Printer Jams
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Index
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Printer Jams
Main
This section provides step-by-step instructions for removing media jams
from key locations along the media path.
CrownNet Setup
CrownNet Admin.
CrownAdmin 3
QMS 2060
Consumables
Printer Care
Printer Jams
Print Quality
Automatic Jam Recovery
With most printers, if a jam occurs, you must remove the jammed media
and then reprint the job. However, the QMS 2060 Print System provides
automatic jam recovery (when enabled through the Administration/Engine/
Page Recovery menu). If a media jam occurs, remove the jammed media,
and printing automatically resumes from the page the printer stopped at
when the jam occurred.
» Note: For automatic jam recovery to work, it is necessary to leave the printer turned on
while you remove the jammed media. After the jam is cleared, open and close the top
cover before printing. Printing will not resume until you do this.
Troubleshooting
Config. Menus
Specifications
Support Info.
Locating Print Media Jams
When print media jams occur, a PAPER JAM message displays in the
message window. Frequent jams in any area indicate that area should be
checked, repaired, or cleaned. Repeated jams may also happen if you are
using the wrong weight print media.
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Index
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Print media jams can occur in any of the following areas:
Inside upper unit
Main
Standard or optional cassette unit
CrownNet Setup
Multipurpose tray
CrownNet Admin.
Output tray
CrownAdmin 3
Jams can occur in more than one location at a time, so be sure to check all
these locations.
QMS 2060
Consumables
» Note: After clearing the jam, always open and close the top cover once before printing.
Printing will not resume until you do this.
Printer Care
When printing from a cassette, check for the media jam in the cassette
area.
Printer Jams
Print Quality
When printing from the multipurpose tray, check for the media jam in
the multipurpose tray area.
Troubleshooting
Config. Menus
Specifications
Clearing a Media Jam Inside the Printer
WARNING! The fixing assembly and print delivery guide become extremely hot when the printer is
used. Personal injury could result if you touch those areas.
Support Info.
1 Open the top cover.
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Index
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»
2 Remove the toner cartridge.
Main
»
CrownNet Setup
CrownNet Admin.
CrownAdmin 3
Note: Push the media tray into the printer before opening the upper unit.
Note: This releases internal gear pressure and allows the paper to move through
the print engine.
3 If the edge of the media hasn’t been fed in the fusing unit, open the
front transport guide and pull the jammed media upward and then
out.
QMS 2060
Consumables
Printer Care
Printer Jams
Print Quality
Troubleshooting
Config. Menus
Specifications
Support Info.
Front
Transport
Guide
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Index
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4 If the edge of the media has been fed into the fusing unit, pull the
jammed paper forward and out.
Main
CrownNet Setup
CrownNet Admin.
CrownAdmin 3
QMS 2060
Consumables
»
Printer Care
Note: Toner may get on your hands because the image transferred to the media is
not fixed. Also, pull the paper forward and out, not down and out.
Printer Jams
5 Reinstall the toner cartridge.
Print Quality
6 Close the top cover.
Troubleshooting
Config. Menus
Clearing Cassette Area Jams
1 Open the top cover.
Specifications
»
Note: Push the media tray into the printer before opening the upper unit.
2 Remove the toner cartridge.
Support Info.
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Index
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3 Determine which cassette is currently being used and remove it.
4 Check the cassette pick-up roller area, and remove any jammed
print media that remains outside the main unit.
Main
CrownNet Setup
CrownNet Admin.
CrownAdmin 3
QMS 2060
Consumables
Printer Care
▲
Caution: If the media has already started through the engine, do not pull it back out
through the cassette or multipurpose tray area. This may damage the engine. Refer
to “Clearing a Media Jam Inside the Printer” in this section.
5 Reinstall the toner cartridge.
6 Close the top cover.
7 Reinsert the cassette.
Clearing Multipurpose Tray Area Jams
Printer Jams
Print Quality
Troubleshooting
Config. Menus
Specifications
1 Remove all media from the multipurpose tray.
» Note: Leaving print media in the multipurpose tray can cause the print media position
to shift during removal of the jam. This may result in a media feed failure and another
jam when printing is restarted.
2 Close the multipurpose tray.
3 Open the top cover..
Support Info.
4 Remove the toner cartridge.
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Index
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5 Open the multipurpose tray and pull out the jammed media.
Main
CrownNet Setup
CrownNet Admin.
CrownAdmin 3
QMS 2060
Consumables
Printer Care
Printer Jams
Print Quality
Troubleshooting
Config. Menus
Specifications
Support Info.
Caution: If the media has already started through the engine, do not pull it back out
through the cassette or multipurpose tray area. This may damage the engine. Refer
to “Clearing a Media Jam Inside the Printer,” earlier in this section.
▲
6 Close the multipurpose tray.
7 Reinstall the toner cartridge.
8 Close the top cover.
9
Open the multipurpose tray.
10 Refill the multipurpose tray.
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Index
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Clearing a Duplexer Media Jam
Main
1 Open the duplex cover and pull out the jammed paper.
CrownNet Setup
CrownNet Admin.
CrownAdmin 3
QMS 2060
Consumables
Printer Care
Printer Jams
Print Quality
Troubleshooting
Config. Menus
Specifications
Support Info.
2 Close the duplex cover.
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Index
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3 Open the maintenance cover and remove the jammed paper.
Main
CrownNet Setup
CrownNet Admin.
CrownAdmin 3
QMS 2060
Consumables
Printer Care
Printer Jams
Print Quality
Troubleshooting
Config. Menus
Specifications
Support Info.
Maintenance
Cover
4 Close the maintenance cover.
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Index
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Main
Clearing CrownCopy Automatic Document Feeder (ADF)
Paper Jams
1 Push the button near the front left side of the scanner.
CrownNet Setup
The ADF module lifts a little.
CrownNet Admin.
CrownAdmin 3
QMS 2060
Consumables
Printer Care
Printer Jams
Print Quality
2 Lift the right side of the ADF module as far as possible, and then
slowly remove the jammed paper.
Troubleshooting
Config. Menus
Specifications
Support Info.
3 Push the ADF module securely back into place.
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