Tesco Bank Click2Park - User Guide 1. Introduction 2. Getting to

Tesco Bank Click2Park - User Guide 1. Introduction 2. Getting to
Tesco Bank Click2Park - User Guide
Table of Contents
1.
Introduction
1.1 Overview of Annual Permits & HotSpaces
1.2 Registering with Click2Park
1.3 Logging On to Click2Park
2.
Getting to Know Click2Park
2.1
2.2
2.3
2.4
Space Types
Map View
Free Spaces
Offer My Space
2.4.1 Offer Periods
2.4.2 Repeat Daily Offers
2.4.3 Offer History
2.5 My Bookings
2.6 My Details
3.
Quick Guide to Permits & HotSpaces
3.1 Searching for Available Spaces
3.2 Booking a HotSpace
3.2.1 Booking a HotSpace for Yourself
3.2.2 Viewing, Emailing & Printing a HotSpace Permit
3.3 Annual Permits
3.3.1 Annual Solo Permits
3.3.2 Annual Shared Permits
3.3.3 Viewing, Emailing & Printing Annual Permits
Click2Park Mobile
If you need to Release your Annual Permit space or Book a HotSpace while you are
not near a PC, you can now use your internet-enabled mobile phone, smartphone or
tablet to access Click2Park Mobile by typing the same address into your phone’s
browser address bar: https://www.click2park.co.uk/TescoBank/
Click2Park Mobile supports iOS, Android, Blackberry & Windows devices.
Please refer to the separate Click2Park Mobile User Guide for further instructions…
You need to be already Registered as a Click2Park user before you can use Click2Park Mobile.
Section 1.2 of this user guide tells you how to do this.
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Tesco Bank Click2Park - User Guide
1. Introduction
Click2Park helps Tesco Bank manage and maximise car parking facilities, enabling employees to:
-
Manage Annual Parking Permits
-
Release Annual Permit Spaces for others to use whenever not required by the permit holder;
-
Book HotSpaces - ad-hoc parking within specific time slots at participating Tesco Bank Car Parks.
Annual Permits
If you are offered an Annual Permit, you will have permission to park in a specific parking space within a
specific Car Park for a set number of hours (usually 07:00 – 19:00) on set days of the week.
Releasing Your Space
The Tesco Bank Click2Park Policy requires all Permit Holders to 'Release' or ‘Offer’ your space for
others to book it whenever it is not being used – e.g. when on holiday, on leave or working off-site.
Please see section 2.4 Offer My Space for further details of how to Release or ‘Offer’ your space.
HotSpace Bookings
If you are not given an Annual Permit, you will automatically be given a ‘HotSpace Allocation’ – a set
number of hours per year within which you can book spaces for car parks at your main place of work (your
‘Home Site’) and a smaller number of hours for any other participating Tesco Bank Car Park.
HotSpaces can be booked in 15 minute time slots from 15 minutes to a whole day (07:00 – 19:00)
You can make a HotSpace Booking up to 10 working days in advance.
You are restricted to making a maximum of 2 HotSpace Bookings PER day – and FOR each day – i.e. You
could make 10 HotSpace Bookings on a Monday, but you would only be able to make 2 bookings for any
individual day of the week.
Both permit holders and non-permit holders are given a HotSpace Allocation – although permit holders
receive only a minimal allocation.
You can also book parking spaces at sites and car parks other than your Home Site. All users will receive
minimal allocations for these.
Once your HotSpace Allocation (parking hours) have been used up at a Site, you may not use parking
facilities any longer on that site until your HotSpace Allocation is renewed - usually on an annual basis.
However, in exceptional circumstances, you may be able to extend your allocation by contacting the Tesco
Bank Click2Park Administrator ([email protected]).
For details of how to book a HotSpace, please refer to sections 2.2 Map View and 2.3 Free Spaces.
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Tesco Bank Click2Park - User Guide
1.1 Registering with Click2Park
Before you can begin using the Click2Park system, you will need to Register as a New User.
You will need your Tesco Bank Email Address, which will become your Log-In UserName and will receive
any communications from the Click2Park system.
- Go to https://www.click2park.co.uk/TescoBank/
- You will then need to complete the following steps to register:
Step 1: Enter Registration Information
Click2Park will have been provided with your details prior to your first Registration and the information
you provide here is validated with internal records so that only recognised employees and known users
can use the system.
You will be asked to provide the following information:
-
Email Address: This must be your Tesco Bank email address and is restricted to email addresses
using the following domains: @tescobank.com, @i.tescobank.com, @UK.tesco.com
-
First Name & Last Name.
-
Password: To comply with security, you need to choose a Password with a minimum of 8
characters, using at least 1 Uppercase and 1 lowercase letter, at least 1 number and at least 1
special character (e.g. ! ? £ $, etc).
Step 2: Email Verification
Once you have completed the initial registration, you will receive an email at the address you specified.
This email contains a verification link back to the log in page and, once you click it, the system will
‘Activate’ your account and allow you to Log In.
Please Note: There may be a delay of around 24 hours before the verification email is sent to you.
Step 3: Log In
Once you have logged in using your email address and the password you have chosen, please visit the
‘My Details’ page to provide details of the registration numbers of up to 2 vehicles that you may use to
come to work in.
These details are required to verify that cars are parked in the correct spaces booked within the system
or within the correct space allocated by permits.
Changing Passwords
You can change your password at any time within the “My Details” page (see section 2.6 My Details).
However, Tesco Bank Security Policy requires that passwords will automatically expire and require
changing every 90 days*.
The next time you access Click2Park after your password has expired, you will be prompted to change
your password via a Password Change email that is sent to your email address.
Please Note that you will not be able to use the same password used in the previous 90 days.
Forgotten Password?
If you ever forget your password, click the ‘Forgotten Password?’ link on the Log In page.
A pop-up window* will ask you to enter your Email Address and the system will then send you an email
to enable you to change your password. Please follow the directions in this email.
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Tesco Bank Click2Park - User Guide
1.2
Log In to Click2Park
Once registered, you can log-in to the system using your Email Address and Password.
On logging in, you will see a Map View (see section 2.2 Map View) of your Home Site car parks. Your
Home Site is, by default, the location you specified as the site of your main place of work. This is your
Click2Park home page.
You can view maps of any other Tesco Bank Click2Park Sites and drill down to view the individual car
parks within these sites by either using the drop-down menus above the map or by directly clicking on the
buildings & car parks displayed on the map.
At the right hand side of the screen, you will also see a blue dialogue box providing tips and hints for using
the system - this box will be visible on every page a user visits and contains information relevant to the
page they are on.
Additionally, each Site Map page shows a table displaying the availability of spaces in each car park at that
Site for both ‘Today’ and ‘Tomorrow’.
The information within this table is updated automatically by the system at regular intervals throughout the
day.
You will be automatically logged out of the system within 5 minutes of inactivity or if you have been logged
in for 15 minutes.
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Tesco Bank Click2Park - User Guide
Getting To Know Click2Park
2.1
SpaceTypes
When searching the Map for spaces that are available within the Times and Date you have selected, the
following will indicate availability of a space:
Partially Free:
Space is available for some of the date and times you have specified.
Fully Occupied:
Space is not available for the date and times you have specified.
If a Space is a different colour, then it should be available to Book if you have permission to do so, as
defined below.
The following colours of spaces on the map relate to the specific ‘SpaceTypes’.
Employee: Can be booked by any User
Impaired Mobility: Can only be booked by Impaired Mobility users and HigherAdmin users.
Car Share: Can only be booked by users defined as Car Sharers by HigherAdmin.
Visitor: Reserved for Visitors and only bookable by HigherAdmin users.
Restricted: Only Bookable by HigherAdmin – usually used to clear spaces for maintenance, etc.
Below is a screenshot of the Click2Park User Menu.
This navigation bar contains links to the various features and functions available to you, as follows in the
next few pages.
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Tesco Bank Click2Park - User Guide
2.2
Map View
The Map View offers graphical views of Sites and car parks, allowing you to search for Free - and
Partially Free - spaces visually at the Car Park you have selected, on the day you have selected, within
the times you have selected.
By default, Click2Park displays a map of your Home Site and any spaces available from the actual time you
are making your search (from the nearest next half-hour) to 19:00 that same day.
You can click on any of the car parks in a SiteMap to search for and book a parking space, or you can
search for spaces in car parks at other sites, if available.
When you click on a car park within a SiteMap, you are taken to a detailed map view of that car park. The
spaces within the car park are colour-coded to show the type of spaces available (see 2.1 Space Types).
Spaces that are unavailable / already booked are shown as blacked out or, in some car parks, have a black
background around the space’s numbering.
Spaces that are Partially Free (free for part of the time you have selected) have a light green background.
You can hover over any available space to view a space’s number and its availability. If a space is
available, you will be able to book it if you have the relevant permissions (see 2.1 Space Types).
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Tesco Bank Click2Park - User Guide
You can check for available spaces within a different time or date range using the drop-down date & time
select fields at the top of the car park map.
If you cannot find any remaining available spaces in a specific car park, there are none currently available
to book, so please try another time or date.
When you find and click on an available space, you will be taken to the HotSpace Booking page (see
below) where you will see your remaining HotSpace Allocation for that Site displayed in hours & days and
will be able to enter the details of your HotSpace Booking.
You will need to confirm the booking details, such as the Booking’s Date, Start & End times.
Finally, you will need to duplicate the random words within the CAPTCHA security mechanism before
submitting your booking.
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2.3 Free Spaces
The Free Spaces page displays a list view of all Free - and Partially Free - spaces at the Car Park (or
Site) you have selected, on the day you have selected, within the times you have selected.
You can search for Free Spaces to make a HotSpace Booking up to 10 working days in advance by using
the drop-down date & time selectors.
By default, Free Spaces are initially listed in alphabetical order of the car parks and then by space number.
You can toggle most of the columns to re-arrange the data (e.g. toggle the From column to see the first
Free Spaces available within those times).
If no spaces are available, you will need to adjust the time and date filters to find an available space.
Click the ‘Book’ link to book a Free Space that matches your requirements.
You will be taken to the HotSpace Booking page (see 2.2 Map View on the previous page) where you will
see your remaining HotSpace Allocation for that Site displayed in hours & days and will be able to enter and
confirm the details of your HotSpace Booking, such as the Booking’s Date, Start & End times.
Finally, you will need to duplicate the random words within the CAPTCHA security mechanism before
submitting your booking.
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Tesco Bank Click2Park - User Guide
2.4 Offer My Space
If you have been allocated an Annual Permit parking space, you should remember to use the ‘Offer My
Space’ feature whenever you are not using it, thus allowing others to book your space when empty.
Tesco Bank Click2Park Car Parking Policy requires that you Release (or ‘Offer’) your Annual Permit space
whenever you are not using it.
There are 2 methods of Releasing Your Space to make it available for others to Book:
Offer Period - Release your space for a specific period of time (eg. a day working away or a holiday
period);
Repeat Daily Offer - Release your space for recurring times that you do not need your space (e.g. in the
event of working in another office for one day per week for several weeks).
If you are absent from work due to illness or any other reason then please make best endeavours to either
release the space yourself (which you can do 24/7 from any PC, laptop, smartphone or android device) or
get someone to action this on your behalf.
This could be done as part of the absence reporting procedure when notifying or updating your line
manager on your absence or alternatively by contacting EHQ Reception who will ensure the space is
released on your behalf (Tel 0131 203 5000 or email [email protected]).
All bookings made on your space when you have released it are displayed in the 'Bookings on My Space'
table in the Offer My Space pages. You will receive an email notifying you of any bookings made on your
space while it is released.
It is important that all colleagues have an opportunity to use car spaces when they are not being used by
the parking space owner and thus failure to release a space when not being used could result in a Yellow
Card being issued.
If a position is reached where a second Yellow Card is issued, you will be invited to an informal chat on how
to improve the management of the parking space.
Thereafter, any further oversights could then result in a Red Card being issued which in turn could lead to
the withdrawal of your parking permit.
If a Red card is going to be issued, you will be given two weeks’ notice of when the permit will be
withdrawn, in which time you will have the opportunity to discuss the matter with the management team that
look after the Click2Park system.
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Tesco Bank Click2Park - User Guide
2.4.1 Offer Periods
When you release your space by creating a new ‘Offer Period, you are releasing it for a specific oneoff period of time such as a meeting out of office, a day off or a holiday.
>>
In the example above, the user is releasing their allocated Permit space by creating an Offer Period from
07:00 to 19:00 on 23rd December. Once you have Offered Your Space, you can edit & delete* future offers
- but you cannot cancel or delete any Offer Period that has already started or finished.
* Please Note, if you have released your space and need to cancel the offer period but another user has already
made a booking on your space, their booking will not be cancelled and you will have to make alternative parking
arrangements for the times and date of their booking.
2.4.2 Repeat Daily Offers
When you make Repeat Daily Offers, you are releasing your allocated space for regularly occurring
times. – e.g. if you are working away for one day per week for several weeks.
The Repeat Daily Offer screen shows you the current hours and days of your permit on the left and allows
you to quickly and easily release your allocated space for a set period of time on a set day (or days) on the
right. In the example above, the user is releasing their space repeatedly on Fridays between 12pm and
7pm until 31st January 2014, perhaps because their working hours or office location has changed for those
days.
* Please Note that a Repeat Daily Offer will continue to release your space for the times and days you have selected
until the date you have set it to stop. If your space has already been booked by another member of staff, you will not
be able to use their space during their booking and you will have to make alternative parking arrangements.
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Tesco Bank Click2Park - User Guide
2.4.3 Offer History
The Offer History page simply displays historical, current & future Offer Periods you have made on
your space.
2.5
My Bookings
My Bookings shows the details of the Annual Permit you have been allocated and all the HotSpace
bookings you have made at a particular site. From here, you can edit or delete a booking by simply clicking
on the link in the right hand column.
When deleting a booking, a pop-up box appears asking you to confirm you want the booking deleted.
Please Note that you cannot Cancel a Booking on the same day as that Booking. If this is the case and you
no longer need the space shortly before the booking starts, please contact Tesco Bank Click2Park Support
by emailing them at: [email protected]
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Tesco Bank Click2Park - User Guide
2.6
My Details
Clicking on ‘My Details’ will display a User’s details as entered in the Click2Park database.
It is your own responsibility to keep your details, such as contact information and vehicle details, updated.
You can view and edit the following account information in sub-pages within this section.
-
Personal Details,
-
Car Details,
-
Permit Details (if you have been allocated one),
-
Change your Password.
-
Yellow & Red Card Summary
Personal Details
You can edit your personal details when on this screen by clicking
on Edit Personal Details.
This will allow you to update your personal details yourself on
Click2Park in the event that any of the following changes: your
name, e-mail address, telephone number, main site, division or subdivisions.
Car Details
If a User changes their car, they are required to amend these
details in the ‘Car Details’ view by selecting Edit Car Details.
You can also add details of a second car you may use to travel to
work*. Car Registrations are required for security to verify your
parking permission – so you need to keep them current and up-todate.
* Please Note that any Car Registration can only be entered a maximum of twice in the system, e.g. where both
partners may occasionally use each other’s car to commute to and from work.
Permit Details
Displays confirmation of the details of your Annual Permit
including Car Park, Space Number, Permit Type, Reservation
Start & End times.
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Tesco Bank Click2Park - User Guide
Change Password
Enables you to change your password at any time.
Yellow & Red Card Details
If you have been issued with a Yellow (or Red) Card, the details
of your parking offence(s) will be displayed here.
Yellow & Red Cards may be issued for a variety of reasons including Parking within the wrong space,
overstaying your allocated parking period or Permit holders not Releasing Spaces, for example.
Access to Click2Park or Permit ownership will be revoked if you exceed 3 warnings in a calendar
year.
Yellow cards are issued for your first two offences and a red card for the third. Any further warnings
will result in removal of access.
You can appeal against a Yellow or Red Card by contacting Tesco Bank Click2Park Support at
[email protected]
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Tesco Bank Click2Park - User Guide
Quick Guide to Permits & HotSpaces
3
3.1
Searching for Available Spaces
You can search for available spaces to make HotSpace Bookings in one of two ways - via either the Map
View or Free Space pages:
Log In > Map View > Select Site/CarPark > Select Date/Time > Click on Empty Space > Book HotSpace
Log In > Free Spaces > Select Site/CarPark > Select Date/Time > Identify Free Space > Book HotSpace
3.2
Booking a HotSpace
HotSpaces can only be booked for yourself.
If you need to book a hotspace for a Visitor, please contact Tesco Bank Click2Park Support at
[email protected]
The list below provides a brief overview of the features and restrictions of HotSpace Bookings:
•
Both permit holders and non-permit holders are given an annual ‘HotSpace Allocation’ – a set
number of hours per year to park in participating Tesco Bank Car Parks. Permit holders receive a
minimal allocation of HotSpaces.
•
All Users will receive minimal allocations to park at Tesco Bank sites and car parks other than their
Home Site.
•
HotSpaces can be booked in 30 minute time slots from 30 minutes to a whole day (07:00 – 19:00)
•
HotSpace Bookings can be made up to 10 working days in advance.
•
You can make as many HotSpace bookings each day as your HotSpace Allocation allows, but are
restricted to making a maximum of 2 HotSpace Bookings FOR each day. If you try to make a
booking that overlaps the times of another existing booking, the system will prevent this and display
a Warning Message.
•
A HotSpace Booking can only be made for one consecutive session per day. If you need to book a
space for more than one session a day (e.g. 07:00-11:00 & 14:00-18:00) or for multiple days, you
will need to make a separate HotSpace booking for each session / day required.
•
To Cancel or Edit a HotSpace booking on the day the booking is for, please click on My Bookings View - Cancel Reservation Request. The system will generate an email to the central Click2Park
Administrator who will then cancel or edit the booking as per your request. Please always add the
reason why you are looking to cancel or edit the HotSpace booking.
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Tesco Bank Click2Park - User Guide
•
Once a User’s HotSpace Allocation (parking hours) has been used up at a Site, you may not use
parking facilities any longer on that site until HotSpace Allocations are renewed, usually on an
annual basis.
If
you
still
need
to
use
parking
facilities,
you
will
need
[email protected] to have your HotSpace Allocation increased.
to
contact
When making a New Reservation / HotSpace Booking,
the details of the booking will be pre-filled to the location,
date & times you have already selected within either the
Map View or Free Spaces pages.
Your remaining HotSpace Allocation for the Site you are
booking for will be displayed at the top of the page.
If you do not have enough allocation to make the
booking, a red warning message will inform you that you
have “Insufficient HotSpace Quota”.
If you have already made 2 HotSpace Bookings for the
specific day you are trying to book for, a red warning
message will inform you that “You Have Reached Your
Daily HotSpace Allowance”.
Then type in the words / characters within the CAPTCHA security box and click on the Submit button.
3.2.2
Viewing, Printing & Emailing HotSpace Permits
Once you have successfully booked a HotSpace, you will be taken to the Booking Confirmation Page,
which will let you perform one of the following actions:
-
View your HotSpace Permit;
-
Email your HotSpace Permit to yourself;
-
Print your HotSpace Permit;
-
Cancel your HotSpace Booking (you cannot cancel a HotSpace Booking on the day of that booking
and are required to contact Click2Park Support – [email protected] );
You should always Print out your Annual Permit or HotSpace Permit and display it in your
windscreen while you are parked.
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Tesco Bank Click2Park - User Guide
3.3
Annual Permits
There are 2 types of Annual Permits:
Annual Solo Permits – A single employee is allocated a specific parking space, in a specific car park on
specific days within specific times.
Annual Shared Permits – Two or more (up to 4) people are allocated a specific parking space, in a
specific car park on specific days within specific times based on the fact that they share a car to get to work.
Both types of Annual Permit contain the following information:
-
Your designated Space Number;
The Car Registration numbers associated with the Permit;
A Barcode containing details of your Permit for security to verify your space occupancy;
Your Permit’s Expiry Date.
The ‘My Bookings’ page allows you to view the details of your Permit within the system.
If you have been allocated an Annual Permit, you will also be allocated a HotSpace Allocation to allow you
to make HotSpace Bookings for a specific number of hours at other participating Tesco Bank sites.
Tesco Bank Car Parking Policy requires you to release your permit space (‘Offer My Space’)
whenever you are not using it.
3.3.1
Annual Solo Permits
Annual Solo Permits allow a single employee to park in a specific parking space, in a specific car park on
specific days within specific times.
You should check that your Annual Solo Permit is consistent with your daily hours of work to ensure that the
use of your space is maximised when you do not need it.
Tesco Bank Car Parking Policy requires you to release your allocated permit space (‘Offer My
Space’) whenever you are not using it.
To release your space when you do not need to use it, follow these steps:
Log In > Offer My Space > Select Offer Period / Repeat Daily Offer > Select Date / Time > Submit
Section 2.4 Offer My Space provides further details of how to do this.
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Tesco Bank Click2Park - User Guide
3.3.2
Annual Shared Permits
Annual Shared Permits are allocated to two or more people (up to 4) that share a car to get to work.
These Car Sharers are allocated a specific parking space, in a specific car park on specific days within
specific times.
Tesco Bank Car Parking Policy requires you to release your allocated permit space (‘Offer My
Space’) whenever you are not using it.
Annual Shared Permits require ALL people that are included on the Permit to release the space before the
space is available to book by other employees.
If only one or two sharers release the space and the others do not, the space will remain fully booked and
will not be available on Click2Park as a hotspace for other users.
To release your space when you do not need to use it, follow these steps:
Log In > Offer My Space > Select Offer Period / Repeat Daily Offer > Select Date / Time > Submit
Section 2.4 Offer My Space provides further details of how to do this.
3.3.3
Viewing, Printing & emailing Permits
Permits are allocated by the Click2Park Administrator and distributed by email or printed out and sent out
as hard copies.
You must ensure you display the permit in the vehicle on any day that you are using the space you have
the permit for. Recommended position for a permit is next to or near the tax disc.
You can view the details of your Permit on either the ‘My Bookings’ or the ‘My Details > My Permit’ pages.
You cannot view the Permit itself.
You cannot email yourself a copy of your Permit.
If your Permit gets lost or damaged, please contact the Tesco Bank Click2Park Administrator at
[email protected]
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