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SP-0108-4K
WyreStorm 1 x 8 4K HDMI 1.4 Splitter with
EDID management
Instruction Manual
Thank you for choosing this WyreStorm product.
Please read these instructions carefully before installing to avoid complications later.
US/CAN/MEX: +1-518-289-1294 Toll Free Technical Support: +1-844-280-WYRE (9973)
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Contents
full 4K color palette chroma subsampling rate of 4:4:4 for UHD resolutions and 36bit Deep Color for 1080p HD transmissions.
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Introduction
Features
Safety Precautions
Package Contents
The SP-0108-4K includes continuous HDCP to prevent screen drop-outs and extensive EDID management settings for improved compatibility and communication between connected display devices and source, ensuring simultaneous content distribution while also maintaining signal integrity via internal equalization and amplification to output devices.
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Specification
Panel Descriptions
Connection & Operation i. Typical Application ii. RJ45 Termination & Distance iii. Initial Connection iv. IR/RS232 Control Connection v. Updating RS232 Settings
Troubleshooting
General FAQ
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Maintenance
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Product Service
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Mail In Service
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Warranty i. Warranty Limits and Exclusions
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Glossary
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Disclaimer
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Installation Reference Log
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Installation Reference Log
1. Introduction
Systems can be further expanded by cascading multiple
SP-0108-4K units to create larger distributions; with 4K transmissions cascaded twice and 1080p signals up to
12 times to the same model units for flexible, scalable solutions for residential and commercial applications.
Furthermore, with the addition of an in-line WyreStorm
EXP-CON-4K-DD 4K/HD scaler and Dolby downmixer between splitter and display device, combined 4K, HD and multichannel or stereo audio distributions can be created without risking resolution or audio disparity between devices.
As such, the SP-0108-4K represents an ideal solution wherever simple-yet-reliable distribution of single HDMI source to multiple outputs is required, with the flexibility of EDID management and (optional) integration with
WyreStorm 4K/HD scaling, systems are easily expanded or adjusted to meet the needs of any application.
For further information on this product and other
WyreStorm ranges, visit our website or download our latest product guide. wyrestorm.com
2. Features
The WyreStorm SP-0108-4K splitter enables lossless duplication and distribution of a single HDMI UltraHD 4K or HD input to up to 8 UHD or HD outputs for simple, flexible and reliable content replication to multiple display devices supporting 1080p at 60Hz and 4K resolutions up to 4096x2160 at 30Hz.
With HDMI 1.4a specification supports data rates up to
10.2Gb/s, for lossless audio/video formats, full 3D and Lip
Sync, the SP-0108-4K also includes 24bit True Color with
• Splits a single HDMI UltraHD 4K or 1080p HD device to eight UHD 4K or HD display devices
• Supports UHD (3840) and DCI (4096) x 2160 4K resolutions at 30Hz and HD resolutions up to 1080p
@ 60Hz
• 4K color @ 24bit with full 4K chroma subsampling color palette 4:4:4
• 1080p @ 36bit Deep Color
• Transmission distance up to 7m/23ft (4K), 15m/49ft
(1080p) using standard high speed HDMI cables
• Multichannel Dolby and DTS 5.1, 7.1 digital audio supported (mirrors source)
• Extensive EDID management for improved device compatibility and communication between display devices and source
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Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
2. Features
• Protection against ESD (electrostatic discharge) included within the unit to further stabilise transmission.
MX0404-QI
• Quick and easy installation – set up in seconds straight out of the box.
• Simplified ports - Input: HDMI – Output: integrated RJ45 connectors for a single Cat5e/6/7 UTP cable to each display point for ease of installation.
• Conforms to IEEE-568B standards
• Each HDMI port also supports DVI signals.
• Each Output port can be fed to multiple displays (cascaded).
• DVI support up to 1920x1200
• Full 3D compatibility up to 1080p - frame packing/ sequential (Blu-ray) and interlaced stereoscopic
• Enables up to 4 HDMI video/audio devices to be independently switched through up to 4 HDMI displays or projectors for uncompressed digital distribution.
• Each output able to show any connected source simultaneously regardless of whether the input carries HDCP encryption.
• Refined for Custom Install and Home Theatre Installations.
• Reads and copies EDID from connected devices with additional
EDID configuration through customisable DIP switch settings if necessary.
and Ethernet pass-through, please see our full HDBaseT or HDBT Lite range of matrices, transmitters, receivers and
Note: Actual signal transmission distance can vary depending on signal resolution, cable quality, graphics card and display used.
• 2k resolution supported.
• Fully 3D compatible – Frame sequential 3D (Blu-ray) and interlaced stereoscopic 3D (satellite broadcasts etc.)
• Supports all high definition resolutions up to and including
1080p and standard video formats.
• RS232 port.
• Choose from 6 switching modes – infrared remote control, front panel buttons, local IR, IR call-back, LAN and RS232.
• Simple switching remote control included, which can also be learned into a universal remote handset to allow the control of multiple devices from one handset.
WARNING
To reduce the risk of fire, electric shock or product damage:
1. Do not expose this apparatus to rain, moisture, sprays,
• Fully compatible for integration with market leading control systems.
• 4 x IR 3.5mm mini-jack ports for each output to link IR from control system to control display
• Additional infrared extension port for longer IR connections
• HDMI v.1.3
• Supports 24Bit Colour depth
• Signalling rate of 6.75 Gbps enclosed shelving, cabinets or bookshelves. Ensure the
2. Do not place this unit in a confined space such as
3. To prevent the risk of electric shock or fire hazard due to
Ensure the unit is adequately ventilated.
openings with material, newspaper, cardboard or
3. To prevent the risk of electric shock or fire hazard
• Pack comes complete with 1 x 4x4 Matrix with 19” rack brackets, 4 x 40m IR receivers with mounting brackets, IR receivers, emitters and a Matrix remote control handset.
Additional features included on the RX-1UTP-IR-40
• Transmits one-way signal together with the HDMI signal over a single Cat5e/6/7 cable.
• Receivers capable of 1080p transmissions up to 40m (131ft) under ideal conditions*
• For even greater control and fine tuning, each receiver features a fully adjustable EQ distance range for optimising the transmission signal.
produces heat such as amplifiers or computers and do
airflow into the unit.
7. Only use attachments/accessories specified by the
5. Unplug apparatus from power supply during qualified service personnel.
6. Protect the power cable from being walked on,
pinched or restricted in any way, especially at plug
connections.
7. Only use attachments/accessories specified by the
manufacturer.
8. Units contain non-servicable parts - Refer all
servicing to qualified service personnel.
4. Package Contents
WyreStorm SP-0108-4K 4K splitter comprising of:
1 x WyreStorm SP-0108-4K 1x8 HDMI 4K Splitter
1 x 12VDC, 1A power supply
2 x Mounting brackets
1 x Quickstart guide*
*Quickstart and full manual downloadable from product page at wyrestorm.com
Technical Support: [email protected] US: +866 677 0053 EU: +44 (0) 1793 230 343
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US/CAN/MEX: +1-518-289-1294 Toll Free Technical Support: +1-844-280-WYRE (9973)
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5. Specifications
Technical
Input
Input Signal Type
Input Resolution Support
Input Video Level
Input DDC Signal
Output
Output Signal Type
Output Resolution Support
Color
1 x HDMI with 4K (Type A female connector)
HDMI 1.4a with HDCP, full 3D and DVI 1.0
480i, 480p, 576i, 576p, 720p, 1080i, 1920x1080p @ 60Hz, 3840 (UHD),
4096 (DCI) 2160 @ 30Hz
0.5 - 1.2V p-p
5 volts p-p (TTL)
8 x HDMI with 4K (Type A female connector)
HDMI 1.4a with HDCP, full 3D and DVI 1.0
480i, 480p, 576i, 576p, 720p, 1080i, 1920x1080p @ 60Hz, 3840 (UHD),
4096 (DCI) 2160 @ 30Hz
1080p: 36Bit Deep Color
4K: 24Bit True Color, chroma subsampling color palette 4:4:4
Maximum Data Rate
Video Impedance
Maximum Pixel Clock
Audio
3D
Operating Temperature
Storage Temperature
Power Supply
Power Consumption
10.2 Gbps
100Ω
340 MHz
2ch Stereo, 5.1, 7.1 Dolby Digital, DTS Digital, Dolby TrueHD, DTS-HD Master audio
Frame packing/sequential (Blu-ray), Interlaced stereoscopic (satellite/cable broadcasts)
32°F to 113°F (0°C to 45°C) 10% to 90%, non-condensing
-4°F to 140°F (-20°C to 70°C) 10% to 90%, non-condensing
12V DC 2A
1080p: 3.5 W (Max.) UHD 4K: 4.7 W (Max.)
BTU (British Thermal Unit)
ESD Protection
16.4 max.
±8 kV (Air-gap discharge) ±4 kV (Contact discharge)
Surge Protection Voltage: ±1 kV (Ten times respectively positive / negative voltage)
Electrical Fast Transient/Burst Data communication cord:1 kV Power cord : 2 kV
Cable Specifications
NOTE: We advise CAT 2 High Speed HDMI cables be used to connect source and display devices - we recommend using WyreStorm
HDMI cables.
!
felt.
Care should always be taken when inserting/extracting HDMI cables – do not force connections should resistance be
Cable Type Range
HDMI 7m/23ft
15m/49ft
Supported Resolution
(4K)
(1080p)
General
Dimensions (WxHxD) 240mm x 18mm x 90mm / 9.4” x 0.7” x 3.5” (Depth excludes connectors)
Weight
Certifiication
0.52kg / 1.14lbs
CE, FCC, RoHS
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Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
6. Panel Description
Front
1 2 3
Rear
4 5 6
1
2
3
4
5
6
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Input LED:
ON - Both source device and display device are connected.
OFF - Either no source connected or source connected but no display device.
NOTE: A source and at least one display device must be connected for the input LED to be lit.
Output LED 1-8:
ON - When each corresponding outputs 1~8 are connected to a display device
OFF - No display device connected
Power LED
ON - Unit powered
OFF - Unit is off or no power supplied
Power connection - 12V DC 1A power supply (included)
HDMI INPUT port - Connects to an HDMI source device
HDMI OUTPUT ports 1-8 - Connects up to eight HDMI display devices
EDID DIP Switch - (see EDID section for settings)
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US/CAN/MEX: +1-518-289-1294 Toll Free Technical Support: +1-844-280-WYRE (9973)
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7i. Typical Application
4K SOURCE DEVICE
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AVR
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7iii. Initial Connection
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Care should always be taken when inserting/extracting HDMI cables – do not force connections should resistance be felt.
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resolution conflict by using the WyreStorm EXP-CON-4K-DD scaler with Dolby downmixer between the SP-0108-
4K splitter and connected displays.
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Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
Transmission from a 4K source is scaled down to 1080p HD 24fps, while a 1080p source signal is upscaled to 4K at 30Hz.
Visit wyrestorm.com for more information on 4K/HD scaling and Dolby downmixing.
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outlet mains supply.
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supplies, power devices on and turn on mains power to the SP-0108-4K.
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not, check cable connections or follow guidelines in the Troubleshooting section of this manual.
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Output of one unit to the HDMI Input of another unit.
Connection and operation of cascaded units is as above.
When using a Splitter with an AVR on occasion after placing the AVR into standby then power up transmission may not be present should this occur disconnect power from the splitter for 5 secs then reconnect the power supply this will request the AVR to renegotiate with the connected sources to the splitter.
NOTE
The maximum number of times 4K and 1080p transmissions can be cascaded to additional SP-
0108-4K units is three - successful transmission is not guaranteed beyond this point if cascading to more than three units.
8. EDID Management
improved communication and compatibility between connected display and source devices to ensure successful and reliable transmission of HDMI signals.
About EDID
EDID (Extended Display Identification Data) is data generated from each display in the system to communicate the capabilities of the device (1080i,
1080p, 4K resolutions or specific digital audio).
For communication between devices to be made, and successful connection achieved, devices must both request and send the required information. For example, a display will communicate 1080p capability with 2ch audio, which the source device will accept and output the correct format for the display. Problems can arise when different types of devices such as displays, sources and amplifiers are used within a system, making communication between them that much more difficult; sometimes resulting in connection problems.
In such instances EDID needs to be streamlined or guided for all devices to work together, with the SP-
0108-4K perfectly placed to handle this process as communication between display and source. The effective control and management of EDID is essential for the success of any integration, with this being achieved by being aware of display device settings and ensuring compatibility with the source device.
The SP-0108-4K features EDID management to offer various EDID resolution, audio, 3D and DVI settings for
Before EDID Adjustment
Communication between source and display devices should typically be negotiated automatically with the
EDID switch set to the default 1080p stereo setting (4) position for optimal compatibility between devices.
However, if using 4K devices or if communication or compatibility issues are encountered during installation, please refer to the EDID settings below:
If the maximum capabilities of the display are known, for example 4K with stereo audio, the EDID switch setting should be adjusted manually for matching EDID to be sent from display device through the SP-0108-4K to the source.
If the specification of the display is not known, simply use one of the EDID copy settings (0, D, E, F) with displays connected to corresponding output ports and power cycling the SP-0108-4K for the EDID setting to become active.
EDID Presets
The following lists pre-configured EDID settings for the SP-0108-4K: Use a small flat head screwdriver to carefully turn the EDID dial to the desired position to read the preset EDID from a specific output or to copy
EDID directly from a connected output device.
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8
D
E
B
C
F
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A
7
8
5
6
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NOTE
The SP-0108-4K must be power cycled for
the updated EDID setting to become active.
DIP Switch Settings
DO NOT HOTSWAP All changes to the EDID DIP switch should be made with power turned off at the mains. Changes will take effect on re-boot.
1) Power – Are all sources, displays and matrix definitely powered and firmly connected? Please use matrix power supply included.
2) If possible, always use test equipment prior to installation and to troubleshoot any problems.
Follow this procedure each time EDID DIP switch settings are changed.
DO NOT connect/disconnect HDMI cables when powered.
See full manual for more on EDID Management
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2
Position
0
Description
Copy EDID from HDMI Output 1
1080i, Stereo Audio
1080i, Dolby / 5.1 audio (Dolby Digital / TrueHD, DTS
Digital / HD Master
1080i, 7.1 HD audio*
1080p, Stereo Audio
1080p, 5.1 HD audio*
1080p, 7.1 HD audio*
3D, Stereo Audio
3D, Dolby / 5.1 HD audio*
3D, 7.1 HD audio*
1280 x 1024 DVI
1920 x 1080 DVI
1920 x 1200 without audio
1920 x1200 with audio
4K UHD with Stereo Audio
Reserved
*denotes Dolby Digital, Dolby TrueHD, DTS Digital, DTS-
HD Master Audio
No Picture or Poor Quality Picture
3) Check display device supports HDCP, is switched to the correct source input mode and is compatible with the receiver - if any issue is suspected, replace display device with another model.
4) Distance – Is the cable too long for the signal to be transmitted effectively? Make sure the cable distance matches the project requirements and is well within the maximum transmission distance of the signal. See
Specification section for details.
NOTE If approaching the limits of the transmission capabilities, transmission should be extended by using an extender set to ensure the signal reaches its destination effectively.
5) Cable Joins – If using an extender set to lengthen transmission, joins in the cable run or RJ45 connectors can impact on signal strength, resulting in reduced transmission that may manifest itself in incorrect picture quality, picture dropping out or a complete lack of picture.
6) Cable Choice and Signal Reduction – Ensure good quality high speed HDMI 1.4v cables are used, with care taken to avoid bending, twisting, snagging or any other form of obstruction to the cable that may interfere with successful transmission of an HDMI signal - we recommend using WyreStorm Express HDMI cables.
8. Troubleshooting
Generally, the majority of AV distribution installation issues are either caused by minor connection errors, communication problems between devices, or when the transmission of high signal bandwidth is attempted using insufficient cable. Should you encounter any technical difficulties when installing and configuring the matrix, we are confident solutions can be found by working through the following troubleshooting checklist before seeking alternative technical support.
If using an extender set to lengthen transmission between matrix and display, please note that the use of stranded patch leads as interconnects between patch panels or wall outlets or the use of CCA (Copper Clad aluminium) cables can reduce transmission rates by up to 40%. We recommend solid core straight through with minimum connections used wherever possible.
7) Correct connection – It may seem obvious but double check all cables are fully inserted and connected to the correct ports.
NOTE Even a fraction off can be the difference between a perfect picture and a blank screen.
Double check all connections are firmly made in the correct ports.
Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
8) Cable wired to 568B standard? If using an UTP extender to lengthen transmission from the matrix, check the cable wired and terminated correctly and are those terminations connected to the correct ports? Incorrect wiring and termination will result in unstable operation or a blank screen.
9) Electrical interference – Could any form of electrical or environmental interference be generated that may be effecting signal transmission? If so, attempt to remove the source of interference or move the cable run to decrease the effects of the interference.
10) Is a picture achieved when connecting the
source directly to the display? If not then the problem could lie with the input or output device rather than the means of distribution.
11) HDMI lead condition and quality – HDMI cables and connectors are delicate and can be damaged much easier than component or coax cable. Furthermore, lead quality varies dramatically, particularly in lower price brackets. Swap HDMI leads and check operation – damage to or quality of your leads could be the problem.
If in doubt, swap them over. Always take care inserting and extracting your HDMI from matrix ports so as not to damage the connectors or ports.
4K resolution - ensure all connected devices are compatible with the UHD or DCI resolutions being transmitted. See Specification section for more details
1080p - 1920x1080p, 60Hz (if problems are experienced at 60Hz, try lowering to 50Hz)
Combined 4K / HD distributions - a WyreStorm EXP-
CON-4K-DD scaler may be required between receiver and display to scale down 4K transmissions to 1080p 24fps for HD screens and upscale 1080p to 4K 30Hz for UHD displays
16) Colour distortion – a pink or green screen indicates an incompatibility between colour spacing formats – the commonly used RGB or YUV used by older displays.
Some sources allow switching between RGB and YUV which may solve any colour problems. If not, try changing the HDMI cable between the source and the matrix to rule out defective cabling.
No Sound or Poor Quality Audio
Audio is transmitted within the video signal – there is no separate audio track – so generally a problem with sound will be accompanied by a problem with picture. However, if technical issues with audio are experienced, the cause is typically communication between sources, displays and/or AV receiver settings.
12) Picture speckles/HD ‘noise’ – represents a poorly established signal that may be caused by poor quality or excessive HDMI cable lengths. Try swapping the display adaptors from a location that is functioning properly or swapping the outputs of the matrix switch used.
If the problem remains on the same screen this may be caused by a connection problem between matrix and display – turn off all equipment and swap the signal carrying cables at both ends to ascertain if the cable or termination is at fault.
HD Noise (NO image) may be an HDCP Issue between the source and display but poor cabling can also cause this due to poor communication.
1) Have specific speaker sets or zones been
enabled? Some AV receivers allow individual speaker selections assigned to specific zones in the set up so check the speakers used are fully connected to the amplifier and correctly assigned within the system set up.
It may be an EDID issue in that the source reads the audio
EDID from the display and only requests two channel audio.
Use of SP-0108-4K EDID management to manually copy
EDID from the AVR may be required.
See EDID section of this manual or contact tech support for assistance if required.
13) Blu-ray: 3D – is the equipment used 3D enabled/ compatible? Is a 3D disc being played in a 3D enabled
Blu-ray player or through a compatible AV receiver?
14) 4K - Are you trying to pass a 4K signal? Ensure connected devices are 4K enabled, correctly configured and outputting compatible transmissions.
NOTE If problems are experienced when an AV receiver is used, the cause is usually the settings of the AVR itself. If no transmission through an
AVR is received, turn the AVR from standby to on, disconnect power from the splitter for 5 seconds, then reconnect power.
Refer to the AVR manufacturer’s guidelines on the correct settings to use for your requirements.
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2) Consistency of audio output between devices –
Is there any discrepancy between the audio output of the source, the audio or zonal settings of the AV receiver and the speaker configuration used needed for successful audio replication? If outputting 7.1, make sure all devices connected are also outputting 7.1
Note: Occasionally with some sources, the device settings allow the specification of audio output through a TV or an HDMI port. If using an AV receiver, check the HDMI output option is selected.
We recommend WyreStorm Express high-speed HDMI cables.
What about screens with different resolution capabilities?
When sending a signal point to point a TV will communicate it’s capabilities to the source, then the source will output a suitable signal that compatible (i.e.
1080p Stereo audio).
3) Do all the local sources work through the AV receiver?
Check the operation of each source individually.
Bandwidth
When sending distributing a signal point to point or through a matrix, care should be taken to ensure compatibility between the source device and connected displays. A central element of the EDID ‘handshake’ between devices is the display communicating its resolution/audio capabilities back to the source, which will then output a suitable signal if compatible.
1) If using a graphics-based source (such as a PC/Mac/ media server), make sure the source resolution is correctly set to the maximum capabilities of the devices.
9. General FAQ
Are WyreStorm products compatible with HDMI 1.4?
HDMI 1.4 refers to a list of ‘features’ that a device is capable of supporting, including Ethernet channel, return audio channel, 3Detc. Due to the continuously evolving nature of the technology, HDMI Licensing LLC have now decided to simplify terminology by testing and referring to cable in terms of STANDARD or HIGH-SPEED rather than in generations 1.3, 1.4 etc.
• STANDARD (or “category 1”) HDMI cables perform at speeds of 75Mhz or up to 6.75Gbps, which is the equivalent to a 720p/1080i signal – These HDMI cables are NOT recommended.
• All WyreStorm equipment supports HIGH-SPEED (or
“category 2”) HDMI cables that have been tested to perform at speeds of 340Mhz or up to 10.2Gbps.
Problems can arise if sources and displays of varying resolution capacities are connected, such as 4K and HD sources, connecting through the matrix to 4K and 1080p screens. This can either result failed transmission delivery to screens or in reduced resolutions across all displays, regardless of the source selected as sources will output the most compatible signal that can be supported by all screens.
Check settings of sources and displays for compatibility
- if combining 4K and HD sources and displays within one system, use a WyreStorm EXP-CON-4K-DD scaling device between splitter and display to up/downscale signals as required.
See wyrestorm.com for more details
How does the device handle HDCP?
HDCP (High Definition Copyright Protection) is a feature built in to HDMI devices to prevent theft of or illegal distribution of HD content.
Unlike competing products, WyreStorm products are legal and comply with HDCP regulations.
This is the highest bandwidth currently utilized over an HDMI cable and can successfully handle 1080p signals including those at increased color depths and/ or increased refresh rates from the source and 4K resolutions at 30Hz, 4:4:4 color.
High-Speed cables are also able to accommodate higher resolution displays, such as WQXGA cinema monitors
(resolution of 2560 x 1600).
They do this by assigning a “key” to every display connected to the device. HDCP “keys” are assigned to a display when connected to a HDMI device normally. This doesn’t change when connected through a switcher or splitter; it just assigns more of them.
I can get 1080i but not 1080p, or 4K but not 1080p at
a TV location
Firstly ensure that both the source is capable of outputting
4K and that the TV is a UHD screen. If this is the case
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Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
then the matrix may require EDID management setting using DIP switches (See EDID section of this manual).
This useful feature provides a successful “send and receive” to ensure swift and stable EDID negotiation between the source and display.
See Troubleshooting section for more tips on problem solving.
I cannot get a signal from my A/V receiver along a
Cat 5e extender set
Check to ensure that the A/V Receiver isn’t adding CEC
(HDMI Control Protocol) to the outgoing signal, this can sometimes have an effect on the HDMI signal.
When shipping the unit, carefully pack and send it prepaid, with adequate insurance and preferably in the original packaging.
Please include a document or letter detailing the reason for return and include a daytime telephone number and/or email address where you can be contacted.
12. Mail-in-service
If repair is required during the limited warranty period, the purchaser will be required to provide a sales receipt or other proof of purchase, indicating date and location of purchase as well as the price paid for the product.
The customer will be charged for the repair of any unit received unless such information is provided.
10. Maintenance
Clean this unit with a soft, dry cloth only. Never use alcohol, paint thinner or other harsh chemicals.
13i. Warranty
11. Product Service
3. Replacement Parts: When parts need replacing, ensure parts approved by the manufacturer are used
– either those specified by the manufacturer or parts possessing the same characteristics as the original parts.
Be aware – unauthorised substitutes may result in fire, electric shock, or other hazards and will invalidate your warranty.
Should you feel your product does not function adequately due to defects in materials or workmanship, we (referred to as “the warrantor”) will, for the length of the period indicated below (starting from the original date of purchase) either: 1. Damage requiring service: This unit should be serviced by a qualified service personnel if:
• The DC power supply or AC adaptor has been damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits a marked change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel: Do not attempt to service the unit beyond that described in these operating instructions.
Refer all other servicing to authorised servicing personnel.
a) Repair the product with new or refurbished parts.
or b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 2 year PARTS and LABOR warranty. During this period there will be no charge for unit repair, replacement of unit components or replacement of product if necessary.
The decision to repair or replace will be made by the warrantor. The purchaser must mail-in the product during the warranty period. This limited warranty only covers the product purchased as new and is extended to the original purchaser only. It is non-transferable to subsequent owners, even during the warranty period.
A purchase receipt or other proof of original purchase date is required for the limited warranty service.
4. Safety Check: After repairs or service, ask the service personnel to perform safety checks to confirm the unit is in proper working condition.
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13ii. Warranty Limits &
Exclusions
1. This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship and DOES
NOT COVER normal wear and tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage that occurs in shipment or failures caused by products not supplied by the warrantor, failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, incorrect installation, set-up adjustment, implementation of/to consumer controls, improper maintenance, power line surge, lightening damage, modification, service by anyone other than a manufacturer-approved service centre or factoryauthorised personnel, or damage attributable to acts of
God.
IR
LAN
LED
LPCM
PC
PCM
PoH
TMDS
TV
EDID
GUI
HD
HDBT
HDCP
HDMI
UART
15. Disclaimer
2. There are no express warranties except as listed under “limited warranty coverage.” The warrantor is not liable for incidental or consequential damage resulting from the use of this product or arising out
of any breach of this warranty.
For example: damages for lost time, the cost of having a person/persons remove or re-install previously installed equipment, travel to and from service location, loss of or damage to media, images, data or other recorded/stored content. The items listed here are not exclusive, but are for illustration only.
Parts and service not covered by this limited warranty are not the responsibility of the warrantor and should be considered the responsibility of the individual.
14. Glossary
Acronym
AC
COM
DHCP
DIP
DTS
DVD
Complete Term
Alternating Current
Communication Port
Dynamic Host Configuration Protocol
Dual In-line Package
Digital Theater Systems
Digital Versatile Disc
Extended Display Identification Data
Graphical User Interface
High Definition
HDBaseT
High-bandwidth Digital Content Protection
High Definition Multimedia Interface
Infrared
Local Area Network
Light Emitting Diode
Linear Pulse-code Modulation
Personal Computer
Pulse-code Modulation
Power over HDBT
Transition Minimized Differential Signal
Television
Universal Asynchronous Receiver/
Transmitter
WYRESTORM PUBLICATION DISCLAIMER
The material contained in this document consists of information that is the sole property of WyreStorm. This document is intended to provide information to allow interfacing to the relevant WyreStorm equipment by third party products.
WYRESTORM IS NOT RESPONSIBLE FOR
MALFUNCTIONS AND/OR THE IN-OPERABILITY
WHICH MAY BE CAUSED BY THE APPLICATION
OF THIS INFORMATION, WHETHER EXPECTED OR
NOT.
WyreStorm reserves the right to change software, control codes and specifications without notice.
WyreStorm will not be liable for any use of this information or any changes it may make to those products. The use of this information constitutes an agreement by the user to these limitations and exclusions.
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Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
16. Installation Reference Log
Device resolution/audio settings Cable Number Port Number
Source
Location
Output 1
Output 2
Output 3
Output 4
Output 5
Output 6
Output 7
Output 8
Details
17. Installation Notes
Technical Support: [email protected] US: +1 866 677 0053 EU: +44 (0) 1793 230 343
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Technical Support: [email protected] US: +1 866 677 0053 EU: +44 (0) 1793 230 343
Technical Support: [email protected] US: +1 866 677 0053 EU: +44 (0) 1793 230 343
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wyrestorm.com
WyreStorm Offices
North America Office: 23 Wood Road, Round Lake, NY 12151
Tel: +1 518-289-1293
EMEA Office: Unit 22, Ergo Business Park, Swindon, Wiltshire, SN3 3JW, UK
Tel: +44 (0) 1793 230 343
WyreStorm Technical Support
US: +1 844-280-WYRE (9973)
UK:- +44 (0) 1793 230 343
Email: [email protected]
WyreStorm Technologies reserve the right to change physical appearance or technical specification of this product at any time.
Visit wyrestorm.com for the latest information on products..
REV0515B
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