Operations Manual - Starlight Children`s Foundation

Operations Manual - Starlight Children`s Foundation

Operations Manual

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F

EDERAL

C

OMMUNICATIONS

C

OMMISSION

(FCC)

COMPLIANCE INFORMATION

Note This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Starlight Fun Center unit support:

Phone: 877.716.8550

Website: starlight.nintendo.com

Email: [email protected]

© 2014-2015 Nintendo

Manufactured by Nintendo of America Inc.

Headquarters are in Redmond, Washington

Starlight

®

, Fun Center

®

, and the boy reaching for the star logo are registered trademarks of Starlight

Children’s Foundation

®

.

Starbright World

®

is a registered trademark of Starlight Children’s Foundation. starbrightworld.org

Chapter 1 Introduction 1

1.1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2 Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.3 Icon Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.4 Health and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.4.1 General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.4.2 Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.4.3 Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.5 Cleaning and Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2 How to Operate your Fun Center Unit 7

2.1 Moving the Fun Center Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2 Playing a Wii U Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.3 Playing a Wii Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4 Using a Video-On-Demand Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.5 Adding New Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.5.1 Monitoring Downloads and Installation . . . . . . . . . . . . . . . . . . . 13

2.6 Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.6.1 MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.6.2 Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.6.3 Wi-Fi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.7 Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.8 Nintendo Network ID (NNID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 3 How to Troubleshoot your Fun Center Unit 19

3.1 Fun Center Unit Parts Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.1.1 Wii U Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.1.2 Wii U GamePad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.2 Maintenance of your Fun Center Unit. . . . . . . . . . . . . . . . . . . . . . . . . . 24

3.2.1 Assessing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3.2.2 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3.3.1 Troubleshooting Main Power Issues. . . . . . . . . . . . . . . . . . . . . . 26

3.3.2 Troubleshooting TV Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3.3.3 Troubleshooting Console and Parts Issues . . . . . . . . . . . . . . . . . 28

C

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1 I

NTRODUCTION

1.1 Welcome

Congratulations on your new Starlight Fun Center mobile entertainment unit brought to you by Starlight Children’s Foundation.

For more than 20 years, Starlight has partnered with Nintendo of America to bring the

Starlight Fun Center unit to facilities in the U.S. and Canada. We are proud of this legacy and hope you will enjoy this mobile entertainment unit.

This Fun Center unit contains a TV, a Wii U™ console, a Wii U GamePad, a Wii Remote™ Plus, and a Nunchuk™. It rolls bedside – or almost anywhere – to provide physical therapy activities, distractive entertainment, or just some much-needed play time during a child’s healing process.

The enhanced capabilities of the new Fun Center unit, powered by Nintendo Wii U, offers many new features, including:

• Wii U GamePad—The one-of-a-kind controller only for the Wii U.

• Struggling to see the TV screen from the bedside? Many games and video apps. are playable using just the screen on the Wii U GamePad!

• Is it quiet time? Plug your headphones directly into the Wii U GamePad to enjoy all the excitement without disturbing those around you.

• Variety of Content

• Each Fun Center unit comes with 25 pre-installed games and plenty of hard drive space for additional games.

• Have a favorite game at home? Bring your own game discs and play them on this

Fun Center unit! The Nintendo Wii U can play both Wii U and Wii Game Discs.

• Video-On-Demand. Tired of throwing away damaged DVDs or losing them altogether? Patients can now use their own Netflix, huluPLUS, or amazon instant video accounts to watch movies and shows!

• Simplicity of Service

• Replacing a controller can now be done without opening your Fun Center unit, and it only takes about 5 minutes!

• Is there a game everyone is asking for? Purchase and download popular Wii U titles directly to your Fun Center unit from the Nintendo eShop!

Starlight Fun Center units play an important role in the overall health and well-being of pediatric patients. Nurses, physicians, and child-life specialists report that Fun Center units:

• Engage and entertain children during long hours of treatment or extended stays

• Distract children from stress of illness and painful or complicated medical procedures

• Reduce the need for pain medication

These Fun Center units are sponsored by corporations, foundations, and individuals who believe in and support Starlight’s mission to partner with experts to improve the life and health of kids and families around the world. Enjoy!

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1.2 Support Resources

• Phone: 877.716.8550 (visit website for hours of operation)

• Troubleshooting

• Part orders

• Repairs

• Website: starlight.nintendo.com

• Troubleshooting

• Parts installation and removal videos

• Email: [email protected]

Contact Starlight Children’s Foundation for Fun Center unit sponsorship information or to learn more about other Starlight programs:

• Phone: 310.479.1212

• Website: starlight.org

1.3 Icon Definitions

Electrical warning Alerts the user to the presence of dangerous voltage within

the unit that may be at a sufficient level to constitute a risk of electrical shock.

Warning A procedure that may cause injury if performed incorrectly.

Caution A procedure that cannot be reversed, will impact other areas, or cause damage to equipment.

Note Additional information to consider about the procedures or actions being performed.

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1.4 Health and Safety Information

Please read through the following health and safety information to familiarize yourself with all that is involved to safely use and maintain a Fun Center unit.

1.4.1 General Precautions

Keep these instructions—Keep these safety precautions and operating instructions in a safe place for future reference.

Heed all warnings—Failure to heed the warnings may result in injury.

Follow all instructions—Failure to follow all instructions may result in damage to the unit.

Do not use this unit near water—To reduce the risk of fire or electric shock, do not expose to rain or moisture. Do not use the unit near water, such as a bathtub, washbasin, kitchen sink, laundry tub, swimming pool, or on a wet floor. Do not expose to dripping or splashing. No objects filled with liquids, such as vases and beverage containers, should be placed on the unit.

Do not block any ventilation openings—The vents and other openings in the unit and its parts are designed for ventilation. Do not cover or block these vents and openings since insufficient ventilation can cause overheating and/or shorten the life of the unit.

Do not operate near heat sources—To minimize risk, do not use the unit near a heat source such as a radiator, heat register, stove, or any other apparatus (including amplifiers) that produces heat.

1.4.2 Warnings

Warning – Seizures

• Some people (about 1 in 4000) may have seizures or blackouts triggered by light flashes or patterns, and this may occur while they are watching TV or playing video games, even if they have never had a seizure before.

• Anyone who has had a seizure, loss of awareness, or other symptoms linked to an epileptic condition should consult a doctor before playing a video game.

• Parents should watch their children play video games. Stop playing and consult a doctor if you or your child has any of the following symptoms:

• Convulsions

• Eye or muscle twitching

• Loss of awareness

• Altered vision

• Involuntary movements

• Disorientation

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To reduce the likelihood of a seizure when playing video games:

• Sit or stand as far from the screen as possible.

• Play video games on the smallest available television screen.

• Do not play if you are tired or need sleep.

• Play in a well-lit room.

• Take a 10 to 15 minute break every hour.

Warning – Repetitive Motion

Playing video games can make your muscles, joints, skin, or eyes hurt. Follow these instructions to avoid problems such as tendinitis, eyestrain, skin irritation, or carpal tunnel syndrome:

• Avoid excessive play. Parents should monitor their children for appropriate play.

• Take a 10 to 15 minute break every hour, even if you don’t think you need it.

• If your hands, wrists, arms, or eyes become tired or sore while playing, or if you feel symptoms such as tingling, numbness, burning, or stiffness, stop and rest for several hours before playing again.

• If you continue to have any of the above symptoms or other discomfort during or after play, stop playing and see a doctor.

Warning – Do Not Replace Battery in the Console

Do not replace the battery in the Wii U console. If the battery is incorrectly replaced, there can be danger of explosion.

Warning – Oxygen-enriched Environment

There is a risk of fire if the unit or controllers are used in an oxygen-enriched atmosphere. Store the controllers away from the bed when not in use or when using oxygen-administering equipment.

Warning – Electrical Shock

To avoid electric shock when you use this system, observe the following warnings:

• Do not use the Fun Center unit during a lightning storm. There may be a risk of electric shock from lightning.

• Use only the AC adapters that come with your Fun Center unit.

4

• Do not use the AC adapters if they are damaged, or have split or broken cords or wires.

• Make sure that the AC adapters are fully inserted into the power strip or extension cord.

• Carefully disconnect all plugs by pulling on the plug and not on the cord. Make sure the Wii U console POWER Button is powered OFF before removing the AC adapter from an outlet.

• Do not disassemble any sub-components (console, controllers, AC adapters, etc.) on the Fun Center unit. Contact the Fun Center Unit Support Hotline

(877.716.8550) if a sub-component needs to be replaced.

1.4.3 Cautions

Caution – Power

Do not defeat the safety purpose of the grounding-type plug—The Fun

Center unit is equipped with a hospital-grade, 3-wire grounding-type plug. The grounding-type plug has two blades and a third grounding prong provided for your safety. This plug only fits into a grounding-type power outlet.

Power cord—Protect the power cord from being walked on or pinched. The power cord must be routed safely to prevent people from stepping on it, or objects resting on it. When the Fun Center unit is not in use, make sure the cord is properly stored by coiling it over the power cord hook located in the back of the unit below the cabinet.

Power source—This unit must operate on a designated power source shown on the specification label located on the back of the cabinet.

Power connection—Make sure that the power cord plug and power socket are easily accessible and that the unit can easily be disconnected.

Caution – Attachments and Accessories

Only use attachments and accessories specified by the manufacturer.

Caution – Inserting Foreign Material

Foreign objects—Never insert an object into the Fun Center unit through vents or openings. High voltage flows in the unit; inserting an object can cause electric shock and/or short internal parts. Only insert Wii U and Wii Game Discs into the

Wii U console. Inserting any foreign material into the Wii U console may cause it to stop functioning.

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Multiple discs—Do not insert multiple discs into the Wii U console disc slot.

Inserting multiple discs damages the disc drive and can cause all discs to become stuck in the console. Removal of discs will require the console be sent to Nintendo for service.

Caution – Motion Sickness

Playing video games can cause motion sickness in some players. If you or your child feel dizzy or nauseous when playing video games, stop playing and rest. Do not drive or engage in other demanding activity until you feel better.

Caution – Laser Device

The Wii U console is a Class 1 Laser Product. Do not attempt to disassemble the Wii U console. Refer servicing to qualified personnel only.

Use of controls, adjustments, or procedures other than those specified herein may result in hazardous radiation exposure.

Following are the laser specifications:

• Laser type: Semiconductor laser

• Laser wavelength range: 405 nm, 660 nm

• Laser power: Max. 0.6 mW, Max. 0.9 mW

• Numerical aperture: 0.85, 0.6

1.5 Cleaning and Servicing

Cleaning—Disconnect the power cord from the power outlet before cleaning the unit.

Use a damp cloth to gently wipe down the Fun Center unit.

• Do not spray liquid or aerosol cleaners directly onto the unit.

• Do not use any detergent or bleach-based wipes on the TV or controllers as these substances will damage the parts.

Refer all servicing to qualified service personnel—Servicing is required when the unit has been damaged in any way. Such damage includes, but is not limited to, the following:

• Power cord or plug does not work or is damaged

• Liquid has been spilled or objects have fallen into the cabinet

• Unit has been exposed to rain or moisture

• Unit does not operate normally

• Unit has been dropped

• Unit has been manipulated or tampered with

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C

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2.1 Moving the Fun Center Unit

Warning Move the unit with care. Children should not move the unit without proper guidance from an adult.

Warning Quick stops, excessive force, or uneven surfaces may cause the Fun

Center unit to tip while being moved.

When moving the Fun Center unit, observe the following steps and warnings:

1. Disconnect the power cord from the power outlet. Properly store the power cord by winding it around the power cord hook in the back of the unit below the cabinet.

2. Unlock the two locking casters (wheels).

3. Push on the cabinet to move the Fun Center unit. Use the yellow guard rail attached to the cabinet to guide the Fun Center unit. Do not pull or guide from the front. Do not push on the TV.

4. When the Fun Center unit is being set up for play, roll it into position, then lock the two locking casters.

5. When not in use, properly store the power cord by winding it around the power cord hook in the back of the unit below the cabinet. This prevents:

• The power cord from being a tripping hazard

• People from stepping on the power cord

• Equipment from rolling over the power cord

• Objects from resting on the power cord

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2.2 Playing a Wii U Game

Note All Nintendo games carry Entertainment Software Ratings Board (ESRB) ratings to help parents make informed choices about suitable video game content. For information about the ESRB rating, or to comment about the appropriateness of the rating, visit the ESRB website at esrb.org.

To play a Wii U game:

1. Connect the power cord plug of the Fun Center unit to a 3-wire, grounding-type power outlet.

2. Make sure the power cord on the Fun Center unit is plugged into a power outlet and that the TV is powered ON.

3. Press the POWER Button on the Wii U GamePad to power ON the Wii U console.

4. To start a game, tap a game icon to select it and tap again to start. To access more games, tap the onscreen arrows to toggle between the HOME Menu pages.

5. Following are possible controller options for gameplay. Which controller option you choose depends on the game and whether there is one or two players.

Wii U

GamePad

Wii Remote

Plus

Wii Remote

Plus

Nunchuk

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If there is a message on the TV to connect or disconnect the Nunchuk, toggle the

Nunchuk switch.

6. Select a different game by pressing the HOME Button on the GamePad and then tapping the Wii U Menu.

2.3 Playing a Wii Game

The Wii U console is backwards compatible with nearly all existing Wii games. If you have any Wii Game Discs, they can be played with this Fun Center unit using the Wii Remote Plus and Nunchuk.

Note The Wii U GamePad cannot be used as a controller for Wii games, but it can be used to view gameplay. Use the Wii Remote Plus and Nunchuk controllers to play Wii games.

To play a Wii game:

1. Make sure there is not a game disc in the Wii U console. If the disc LED is lit, then there is a disc inside the console. Press the EJECT Button to remove the disc from the console.

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Caution Do not insert multiple discs into the Wii U console disc slot. Inserting multiple discs damages the disc drive and can cause all discs to become stuck in the console. Removal of discs will require the console be sent to Nintendo for service.

2. Insert the Wii Game Disc into the disc slot with the label face up.

3. Tap the Wii game icon on the GamePad touch screen.

4. Use the Wii Remote Plus to point at the TV and select one of the following options:

TV Only—Gameplay displays on the TV screen.

TV and GamePad—Gameplay displays on both the TV and the GamePad screen.

This is useful when the TV cannot be positioned for easy viewing, whereas the

GamePad can be propped on a table, chair, or lap.

5. The console powers ON to the Wii Menu. To select the Wii game, use the Wii Remote

Plus to point the cursor at the Wii game, then press the A Button.

6. To return to the Wii U Menu to play a Wii U game, press the HOME Button and use the Wii Remote Plus to select Wii Menu. Then select the Wii U Menu and press

Start.

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2.4 Using a Video-On-Demand Service

To activate or deactivate a video-on-demand account, see the following procedures:

Caution Be sure to deactivate video-on-demand accounts between patient use.

Service Activate account

1. Launch the Netflix application.

2. Tap Member Sign In on the Wii U GamePad touch screen.

3. Use the onscreen keyboard to enter your email address and password.

1. Launch the huluPLUS application.

2. Tap Log In, then tap Log in

with your email address

and password.

3. Tap Open keyboard on the

Wii U GamePad, then enter your email address and password.

1. Launch the amazon instant video application.

2. Select Sign in and start

watching, then press the A

Button.

3. Enter your email address and password.

4. Select Sign in using our

secure server, then press the A Button.

Deactivate account

1. Launch the Netflix application.

2. Enter the following sequence using the +Control Pad on the Wii U

GamePad: Up, up, down, down, left, right, left, right, up, up, up, up.

3. Tap the Deactivate button on the

Wii U GamePad touch screen, then tap Yes.

1. Launch the huluPLUS application.

2. Use the +Control Pad to navigate to the settings menu. Press the A

Button.

3. Select LOGOUT. Press the A

Button.

4. Select Log out of huluPLUS.

Press the A Button.

1. Launch the amazon instant video application.

2. Press the Y Button.

3. Navigate to Deregister your

device, then press the A Button.

4. Select Unregister your device, then press the A Button.

5. Select OK, then press the A

Button.

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2.5 Adding New Games

Adding new games to your Fun Center unit is easy. You can purchase them directly from

Nintendo eShop by adding funds to your Nintendo eShop account with a credit card or

Nintendo eShop Card, or using a Nintendo Prepaid Card purchased from a retailer.

The games available on Nintendo eShop range from full-fledged Wii U titles, to old-school

Nintendo games, to downloadable content for existing games, to a large variety of indie games. All games and content you purchase will be part of your Fun Center game library for the life of the unit.

To access Nintendo eShop, you need:

• An Internet connection (see Section 2.2, Connecting to the Internet).

• The Parental Controls PIN code (see Section 2.3, Setting up Parental Controls).

Once you have an Internet connection and the Parental Controls PIN code in hand, do the following:

1. Select the Nintendo eShop icon from the HOME Menu.

2. Tap the Search box and type the name of the game title you want or browse to the game title from the game catalogue.

3. Once you have identified the selected game title: a. Tap Purchase.

b. Enter the Parental Controls PIN code.

c. Tap Next.

4. Follow the prompts to add the zip code for the billing address (this may only need to be done once).

5. Select one of the following:

Add Funds – to add a set amount of funds to the account – $10, $20, $50, or

$100.

Pay Remainder Using a Credit Card – to add the exact amount of funds needed to cover this single game purchase.

6. Follow the prompts to enter the credit card information.

7. Tap Download to begin downloading the game.

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2.5.1 Monitoring Downloads and Installation

Use Download Management to check the download status of software purchased from

Nintendo eShop.

1. Press the HOME Button to open the HOME Menu.

2. Tap Download Management.

This screen allows you to track of the progress of any game downloads and installations. When in progress, there is an estimated time for completion.

Note Games can take anywhere from 20 minutes to several hours to download and install depending on two important factors: game size and Internet bandwidth.

Caution Do not power OFF the Fun Center unit while a game is installing; doing so corrupts the file and requires you to delete and download the game again. Go to the Download Management screen to view progress.

2.6 Connecting to the Internet

Connecting your Fun Center unit to the Internet allows users to watch video-on-demand using their personal Netflix, huluPLUS, or amazon instant video accounts. It also allows your hospital to access Nintendo eShop to purchase and download new games for your Fun Center unit.

Your healthcare facility may require additional set up from the IT department to allow a Fun

Center unit to connect to the network. Depending on which method you or your IT department choose, Nintendo recommends connecting the Fun Center unit to a network as an “authorized device.” An “authorized device” does not require login or a user to agree to a terms-of-use in the Internet browser each time they use the Fun Center unit. The Internet browser is blocked via Parental Controls on the Wii U console in the Fun Center unit, therefore a login and terms-of-use agreement are inaccessible to the end user.

To connect the Fun Center unit to a network as an “authorized device,” the IT department may need the MAC address for the Wii U console. To identify the MAC address, see Section

2.2.1, MAC address.

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Following are two ways to connect your Fun Center unit to the Internet:

• Ethernet Cable

• Fastest and most stable connection

• Ethernet port required

• Wi-Fi Network

• Most convenient connection

• No Ethernet port required

2.6.1 MAC Address

To identify the MAC address, do the following:

1. Make sure the Wii U console and GamePad are powered ON.

2. Double-tap the Misc folder.

3. Double-tap the Wrench icon to access System Settings.

4. Tap the Internet icon.

5. Tap View MAC Address.

Consult your IT system administrator with questions on the best way to connect your Fun

Center unit to the network.

2.6.2 Ethernet Cable

There is a port for an Ethernet cable on the Fun Center unit underneath the main cabinet. To use the Ethernet port, you need an Ethernet cable long enough to run from the Fun Center unit to the Ethernet port in the wall or network box/router. You also need to install a LAN adapter in the Fun Center unit.

To obtain a LAN adapter, choose one of the following options:

• Remove a LAN adapter from one of your existing Fun Center units powered by a Wii console. Every Fun Center unit powered by a Wii console has a LAN adapter and it is not a sub-component that is used. Removing it from an existing Fun Center unit will not alter the unit’s playability.

• Contact the Fun Center Unit Support Hotline at 877.716.8550 to order a LAN adapter.

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Once you have obtained a LAN adapter, install it in the Fun Center unit as follows:

1. Use the Fun Center unit key to open the left door.

2. Connect the blue LAN extender cable to the Ethernet connector on the LAN adapter.

3. Connect the USB plug of the LAN adapter to the open USB port on the back of the Wii

U console.

Once the LAN adapter is installed in the Fun Center unit, connect to the Internet as follows:

1. Make sure the Wii U console and GamePad are powered ON.

2. Double-tap the Misc folder.

1. Double-tap the Wrench icon to access System Settings.

2. Tap the Internet icon, then enter the Parental Controls PIN code. (For information about your Parental Controls PIN code, see Section 2.3, Setting up Parental Controls.)

3. Tap Connect to the Internet.

4. Tap Connection Types.

5. Tap Wired Connection, then tap OK.

6. The Wii U now performs a connection test.

• If the connection test fails, select OK to receive an error code and detailed information on why the connection test failed. Then, consult your system administrator.

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7. If the connection test is successful, select OK to continue.

8. When asked if you would like to make this your default connection, select Set if you wish this to be your default connection or No if you do not.

2.6.3 Wi-Fi Network

To connect to the Internet through an available Wi-Fi network, conduct the following procedure:

1. Make sure the Wii U console and GamePad are powered ON.

2. Double-tap the Misc folder.

1. Double-tap the Wrench icon to access System Settings.

2. Select the Internet icon and press the A Button.

3. Select Connect to the Internet.

• The Wii U will search for available Wi-Fi networks in your area.

4. Once the search completes, scroll up and down through the list of networks and select the name of your Wi-Fi network.

• If your wireless network is not in the list, or if no wireless networks are displayed, see your system administrator.

5. If prompted, use the onscreen keyboard to enter your Wi-Fi network’s security key

(wireless password) and select OK when finished.

• If you receive an error message stating, “The security key you entered is incorrect,” then the security key you entered was not a valid security key.

• If you do not know your Wi-Fi network’s security key, see your system administrator.

6. The Wii U now performs a connection test.

• If the connection test fails, select OK to receive an error code and detailed information on why the connection test failed. Then, consult your system administrator.

7. If the connection test is successful, select OK to continue.

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8. When asked if you would like to make this your default connection, select Set if you wish this to be your default connection or No if you do not.

9. If you have not previously updated your Wii U console, you may be asked to perform a System Update. Select Update to perform the System Update, or Cancel to skip this process.

• Nintendo recommends performing the System Update as this ensures you have access to recently released applications and services.

2.7 Parental Controls

Caution Do not provide the Parental Controls PIN code to Fun Center unit users.

Do not change any of the Parental Controls settings.

Contact the Fun Center Unit Support Hotline at 877.716.8550, or [email protected], with any questions or concerns you may have.

Parental Controls settings are in place to prevent users from altering data on the console or accessing inappropriate content. These settings restrict the following:

• Purchasing games from Nintendo eShop

• Accessing the Internet

• Playing inappropriate games

• Deleting data

• Interacting with other gamers online

• Changing user settings

Nintendo strongly recommends that access to Parental Controls be restricted to healthcare facility personnel only. The PIN code is being provided so your facility can purchase new games from Nintendo eShop as well as manage data and System Settings.

The four-digit Parental Controls PIN code is: 1114

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The default Fun Center unit Parental Controls settings are as follows:

Parental Controls Setting

Game Rating

Wii U

EC, E, E10+ are allowed

Online Interaction in Games Restricted

Internet Browser Restricted

Wii U / Wii Shopping

Services

Restricted

Miiverse™

Friend Registration

Entertainment Excluding

Games

Restricted posting

Restricted

Unrestricted (allows access to video-on-demand services like Netflix)

Data Management

Internet Settings

Restricted

Restricted

Certain Online Features NA

Viewing of Unrated Content NA

Wii

EC, E, E10+ are allowed

NA

NA

Restricted

NA

NA

NA

NA

NA

Restricted

Restricted

2.8 Nintendo Network ID (NNID)

The Wii U console in your Fun Center unit is set up with a Nintendo Network ID (NNID). All of the games currently on your console are registered to this NNID. The NNID is protected by a password.

The password is being provided to you in the event that the NNID is not set as the default account or the password is no longer saved.

Caution Nintendo strongly recommends that you do not provide this password to

Fun Center unit users. If a user obtains this password, they could inadvertently make changes to the NNID account, which will render the Fun Center unit unable to operate as intended.

The NNID password for your Fun Center unit is: funcenter14

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3.1 Fun Center Unit Parts Overview

The Fun Center unit consists of the Nintendo Wii U console and the Wii U GamePad, two controllers, and a TV. The following image identifies these and other important parts:

Sensor bar

TV

Cabinet

Guard rail

Wii U GamePad

Power cord and cord hook

Wii U console

Wii Remote, Nunchuk controller storage

Casters: non-locking

Casters: locking

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3.1.1 Wii U Console

See the following views of the Wii U console:

1. POWER Button

• Power LED

2. EJECT Button

• Disc LED

3. Disc slot

4. SYNC Button

5. SD card slot

6. USB ports

7. Battery cover

8. Air intake

9. AC adapter connector

10. AV Multi Out connector

11. Sensor-bar connector

12. HDMI™ port

13. Air vent

6. USB ports

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3.1.2 Wii U GamePad

See the following views of the Wii U GamePad:

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1. L Stick

2. +Control Pad

3. Sensor bar

4. Camera

5. A/B/X/Y Buttons

6. R Stick

7. + Button/START

8. - Button/SELECT

9. Speakers

10. POWER Button

11. TV Control Button

12. Battery LED

13. HOME Button

14. Microphone

15. Touch Screen

16. NFC (near-field communication touchpoint)

17. L & ZL Buttons

18. R & ZR Buttons

19. Stylus holder

20. Volume control

21. Infrared transceiver

22. Audio jack

23. GamePad support

24. Hand grips

25. Battery cover

26. SYNC Button

21

3.1.2.1 Pairing Controllers

Pairing the Wii U GamePad with the Wii U Console

To pair (sync) the Wii U GamePad with the Wii U console, conduct the following procedure:

1. Power ON the Wii U console and the Wii U GamePad.

2. Press the SYNC Button on the Wii U console and then on the Wii U GamePad to pair them.

• Press the SYNC Button on the Wii U console twice.

• Use the GamePad stylus to press the SYNC Button on the back of the Wii U

GamePad.

3. Enter the pairing symbols shown on the TV screen in order, starting from the left, on the Wii U GamePad.

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• If the Wii U GamePad screen is off, then press the POWER Button and then the

SYNC Button.

• If the following (or similar) screen displays, then press the SYNC Button on the

Wii U console again and start over from step 3 above.

It may be necessary to move closer to the Wii U console

.

Pairing the Wii Remote Plus with the Wii U Console

To pair (sync) the Wii Remote Plus with the Wii U console, conduct the following procedure:

1. While on the Wii U Menu, press the SYNC Button on the Wii U console to display the controller pairing screen.

2. Press the SYNC Button on the console until the screen shows the controller type you want to pair.

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3. Press the SYNC Button on the Wii Remote Plus.

4. The Player LED on the controller lights up when the pairing is complete.

3.2 Maintenance of your Fun Center Unit

3.2.1 Assessing

To keep your Fun Center unit in working order, Nintendo recommends assessing it on a regular basis.

See the following Nintendo-recommended assessment routine:

1. Press all of the buttons on the Wii U GamePad, Wii Remote Plus, and Nunchuk.

• If any buttons are sticky, hold the controller upside-down and use a clean, dry toothbrush to scrub any sticky buttons.

• If any of the buttons are loose or easier to press than the other buttons, then the controller may need to be replaced.

2. Inspect the controller cables for damage by lightly pinching them while running your fingers along the entire length. Cable damage is the most common cause of controller issues.

• If you find any cuts or slices, or other hints of fraying along the cable, then your controller needs to be replaced.

3. Visually inspect screws to identify any that are stripped or missing.

• It is better to replace missing and stripped screws as you find them than to have them become an issue with securing the Fun Center unit or having easy access to internal parts.

Call the Fun Center Unit Support Hotline at 877.716.8550 if you need any replacement parts.

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3.2.2 Cleaning

To clean your Fun Center unit, refer to your facility’s policy for cleaning electronic equipment.

See the following tips for preventing damage while cleaning:

• Do not drip any cleaning solutions into any of the compartments or parts of the Fun

Center unit.

• Do not submerge any Fun Center unit parts in any liquids.

• Do not press hard on the TV or GamePad screens while cleaning them.

See the following recommendations:

Best practices for cleaning TV screens is to dampen a cotton or microfiber cloth with distilled water, or a 50/50 mix of distilled water and white vinegar, then carefully wipe the screen using the damp cloth without pressing too hard. The most common damage to screens from cleaning is liquid contamination or scratches caused by abrasive cloths.

We understand that it is imperative in healthcare settings to sanitize the controllers between patient use. If you must use a sanitizing wipe, Nintendo recommends using alcohol-based wipes, as they dry faster and are less likely to leave a residue. When using these types of wipes, Nintendo recommends that you wring out any excess liquid from the wipes prior to using them to wipe down the controllers; this helps prevent liquid from going inside those parts.

The sanitizing cloths tested and recommended by Nintendo to clean the Fun Center unit are:

• PDI® Super Sani-Cloth® Germicidal Disposable Wipe

3.2.2.1 Cleaning a Game Disc

To clean a Wii U or Wii Game Disc, conduct the following procedure:

1. Dampen a clean, soft, cotton cloth with water.

2. Use straight strokes and wipe the disc (non-labeled side) from the inside rim to the outside rim. Do not use circular motions, as that type of motion can embed scratches.

3. Using a dry part of the cloth, repeat step 2 to dry the disc.

4. Let the disc sit for at least 2 minutes to completely dry before inserting it into the Wii

U console.

5. Do not use solvents such as: benzine, window cleaner, paint thinner, anti-static aerosol spray, or abrasive cleaners to clean the disc.

6. Do not use machines designed to clean discs or remove scratches. These types of devices have been known to damage the surface of the disc.

7. After cleaning, be sure to store the games properly. Storing games in cases other than the ones they came in, or storing them outside their cases, may damage the disc.

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3.3 Troubleshooting

3.3.1 Troubleshooting Main Power Issues

When the main power cord is connected to a working power outlet, the TV and the Wii U console can be powered ON. If these parts do not have power, check the power strip inside the main cabinet. Use the key from the provided tool kit to open the right-side door.

To check the power strip, conduct the following procedure:

1. Check that the rocker switch is toggled to the RESET position.

2. Check that the power strip is plugged into the main power cord.

3. Check that the following part plugs are properly connected to the power strip:

• Controller PCB

• TV

• Wii U AC adapter

• Hard drive

4. Inspect all cords for damage.

5. Check that each individual part is properly connected to power.

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3.3.2 Troubleshooting TV Issues

Note For additional information about the TV, read the manufacturer manual. It is included in the Fun Center unit shipment.

When the Fun Center unit is plugged in, the TV needs to be powered ON. This can be done with the TV Button on the GamePad, the TV remote provided with the Fun Center unit, or the

POWER button on the right side of the TV.

The only source of audio and video for the TV is via the HDMI cable. The HDMI cable is plugged into INPUT 1 on the TV and into the Wii U console. The TV power cord is hardwired to the TV and the plug is connected to the power strip.

3.3.2.1 No Power

If the TV does not power ON after pressing the POWER button, check the TV power connection to the power strip.

If everything is plugged in properly and all other parts have power except for the TV, then the

TV may need to be repaired or replaced. Call the Fun Center Unit Support Hotline for assistance (877.716.8550).

3.3.2.2 No Video

If you are not seeing a video image on the TV, check the following:

1. A red power light on the TV means that the TV is powered OFF. Power ON the TV.

2. If there is no red power light, check for a “No signal” message on the TV.

• If there is no red power light or message on the TV, see Section 3.3.2.1, No power.

3. Make sure the Wii U console is powered ON with the power LED blue.

4. Make sure the Wii U GamePad is powered ON.

5. Check to see if there is a video image on the GamePad.

• If there is no image on the GamePad, power OFF the Wii U console. Press the

POWER Button on the GamePad to power ON the Wii U console.

If there is still no image on the TV or GamePad, then the Wii U console needs to be sent in for repair.

6. Check that the HDMI cable is plugged into the Wii U console.

7. Check to see if the TV is set to the correct input, HDMI 1.

If this problem persists, call the Fun Center Unit Support Hotline for assistance

(877.716.8550).

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3.3.3 Troubleshooting Console and Parts Issues

3.3.3.1 Wii U GamePad

Console Cannot be Powered ON with the GamePad or Wii Remote Plus

When the GamePad cannot power ON the Wii U console, there are three main causes:

• Improper connections

• GamePad is not paired with console

• Damage to controllers or cables

To troubleshoot this issue, consider the following:

1. Check the controller cords for physical damage.

2. Check the controller connections. Make sure the cables are fully seated into the controller hub. Make sure the triangle screws are fully seated.

3. Make sure the Fun Center unit is plugged into power.

4. Look through the venting in the left door on the back of the main cabinet for one or two green lights on the controller PCB.

5. If there are no green lights, then the controller hub and PCB are not getting power.

Make sure the AC adapter is plugged into the PCB and plugged into the power strip.

For further troubleshooting, see Section 3.3.1, Troubleshooting main power issues.

6. To pair the Wii U GamePad with the Wii U console, see Section 3.1.2.1, Pairing controllers.

3.3.3.2 Wii Remote Plus Controllers

Erratic Cursor/Character Movement Issues

If the Wii Remote Plus controller appears to operate correctly, but the cursor is not showing on the screen or the characters are acting erratically, then there may be a problem with either the motion sensor in the Wii Remote Plus or with the sensor bar.

To resolve erratic cursor/character movement issues, attempt the following:

1. Put the Wii Remote Plus in a neutral position by resting it on a flat surface during gameplay. If the character or cursor tilts on its own, a motion sensor may be “stuck.”

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2. To free a motion sensor, tap the button side of the Wii Remote Plus against the palm of your hand without using much force.

Caution Too much force may damage the motion sensor. Make sure to tap the controller against the soft part of your palm.

3. If the cursor still does not appear on the screen, or if it moves erratically, verify that the Wii Remote Plus Pointer Lens (tinted rectangle at the end of the Wii Remote Plus) is free of obstructions and contamination (stickers, heavy smudges, etc.).

4. Make sure the Wii Remote Jacket is securely in place, and that it does not block— even partially—the Wii Remote Plus Pointer Lens.

5. Verify that bright sunlight or bright lights are not confusing the infrared sensor.

• If so, move the Fun Center unit away from the window, close any blinds, and/or turn off the lights in the room.

6. Verify that the sensor bar is working. Use a digital camera (like the one on a cell phone) to take a picture of the sensor bar while the Wii U console is powered ON. You should see five lights on each end of the sensor bar.

• If there are no lights on the sensor bar, make sure it is plugged into the back of the Wii U console.

3.3.3.3 Internet

Contact your IT department or system administrator if you have any issues with connecting to the Internet.

3.3.3.4 Hard Drive

The hard drive is connected to the Wii U console via a USB cable. The hard drive has its own

AC adapter that is connected to the power strip.

If you receive an error message about the hard drive, attempt the following:

1. Reboot the Wii U console.

2. Check the hard drive for a blue power LED.

• If there is no power, check the power connections.

3. Power OFF the Wii U console.

4. Unplug the USB cable from the Wii U console and from the hard drive, then plug the

USB cable back in.

If this problem persists, call the Fun Center Unit Support Hotline for assistance

(877.716.8550).

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Notes

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Notes cont.

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Do you need assistance?

Fun Center Unit Support Hotline: 877.716.8550

or: starlight.nintendo.com

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