User Guide

User Guide
My.Celanese.com
User’s Guide
Contents
Preface
About this User’s Guide ..................................................................................................... 3
User Guide
Login & Account Preferences ........................................................................................... 4
Preface
Password .............................................................................................................. 4
Default Settings .................................................................................................... 5
Profile, Customer/Ship-To List & Manage Templates ........................................... 5
Dashboard ......................................................................................................................... 6
Order Create .................................................................................................................. 7-9
Order Change .................................................................................................................. 10
Save Order as Template ............................................................................................. 10-11
Status ............................................................................................................................. 12
Order Status ....................................................................................................... 13
Invoice Status ..................................................................................................... 13
Account Status .............................................................................................. 13-14
Document Retrieval ........................................................................................................ 14
Order Acknowledgement .................................................................................... 14
COA ................................................................................................................... 14
Invoice ............................................................................................................... 14
Shipment Documents .......................................................................................... 14
Export Documents .............................................................................................. 15
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Preface
This guide contains the information you will need to set up and utilize your
My.Celanese.com account. It also contains detailed information about the following:






Overview of dashboard functionality
Password troubleshooting
Creating/ changing order
Maintaining Templates
Retrieving order related documents
Viewing account status’
This preface explains how this user’s guide is organized
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User Guide
Login & Account Preferences
Login to your account using the My.Celanese.com credentials sent via email. If you did not
receive your Email/User ID and password, please contact your Customer Service
Representative.
NOTE:
Forgot Password will reset your
password and send a temporary
via registered email.
Trouble Signing will direct you
to the help page.
 Password
If you have forgotten your password, select the Forgot Password link. A temporary password
will be sent via email. For security purposes, immediately change the password upon login.
For additional sign in troubleshooting, select Trouble Signing in. Passwords are case
sensitive and must contain the following criteria: at least 1 upper case character, 1 number,
a minimum of 8 characters, at least one lower case character, and no more of 20 characters.
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
Default Settings : After successfully logging in and changing your password, it is recommended to update your
account preferences; this includes setting your default settings. Default settings allow you to customize your
profile such as choosing your default start page, default decimal point, date format and default language.

Profile, Customer/Ship To list & Manage Templates : In account preferences, you may also review your
profile, Customer/Ship to list and manage your templates. Please note, to make any changes to your
Email/User ID you must contact your Customer Service Representative.
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Dashboard
 Dashboard: The dashboard page allows an overview of account status’ including your
most recent orders, oldest invoices, recent payments and most used templates. If you
have more than one customer, select the customers account search for the customer
accounts you wish to view.
Send Documents: Click
the mail icon to send
order related
documents via email.
Reorder with Templates: Easily reorder
most common used templates by clicking
your saved order template icon.
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Order Create
Order Create: To
begin creating an
order, select ‘Create
Order’ from the
menu bar.
Search Customer: Select a customer by searching the
Customer # which is a Celanese assigned identifier; then,
validate this information by company name and/or
address. You may select to create an order from an
existing template on this page rather than creating a new
order.
Selling Entity: If necessary, select the selling entity.
huiouo
Product Selection: Search and select
products by entering the product name or
filtering by product line, mode of transport,
incoterm, or shippoint. After selecting the
number of shipments needed (up to 50 line
items), validate that the ship to address is
correct on the order progress bar [located
at the right-hand side of the sceen]. Lastly,
click the ‘Add to Cart’ to add products to
your cart.
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Shopping Cart: In the shopping cart, complete the required fields: PO#, requested quantity, unit of measure and
requested delivery date. If applicable, enter your 3rd party/line item PO# and Release # and combine/ balance items if
necessary. You can
also delete items
from the shopping
cart from this
screen.
Combine Item: two
or more materials
combined to create
one shipment.
Balance item: for
combined loads
only, a balance
item is a flexible
quantity to reach
maximum weight
capacity.
Add Items: Select the ‘Add Items’ button to return
to the product selection screen and add/edits
products.
Availability: If there are any availability issues with
the requested material based upon the requested
date, an error message will appear on this screen.
After successfully completing all required
information in the shopping cart, select continue.
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Final Review: Please review the shipping details to confirm product order information is correct. Add additional
external shipping instructions by by expanding the ‘Additional Instructions’ sections located below the PO #. To enter
line item, such as special instructions for a material, expand the ‘Item Text’ located below each product order and enter
text.
Edit Items: Selecting the ‘Edit
Items’ button will return you
to the shopping cart, allowing
you to add/edit/modify cart.
Order Confirmation: After submitting the order, your Celanese Order
Number and the PO # will be displayed for reference. Additionally, an
Order Acknowledgement will be sent via email.
Save Order As a Template: With orders using the same ship to, same
product, and same additional information as future orders, it’s
recommended to save these orders as templates for future reorders.
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Terms and Conditions: To
successfully complete the ordering
process, you must accept the
Celanese Terms and Conditions. In
case of issues or questions regarding
Terms and Conditions, please contact
your Sales Representative. Finally,
submit order after agreeing.
Order Change
Order Change: To
begin changing your
order, select ‘Change
Order’ from the
home menu bar.
Search Order: Search for the order you want to modify by
searching the Celanese Order Number or your Purchase
Order Number. Then, select ‘Search’.
Change Shopping Cart: The change order cart
allows you to add quatity and modify
requested delivery date. It is important to
note that you cannot change the Unit of
Measure or cancel orders through order
change. To change the UOM or cancel
shipments, contact your Customer Service
Representative who will be able to assist in
these activities.
Submit Order: Once complete with
modifications, select continue and complete
the final review. Lastly, submit your order to
receive confirmation, an Order
Acknowledgement will be sent via email.
Copy Order from Template
Utilize Templates: An order which uses the same ship to, same product, and same additional information should be
saved as a template for simple reorder. Templates
should be saved during the order create process
(see Order create pg.10 for further instructions.)
Accessing Templates:
1. One of many ways access saved templates is
through the Order menu drop down on your main
menu bar. Select, ‘Copy Order From Template’.
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2. An additional method to access saved templates is
through your Dashboard. The Dashboard will display the
3 most common used templates. Simply click the
highlighted tite of the template you wish to use, this will
take you directly to the shopping cart for that order.
Manage and Maintain Templates: To access the main management page for all templates, select ‘Manage Your
Templates’ located in the profile drop-down menu on the top right-hand corner of the main account screen.
Edit Templates: Editing templates ensures that you are maintaining the most up to date information for efficient,
simple and quick product reorder. Edit template names, descriptions and/or delete templates that will no longer be
utilized.
Additionally, you
may also select to
reorder from this
page.
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Order Status
Accessing Order Status: To access the order status page
select ‘Status’ from the home menu bar, then click ‘Order
Status’ from the drop-down menu. The order status page
allows you to search all of your orders, check the status
(shipped/delivered), review detailed order information,
change order, reorder, or save an order as template.
Search for Order: Search for an order date or
delivery date by selecting the required daterange field. Maximize search results by filtering
on document type, number, customer, ship to,
business segment and/or shipped status.
Send Order
Acknowledgement:
Select the mail icon to
send order documents
via email.
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Invoice Status
Accessing Invoice Status: Access the
order status page select ‘Status’ from
the home menu bar, then click
‘Order Status’ from the drop-down
menu. The invoice status page allows
you to view detailed invoice status
information.
Search Invoice: Search for an invoice by selecting the required date- range field and/or Document type.
Account Status
Accessing Account Status: To
access the account status page
select ‘Status’ from the home
menu bar, then click ‘Account
Status’ from the drop-down
menu. The account status page
allows you to review payment
terms, open accounts receivable
amount and last 3 payments
made to Celanese.
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Select account: If more than one
account has been assigned to the user,
select the radio button to see the
account status for the desired account,
then click the “SUBMIT” button. Only
one account can be viewed at a time. If
the user only has one account, the user
will automatically be shown the
account status information.
Account status information: If a user
has multiple accounts assigned to their
user id, multiple lines for each
Celanese selling entity will be displayed
Document Retrieval
Document Retrieval: Copies of the following documents are available on My.Celanese.com:
 Order Acknowledgement
 Invoice
 Certificate of Analysis (COA),
 Bill of Lading
 Packing list
 International Documents
Accessing Documents: To access any of these documents, select ‘Documents’ from the home menu bar.
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The document area allows you to search for documents, by different ways, based on the type of document requested.
Use the drop down under “Document Type” to select the desired document. Next, use the drop down to select the
type of information to use for the search, then, enter the search information into the blank field. After populating the
information, select the “SEARCH” button.
“Didn’t find what
you are looking for?” If you didn’t find the document, using this link will take you to order status. Here,
different search options are available to help locate documentation.
If a document matches the search criteria, the document information will be displayed, along with two icons.
The PDF icon allows you to view the document online; the envelope icon allows you to e-mail the document.
If you click on the document number, this will take you to Order Status.
To email a document, click the envelope icon.
The following message box will appear (prepopulated). Any information in the box can be
changed as desired, and then select the “SEND”
button. Please note, all fields marked with an
asterisk are required.
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