Volunteer Portal
Registration and Sign-in:
User Guide
V5.5
Document Owner: ICT- Systems Development
Issue Date: 23-Feb-16
Purpose of the Document
The Volunteer Portal Registration User Guide has been developed to provide users with instructions on how to register and sign into the Volunteer Portal. These system improvements are further enhancements to the Volunteer Portal to support the implementation of the eAcademy.
Important notes before commencing
Volunteer Registration and Login Information
All volunteers are required to register for access to the DFES Volunteer Portal using one of the two prescribed methods:
1. Direct Registration (Easy), or;
2. via one of your existing Third Party Account (Advanced).
All registrations will require users to have a valid Volunteer ID number. If you do not have, or cannot remember your volunteer ID number, please contact your Brigade, Group or Unit senior representative.
Browser
For ease of registration and access, the following browsers are recommended depending on the device you are using:
PC users
(including laptops):
Internet Explorer 11 (minimum) or Google Chrome
Apple users
(e.g iPads, Computers, laptops and phones):
Google Chrome
All other devices: Google Chrome
Volunteer User Support
Enquiries can be submitted by clicking on the link below and completing the online form: http://www.dfes.wa.gov.au/volunteers/Pages/VolunteerPortalEnquiries.aspx
Support is also available during office hours by contacting:
Volunteer Portal Support Team
Monday
– Friday, 8.00am – 4.00pm
Ph: (08) 9395 9536 or (08) 9395 9306
Contents
1. REGISTERING FOR THE VOLUNTEER PORTAL ....................................... 1
2. DIRECT REGISTRATION (EASY) ................................................................. 2
3. SIGNING INTO THE VOLUNTEER PORTAL ................................................ 9
4. THIRD PARTY REGISTRATION (ADVANCED) ........................................... 11
1. REGISTERING FOR THE VOLUNTEER PORTAL
There are two ways in which you can register for access to the Portal;
a. Direct Registration (Easy) -
refer to page 2 for instructions
This is a similar process to how volunteers have previously registered on the Volunteer
Portal and requires a volunteer to have a Volunteer ID number.
IMPORTANT NOTE:
Before proceeding with direct registration, please ensure you have access to your nominated personal email address throughout the registration process.
b. Via a Third Party Account (Advanced) -
refer page 11 for instructions
For volunteers who use social media sites (referred to in this guide as third party
accounts) such as Google, Yahoo, LinkedIn, Facebook, or Windows Live, there is an option to link future Portal logins with one of these nominated accounts. This will enable
Volunteers to gain access to the Portal with the username and password of their nominated third party account.
IMPORTANT NOTE:
If volunteers choose to register for the Portal using one of the third party providers, password resets must be performed through the nominated Third Party account.
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2 DIRECT REGISTRATION
(Easy)
IMPORTANT NOTE:
Please ensure you can access your nominated personal email account while you are registering.
1. Type or click on the following web address:
https://extranet.dfes.wa.gov.au/sites/volunteers/Pages/Home.aspx
2. The following page will be displayed.
Click on the first option, namely
register now
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3. The following Terms and Conditions page will be displayed.
Once you have reviewed these terms, click on
I Accept
to continue with registration
If you
do not accept
the terms, Click on
I do not accept.
Your registration session will then be terminated, and you will be returned to the previous Volunteer Portal registration page.
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4. When selecting
I accept
the Registration page below will be displayed.
Please refer to the information under the section titled
name, Surname and Volunteer ID.
Important
before entering your First
Completing the CAPTCHA validation
When completing the CAPTCHA at the bottom of the form highlighted in orange, type exactly what you see in the screen shot. In this example you would type 950. If you cannot read the
CAPTCHA screen you have a number of options to assist you, these are:
Click the Refresh button for a new CAPTCHA
Click the Sound button to hear the CAPTCHA. You will be asked to type what you hear
Click the Help button for further details and information about CAPTCHA
5. After entering your information, select
Continue registration.
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6. The following
Update your details
page will be displayed which provides details extracted from the DFES Resouce Management System (RMS).
You will need to review and update the required fields which are indicated with a red
*
asterix.
IMPORTANT NOTE:
complete this registration process.
Please ensure the email address you enter is the same address that you are using to
Your photograph cannot be inserted or updated from this location. Please liaise with your Region if you wish to include or update your photograph.
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NOTE: Your Current Service is also displayed, however if changes are required please contact your DFES Regional office.
7. After sucessfully updating your personal details, the following Registration page will be displayed. It will provide you with two registration methods to select from;
Option 1- Quick registration (Easy) OR
Option 2 Third party registration (Advanced)
If you select Option 1
– Quick registration (Easy), the following process will occur:
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8. After selecting this option, the following Set your password page will be displayed:
Password requirement
9. Your password must be more that 8 characters and can be a combination of uppercase, lowercase, numerics and special characters (excluding &).
Enter a password, retype the password to confirm, and then select Register.
It is important to keep a secure record of your password for future reference.
10. The following Registration complete page will be displayed confiming that you have sucessfully registered:
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11. A confirmation of your registration will be sent to your nominated email address, as per the example below:
Thank you for your registration!
Your Username is:
[email protected]
To access the Volunteer Portal click on:
If you experience technical issues, please contact the Portal Support Team
(This is an automated email, please do not respond)
IMPORTANT NOTE:
http://extranet.dfes.wa.gov.au/sites/volunteers/pages/home.aspx
Store this email in a secure, accessible location along with your password details so you can refer to them in the future if required.
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3 SIGNING IN TO THE VOLUNTEER PORTAL
1. To access the Volunteer Portal click on the link in this email. This will take you to the
Volunteer Portal landing page.
Select Sign In
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2. Select the Volunteer Username option.
3. Complete the login details
USERNAME: Insert the username you were provided in your registration confirmation email. In this instance the username from the earlier email example has been used.
Insert the password you created during the registration process and click Sign in.
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4 THIRD PARTY REGISTRATION
(ADVANCED)
IMPORTANT NOTE:
Please ensure you can access your nominated personal email account while you are registering.
1. Type or click on the following URL address: https://extranet.dfes.wa.gov.au/sites/volunteers/Pages/Home.aspx
2. The following page will be displayed.
Click on the first option,
register now
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3. The following Terms and Conditions page will be displayed.
Once you have reviewed these terms, click on
I Accept
to continue with registration
If you
do not accept
the terms, Click on
I do not accept.
Your registration session will then be terminated, and you will be returned to the previous Volunteer Portal registration page.
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4. When selecting
I accept
the Registration page below will be displayed.
Please refer to the information under the section titled
name, Surname and Volunteer ID.
Important
before entering your First
Completing CAPTCHA validation
When completing the CAPTCHA at the bottom of the form highlighted in orange, type exactly what you see in the screen shot. In this example you would type 950. If you cannot read the
CAPTCHA screen you have a number of options to assist you, these are:
Click the Refresh button for a new CAPTCHA
Click the Sound button to hear the CAPTCHA. You will be asked to type what you hear
Click the Help button for further details and information about CAPTCHA
5. After completing the entry of your information, select
Continue registration.
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6. The following
Update your details
page will be displayed which provides details extracted from the DFES Resouce Management System (RMS).
You will need to review and update the required fields which are indicated with a red
*
asterix.
IMPORTANT NOTE:
Please ensure the email address you enter is the same address that you are using to complete this registration process.
Your photograph cannot be inserted or updated from this location. Please liaise with your Region if you wish to include or update your photograph.
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NOTE: Your Current Service is also displayed, however if changes are required please contact your DFES Regional office.
7. After sucessfully updating your personal details, the following Registration page will be displayed. It will provide you with two registration methods to select from;
Option 1- Quick registration (Easy) OR
Option 2 Third party registration (Advanced)
Select Third party registration (Advanced)
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8. As outlined below, this option provides you with a selection of third party accounts to which you can link your Portal login.
In the following example a Google email account (Gmail) has been used as the Third Party
Account.
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9. Type in your Gmail email account in the space provided, as shown below.
Press Next
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10. The following Page requesting your Google password will be displayed.
Enter the password you would use to access your Google Email Account
11. The following page will appear asking you to confirm that you want to use your Google account to register for the Volunteer Portal.
IMPORTANT NOTE:
You must select
‘Allow’ to complete the registration process.
If you select DENY, your registration will be terminated. You must then close your browser, return to the earlier Portal Registration page and instead choose to complete ‘Option 1-
Easy
Registration’.
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12. After clicking
Allow
the following page will be displayed. You will be asked to Confirm your
registration and link the account.
By clicking on this you will be finalising your Portal registration.
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13. The following Registration complete page will be appear.
Click on Volunteer Portal Sign in to sign in.
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14. The following page will be displayed
Click on Sign in
15. The Portal homepage will be displayed after selecting sign in
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