Mozy User Guide
Mozy User Guide
Published: 2015-07-30
Contents
Chapter 1: Overview of Mozy........................................................................9
Chapter 2: Getting Mozy.............................................................................21
Chapter 3: Sending Your Files to Mozy......................................................33
Chapter 4: Controlling When Files Get to Mozy..........................................65
iii
Chapter 5: Changing or Customizing Mozy................................................71
Chapter 6: Getting Files from Mozy............................................................87
Chapter 7: When You Have a Problem.....................................................125
iv Mozy User Guide
Contents
Chapter 8: Updating Mozy........................................................................133
Chapter 9: Stop Using Mozy.....................................................................139
v
Preface
2015 Mozy, Inc.
©
All rights reserved.
Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the express written permission of Mozy, Inc.
All other trademarks used herein are the property of their respective owners.
Mozy, Inc.
2211 Elliott Ave., Suite 300
Seattle, WA 98121
http://www.mozy.com
7
Chapter
1
Overview of Mozy
With the Mozy Backup backup software, files from your computer, such as email, contact lists, photos, financial information, and documents are encrypted and then securely sent to the Appdirect cloud. Mozy Backup only backs up files which are present on your computer; if you delete files from your computer, they are also deleted from the Appdirect cloud after a grace period.
Mozy ensures that copies of your files are kept safe and available to you. It is not a file archiving service; it cannot permanently keep files you delete from your computer. Nor can it restore an entire computer, including installed programs, to a working state; only disk imaging or mirroring tools can accomplish that.
Once your files are uploaded with Mozy, you can use any Web browser to download your files from the Appdirect cloud.
If you use a mobile device, you can use the Mozy mobile app for iOS or Android to access and share all your files stored in the Appdirect cloud from your mobile devices.
Topics:
•
•
How Parts of Mozy Work Together
Mozy Security
How Parts of Mozy Work Together
You may use all or only some parts of Mozy.
• Backup software for Mac
• Backup software for Windows (Only business accounts can back up a shared network location or a server.)
(You can only back up a shared network location or a server if your account administrator enables it.)
• Any computer's Web browser to access all your files stored with Mozy
• Mozy mobile app to access all your files stored with Mozy
9
You may use some parts only if your administrator has enabled them for you. Your administrator also manages how Mozy behaves for you. This can include preventing you from changing specific settings.
Your administrator determines how much space is available for the backup software installed on computers you use.
You can do many things with Mozy.
• Back up any files you choose.
• Restore some or all of those files, including recent versions or recently deleted files.
• Download any backed up files from any computer's Web browser.
• Download any backed up files from any iOS or Android device with the Mozy mobile app installed.
Related Links
on page 9
on page 10
on page 11
on page 11
System Requirements for Using Mozy
on page 12
on page 13
on page 21
Mozy Backup Backup Software
The Mozy Backup backup software lets you select files from your computer, such as email, contact lists, photos, financial information, and documents, which are encrypted and then sent over a secure Internet connection (SSL) to the Appdirect cloud.
Mozy is not a file archiving service; it cannot permanently keep files you delete from your computer. Nor can it restore an entire computer, including installed programs, to a working state. So while Mozy can keep your files safe and accessible, you may want to take other measures to ensure that your entire computer, including programs you use, can be rebuilt or replaced.
During installation, the backup software automatically chooses the most common types of files to back up in your operating system's default documents folder.
10 Mozy User Guide
Overview of Mozy
This means that if you never select any files and folders yourself, only files like documents, spreadsheets, email, and photos may be backed up, and only if they are on your computer's desktop or in the default folder for personal files. While this is sufficient for many customers, we recommend that you verify that your most important files are indeed selected.
If you use less common software, such as a particular financial, drawing, or database tool, or if your files are not in the default folder or drive, do not assume they are backed up. You may need to select them yourself. You can do this during the installation process, or you can do this afterward any time you like.
The backup software is available for these operating systems.
• Windows
• Mac
Related Links
How Parts of Mozy Work Together
on page 9
on page 9
on page 13
System Requirements for Using Mozy
on page 12
on page 21
Web Access to Mozy
Mozy lets you see or access all your backed up files using any computer with a Web browser and Internet access.
You may not be able to access your Mozy Backup files online unless your administrator enables your account to do so.
You can quickly download one or a few files, including older versions of files or files recently deleted from your computer. You can even restore all your files. Keep in mind that the more files you need to download, the longer it will take. If your initial backup took a long time, you can expect a download of the same files to take a long time as well.
If you replace a computer, you should log in to your Mozy account online to get all your files from the old computer onto your new computer before you install the backup software. (However, if you still have your old computer, it is better to move files directly from the old computer to the new computer.)
Related Links
How Parts of Mozy Work Together
on page 9
on page 9
System Requirements for Using Mozy
on page 12
on page 87
Mozy Mobile App
With the Mozy mobile app, you can access your files backed up with Mozy. You can view and email files, stream music and videos, and share files with friends and family.
You can only use the Mozy mobile app if it is enabled for your account by your administrator.
With the Mozy mobile app you can directly view these file types.
Android
• Images (.bmp, .jpg, .png, .gif, .tif)
• Music (.mp3, .wav, .m4a, .wma, .aif*, .aac)
11
iOS
• Movies (.mov, .mp4, .3gp, .3g2, .qt, .mpg, .mpeg, .avi, .wmv)
• Documents (.txt, .doc, .docx, .pdf, .rtf, .wps, .odt)
• Spreadsheets (.xls, .xlsx, .wks, .csv, .ods)
• Presentations (.ppt, .pptx, .pps, .odp)
• Diagrams (.vsd, .odg)
• Web pages (.html, .htm)
• Images (.jpg, .gif, .tif)
• Music (.mp3, .wav, .m4a, .wma, .aif, .aac)
• Movies (.mov, .mp4, .m4v, .avi)
• Documents (.txt, .doc, .docx, .pdf, .rtf)
• Spreadsheets (.xls, .xlsx, .vcf)
• Presentations (.ppt, .pptx)
• Web pages (.html, .htm)
Related Links
How Parts of Mozy Work Together
on page 9
on page 9
on page 13
Expire Access for the Mozy Mobile App
on page 19
View Files with the Mozy Mobile App
on page 120
System Requirements for Using Mozy
To use each Mozy feature, your computer must use any of the required operating systems or recommended Web browsers.
If you use Windows 8 or Windows Server 2012, make sure your system is compatible with Mozy. For more information, see
Windows 8 and Windows Server 2012 Exceptions
on page 13.
Feature
Backup software
Requirements
• Windows Vista, Windows 7, Windows 8
• Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows
Server 2012 R2
• Mac OS X Snow Leopard (10.6) or later on Intel processor
Mobile app
• iOS 7.0 or later
• Android 2.2 or later
Note: Windows 8 tablets are not supported
Web access to your Mozy files
• (Windows only) Internet Explorer, the two most recent versions
• (Mac only) Safari, the most recent version
• Chrome, the most recent version
• Firefox, the most recent version
Related Links
How Parts of Mozy Work Together
on page 9
12 Mozy User Guide
Overview of Mozy
Windows 8 and Windows Server 2012 Exceptions
on page 13
Windows 8 and Windows Server 2012 Exceptions
Mozy works with Windows 8 and Windows Server 2012 with some exceptions.
The following exceptions apply to both Windows 8 and Windows Server 2012.
• You cannot use any Mozy feature on a Windows 8 tablet.
• If you use EFS encryption on your NTFS file system, these files cannot be restored to a Windows 8 device.
• You cannot compress files with the Windows 8 file system. Therefore, if you copy a file from an NTFS file system to a Windows 8 device, you need to accommodate the original size of the file, not the compressed size.
• We have tested Microsoft's new Storage Pools feature with Mirror, Parity, and Simple workflows. However, because it is a new feature, we encourage you to test thoroughly in your own environment and use caution when using Storage Pools with critical data.
The following exceptions apply only to Windows Server 2012.
• The File Server VSS Agent writer now lets you take snapshots of SMB 3.0 shares. Mozy may work with File
Server VSS Agent writer, but you should test thoroughly before relying on Mozy to use the VSS agent to back up open or locked files on these shares.
• Appdirect discourages backing up iSCSI targets that are used by other machines hosted on Windows servers.
Using Mozy to do this could result in a file that is never backed up because it changes faster than Mozy Backup can back it up.
Related Links
System Requirements for Using Mozy
on page 12
Mozy Security
When you use Mozy, your files are encrypted on your computer before they are sent over a secure Internet connection (SSL) to Appdirect cloud. This keeps your files safe while in transit and while they are in the cloud.
The encryption options available to you are dependent on the type of account you have.
You can also preserve security for your files by keeping your Mozy password secret and changing it periodically.
If you use the Mozy mobile app, additional security options are available to ensure the integrity of your files and your Mozy account, such as the ability to define a passcode and expire access to the Mozy service through mobile devices that may be lost or stolen.
Related Links
on page 9
on page 14
on page 14
Provide Personal Encryption Key in the Mozy Mobile App
on page 16
on page 17
Log Out of the Mozy Mobile App
on page 17
Lock the Mozy Mobile App with a Passcode
on page 17
Change Your Passcode for the Mozy Mobile App
on page 18
Expire Access for the Mozy Mobile App
on page 19
13
Securing Access to Mozy
There are a number of ways that you can help keep your Mozy information, files, and settings more secure.
Service
Backup Software for Windows
Security Options
To require entry of your Mozy user name and password every time the Settings window is opened, deselect Automatically log in to
Settings and to my online account in the Advanced Options tab in the Settings window.
Backup Software for Mac
Web Access
Account Management Online
To require entry of your system administrator password to change backup software settings, click the lock icon in the lower left corner of the Preferences window.
To log out of managing your files online, click your user name in the upper right corner of the page, and then click Log Out.
To log out of managing your account online, click Log Out in the upper right corner of the page. This feature may be disabled for some user accounts.
Mozy Mobile App
• To log out, open the app settings, and then tap Sign Out.
• To require a four-digit passcode to access the app instead of logging out after each use, open the app settings and enable passcode locking.
• If your device is lost or stolen, you can log in to your account online and expire access to the app, requiring entry of your Mozy password to access the mobile app.
In addition to the precautions listed in the table above, you may be able to select the type of encryption key you want to use for your files in the Appdirect cloud. Your administrator can determine which types of encryption keys you can choose from or whether you can choose at all.
Related Links
on page 13
Setting Advanced Options in the Mozy Backup Backup Software on Windows
on page 85
Log Out of the Mozy Mobile App
on page 17
Lock the Mozy Mobile App with a Passcode
on page 17
Expire Access for the Mozy Mobile App
on page 19
on page 14
Mozy Encryption
In simple terms, encryption is a secret pass phrase applied to the contents of your files to ensure they are completely unreadable without the means to do so in conjunction with that encryption key. Appdirect encrypts your files on your computer before they are sent over the Internet to the Appdirect cloud. Your files remain encrypted when stored in the Appdirect cloud and can only be read if you have both the encryption key and the means to read the encrypted file.
When you install Mozy software, you may be able to select the type of encryption key you want to use for your backups. Your administrator can determine which types of encryption keys you can choose from or whether you can choose at all. That encryption is permanently associated with all files sent to the Appdirect cloud from that computer.
14 Mozy User Guide
Overview of Mozy
Encryption Options
The type of encryption key used determines whether some tasks are seamless and simple or whether extra steps are required. The Mozy default encryption key yields the least complicated experiences. For example, if a personal encryption key is used, that key must be supplied to access files from the Appdirect cloud when you use the Mozy mobile app.
With a few exceptions, all features of Mozy are available regardless of which type of encryption key is used.
Note: Some features may have been disabled by your administrator. For example, some organizations choose not to permit their users to access their files online.
Default
Encryption Key
The Mozy default encryption keys are 448-bit keys created using the Blowfish algorithm.
Appdirect separately stores the key. This lets us automatically decrypt your files when you download or restore them.
This is the least complicated, most seamless experience for users, imposing no restrictions on any Mozy features.
Personal
Encryption Key
A personal encryption key, which uses 256-bit AES encryption, is provided by you and known only to you. When you install Mozy software and choose to use a personal encryption key, you are asked to enter your key. The key can be any combination of characters, symbols, or numbers, and can be as short or long as you like. When you provide the key, you can type it, paste it, or import it from a plain text file.
To ensure you can download and restore your files, you must either remember your key indefinitely, or you can save it and store it separately. If you choose to save it, a plain text file is saved to the location you choose. The file contains only the characters you entered when creating your key. To ensure you can always provide your key, it's best not to save it only on your computer, which could fail, or only anywhere else which you could easily lose or damage, such as a USB stick.
When you download and restore files, you must supply this key to decrypt those files. Appdirect does not have access to your personal encryption key and cannot decrypt files for you. This means that if you lose your key, we cannot help you decrypt your files. Even under force of law, Appdirect cannot decrypt your files if you choose to use a personal encryption key. When you reinstall the Mozy software or install it on a replacement computer, you must supply this same key to ensure continued access to files you have previously backed up.
If you choose to use a personal encryption key and you also use the Mozy mobile app, you must provide your personal key to view and download files from the Mozy mobile app. For more information, see
on page 16.
If you choose to use a personal encryption key these Mozy features are affected.
• File previews and image thumbnails are not available in Mozy on the Web.
• You must use the Appdirect decrypt utility to manually decrypt archive packages downloaded from the Web and files instantly downloaded from the Web.
Encryption Schemes
Your administrator can determine whether you can choose your type of encryption key, or which types you can choose from. You may use the same type of encryption key when you install each instance of the backup software.
If you use a personal encryption key, you may use the exact same key when you install each instance of the backup software, or you can choose to use a different key for each instance. In making these choices during installation, you can choose to create the simplest experience possible when downloading or restoring files. Or, you can choose to be responsible for managing the most secure experience, which can also be the most complex.
15
Table 1: Simplest Encryption Scheme
Device & Mozy Software
Computer A, backup software
Computer B, backup software
Computer C, backup software
Type of Encryption Key
Default
Default
Default
With this scheme, you never need to remember or supply an encryption key to use any Mozy features.
Table 2: Most Complex Encryption Scheme
Device & Mozy Software
Computer A, backup software
Computer B, backup software
Computer C, backup software
Type of Encryption Key
Personal key you provide = example-ABC123
Personal key you provide = example-DEF456
Personal key you provide = example-GHI789
With this scheme, you must always be able to provide each key as necessary to use certain Mozy features, particularly when restoring or downloading files, or when installing any Mozy software when you replace any computer.
Related Links
on page 13
Provide Personal Encryption Key in the Mozy Mobile App
If you chose to use a personal encryption key to encrypt files you send to the Appdirect cloud, you must provide the same encryption key to access your Mozy files on your mobile device. If you log out of the Mozy mobile app and then log in again, you must once again provide your personal encryption key. A lock icon displays on computers that back up files using a personal encryption key.
1. Open the Mozy mobile app, and then enter your passcode if necessary.
2. Choose one of the following options.
•
•
(Android) Tap Menu, and then tap Settings,
(iOS) Tap Settings, .
.
3. Under Security, tap Personal Keys.
4. Tap the device to enter its key.
5. Type your personal encryption key and tap Save.
Your personal encryption key is used to decrypt your files, making the files available through the Mozy mobile app.
Related Links
on page 13
16 Mozy User Guide
Overview of Mozy
Log In to the Mozy Mobile App
Prerequisite: You need to install the Mozy mobile app before you can access your Mozy files on your mobile device. For more information, see
on page 30.
When you first launch the Mozy mobile app, enter your Mozy user name and password. You remain logged in to Mozy until you log out, even if your mobile device is turned off. To lock access to your files in the Appdirect cloud while remaining logged in, you can create a four-digit passcode.
1. Open the Mozy mobile app and tap Sign in.
2. Sign in with your Mozy username and password.
3. Choose one of the following actions:
• (Android) Tap Sign In.
• (iOS) Tap Go.
4. (Optional) To create a passcode, tap Yes, and then enter and confirm your four-digit passcode.
Related Links
on page 13
Lock the Mozy Mobile App with a Passcode
on page 17
View Files with the Mozy Mobile App
on page 120
Log Out of the Mozy Mobile App
Logging out of the mobile app can keep your files and account information more secure. If you prefer, you can instead require a four-digit passcode to access the app. If your device is lost or stolen, you can expire access to your device, requiring your Mozy account password to be entered to access the app.
1. Open the Mozy mobile app settings.
•
•
(Android) Tap
(iOS) Tap .
, and then tap Settings.
2. Tap Sign Out.
You are logged out of the mobile app.
Related Links
on page 13
on page 17
Lock the Mozy Mobile App with a Passcode
on page 17
Expire Access for the Mozy Mobile App
on page 19
Lock the Mozy Mobile App with a Passcode
When you first log in to the Mozy mobile app, you are prompted to create a four-digit passcode. A passcode secures access to your Mozy information without requiring you to log in and out of the Mozy mobile app every time you use it. You can disable, enable, create, or change a passcode any time you like.
Note: If you disable passcode locking and you do not log out of the Mozy mobile app, the Mozy mobile app opens immediately when you launch it.
17
When you enable passcode locking, you are prompted to create a passcode. You can use the same passcode each time you enable it.
If access to Mozy from your mobile device has been expired, your passcode for Mozy is deleted. This means that the next time you open the Mozy mobile app, you should create a new passcode. For more information, see
Expire Access for the Mozy Mobile App
on page 19.
1. Open the Mozy mobile app, and then enter your passcode if necessary.
2. Choose one of the following options.
•
•
(Android) Tap Menu, and then tap Settings,
(iOS) Tap Settings, .
.
3. Enable or disable passcode locking.
•
• (Android) Under Security, tap the checkbox to the right of Passcode Lock to turn it on or off, then type passcode if prompted.
(iOS) Under Security, tap the switch, passcode if prompted.
to the right of Passcode Lock to turn it on or off, then type
Related Links
on page 13
Change Your Passcode for the Mozy Mobile App
Pre-requisite: You must have created a passcode and enabled passcode locking to change your passcode.
A passcode secures access to your Mozy information without requiring you to log in and out of the Mozy mobile app every time you use it. You can change your passcode any time you like.
If access to Mozy from your mobile device has been expired, your passcode for Mozy is deleted. This means that the next time you open the Mozy mobile app, you should create a new passcode. For more information, see
Expire Access for the Mozy Mobile App
on page 19.
1. Open the Mozy mobile app, and then enter your passcode if necessary.
2. Choose one of the following options.
•
•
(Android) Tap Menu, and then tap Settings,
(iOS) Tap Settings, .
.
3. Choose one of the following options: Under Security, tap Change Passcode.
•
• (Android) Tap Change Passcode.
(iOS) To the right of Passcode Lock, tap the switch, , then tap Change Passcode
4. Enter your old passcode.
5. Enter your new passcode, and then enter it again to confirm it.
Next Steps: To start using your passcode, you must turn Passcode Lock on. For more information, see
Mozy Mobile App with a Passcode
on page 17.
Related Links
on page 13
18 Mozy User Guide
Overview of Mozy
Expire Access for the Mozy Mobile App
If you use the Mozy mobile app on devices such as phones or tablets, you can expire their access to your Mozy account. This erases your Mozy history, favorites, and passcode. The next time the Mozy mobile app is accessed on the device, your password is required to reconnect to your account.
Note: Changing your Mozy account password does not automatically require you to provide your new password when you next use the Mozy mobile app on your device. Therefore, whenever your Mozy account password is changed, you should expire access for all your devices to ensure you can then reconnect your device to your account with the correct password.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Your account management page appears.
3. Click Expire Mobile Access, and then click OK.
Related Links
on page 13
Lock the Mozy Mobile App with a Passcode
on page 17
19
Chapter
2
Getting Mozy
You must have a valid account to use Mozy. For more information, see
on page 9.
You can register for a Mozy account online at
https://www.appdirect.com/apps/4297
.
Topics:
•
•
•
Download Mozy Software
Creating a Password for Accounts that Do not Use Product Keys
Installing Mozy Software
Download Mozy Software
Prerequisite: You must have a valid Mozy account before you can install and use any Mozy software. For more information, see
on page 21.
You can download the Mozy software on any computer. You might download and install the backup software for any of these reasons:
• To start backing up your computer.
• To manually upgrade to the latest version.
• To back up an additional computer.
• To start backing up a replacement computer after files from a previous computer are recovered. For more information, see
on page 29.
1. Click the link for the software you want to download.
Windows
(same installer for both
32-bit and 64-bit)
Mac
•
https://appdirect.mozypro.com/downloads/ADMozysetup.exe
•
https://appdirect.mozypro.com/downloads/ADMozysetup.dmg
The installation file begins downloading.
2. Save the installation file.
If your browser is not using the default download settings to automatically save the file to the Downloads folder, you may be prompted to either run or to save the file. If prompted, click Save and save the file to a location where you can easily find it, such as your desktop. The default download locations are listed below.
Windows
C:\Users\Username\Downloads
21
Mac
/Users/Username/Downloads
Username represents your user name for your user account on that computer.
Next Task: After you download the software, you must install it.
Related Links
on page 21
System Requirements for Using Mozy
on page 12
on page 22
Creating a Password for Accounts that Do not Use Product
Keys
In certain situations if you want to use Mozy Backup, you are required to create a password as part of activating your Mozy account. In these situations, you are provided an account username and a unique link for activating your account. This link is typically provided to you through an email from your administrator. When you click the link, you are taken to a page where you activate your account by creating the account password. After activation, use the links on the page to download the appropriate version of the backup software for your computer.
After activating your account and downloading the software, you are ready to install the software. For more information, see
Installing Mozy Backup Backup Software
on page 22.
Related Links
on page 21
Installing Mozy Software
You can download and install Mozy software on a Windows computer. You can install Mozy software on a Mac computer. If you have backed up files with Mozy and are installing the backup software on a new computer to replace an old one, make sure you move, download, or restore all your backed up files on the new computer after installing the backup software.
Related Links
on page 21
Installing Mozy Backup Backup Software
on page 22
on page 29
on page 30
on page 21
on page 87
Manually Update Backup Software
on page 135
on page 14
Installing Mozy Backup Backup Software
You will need to provide your account credentials when you install the backup software. For information about registering for an account, see
on page 21.
22 Mozy User Guide
Getting Mozy
• You must use the same Mozy Backup account credentials, your email address and password, on every computer.
Only special or very old accounts have product keys.
• Your Mozy account administrator provides you with login information and a username. You might also receive product keys. During the installation process, you will create a password, unless one was provided by the administrator.
• Your Mozy administrator may provide you with an activation subdomain to use.
If you're adding a computer to your account, your account must permit you to back up an additional computer.
Your administrator must enable you to add a computer.
Installation is the only time you can choose the type of encryption key used to secure your files. Depending on your account type, you might not see all the encryption key options.
Related Links
on page 22
Install Mozy Backup for Windows for Business Accounts
on page 23
Install Mozy Backup for Mac for Business Accounts
on page 26
Choosing an Encryption Key Option
on page 28
Server and Desktop Service Types
on page 29
Creating a Password for Accounts that Do not Use Product Keys
on page 22
Adding Space or Computers to Your Account
on page 14
Install Mozy Backup for Windows for Business Accounts
Prerequisites:
• Make sure you have a Mozy business account. If you received a notification to install the Mozy Backup backup software from an administrator, you have a business account.
• Download the backup software and save it on your computer.
• Know the type of encryption key you want to use to protect your files. If your administrator has defined the type of encryption to use, you may not be able to change it.
• If you are installing the software to replace an existing computer, make sure you understand the process for replacing a computer. For more information, see
on page 29.
Read this topic if you have a Mozy Backup business account.
Caution: If you are installing the Mozy Backup backup software to replace a computer, completing the following steps does not automatically put your previously backed up files onto the new computer. You must transfer the previously backed up files to the replacement computer so they continue to be protected.
1. Find the Mozysetup.exe installation file you downloaded earlier and double-click it to start the installation.
Click Run if you are asked if you want to run the file.
2. Click Next to view the license agreement, then click Accept to accept the agreement and begin the installation.
3. Provide your account credentials.
• Enter the email address and password for your Mozy account, and then click Next. Your administrator may have defined a password for you.
• If you have been provided a product key, click Use a product key and then enter your email address and the key you received. The email address entered should be the same email address at which you received the key. Then click Next. If you are replacing a computer and using a product key, go to step 5.
23
4. (Optional) If the email address you entered is associated with another computer, choose one of the options listed below. These options do not appear if this is your only computer.
Note: If you have a product key, you can only add a computer to your account using a new product key. If the product key has previously been used, Mozy Backup assumes you are replacing your computer.
• To add this computer to your account, select I want to add this computer to my Mozy Backup account, and then click Next.
• To replace an existing computer, select I want to replace an existing computer, then select the computer you are replacing in the drop-down list. You can only select computers which have the same platform using this process. If the computer you want to replace does not run Windows, you cannot select it here; you can only add this computer to your account.
5. On the Summary window, review the categories and files that are automatically selected, then click Next.
If you want to make changes, you can do so at the end of the installation.
24
Figure 1: Summary Window
6. (Optional) To change the type of encryption key for your files, click Change Encryption. If your administrator chose your encryption key type for you, you may not be able to change it.
Mozy User Guide
Getting Mozy
Figure 2: Encryption Key Options
If you are replacing a computer, it is best to use the same type of encryption key as was used on the computer you are replacing.
a) Select Use a personal key.
b) Type, paste, or import the encryption key, then click OK.
c) (Optional) To save your personal encryption key to a separate file, click Yes then Save to save the key with the default name and location.
If you lose or forget your personal key, you will not be able to decrypt your files.
d) Click Next to continue the installation.
7. On the Setup complete window, choose one of these options.
Figure 3: Setup Complete
• To immediately start backing up the selected files, click Finish.
• To change which files are included in your backup, click Settings. You might want to ensure that only your most critical files are selected for your first backup to ensure it completes as quickly as possible.
25
You can select less important files for later backups any time you like. You can wait for the first backup to begin when settings permit, or you can manually start the first backup. For more information, see
on page 65.
The backup software is installed and the selected files begin backing up. It is normal for the first backup to take hours, days, or even weeks depending on the number and size of the files included in your backup.
Note: You can use your computer while backups are running. Leave your computer running and connected to the Internet for as long as possible. If your computer sleeps, hibernates, goes into standby mode, or is turned off, backups automatically resume when the computer comes back online. Each backup session reports progress independent of previous sessions.
Next Steps: You can change which files are backed up and manage when backups happen.
Important: If you are replacing an existing computer and you have not already restored your previously backed up files to the new computer, make sure to do so as soon as possible.
Related Links
Installing Mozy Backup Backup Software
on page 22
Creating a Password for Accounts that Do not Use Product Keys
on page 22
Choosing an Encryption Key Option
on page 28
on page 21
on page 29
on page 38
Duration of Backups and Downloads
on page 129
Install Mozy Backup for Mac for Business Accounts
Prerequisites:
• Make sure you have a Mozy business account. If you received a notification to install the Mozy Backup backup software by an administrator, you have a business account.
• Download the backup software and save it on your computer.
• Know the type of encryption key you want to use to protect your files. If your administrator has defined the type of encryption to use, you may not be able to change it.
• If you are installing the software to replace an existing computer, make sure you understand the process for replacing a computer. For more information, see
on page 29.
Read this topic if you have a Mozy Backup business account.
Caution: If you are installing the Mozy Backup backup software to replace a computer, doing this task does not automatically put your previously backed up files onto the new computer. You must transfer the previously backed up files to the replacement computer so they continue to be protected.
1. Find and open the Mozy .dmg file you downloaded earlier.
2. Double-click the Mozy Backup installer icon to start the installation.
Click Continue if you see a message about running a program to determine if the software can be installed.
3. Click Continue through the Introduction and Read Me pages.
4. On the License page, click the link to view the license agreement, then click Continue.
26 Mozy User Guide
Getting Mozy
5. Click Agree to accept the agreement.
6. On the Installation Type window, click Install.
7. Provide your Mac administrator credentials to permit the installation, then click Install Software.
8. Click Close to exit the installation program and start the Setup Assistant.
9. Provide your account credentials.
• Enter the email address and password for your Mozy account, and then click Next. Your administrator may have defined a password for you.
• If you have been provided a product key, click Use a product key and then enter your email address and the key you received. The email address entered should be the same email address at which you received the key. Then click Next. If you are replacing a computer, you may be prompted to enter your password.
10. (Optional) If the email address you entered is associated with another computer, choose one of the options listed below. You will not see these options if this is your only computer.
Note: If you have a product key, you can only add a computer to your account using a new product key. If the product key has been used previously, Mozy Backup assumes you are replacing your computer.
• To add this computer to your account, select Add computer to your account and click Next.
• To replace an existing computer, select the computer you want to replace in the drop-down list. Click
Next and then click Replace. You can only select computers which have the same platform using this process. If the computer you want replace is not a Mac, you cannot select it here; you can only add this computer to your account.
11. (Optional) You can choose the type of encryption key you want to use for your files if your administrator has not already chosen it for you.
If you are replacing a computer, it is best to use the same type of encryption key as was used on the computer you are replacing.
a) Select Use a personal key.
b) Type, paste, or import the encryption key, then click Next.
c) Click Save to save the key with the default name and location.
If you lose or forget your personal key, you will not be able to decrypt your files.
d) Select the checkbox on the confirmation page, then click Next.
12. (Optional) If you added a computer to your account, you can restore previously backed up files by selecting
I want to restore files now.
A Web browser launches so you can log in to the Appdirect cloud and select files backed up from any computer.
13. On the Setup Complete window, click Preferences.
14. Choose one of the following options.
• Do nothing and your first backup begins at the default scheduled time.
• Click Back Up Now to immediately start the backup process.
• To change which files are included in your backup, click Files & Folders and make your selections. Once you have finished, either click Back Up Now to start backing up immediately or wait until the default scheduled time.
The backup software is installed and the selected files begin backing up at the time selected in the last step. It is normal for the first backup to take hours, days, or even weeks depending on the number and size of the files included in your backup.
27
Note: You can use your computer while backups are running. Leave your computer running and connected to the Internet for as long as possible. If your computer sleeps, hibernates, goes into standby mode, or is turned off, backups automatically resume at the next opportunity. Each backup session reports progress independent of previous sessions.
Next Steps: You can change which files are backed up and manage when backups happen.
Important: If you are replacing an existing computer and you have not already restored your previously backed up files to the new computer, make sure to do so as soon as possible.
Related Links
Installing Mozy Backup Backup Software
on page 22
Creating a Password for Accounts that Do not Use Product Keys
on page 22
Choosing an Encryption Key Option
on page 28
on page 21
on page 29
on page 38
Duration of Backups and Downloads
on page 129
Choosing an Encryption Key Option
When you install the Mozy Backup backup software, you may have the option to specify the type of encryption key you want to use. Depending on the type of account you have and the settings your administrator has defined for you, you may not see all of these options.
Default
Encryption Key
Personal
Encryption Key
The Mozy default encryption keys are 448-bit keys created using the Blowfish algorithm.
Appdirect separately stores the key. This lets us automatically decrypt your files when you download or restore them.
This is the least complicated, most seamless experience for users, imposing no restrictions on any Mozy features.
A personal encryption key, which uses 256-bit AES encryption, is provided by you and known only to you. When you install Mozy software and choose to use a personal encryption key, you are asked to enter your key. The key can be any combination of characters, symbols, or numbers, and can be as short or long as you like. When you provide the key, you can type it, paste it, or import it from a plain text file.
To ensure you can download and restore your files, you must either remember your key indefinitely, or you can save it and store it separately. If you choose to save it, a plain text file is saved to the location you choose. The file contains only the characters you entered when creating your key. To ensure you can always provide your key, it's best not to save it only on your computer, which could fail, or only anywhere else which you could easily lose or damage, such as a USB stick.
When you download and restore files, you must supply this key to decrypt those files. Appdirect does not have access to your personal encryption key and cannot decrypt files for you. This means that if you lose your key, we cannot help you decrypt your files. Even under force of law, Appdirect cannot decrypt your files if you choose to use a personal encryption key. When you reinstall the Mozy software or install it on a replacement computer, you must supply this same key to ensure continued access to files you have previously backed up.
If you choose to use a personal encryption key and you also use the Mozy mobile app, you must provide your personal key to view and download files from the Mozy mobile app. For more information, see
on page 16.
If you choose to use a personal encryption key these Mozy features are affected.
• File previews and image thumbnails are not available in Mozy on the Web.
• You must use the Appdirect decrypt utility to manually decrypt archive packages downloaded from the Web and files instantly downloaded from the Web.
Related Links
28 Mozy User Guide
Getting Mozy
Installing Mozy Backup Backup Software
on page 22
Server and Desktop Service Types
The service type associated with your Mozy account determines your backup functionality. The desktop service type is only for desktop operating systems and lets you back up internal and external hard drives. The server service type works with desktop or server operating systems and lets you back up internal drives, external drives, or network shares. The server service type also lets you back up server applications, such as Microsoft Exchange and SQL Server. The administrator specifies the service type for each account.
Related Links
Installing Mozy Backup Backup Software
on page 22
Select Files Manually in Backup Software for Windows
on page 47
Replacing a Computer
The process for replacing a computer depends on whether you are replacing a computer with another computer that is the same platform and on whether your old computer is still usable. It also depends on whether you have a product key. This overview of the process provides necessary information and answers to common questions.
You may want to replace a computer for any of these reasons.
• Back up a new computer that replaces an old computer.
• Back up a previously backed up computer with a re-installed operating system.
• Back up a previously backed up computer with a replaced hard drive.
• Back up a previously backed up computer from which you uninstalled the backup software. You might do this if you have changed the name of your computer. Depending on your specific situation, a reinstallation may behave either like an entirely new installation, or like an opportunity to replace or add a computer.
• Back up files on the same computer with a different encryption key or different type of encryption key. If you change the type of encryption key used for your backups, all of your files must be uploaded again.
Important: When replacing a computer, you must use the same Mozy username and password.
Transfer Files
It is easiest to move your files from your old computer to the new computer manually, particularly if you are changing platforms. After you install the backup software on the new computer, the files can be included in subsequent backups without interruption. Manually transferring your files from your old computer to your new computer is typically much faster than downloading your files from the Appdirect cloud.
Using the Same Platform
When the new computer has the same platform as the computer being replaced, you can install the Mozy Backup backup software on the new computer using your same Mozy username and password to replace the old computer.
Caution: Doing this does not automatically put your previously backed up files onto the replacement computer.
• If your previously backed up files are on the replacement computer, the first backup finishes relatively quickly.
This is because the replace computer process associates all your previously backed up files in the Appdirect
29
cloud to your new computer, as if they had always been backed up from it. While this looks like a full initial backup, it takes much less time.
• If your previously backed up files are not present on the replacement computer during the first backup, those files in the Appdirect cloud are identified as deleted from the computer. You can still restore them to the new computer within your grace period before they are permanently deleted from the Appdirect cloud. For more information about how Appdirect handles deleted files, see
on page 33.
Using Different Platforms
When the new computer and the computer being replaced have different platforms, the backup software cannot associate your files already in the Appdirect cloud with the new computer. In this situation, first ensure all your previously backed up files are present on the new computer. Then, install the backup software on the new computer, using your same Mozy username and password. Once you are sure all your files from the old computer are on the new computer, delete the old computer from your account.
Related Links
on page 22
on page 30
on page 87
Replace an Existing Computer
Use this process to replace a computer, to successfully transfer your previously backed up files to the new computer, and to install the Mozy Backup backup software on the new computer.
1. For your files to continue to be protected by Mozy, you should begin by transferring them to the new computer.
• If your old computer is still available, you can manually transfer the files. You can use a USB stick to do this or search for information online to help you move files from one computer to another.
• If the old computer is not available, you can use Mozy to restore your files from the cloud. For more information, see
Choosing Files from Mozy on the Web
on page 95.
2. Once your files are on the new computer, you need to install the Mozy Backup backup software on the new computer.
•
Install Mozy Backup for Windows for Business Accounts
on page 23
•
Install Mozy Backup for Mac for Business Accounts
on page 26
Related Links
on page 29
Install the Mozy Mobile App
When you install the Mozy mobile app on your mobile device, you can access and manage your files anywhere, any time. You can use the Mozy mobile app only if your administrator has enabled it for your account.
1. On your device, open the store.
• (Android) Tap Google Play.
• (iOS) Tap App Store.
2. Tap Search, .
3. Search for " Mozy."
30 Mozy User Guide
Getting Mozy
4. In the search results, tap the Mozy mobile app and install it.
Next Step: After you install the mobile app, you must log in to use it. For more information, see
on page 17.
Related Links
on page 22
on page 136
31
Chapter
3
Sending Your Files to Mozy
The Mozy Backup backup software lets you select any file to back up. There are no restrictions based on file type or size. You can change which files are selected during installation, before the first backup starts.
If the selected files exceed your storage space, the backup software automatically favors quantity over size. For example, if one large file is selected as well as thousands of small document files, the smaller document files are prioritized.
• New files may be automatically selected for backup if they are saved into a folder that is being backed up. Mozy recommends you periodically verify you are backing up your most important files.
• If you delete a file on your computer, it no longer counts against your use of storage space. Deleted files are permanently removed from the Appdirect cloud after a grace period.
• As you change files, each backup sends the differences to the cloud. This means that you can recover older versions of files during the same grace period for deleted files. This is useful for reverting to a previous draft of a document.
Routine backups compare file selections on your computer to the cloud, adding new files or data about changed files as necessary and identifying files to delete after the grace period expires.
Topics:
•
•
•
•
•
•
•
•
•
Accessing the Backup Software
Backing Up a Large Amount of Data
Choosing Files to Back Up
Preventing Files from Getting into Mozy
Seeing How Much of Your Storage Space Is Used
Using Less Space in the Appdirect Cloud
Seeing Which Files Are Backed Up
Back Up Hidden Files
Working with Files from Other Drives
Accessing the Backup Software
After you install the Mozy Backup backup software on your computer, it typically runs constantly in the background, backing up the selected files either automatically or as scheduled. You may need to access the backup software for any of these reasons.
• Change which files are backed up.
• Change settings.
• See status or history information for backups.
33
• Verify that files are backed up.
• Restore files.
On Windows computers, the Status and Settings windows can be opened through the Windows notification area, sometimes referred to as the system tray, or from the Start menu. The default location of the notification area is in the lower right corner of your desktop, next to the clock. You can search online for more information about the Windows notification area.
On Mac computers, you can access the backup software from the Menu bar or from System Preferences.
Related Links
on page 33
Open the Settings Window in the Backup Software on Windows
on page 34
Open the Status Window in the Backup Software on Windows
on page 35
Open the Backup Software on Windows through the Notification Area
on page 36
Open the Preferences Window in the Backup Software on a Mac
on page 37
Open the Settings Window in the Backup Software on Windows
You can open the Settings window to:
• select files to back up.
• change settings such as when files back up.
• see the backup history.
• select files to restore.
Choose one of the following options:
• (Windows 8) On the Start screen, click Mozy Backup Settings.
• (Windows 7 or Vista) Click Start > All Programs > Mozy Backup > Mozy Backup Settings.
The Settings window opens.
34 Mozy User Guide
Sending Your Files to Mozy
Figure 4: Settings Window
Related Links
on page 33
Open the Backup Software on Windows through the Notification Area
on page 36
Open the Status Window in the Backup Software on Windows
on page 35
Open the Status Window in the Backup Software on Windows
You can open the Status window to:
• manually start and pause a backup.
• see details about a backup which is in progress.
• open the Backed Up Files window.
• see the result of the last attempt to back up or restore.
• open the Backup Sets tab on the Settings window.
• open the Restore tab on the Settings window. (The Restore tab is unavailable until the first backup is complete.)
• manually stop a restore which is in progress.
Choose one of the following options:
• (Windows 8) On the Start screen, click Mozy Backup Status.
• (Windows 7 or Vista) Click Start > All Programs > Mozy Backup > Mozy Backup Status.
The Status window opens.
35
Figure 5: Status Window
Related Links
on page 33
Open the Backup Software on Windows through the Notification Area
on page 36
Open the Backup Software on Windows through the Notification Area
Prerequisite: If you use Windows 8, you must use the Desktop app to see the notification area. To open the
Desktop app, click the Desktop tile.
The Windows notification area provides icons to quickly access programs such as the Mozy Backup backup software. The Windows notification area is often referred to as the system tray and is generally located in the lower-right corner of your desktop, next to the clock.
1. In the notification area, right-click the Mozy Backup backup software icon,
.
If you do not immediately see the Mozy Backup backup software icon in the notification area, click the up arrow, .
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Choose any of the following options:
• To open the Status window, click Status.
• To open the Settings window, click Settings > More Settings.
• To open any other windows or change some settings quickly, click the appropriate option in the menu.
Related Links
on page 33
Open the Status Window in the Backup Software on Windows
on page 35
Open the Settings Window in the Backup Software on Windows
on page 34
36 Mozy User Guide
Sending Your Files to Mozy
Open the Preferences Window in the Backup Software on a Mac
You can open the Mozy Backup backup software Preferences window to perform many tasks.
• View the status of a back up
• Select files to back up
• Change settings such as when files back up
• See the backup history
• Select files to restore
•
Choose one of the following options:
Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
Figure 6: Mac Menu Bar
• Click the System Preferences icon, then click the Mozy Backup icon.
The Mozy Backup backup software Preferences window opens.
Related Links
on page 33
Backing Up a Large Amount of Data
Including a large amount of data in your first backup makes the initial backup take a long time to complete, potentially leaving important files waiting while other files are secured in the Appdirect cloud. To ensure your most important data is backed up first, start by including only your most important files in your first backup, and then add additional files to your backup later. To have greater control over which files get backed up first, you may need to manually select files for backup instead of using backup sets if they include less important data that will slow down your backup.
For the backup software for Windows, you can change your file selections on the Setup Complete window, right before you start your first backup. For more information, see
Install Mozy Backup for Windows for Business
on page 23. You can also change your backup selections in the backup software settings. For more information, see
Select Files Manually in Backup Software for Windows
on page 47.
For the backup software for Mac, you can change your file selections by clicking Preferences on the Setup
Complete window. For more information, see
Install Mozy Backup for Mac for a Consumer Account
. You can also change your backup selections in the Files and Folders tab of the Preferences window. For more information, see
Select Files Manually in Backup Software for Mac
on page 49.
37
If you use the backup software for Windows, you have the option of also backing up files to your own computer with local backup. You can very quickly restore files you have backed up with local backup, so if you have a large amount of files to back up, using this feature will make restores go much faster for you. For more information, see
Local Backup File Version History on Windows
on page 78.
Related Links
on page 33
on page 38
Seeing Which Files Are Backed Up
on page 54
on page 87
Choosing Files to Back Up
When you install the Mozy Backup backup software, the most commonly backed up files are preselected for you. You can change which files are selected any time you like, selecting or deselecting files to use more or less storage space. Your use of space is calculated based on current selections.
Automatic vs. Manual File Selection:
Method
Automatic
Manual
Description
During installation, the Mozy Backup backup software automatically selects files to back up. Predefined backup sets look for common types of files such as documents, spreadsheets, financial files, email, photos, and music on your computer desktop or anywhere in the default Documents folder. On a Windows computer, this is only the C drive. In the Mozy Backup backup software for Mac, backup sets are called Suggested
Files/Folders.
You can also create or change the rules for backup sets to meet your own needs. For example, you may create a backup set which backs up all .JPG files on your computer.
You can browse the contents of your computer and manually select files and folders to back up. You can also deselect files you do not want to back up. For example, you might have a folder of temporary documents that you want exclude from backing up.
You can use both automatic and manual file selection at the same time, or you might prefer to use only one method. It is always a good idea to verify that your most important files are selected.
Note: If you use Windows and if you wish to use Mozy Local Backup, you cannot select EFS-encrypted files for backup. Any EFS-encrypted files must be deselected before your first backup using Mozy Local
Backup.
Related Links
on page 33
Selecting Files Automatically in Backup Software
on page 39
Select Files Manually in Backup Software for Windows
on page 47
Select Files Manually in Backup Software for Mac
on page 49
Seeing How Much of Your Storage Space Is Used
on page 51
Seeing Which Files Are Backed Up
on page 54
Working with Files from Other Drives
on page 62
on page 61
Backing Up to a Local Drive on Windows
on page 76
38 Mozy User Guide
Sending Your Files to Mozy
Selecting Files Automatically in Backup Software
The Mozy Backup backup software uses predefined backup sets to automatically identify files that should be included in a backup. You can also create custom backup sets. In the Mozy Backup backup software for Mac, backup sets are called Suggested Files/Folders. When a backup set is selected, any new or updated files that match that backup set's definition are automatically selected for backup.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
For more information, see
on page 38.
There are several reasons why files might not be selected by the predefined backup sets.
• The files are saved to a drive other than the default drive. (On a Windows computer, this is typically the C drive.)
• The files are saved to a folder that is not a default folder.
• The files are uncommon types of files.
Therefore, it is a good idea to verify that files you care most about are actually selected. The predefined backup sets do not automatically select files on an additional internal hard drive or an external hard drive. You can select such drives manually, or you can change or create backup sets to meet your needs.
Related Links
on page 38
on page 39
Automatically Select Files to Back Up on Windows
on page 40
Automatically Select Files to Back Up on a Mac
on page 41
Create and Edit Backup Sets on Windows
on page 43
Create Custom Rules for Backup on a Mac
on page 45
Select Files Manually in Backup Software for Windows
on page 47
Select Files Manually in Backup Software for Mac
on page 49
on page 61
Working with Files from Other Drives
on page 62
Understanding Backup Sets
Backup sets select files based on file locations and specific criteria or rules, such as file name, file extension, and file size. Files selected by a backup set can be included or excluded from backups, depending on the type of backup set it is. Selecting files using backup sets let you precisely identify the files you want to back up or exclude. For example, you can use a backup set to back up all of the JPEG and PNG image files in the Users and Data folders.
The backup software includes predefined backup sets that simplify the process of backing up common files, such as pictures or word processing documents. Predefined backup sets can also be used to back up complex applications, such as databases or email servers.
Each backup set can be enabled or disabled. For faster backups, limit the number of backup sets that are enabled.
If the backup set you need is not included in the predefined ones, you can edit a predefined one, or create a new one. Any backup set you create or edit is unique to the computer and must be maintained from that computer.
The backup software can automatically update predefined backup sets, unless you have edited them. After editing, predefined backup sets are not updated to prevent overwriting local changes.
39
Important: On Mac, backup sets are known as rules in the interface, and the criteria, instead of being called rules, do not have a name. Also, each backup set can only specify a single folder.
There are two types of backup sets: inclusion and exclusion. Files selected by inclusion backup sets are included in backups. Files selected by exclusion backup sets are excluded from backups. For both set types, you can specify inclusion and exclusion criteria. The criteria work together to select the files associated with a backup set. Files excluded from one inclusion backup set by exclusion criteria can be backed up by including them in another inclusion backup set. However, files selected in an exclusion backup set are not backed up, even if they are included in an inclusion backup set or they are manually selected for backup.
Related Links
Selecting Files Automatically in Backup Software
on page 39
Automatically Select Files to Back Up on Windows
Mozy Backup uses predefined backup sets to automatically identify files that should be included in a backup.
You can also create custom backup sets.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Open the Settings window. Choose one of the following actions:
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Backup Sets tab.
The Backup Sets window appears.
40 Mozy User Guide
Sending Your Files to Mozy
Figure 7: Backup Sets Window
3. In the Backup Set list in the left pane, click a checkbox to select or deselect any backup set.
4. (Optional) To see what files are automatically included by any backup set, click the name of a backup set.
Files included by the backup set are listed in the right pane.
If you want to access a file in Windows Explorer, right-click the name of the file in the right pane and select
Show in Windows Explorer.
5. (Optional) In the right pane, deselect any files you don't want to back up.
6. Click OK.
Your changes are saved and the Settings window closes.
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Related Links
Selecting Files Automatically in Backup Software
on page 39
Select Files Manually in Backup Software for Windows
on page 47
Create and Edit Backup Sets on Windows
on page 43
Automatically Select Files to Back Up on a Mac
on page 41
Seeing How Much of Your Storage Space Is Used
on page 51
on page 61
Automatically Select Files to Back Up on a Mac
Mozy Backup uses Suggested Files/Folders to automatically identify files that should be included in a backup.
You can also create custom rules to automatically select certain types of files.
41
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Files & Folders tab, then click Advanced.
3.
Under Back up, click , then click Suggested File/Folder.
Figure 8: Suggested File/Folder Window
4. Click the checkbox to select or deselect any set of suggested files and folders, then click OK.
The selected sets appear in the Advanced window under Back up.
5. Click OK.
Your changes are saved and the Preferences window closes.
Note: Backups cannot happen unless your computer is turned on and connected to the Internet, and not in hibernation, sleep, or standby mode.
Related Links
Selecting Files Automatically in Backup Software
on page 39
Select Files Manually in Backup Software for Mac
on page 49
Create Custom Rules for Backup on a Mac
on page 45
Automatically Select Files to Back Up on Windows
on page 40
Select Files Manually in Backup Software for Windows
on page 47
on page 61
42 Mozy User Guide
Sending Your Files to Mozy
Create and Edit Backup Sets on Windows
The Mozy Backup backup software lets you define custom backup sets for your specific needs. When you create or edit a backup set, you can specify files or folders to include or exclude according to criteria you define, such as file type, date created, or size.
For example, if you have a large number of images on your computer, but only want to back up the final versions of these images, you can create a custom backup set to only look for image files in your Final Images folder.
If you use Windows 8 or Windows Server 2012, make sure your system is compatible with Mozy. For more information, see
Windows 8 and Windows Server 2012 Exceptions
on page 13.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
Note: Before you can create an exclusionary backup set, you must first select Show advanced backup set
features on the Advanced tab under Options on the Settings window.
1. Open the Settings window.
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Backup Sets tab.
3. Choose one of the following actions:
• To create a new backup set, right-click anywhere in the left pane under Backup Set, then select Add
Backup Set.
• To change an existing backup set, right-click the name of the backup set in the left pane under Backup
Set, then select Edit Backup Set.
The Backup Set Editor appears. The left pane shows your computer's drive and folder structure. When you click the name of a folder in the left pane, the files inside it are listed in the right pane. This is similar to what you can see on the File System tab on the Settings window.
Figure 9: Backup Set Editor
43
44
4. In the Backup Set Name field, specify a name for the backup set.
5. (Optional) In the left pane, select the folder in which this backup set should select files. Avoid selecting a root-level folder.
6. (Optional) Under Rules, create a rule this backup set should use to select files.
a) Choose whether to Include or Exclude files according to the first rule.
Note: Files excluded from backups by excluding a folder might still be selectable in the File System tab, but they are not backed up. In the Backup Sets tab, these same files are omitted from the list of files when you select the backup set unless the excluded folder includes some files that are selected for backup.
Note: The order of the rules in a backup set affects the processing time. For best results, place folder rules near the top of the list, place file type rules near the top but after folder rules, and place rules that use wildcards at the bottom.
b) Choose the nature of this rule and specify details for the rule.
File type
Size
Last modified
Created
File name
Use only valid file extensions. For example, exe, doc, txt. Use spaces to separate file extensions.
Dots are not necessary. To learn what file extensions are appropriate for any program you use, search online or in the help or documentation for that program.
Specify whether to select files smaller than or larger than the size you provide in KB (kilobytes).
If you think of size in terms of MB (megabytes), you need to convert that size to KB. You can find calculators online to help you make this conversion.
Specify whether to select files last modified before, after, or between dates you select.
Specify whether to select files created before, after, or between dates you select.
Specify the rule by which files are selected according to name. You can set whether the name:
• is
• is not
• starts with
• doesn't start with
• ends with
• doesn't end with
• contains
• doesn't contain any word or characters you specify.
Mozy User Guide
Sending Your Files to Mozy
Folder name
If you specify a name which contains a space, enclose the entire name within quotation marks. For example,
"expense reports"
. Avoid rules for file names that do not specify an exact search. For example, a rule that searches for a file name that contains "IMG".
Specify the rule by which folders or both folders and files are selected according to name. You can set whether the name:
• is
• is not
• starts with
• doesn't start with
• ends with
• doesn't end with
• contains
• doesn't contain any word or characters you specify.
If you specify a name which contains a space, enclose the entire name within quotation marks. For example,
"personal docs"
.
7. (Optional) To create an additional rule for this backup set to use when selecting files, click + and repeat Step
6.
8. Click OK to save this backup set.
9. To use this backup set, select it in the left pane of the Backup Sets tab on the Settings window.
10. Click OK.
Your changes are saved and the Settings window closes.
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Related Links
Selecting Files Automatically in Backup Software
on page 39
Create Custom Rules for Backup on a Mac
on page 45
on page 38
on page 61
Create Custom Rules for Backup on a Mac
The Mozy Backup backup software lets you define custom backup sets for your specific needs. When you create or edit a backup set, you can specify files or folders to include or exclude according to criteria you define, such as file type or size.
For example, if you have a large number of images on your computer, but only want to back up the final versions of these images, you can create a custom backup set to only look for image files in your Final Images folder.
1. Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Files & Folders tab, then click Advanced.
3.
Under Back up, click , then select Advanced.
45
4. In the Rule Name field, specify a name for this backup set rule.
46
Figure 10: Backup Set Rule
5. At the Back up files inside field, specify which folder this backup set will select files from.
When you select a folder, all of its subfolders are included as well.
6. Choose one of the following options.
Option
Any
All
None
Description
Any files which match any of the following rules are selected.
All of the following rules must be true for files to be selected.
None of the following rules must be true for files to be selected.
7. Choose the nature of this rule and specify details for the rule.
Rule Type file extension
Options
• is
• is not
• begins with
• ends with
• contains
• is like
Description
Specify types of files using valid file extensions such as exe, doc, txt, pdf, psd, and so forth. Use spaces to separate file extensions. Dots are not necessary. To learn what file extensions are appropriate for any program you use, search online or in help or documentation for that program.
name Specify files with a specific file name.
• is
• is not
• begins with
• ends with
• contains
• is like any parent folder
• contains
• is
• is not
Specify parent folders with a specific name.
Mozy User Guide
Sending Your Files to Mozy
Rule Type file size
Options Description
• is less than
• is less than or equal to
• is greater than
• is greater than or equal to
• is
• is not
• B
Specify the size of files you want to select, then select the appropriate measurement.
• KB
• MB
• GB
• TB
8.
(Optional) To add another rule, click the button, then repeat Step 7.
9.
(Optional) To delete a rule, click the button.
10. Click OK.
The newly created backup set rules appear in the list under Back up.
Related Links
Selecting Files Automatically in Backup Software
on page 39
Create and Edit Backup Sets on Windows
on page 43
Automatically Select Files to Back Up on a Mac
on page 41
on page 38
on page 61
Select Files Manually in Backup Software for Windows
You can manually select or deselect any files or folders at any time using the File System tab on the Settings window. If you select a folder, any files later added to that folder are automatically included in backups. If selections were made using backup sets, you can review the File System tab to see exactly which files and folders are selected.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Open the Settings window. Choose one of the following actions.
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the File System tab.
Your computer's file system is displayed in the left pane.
47
48
Figure 11: File System Tab
3. Choose any action (some choices might not be applicable).
• To see how a specific folder or drive is treated by backups, hover the mouse pointer over the name and wait for the tooltip to appear.
• To select a different drive, such as a data partition, a second internal drive, or an external drive, click the checkbox to its left. USB or flash drives cannot be backed up.
• To select or deselect a folder, click the checkbox to its left. When you select a folder, all its subfolders are selected as well.
• To expand a folder, click the plus sign to its left.
• To collapse a folder, click the minus sign to its left.
• To see files inside a folder, click the name of the folder. The folder's contents are displayed in the right pane.
If you want to access a file in Windows Explorer, right-click the name of the file in the right pane and select Show in Windows Explorer.
• To select or deselect a file, click the checkbox to its left. The names of encrypted files are displayed in a different color.
Note: If you are using Mozy Local Backup, files which are locally EFS encrypted cannot be selected for backup. If you wish to use Mozy Local Backup, you must first deselect such files.
• To select from a shared or network location, click Add network shares in the left pane. In the window that opens, enter the UNC path to the share and the credentials to use.
Note:
4. Click OK.
Your changes are saved and the Settings window closes.
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Mozy User Guide
Sending Your Files to Mozy
Related Links
on page 38
Selecting Files Automatically in Backup Software
on page 39
Backing Up to a Local Drive on Windows
on page 76
on page 61
Seeing Which Files Are Backed Up
on page 54
Select Files Manually in Backup Software for Mac
You can manually select or deselect any files or folders at any time using the Files & Folders tab on the Preferences window. If you select a folder, any files later added to that folder are automatically included in backups.
1. Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Files & Folders tab.
Figure 12: Files & Folders Tab
3. Choose any of the following actions:
• To see whether a file or folder is selected for backup, look at the status indicator. For more information, see
Seeing the Status of a File Selected for Backup
on page 60.
49
•
• Navigate to folders and files.
To select a folder or file for backup, click . When you select a folder, all its subfolders and files are selected as well.
•
To deselect a folder or file from backing up, click .
• Drag and drop files from any Finder window.
• To select a folder or file from a shared or network location, select it the same way you select any other file or folder.
Note:
Your changes are automatically saved.
Related Links
on page 38
Selecting Files Automatically in Backup Software
on page 39
Select Files Manually in Backup Software for Windows
on page 47
on page 61
Seeing Which Files Are Backed Up
on page 54
Preventing Files from Getting into Mozy
At any time, you can choose to stop sending a file to the Appdirect cloud. You might do this if you want to back up new files, but have used all your storage space and do not want to purchase more. If you deselect less important files from backing up, you can then select different files.
While you can manually deselect files from backing up, you cannot manually delete files that are already in the cloud. When you deselect a file from backing up, it immediately stops backing up and is no longer counted in your use of storage space. Deselected files are automatically removed from the Appdirect cloud after your grace period expires.
Your files are automatically removed from the cloud under these circumstances.
• You delete a computer from your account.
• You cancel your account.
• Your paid account is not in good financial standing.
Manually deselecting files is the simplest way to exclude a few files from backing up. For example, you can manually deselect a very large document to keep it out of the Appdirect cloud without affecting any other files selected either manually or using backup sets. For more information about selecting files in the backup software for Windows, see
Select Files Manually in Backup Software for Windows
on page 47. For more information about selecting files on a Mac, see
Select Files Manually in Backup Software for Mac
on page 49.
You can also use predefined and custom backup sets and rules to exclude files from backup. The predefined backup sets make it easy to include or exclude documents, photos, music, videos, and more. For more information about predefined backup sets for Windows, see
Automatically Select Files to Back Up on Windows
on page 40.
For more information about predefined rules for Mac, see
Automatically Select Files to Back Up on a Mac
on page 41.
For more advanced users, setting up custom exclusionary rules or backup sets can make systematically excluding a large amount of files easier. You can exclude files based on file type, date created, or size. For example, if you have a large number of vacation photos you do not want backed up, you can exclude .jpg files from the vacation time period. Or, you may want to simply exclude all files over a certain size to conserve storage space. For more
50 Mozy User Guide
Sending Your Files to Mozy information about custom backup sets for Windows, see
Create and Edit Backup Sets on Windows
on page 43.
For more information about custom rules for Mac,
Create Custom Rules for Backup on a Mac
on page 45.
Related Links
on page 33
Seeing How Much of Your Storage Space Is Used
There are several places to see how much of your storage space is used.
• In the backup software for Windows
• In the backup software for Mac
Space consumption is reported to the Appdirect cloud when each backup completes. Therefore, the amount of space consumed can differ between the backup software and what you may see online. This is normal and is reconciled when each backup completes.
Your Mozy account administrator assigns storage space for each computer you back up.
In the Backup Software
A bar represents your usage of space in the Appdirect cloud. The bar is divided into segments.
• A segment shows the total size of all files currently selected by the logged in user for backup on this computer.
Note: At any time, you can change which files are selected for backup to better manage your use of storage space. For more information, see
on page 38.
• A segment shows the total additional space consumed by all your other devices being backed up.
• A segment shows how much space is still available.
If you have a certain threshold of total space and are using less than half of it, the bar splits in two. The left portion zooms in to make it easier to see the space you are using.
On Windows, as the available space falls below thresholds, this right portion changes from gray to yellow and finally to red. If you are over your space limit, the bar appears on all tabs of the Settings window, along with a warning. To resolve this, either purchase more space in the Appdirect cloud or deselect files from backing up.
When you deselect files from backing up, they no longer count against your storage space. On Mac, as the available space falls below thresholds, first a yellow and then red icon appears next to the bar.
Note: Because Macs measures data using a 1000 base instead of 1024 like other operating systems, your storage may appear smaller in the Mac backup software than in Mozy online.
In the Mozy Backup backup software for Mac, this bar appears on all tabs of the Preferences window.
51
52
Figure 13: Bar on Files & Folders tab representing storage usage
In the Mozy Backup backup software for Windows, this bar appears on the Settings window, at the bottom of both the Backup Sets tab and the File System tab.
Mozy User Guide
Sending Your Files to Mozy
Figure 14: Bar on Backup Sets tab representing storage usage
Separately in the Mozy Backup backup software for Windows, you can see the total number of files selected for backup on a computer and their total size on the Status window, in Files backed up.
Figure 15: Files backed up showing on the Status window
Related Links
on page 33
on page 33
Log In Online to Access Your Files
on page 88
Adding Space or Computers to Your Account
Deleting a Computer from Your Account
53
Using Less Space in the Appdirect Cloud
You should regularly review which files are selected to ensure that files you value the most are backed up, and also to ensure that files are not inadvertently selected and consuming storage space. If you rely on automatic selections to back up certain types of files or if you have selected entire folders, it is possible to inadvertently back up files.
To use less space, consider deselecting these files from your backups.
Files Description
Program or application files
Installer files
Installed program or application files should not be selected because they cannot typically be restored; programs and applications need to be installed. However, some programs create special files that store your data or settings, such as bookmark files for a Web browser. You should select such files because they can be restored and then used by the programs which interact with them.
If you can download files which install programs and applications, or if still have the original installation
CDs or DVDs, you do not need to back up installer or setup files. Only back them up if you know you cannot obtain them by any other means.
Files obtained from DVD or CD If you still have the original CDs or DVDs, you may not need to back up media files such as music or movies.
Files obtainable from other locations
If you have collected files from different locations that you can get again without much trouble, such as PDFs or pictures from Web sites, you might not want to back them up, especially if they are very large.
Related Links
on page 33
on page 9
Seeing Which Files Are Backed Up
on page 54
on page 38
on page 61
on page 33
Seeing Which Files Are Backed Up
There are several different ways to view the files you are backing up. It is recommended that you periodically verify you are backing up the files you intend to.
There are some different methods and tools you can use to see which files are backed up.
• The Mozy Backup backup software installed on your computer. Files which you see listed as available to restore are backed up to the Appdirect cloud.
• A Web browser on any computer with Internet access.
• Windows Explorer on Windows computers.
Related Links
on page 33
See List of Backed Up Files in Mozy Backup Backup Software for Windows
on page 55
See Backup History in Mozy Backup Backup Software for Windows
on page 56
See Backup History in Mozy Backup Backup Software on a Mac
on page 58
Seeing the Status of a File Selected for Backup
on page 60
Log In Online to Access Your Files
on page 88
54 Mozy User Guide
Sending Your Files to Mozy
Restore or Download Files with the Backup Software on Windows
on page 90
Restore or Download Files with the Backup Software on a Mac
on page 93
Enable or Disable Status Icons for Backup Software on Windows
on page 85
Recovering Files Deleted from Your Computer
on page 106
See List of Backed Up Files in Mozy Backup Backup Software for Windows
In the Mozy Backup backup software for Windows, you can see a list of files which are backed up to the Appdirect cloud. While files are being backed up, you can also see a list of files awaiting backup. You may also be interested in seeing the history of your backup and restore transactions.
1. Choose one of these options.
•
Right-click the Mozy Backup backup software icon in the notification area, then click View Backed
Up Files. For more information, see
Open the Backup Software on Windows through the Notification
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
• Open the Status window, then click Files backed up. For more information, see
Open the Status Window in the Backup Software on Windows
on page 35.
The Files backed up list shows detailed information about files backed up to the Appdirect cloud. The Files
awaiting backup list appears only during a backup.
Figure 16: Backed up files Window
2. Choose any of these actions.
Find a file
Sort the list
Resize a column
In the Search for field, type characters to use in searching for files, then click Search. You can use letters, numbers, symbols, spaces and the wildcard. To go back to the complete list of all files, click Clear.
Click the label of any column to sort by that column, either in ascending or descending order. You can sort with these columns: name, in folder, size, type, and date modified.
Hover the mouse pointer over the right side of the column label. When the mouse pointer changes to re-size mode, either double-click to expand to the width of the longest information in the column, or click and drag to manually expand or condense the column.
55
Related Links
Seeing Which Files Are Backed Up
on page 54
See Backup History in Mozy Backup Backup Software for Windows
on page 56
See Backup History in Mozy Backup Backup Software on a Mac
on page 58
Seeing the Status of a File Selected for Backup
on page 60
Restore or Download All Your Files from the Web
on page 89
See Backup History in Mozy Backup Backup Software for Windows
In the Mozy Backup backup software for Windows, the History tab on the Settings window shows attempts to back up or restore files, and whether the attempt was successful or had errors.
56
Figure 17: History Tab
You can review specific error messages for more details, and if necessary you may request assistance. For more information, see
on page 127.
The History tab is useful for identifying files which are no longer being backed up. Files which were either deleted from the computer or deselected from backing up are shown as removed but restorable from the Appdirect cloud during a grace period.
1. Choose one of the following options.
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
Mozy User Guide
Sending Your Files to Mozy
2. Click the History tab.
3. In the top pane, choose any of the following actions.
• Review information about each recent attempt to back up or restore.
• Click any column header to sort the list of attempts by that column either in ascending or descending order.
• Click any backup or restore attempt to see a list of files transferred in that attempt in the bottom pane.
4. In the bottom pane, choose any of the following actions.
• Click any column header to sort the list of files by that column either in ascending or descending order.
• Right-click any file and select Show in Windows Explorer to open the folder containing the file. If the selected file was restored and the original version is still available, you have the option to open the original or restored file folder.
• Review information about each file transferred for the selected backup or restore.
Column
File
Path
Patch Size
Encoding Time
Transfer Time
Transfer Rate
Other Details
Description
The name of the file.
The full path for the location of the file on your computer starting with the drive letter.
The size of the information transferred for that file. This might be the entire file, or it might only be a portion of the file which changed since it was last backed up.
The amount of time it took for this file to be prepared for transfer.
The amount of transfer time for this file.
The rate at which this file was transferred.
•
Bad patch detected. Backing up full file next time
: The state of the information transferred for this file indicates that it is necessary to back up this file entirely in the next backup attempt rather than only the most recently changed portion.
•
File locked during backup
: The file was not backed up because it was locked by some other program on your computer. You can enable support for backing up locked files by selecting
Enable support for backing up open files on the Advanced tab of the Settings window.
•
Successfully opened locked file for backup
: This file was in use by another process, but VSS was used to enable access for backup.
•
Unable to snapshot volume
: There was a problem backing up this file which should resolve itself on the next attempt to back up. If this problem persists, consider requesting assistance.
•
File already on Mozy servers
: The file was not transferred because it already exists in the Appdirect cloud.
•
Unable to open file for backup
: This file was not accessible. The location may have been unavailable, the file may not have been readable, or the file may have been locked by another process when it was requested.
•
EFS encrypted file
: The file is locally EFS encrypted.
Note: You cannot use Mozy Local Backup for files that are locally EFS encrypted. If you are backing up EFS-encrypted files online with Mozy, before your first local backup you must either deselect them, or you must deselect Enable support for backing up EFS encrypted files on the
Advanced tab of the Settings window.
•
Error sending data
: There was a problem backing up this file which should resolve itself on the next attempt to back up. If this problem persists, consider requesting assistance.
•
Duplicate file
: This exact file is in more than one location on your computer, and each instance is selected for backup; therefore only one instance of this file is sent to the Appdirect cloud.
•
Failed the connect to network share
: The backup software was not able to connect to a network share to transfer this file.
57
Column Description
•
VSS
: This file was backed up as part of a VSS backup set.
•
VSS writer error: crash--consistent only
: There was a problem backing up this file which should resolve itself on the next attempt to back up. If this problem persists, consider requesting assistance.
•
Unable to copy to local backup directory
: This file could not be copied to the location designated for Mozy Local Backup. This should be resolved in the next attempt to back up. If this problem persists, consider requesting assistance.
•
External drive is unavailable
: This file could not be backed up because it is on an external drive which is not available.
•
Removed (restorable for ## days)
: This file is marked for permanent deletion from the Appdirect cloud after the grace period. It is available to restore during the grace period.
•
Moved into the Mozy Local Backup history : This file was moved into the Mozy Local Backup version history folder in the designated location.
•
Unable to move into the Mozy Local Backup history
: This file could not be moved into the Mozy Local Backup version history folder in the designated location.
•
Removed from the Mozy Local Backup history
: This file was deleted from the Mozy Local Backup version history folder in the designated location.
5. (Optional) Click Clear History to delete the history of backup and restore attempts.
6. Click OK.
Your changes are saved and the Settings window closes.
Next Steps:
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Related Links
Seeing Which Files Are Backed Up
on page 54
Seeing the Status of a File Selected for Backup
on page 60
See List of Backed Up Files in Mozy Backup Backup Software for Windows
on page 55
See Backup History in Mozy Backup Backup Software on a Mac
on page 58
on page 33
Recovering Files Deleted from Your Computer
on page 106
See Backup History in Mozy Backup Backup Software on a Mac
In the Mozy Backup backup software for Mac, the History tab on the Settings window shows attempts to back up or restore files, and whether the attempt was successful or had errors.
58 Mozy User Guide
Sending Your Files to Mozy
Figure 18: History Window
The left pane lists your backup attempts by date and time. A green checkmark indicates a successful backup while a red minus indicates an unsuccessful or incomplete backup. You can review specific error messages for more details, and if necessary you may request assistance. For more information, see
on page 127.
1. Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Summary tab, then click History.
3. In the left pane, click any backup attempt to see its details in the right pane.
4. In the right pane, choose any of these actions:
• Click any column header to sort the list of files by that column either in ascending or descending order.
• Review information about each file transferred for the selected backup.
The Notes column shows specific information about each file, such as whether it was already in the
Appdirect cloud or if the file failed to transfer.
• For any unsuccessful attempt to back up (indicated with a red minus) click More Info to see detailed error information.
5. (Optional) To search for a specific file in the selected backup attempt, enter the necessary characters in the
Search field.
6. When you have finished viewing the history, click Done.
Next Steps:
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Related Links
59
Seeing Which Files Are Backed Up
on page 54
Seeing the Status of a File Selected for Backup
on page 60
See List of Backed Up Files in Mozy Backup Backup Software for Windows
on page 55
See Backup History in Mozy Backup Backup Software for Windows
on page 56
Seeing the Status of a File Selected for Backup
Status icons allow you to easily see the status of a file that has been selected for backup.
Backup Software for Windows
When you open Windows Explorer to browse files and folders on your computer, you can see status icons for files selected for backup in the Mozy Backup backup software.
The file is currently backed up to the Appdirect cloud.
The file has been previously backed up, but it has been changed or modified and will be backed up again when the next backup runs.
The file is not backed up to the Appdirect cloud, but will be backed up when the next backup runs.
Backup Software for Mac
In the Mozy Backup backup software for Mac, when you open the Files & Folders tab in Preferences window, you can see status indicators for files selected for backup.
The file or entire folder has been selected for backup.
Only some of the files in the folder have been selected for back up.
Appears when you hover over a folder which displays a yellow circle status indicator. Clicking the graphic lets you back up all or none of the contents of this folder by selecting Back up folder name or
Don't back up folder name.
Appears when you hover over a folder that contains no files selected for backup. Clicking the graphic lets you back up all contents of the folder. To expand the folder and view its contents, click the folder name.
Appears when you hover over any folder with a green circle status indicator. Clicking the graphic deselects the folder and all of its contents from backing up.
Indicates that the file or folder is excluded from backing up. Your Mozy administrator can exclude files from backing up.
Related Links
Seeing Which Files Are Backed Up
on page 54
Enable or Disable Status Icons for Backup Software on Windows
on page 85
60 Mozy User Guide
Sending Your Files to Mozy
Back Up Hidden Files
Hidden files are typically system files used by your operating system or by programs installed on your computer.
By default, these files are not visible on most computers.
In most cases, you will not back up hidden files. However, there may be times when you want to back up hidden files. For example, if you want to be able to recover your iTunes folders exactly how they are, you need to back up the entire iTunes folder, including the hidden files.
Related Links
on page 33
Back Up Hidden Files on Windows
on page 61
on page 61
on page 38
Back Up Hidden Files on Windows
To back up hidden files, you first need to make them visible so you can select them for backup.
1. Choose one of the following options.
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Options tab, then click the Advanced tab.
3. Select Allow back up and display of protected operating system files, then click OK.
When selecting files to back up in the Mozy Backup backup software Settings window, hidden files can now be selected.
Note: This does not make hidden files visible in Windows Explorer. Consult the help for your Windows operating system to see how to make hidden files visible when using Windows Explorer.
Related Links
on page 61
Back Up Hidden Files on a Mac
To back up hidden files, you first need to make them visible so you can select them for backup. On a Mac, you show or hide hidden files by typing the appropriate command in the Terminal application.
61
Show or Hide Hidden Files
Show
Show
Hide
Hide
Command defaults write com.apple.finder
AppleShowAllFiles
YES x
In Mozy Backup Backup
Software defaults write com.Appdirect.preferences
ShowAllFiles YES x defaults write com.apple.finder
AppleShowAllFiles
NO x defaults write com.Appdirect.preferences
ShowAllFiles NO x
In Mac Finder x x
When selecting files to back up in the Mozy Backup backup software Preferences window, hidden files can now be selected.
Related Links
on page 61
Working with Files from Other Drives
The Mozy Backup backup software lets you back up files from drives other than the internal ones on your computer. The process of backing up files from these drives is the same as for internal drives with some considerations.
In Windows, the backup software can only work with drives that the operating system considers fixed or mounted; this can include some external drives that are directly connected. The backup software cannot work with flash, thumb, or memory stick type drives. If you are backing up more than one external drive, ensure that each drive uses a unique drive letter and name. If needed, you can change the drive letter or name of an external drive. After a drive letter or name change, the backup software updates your file path and other drive information.
On a Mac, the backup software can work with most types of external drives, including thumb, flash, and USB.
If you are backing up more than one external drive, ensure that each drive uses a unique drive name. If needed, you can change your drive name. After a name change, the backup software updates your file path and other drive information.
You can disconnect an external drive after backing up files, but regularly reconnect it to ensure file integrity and that any file changes are backed up. When the drive is disconnected, files remain backed up in the Appdirect cloud but consider these files a backup copy, not the only copy, of the original files.
You can also back up network drives if your administrator has enabled this functionality for you.
Related Links
on page 33
Selecting Files Automatically in Backup Software
on page 39
Select Files Manually in Backup Software for Windows
on page 47
Select Files Manually in Backup Software for Mac
on page 49
62 Mozy User Guide
Server and Desktop Service Types
on page 29
Sending Your Files to Mozy
63
Chapter
4
Controlling When Files Get to Mozy
By default, your files back up automatically when your computer usage falls low enough. You may instead set a schedule for your backups, and you may back up manually any time you wish.
You may manually pause any backup in progress, and you can temporarily suspend automatic and scheduled backups.
Topics:
•
•
•
•
Back Up Manually
Back Up Automatically
Back Up on a Schedule
Pause a Backup in Progress
Back Up Manually
The Mozy Backup backup software backs up your files on a schedule or automatically. However, you can start a manual backup any time. You might want to do this if you have just completed important work and you don't expect an automatic or scheduled backup to begin soon.
1. Choose one of the following options.
•
•
• (Windows 8) On the Start screen, click on the Mozy Backup backup software Status tile.
(Windows 7 or earlier) Right-click on the Mozy Backup backup software icon in the notification area and select Mozy Status. For more information, see
Open the Backup Software on Windows through the
on page 36.
(Mac ) Click on the Mozy Backup backup software icon
Preferences.
in the menu bar and then select Open Mozy
2. Start a manual backup.
• (Windows) Click Start Backup.
• (Mac) Click Back Up Now.
Related Links
Controlling When Files Get to Mozy
on page 65
on page 67
on page 66
65
Back Up Automatically
By default, the Mozy Backup backup software backs up automatically.
Automatic backups occur when your computer meets specific criteria such as how long has it been idle. You can back up on a schedule instead of automatically, and you can start backing up manually any time you like.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Choose one of the following options.
•
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
(Mac) Click the Mozy Backup backup software icon
Preferences.
in the menu bar, then select Open Mozy
2. Choose one of the following options.
• (Windows) Click Options, then click the Scheduling tab.
• (Mac) Click the Options tab.
3. Choose to back up automatically.
• (Windows) Select Automatic (perform backups when your computer is not in use).
• (Mac) Select Back up automatically.
(Mac) Your changes are automatically saved.
4. (Windows) Set the following options.
Don't back up if the CPU is over this
% busy.
Specify the level of computer processing utilization which determines whether an automatic backup can begin or must stop.
If your computer's processing activity exceeds this percentage, automatic backups will still begin and backups in progress will continue.
For example, if you set this to 15%, then a backup won't start or continue unless computer processing falls below 15%.
Don't back up unless the computer has been idle for at least this long
(minutes).
Specify how many minutes your computer must be idle before an automatic backup can begin.
If a program or your system settings cause the computer to become active, a backup in progress stops until the specified idle time is reached again.
For example, if you set this to 30 minutes, then a backup won't start unless the computer has been idle for over 30 minutes. If during a backup the computer becomes active, the backup will continue.
Don't back up more than this many times per day.
Specify the maximum number of backups that can occur in a day. The minimum is one time.
The maximum is twelve times.
All of these conditions must be met at the same time before a backup can start or resumes.
5. (Windows) (Optional) Set the following options.
Attempt automatic backup even when a network connection is not detected
Backups are attempted regardless of whether a network connection is detected. Use this if your network connection is unreliable.
66 Mozy User Guide
Controlling When Files Get to Mozy
Start automatic backups when the computer is running on battery power
Backups will start even when your computer is running on battery power.
6. (Windows) Click OK.
Your changes are saved and the Settings window closes.
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Related Links
Controlling When Files Get to Mozy
on page 65
on page 65
on page 67
Back Up on a Schedule
If you don't want your computer to back up automatically, based on usage thresholds, you can set the Mozy
Backup backup software to back up on a schedule. For example, you might want your computer to back up during your lunch hour, or at a specific time at night, or once a week on a specific day. You can also back up manually and automatically. For more information, see
on page 65 and
on page 66.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Choose one of the following options.
•
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
(Mac) Click the Mozy Backup backup software icon
Preferences.
in the menu bar, then select Open Mozy
2. Choose one of the following options.
• (Windows) Click Options, then click the Scheduling tab.
• (Mac) Click the Options tab.
3. Choose to back up on a schedule.
• (Windows) Select Scheduled (Perform backups within 15 minutes of the chosen time).
• (Mac) Select Back up on a schedule.
4. Select when and how often you want your backups to happen.
• (Windows) Select either Daily or Weekly, then set the approximate time of the day you want to back up your computer. If you selected Daily, select how often to back up. Every day is most often, and every seven days is least often. If you selected Weekly, you must also select the day of the week you want the backup to run, then how often to back up. Every week is most often, and every seven weeks is least often.
• (Mac) Select either every day, every other day, every week or every other week. For weekly backups, select the day of the week you want your backup to run.
67
(Mac) Your changes are automatically saved.
5. (Windows) (Optional) Choose whether to select When a scheduled backup is missed, allow an automatic
backup.
When a scheduled backup is missed, this option automatically backs up when computer usage thresholds permit, rather than waiting until the next scheduled backup. This is useful when your computer is not running or has no Internet connection during the time scheduled for backup, such as when you are traveling.
6. (Windows) (Optional) Set the following options.
Attempt automatic backup even when a network connection is not detected
Start automatic backups when the computer is running on battery power
Backups are attempted regardless of whether a network connection is detected. Use this if your network connection is unreliable.
Backups will start even when your computer is running on battery power.
7. (Windows) Click OK.
Your changes are saved and the Settings window closes.
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Related Links
Controlling When Files Get to Mozy
on page 65
on page 65
on page 66
Pause a Backup in Progress
You can pause a backup which is in progress any time you wish. You might do this if you are planning to heavily use your computer's resources or your Internet connection, or if you are planning to install new software. Any transaction underway at the moment must complete before the pause takes effect. This means that if a large file is being backed up, there can be a delay before pausing is complete. You may shut down your computer while a backup is in progress without pausing.
1. Choose one of the following actions.
•
• (Windows 8) On the Start screen, click Mozy Status.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area.
For more information, see
Open the Backup Software on Windows through the Notification Area
on page
36.
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
•
(Mac) Click the Mozy Backup backup software icon in the menu bar.
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Pause the backup.
• (Windows) Click Pause Backup.
• (Mac) Click Pause Backup.
68 Mozy User Guide
Related Links
Controlling When Files Get to Mozy
on page 65
on page 65
on page 66
on page 67
Controlling When Files Get to Mozy
69
Chapter
5
Changing or Customizing Mozy
You can change or customize the Mozy Backup backup software to better meet your needs, or enable certain features to take full advantage of Mozy. Your Mozy administrator may prevent you from changing some settings or may not have enabled some features for you.
For assistance, contact
http://info.appdirect.com/developers/mozy-application-support
.
Topics:
•
•
•
•
•
•
•
•
•
Change Start Page for Mozy on the Web
Changing Language
Changing Performance
Backing Up to a Local Drive on Windows
Change Temporary File Location for Backup Software on a Mac
Controlling Access to the Mozy Service
Reenable the Mozy Backup Backup Software Icon
Enable or Disable Status Icons for Backup Software on Windows
Setting Advanced Options in the Mozy Backup Backup Software on Windows
Change Start Page for Mozy on the Web
If you use file synchronization in addition to backing up your files with Mozy, you can choose whether to see the Synced tab or the Devices tab when you first log in to Mozy on the Web.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Click or tap your user name, and then click or tap Preferences.
The Preferences page appears.
3. Below Select a Mozy Web Access start page, click or tap either Synced or Devices.
4. Click Save Preferences.
Related Links
on page 71
71
Changing Language
The Mozy Backup backup software for Mac does not currently provide a way for users to change the display language.
The backup software for Windows determines during installation what language to use from the language the
Windows operating system displays in. In other words, if your Windows operating system is in Italian, when you install the backup software, it is set to display in Italian. Your Mozy administrator may pre-determine the language for the backup software, overriding the automatic language selection.
You may manually change the display language for the Mozy Backup backup software on Windows to any of the available languages. For more information, see
Change Language for Backup Software on Windows
on page
73.
Note:
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
Language
German
English (United States of America)
English (United Kingdom)
Spanish (Spain)
French (France)
Italian
Japanese
Dutch
Portuguese (Brazil)
ISO Language Code de en en-GB es-ES fr it ja-JP nl pt-BR
Some messages provided by the Windows backup software depend entirely on the operating system's language.
If you require those messages to be in the language you choose, you can change the language of your Windows operating system. You may need to install the Windows Multilingual User Interface (MUI) appropriate for your operating system. You can find the MUI for your operating system and supporting information online from
Microsoft Corporation. For information about doing this, search at
http://microsoft.com
for language or MUI.
Windows has four settings that relate to localization. You can find instructions for changing these settings online from Microsoft Corporation.
Setting
System Locale
User Locale
What It Does How the Windows Backup Software Uses
It
The ANSI code page for non-Unicode applications. After this setting is changed, the computer must be restarted for it to take effect.
This setting is not used because the Mozy
Backup backup software for Windows is
100% Unicode.
Sorting rules, date, time, number, and currency formats. A change to this setting takes effect immediately.
Note: Some of this information may be cached, such as when using it to select es instead of es-ES for the UI language, therefore, the application may need to be restarted.
For all sorting, and formatting of numbers and time. Notably, this also changes the language of days of the week for scheduling options, since that has to do with dates, independent of the UI language. Also, most of these settings can be completely customized.
72 Mozy User Guide
Changing or Customizing Mozy
Setting
User UI Language
What It Does How the Windows Backup Software Uses
It
Controls the language that the user interface is displayed in.
After this setting is changed, you must log out of your
Windows session and log in again for it to take effect.
To choose a language for the installer and the application.
Note: Microsoft does not fully localize some languages in Windows Vista.
Therefore, an additional option is presented to choose the fallback language. For example, you could choose either French or Spanish to fill in the gaps for anything not localized to Arabic. If the backup software is not available in the primary language (such as Arabic), the fallback language is used (French). If the fallback language is also not available, the backup software displays in English.
User Geographic Location Physical location for local services such as news and weather.
This is separate from user locale, because user locale may be set to French if you are from France and prefer French number formatting, but have moved to the US to live or work. A change to this setting takes effect immediately.
Uses your geographic location when activating a computer to automatically determine where in the Appdirect cloud your files are stored.
Related Links
on page 71
Change Language for Backup Software on Windows
on page 73
Change Language for Backup Software on Windows
You may manually change the display language for the Mozy Backup backup software on Windows. While using the backup software, you may see messages provided by the Windows operating system. You may be able to change the display language for your Windows operating system. For more information, see
on page 72.
1. Open the Settings window.
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. If prompted, enter your username and password.
3. Click the Options tab, then click the Advanced tab.
4. In the Language list, choose the language for displaying the backup software, then click OK.
The Mozy Backup backup software restarts to apply the changed language setting.
Related Links
on page 72
73
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130
Changing Performance
You can change performance settings for the Mozy Backup backup software so that it runs faster or slower. This can affect the overall performance of your computer. If the backup software is set for maximum performance, the result might be that other programs or Web browsing and streaming are slower. If the backup software is set for minimum performance, you might not be able to back up your files.
You can choose how much of your Internet connection the backup software uses to let other programs use more or less of that connection. This is known as bandwidth throttling. To understand how bandwidth throttling works, imagine a set of two pipes running to and from your house. One pipe is only for uploading to the Internet, such as your backups with Mozy, email you send, your social media updates, and so forth. The other pipe is only for downloading from the Internet, such as Web browsing, streaming, incoming email, photos, programs you download, and so forth.
Your Internet service provider supplies your information pipes and determines the size of those pipes. Internet service providers often provide a bigger and faster pipe for downloading, and a smaller and slower pipe for uploading. You can customize the upload bandwidth so that at specific times backups don't clog your outgoing pipe when you need it the most, letting other programs have a larger share of the upload bandwidth to use.
If multiple computers or other devices share the same Internet connection, they each use some portion of your upload or download pipes. Therefore, those other computers and devices can affect the performance of either the Mozy Backup backup software or your Internet connection. If the backup software is set to maximum backup speed, you may find that it can be even faster if no other devices use your network at the same time.
For the backup software for Windows, you can also choose how much of your computer's resources (CPU) are dedicated to encrypting and backing up your files. This means you can choose fastest backups or best performance for your computer, or something between the two extremes.
Related Links
on page 71
Change Performance for Backup Software on Windows
on page 74
Change Performance for Backup Software on a Mac
on page 75
Change Performance for Backup Software on Windows
You can change performance settings for backups so that they occur more quickly or slowly. Mozy Backup backup software for Windows provides two settings for controlling performance, backup speed and bandwidth throttling. For more information, see
on page 74.
Note: Performance settings apply only to uploading files when backing up. They do not apply to downloading files when restoring.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Open the Settings window.
• (Windows 8) On the Start screen, click the Mozy Settings tile.
74 Mozy User Guide
Changing or Customizing Mozy
•
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click Options, then click the Performance tab.
3. To limit how much of your Internet connection is used by backups, click Enable Bandwidth Throttle, then click and hold the slider to drag it left or right.
Slide the control left to use less bandwidth for backups or right to use more bandwidth for backups.
a) Choose one of the following options.
• Always Throttle uses the bandwidth speed limit you specified for every backup, all the time.
• Throttle Between These Hours uses the bandwidth speed limit you specified only during specific times, such as office hours or the weekend. Set the time and days for when the speed limit is in effect. Backups which happen outside the schedule you set use as much of your Internet connection as possible, ignoring your speed limit.
4. To set the balance between quicker backups or faster computer performance, click and hold the slider under
Backup Speed, and then drag it to the right for quicker backups or to the left for faster computer performance.
5. Click OK.
Your changes are saved and the Settings window closes.
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Related Links
on page 74
Change Performance for Backup Software on a Mac
on page 75
Change Performance for Backup Software on a Mac
You can change performance settings for backups so that they run faster or slower, and therefore also affect the overall performance of your computer. For more information, see
on page 74.
1. Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Performance tab.
75
Figure 19: Performance Tab
3. Select Limit backup speed.
4. Click and hold the slider to drag it left for slower backups or right for faster backups.
5. (Optional) To use this speed limit only during specific times, select Limit between, and then set the beginning and ending times.
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Related Links
on page 74
Change Performance for Backup Software on Windows
on page 74
Backing Up to a Local Drive on Windows
In the Mozy Backup backup software for Windows, Mozy Local Backup lets you back up the same files to the
Appdirect cloud and to a local drive. Mozy Local Backup is not available in the Mozy Backup backup software on Mac.
You can back up to a local network drive using a UNC path only if you have a server pass for Mozy.
Mozy Local Backup provides a second level of protection as well as convenience. Because your files are backed up locally, restoring is much faster then waiting for your files to download from the cloud.
76 Mozy User Guide
Changing or Customizing Mozy
Local backups happen at the same time at the same time a backup to the Appdirect cloud happens. Exactly the same files are backed up both online and locally. You cannot select different files to back up online versus locally, and you cannot choose for local backups to happen at a different time than online backups.
If your online backup stops in the middle of a backup, your local backup continues. If the local backup drive is unavailable, your online backups continue as scheduled. The next time the local backup drive is available, your data is backed up to the local drive. If you replace a local backup drive with a new drive that does not contain any backup files, all of your files are backed up to the new drive, as long as it has the same drive letter. If a local backup occurs when an online backup cannot occur, such as if you have no Internet connection, the status will show either Preparing data or Communicating with server until the local backup is complete.
You can enable local backup version history. This makes it possible to restore previous versions of files from your local backup. If you do not enable local backup version history, and if you change your file selections to stop backing up a file, or if you delete a file from your computer which had been backed up, those files and folders are no longer restorable from the local backup. However, because deselected or deleted files remain in the cloud during your grace period, you can still download them through the Mozy Backup backup software.
You may also download them from Mozy on the Web.
If you directly access and delete files on the local backup drive, those files can no longer be backed up locally; however, they are still backed up online. Therefore, you can download such files through the Mozy Backup backup software. You may also download them from Mozy on the Web.
Just like online backups, you can see local backup events in your history. However, you can see only whether a local backup was successful; you cannot see details. Only final status information is provided for local backups, though during a local backup to a removable drive, you may see indications of drive activity.
The maximum size of your local backup matches the size of your online backup. For example, if your account is limited to 2 GB, then your local backup is also limited to 2 GB.
Note: While possible, it is not recommended to use a drive for Mozy Local Backup that also contains files selected to be backed up. Backing up files onto the same drive along with the original files is rather pointless.
If something happens to that drive, you risk losing both the original and the local backup.
Requirements for Using Mozy Local Backup
• You cannot choose the system drive (C:\) to store local backups.
• Local backups are made to the root of the drive. You cannot specify a path on the local drive, to back up to a specific folder on that drive.
• You can use Mozy Local Backup with an internal drive or an externally attached USB or Firewire drive; however, the drive must have an assigned drive letter. If the Status window shows that the backup was successful, but you also see this message, An attempt n minutes ago was incomplete with a link to LocalBackupError0, this means that the online backup succeeded, but the local backup did not. This is because the drive you had used for local backup is not connected.
• You can use Mozy Local Backup with a network drive only if you have a server pass for Mozy.
• Be sure the drive you want to use for Mozy Local Backup has enough space available to hold all the files selected for backup. If you also wish to enable local backup version history, the drive must have enough available space for that as well.
• If there is not enough room on the drive selected for local backup, the local backup fails and DISK FULL is entered in the error log file. Because the local backup failed, no files are written to the drive, and therefore the drive will not actually be full as reported in the log file.
• You cannot use Mozy Local Backup for files that are locally EFS encrypted. If you are backing up
EFS-encrypted files online with the backup software, before your first local backup you must either deselect
77
them, or you must disable support for backing up EFS-encrypted files on the Advanced tab of the Settings window.
• Avoid deep file paths. Because of limitations imposed by MS Windows, Mozy Local Backup cannot back up a file with a full path and file name that is longer than 260 characters.
• Mozy Local Backup works with either the NTFS or FAT32 file system; however, FAT32 does not support backing up files larger than 4 GB.
Related Links
on page 71
Local Backup File Version History on Windows
on page 78
Back Up to a Local Drive on Windows
on page 79
on page 38
Local Backup File Version History on Windows
Mozy Local Backup is available only when using the Mozy Backup backup software for Windows. It is not part of the Mozy software for Mac.
When new versions of files are backed up with Mozy Local Backup, older versions of those files can be automatically moved to a separate version history folder on the drive you selected for local backup. Files you either delete from your computer or deselect from backing up are also retained in that same version history folder.
You can use Windows Explorer to retrieve files from the Mozy Local Backup version history folder on your local backup drive.
Note: Each time a file is moved to the version history, an entry is added to the History tab on the Settings window, so you can monitor the activity of the version history. For more information, see
History in Mozy Backup Backup Software for Windows
on page 56.
The Mozy Local Backup version history shares drive space with the local backup itself. By default this limits its size according to both the size of the drive and the space used by Mozy Local Backup. You can set the maximum size for Mozy Local Backup version history to prevent it from growing too large. If you do not want to use Mozy Local Backup version history, set the maximum size to zero. You can also set the maximum size of files to save in version history, which prevents it from being filled too quickly with large files.
Version history can store up to five previous versions of a file, space permitting. When the version history folder is full, because either the drive is full or the size limit you set for the folder has been reached, the oldest versions of files are deleted to make room for new files. Version history for local backup is not an archive. Do not assume that Mozy Local Backup version history is any more than a convenient temporary location from which to retrieve a file you accidentally deleted or changed.
If you need to recover a file from version history, use Windows Explorer to access the version history folder.
The files in the folder are organized in the same way as they are on your computer's hard drive. The folder is located at ADMozyLocalBackup\<computer_name>-history on the drive you selected for Mozy
Local Backup, where <computer_name> is your computer name. Filenames in the version history folder use the original filenames with an epochtime timestamp appended. If you are interested, you can search the Web for sites to help you convert the timestamp to a date and time meaningful to you, but basically, the larger the number, the more recent the file. You can copy any files in the version history folder to any other folder you want in the same way you would copy any other file in Windows. After copying the file, you can rename the file, if wanted, and open the file as usual with the application that created it.
Related Links
Backing Up to a Local Drive on Windows
on page 76
78 Mozy User Guide
Changing or Customizing Mozy
Back Up to a Local Drive on Windows
Prerequisite: Mozy Local Backup is available only in the Mozy Backup backup software for Windows. It is not part of the Mozy Backup backup software for Mac. You can back up to a local network drive using a UNC path only if you have a server pass for Mozy.
Note: You cannot use Mozy Local Backup for files that are locally EFS encrypted. If you are backing up
EFS-encrypted files online with Mozy, before your first local backup you must either deselect them, or you must disable support for backing up EFS-encrypted files on the Advanced tab of the Settings window.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. If the drive you intend to use for local backup is removable, such as a USB drive or an external hard drive, ensure it is connected.
2. Open the Settings window. Choose one of the following actions:
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
3. Click the Options tab, then click Mozy Local Backup.
4. In the Drive field, select the drive where you want your local backup files stored.
Note: While it is possible to select a drive that you are backing up files from, we caution against doing this because if your drive fails, you lose both your files and your local backup.
a) (Optional) If you are using a server pass with select Add Network Share, then provide the UNC path and the user name and password to back up to that local network drive.
5. (Optional) To enable version history for local backup, set the following options.
Maximum file size
Maximum size of history folder
Specify the maximum size file that can be added to the version history. Use this to save space by excluding large files from the version history.
Specify the maximum size of the version history folder. If this is set to 0, no history is saved.
This size for the history folder cannot be set to be larger than the drive storing the history and the local backup with which the history shares space.
The history folder is located at ADMozyLocalBackup\<computer_name>-history on the drive you selected for Mozy Local Backup, where <computer_name> is your computer name.
6. (Optional) To empty the local backup version history folder, click Empty History.
The version history for local backups is deleted. The most recent local backup itself remains.
7. Click OK.
Your changes are saved and the Settings window closes.
Related Links
79
Backing Up to a Local Drive on Windows
on page 76
Local Backup File Version History on Windows
on page 78
on page 38
Change Temporary File Location for Backup Software on a
Mac
The Mozy Backup backup software for Mac uses a temporary folder on your hard drive to prepare your files for encryption. If you want to use another mounted drive that has more space available to store the temporary files, you can choose a custom location where the backup software places the temporary files.
1. Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Options tab.
3. Select Use custom location for temporary files, then click the adjacent default location.
4. Choose an option.
• Select another folder.
• To browse to the new location, click Choose, select a location, and then click Open.
Your changes are automatically saved.
Related Links
on page 71
Controlling Access to the Mozy Service
You can prevent the Mozy Backup backup software from backing up your computer when it is connected to the
Internet on specific networks. You may want to do this, for example, when connected to a metered network or a mobile network. When this is set by Mozy administrators, you cannot deselect a network.
Additionally, if you use a proxy server, you may want to ensure it is used for backups. A proxy server is a server that sits between a computer and the Internet. The proxy server receives requests from a computer inside the network, performs the action requested, and then returns the results to the requesting computer.
The Mozy Backup backup software does not require you to use a proxy server. However, If you have defined a proxy server on your Mac, the backup software for Mac automatically uses it. Windows users can change proxy server settings directly in the Mozy Backup backup software. You may also want to add some advanced proxy server settings to accommodate the backup software specifically, particularly where firewalls are concerned.
Related Links
on page 71
Prevent the Backup Software from Backing Up on Specific Networks on Windows
on page 81
Prevent the Backup Software from Backing Up on Specific Networks on a Mac
on page 81
Advanced Proxy Server and Firewall Settings
on page 82
Set Backup Software to Use a Windows Proxy Server
on page 82
80 Mozy User Guide
Changing or Customizing Mozy
Prevent the Backup Software from Backing Up on Specific Networks on
Windows
You can prevent the Mozy Backup backup software from backing up your computer when it is connected to the
Internet on specific networks. You may want to do this, for example, when connected to a metered network or a mobile network.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Choose one of the following options.
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Options tab, then click the Network tab.
3. Under Network Filter, select networks to never use when backing up the computer.
Related Links
Controlling Access to the Mozy Service
on page 80
Prevent the Backup Software from Backing Up on Specific Networks on a Mac
on page 81
Prevent the Backup Software from Backing Up on Specific Networks on a
Mac
You can prevent the Mozy Backup backup software from backing up your computer when it is connected to the
Internet on specific networks. You may want to do this, for example, when connected to a metered network or a mobile network. When this is set by your Mozy administrator, you cannot deselect a network.
1. Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Performance tab, then click Network Filter.
3. Select the networks to never use when backing up the computer.
Related Links
Controlling Access to the Mozy Service
on page 80
Prevent the Backup Software from Backing Up on Specific Networks on Windows
on page 81
81
Advanced Proxy Server and Firewall Settings
The Mozy service does not require you to use a proxy server.
If you have already defined a proxy server for a Mac, the backup software for Mac automatically uses it. Windows users can change proxy server settings directly in the Mozy Backup backup software. If you are connecting through a firewall or have defined advanced settings on your proxy server, you may need to add these settings to your configuration:
Setting
Ports used by Mozy Backup backup software
Required Values
• Port 80
• Port 443
IP Ranges required:
(if you only allow connections to specific IP addresses on ports 80 and 443)
• 74.112.144.0/21
• 74.112.150.0/23
• 173.243.48.0/20
Related Links
Controlling Access to the Mozy Service
on page 80
Set Backup Software to Use a Windows Proxy Server
By default, the Mozy Backup backup software does not use proxy servers. However, if you have already defined a proxy server for a Mac, then the backup software automatically uses it. If you use Mozy on Windows, you can enable a proxy server directly in the Mozy Backup backup software. You may want to add some advanced proxy server settings to accommodate Mozy specifically, particularly where firewalls are concerned. For more information, see
Advanced Proxy Server and Firewall Settings
on page 82.
If you use Windows 8 or Windows Server 2012, make sure your system is compatible with Mozy. For more information, see
Windows 8 and Windows Server 2012 Exceptions
on page 13.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Choose one of the following options.
• (Backup Software on Windows 8) On the Start screen, click the Mozy Backup backup software Settings tile.
• (Backup Software on Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Software on Windows through the Notification Area
on page 36.
2. Choose one of the following options.
• In the backup software Settings window, click the Options tab, and then click the Network tab.
3. Choose one of the following options.
• In the backup software Network tab, click Setup Proxy.
The Proxy Configuration window appears.
82 Mozy User Guide
Changing or Customizing Mozy
Figure 20: Proxy Configuration
4. Select one of the following options and provide any additional required information.
• Do not use a proxy to connect to servers The Mozy software connects directly to the Internet. This is the default setting.
• Use this proxy server Enter the port number, the IP address, the host name, or the URL of the proxy server you want Mozy to use.
•
Use this computer's default proxy server Mozy uses the default proxy server set up for this computer.
• Automatically detect proxy settings Mozy configures the proxy server based on your local network proxy settings.
• Use automatic configuration script Enter the URL for the script your organization uses to automatically configure proxy settings.
5. Select a Proxy authentication option.
•
My proxy server does not require authentication You do not need to specify your user name, password or domain for the proxy server.
• My proxy server authenticates my computer via the domain Uses your domain to log in.
• My proxy requires a user name and password Specify the user name, password, and optional domain for the proxy server.
6. Click OK to save your settings.
Related Links
Controlling Access to the Mozy Service
on page 80
83
Reenable the Mozy Backup Backup Software Icon
The quickest way to access the backup software settings and other features is through the Mozy Backup backup software icon. The icon displays by default, but it can disappear if the icon is manually disabled, or if the backup software stops running. This can happen because of an error, such as an incorrect account password, or it can happen when firewall or virus programs interfere with the backup software.
In Windows, the icon is located in the notification area.
Figure 21: Windows 7 Default Notification Area
On a Mac, the icon is located in the menu bar.
Figure 22: Mac Menu Bar
To reenable the icon in Windows, open the Status window. For more information, see
Open the Status Window in the Backup Software on Windows
on page 35.
Note: If you do not immediately see the Mozy Backup backup software icon in the notification area, click the up arrow, .
To reenable the icon on a Mac, open the Preferences window, then click the Options tab, and then select Show
Mozy status in the menu bar. For more information, see
Open the Preferences Window in the Backup Software on a Mac
on page 37.
Related Links
on page 71
Open the Backup Software on Windows through the Notification Area
on page 36
Open the Settings Window in the Backup Software on Windows
on page 34
84 Mozy User Guide
Changing or Customizing Mozy
Enable or Disable Status Icons for Backup Software on
Windows
You can view the status of selected files in Windows Explorer. If you enabled status icons for the backup software for Windows, you can see if a file has been successfully backed up, if a file will be backed up again, or if a file has not been backed up at all. For more information, see
Seeing the Status of a File Selected for Backup
on page
60.
These icons are enabled by default. Other programs may use icon overlays as well. If too many icon overlays are enabled, they may not display correctly, perhaps in the backup software or for some other program. Therefore, you may want to disable the Mozy Backup backup software backup status icons.
1. Open the Settings window.
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Options tab, then click the General tab.
3. Click Show backup status icon on files.
4. Click OK.
Your changes are saved and the Settings window closes.
Note: For your changes to take effect, you need to restart your computer.
Related Links
on page 71
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130
Setting Advanced Options in the Mozy Backup Backup
Software on Windows
You may change settings for the Mozy Backup backup software to enable certain features or to see more information. If you cannot change settings, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130.
1. Open the Settings window.
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
85
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. If prompted, enter your username and password.
3. Click Options, then click Advanced.
4. Change settings, selecting or deselecting any of them.
Automatically installs any updates as soon as they are released.
Automatically update the client software without prompting me
Automatically log me in to the Settings window and to my online account
Saves your username and password. Use of this option means you do not need to log in when you
• open the Settings window.
• click Access your files online either on the Restore tab on the Settings window, or on the Backed up files window, or from the Mozy Backup backup software icon menu in the notification area. This feature may be disabled for some user accounts.
Show status when a backup completes
Show all pre-configured backup sets
Show advanced backup set features
Show the virtual drive in Computer
Show the restore option on the right-click menu in Windows Explorer
Enable support for backing up open files
Opens the Status window when a backup has completed.
Shows every possible default backup set on the Backup Sets tab, regardless of whether any files on your computer could be selected by them.
Lets you define a backup set that prevents files from being backed up, rather than includes files to back up.
Displays the virtual drive, ADMozy, when you open My Computer.
Displays the Restore Files in Folder entry in the right-click menu in Windows Explorer.
Enable support for backing up EFS encrypted files
Lets you back up both open and locked files. This is not available on systems that do not have an NTFS-formatted drive, or on Windows 2000.
Lets you back up files that have been EFS encrypted.
Note: You cannot use Mozy Local Backup local backup for EFS encrypted files. To use Mozy Local Backup local backup, you must deselect any EFS encrypted files from your backup set.
Allow backup and display of protected operating system files
Show more details in Status window
Language
Displays the
C:\Program Files and
C:\Windows folders to allow selection of files within them for backup. When this option is not selected, no files in these folders are backed up. Hiding these folders assists users in making wiser backup choices.
Displays additional information about your backup or restore in the Status window such as the number megabytes.
Choose the language for the Mozy Backup backup software.
Note: To completely apply the change, the backup software will restart.
5. Click OK.
Your changes are saved and the Settings window closes.
Next Steps:
Backups cannot happen unless your computer is turned on and connected to the Internet and not in hibernation, sleep, or standby mode.
Related Links
on page 71
86 Mozy User Guide
Chapter
6
Getting Files from Mozy
You can download or restore files using the installed Mozy Backup backup software. You may also download files using a Web browser on any computer.
You can get all your files when you have a disaster, such as a lost, damaged, or stolen computer. You can download them a few at a time or all at once. You can recover files deleted from your computer or from a replaced computer, and also recover older versions of files, as long as it you do so within your retention period. For information about replacing a computer, see
on page 29.
You should review and test the methods for obtaining your files to ensure you can get them easily and quickly, especially in an emergency.
You can also use the Mozy mobile app to retrieve and use files you have backed up.
Topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
When You Have a Disaster
Downloading One File or a Few Files
Choosing Delivery Method in Mozy Online
Recovering Files Deleted from Your Computer
Recovering Older Versions of Files
See History of Restore Events from the Web
Download Files with Mozy Mozy Restore Manager
Download Files in an Archive Package
Decrypting Your Restored Files
View Files with the Mozy Mobile App
Save Photos from the Appdirect Cloud to Your Mobile Device
Share Files in the Appdirect Cloud with Apps on an Android Device
Email Files from the Appdirect Cloud from Your iOS Device
Why Platform Matters
Where Downloaded or Restored Files Are Saved
When You Have a Disaster
If your computer is lost, stolen, or damaged, you can download or restore all your backed up files. You can also recover files which were deleted, and you can recover older versions of files.
87
Caution: If you intend to replace a computer, be sure all your files are recovered to the new computer before you install the Mozy Backup backup software and begin backing up.
If you urgently need specific files, you can quickly restore or download only those files. You can restore or download the remaining files later. You can download or restore files using the installed Mozy Backup backup software. You may also download files using a Web browser on any computer.
Related Links
on page 87
Log In Online to Access Your Files
on page 88
Restore or Download All Your Files from the Web
on page 89
Restore or Download Files with the Backup Software on Windows
on page 90
Restore or Download Files with the Backup Software on a Mac
on page 93
Downloading One File or a Few Files
on page 95
Recovering Files Deleted from Your Computer
on page 106
Recovering Older Versions of Files
on page 106
on page 29
Log In Online to Access Your Files
You can use a Web browser on any computer to access your Mozy files online for several reasons.
• Access files backed up from all computers on your account.
If you are using a Windows computer with the Mozy Backup backup software installed, the fastest way to access your files online is to right-click the Mozy Backup backup software icon in the notification area, then select
Access files online. If the Settings window is open, you may also click the Access files online link in the bottom left corner of the Welcome, Options, History, and Restore tabs.
Note: When you log in to your account online, you may be required to verify your email address or to pass the CAPTCHA test. CAPTCHA protects Web sites by generating tests that humans can pass, but that computer programs cannot. This prevents automated software from performing actions which degrade the quality of service, whether due to abuse or resource expenditure. CAPTCHA stands for Completely
Automated Public Turing Test To Tell Computers and Humans Apart. These measures increase security and validate your email address when you activate your account or change your email address.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. (Conditional) If your attempts to log in fail, you may see the CAPTCHA test.
a) Read the CAPTCHA characters.
b) Type the CAPTCHA characters, then click Log In.
3. (Conditional) You may be requested to verify your email address.
• If the email address you see on this screen is correct, find the validation message in your email account and click the link to verify your email address.
• If the email address you see on this screen is not correct, enter a valid address in the Change email field, then click Send.
Find the validation message in your email account and click the link to verify your email address.
88 Mozy User Guide
Getting Files from Mozy
• If the email address you see on this screen is correct, but you cannot find the validation message in your email account, click Resend.
Once you have verified your email address, click Go to Account.
4. Choose the appropriate option.
• On the Devices tab, select the device from which to see or access backed up files.
• On the Computers list, find the name of the computer from which you want to see or access files, then click Restore Files or Access Files.
If you don't see any of these, your files are not yet in the Appdirect cloud.
Related Links
on page 87
Open the Backup Software on Windows through the Notification Area
on page 36
Choosing Files from Mozy on the Web
on page 95
Restore or Download All Your Files from the Web
on page 89
Restore or Download All Your Files from the Web
If your computer is lost, damaged, or stolen, you can use a Web browser on another computer to log in to your account online to restore files.
Caution: Recover all your files before you install the Mozy Backup backup software on a replacement computer. For more information, see
on page 29.
If you need to restore all your files, the Restore Wizard is the fastest way to ensure all your files are selected.
Files are restored from all drives for the selected computer. Only the most recently backed up versions of files are restored.
Regardless of the delivery method you choose, getting all your files may take some time. Therefore, if you urgently need a few files, consider downloading only those files while you wait for the rest to arrive. For more information, see
Choosing Files from Mozy on the Web
on page 95.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Find the name of the computer from which you want to see or access files, then click or tap Restore Files.
3. On the Devices tab, select the appropriate device, then click or tap Restore All Files in the preview pane.
Note: You can restore all files from only one device at a time.
4. In the Restore Wizard, click or tap Yes.
5. Provide a name for this set of files, up to 64 characters, then click or tap Next.
A unique name for each set of files is helpful if you are restoring more than once, or for different devices, or with certain files selected.
6. (Optional) Change the date from which to restore to get versions of files from before today, then click or tap
Next.
For example, if you need versions of files from before your computer was infected with a virus, you can select any versions files backed up within your grace period.
89
7. (Optional) Select Include Deleted Files to include files considered deleted within your grace period, then click or tap Next.
Important: You should do this if the backup software was installed on a new computer and the Replace
Computer process was used to complete the first backup with none of your files present on that new computer. If this is not selected, none of your previously backed up files are included.
8. Choose the delivery method for your set of files.
• Recommended: Download using the Mozy Restore Manager
• Download Compressed Archives
For more information, see
Choosing Delivery Method in Mozy Online
on page 104.
9. Click Next.
10. Choose one of these actions.
• If you chose Recommended: Download using the Mozy Restore Manager, see
on page 109.
• If you chose Download Compressed Archives, see
Download Files in an Archive Package
on page 111.
Next Steps: Review your Event history to learn the status of your files as they are prepared for you. For more information, see
See History of Restore Events from the Web
on page 107.
Related Links
on page 87
Restore or Download Files with the Backup Software on Windows
You can restore or download files using the Mozy Backup backup software installed on your computer. With the Restore tab on the Settings window, you can
• restore a single file.
• restore many files.
• restore an older version of a file.
• recover a file you had recently deleted.
• recover all your files.
• search for a file when you know part of the name of the file, including the type.
• browse for a file when you know where on your computer it was when it was backed up.
• overwrite files existing on your computer with the versions you are restoring.
• keep a version already on your computer as well as download an older version.
• recover files to a new computer from one you replaced (requires both computers to have the same platform).
For more information, see
on page 29.
Unless you specify a different destination folder, your files are automatically restored to the folders they were in originally at the time they were backed up, beginning with the drive letter and creating all necessary folders.
If you have chosen to use Mozy Local Backup, and if that local backup drive is connected, files are restored from that drive instead of over the Internet. Any files which cannot be restored from the local backup for some reason are downloaded from the Appdirect cloud.
90 Mozy User Guide
Getting Files from Mozy
Important: You cannot restore files until after the first backup is complete or while your computer is backing up.
Figure 23: Restore Tab
1. Choose one of the following actions to open the Settings window.
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. If prompted to do so, provide your log in credentials.
3. Click the Restore tab.
4. Choose any of the following options.
• To browse or search for the most recent version of files or folders, click Search Latest Version.
• To browse or search as of a specific date and time, click Search by Date, then in the top right corner of the Restore tab, choose the date and time.
Note: Do this if you have installed the Mozy Backup backup software on a replacement computer and need files as of the last backup occasion on the old computer. You might also do this if you need versions of files from before they were corrupted or from before your computer was affected by a virus or malware.
• To search for files or folders, type the appropriate characters in the Search for box, and then click Search.
• To browse in the folder structure or in backup sets, in the left pane, click the drive, folder, or backup set from which to restore files.
91
92
Tip: Observe the appearance of the check boxes as you select and deselect drives, folders or backup sets to know whether they include all, some, or none of their contents. A marked box with a white background means all contents are included. A marked box with a gray background means some of the contents are included. An unmarked box means no contents are included.
• To select specific files from any drive, folder, or backup set, select those files in the right pane when the appropriate folder is selected in the left pane.
• To instead use your Web browser to restore files, click Access your files online, in the lower left corner.
If prompted, enter your user ID and password.
Note: All files deleted or deselected from backing up within your grace period are available to be selected.
5. When you have selected all the necessary folders and files, choose one of the following options.
Choose a specific folder where the selected files will be saved
Click Browse. Browse to the destination folder, creating a new folder if necessary, then click OK.
In Destination Folder, see the full path of the folder where all the selected files will be saved.
Inside the destination folder, the files are saved into the complete folder structure they were in when they were backed up. If you choose the destination well, such as a separate drive or partition or a new folder at the top level of your drive, this can make it easier to later move your restored files to more useful locations, such as into your Documents folder. If you choose poorly, it can mean that your restored files will be many folders deep, and it may be more difficult for you to find them.
Save the selected files into the original folder structure
Ensure that Destination Folder is blank.
The files will be saved into the complete folder structure they were in when they were backed up.
This is most useful when restoring to the original computer, or if the folder structure of a replacement computer is identical to the folder structure for the backed up files, including your user profile name on the replacement computer.
6. Choose one of the following options.
• Overwrite existing files: If the computer has any of the selected files already in the destination folder, overwrite them with the versions from the cloud. This is useful to discard current versions of files in favor of older versions.
• Rename copy if original file exists: If the computer has any of the selected files already in the destination folder, keep them as they are and also add the restored files with (#) added to the file name. For example, if you do this twice you will have three copies of the same file with names like original.doc, original (1).doc
, and original (2).doc. This is useful if you need both your current version and an older version of the same file so you can compare them.
If none of the selected files already exist in the destination folder, it does not matter which of these options is selected.
7. Click Restore Files.
To stop the restore in progress, click Stop Restore in the Status window.
The Status window opens, showing the progress of files being restored.
Mozy User Guide
Getting Files from Mozy
Figure 24: Status Window
Related Links
on page 87
on page 11
Restore or Download All Your Files from the Web
on page 89
Downloading One File or a Few Files
on page 95
Where Downloaded or Restored Files Are Saved
on page 123
Restore or Download Files with the Backup Software on a Mac
You can restore or download files using the Mozy Backup backup software installed on your computer. With the Restore window, you can:
• restore a single file.
• restore many files.
• restore an older version of a file.
• recover a file you had recently deleted.
• recover all your files.
• search for a file when you know part of the name of the file, including the type.
• browse for a file when you know where on your computer it was when it was backed up.
• overwrite files existing on your computer with the versions you are restoring.
• keep a version already on your computer as well as download an older version.
• recover files to a new computer from one you replaced (requires both computers to have the same platform).
For more information, see
on page 29.
Unless you specify a different destination folder, your files are automatically restored to the folders they were in originally at the time they were backed up.
Important: You cannot restore files until after the first backup is complete or while your computer is backing up.
93
1. Click the Mozy Backup backup software icon in the menu bar
, then select Restore Files.
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. If prompted to do so, provide your log in credentials.
The Restore Files window appears.
Figure 25: Restore Files Window
3. In the Backup Date field, select the date and time corresponding to the backup occasion you want to restore.
4. (Optional) To see only certain files or folders, enter a search term in the Search field.
Files and folders that match the search term are displayed in the files and folders list.
5. Navigate to and select the files to be restored.
6. Click Browse, then browse to the location that you want to restore the files into.
7. Click Restore to restore the files.
To stop the restore in progress, click Cancel.
8. (Conditional) If the destination folder is not empty, then you receive a warning that any files with the same name will be overwritten. To continue with the restore, click Continue.
Related Links
on page 87
Restore or Download All Your Files from the Web
on page 89
Downloading One File or a Few Files
on page 95
Where Downloaded or Restored Files Are Saved
on page 123
94 Mozy User Guide
Getting Files from Mozy
Downloading One File or a Few Files
You can download files to any computer, even if the Mozy Backup backup software is not installed, by logging in to your Mozy account online.
On a computer you have been backing up with the backup software, you can download one file or a few files using the Mozy Backup backup software. If you use the Mozy Backup backup software for Windows, you can also use Windows Explorer to easily restore small amounts of files either using the Mozy virtual drive, or directly in your computer's folder structure.
You can download files which were deleted from your computer. You can also recover older versions of files, perhaps to regain one free of corruption or from before a virus.
Related Links
on page 87
Choosing Files from Mozy on the Web
on page 95
Restore Files through Mozy Virtual Drive on Windows
on page 101
Restore Files through Windows Explorer
on page 102
Restore or Download Files with the Backup Software on Windows
on page 90
Restore or Download Files with the Backup Software on a Mac
on page 93
Recovering Files Deleted from Your Computer
on page 106
Recovering Older Versions of Files
on page 106
Choosing Files from Mozy on the Web
On the Devices tab, you can choose your computer, then search or navigate to select files and folders.
Figure 26: Devices Tab
When you view your files on the Devices tab, you can take any of these actions:
Action
See a different backed up computer or device
Change views between List and Gallery
Description
In the top left of the Devices tab, click or tap All Devices.
Click or tap either or , below your user name.
95
96
Action
Navigate into a folder
Navigate using breadcrumbs
Description
Click or tap the icon or label for the folder.
If you do this, any files or folders currently selected are no longer selected. To select from among multiple folders, you must use the
Restore Queue. For more information, see
on page 99.
Breadcrumbs begin in the top left of the Devices tab, next to All
Devices. They identify where you are looking in your folder structure.
They also identify your search results or your backup sets.
Click or tap any part of the breadcrumb to go to that location.
When looking at your folder structure, the name of the computer is the first part of the breadcrumb. The selected drive name is next, followed by the names of folders as you click down into the folder structure. The name of the folder you are currently looking at is last.
If necessary due to length, names of folders may be collapsed to make room for the name of the folder you are currently looking in.
If you do this, any files or folders currently selected are no longer selected. To select from among multiple folders, you must use the
Restore Queue. For more information, see
on page 99.
Sort the view of files and folders differently
Select all files and folders in the current view
Click or tap the label for any column to sort by that column in ascending or descending order.
Click or tap the checkbox to the left of the Name column label. This is not available in Gallery view.
Click or tap the checkbox for that file or folder.
Select any single file or folder in the current view
Open or close the Actions pane
De-select all currently-selected files or folders in the current view
Download a single file
Click or tap .
In the Actions pane, click or tap Clear Selection.
Select the file, then in the preview pane, click or tap Download.
The file is downloaded to your computer. Depending on your Web browser, the file is saved or opened on your computer the same as any other file you download from the Internet.
You may need to decrypt files you download or restore. For more information, see
Decrypting Your Restored Files
on page 116.
Note: Files larger than 512 MB cannot be downloaded this way. For such large files, click Large Download Options to use a different delivery method. For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
Choose the delivery method for the selected files
See files considered deleted from your computer within your grace period
In the Actions pane, click or tap Include Deleted Files. For more information, see
Recovering Files Deleted from Your Computer
on page 106.
Change the date to see files backed up from a specific date
In the Actions pane, click or tap Large Download Options. For more information, see
Choosing Delivery Method in Mozy Online
on page 104.
In the Actions pane, click or tap Change Date. For more information, see
Recovering Older Versions of Files
on page 106.
If you do this, any files you have already selected will no longer be selected. You can select files from only one date at a time.
See versions of a file
When visible for a file, click or tap . A list of versions appears.
You can select only one version of a file. For more information, see
Recovering Older Versions of Files
on page 106.
Mozy User Guide
Getting Files from Mozy
Action
Search for files or folders
Description
Click in the Search box and begin typing your search term. For more information, see
Search for Files in Mozy on the Web
on page 100.
Related Links
Downloading One File or a Few Files
on page 95
Download a File Immediately from Mozy on the Web
on page 97
Select Several Files from the Web
on page 97
Enable the Restore Queue for Mozy on the Web
on page 98
Select Files from Different Folders on the Web
on page 99
Search for Files in Mozy on the Web
on page 100
Select Files Online Using Backup Sets
on page 100
Download a File Immediately from Mozy on the Web
You can download a file immediately from Mozy on the Web. You can download older versions of files and files considered deleted.
Note: You cannot download files larger than 512 MB this way. For such large files, click Large Download
Options to use a different delivery method. For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Choose the computer or device to select files from.
• Click or tap the Devices tab, then choose a device.
3. Find and select the file, then in the Details pane click Download.
The file is downloaded to your computer. Depending on your Web browser, the file is saved or opened on your computer the same as any other file you download from the Internet.
Note: If your files were encrypted with a personal key, you must decrypt them before you can use them.
Related Links
Choosing Files from Mozy on the Web
on page 95
Decrypting Your Restored Files
on page 116
Download Files with Mozy Mozy Restore Manager
on page 109
Select Several Files from the Web
You can select several files in any folder or an entire folder.
If you need to select files or folders from more than one folder, you must use the Restore Queue. For more information, see
Select Files from Different Folders on the Web
on page 99.
1. Use a Web browser to log in to your account online.
97
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Choose the computer or device to select files from.
• Click or tap the Devices tab, then choose a device.
3. Find and select any files or folders.
If you leave the current folder, any selected files or folders are no longer selected.
4. Choose any of these actions.
• To download immediately, click or tap Download in the Actions pane. The file is downloaded to your computer. Depending on your Web browser, the file is saved or opened on your computer the same as any other file you download from the Internet.
Note: Selections with a total size more than 512 MB cannot be downloaded this way. For large selections, you must instead click or tap Large Download Options to use a different delivery method.
For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
• To choose your delivery method, click or tap Large Download Options in the Actions pane. The Restore
Wizard appears. For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
If more than one file was selected, they are compressed into an archive package for faster downloading.
Next Steps: You must extract files which arrive in an archive package. For more information, see
on page 112.
Related Links
Choosing Files from Mozy on the Web
on page 95
Recovering Files Deleted from Your Computer
on page 106
Recovering Older Versions of Files
on page 106
Download a File Immediately from Mozy on the Web
on page 97
Select Files from Different Folders on the Web
on page 99
Select Files Online Using Backup Sets
on page 100
Enable the Restore Queue for Mozy on the Web
The Restore Queue lets you build a list of files you select from multiple folders, then submit a single request to restore the entire queue. This is useful when you need to download files from more than one folder at a time, yet you don't need to restore all files you've backed up. If you used backup sets to choose which files to back up, and you want to maually select files and folders from within those backup sets, you must first enable the
Restore Queue.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Click or tap the user name in the upper right corner, and then click or tap Preferences.
The Preferences page appears.
3. Below Enable Restore Queue, click or tap Yes.
4. Click Save Preferences.
98 Mozy User Guide
Getting Files from Mozy
Related Links
Choosing Files from Mozy on the Web
on page 95
Select Files from Different Folders on the Web
Prerequisite: Before you can select from different folders, you must enable the Restore Queue. For more information, see
Enable the Restore Queue for Mozy on the Web
on page 98.
With the Restore Queue, you can select from among more than one folder at the same time, then submit a single request for all the selected files and folders in the Restore Queue.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Choose the computer or device to select files from.
• Click or tap the Devices tab, then choose a device.
3. Select any folders, files, or backup sets.
4. (Optional) If the Actions pane is not open, click or tap
.
5. In the Actions pane, click or tap Add to Restore Queue.
6. Repeat steps 3 through 5 as needed.
7. To manage the list of files in the Restore Queue, take any of these actions.
• To de-select any files or folders, click or tap Clear Selection in the Actions pane. This does not remove items from the Restore Queue; it only clears all check boxes in the current view.
• To show files marked for deletion from the Appdirect cloud once their grace period expires, click or tap
Include Deleted Files in the Actions pane. For more information about deleted files, see
on page 33.
•
To add a specific version of a file to the Restore Queue, click or tap for the file, select the appropriate version, and then click or tap Add to Restore Queue.
• To see the Restore Queue, click or tap View Restore Queue in the Actions pane.
• To remove items from the Restore Queue, select the items, and then click or tap Remove from Restore
Queue in the Actions pane.
• To change the date from which all selections are made, click or tap Change Date in the Actions pane.
Important: This removes all items currently in the Restore Queue because you can select from only one date.
8. To obtain the items in the Restore Queue, in the Actions pane click or tap View Restore Queue, then click or tap Restore Files in Queue.
The Restore Wizard appears.
Next Steps: In the Restore Wizard, you can choose the delivery method for the selected files. For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
Related Links
Choosing Files from Mozy on the Web
on page 95
99
Search for Files in Mozy on the Web
You can search for files in Mozy on the Web. Search lets you find files and folders regardless of the computer or drive from which they were backed up.
Search looks for your search term anywhere in the file or folder name, including the file extension. You can see only one set of search results at a time.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Type a search term in the Search box, then click or tap
.
Use various combinations of characters and the wildcard (*) as you try search terms. If you have difficulty locating the file with a short string of characters, try using more characters (and possibly more wildcards) to improve search results.
3. Choose one of these actions.
• To search a different computer or device, click or tap in the Search box, then under Search choose a
• device .
• To use one of the last five search terms you used, click or tap in the Search box, then under Recent Search choose a search term.
To clear text from the Search box, click or tap .
The search results are displayed.
4. Select any files or folders.
For more information, see
Choosing Files from Mozy on the Web
on page 95. Unless you're using the Restore
Queue, if you leave the search results, any selected files or folders are no longer selected. For more information, see
Select Files from Different Folders on the Web
on page 99.
5. Choose any of these actions.
• To download immediately, click or tap Download in the Actions pane. The file is downloaded to your computer. Depending on your Web browser, the file is saved or opened on your computer the same as any other file you download from the Internet.
Note: Selections with a total size more than 512 MB cannot be downloaded this way. For large selections, you must instead click or tap Large Download Options to use a different delivery method.
For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
• To choose your delivery method, click or tap Large Download Options in the Actions pane. The Restore
Wizard appears. For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
Related Links
Choosing Files from Mozy on the Web
on page 95
100
Select Files Online Using Backup Sets
Prerequisite: If you need to manually select files or folders from within backup sets, you must use the Restore
Queue. For more information, see
Select Files from Different Folders on the Web
on page 99.
Backup sets let you see your files in groups according to rules for how your files are automatically selected for back up in Mozy. For more information, see
Selecting Files Automatically in Backup Software
on page 39.
Mozy User Guide
Getting Files from Mozy
Note: Backup sets only show if they were used to select files for back up in Mozy. If your files are only manually selected for backup, then backup sets are not available in Mozy on the Web.
Backup sets are useful when selecting files to restore or download if you know what kind of files you want, but you have no idea what it might be called or where it might be on your computer. They are also useful if you need to quickly restore from a specific category of files, such as Photos and Images or Email and Contacts.
You can use backup sets to select entire sets of similar files, or you can choose specific files within a backup set.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Choose the computer or device to select files from.
• Click or tap the Devices tab, then choose a device.
3. Click or tap Backup Sets.
The list of backup sets appears.
4. Select an entire backup set or navigate inside the backup set to select specific files and folders.
5. Choose any of these actions:
• To download immediately, click or tap Download in the Actions pane. The file is downloaded to your computer. Depending on your Web browser, the file is saved or opened on your computer the same as any other file you download from the Internet.
Note: Selections with a total size more than 512 MB cannot be downloaded this way. For large selections, you must instead click or tap Large Download Options to use a different delivery method.
For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
• To choose your delivery method, click or tap Large Download Options in the Actions pane. The Restore
Wizard appears. For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
Related Links
Choosing Files from Mozy on the Web
on page 95
Restore Files through Mozy Virtual Drive on Windows
Prerequisite: The computer must have the Mozy Backup backup software installed and backups must have completed.
You can see all your backed up folders in a virtual Mozy drive using the Explorer window. This virtual Mozy drive does not physically exist, and it does not consume space on your computer's hard drive. Folders and files which are not backed up are not shown in the Mozy virtual drive.
1. Choose one of the following.
• (Windows 8) With the Start screen showing, type computer, then click Computer.
• (Windows Vista and 7) Click Start, and then click Computer.
2. Click the Mozy virtual drive, then navigate through the drive and folder structure of your backed up files.
3. (Optional) View all files ever in a folder.
101
a) Right-click that folder and then select Change time.
b) Select See a merged view of all files ever in the folder.
c) Click OK.
The type of account you have determines how long versions of backed up files are available, including files which were deleted.
A new window opens and displays the files available to be restored.
4. (Optional) View files in a folder as of a specific backup occasion.
a) Right-click that folder and then select Change time.
b) Select See the folder as of a specific backup time.
c) Select the date of a backup, and then if necessary select a time on that date.
d) Click OK.
A new window opens and displays the files available to be restored.
5. Take any of these actions.
• To restore a file to its original location on your computer, right-click the file and then select Restore.
• To restore a file to a location you specify on your computer, right-click the file and then select Restore
To, and then choose the folder in which to save the file.
• To restore all the contents of a folder to their original location on your computer, right-click the folder, and then select Restore.
• To restore all the contents of a folder to a location you specify on your computer, right-click the folder, and then select Restore To, and then choose the folder in which to save the file.
6. (Optional) If any files you've selected exist in the folder they are being restored to, choose whether to overwrite those files with the versions being restored, or whether to rename files.
Renaming lets you keep both the existing and restored versions by automatically appending a unique numerical identifier to the names of the restored files.
The Status window shows the progress of files being restored.
Related Links
Downloading One File or a Few Files
on page 95
Restore Files through Windows Explorer
on page 102
Where Downloaded or Restored Files Are Saved
on page 123
Renaming, Moving, and Deleting Files
on page 127
Ensuring Programs Can See Recovered Files
on page 128
Restore Files through Windows Explorer
Prerequisite: The computer must have the Mozy Backup backup software installed and backups must have completed.
Any time you use an Explorer window to navigate to folders on your computer, you can right-click to quickly restore files which were deleted from that folder, or to restore older versions of files directly into that folder.
You can restore single files or folders or many files or folders. You may also restore older versions of files. You can choose to restore files to their original locations or to a location you specify. You can also choose whether to replace files on your computer with the versions you restore (overwrite) or to rename files which would otherwise be duplicates.
1. Choose one of the following.
102 Mozy User Guide
Getting Files from Mozy
• (Windows 8) With the Start screen showing, type computer, then click Computer.
• (Windows Vista and 7) Click Start, and then click Computer.
2. Navigate through your computer's actual drive and folder structure.
3. (Optional) To restore files in a specific folder, right-click an open space in the Explorer window, and then click Restore Files in Folder.
A new window opens and displays the files available to be restored.
4. (Optional) To restore a previous version of a selected file, right-click the file, and then click Restore Previous
Version.
A new window opens and displays the files available to be restored.
5. (Optional) To see all files in a folder within your grace period.
a) Right-click that folder and then select Change time.
b) Select See a merged view of all files ever in the folder.
c) Click OK.
For information about your grace period, see
on page 33.
A new window opens and displays the files available to be restored.
6. (Optional) View files in a folder as of a specific backup occasion.
a) Right-click that folder and then select Change time.
b) Select See the folder as of a specific backup time.
c) Select the date of a backup, and then if necessary select a time on that date.
d) Click OK.
A new window opens and displays the files available to be restored.
7. Take any of these actions.
• To restore a file to its original location on your computer, right-click the file and then select Restore.
• To restore a file to a location you specify on your computer, right-click the file and then select Restore
To, and then choose the folder in which to save the file.
• To restore all the contents of a folder to their original location on your computer, right-click the folder, and then select Restore.
• To restore all the contents of a folder to a location you specify on your computer, right-click the folder, and then select Restore To, and then choose the folder in which to save the file.
8. (Optional) If any files you've selected exist in the folder they are being restored to, choose whether to overwrite those files with the versions being restored, or whether to rename files.
Renaming lets you keep both the existing and restored versions by automatically appending a unique numerical identifier to the names of the restored files.
Related Links
Downloading One File or a Few Files
on page 95
Restore Files through Mozy Virtual Drive on Windows
on page 101
Where Downloaded or Restored Files Are Saved
on page 123
Renaming, Moving, and Deleting Files
on page 127
Ensuring Programs Can See Recovered Files
on page 128
Seeing the Status of a File Selected for Backup
on page 60
103
Choosing Delivery Method in Mozy Online
After you use the Restore Wizard or select files then click Large Download Options, you can choose the delivery method for your files. Consider these questions to use the best strategy and delivery method. For information about the delivery methods themselves, see
on page 104.
Question
How fast do I need my files?
Strategies
Downloading many files can take time. Exactly how much time depends on the total size of the set of files you are downloading, the speed of your Internet connection, and many other variables. If your first backup was large and took a long time, it will also take quite some time to download all those files.
If you need only some of your files urgently, consider choosing them in a separate set. Because that set is likely to be smaller, you should be able to download it faster. You can choose the less urgent files for a later, separate download.
How big are the files I need, both in quantity and total size?
If you don't have a fast, reliable Internet connection, it may be difficult to download large sets of files. Consider creating several smaller sets of files instead of one very large set. To stay organized, you could select sets of files based on any criteria that work for you, such as
• how urgently you need them.
• their relative importance to you.
• similar file types, perhaps according to backup set.
• their location in your folder structure.
Can I still use my old computer?
Mozy is not a file transfer utility intended to help you migrate to a new computer. If you can still use your old computer, you should move your files manually. If you can no longer use your old computer, you should restore all your files to your new computer before you install the backup software to replace your old computer. For more information, see
on page 29.
Does the computer I am restoring to have the same platform or a different platform?
While it is possible to download to a different platform, you must be prepared to cope with the technical challenges of doing so.
Have I already installed the Mozy Backup backup software on my replacement computer?
If you have already installed the backup software on your replacement computer and chosen to replace your old computer, you must restore your files before your grace period ends. For more information, see
on page 29.
Do I require file metadata, such as Date
Created or Date Modified?
When you obtain download files through Mozy on the Web, metadata is not preserved. If metadata is important, restore those files with the backup software itself.
Delivery Method Descriptions
You can choose from three different delivery methods.
Delivery Method Description
Recommended: Download using the Mozy Restore Manager
Lets you install the Mozy Restore Manager to quickly stream large files or sets of files in one or multiple download sessions, decrypting and uncompressing them. If you lose your connection or turn off your computer, the Mozy Restore Manager will resume where it left off.
The Mozy Restore Manager can put your files into a location you choose, or if this computer has the exact same operating system and folder structure (including user name), it can automatically put your files into their original location. If the files were backed up on a computer with a different folder structure or platform, you can still easily download them with the Mozy Restore Manager. However, after downloading, you will need to move the files into suitable locations. For more information, see
Where Downloaded or Restored Files Are Saved
on page 123.
104 Mozy User Guide
Getting Files from Mozy
Delivery Method Description
Keep in mind that if you are downloading large files or very many files, it will take some time. This is normal. If this is a concern, there are some strategies you can use to have a better experience.
Download Compressed Archives An archive package compresses the files you selected into a single file, so that it downloads faster.
This delivery method is not recommended if you are not technically proficient.
When the archive package containing your set of files is ready, you are notified that you can download it. If the archive package is small, this is quick. If the archive package is very large, it may take some time before you get your notification. Downloading a large archive package may also take some time.
After you have downloaded the archive package, you will need to extract your files from it, then manually put all the files where you want them.
If the total size of your selected files is more than 200 GB, consider creating a few smaller sets of files instead of a single large set, or consider a different delivery method.
If you do choose Download Compressed Archives for a very large set of files, for example 1 TB, you may be notified that it is available in separate downloads, rather than a single very large download.
This is done on your behalf, because your wait and download times are shorter for smaller downloads.
You may need to decrypt files you download or restore. For more information, see
on page 116.
Related Links
on page 87
Choose Delivery Method from Mozy on the Web
on page 105
Choose Delivery Method from Mozy on the Web
Prerequisite: Before you can choose the delivery method for your files, you must select your files. For more information, see the following topics.
•
Restore or Download All Your Files from the Web
on page 89
•
Select Several Files from the Web
on page 97
•
Select Files from Different Folders on the Web
on page 99
•
Search for Files in Mozy on the Web
on page 100
•
Select Files Online Using Backup Sets
on page 100
•
Download a File Immediately from Mozy on the Web
on page 97
After you have selected files, you can click Large Download Options in the Actions pane. When the Restore
Wizard opens, you can choose the delivery method for the files you selected. For more information, see
Delivery Method in Mozy Online
on page 104.
1. In the Restore Wizard, provide a unique name for the set of files selected, up to 64 characters, then click
Next.
A descriptive name for each set of files is helpful if you are restoring more than once, or for different devices, or with different files selected.
2. Choose one of these delivery methods for your set of files.
• Recommended: Download using the Mozy Restore Manager
• Download Compressed Archives
105
For more information, see
on page 104.
3. Click Next.
4. Choose one of these actions.
• If you chose Recommended: Download using the Mozy Restore Manager, see
on page 109
• If you chose Download Compressed Archives, see
Download Files in an Archive Package
on page 111.
Related Links
Choosing Delivery Method in Mozy Online
on page 104
Recovering Files Deleted from Your Computer
You can download or restore files which were deselected from backing up or deleted from your computer.
Deselected or deleted files do not count against your use of storage space, but do remain available to restore until your retention period for deleted files expires.
You can recover deleted files:
• in the Mozy Backup backup software for Windows by selecting the date and time of an occasion in the past when that file was backed up.
• in an Explorer window on a Windows computer being backed up with the Mozy Backup backup software.
• in the Mozy virtual drive on a Windows computer being backed up with Mozy.
• in the local backup version history if you use Mozy Local Backup on a Windows computer and if you have enabled version history for local backup.
• in the Mozy Backup backup software for Mac by selecting the date and time of an occasion in the past when that file was backed up.
• in your Mozy account on the Web by selecting Include Deleted Files to include files considered deleted within your grace period.
Note: If you specifically chose to replace a computer while installing the Mozy Backup backup software, your previously backed up files may now be considered deleted. This happens if your previously backed up files are not present on the replacement computer. This means that you must recover your previously backed up files within your grace period. For more information, see
on page 29.
Related Links
on page 87
on page 87
Downloading One File or a Few Files
on page 95
Recovering Older Versions of Files
on page 106
Recovering Older Versions of Files
You can download or restore older versions of your files. When changed files from your computer are backed up, previously backed up versions of those files are kept in the Appdirect cloud for the duration of the same retention period that applies to deleted files.
You can recover older versions of files:
106 Mozy User Guide
Getting Files from Mozy
• in the Mozy Backup backup software for Windows by selecting the date and time of a past backup occasion.
• in an Explorer window on a Windows computer being backed up with the Mozy Backup backup software.
• in the Mozy virtual drive on a Windows computer being backed up with Mozy.
• in the local backup version history if you use Mozy Local Backup on a Windows computer and if you have enabled version history for local backup.
• in the Mozy Backup backup software for Mac by selecting the date and time of a past backup occasion.
• in your Mozy account on the Web by selecting Change Date when selecting files, or by clicking for a specific file.
If you are backing up a Windows computer and using the local backup feature, you have access to a separate history that lets you restore older files locally. For more information, see
Local Backup File Version History on
on page 78.
Related Links
on page 87
on page 87
Restore or Download All Your Files from the Web
on page 89
Restore or Download Files with the Backup Software on Windows
on page 90
Restore or Download Files with the Backup Software on a Mac
on page 93
Recovering Files Deleted from Your Computer
on page 106
See History of Restore Events from the Web
When you log in to your account online and look at Event history, you can see the status of all requests you've made for files, including instant downloads. You can also begin downloading any sets of files you've requested.
For more information, see
Understanding Event History in Mozy on the Web
on page 108.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Click or tap your user name, then click or tap Event history.
Event history appears. For more information, see
Understanding Event History in Mozy on the Web
on page
108.
3. Review the list of requests you've made.
4. Choose any of these actions.
• To begin downloading a set of files requested by Direct Download, click or tap Waiting. For more information, see
Download Files with Mozy Mozy Restore Manager
on page 109.
• To begin downloading a set of files requested by Archive Package, select that event. For more information, see
Download Files in an Archive Package
on page 111.
•
To cancel a requested restore, if possible, click in the Details pane. For more information, see
Understanding Event History in Mozy on the Web
on page 108.
• To see detailed information about a requested set of files, select that set and then look in the Details pane.
Related Links
on page 87
Understanding Event History in Mozy on the Web
on page 108
107
Understanding Event History in Mozy on the Web
When you open Event history, you can see the status of all requests you've made for files, including instant downloads. You can also begin downloading any sets of files you've requested. For more information, see
Choosing Delivery Method in Mozy Online
on page 104.
108
Figure 27: Event History
You can sort Event history in ascending or descending order by clicking either the Date or Event Type column label. In Event history, you can see this information:
Column
Date
Event Type
Description
The date and time that you submitted your request for a set of files to be restored.
Identifies the delivery method you specified when you requested the set of files:
• Instant Download
• Direct Download
• Archive Package
Name
Status
The name you provided for a set of files.
If the type is Direct Download, the statuses are:
• Waiting: You need to get the Mozy Restore Manager to start downloading your files
• Waiting: You need to start the Direct Download of your files
• Ready for Download
• In Progress: Your files are being restored by the Mozy Restore Manager.
• Completed: Your files have been restored by the Mozy Restore Manager.
• Cancelled: Your restore request has been cancelled.
To cancel a request for a direct download, click under Action before the status becomes In Progress. You cannot cancel a request once it is in progress.
If the type is Archive Package, the statuses are:
• Processing: Your files are being prepared for restore.
• % Complete: Your files are being retrieved.
• Ready for Download: Click the Download Links to download your files.
• Downloaded: You have downloaded the set of files.
• Expired: Your request and all downloadable files have expired.
Mozy User Guide
Getting Files from Mozy
Column Description
• Cancelled: Your restore request has been cancelled.
To cancel a request for an archive package restore, click under Action before the status becomes Ready for
Download. You cannot cancel a request once it is ready for download.
Related Links
See History of Restore Events from the Web
on page 107
Download Files with Mozy Mozy Restore Manager
Prerequisites: To download your files from the Appdirect cloud using Mozy Mozy Restore Manager, you must first log in to your account online, select files to download, then choose Direct Download with Mozy Restore
Manager as the delivery method. For more information, see
Choose Delivery Method from Mozy on the Web
on page 105.
Before you begin downloading with Mozy Restore Manager, be sure that the destination for the files has enough space to hold all the files. If it does not, you can choose another destination, such as a different drive. Or you can make more space available in that destination, perhaps by deleting files you don't need, or by moving files to a different drive, or by compressing some files.
You must be logged in to your Mozy account online to use Mozy Restore Manager. Mozy Restore Manager downloads, decrypts, and un-compresses files you selected from the Appdirect cloud.
If this computer has the exact same operating system and folder structure (including user name) as the computer the files came from, Mozy Restore Manager can automatically save your downloaded files into their original location. However, if the files came from a computer with a different folder structure or platform, you should specify a folder to download your files into. This is because the original location does not exist on this computer.
If you do choose to save to the original location, that folder structure is created on your computer when the files and folders are downloaded. In either case, you will need to move the downloaded files into more suitable locations. For more information, see
Where Downloaded or Restored Files Are Saved
on page 123.
1. Choose one of these actions.
• If the Restore Wizard in Mozy online is still open, read and follow its instructions and prompts.
Note: This may include downloading and installing Mozy Restore Manager as you would any other program you download from the Internet. The exact steps to do so depend on your operating system, the Web browser you use, and your own settings.
When Mozy Restore Manager is installed, click Begin Download in the Restore Wizard in Mozy on the
Web to download your files (as an .MZD file), which you should open using Mozy Restore Manager. Go to Step 3.
• If Mozy Restore Manager was closed previously while downloading your files, go to Step 2.
• If Mozy online is open but the Restore Wizard is closed, complete the following steps.
a) Click or tap your user name, then click or tap Event history.
Event history appears. For more information, see
Understanding Event History in Mozy on the Web
on page 108.
b) In the Event history list, select a Direct Download event with a status of Ready for Download and then click or tap Waiting.
109
110 c) (Optional) If prompted, download and install Mozy Restore Manager as you would any other program you download from the Internet. The exact steps to do so depend on your operating system and the settings for the Web browser you use.
d) Go to Step 3.
2. On your computer, open Mozy Restore Manager.
• (Windows 8) On the Start screen, click or tap the Mozy Restore Manager tile.
• (Windows 7 or earlier) Click Start > Mozy > Mozy Restore Manager.
• (Mac) In Finder, click Mozy Restore Manager in the Applications folder.
3. Click Start a restore.
4. (Optional) If prompted, provide your Mozy username and password, and then click Next.
a) If you did not submit any additional requests to download files with Mozy Restore Manager, the following message appears: There are no restores pending.
b) Click OK.
c) If the login screen appears again, click Cancel.
5. If more than one set of files is waiting to be downloaded, select a set, and then click Next.
6. Choose the location to which the files will be restored.
• If this computer has exactly the same operating system and folder structure (including user name) as the computer which originally contained this set of files, select Preserve original location.
• To keep the versions of files you download rather than any versions of those same files already on your computer, select Overwrite existing files. One good reason to do this is to recover older, uninfected versions of files after you removed a virus from your computer.
• If the operating system or folder structure of this computer is different from the computer the files came from, click Select a new location, specify the destination. Ideally, this might be different drive on your computer or a new folder you create on your desktop.
7. (Optional) If you chose a personal key when you first installed the backup software, you are prompted to provide your personal key. Enter or import your personal key, click OK, and then click Next.
8. Click Next, review the details of your download, and then click Finish.
Your files begin downloading to the location you chose.
9. Choose any of these actions.
• To pause downloading, click Pause.
• To resume a paused download, click Resume.
• To cancel a download, click Cancel.
• To see detailed information about a download which is in progress or complete, click Show Details. The
Details list appears, showing the complete location for each file along with its size, status, and download progress or completion time.
• To search for a specific file in the download, click Show Details, then in the Search Details field type any characters, symbols, or numbers. The Details list shows only files that contain those characters anywhere in the folder path or file name.
• To remove all information about this download from Mozy Restore Manager, click Remove.
If Mozy Restore Manager remains open when you pause the download or if lose your connection, it automatically resumes where it left off when you click resume or when the connection is restored.
10. If more than one set of files is waiting to be downloaded, repeat steps 5 through 10 as needed.
Next Steps: Unless this computer has the exact same operating system and folder structure (including your user name) as the computer the files came from and you chose to preserve the original location, you will need to manually move the files to suitable locations.
Mozy User Guide
Getting Files from Mozy
Related Links
on page 87
See History of Restore Events from the Web
on page 107
Restore or Download All Your Files from the Web
on page 89
Downloading One File or a Few Files
on page 95
on page 122
on page 14
Download Files in an Archive Package
When you download an archive package (rather than direct download with Mozy Restore Manager), you should use a download manager. Web browsers such as Firefox or Safari provide their own download managers. Using a download manager is necessary because restores can be large and therefore can take some time to completely and successfully download. If the download process is interrupted or stopped, a download manager can restart the process where it left off rather than starting the entire download again from the beginning. You can search for and obtain download managers on the Internet.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Click or tap your user name, then click or tap Event history.
Event history appears. For more information, see
Understanding Event History in Mozy on the Web
on page
108.
3. In the Event history list, select an Archive Package event with a status of Ready for Download.
The Details pane appears.
4. Under Downloads, click the link to download this package.
If the request was large enough, there is more than one download link.
5. Save the archive package to your Desktop.
This file may resemble a folder. It contains your files in a compressed (or zipped) fashion, making the archive package as small as possible so you can download it faster.
Note: If you find the archive package is not being saved, or if your Web browser simply tries to open the file instead of offering to save it, you may need to change settings for your Web browser and try again. For help in doing this, consult help topics for your Web browser.
6. Extract your compressed files from the archive package.
• To use the Mozy Restore Manager, see
Extracting and Decrypting Archive Packages with Mozy Restore
Manager Extracting Archive Packages with Mozy Restore Manager
on page 112.
• If you use a Windows computer and don't wish to use the Mozy Restore Manager, see
Downloaded to a Windows Computer
on page 115.
• If you use a Mac computer and don't wish to use the Mozy Restore Manager, see
Extract Files Downloaded to a Mac
on page 116.
Related Links
on page 87
111
on page 112
Extract Files Downloaded to a Windows Computer
on page 115
Extract Files Downloaded to a Mac
on page 116
Decrypting Your Restored Files
on page 116
Extracting and Decrypting Archive Packages with Mozy Restore Manager
Extracting Archive Packages with Mozy Restore Manager
You can use the Mozy Mozy Restore Manager to extract archive packages downloaded from the Appdirect cloud.
If your files in the Appdirect cloud are encrypted with a personal encryption key, Mozy Restore Manager can also decrypt those files when that key is supplied. On Windows, this may be more convenient than downloading and using the Crypto Utility to decrypt your files. On a Mac this may be more convenient than installing the backup software when you may not actually need to back up the computer you've downloaded these files to.
• If you chose the Download Compressed Archive delivery option in the Restore Wizard in Mozy online and then downloaded the archive package, read this topic:
Extract and Decrypt Archive Packages with Mozy
Restore Manager Extract Archive Packages with Mozy Restore Manager
on page 112.
Downloaded Archive Packages with Mozy Restore Manager
on page 113.
Related Links
Download Files in an Archive Package
on page 111
Extract and Decrypt Archive Packages with Mozy Restore Manager Extract Archive Packages with Mozy
on page 112
Downloaded Archive Packages with Mozy Restore Manager
on page 113
Extract and Decrypt Archive Packages with Mozy Restore Manager Extract Archive Packages with
Mozy Restore Manager
Do this if you chose the Download Compressed Archive delivery option in the Restore Wizard in Mozy online, and then downloaded the archive package. If you instantly downloaded more than one file from Mozy, read this topic instead:
Extract and Decrypt Instantly Downloaded Archive Packages with Mozy Restore Manager Extract
Instantly Downloaded Archive Packages with Mozy Restore Manager
on page 113.
1. On your computer, open Mozy Restore Manager.
• (Windows 8) On the Start screen, click or tap the Mozy Restore Manager tile.
• (Windows 7 or earlier) Click Start > Mozy > Mozy Restore Manager.
• (Mac) In Finder, click Mozy Restore Manager in the Applications folder.
2. A window appears prompting you to enter your Mozy username and password.
• On Windows, click Cancel.
• On Mac, ignore the login window and continue to the next step. Do not click Cancel.
3. In the menu, click File > Restore From Archive.
4. Browse to the location of your archive package.
To see the archive package, you may need change the value in the selection field above the Open button. On
Windows, choose zip. On a Mac, choose tar. Or you may select All.
112 Mozy User Guide
Getting Files from Mozy
5. Select the archive package, and then click Open.
6. Click Select a new location, specify the destination, and then click Next. Ideally, this might be different drive on your computer or a new folder you create, perhaps one on your desktop you name as Extracted
Files
.
7. Review the details of the extraction.
• On Windows, click Finish.
• On Mac, click Start Restore.
Your files begin extracting to the location you specified.
8. Choose any of these actions.
• To pause extraction, click Pause.
• To resume a paused extraction, click Resume.
• To cancel extraction, click Cancel.
• To see detailed information about an extraction which is in progress or complete, click Show Details.
The Details list appears, showing the complete location for each file along with its size, status, and extraction progress or completion time.
• To search for a specific file in the download, click Show Details, then in the Search Details field type any characters, symbols, or numbers. The Details list shows only files that contain those characters anywhere in the folder path or file name.
• To remove all information about this extraction from the Mozy Restore Manager, click Remove.
(Optional) On Mac, if your files in the Appdirect cloud are encrypted with a personal key, the following message appears: Stopped: Incomplete XX files failed.
9. (Optional) On Mac, click Incomplete XX files failed.
10. (Optional) If your files in the Appdirect cloud are encrypted with a personal encryption key, in the text box labeled Please enter the personal key used to encrypt these files, type, paste, or import your personal encryption key, and then click OK.
You can find your files in the location you specified in Step 6. Files in this location are within the exact folder structure they were in on the computer they came from, beginning with the drive name (letter) of that computer.
You may wish to move these files to more appropriate locations on your computer. For more information, see
Where Downloaded or Restored Files Are Saved
on page 123.
Related Links
on page 112
Extract and Decrypt Instantly Downloaded Archive Packages with Mozy Restore Manager Extract
Instantly Downloaded Archive Packages with Mozy Restore Manager
Do this if you chose to instantly download more than one file at the same time from the Appdirect cloud. Those files are compressed into archive packages for faster download. If you chose the Download Compressed Archive delivery option in the Restore Wizard in Mozy online and then downloaded the archive package, read this topic instead:
Extract and Decrypt Archive Packages with Mozy Restore Manager Extract Archive Packages with
on page 112.
1. On your computer, open Mozy Restore Manager.
• (Windows 8) On the Start screen, click or tap the Mozy Restore Manager tile.
• (Windows 7 or earlier) Click Start > Mozy > Mozy Restore Manager.
• (Mac) In Finder, click Mozy Restore Manager in the Applications folder.
113
2. A window appears prompting you to enter your Mozy username and password.
• On Windows, click Cancel.
• On Mac, ignore the login window and continue to the next step. Do not click Cancel.
3. In the menu, click File > Restore From Archive.
4. Browse to the location of your archive package.
To see the archive package, you may need change the value in the selection field above the Open button. On
Windows, choose zip. On a Mac, choose tar. Or you may select All.
5. Select the archive package, and then click Open.
6. Click Select a new location, specify the destination, and then click Next. This might be a new folder you create, perhaps one on your desktop you name Extracted Files.
7. Review the details of the extraction.
• On Windows, click Finish.
• On Mac, click Start Restore.
8. Choose any of these actions.
• To pause extraction, click Pause.
• To resume a paused extraction, click Resume.
• To cancel extraction, click Cancel.
• To see detailed information about an extraction which is in progress or complete, click Show Details.
The Details list appears, showing the complete location for each file along with its size, status, and extraction progress or completion time.
• To search for a specific file in the download, click Show Details, then in the Search Details field type any characters, symbols, or numbers. The Details list shows only files that contain those characters anywhere in the folder path or file name.
• To remove all information about this extraction from Mozy Restore Manager, click Remove.
Your files are extracted to the location you specified in Step 6.
9. If your files in the Appdirect cloud are encrypted with a personal or corporate encryption key, in the Mozy
Restore Manager menu, click File > Decrypt Folder Contents.
10. Browse to and select the folder you extracted the archive package into and click OK.
This is the folder you specified in Step 6.
11. Click Select a new location, specify the destination, and then click Next. This might be a new folder you create, perhaps one on your desktop you name Decrypted Files.
12. Review the details of the decryption, and then click Finish.
13. In the text box labeled Please enter the personal key used to encrypt these files, type, paste, or import your personal encryption key, and then click OK.
Your files are decrypted to the location you specified in Step 11.
You may wish to move these files to more appropriate locations on your computer. For more information, see
Where Downloaded or Restored Files Are Saved
on page 123.
Related Links
on page 112
114 Mozy User Guide
Getting Files from Mozy
Extract Files Downloaded to a Windows Computer
Prerequisite: Before you can do this, you must have chosen the Download Compressed Archive option in the
Restore Wizard for files you selected in your Mozy account online, then manually downloaded the archive package. For more information, see
Download Files in an Archive Package
on page 111.
If your Windows computer does not have the extraction program supplied by Microsoft, you can search for and obtain one on the Internet, such as 7-Zip. You can download the 7-Zip application at:
http://sourceforge.net/projects/sevenzip/files/7-Zip/9.20/7z920.msi/download
.
If the Mozy Mozy Restore Manager is installed on this computer, you may prefer to use it extract your files, rather than this approach. For more information, see
Extracting and Decrypting Archive Packages with Mozy
Restore Manager Extracting Archive Packages with Mozy Restore Manager
on page 112.
1. On your computer, right-click the archive package you downloaded, and then click Extract All.
2. Choose one of these options.
• If you are using the same computer the files came from, or one with the same operating system, you can extract all the files and folders into the original folder structure. Browse to the drive letter they were on originally, most likely the C:\ drive.
• If you are using a different computer or one with a different operating system, you can extract all the files and folders into the original folder structure, and from there move them into their final locations. Browse to a drive letter to extract to, most likely the C:\ drive.
3. Click Extract.
On the C:\ drive, all the files are extracted into their original folder structure. This will take some time because the files are uncompressed as they are copied. In the process, any folders that did not exist are created.
Note: If any file with the same name already exists in any folder, you must select whether you want to replace it. If you have Windows Vista or later, you can also select to copy the file and rename it, thereby by keeping the existing file and adding the renamed restored file to the same folder.
Important: If a personal encryption key was used when you installed the Mozy software, you need to decrypt your files. For more information, see
Decrypting Your Restored Files
on page 116.
Next Steps: If necessary, move the extracted files into appropriate locations on the computer. This might mean moving them into the default documents folder for your user account on the computer. It might also mean moving personal data files for email or database programs into the necessary folder.
After you are sure all your files are restored and in the correct folders on your computer, you can delete the archive package which you manually downloaded.
Related Links
Download Files in an Archive Package
on page 111
Where Downloaded or Restored Files Are Saved
on page 123
Ensuring Programs Can See Recovered Files
on page 128
on page 122
on page 29
Extract Files Downloaded to a Mac
on page 116
115
Extract Files Downloaded to a Mac
Prerequisite: Before you can do this, you must have chosen the Download Compressed Archive option in the
Restore Wizard for files you selected in your Mozy account online, then manually downloaded the archive package. For more information, see
Download Files in an Archive Package
on page 111.
If the Mozy Mozy Restore Manager is installed on this computer, you may prefer to use it extract your files, rather than this approach. For more information, see
Extracting and Decrypting Archive Packages with Mozy
Restore Manager Extracting Archive Packages with Mozy Restore Manager
on page 112.
1. On your computer, double-click the archive.
2. The Mac Archive Utility extracts the folder in the same location as the archive.
This will take some time.
In the extraction destination folder, a folder is created with the same name as the archive package. This folder contains all the folders and files you requested. Inside that folder, all your files are in the same folder as they were when they were sent to the Appdirect cloud.
Important: If a personal encryption key was used when you installed the Mozy software, you need to decrypt your files. For more information, see
Decrypting Your Restored Files
on page 116.
Next Steps: If necessary, move the extracted files into appropriate locations on the computer. This might mean moving them into the default documents folder for your user account on the computer. It might also mean moving personal data files for email or database programs into the necessary folder.
After you are sure all your files are in the correct folders on your computer, you can delete the archive package which you manually downloaded.
Related Links
Download Files in an Archive Package
on page 111
Where Downloaded or Restored Files Are Saved
on page 123
Ensuring Programs Can See Recovered Files
on page 128
on page 122
on page 29
Extract Files Downloaded to a Windows Computer
on page 115
Decrypting Your Restored Files
When any Mozy software was installed on your computer, if you chose to use a personal encryption key, you must have that key to decrypt files you download or restore. If you cannot provide that key, neither you nor
Appdirect can decrypt your files.
If you do need to decrypt your files, your experience will be better if you start by putting all your downloaded or restored files into a temporary folder, perhaps on your desktop. Then you can decrypt, and in that process put your files into their final destination.
If you are not sure whether you chose a personal encryption key, try to open a file that you just restored to your computer. Any text file (with the .txt extension) is probably a good choice for this test. If you cannot open the file and if you see any messaging about encoding or encryption, your files were encrypted with your personal key.
Related Links
116 Mozy User Guide
Getting Files from Mozy
on page 87
Decrypt Files with Mozy Restore Manager
on page 117
Decrypt Files on Windows with Your Personal Encryption Key
on page 118
Decrypt Files on a Mac with Your Personal Encryption Key
on page 119
on page 112
Decrypt Files with Mozy Restore Manager
Do this to decrypt files downloaded from the Appdirect cloud. These are files you may have downloaded individually from the Appdirect cloud, or which you have already extracted from a compressed archive package, but have not decrypted. You can perform this task on a single file or on several files, provided that they are all in the same folder.
On Windows, this may be more convenient than downloading and using the Crypto Utility to decrypt your files.
On a Mac this may be more convenient than installing the backup software when you may not actually need to back up the computer you have downloaded these files to.
1. On your computer, open Mozy Restore Manager.
• (Windows 8) On the Start screen, click or tap the Mozy Restore Manager tile.
• (Windows 7 or earlier) Click Start > Mozy > Mozy Restore Manager.
• (Mac) In Finder, click Mozy Restore Manager in the Applications folder.
2. A window appears prompting you to enter your Mozy username and password.
• On Windows, click Cancel.
• On Mac, ignore the login window and continue to the next step. Do not click Cancel.
3. In the Mozy Restore Manager menu, click File > Decrypt Files.
4. Browse to the location of the encrypted file or files, and then click Open.
5. Click Select a new location and specify the destination.
To overwrite encrypted files with decrypted versions, specify the folder which contains the encrypted version, and then click Overwrite existing files.
6. Click Next.
7. Review the details of the decryption.
• On Windows, click Finish.
• On Mac, click Start Restore.
(Optional) On Mac, if your files in the Appdirect cloud are encrypted with a personal key, the following message appears: Stopped: Incomplete XX files failed.
8. (Optional) On Mac, click Incomplete XX files failed.
9. In the text box labeled Please enter the personal key used to encrypt these files, type, paste, or import your personal encryption key, and then click OK.
Your files are decrypted to the location you specified in Step 4.
Related Links
Decrypting Your Restored Files
on page 116
117
Decrypt Files on Windows with Your Personal Encryption Key
If you chose to use your own personal encryption key when you first installed Mozy software on your computer and you later used Mozy on the Web to recover your files, you can download the Crypto Utility to provide your personal key and thereby decrypt those files.
You can decrypt files on a Windows computer or on a Mac, regardless of what computer they were originally backed up from. If you are restoring to a Mac, read this topic:
Decrypt Files on a Mac with Your Personal
on page 119. If you are restoring from one platform to another, there are specific issues you should be aware of. For more information, see
on page 122.
1. Download the Crypto Utility at
https://appdirect.mozypro.com/downloads/ADMozycryptoutil.exe
.
2. Save the file to a location you will remember later (such as your Desktop).
3. Right-click on the Crypto Utility file, then click Run as administrator to run the program.
118
Figure 28: Crypto Utility
4. Select one of the following key options, then click OK.
Enter Key
Import Key
Enter the password phrase you used to create your personal key.
Browse to the location of the file containing the key you saved locally when you first installed the
Mozy Backup backup software.
5. In the Source Folder field, specify the folder where you saved the files you restored.
Mozy User Guide
Getting Files from Mozy
Figure 29: File Locations
6. In the Destination Folder field, specify the folder where you want to place the decrypted files.
Note: The Source and Destination folders cannot be the same. If you're restoring to an operating system identical to the one you backed up from originally, you can specify the appropriate drive letter. If not, you'll want to understand the information in this topic:
on page 122.
7. Click Decrypt to decrypt the files.
The files are decrypted to the specified destination.
Related Links
Decrypting Your Restored Files
on page 116
Decrypt Files with Mozy Restore Manager
on page 117
Decrypt Files on a Mac with Your Personal Encryption Key
If you chose to use your own personal key when you first installed the Mozy Backup backup software, and you later used Mozy on the Web to recover your files, you must use the backup software to provide your personal key and thereby decrypt files you recovered.
You can decrypt files on a Windows computer or on a Mac, regardless of what computer they were originally backed up from. If you are restoring to a Windows computer, see
Decrypt Files on Windows with Your Personal
on page 118. If you are restoring from one platform to another, there are specific issues you should be aware of. For more information, see
on page 122.
1. Right-click the Mozy Backup backup software icon in the menu bar, then select Open Decrypt.
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
119
Figure 30: Decrypt Utility
2. Click Browse next to the Source field to specify the folder into which you saved your restored files.
3. Click Browse next to the Destination field to specify the folder where you want to place the decrypted files.
Note: The Source and Destination folders cannot be the same. If you're restoring to operating system identical to the one you backed up from originally, you can specify the appropriate drive letter.
4. Choose one of the following options to enter the key to decrypt the restored files.
• Select Enter the key manually and enter the exact phrase used to create your previous personal key. For example, if you entered This phrase is my personal key when creating your key in the previous installation, then enter this same phrase in the field provided.
• If you retained the personal_encryption_key.dat file, select Import key from file and browse to the location of the file. Select the file and click Open to load the file.
5. Click Decrypt.
The files are decrypted to the specified destination folder.
Related Links
Decrypting Your Restored Files
on page 116
Decrypt Files with Mozy Restore Manager
on page 117
View Files with the Mozy Mobile App
With the Mozy mobile app, you can view many files directly from your mobile device. For more information, see
on page 11.
1. Open the Mozy mobile app, and then enter your passcode if necessary.
2. To search for a file, tap a file type on the My Mozy tab or tap the All Files tab to see a complete file list.
(Android) Tap , and then tap Refresh.
(iOS) Pull and drag the file list to refresh it.
3. Tap a device.
The file list appears.
4. Tap the file to view it.
120 Mozy User Guide
Getting Files from Mozy
Note: (Android) To view files other than photos, tap and hold the file, then tap Download. Tap , and then tap My Mozy. Tap Downloaded and tap the file you just downloaded.
Related Links
on page 87
Share Files in the Appdirect Cloud with Apps on an Android Device
on page 121
Save Photos from the Appdirect Cloud to Your Mobile Device
on page 121
Save Photos from the Appdirect Cloud to Your Mobile Device
With the Mozy mobile app, you can download photos in the Appdirect cloud and save them to your device.
1. Open the Mozy mobile app, and then enter your passcode if necessary.
2. Browse to a photo from a backed up computer or other location.
3. Tap the file to view it.
Note: To view and download a high-resolution version of the photo, tap High-Res.
4. Choose one of the following options:
•
•
(Android) Tap , and then tap Download. Your photo is automatically saved to your gallery.
(iOS) Tap Download, , and then tap Save to Camera Roll and tap OK.
The photo is named using information about the date and time it was taken, using this format:
IMG_year_month_day_hour_minute_second
.
Related Links
on page 87
Share Files in the Appdirect Cloud with Apps on an Android
Device
On your Android device, you can share a file in the Appdirect cloud with other apps. When you share a file with another app, you can edit, email, or post your files, depending on the capabilities of each app.
1. Open the Mozy mobile app, and then enter your passcode if necessary.
2. Browse to the file you want to share, and then touch and hold the file.
The File Options menu appears.
3. Tap Share.
4. Tap the application you want to share the file with, and then follow the instructions on the screen.
Related Links
on page 87
121
Email Files from the Appdirect Cloud from Your iOS Device
From your iOS device, you can email files stored in the Appdirect cloud.
1. Open the Mozy mobile app, and then enter your passcode if necessary.
2. Browse to the file you want to share, and then tap the file.
3. Tap
, and then tap Email File.
An email opens with the file attached.
4. Enter the recipient's email address in the To field, then tap Send.
Related Links
on page 87
Why Platform Matters
The terms platform and operating system mean almost the same thing. An operating system lets your computer run its most basic functions, and is the platform upon which programs like word processors or Web browsers can be installed and used. Think of platform as a broader term that is the operating system and associated hardware, while operating system is more often used when referring to specific versions of an operating system.
There is a version of the Mozy Backup backup software that works on computers with the Windows platform.
There is a version of the Mozy Backup backup software that works on computers with the Mac platform.
Every operating system has a specific default folder structure. Your user profile has its own uniquely named folder in a specific location in the folder structure for your computer. Your backed up files are saved in the
Appdirect cloud in exactly this folder structure.
When you restore your files, you choose whether to save them onto the computer in this same folder structure or whether to save them into a different folder you specify. If the operating system and user profile of both the old and new computer are exactly identical, choosing to preserve the original folder structure when restoring is easiest.
If the folder structures are not exactly identical, regardless of whether you preserve the original folder structure or specify a different destination for your restored files, you will need to move your files into more appropriate locations.
If you are restoring files to a computer using the same platform, you can use any method available.
• Download files from Mozy on the Web. For more information, see
Restore or Download All Your Files from the Web
on page 89.
• Contact your Mozy administrator to recover your files on your behalf if your account does not permit you to restore your own files.
• Use restore options in the backup software as originally installed on the computer or after using the "replace computer" process. For more information, see
on page 29.
Note: It is best to not install the Mozy Backup backup software and use the "replace computer" process until all your previously backed up files are present on the new computer. Otherwise, you must recover all your files within your grace period, after which they are permanently deleted from the Appdirect cloud.
If the new computer has an entirely different platform, you cannot use the "replace computer" process, and you cannot restore using the backup software installed on the new computer. You can restore files only by logging
122 Mozy User Guide
Getting Files from Mozy in to your Mozy account online to select files. If your account does not permit you to restore your own files, contact your administrator for assistance.
Related Links
on page 87
Where Downloaded or Restored Files Are Saved
on page 123
Ensuring Programs Can See Recovered Files
on page 128
Where Downloaded or Restored Files Are Saved
These are the most important concepts to understand:
• Your backed up files are saved to the Appdirect cloud in exactly the same folder structure as on the computer, including the drive letter and user profile folder name.
• To some extent, the folder structure for your files is determined by your computer's operating system.
• When you download or restore files, you receive them in exactly this same folder structure.
• When you restore or download from Mozy, regardless of how you do it, you can choose where the files are saved on your computer. You may specify a folder, or you may be able to use the original or default location.
When You Save to the Original Location
Let's say you are backing up files and folders under your user profile's default documents folder on your Windows
7 computer. Your files are backed up to the cloud in a folder structure like this:
C:\Users\your user name\My Documents
The computer you are restoring files to is Windows 7 and your user name on that computer is exactly the same.
The key point is that the folder structures are identical, including your user profile folder named your user name.
In this case, restoring to the C drive and preserving the original location of the files is best since the folder structures are the same. This makes finding your restored files simple.
Now, let's say the computer you download or restore files to is not identical for any of these reasons:
• Your user profile name is different.
• The destination computer uses a different version of Windows.
• The destination computer has a second drive or partition for your files, reserving the C drive or partition only for the operating system and installed programs.
• The destination computer is a Mac.
If you choose to preserve the original location, that location either doesn't exist on the destination computer, or in the case of a system file partition may not be appropriate. However, the original folder structure for the files is created on the destination computer when you restore or download. This means you will have to move files into more appropriate locations after they are saved.
In the case of differing user profile names, you can move the saved folders and files into the correct user profile folder for the destination computer. So let's say that the name of your user profile on the destination computer is new user name instead of old user name. You would move files from
C:\Users\old user name\My Documents to
C:\Users\new user name\My Documents
.
In the case of different versions of the operating system, such as Windows XP to Windows 7, you might have to move files from
123
C:\Documents and Settings\your user name\My Documents to
C:\Users\your user name\My Documents
.
In the case of a dedicated data drive or partition, you might move files saved into
C:\Users\your user name\My Documents to
D:\
.
In the case of files from a Windows computer being restored or downloaded to a Mac, you might move files saved from the newly-created My Documents folder to the existing Mac Documents folder for your user profile.
When You Specify a Location
If you specify a location to restore or download to, your folders and files are saved to that location inside their original folder structure. The result is that you may have to look a little harder to find your files, even if the computers have identical folder structures.
Let's say that when you restored or downloaded all your files, you specified that they be saved into the My
Documents folder. This means that your restored files could be inside a folder structure like this:
C:\Users\your new user name\My Documents\C\Users\your old user name\My
Documents
You would then need to move all the files from the deepest My Documents folder up into the default My
Documents folder for your new user profile.
To summarize, it is very helpful to know exactly what your user profile is, and to be familiar with your computer's folder structure. This makes it easier to find files you download or restore from Mozy.
Related Links
on page 87
on page 122
on page 29
Ensuring Programs Can See Recovered Files
on page 128
124 Mozy User Guide
Chapter
7
When You Have a Problem
In most situations, Mozy software performs its tasks without issues. However, if an issue does occur, you may be able to resolve it on your own with a little bit of research, or you can request assistance. The problems you encounter may be related to the backup software itself, or they can also be related to your Mozy account. Your computer's settings can also affect the way Mozy runs.
Topics:
•
•
•
•
•
•
Frequently Asked Questions
When Backups Do Not Start Or Complete
Request Assistance
Renaming, Moving, and Deleting Files
Ensuring Programs Can See Recovered Files
Troubleshooting
Frequently Asked Questions
This topic lists frequently asked questions and provides brief answers with links to relevant topics.
Why is my first backup taking so long?
The time your first backup takes depends on how many files are selected, how big each file is, and how fast your upload speed is. It is normal for your first backup to take a long time. You can use your computer while it backs up. You can also turn your computer off if necessary. The next time a backup begins, an interrupted backup session resumes where it left off. Reported progress for every backup begins at 0% because it does not include progress made during previous sessions.
Related topics
•
Duration of Backups and Downloads
on page 129
•
on page 10
How long does Mozy keep files I delete from my computer?
Mozy does not permanently keep files you delete from your computer. Files you delete from your computer or deselect from backing up are available to recover during a grace period, in case the deletion was not intentional.
For more information, see
on page 33.
125
When does an account expire?
Paid accounts in good standing never expire automatically. As long as a valid payment method is on file, accounts automatically renew according to the terms of the selected plan and type of account.
Related topics
•
on page 9
Can I change the type of encryption key I use for backing up my files?
Not without uninstalling the Mozy Backup backup software, then reinstalling it and backing up all your files again. For more information, see
on page 14.
Why can't I see my old backups on my new computer?
If you used the "replace computer" process while installing the Mozy Backup backup software on a new computer and the first backup is finished, you can still see your old backups from which to restore or download files. You need to change the date to a time before the Mozy Backup backup software was installed on the new computer.
Related topics
•
Recovering Files Deleted from Your Computer
on page 106
•
Recovering Older Versions of Files
on page 106
Related Links
on page 125
When Backups Do Not Start Or Complete
Pre-requisite: The Mozy Backup backup software must be installed and your first backup must have completed successfully.
If backups do not succeed, there are some things you can do to attempt to resolve the issue. After attempting each of these resolutions, start a backup manually to see whether the issue is resolved. To start a backup manually:
• (Windows) Right-click the Mozy Backup backup software icon in the notification area, then click Start
Backup. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
• (Mac) Click the Mozy Backup backup software icon in the menu bar, then click Back up Now.
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
To troubleshoot backups which do not start or complete:
1. Restart your computer.
2. Verify that your computer is running and has an Internet connection at the time of the backup attempt. The computer cannot be turned off or in sleep, hibernate, standby or any similar mode. The backup software
126 Mozy User Guide
When You Have a Problem cannot wake up a computer in those states. Consult the help topics provided with your computer's operating system to see how to verify your computer's power settings.
3. If you are backing up on a schedule, ensure that it is set to start at a time when your computer is on.
For more information, see
on page 67.
4. Make sure that your backups are not suspended.
For more information, see
on page 139.
5. Verify that your back up speed is set high enough to allow the backup software to back up.
For more information, see
on page 74.
6. If you use a proxy server, verify that it is set correctly.
7. Temporarily disable your firewall and anti-virus programs. Consult the help topics provided by your firewall and anti-virus programs to see how to do this.
Firewall and anti-virus programs which had not previously interfered with backups can receive updates which cause them to begin treating the backup software as a threat.
If a backup succeeds when the firewall and anti-virus programs are disabled, change your firewall and anti-virus settings so they don't block the backup software. Help topics provided by your firewall and anti-virus programs should describe how to add exceptions and change other settings as necessary.
On a Windows computer specifically, grant access or trusted status for all listed programs associated with
Mozy, such as ADMozybackup.exe, ADMozyconfig.exe, ADMozystat.exe, or the entire
C:\Program Files\ADMozy folder if possible.
8. Look in the History for error messages. The Mozy Backup backup software may be reporting issues with attempts to back up.
• (Windows) For more information, see
See Backup History in Mozy Backup Backup Software for Windows
on page 56
• (Mac) For more information, see
See Backup History in Mozy Backup Backup Software on a Mac
on page
58.
If these suggestions do not resolve the issue, you may seek assistance. For more information, see
on page 127.
Related Links
on page 125
Request Assistance
For assistance, contact
http://info.appdirect.com/developers/mozy-application-support
.
Related Links
on page 125
Renaming, Moving, and Deleting Files
The Mozy Backup backup software ensures that exact copies of your current file selections are in the Appdirect cloud, including updates when you delete, move, or rename a file.
There are different reasons a file can be considered deleted.
127
• You intentionally delete or deselect a file from backing up.
• A drive on your computer is malfunctioning, causing some or all files to appear to be missing and therefore deleted. During your grace period you can resolve the issue with the drive, possibly by restoring your files to a replacement drive.
• You install the Mozy Backup backup software on a new computer using the "replace computer" process, and the first backup completes before files from an old computer are restored or moved to the new computer.
When you rename a file on your computer, the backup software deletes the file with the old name and creates a new copy of the file with the new name. The old file remains in the cloud according to the grace period for your account.
When you move a file from one folder to another on your computer, the backup software treats it the same as renaming a file.
Related Links
on page 125
on page 33
on page 29
Ensuring Programs Can See Recovered Files
When you restore files, they are restored to the same folder structure they were in when they were backed up.
If your operating system, your user profile name, and your folder structure is exactly this same, this is usually sufficient for most programs to be able to find your files. However, if any of these are different, you may need to manually move files to more appropriate folders.
If files are not immediately available, you may need to use the File > Open command in the corresponding application to open the files.
In some cases, having the file in a particular folder is not sufficient. You may also need to point certain programs, such as email or financial programs, to where its data file was restored. You may also need to point certain programs, such as email or financial programs like Outlook, Entourage, or Quicken, to where its data file was restored. After your files are in the correct folder, use the File > Open menu in that program to actually open the necessary file.
Because many customers have this issue with MS Outlook on Windows, this general information may help you find the topics you need in the documentation provided by Microsoft for your version of MS Outlook. It may also help you understand how to research the documentation for other programs.
On Windows, MS Outlook stores email, contacts and other items in single, large data files. Most often, these are Personal Folders files, or .PST files. If you search the product help or documentation for .PST or data file, you should see many topics that can help you re-associate MS Outlook to your restored email. For example, if you use MS Outlook 2007, its help article titled Move an Outlook data file from one computer to another may be useful.
Related Links
on page 125
Where Downloaded or Restored Files Are Saved
on page 123
on page 122
on page 29
128 Mozy User Guide
When You Have a Problem
Troubleshooting
If you have a specific question about Mozy that you do not see answered elsewhere, you may find the answer here.
Related Links
on page 125
Duration of Backups and Downloads
on page 129
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130
Extra Files Are Showing in Mozy on the Web
on page 131
Files Failed to Decrypt in Mozy Restore Manager
on page 131
(Mac) Error When Installing Backup Software
on page 131
Duration of Backups and Downloads
During backups, both initial and routine, your files are uploaded to the Appdirect cloud. When you download or restore your files, they are downloaded to your computer from the Appdirect cloud. Mozy receives and sends files as fast as your connection permits.
During installation of the backup software, your Internet speed is tested to ensure that your connection is fast enough for backups. You can get a rough estimate of your transfer speed before you begin your initial backup by using a test site such as
Speakeasy
or
Speedtest
. You can search online for other testing tools or use tools made available by your Internet service provider.
The speed of your Internet connection can vary widely, and is influenced by things that Mozy does not control.
Repeating Internet speed tests will often give you varied results due to the amount of congestion on the Internet, applications on your computer, and more. However, your numbers should not change by more than 50%.
Initial backups can take a long time to complete if you have a large amount of files. Approximate backup times are provided to help you roughly understand what to expect.
Table 3: Approximate backup times
Data/Speed
100 MB
500 MB
1 GB
5 GB
10 GB
30 GB
56 Kbps
4 hours
21 hours
2 days
9 days
18 days
54 days
256 Kbps
1 hour
5 hours
10 hours
2 days
4 days
12 days
1.5 Mbps
10 minutes
45 minutes
2 hours
8 hours
16 hours
2 days
10 Mbps
2 minutes
7 minutes
15 minutes
1 hour
3 hours
7 hours
100 Mbps
9 seconds
42 seconds
2 minutes
8 minutes
15 minutes
43 minutes
Ideally, you would be able to back up at the maximum rate of your Internet connection, but other factors can affect how long it takes. Because of these factors, Appdirect cannot provide a specific estimate for how long backups take.
Table 4: Factors influencing data transfer times
Factor
Amount of data
Details
The more data you have to back up, the more time it takes.
129
Factor
Number of files
Size of files
Internet connection speed
Whether your computer has an
Internet connection
Details
The backup software must prepare each file individually for backup. The more files you have, the more preparation time is needed.
Large files can take longer to back up, especially if the backup is interrupted and resumes numerous times.
Internet connection speeds can fluctuate greatly. Speeds, especially for home users, can sometimes drop to a small fraction of the maximum speed. As speeds slow down, backup times increase.
Network access by other applications on your computer
If other applications on your computer, such as a Web browser or email program, are accessing the
Internet at the same time you are backing up data, the backup time increases.
Network access by others on your network
If you are on a network with others also accessing the Internet, the backup time increases.
Changes in the state of the computer
Computer usage
If your computer is shut down or goes into sleep, hibernation, or stand by mode, the backup stops.
When the computer is active again and a backup session begins (either manually, or according to schedule or automatic settings), it resumes where it left off.
If your computer's processing resources are heavily used, such as accessing files or processing data, fewer resources are available for use by the backup software to transfer files. This can result in slower backups.
Performance settings in the backup software
You can determine how much of the available Internet connection is used by the backup software.
When using Windows, you can also determine how much of the computer's processing resources are available to the backup software. If performance for the backup software is set low, backups are slow and possibly even stopped.
If your computer loses its Internet connection your backup is interrupted. It should automatically resume at the next opportunity.
After your initial backup, subsequent backups are relatively quick. Chances are that you won't even notice them.
This is possible because the backup software performs what are called differential backups, which means that only the portions of your files which changed since the last time those files were backed up are uploaded, along with any new files selected for backup. This saves significantly on time, bandwidth and storage space.
If you have many files, restoring or downloading them can take a long time for all the same reasons as uploading them. However, many Internet service providers much higher speeds for downloads than for uploads. This means that restoring or downloading files can be much faster than backing them up.
Note: The backup software automatically resumes interrupted backups and downloads. Progress is reported for each session individually. When a transfer resumes, the progress reported always starts at 0% because it represents only the amount of the remaining data to transfer. For example, you have 1 GB of files to back up, and half was backed up before the session was interrupted. When the backup later resumes, the beginning progress is 0% for the remaining 500 MB, rather than 50% on the full 1 GB.
Related Links
on page 129
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
If settings for the Mozy Backup backup software on your Windows computer are visible but you cannot access them, there are a few possible solutions.
First, you may be able to notify Windows to grant you access to these settings. The steps for doing this differ slightly depending on which version of Windows you have.
Windows 8
Windows 7
In the User Account message box, click Yes.
On the Mozy Backup backup software Settings window, click the link for the User Account Control icon.
130 Mozy User Guide
When You Have a Problem
Windows Vista In the upper-right part of the Mozy Backup backup software Settings window, click Change settings that are currently
unavailable, then in the Windows Access Control Window, click Trust.
The Mozy Backup backup software Settings window reloads and you can now access settings that were previously grayed out.
Second, you may need to log in to Windows with a user account which has administrative permissions. For more information, consult the help for your Windows operating system.
Settings may be managed and locked by your Mozy administrator.
Related Links
on page 129
Extra Files Are Showing in Mozy on the Web
You may see files in Mozy on the Web that you don't have on your computer, and that you did not back up.
One reason for this is that these may be artifacts of the backup process that are shown only for a certain kind of file. Mac computers use these types of files. If you restore files, you do not need include them; however, no harm will result if you select them.
Related Links
on page 129
Files Failed to Decrypt in Mozy Restore Manager
Downloading files with Mozy Restore Manager may result in a list of files that failed to decrypt.
While rare, this could happen if any files being downloaded were encrypted with a different key. One reason for this is when the Mozy Backup backup software is reinstalled (as when a computer is replaced), and a different key is chosen from the one used the first time the backup software was installed.
When you see this list of files which failed to decrypt, you have an opportunity to provide an alternate key to decrypt those remaining files.
Related Links
on page 129
(Mac) Error When Installing Backup Software
The Mozy Backup backup software uses two different service types: desktop service and server service. You may have tried to install a desktop service on a server operating system if you got the following error: Your
Mozy product does not support Mac OS X Server or OS X with Server tools installed.
Mozy with desktop service only works with desktop operating systems. If you have Mac OS X Lion 10.7 Server,
Mountain Lion OS X 10.8 Server, or if you've installed OS X Server tools, then your operating system is no longer compatible with the Mozy Backup backup software because you have a server operating system.
To continue using the backup software, either remove Server tools or request assistance. For help with removing
Server tools, contact Apple support.
Related Links
131
on page 129
on page 127
132 Mozy User Guide
Chapter
8
Updating Mozy
Updating the backup software ensures that you have latest new features and improvements. The backup software also benefits from updates to keep pace with these other features and services which are always up-to-date.
• Mozy mobile app
• Mozy on the Web
• Mozy Restore Manager
You can update the backup software automatically or manually. On rare occasions an update may be mandatory. If this is the case, you are notified of this requirement and receive multiple reminders to update manually before you are automatically updated. This only occurs when an update is a significant security risk or other such necessary update.
If you are updating automatically, it may take some time for the update to occur. You can always update manually.
Topics:
•
•
•
•
•
•
Update Backup Software Automatically
See What Version of Backup Software You Have
Manually Update Backup Software
Update Mozy Mozy Restore Manager
Update the Mozy Mobile App
Uninstalling or Reinstalling
Update Backup Software Automatically
By default, the Mozy Backup backup software is set to update itself automatically when new versions are made available.
You can change whether the Mozy Backup backup software updates itself automatically at any time.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Choose one of the following:
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
133
•
(Mac) Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy
Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. If prompted, enter your username and password.
3. Choose one of the following:
Windows
Mac
Click the Options tab, then click the Advanced tab.
Click the Options tab.
4. Enable automatic updating.
Windows
Mac
Select Automatically update the client software without prompting me, and then click OK.
Select Install updates automatically.
Related Links
on page 133
See What Version of Backup Software You Have
on page 134
Manually Update Backup Software
on page 135
on page 136
See What Version of Backup Software You Have
Viewing the version of the backup software you have installed is helpful if you want to review the release notes or ensure you are running the most recent version of the software.It may be possible that your account administrator is managing Mozy updates.
1. Choose one of the following options.
•
•
• (Windows 8) On the Start screen, click Mozy Settings.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then click About. For more information, see
Open the Backup Software on Windows through the
on page 36.
(Mac) Click the Mozy Backup backup software icon in
Preferences.
the menu bar, then select Open Mozy
2. The next window shows version information for the backup software.
• (Windows 8) This is the splash screen which appears while the Settings window prepares to open.
• (Windows 7 or earlier) This is the About Mozy window.
• (Mac) This is the Mozy Preferences window, which shows the version number in the lower left corner.
Related Links
on page 133
Update Backup Software Automatically
on page 133
Manually Update Backup Software
on page 135
134 Mozy User Guide
Updating Mozy
Manually Update Backup Software
The Mozy Backup backup software is set by default to update automatically when new versions become available.
However, you can manually update the backup software any time. You may need to do this if you have disabled automatic updates, or if you have an issue with the automatic update feature.
The manual update process is similar to the initial installation process; you download and install the backup software. However, when you update manually, you do not typically need to uninstall the current version of the software, and you might not need to provide your account credentials as you do with an initial installation.
If you are in Windows and an update is available, you can right-click the Mozy Backup backup software icon in the notification area and select Update Mozy in the menu to update the software. If no updates are available, this menu option is hidden.
Note: If you do not see the Mozy Backup backup software icon, you may need to enable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
Related Links
on page 133
on page 21
Installing Mozy Backup Backup Software
on page 22
Update Backup Software Automatically
on page 133
See What Version of Backup Software You Have
on page 134
Update Mozy Mozy Restore Manager
Prerequisite: Mozy Mozy Restore Manager must be installed before you can update it. To obtain Mozy Restore
Manager for the first time, you must select files from the Appdirect cloud, and then in the Restore Wizard select
Direct Download with Mozy Restore Manager as the delivery method. This automatically downloads and installs
Mozy Restore Manager. For more information, see
Download Files with Mozy Mozy Restore Manager
on page
109.
Every time you choose the Direct Download delivery method in Mozy online, you have an opportunity to download Mozy Restore Manager again. You may want to do this if you are experiencing difficulties with Mozy
Restore Manager.
Aside from that, if a Direct Download is available in your Event history, you may download Mozy Restore
Manager from there and then install it.
1. Use a Web browser to log in to your account online.
• At
https://appdirect.mozypro.com/login/user
, type your email address and password in the appropriate fields, then click Log In.
2. Click or tap your user name, then click or tap Event history.
3. Click or tap any Direct Download in the list of events.
4. In the Details pane, click Download the Mozy Mozy Restore Manager.
5. Save the installation file.
If your browser is not using the default download settings to automatically save the file to the Downloads folder, you may be prompted to either run or to save the file. If prompted, click Save and save the file to a location where you can easily find it, such as your desktop.
135
operating system
Windows
Mac default download location
C:\Users\Username\Downloads
/Users/Username/Downloads
Username represents your user name for your user account on that computer.
6. Find and double-click the file you just saved to install Mozy Restore Manager as you would any other program.
Mozy Restore Manager is updated.
Related Links
on page 133
Update the Mozy Mobile App
You can manually update the Mozy mobile app.
For information about updating the mobile app for Android, see
https://support.google.com/googleplay/answer/113412?hl=en
.
For information about updating the mobile app for iOS, see
http://support.apple.com/kb/ts1702
.
Related Links
on page 133
on page 30
Uninstalling or Reinstalling
There are several reasons you may want to uninstall the Mozy Backup backup software. Uninstalling the Mozy
Backup backup software does not close your Mozy account.
If you intend to reinstall the Mozy Backup backup software and if you have used a personal encryption key or a corporate encryption key, changed default settings, or have a complex set of rules for automatically selecting files, you should make note of these before you uninstall. This will make it easier to personalize your settings when you reinstall. If you are using Windows, you have the option when you uninstall to save your settings.
Saving your settings only eliminates the need to reselect files, reselect backup sets, and recreate custom backup sets; you will still need to make any needed changes to other settings. When you reinstall on the same computer where you saved your settings, you are automatically asked whether you want to import your saved settings.
Related Links
on page 133
Uninstall Backup Software for Windows
on page 137
Uninstall Backup Software for Mac
on page 137
on page 138
on page 14
on page 22
on page 87
on page 139
on page 127
136 Mozy User Guide
Updating Mozy
Uninstall Backup Software for Windows
Uninstalling the backup software allows you to prepare for a reinstall or close your Mozy account.
1. If you use Windows 7 or earlier, choose an option.
a) Click Start > All Programs > Mozy > Uninstall Mozy.
2. If you use Windows 8, choose an option.
a) With the Start screen showing, type Control Panel.
b) In the Windows Control Panel, right-click Mozy and click Uninstall.
3. Click Yes to confirm uninstalling the backup software
4. Click Yes if you wan to save your configuration settings.
Save your settings if you plan to reinstall and do not want to reselect files, reselect backup sets, and recreate custom backup sets. During reinstallation, you will be asked if you want to use your saved settings. For information, see
on page 136.
5. If you are prompted to restart, click Yes.
Related Links
on page 136
Uninstall Backup Software for Mac
on page 137
on page 22
on page 87
on page 139
Uninstall Backup Software for Mac
Uninstalling the backup software allows you to prepare for a reinstall or close your Mozy account.
Note: If your Mozy account is closed before you uninstall the backup software, to uninstall it you can hold down the Option key on your Mac while clicking the Mozy Backup backup software icon in the menu bar, then select Uninstall Mozy. If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
1. Click the Mozy Backup backup software icon in the menu bar, then select Open Mozy Preferences.
Note: If you do not see the Mozy Backup backup software icon, you may need to reenable it. For more information, see
Reenable the Mozy Backup Backup Software Icon
on page 84.
2. Click the Summary tab.
3. Click Uninstall.
4. (Optional) To save your configuration file, select Keep configuration and log files.
5. Click Uninstall to verify the uninstall.
6. Enter your user name and password in the appropriate fields, then click OK.
Related Links
on page 136
Uninstall Backup Software for Windows
on page 137
137
on page 22
on page 87
Deleting a Computer from Your Account
on page 139
Uninstall the Mozy Mobile App
You may want to uninstall the Mozy mobile app if you no longer want your device to have access to your files in the Appdirect cloud or if you plan to cancel your Mozy account. If your phone is lost or stolen, you can expire access to the mobile app to erase your favorites, history, and passcode, preventing others from accessing your data in the cloud. Uninstalling the Mozy mobile app only removes the app from your device. Your files remain in the Appdirect cloud, any files downloaded from the cloud to your device remain on your device, and your
Mozy account is not canceled. If you plan to cancel your Mozy account, uninstall the mobile app first in case you have a problem and need to contact support.
For information about uninstalling the Mozy mobile app on Android, see
https://support.google.com/googleplay/answer/2521768?hl=en
.
For information about uninstalling the Mozy mobile app on iOS, see
http://support.apple.com/kb/TI135
.
Related Links
on page 136
on page 139
Expire Access for the Mozy Mobile App
on page 19
138 Mozy User Guide
Chapter
9
Stop Using Mozy
You can stop using Mozy permanently, in part, or temporarily.
To stop using Mozy permanently, close your account.
To stop using Mozy in part, you can delete a specific computer from your account. You might want to do this if you're replacing an old computer with a new one.
To stop backing up with Mozy temporarily, you can suspend automatic or scheduled backups on a specific computer.
Topics:
•
•
Temporarily Stop Backing Up
Permanently Stop Backing Up
Temporarily Stop Backing Up
You can suspend automatic or scheduled backups on a specific computer.
You might want to do this while
• you are adding or removing drives.
• you have an external drive selected for backup which is not connected to the computer.
• you are having work done on a computer.
While automatic or scheduled backups are suspended, you may still back up manually any time you wish.
If you cannot change this setting and you use Windows, you may be able to resolve this issue yourself. For more information, see
If Settings Are Greyed Out in the Mozy Backup Backup Software for Windows
on page 130. You may not be able to change this setting if your account administrator is managing it for you.
1. Choose one of the following options.
•
•
• (Windows 8) On the Start screen, click the Mozy Settings tile.
(Windows 7 or earlier) Right-click the Mozy Backup backup software icon in the notification area, then select Settings > More Settings. For more information, see
Open the Backup Software on Windows through the Notification Area
on page 36.
(Mac) Click the Mozy Backup backup software icon
Preferences.
in the menu bar, then select Open Mozy
2. Choose one of the following options.
• (Windows) Click the Options tab.
• (Mac) Click the Options tab.
139
3. Choose one of the following options.
• (Windows) Click Scheduling, then select Temporarily suspend automatic and scheduled backups, and then choose how long you want to suspend backups.
• (Mac) Next to Automatic Backups, select how long you want to suspend backups. Your changes are saved automatically.
4. (Windows) Click OK.
Your changes are saved and the Settings window closes.
Related Links
on page 139
Permanently Stop Backing Up
You can permanently stop backing up a single computer by uninstalling the Mozy Backup backup software.
Uninstalling the backup software does not remove your files from the Appdirect cloud, nor does it remove the computer from your account or close your account.
To stop using Mozy entirely, you can uninstall all the software from all your computers, and you can then close your account.
Related Links
on page 139
on page 136
on page 139
140 Mozy User Guide
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project