SkyAgent User Guide

SkyAgent User Guide
SkyAgent
User Guide
29 Apr 2015
Online Registration
Online Registration
Please click here to get to the webpage
Select accordingly if
you are a IATA agent
or Non-IATA agent
Online Registration
For IATA-agent, complete online form
For Non-IATA agent
Download the application form
here and send the completed form
to [email protected]
Processing time is about
2 working days.
SkyAgent Login
Download the user guide for easy reference
Username refers to your IATA code
/ Agency ID given during sign-up
Create New Booking
Create New Booking
Make a Booking
Insert your flight details
If you have a promotion
code to use, insert here
Search Flights
Manage your search details
Select your flight
Select fare product
Select your product class
and click ‘Continue’
Passenger Details
Insert Pax details
Check and add any SSR
that you would like
(Baggage / Meals)
Seat Selection & Add-on
ScootInSilence
No Kids < 12 years old
Stretch
50% more legroom
Super
30% more legroom
Standard
Choose a window / aisle seat
Select your
add-on services
Payment Methods
Payment Modes
•
•
•
•
Processing fees applicable if Credit card is used
Credit Card
Voucher
BSP Weblink
Agency Credit
‘Hold’ function (24 hours only)
Select ‘Hold’ only is you are making payment by Credit Card,
Agency Credit payment.
If you are making payment by BSP, you must select ‘BSP’ and you
will be given hold period of 24 hours.
Additional options for different
markets
SingPost (SG)
Alipay (CN)
POLi (AU)
Payment (Agency Credit)
Your Agency Credit Balance
For top up credits procedure, please click here
Minimum amount of $10,000 SGD or equivalent is required for each top-up transaction
Manage Your Bookings
Summary of Your Bookings
View your
bookings:
- Past
- Paid
- On hold
For a snapshot of all paid bookings, select ‘Bookings paid’
List can be extracted out to Excel by copying and pasting the selected data in an Excel file.
/ Page 15
Bookings - On Hold
You may choose to make payment or edit the flight details
/ Page 16
Edit Bookings
Edit, View or Print your bookings
Select ‘Edit’ to manage your
booking
/ Page 17
Edit Booking
Changes are not permitted 48 hours before
your flight departure.
Changes allowed include:
- Name*
- Flight*
- Add-on SSR
*Change Fees and Fare difference applicable
/ Page 18
Edit Booking – Finalizing
Pending amount for payment
Confirm your changes
Click ‘Complete
Changes’ to finalize
/ Page 19
Creating Sub-Agents
Create Sub-Agent
Registering New Users
Useful when your agency has
>1 ticketing staff
Each User will be accountable
for their bookings made
/ Page 21
View Agents Details
View your Existing Users
/ Page 22
Edit Personal Profile
Update your profile
/ Page 23
Contact [email protected] for enquiries
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