Quick Setup Guide
Quick Setup Guide
What is Bitdefender BOX?
Think about Bitdefender BOX like an antivirus for your network. It’s
a hardware device that sits next to your Wi-Fi router and protects all
Internet connected devices in the home.
Digital threats have moved even to our new connected tablets,
cameras, Smart TVs, thermostats. Bitdefender BOX comes in as the
only way to protect them all.
It will protect from fraud, malware, data theft, phishing, spying and
other online threats. Network-level protection prevents threats from
ever reaching your devices.
BOX can be set up alongside an existing Wi-Fi router or by itself.
Management is done via iOS & Android apps.
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Package contents
Bitdefender
BOX
Ethernet
cable
Get the App
USB
cable
Power
supply
To set up your new device start by downloading the Bitdefender BOX
app. It’s available for the iPhone, iPad and Android phones or tablets.
The app will help you set up Bitdefender BOX, will be the notifications
hub and will control the family devices even when you are away from
home.
Get Bitdefender BOX app on App Store or Google Play.
Quick Start Guide
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Warranty card
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Set up BOX
• To connect BOX to your existing router continue reading.
• To set up BOX as a standalone Wi-Fi router go to page 15
(Connect BOX to the Internet).
Connect BOX to your router
It’s best to use this configuration when you already have a router
providing Internet to your home devices.
Multiple routers in your home
BOX protects a single LAN network. If you need more than one
router to provide full coverage for your home make sure BOX will
be connected to the one that is ensuring the Internet connection
for your home while keeping all the others configured as wireless
extenders, in bridge or switch mode.
Once the setup is completed BOX will protect all devices connected
to your existing home network. You don’t need to change any setting
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on your Wi-Fi connected devices.
Start the setup
Plug in the included power supply and connect it to BOX using the
USB cable, then connect BOX to any available LAN port on your Wi-Fi
router using the included cable (lift tray to get it).
Make sure you have the user name and password to connect to your
router’s web interface at hand.
If you didn’t change the default credentials for your router you can
find them in the router’s manual or User guide. In some cases, your
ISP may have changed your connection credentials for security
purposes and you should contact the ISP’s support to obtain them.
Open the BOX app for iOS or Android. The app will guide you through
the setup process.
1. Sign up or sign in with an account
The account is a security measure to prevent others from accessing
your BOX and a way to keep track of your BOX subscription.
Power plug
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Ethernet cable from
BOX package
a. You just purchased BOX and it’s the first time you set it up
If you created an account when you purchased the BOX then SIGN IN
with that account to activate the product.
If you purchased the product but an account was not requested in
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the process then SIGN UP and create a new account in the app.
For Apple Airport routers follow the setup flow described on page 12.
Once the account is created it will be directly linked to your BOX.
Make sure you have connected BOX to your router as specified above
and double-check the steps displayed in the app.
If you sign out from the app you can’t use a different account to
manage your BOX. If you need to change your email address please
contact Support to assist you. This is a safety measure to protect
your family devices from unauthorized access.
b. You have already configured BOX before
If you tried to set up BOX and it didn’t work but you already used an
account, make sure you will use the same account the next time.
Contact Support for assistance if you have a problem during this
process.
If you signed out please make sure you SIGN IN with the same
account.
2. Add BOX to your network
After you log in, the app will guide you through the setup options.
If you have a router select this option in the app interface.
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During setup your device (phone or tablet) must be connected to
the WiFi network provided by the router that BOX is connected to.
3. BOX connects to your router
After BOX is configured properly it searches for your router to apply
the needed configuration to complete the setup.
You may be required to input your router admin user and password
to allow BOX to connect to your router.
Make sure you have the credentials at hand (in some cases, the
Internet Service Provider may have your router credentials). The
administrative credentials for your router are different from your WiFi connection information (network name and password).
BOX will connect to your router and perform the necessary steps
automatically.
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For specific router models and configurations manual intervention
will be needed.
a. You have a router that BOX can’t connect to automatically
The app will display your router’s web interface. Please log in and
disable the DHCP (dynamic IP allocation) server on your router.
Afterwards you will need to reboot the router to apply the changes.
The DHCP server option is usually placed in the router’s LAN
settings. Make sure you don’t change the Internet connection type
to DHCP if your ISP provides a different type of connection (static
IP or PPPoE).
option.
Configure your Apple router to work in Bridge mode (use Airport
Utility app from the App Store on your iPhone or iPad or the Mac OSX
Airport Utility application).
Remove the Internet cable from the Apple router and insert it in the
BOX WAN port [
].
You may find the configuration steps for your router model in BOX Support
Center: http://www.bitdefender.com/support/box/compatibility.html. If you need
help with this step call our toll-free Support number: 800 804 4602.
b. You have an Apple Airport Extreme, Express or Time Capsule
You will need to perform the following steps that are also described
in the app:
Select the first option in the app interface that allows you to connect
BOX to an existing router. Afterwards select the “I have an Airport”
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Internet cable
(from your ISP)
Ethernet cable from
BOX package
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If your Internet connection is provided through a modem of any
type you need to remove the cable from the Airport and connect the
].
modem directly to the BOX WAN port [
Use the Ethernet cable found in the BOX package and connect the
BOX LAN port [
] to the Apple router WAN port [
].
settings.
To get help with a custom configuration of your BOX in the specified limitations
contact our toll-free Support number: 800 804 4602.
Use the app to finish the setup process. Now you are all set.
If you need help with this step call our toll-free Support number: 800 804 4602.
In some cases, the ISP can block Internet access to new network
devices you set up. If that’s the case you can provide the MAC
address of your Airport router in the app interface and BOX will clone
this address to avoid restrictions. You can find the Airport’s MAC
address on the back or side of the device.
c. You have a gateway (modem-router combo) provided by your ISP
Some Internet Service Providers limit the access to settings for the
provided gateway (modem& router device). In this case BOX can’t be
configured to work alongside the existing router.
Contact your ISP to find out if your provided router has the option
to disable the LAN DHCP server option or access the router web
interface and search for this option in the LAN (local area network)
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Connect BOX to the Internet
You can connect Bitdefender BOX directly to the Internet without a
router. BOX will act as your main router and will create a new secure
and protected Wi-Fi network in your home.
You can add additional signal repeaters or access points to provide
full coverage for your home. BOX will be the gateway for these
additional devices.
This setup scenario is not recommended if you have another router
that your devices connect to. In this case devices that connect
wired or wireless to the existing router will not be protected by the
BOX.
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Power Bitdefender BOX using the included USB cable and power
supply. Plug the Internet Service Provider (ISP) cable in the BOX WAN
].
port [
If your Internet connection is provided through a modem of any
type (cable or DSL modem) you need to connect BOX to it using the
Ethernet cable from the BOX package.
If you have a modem with built-in router (gateway) the
recommended scenario is to connect BOX to the router (page 14).
Modem
Power plug
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Ethernet cable from
BOX package
Start the setup
Open the BOX app for iOS or Android and follow the steps described
there.
To perform the BOX setup, your device (phone or tablet) needs to be
connected to mobile data until the BOX Wi-Fi is created.
You need to connect your phone or tablet to the BOX Wi-Fi that is
automatically created after you connect BOX to the Internet. If you
can’t find it in the list of available Wi-Fis on your device, please wait
up to a minute until it becomes available.
1. Sign up or sign in with an account
The account is a security measure to prevent others from accessing
your BOX and a way to keep track of your BOX subscription.
a. You just purchased BOX and it’s the first time you set it up
If you created an account when you purchased the BOX then SIGN IN
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with that account to activate the product.
2. Add BOX to your network
If you purchased the product but an account was not requested in
the process then SIGN UP and create a new account in the app.
After you log in, the app will guide you through the setup options.
Once the account is created it will be directly linked with your BOX.
If you sign out from the app you can’t use a different account to
manage your BOX. If you need to change your email address please
contact the Support team to assist you. This is a safety measure to
protect your family devices from unauthorized control.
b. You have already configured BOX before
If you tried to set up BOX and it didn’t work but you already used an
account, make sure you will use the same account the next time.
Contact Support for assistance if you have a problem during this
process.
If you’ve signed out please make sure you SIGN IN with the same
account.
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Choose the second option in the configuration screen in the app to
set BOX to work as your main router.
Once BOX is installed, it will broadcast a new Wi-Fi signal called
BOX with the default password 12345678.
It may take, in some cases, longer than expected for the BOX
network to be created but it shouldn’t take longer than 2-3 minutes.
The app will inform you when you need to connect to the newly
created network to continue the setup. If you can’t connect to this
network please restart the BOX (short press of the reset button [ ]).
In some cases, the ISP can block Internet access to new network
devices you set up such as routers. If that’s the case you can provide
the MAC address of your previous router in the app interface and
BOX will clone this address to avoid restrictions. You can find your
old router’s MAC address on the back or side of your router.
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If you no longer have the device and you’re not able to retrieve the
MAC address you can contact the ISP and request access for your
new BOX. In this case you can skip the step that requests the MAC
address of your previous router in the app interface.
After you connect to the BOX network the app will ask you for details
regarding your connection type. The connection types supported by
BOX are the following:
• PPPoE
• DHCP (dynamic IP allocation)
• Static IP
Fix a problem with your BOX
If your BOX is experiencing problems during setup or after a while
there are easy ways to get things running again in no time.
Reboot BOX
Short press the reset button [ ] on your BOX using a paper clip to
get all services running smoothly in less than a minute.
BOX Recovery
You should have this information in your Internet Service Provider
contract.
When your connection type is set correctly you will be able to rename
your BOX network and set a different password for it.
Use the app to finish the setup process. Now you are all set.
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Insert a paperclip in the reset button [ ] and hold for 10 seconds
to begin Recovery. The BOX light should turn red when it’s ready to
begin.
Open the app on your iOS or Android device and select BOX in the
bottom menu.
Select the Recovery option to start the Recovery wizard that will
guide you through the process.
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Go to your device’s WiFi settings and search for the BOX Recovery
network. If the WiFi is not available right away wait a few seconds
until it becomes available and connect to it using the password
12345678.
Return to the BOX app and continue the Recovery process. Your BOX
configuration will be updated and ready to use shortly.
Managing your devices
Once setup is complete Bitdefender BOX looks for all devices
connected to your network.
All active devices are automatically protected.
You will be notified when they are active and you can assign them to
Guest or Family lists.
Family devices are special. They can be monitored and controlled
remotely by installing a light BOX agent. This ensures a proper
authentication and communication between these devices and
your BOX. Check www.bitdefender.com/box for the latest features
available for your devices.*
* This functionality is currently available for the following platforms:
iOS, Android, Windows, OSX (Mac).
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Removing BOX from your network
It is best to safely remove BOX from your network before unplugging
it to make sure your Internet connectivity is not affected in the
process.
ATTENTION! Disconnecting BOX from your router or from the
power supply may result in Internet connectivity loss.
To safely remove BOX, go to BOX Settings in the BOX app and tap
“Remove BOX”. Done!
Note: Re-connecting BOX requires a new setup process.
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Caution!
affect its integrity and functionality.
1. Maintain connectivity
Keep away from water. Water can damage the circuits and make
BOX unusable.
Keep away from fire sources.
Keep away from direct and long exposure to sunlight.
To secure your network Bitdefender BOX analyzes the traffic going
to and from the router to your devices. To do so it needs to stay
permanently connected to your Wi-Fi router and power supply.
Never disconnect the BOX from your router without making sure
it’s been safely removed. You may do this in the Bitdefender BOX app. Make sure the BOX and your Wi-Fi router are both always on and
their cables firmly connected. If your Wi-Fi router stops performing properly and you need to
reset it to factory settings, BOX will also need to be re-configured.
Failure to respect these guidelines may result in loss of Internet
connectivity. 2. Prevent physical damage
Make sure you keep the BOX away from external factors that may
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Need help?
We are available anytime you need assistance.
Call our toll free number:
800 804 4602
or write us at:
[email protected]
Support Center:
www.bitdefender.com/box/faq.html
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FCC statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
WARNING: Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
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