ONS/ANALOG TELEPHONE USER GUIDE

ONS/ANALOG TELEPHONE USER GUIDE
ONS/ANALOG TELEPHONE
USER GUIDE
3300 ICP - 7.0
Contents
PREFACE
1
ABOUT FEATURE ACCESS CODES
1
CALL BASICS
1
Making and Answering Calls
Hold
Call Transfer
Three-Party Conference
Redial
Redial - Saved Number
Speed Call - Personal
1
2
2
3
3
3
4
4
USING FEATURES
Account Codes
Attendant Call Hold - Remote Retrieve
Broker's Call
Callback
Call Forward
Call Forward - Remote
Call Forward - End Chaining
Call Forward - Override
Call Park
Call Pickup
Camp-on
Do Not Disturb
Tag Call
Override
Paging
Trunk Flash
-i-
4
5
5
5
6
7
7
7
8
8
9
9
10
10
10
11
PREFACE
This guide is for users with single line telephones. It explains how to use the
telephone and the system features of the Mitel Networks 3300 ICP. System
features are the special functions your telephone can access in addition to
making and receiving calls, such as transferring a call or putting a caller on
hold. Your phone may provide other system-independent features which are
not described in this guide. Consult the documentation supplied by the
manufacturer of the phone for information about such features.
ABOUT FEATURE ACCESS CODES
Use of some features requires dialing access codes. The codes are variable
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
CALL BASICS
Making and Answering Calls
To make a call:
1. Lift the handset.
2. Dial the number.
To answer a call:
z
Lift the handset.
-1-
Hold
To place a call on System Hold:
1. Press FLASH or quickly press and release the hookswitch.
2. Dial the Call Hold access code ( *7 ).
To retrieve a call on Hold:
1. Lift the handset.
2. Dial the Call Hold - Retrieve access code ( *1 ).
To retrieve a call on Hold from another extension:
1. Lift the handset.
2. Dial the Call Hold - Remote Retrieve access code ( *23 ).
Call Transfer
To transfer an active call:
1. Press FLASH or quickly press and release the hookswitch.
2. Dial the number of the third party.
3. Do one of the following:
„ To complete the transfer, hang up.
„ To announce the transfer, wait for an answer, consult, and then hang
up.
„ To retrieve the call, press FLASH or flash the switchhook, and then
dial the Call Hold - Retrieve Feature Access code ( *23 ).
Note: If the call is unanswered, it returns to your extension.
-2-
Three-Party Conference
This feature allows you to set up a conference call consisting of yourself and
two extension users or another extension user and an external call.
To set up a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1.
2.
3.
4.
5.
Press FLASH or quickly press and release the hookswitch.
Dial the number of the next party.
Wait for an answer.
Press FLASH or quickly press and release the hookswitch.
Dial Conference Call access code ( *4 ).
To split a conference so that you can speak privately with one of the
parties:
1. Press FLASH or quickly press and release the hookswitch.
2. Dial the Conference Call Split access code ( *41 ).
To leave a Conference:
z
Hang up.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Dial the Last Number Redial access code *01.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial the Save Last Number access code ( **79 ).
To redial a saved number:
1. Lift the handset.
2. Dial the Repeat Last Number Saved access code ( *6* ).
-3-
Speed Call - Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial the Personal Speed Call - Invoke access code *58.
3. Enter an index number between 00 and 09.
To store a personal Speed Call number:
1.
2.
3.
4.
5.
Lift the handset.
Dial the Personal Speed Call - Store access code ( *67 ).
Dial an index number between 00 and 09.
Dial the number to be stored.
Hang up.
USING FEATURES
Account Codes
To use Forced Account Codes:
1. Lift the handset.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1.
2.
3.
4.
5.
Press FLASH or quickly press and release the hookswitch.
Dial Account Code access code ( **3 ).
Dial the Account Code digits.
Press #.
Press FLASH or quickly press and release the hookswitch.
-4-
Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the digits announced by the attendant.
Broker's Call
To call another party when you are in an established two-party call:
1. Press FLASH or quickly press and release the hookswitch.
2. Dial the number.
To alternate between the two parties:
1. Press FLASH or quickly press and release the hookswitch.
2. Dial the Call Hold - Retrieve access code ( *1 ).
Callback
To request a Callback when you reach a busy or unanswered
extension:
1. Dial the Callback - Setup access code ( 1 ).
2. Hang up.
To answer a Callback:
z
Lift the handset.
To cancel a Callback:
1.
2.
3.
4.
Lift the handset.
Dial the Callback - Cancel Individual access code ( *1# ).
Dial the number of the called extension.
Hang up.
To cancel all Callbacks:
1. Lift the handset.
2. Dial the Callback - Cancel access code ( #1 ).
3. Hang up.
-5-
Call Forward
To program and activate Call Forward:
1. Lift the handset.
2. Dial one of the following Call Forward access codes:
„ To redirect all calls, dial the Follow Me access code ( *8 ).
„ To redirect all calls when your telephone is busy, dial the the Busy
(External & Internal Souce) access code ( **70 ).
„ To redirect internal calls when your telephone is busy, dial the Busy
(Internal Source) access code ( 63 ).
„ To redirect external calls when your telephone is busy, dial the Busy
(External Source) access code ( 62 ).
„ To redirect all calls when you don't answer, dial the No Answer
(External & Internal Source) access code ( **71 ).
„ To redirect internal calls when you don't answer, dial the No Answer
(Internal Source) access code ( 65 ).
„ To redirect external calls when you don't answer, dial the No Answer
(External Source) access code ( 66 ).
3. Dial the destination number.
4. Hang up.
To cancel Call Forward Busy or No Answer only:
1. Lift the handset.
2. Do one of the following:
„ To cancel the redirect of calls when your telephone is busy, dial the
Cancel Call Forwarding - Busy (Ext & Int Source) access code
( **72 ).
„ To cancel the redirect of calls when you don't answer, dial **74.
3. Hang up.
To cancel all Call Forward types:
1. Lift the handset.
2. Dial the Cancel All Forwarding access code ( #8 ).
3. Hang up.
-6-
Call Forward - Remote
To forward calls from a remote extension to your current location:
1.
2.
3.
4.
Lift the handset.
Dial the Call Forwarding - I Am Here access code ( **8 ).
Dial the number of the remote extension.
Hang up.
To cancel Call Forward - Remote from the extension that set the
remote forwarding:
1. Lift the handset.
2. Dial the Cancel Call Forwarding Follow Me - Remote access code
( **77 ).
3. Dial the number of the remote extension.
4. Hang up.
To cancel Call Forward - Remote from the extension that was
forwarded:
1. Lift the handset.
2. Dial the Cancel Call Forwarding Follow Me access code ( #8 ).
3. Hang up.
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial the Call Forwarding - End Chaining access code 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial the Cancel Call Forwarding - End Chaining access code ( **73 ).
3. Hang up.
Call Forward - Override
To override Call Forward and ring a extension:
1. Lift the handset.
2. Dial the Call Forwarding - Override access code *1*.
3. Dial the extension number.
-7-
Call Park
The Call Park feature allows you to place a call in a special hold state. You,
or someone else, can then retrieve the call from any extension in the
system.
After parking the call, the system can automatically connect you to paging
equipment so that you can announce the call to the requested party.
To park an active call:
1.
2.
3.
4.
Press FLASH or quickly press and release the hookswitch.
Dial *7#.
Dial the directory number on which to park the call.
To inform a user that a parked call is waiting, do one of the following:
„ If automatic paging is enabled, announce the call and the directory
number on which the call is parked.
„ If automatic paging is disabled, dial **9, followed by the Paging zone
number (if required). Then, announce the call and the directory
number on which the call is parked.
To retrieve a parked call:
1. Dial *8#.
2. Dial the directory number on which the call is parked.
3. If there are multiple calls parked on the number, dial the two-digit index
number to retrieve a specific call, or # to retrieve the longest parked call.
Call Pickup
To answer a call that is ringing at another extension in your Pickup
Group:
1. Lift the handset.
2. Dial the Dialed Call Pickup access code ( *6 ).
To answer a call that is ringing at a extension not in your Pickup
Group:
1. Lift the handset.
2. Dial the Directed Call Pickup access code ( **6 ).
3. Dial the number of the ringing extension.
-8-
Camp-on
To Camp-on to a busy extension:
z
Dial the Camp-on Setup access code ( 3 ).
-ORWait for the time-out period to expire.
To retrieve a call when you hear Camp-on tone:
z
Press FLASH or quickly press and release the hookswitch.
The current call is put on hold. You are connected to the waiting call.
Do Not Disturb
To activate Do Not Disturb:
1. Lift the handset.
2. Dial the Do Not Disturb access code ( *5 ).
3. Hang up.
To deactivate Do Not Disturb:
1. Lift the handset.
2. Dial the Do Not Disturb - Cancel access code ( #5 ).
3. Hang up.
To activate Do Not Disturb from a remote extension:
1. Lift the handset.
2. Dial the Do Not Disturb - Remote feature access code ( **5 ).
3. Dial the number of the extension that you want to activate Do Not
Disturb for.
4. Hang up.
To deactivate Do Not Disturb from a remote extension:
1.
2.
3.
4.
Lift the handset.
Dial the Do Not Disturb - Cancel Remote access code ( ##5 ).
Dial the number of the extension with Do Not Disturb activated.
Hang up.
-9-
Tag Call
Tag Call allows you to signal that you are the victim of a threatening or
malicious call. Using the tag, your system administrator or telephone
company can identify the source of the call and provide this information to
appropriate personnel or authorities.
CAUTION: Tagging a non-malicious call may result in fines or other
penalties.
To tag a malicious call:
1. Press FLASH or quickly press and release the hookswitch.
2. Dial *55.
Note: Tag Call can be used on active two-party calls only. Calls on hold and
conference calls cannot be tagged.
Override
To use Override when you encounter busy or Do Not Disturb tone:
z
Dial the Override access code ( 2 ).
Paging
To use Paging:
1.
2.
3.
4.
Lift the handset.
Dial the Paging access code ( **9 ).
Dial the Paging zone number (if required).
Make the announcement.
-10-
Trunk Flash
The Trunk Flash feature allows you to access Centrex features (if available)
while you are on an outside call.
To flash a trunk while talking on an outside call:
1. Press FLASH or quickly press and release the hookswitch.
2. Dial the Trunk Single Flash access code ( *57 ) or the Trunk Double
Flash access code *56.
3. Wait for dial tone.
4. Dial the Centrex feature access code.
-11-
TM,
® Trademark of Mitel Networks Corporation.
© Copyright 2006, Mitel Networks Corporation.
All rights reserved.
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