. However, broken lines are not
warrantable if broken due to freezing
weather or owner negligence.
There will be noise emitting from the
waterpipe system, due to flow of water.
Both house and sprinkler lines are
installed per building standards and
inspected by the appropriate agencies.
Sewers, fixtures and drains should
operate properly. If reported to us within
the first 30 days of the Warranty Period,
we will repair plumbing drain stoppages.
(The drains are tested by us prior to
delivery of the home to you and
stoppages undetected by testing would
appear during the 30-day period.)
If noted within the first 60 days of the
warranty period, Builder shall repair or
replace the leaking faucet or valve.
The builder is not responsible for
sewers, fixtures and drains that are
clogged through the owner’s negligence.
If a problem occurs, the owner should
consult the builder for a proper course of
action. Where defective construction is
shown to be the cause, the builder shall
assume the cost of repair; where owner
negligence is shown to be the cause, the
owner shall assume all repair cost.
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Roofing and
(Flat Roof)
Chips and cracks on surfaces of bathtubs,
shower, toilets, lavatories, sinks, pullman
tops, and adjacent surfaces, can occur when
surface is hit with sharp or heavy objects.
Builder to repair any chips or cracks noted
prior to occupancy.*
Your fixtures are designed to stay new
looking with minimum care. Never use
polish, detergents, cleansers, abrasives or
cloths with abrasive surfaces. The use of
such items, other than a soft damp cloth,
will nullify the manufacturer’s warranty
Any damaged rollershades not reported to
the builder at homeowner’s orientation is
the homeowner’s responsibility.
Replace if noted at homeowner’s orientation.
Roofs and flashing should not leak under
normally anticipated conditions, except
where cause is determined to result from
severe weather conditions, such as ice build
up, high winds and driven rain.
Builder shall correct or repair any verified
roof leaks, except those caused by ice buildup, high winds and driven rain.
Water should drain from flat roof, except
for minor ponding or when the roof is
specifically designed for water retention.
The builder shall take corrective action to
ensure proper drainage of roof.
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Septic Tank System
(If applicable)
Joints and cracks in exterior wall
surfaces, trim and around openings
should be properly caulked to exclude
the entry of water. Properly installed
caulking will shrink and must be
maintained by the homeowner during
the life of the home.
Builder shall repair and/or caulk joints or cracks in
exterior wall surfaces as required to correct
Septic system should be capable of
properly handling normal flow of
household effluent. Septic system
should be designed and installed to
comply with state, county or local code
regulations. Homeowner shall be
responsible for septic system
Builder shall be responsible for the installation of
an operational system and shall take corrective
action to repair. Builder shall not be responsible
for malfunctions that occur through owner
negligence or abuse and from conditions that are
beyond builder’s control, such as freezing, soil
saturation, increase in water table, excessive use,
Slight “imperfections” such as nail
pops, seam lines and cracks are
common in gypsum wallboard
installations. However, obvious
defects are not acceptable.
Builder to correct such defects to acceptable
tolerance and repaint repaired areas. Builder is
not responsible for color variations in the paint.*
Hairline cracks around windows and doors are not
Siding should not delaminate or
deteriorate within manufacturer’s
specifications. However, shrinkage
and expansion will occur with changes
in temperature and climate and are
normal conditions.
Builder will repair or replace as needed unless
caused by owner’s neglect to maintain siding
properly. Repaired area of prefinished material
may not match in color and/or texture. For
surfaces requiring paint, Builder will paint only
new materials. The owner can expect that the
newly painted surface may not match original
surface in color.*
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Vinyl Flooring
Floor squeaks and loose subfloor are
often conditions common to new home
construction. However, a squeak-proof
floor cannot be guaranteed due to
temperature changes, lumber species,
position of “live and dead loads” within,
and designed deflection of floor area.
Readily apparent nail pops shall be
Builder shall correct the problem only if caused
by defective material or failure. Builder cannot
guarantee a “squeak free” floor.
Readily apparent depressions or ridges
exceeding 1/8 inch should be repaired.
The ridge or depression measurement is
taken as the gap created at one end of a
six-inch straight edge placed over the
depression or ridge with three inches of
the straight edge on one side of the
defect, held tightly to the floor.
The builder shall take corrective actions as
necessary, to bring the defect within acceptable
tolerance so that the affected area is not readily
visible. Builder is not responsible for
discontinued patterns or color variations in the
floor coverings.*
Gaps shall not exceed 1/16th inch in
width in resilient floor covering seams.
The builder shall take action necessary to
correct the problem.*
Resilient flooring should not lift, bubble
or become unglued.
The builder shall repair or replace the affected
resilient flooring as required. The builder shall
not be responsible for discontinued patterns or
color variation of floor covering or for problems
caused by owner neglect or abuse.*
The builder shall correct nail pops which have
broken the surface. The builder shall repair or
replace resilient floor covering in the affected
area with similar material. Builder is not
responsible for discontinued patterns or color
variation in the floor covering.*
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Water Supply System
Foundation Walls of
Rooms Below Exterior
Weather-stripping and
Windows (Exterior) and
Metal Doors
(Water Penetration)
All service connections to municipal
water meter and private water supply are
the builder’s responsibility. Private
systems shall be designed and installed in
accordance with all approved building,
plumbing and health codes.
Builder to repair necessary if failure is the
result of defective workmanship or materials.
If a condition beyond the builder’s control
disrupts or eliminates the sources of supply,
then it is not the builder’s responsibility.
Leaks resulting in actual trickling of
water are unacceptable. However, leaks
caused by improper landscaping installed
by owner, or failure of owner to maintain
proper grades are not covered by
warranty. Dampness of the walls or
floors may occur in new construction and
is not considered a deficiency.
The builder shall take such action as
necessary to correct basement leaks except
where the cause is determined to result from
owner’s negligence.
Some infiltration is normally noticeable
around doors and windows, especially
during high winds. Excessive infiltration
resulting from opening cracks or poorly
fitted weather-stripping is not
The builder shall adjust or correct open
cracks, poorly fitted doors, windows, or
poorly fitted weather –stripping. Builder
shall be responsible to adjust or replace the
weather-stripping or threshold only one time
during the first year of occupancy.
Windows should operate with reasonable
ease as designed.
Builder to correct or repair as required.*
Homeowner is responsible for cleaning of
tracks and lubrication.
Windows should not allow condensation
between panes.
Builder to correct within warranty period.
Windows and doors will allow wind and
rain to enter when extreme conditions
occur. Water penetration caused by
sprinklers, water hose, or wind driven
rain, is not the contractor’s responsibility.
Unless directly attributed to faulty
installation, window and door leaks are a
result of conditions beyond the builder’s
control. No corrective action is required.
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
Any broken glass or damaged screens not
reported to the builder at the homeowner’s
orientation is the homeowner’s responsibility.
Replace if noted at homeowner’s orientation.
Glass to be free of scratches that can be
observed perpendicular to the glass using nondirect sunlight at a distance of 11 feet or more.
Builder shall replace glass if it does not meet
acceptable criteria as noted at time of first
occupancy and is reported within 30 days of
Correct or replace and refinish defective
Wood and Plastic
Exterior doors will warp to some degree due
to temperature differential on inside and
outside surfaces. However, they should not
warp to the extent that they become inoperable
or cease to be weather resistant or exceed
National Woodwork Manufacturer’s
Association Standards (1/4 inch).
Panels will shrink and expand, and may
expose unpainted surface.
Split panels should not allow light to be
visible through the door.
If light is visible, fill split and match paint or
stain as closely as possible.*
* When contending with finished surface of materials that need repair or replacement, the builder will try to match material, color
and texture as closely as possible, but does not claim to repair or replace of any exactness.
YOUR NEW HOME’S MAINTENANCE___________________________
Now that you have moved in, you will find that the many fine features built into your
RYDER HOME will assure you many years of comfortable living. However, even the highest
quality home requires minor repairs and regular maintenance. You will prevent minor household
problems from requiring professional attention by following the maintenance hints outlined
below. Treat your home much the same way you would a new automobile or fine piece of
equipment. By taking certain precautions in the first few months, you will experience fewer
maintenance problems as the years go by.
* * * * *
Please read the manufacturer’s manuals for helpful suggestions regarding features and
The most common cause of a sticking door is the natural expansion and contraction due to the
general changes in weather conditions. The doors were properly adjusted at installation;
however, if there is a continuing problem, some minor re-adjustment may be required. Such
adjustments are considered to be homeowner maintenance.
Electrical Wiring
Circuit Breakers- All wiring within your home is protected by a main circuit breaker and
individual branch circuit breakers. These are located in an enclosure on the exterior of your home
alongside the electric meter. Occasionally a table lamp, radio, curling iron or appliance that is
plugged into wall receptacle is NOT functioning properly. This may cause the main breaker or
individual branch circuit breaker to trip, which shuts off ALL electricity to that particular circuit.
If this should occur, proceed to circuit breaker panel. Locate the “tripped” breaker and push it to
the OFF position briskly, and then to the ON position. Power should be restored. It is the
responsibility of the homeowner to check that ALL circuit breakers, including the main breaker,
are on before any call is made for assistance.
Ground Fault-Circuit Interrupter (GFCI) – Your home is equipped with Ground Fault Circuit
Interrupters (GFCI’s). They control other receptacles in the immediate vicinity where there might
be the hazard of electrical shock. These devices are a requirement by building code, and are
intended for your SAFETY. They are located in a bathroom, garage and/or kitchen receptacle
and are equipped with a “RESET” button. Our experience shows that those in the kitchen can be
extremely sensitive causing the sensing unit to trip. There is NOTHING that can be done about
this situation, as it is an inherent characteristic of the device.
AFCI – Arc Fault Circuit Interrupter
AFCI Breakers are designed to protect your home from fires which are caused by arching as well
as over current conditions. Normal breakers are only effective against over current conditions.
Arc Fault Breakers are now required by new construction codes to protect receptacles which are
located in bedrooms (and possibly other locations according to local codes variants). Arc Fault
Breakers may not be 100% effective against all fires caused by arcing because there is a certain
amount of arcing which is normal, and the Arc Fault Breaker would be unusable if it tripped
every time that normal arc were detected. For example, if you ever noticed a spark when you
unplug an appliance or flipped a wall switch, then that is normal arcing. Abnormal (and
Dangerous) arcing often is caused by a poor connection, or damaged wire. Unfortunately,
dangerous arcing “looks” an awful lot like normal arcing to the breaker, so it is possible for a fire
to started without tripping the breaker. Nonetheless an arc fault breaker, even if less than perfect,
is a lot better than no protection at all. By the way, arc faults are one of the big reasons that
electrical connections should never be made outside of an approved wiring device. (#approved
wiring device)
Arc Fault Breakers like GFI (#GFI) devices have “test” and “reset” buttons and should be tested
periodically according to the manufacturer’s specifications (usually once a month).
In the event that the circuit is interrupted, reset the button on the GFCI, which will re-energize the
protected circuit. This is accomplished by disconnecting the appliance that caused the
interruption, resetting the circuit breaker in the exterior breaker in the exterior panel, and
depressing the “RESET” button on the device. The resetting of the GFCI and/or the branch
circuit breaker is the responsibility of the homeowner.
Occasionally a GFCI is manufactured which is overly sensitive. If you feel that this is the case
with your device, test the device by plugging in a properly operating table lamp in the OFF
position, and then turn in ON. If the device still trips, call us and we will make the necessary
repairs, providing the device has not been abused or damaged and the warranty period has not
NOTE: These items may possibly cause your GFCI to trip: Rechargeable battery packs,
neon night lights, hair dryers, time-control sprinkler and lighting system, rotor-driven
machinery, refrigerators, freezers, deep-fryers, counter-top microwaves, or any high
amperage devices.
CO2/Smoke Detector – Your home is also equipped with smoke and CO2 detectors. These units
are located in hallways and bedrooms. These units sense particles of smoke in the atmosphere
around them and sound an alarm. Unfortunately, the units cannot differentiate between particles
of smoke and other debris found in the air. Therefore, there are occasions when the unit will go
OFF without the presence of smoke, or at a time when you may be operating your range and
oven. This can be a frightening experience, but there is NOTHING that can be done to guarantee
that it will not happen.
Wall Plugs – Most new homes are equipped with one or more switched outlets. These are
normally found in bedrooms, living rooms, and family areas. These outlets consist of a wall
receptacle and a wall switch that control the receptacle. For your convenience, ONLY ONE
HALF of the wall outlet may be controlled by the wall switch. The other half is energized at all
times. If a lamp is plugged into one-half of the switched outlet in the ON position, and the switch
does not operate the lamp, move the plug to the other half of the outlet and try the switch again.
If you are sure that you have located the switched outlet and the switch does NOT work, call us
for repair.
NOTE: In the event the electrical contractor is called out to reset breakers, replace
defective bulbs, or provide unnecessary homeowner assistance, they will charge for the
service call. Furthermore, they cannot guarantee their work in the event the installation
has been modified or additional wiring has been added by others.
Exterior Surfaces
All exterior surfaces of your home are subject to normal weather conditions. These surfaces
should be maintained periodically in order to prevent any material damages. Such surfaces as
exterior doors, garage doors, roofs, stucco, or any exposed wood are included.
Fiberglass Plumbing Ware Care
Just follow these simple cleaning instructions.
1. Use proper cleaning agents. One cleaning agent does not necessarily suffice for all the
different sorts of dirt and grime found in bathtubs and showers.
2. For normal cleaning, use warm water and liquid detergent such as Dow, Lysol, or Mr. Clean
bathroom cleaners, with sponge, nylon, polyethylene, or saran cleaning pads. Do not use
abrasive cleanser, scouring pads, steel wool or scrapers.
3. Against mild grime, smear entire unit surface with a water paste using baking soda. Allow to
effervesce a few hours and rinse with warm water.
4. For stubborn stains, use non-abrasive cleanser, such as Spic &Span. Sponge the area with the
cleaner, allow to stand an hour, and rinse with warm water.
5. For extra deep stains, use hydrogen Peroxide bleach from your local drugstore, such as
Clairol, soaked onto white cotton rags and applied to the deep dark stains overnight.
Afterwards rinse thoroughly with cold water.
6. For hardwater scale deposits, use regular pool acid, such as muriatic acid, diluted one into ten
parts of cold water and apply with sponge until scale disappears. Afterwards rinse thoroughly
with cold water.
7. For heavy soap deposits, use regular lye solution form your drugstore, such as Liquid Drano,
and apply with sponge until soap disappears. Afterwards rinse thoroughly with warm water.
8. For restoration and protection, rub scratches and dull areas vigorously with automotive
rubbing compound, such as DuPont, with a white cotton rag. Then buff vigorously with
carnuba-based wax, such as J-wax, with a white turkish towel. If done twice a year, this will
maintain a lustrous finish after cleaning as above.
Floor Coverings, Natural Stone and Countertops
Your carpet is professionally installed using a power stretcher and is under a labor warranty for one
year after the date of occupancy. You should be aware that stretching and after installation
buckling of carpet can occur for reasons other than improper installation. The following are some
Carpet being pulled up for the installation of wires, (i.e. speaker, phone, t.v. cable, or
alarm wires/pads) and being installed without proper stretching.
Carpet being pulled up for the correction of floor squeaks and being reinstalled
Improper “wetting” during cleaning of the carpet
Movement of heavy items over the carpet causing the stretching of the carpet backing
(i.e. the rearrangement of some furniture by dragging in lieu of lifting).
Carpet cushions over ½” thick and less than five (5) pound density.
Increase in temperature or humidity over a period of time causing the synthetic back to
These items are not considered original installation related and are the responsibility of the
homeowner or other parties involved.
Berber Carpet
Berber carpet is most commonly described as a loop pile carpet in light shades combined with
lighter and darker flecks of color. “Loop” Berber carpet is constructed by attaching both ends of
yard to the backing, which creates the smooth and dense surface of the carpet. Because of this
tight loop construction Berber is much more difficult to install than most conventional carpets.
Carpet is manufactured in 12 ft. or 15 ft. widths and will be installed to reveal the least number
of seam lines where possible. Where the carpet meets a hard surface lower than the carpet
gapping may occur. Seam lines will show, and may become more obvious depending on the
angle, location and lighting. Berbers also have a tendency to “smile” or open up on stairs. Loop
Berber is commonly known to have “sprouts” or small loops of carpet by things like a vacuum’s
rotating brush, pet’s nails or high-heeled shoes or other sharp objects. These sharp objects can
pull carpet strands and sprouts creating voids in the carpet. Berber-type carpets are not
warranted against loop pulls, gapping, or voids. The homeowner is responsible for trimming
sprouts and pulled loops. These are not defects; they are characteristics of Berber carpet.
Wood and Laminate Floors
Wood is a natural product that requires special maintenance by the buyer once it has been
installed. It has a tendency to scratch, dent, and gouge depending on a particular wood’s
durability. Wood is particularly susceptible to damage from water, even small amounts of water
from spills, or drops from a pet’s muzzle after drinking, or moisture from dishwashers or exhaust
from clothes dryer. Cleaning with any amount of water is not recommended and special
cleaning products may be needed depending upon the product.
Because of the inherent characteristics of wood, it can expand and contract with the change in
warm and cold weather and changes in humidity. This may lead to gapping between planks.
Each piece of wood has its own grain, pattern and color that can vary from plank to plank. This
can cause variations in the appearance of the finish on individual boards also, especially in our
dry climate some checking and small cracks may appear. These are natural characteristics and
the warranty cannot cover variation of grain or color patterns within a group of wood planks or
Laminate flooring (Pergo or Wilsonart type floors) are manufactured products, which may
require special maintenance once installed. These types of floors are resistant, but not
impervious, to scratches, dents, and gouges. They are also susceptible to damage from water
and special cleaning products may be needed depending upon the product.
Ceramic Tile
A variety of imported and domestic tile colors and patterns may be displayed for you to view for
your new home. Variations in shade, sheen, shape, and even surface texture will occur between
production homes because of very slight differences in dye lots as a result of the manufacturing
process. Samples displayed are examples of an average color range. They may differ in shade
from one production to another. Natural and fluorescent lighting conditions may impact the
appearance of the color or shade of the ceramic tile selected. The angle from the deck tile to the
splash tile can cause a significant change in appearance. The grout color selected may sometimes
be a factor for a variation of shade. These are considered natural characteristics and are
Exact layouts and grout joint widths are determined by the tile setter at the time of installation
and are governed by the actual size and shape of the tile or stone, the exact dimensions of the
areas to be covered, and the guidelines established between the builder and subcontractor. Tight
joints are not recommended for floors because no allowances can be made for undulations in the
floor or for variations in thickness of the tile or marble. Small hairline cracks may develop in
ceramic/stone flooring or grout, particularly when installed over a concrete slab. There is no way
to completely eliminate these characteristics, which are inherent to concrete. These hairline
cracks are not structurally significant, and choosing to repair hairline cracks may result in an
inconsistent grout color. The original grout may not match the repaired area of grout or caulking.
This may cause the specific area to become more noticeable. As a result of the natural
characteristics, these are not covered under the New Home Warranty.
Dark Colored Grout
All colored grout selections are discouraged because of the inability to touch up and match
colors after general use. Maintenance of dark colored grout becomes the responsibility of the
homebuyer after the close of escrow.
Technical difficulties sometimes occur with colored grouts. In some instances the finely ground
pigments used in colored grouts may react with chemicals, foods, detergents, etc., to cause a
discoloration. Repaired or replaced areas will always show variation from the original
installation. We cannot warranty the color of the grout.
Standard kitchen counter tile is defined as a 4x4 or 6x6 tile with tight fit un-sanded grout. All
baths or laundry counters will have a standard 4x4 or 6x6 tight fit grout only. All upgraded
counter tile 6x6 or larger will receive a spaced joint using sanded grout.
Buyer expressly waivers any warranty or claims from color variation of the colored grout or
staining due to occupancy and use. Buyer who selects colored grout and caulk waives all
warranty or claims from color variations caused by occupancy and use.
Not all sheet vinyl is created equal. In varying grades of sheet vinyl, different wear layer
surfaces are applied. This does not change some of the inherent problems with sheet vinyl
products. Sheet vinyl products will indent with heavy objects applied to the surface; i.e. chairs,
tables, high heels, etc. This is not a manufacturing defect.
Since most vinyl is manufactured in six (6) foot widths, seams may be visible in areas larger
than six feet. All connecting vinyl shall be laid in the same direction. Please note that the
installer doing your job is a vinyl professional. He will use his best judgment in the placement
and the number of seams required to do the best job with the roll size sent from the
manufacturer. To minimize the visibility of seams, we suggest you select a square or geometric
type pattern. Random pattern vinyl will show the seams the most and are only recommended for
small areas, such as small bathrooms or laundry rooms.
Because of the construction of vinyl floor products, do not apply a wax or any wax based
cleaning product to any vinyl floor. It will destroy the special finishes applied by the
manufacturer. It is always recommended to use only the appropriate floor cleaning products
specifically recommended by the appropriate manufacturer (see your vinyl brochure). Most area
throw rugs contain a rubberized backing, which may or may not contain an asphalt product,
which can discolor any vinyl flooring. Use of any area throw or scatter rugs should be used with
extreme caution, if at all. In addition, reflections from the vinyl flooring might show slight subfloor irregularities. The concrete and wood sub-floors are not perfectly smooth and flat. It will
always be prepared according to trade recommendations.
Granite, Marble, Slate and Travertine
Natural stone is a product of nature. No two pieces are exactly alike. All natural stone products
have a variation in color, flow, tonality, spotting, veining, shade and texture and some natural
stone products, especially granite, may have areas which appear dull or “smudged.” These
characteristics may be considered imperfections, but in actuality are part of a natural product.
Because natural stone is ever changing it is impossible to pre-determine the exact stone product
that will be installed into your home. This variation of characteristics makes each piece unique
and interesting: “A piece of Art”.
Some of these delicate products require a stone sealant and special cleaning products to maintain
the life of the stone. We highly recommend discussing different cleaning agents, as well as stone
sealants, with your favorite tile and stone company. Stones such as slate may have a tendency to
flake or chip. Your warranty will not cover this since it is a natural characteristic of the product.
There is no guarantee to ensure a consistent pattern when installing your stone product. These
products are natural; there will be variations from one piece to another. These variations are
characteristics of the product and will not be covered by warranty. Buyer acknowledges that
there are no builder warranties on any natural stone products.
Piedrafina Marble Surfaces Care and Maintenance
Maintaining Piedrafina Marble Surfaces is easily achieved. You will need to follow some simple
care and maintenance steps and take some general precautions. By following the
recommendation you will enjoy your Piedrafina Marble Surfaces for years to come.
Care and Maintenance:
For routine cleaning utilize a damp cloth or paper towel.
For more difficult stains a small amount of mild soap can be utilized.
For the most stubborn stains you can incorporate a neutral pH cleaner and a nonabrasive scrub pad.
Be certain to rinse all areas thoroughly when applying any type of cleaning agent.
Although Piedrafina Marble has low liquid absorption it is advisable to seal the
product on an annual basis. It is recommended to utilize a marble sealer while
carefully following the manufacturer’s instructions.
General Precautions:
Be cautious when exposing your marble surface to any chemicals or solvents.
Many commonly used household cleaning products may have negative effects on the
marble surfacing.
Never expose Piedrafina Mable Surfaces to any chemicals that contain trichlorethane
or methylene chloride such as paint removers and furniture strippers.
When choosing a cleaning agent it is never recommended to utilize any product that
contains high acidity (low pH) or high alkaline (high pH). It is recommended to
utilize a neutral pH cleaner.
If accidental exposure to any damaging products should occur, thoroughly rinse the
affected area with water as soon as possible.
Corian is a man-made product blending natural minerals with high performance acrylic
resin. Corian stands behind consistent color pattern and non-porous surfaces that resist
We do not encourage the selections of dark colors because these colors are more difficult to
maintain. Scratches and abrasions from everyday use, along with fingerprints and cleaning,
are more apparent on darker Corian surfaces than lighter Corian surfaces.
We highly recommend discussing different cleaning agents as well as maintenance issues
with your favorite Corian representative.
Buyer acknowledges that there are no builder warranties for Corian beyond the
manufacturer’s warranty(s).
Concrete used for foundations porches, steps and walks, expands with summer heat and contracts
with winter cold. Because of this, and the natural shrinkage that occurs when concrete reaches its
final set, minor cracks may appear. These cracks do not affect the structural strength of the
concrete in any way and it is unnecessary to repair them.
Grading and Landscaping
Your lot has been graded for proper drainage and has been inspected and certified by an
independent civil engineering firm and accepted by the County and/or City. RYDER HOMES
INADEQUATE LOT MAINTENANCE. If you plan to change the grading pattern on your lot,
you should consult with a professional landscape architect or civil engineer to insure that proper
lot drainage is maintained.
The following suggestions will help you maintain the integrity of your lot and foundation:
1. Maintain positive drainage through swales and drain pipes by removed any debris or
obstructions. Never allow water to pond above slopes.
2. Replace and compact any loose fill in slopes. Tap moist soil into any prominent shrinkage
cracks or animal burrows which form on or above a slope.
3. Plant slopes with light weight ground covers or drought resistant grasses to reduce erosion.
Shrubs, trees and heavy ground covers, other than varieties specifically recommended by a
qualified landscape architect, should not be used.
4. Do not spread loose fill over slopes. It is not compacted to the same density as the slope
itself and will tend to slide with high moisture. The sliding may cause additional damage in
weakening the slope. If you live below a slope, be sure that loose fill is not dumped above it.
5. Do not over-irrigate slopes. Ground cover requires some moisture during the hot summer
months. However excessive irrigation during the wet season can cause ground cover to pull
loose. This can destroy the cover and also cause serious slope erosion or failure.
6. Do not let water gather against foundations and retaining walls. These walls are built to
withstand the ordinary moisture in the ground. If water is permitted to pond against them, it
may cause damage to floor coverings or structural damage from erosion or expansion.
Remember, you will be responsible for water damage to your home or your neighbor’s home due
to modification of the grading and/or drainage. A conscientious effort on the part of all
homeowners in maintaining their home, lot, drainage and slopes will insure at attractive
community and enhance the value of your investment in your new home.
Again, please note that your grass, shrubs and trees are not covered due to the fact that it is
impossible for Ryder Homes to control the watering, fertilizing and weather conditions once you
have moved into the home.
Hardwood Cabinetry, Stair Handrails, and Balustrades
The face frames, stair handrails and balustrades, doors and drawer faces on the kitchen, linen, and
pullman cabinets, are constructed of a natural hardwood and finished with a lacquer satin finish.
Please be aware that because wood is a natural material and because wood grain and wood color
are inconsistent and vary from piece to piece, it is impossible to match grain and color. The
cabinet finish must be maintained by the homeowner in the same manner as other furniture by
periodic oiling with an accepted oil, such as lemon oil. Failure to do so resulting in subsequent
water damage will void the warranty on wood surfaces.
NOTE: The oil provides a protective cover over the lacquer much like wax on a car and
prevents water from checking and penetrating the lacquer finish.
Heating and Air Conditioning
Your forced air unit contains a filter that requires periodic cleaning and/or replacement. A dirty
filter impairs the efficiency of the unit and could cause it to malfunction. Clean and/or replace
the filter monthly when the unit is in service.
Should your furnace require an adjustment, call your gas company. By adjusting the register in
each room, you can obtain a desirable temperature and minimize your heating costs.
Lumber and Millwork
Ryder Homes uses structural lumber in your new home, designed in size, quality and grade to
carry the intended loads with a large safety factor. It includes your joists, studs, headers and
rafters. Some shrinkage and minor drywall cracks may occur due to natural shrinkage; however,
this can be minimized by maintaining a relatively constant room temperature during the first year.
All exterior wood materials require repainting periodically. Wood trim boards may pull away
from one another or from other materials. They will require caulking with a good exterior type
caulk before repainting to prevent the possibility of leaks and to improve the appearance. This is
normal homeowner maintenance.
Entry doors and all exterior doors of wood will dry out to a certain extent. The door frames may
be subject to a small amount of movement resulting in the need for adjustments to the door. This
is normal homeowner maintenance.
A naturally finished wood entry door will need to be refinished by the homeowner periodically,
especially when subject to constant sunlight. These natural finishes when exposed to the
elements will not last for any extended period of time. This is normal homeowner maintenance.
You may also feel you need the advantage of adjusting or adding additional weather-stripping.
These items are homeowner responsibilities.
Chrome Plumbing Fixtures – Your house contains chrome fixtures. These have been polished to
a smooth, gleaming finish. If cared for properly they will provide many years of beauty. You
may use a damp cloth, sponge or Scotch Brite Delicate Care scrub sponge and dish soap to clean
them and remove water spots. Rinse them well and dry them with a soft towel. Never use
cleansers, abrasives or cloths with abrasive surfaces. Use of these products may damage the
chrome plating and may nullify the manufacturer’s finish warranties.
Drain Lines – All the drain lines in your home are flushed and tested before passing inspection.
Even though all of your plumbing has been flushed out to remove dirt and foreign matter, a small
amount of pipe sealant compound may come out of the faucets for the first few days of regular
use. This condition is normal with new plumbing and will correct itself quickly.
Water Pressure – The main shut-offs and the pressure regulator (if required) is usually located
where the water line enters the house. The pressure regulator is preset per the demands of the
area. If there is a severe drop in the water pressure, a plumber should be called to check the
screens for debris or perhaps make an adjustment.
Re-caulking – Daily use of your tub, shower or sinks will constitute a need for occasional recaulking. This is a normal homeowner responsibility and should be done to avoid excessive wear
and tear.
Washing Machine –If you are absent from your residence for prolonged periods of time, turn of
the water supplies to the washer during these absences. This will prohibit leaking caused by
pressure fluctuation and water supply hose deterioration.
Drain Back-ups – In case of drain back up on the first floor, DO NOT under any circumstances
use plumbing fixtures (i.e. toilets, shower, faucets, etc.), as this will only make the problem
worse. A temporary solution to the problem may be made by carefully removing cleanout caps
located on the exterior of the building. This allows the waste to flow on the ground and prevents
overflow inside the house.
Plumbing Roof Vents – These are made of plastic pipe that expands and contracts with
temperature changes. In doing so, the seal at the roof jack (metal flashing where vent pipe goes
through the roof) may fail. This will require re-sealing by homeowner periodically to prevent
Shut Off Valves – All plumbing fixtures have shut off valves. These valves should be closed and
opened periodically to insure proper operations and prevent freeze up to valve by water deposits.
Drain Blockage
Remove cleanout cap located at or near the front of your home in the planting area.
If cleanout is in garage floor or driveway, remove cover and unscrew cap.
If this does not relieve the pressure, blockage is between this point and where it appeared
in the house.
On the exterior walls of the house, you will find cleanout plugs in the stucco or wood
siding in vertical alignment with bathrooms, or kitchen sink, approximately 12 inches
above ground level. Loosen the cap that goes with the blocked area. This will allow the
blockage to spill onto the ground rather than inside the house and can later be washed
away with a garden hose.
In some cases there will be one or more cleanouts located inside the garage at the bottom
of walls.
Call any Roto Rooter company of your choice to come out and open the lines. Any of
these companies will charge you for the call. As you recall, drain lines are only covered
for 30 days.
Water Line Leaks
1. It is the homeowner’s first responsibility to shut off the water supply to the area of the leak.
2. Kitchen sinks, dishwasher, vanity bowls, toilets, clothes washers, water heater, etc…. Each
has an individual shutoff at the individual area.
3. The main shutoff that controls the entire water supply to the house is generally located at the
front of the house either outside or just in side the garage.
4. If the leak is in a line that does not have an individual shut off, you have to shut the water off
at the main shutoff.
5. DO NOT allow water to continually leak and cause more and more damage as it may later be
determined your responsibility for repairs.
6. Call the Ryder Homes plumbing subcontractor directly using the procedure discussed in
Paragraph 2 on Page 5.
7. Broken water lines due to freezing or abuse are not covered.
The roof is your protection from the elements. It is punished daily by Mother Nature and is built
to withstand that punishment. However, it is not built to walk on. Never allow anyone on your
roof unnecessarily. Asphalt shingles, wood shakes, concrete and clay tile roofing materials can
provide may years of beauty and protection if cared for properly. Consult a professional roofing
contractor for suggestions on care and maintenance.
You will notice “weep” holes at the bottom of the track in the windows. These are designed to
accommodate drainage from moderate rainfall; however, they are not large enough to drain water
that is sprayed from a hose. Therefore, wash your windows by hand or place a towel in the track
before spraying. Be careful not to scratch the surface and avoid using abrasives. For cleaning,
use only a damp cloth. If windows should stick, we recommend a thorough cleaning of the top
and bottom tracks and any moving portions of window.
Wood Subfloors
Temperature and weather fluctuations will cause expansion and contraction; therefore, it is
impossible to provide squeak free or noise free floors.
“Acts of God”
aka Natural Disasters, 3, 10
Weathering, 15
Condensation Lines, 15
Cooling system
Filters, 10
Laminated, 20
Covenants, Conditions, and Restrictions.
Cracking, 23
Air Conditioning, 12
Air Distribution, 12
Alarm System, 7
Appliance finishes, 4
Appliances, 7, 13, 27
Balustrades, 10
Chips and Cracks, 22
Bearing walls and partitions, 9
Delamination, 23
Dishwasher, 7
Doorbell, 7
Doors, 8, 10
Metal, 23
Plastic, 26
Sticking, 6
Warping, 26
Wood, 6
Drains, 21
Dryer, 7
Drywall, 8
Cabinet door
Adjustments, 6
Cabinet Drawer
Adjustment, 6
Cabinets, 8, 10, 13
Cable T.V., 13
Carpet, 13
Carpeting, 13
Caulking, 23
CCR’s, 4
Ceiling, 18
Ceramic Tile, See Tile
Flue Fires, 17
Chipping, 4
Circuit breakers, 15
Shelves, 8
Matching & variations, 10
Component Warranties, See Warranty
Concrete, 10
Contraction, 14, 30
Cracking, 11, 14, 30
Expansion, 14, 30
Flatwork, 8
Foundation, 30
Settling, 15
Steps, 30
Walks, 30
Electrical systems, 8
Contact, 5
Hours, 5
Fan, 7
Filters, 10
Fire sprinklers, 7
Fireplace, 7, 16
Draft, 16
Finish, 16
Rain Leakage, 17
Flashing, 17
Leakage, 17
Floor, 4
Materials, 8
Squeaking, 24
Vinyl flooring, 24
Footings, 9
Freezers, 7
Fuses, 15
Paint, 9, 20
Interior, 20
Interior finish, 20
Mildew, 21
Paneling, 10
Plaster, 20
Floor, 11
Garage door, 10
Insulation, 17
Opener, 7
Warranty, 17
Garbage Disposal, 7
GFI, 16
Glass, 4
Backfilling, 18
Excavating, 18
Site Drainage, 18
Grout, 14
Plumbing, 11
Broken Lines, 21
Drain stoppages, 21
Fittings, 21
Fixtures, 21
Leaks, 21
Noise, 21
Systems, 8
Plumbing fixtures, 7
Ponding, 22
Pullman Tops
Finish, 22
Handrails, 10
Heating, 19
Heating systems, 8
Filters, 10
Hot water dispenser, 7
Rafters, 9
Range, 7
Refrigerator, 7
Repairs, 3
Rollershades, 4, 22
Roof, 9
Flat, 22
Leakage, 22
Ponding, 22
Roofing Materials, 8
Icemaker, 7
Insects, 19
Insulation, 19
Intercom, 7
Irrigation, 19
Landscaping, 10, 20
Lath, 20
Light bulbs, 10
Light fixtures, 4
Sales office
Responsibilities, 3
Screens, 4
Sealants, 23
Seals, 25
Septic system, 23
Service Request
Alternatives, 5
Appointments, 5
Contacts, 5
Emergencies, 5
Hours, 5
Permission to enter, 5
Marble, 10
Masonry, 8
Microwave oven, 7
Mirrors, 4
Natural disasters, 3, 11
Non-bearing walls, 8
Outlets, 16
Oven, 7
Procedure, 5
Settling, 10
Sewer, 21
Sheetmetal, 17
Chips and Cracks, 22
Siding, 5, 10, 22
Exterior siding, 8
Chips and Cracks, 22
Smoke detector, 7
Soil Condition, 11
Soil Moisture, 11
Sprinklers, 11
Stucco, 8, 10
Subfloor, 24
Switches, 15
Vinyl, 24
Bubbling, 24
Repairing, 24
Unglueing, 24
Cracking, 23
Appliances, 11
Component, 8
Guarantee, 3
Structural, 9
Submittal, 3
Washer, 7
Connection, 25
Meter, 25
Penetration, 25
Private Installation, 25
Seepage, 11
Water heater, 7
Water lines, 11
Waterproofing, 25
Foundation Walls, 25
Weatherstripping, 25
Window, 8
Broken, 26
Condensation, 25
Scratch, 26
Water Leakage, 25
Website, 5
Windows, 25
Wiring, 16
Tile, 10, 14
Chips and Cracks
Trash compactor, 7
Trim, 4, 10
Trusses, 9
Upgrades, 11
Ryder Homeowner List of Warranty Requests
(please use this page to note items you would like to be inspected for 30-day or 11-month warranty)
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