Groups Online Booking System User Guide

Groups Online Booking System User Guide
Groups Online Booking System
User Guide
07 MARCH 2016
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
CONTENTS
Online Registration
4
Request for Quotation
8
Accepting Quotation
16
Payment
20
Name List Submission
25
Resizing of Group
28
Adding SSR: Meals/ Baggage/ Infant
31
Adding Sub-Agents
35
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Online Registration
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Sign-up Instruction
Are you a
Travel
Agent?
NO
Sign up as a NONTravel Agent
YES
Are you
already a
Scoot
SkyAgent
user?
NO
Sign up SkyAgent
account here
YES
Sign up as
a Travel
Agent user
here
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
You will receive an
email on your
SkyAgent ID
One time Online Registration
Please go to www.groups.flyscoot.com
-Travel agent*, select Agent registration
Email address used to sign up here must
match with your Sky Agent account.
Please
select
-General public select Non Agent
registration
* Travel Agents are required to sign-up for SkyAgent account prior to
registering.
http://www.flyscoot.com/index.php/en/agent-info-skyagent
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Travel Agent Registration
Email address must match with your SkyAgent
account
If you’re not IATA-registered, input your SkyAgent ID
This is your SkyAgent ID
An email confirmation will be sent to you once sign-up is completed.
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Request for Quotation
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New Booking Request
Select
•
•
Ad hoc request for 1 booking
Series request for a block of bookings with multiple travel dates
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New Booking Request - Adhoc
Select your journey type
Select Flight if you have
more than 1 flight option
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New Booking Request - Adhoc
Group size, including adults,
children (>24 months old) and
infant who wish to occupy a
seat. Infant who do not occupy
a seat, will be charged an infant
fee at a later stage of booking.
Eg, put 20 if you have 15
Adults and 4 Children, and you
would like a seat for Infant
Click Submit once your request is completed.
You will receive the quotation in your designated email within
30mins.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
New Booking Request - Series
1. Select your
journey type
2. Select your travel
requirements for Onward /
Return sector
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3. Select your day preference
if you have, otherwise select
all for a complete search
New Booking Request - Series
4. Group size, including adults,
children (>24 months old) and
infant who wish to occupy a
seat. Infant who do not
occupy a seat, will be charged
an infant fee at a later stage of
booking.
Eg, put 20 if you have 15
Adults and 4 Children, and you
would like a seat for Infant
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
5. Click Add details to confirm the
selection
New Booking Request – Accepting Series
6. Select the
sectors and click
MAP.
7. Groups will be created based on the selection match.
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New Booking Request – Accepting Series
8. Verify again if the groups are correct.
Remove those that are unwanted
9. Click Accept.
You will receive the quotation in your designated email within 30mins.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Accepting Quotation
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Accepting Quotation
Sign in the GroupRM, select “View Request”, select your Request ID and click on
“View response”
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Accepting Quotation
Note the Expiry of the
Quotation
Read through our Scoot Group Policy.
Click ‘Accept’ to proceed.
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Accepting Quotation
Select your payment
preference
Quotation accepted and PNR is given.
An email will be sent to you with the
next steps.
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Payment
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Payment
If you select Make
payment now
Select the mode of payment:
Travel Agent with Agency Account can
choose to settle the payment using Agency
Account.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Payment
By Bank Transfer (Only for Booking Currency In SGD, AUD, HKD and THB)
Bank transfer will take approximately 2-3 working days (excluding weekends and public holiday).
Payment must reach Scoot before the due date.
Send an email to [email protected] with a PDF image of bank transfer as proof of payment. Bank
charges (if any) will be borned by the payee. Final amount received must be equivalent to final
amount due.
By Cheque Payment (Only for Booking Currency In SGD and HKD only)
Cheque payment will take about 3-5 workings days (excluding weekends and public holiday).
Payment must reach Scoot before due date.
You have to issue a cheque to: Scoot Pte Ltd
Send an email to [email protected] with the 2 PDF files (Cheque image + bank-in slip image) as
proof of payment.
By Credit Card Payment (^ Processing Fees apply)
VISA/MASTERCARD - (For all Booking currency)
AMEX - (For all Booking currency, except for CNY)
JCB - (For Booking currency in SGD and JPY only)
Please email to [email protected] the following Credit card details:
Credit Card Type: VISA/MASTERCARD/AMEX/JCB
Credit Card Number (please omit space and dash):
CVV:
Name on Card:
Expiry Date:
Please note that an admin fee of S$30 will be imposed for each declined transaction. Ensure you have
sufficient credit, and correct card details before submitting for payment.
^ S$10 per passenger per 1-way travel.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Payment
SGD Bank Account:
Bank Name:
Bank Address:
Bank Code:
Bank Branch Code:
SWIFT Code:
Bank Account Name:
SGD Bank Account No:
Citibank N.A, Singapore
8 Marina View, #16-01 Asia Square Tower 1, Singapore 018960
7214
001
CITISGSG
Scoot Pte Ltd
0-855079-003
AUD Bank Account:
Bank Name:
Bank Address:
Bank Code:
Bank Branch Code:
SWIFT Code:
Bank Account Name:
AUD Bank Account No:
Citibank N.A, Singapore
8 Marina View, #16-01 Asia Square Tower 1, Singapore 018960
7214
001
CITISGSG
Scoot Pte Ltd
0-855079-046
AUD Bank Account
Bank Name:
Bank Address:
Account Name:
BSB:
Account Number:
Australia and New Zealand Banking Group Limited
20 Martin Place, Sydney NSW
Scoot Pte Ltd
012055
836092849
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Payment
HKD Bank Account:
Bank Name:
Bank Address:
Account Name:
Account No:
Bank Code:
Branch Code:
SWIFT Code:
THB Bank Account:
Bank Name:
Bank Address:
Account Name:
Account No:
Bank Code:
Branch Code:
SWIFT Code:
CNY Bank Account:
Bank Name:
Bank Address:
Account Name:
Account No:
SWIFT Code:
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Citibank ,N.A, Hong Kong Branch
Citibank Tower, Citibank Plaza, 3 Garden Road, Central,
Hong Kong
Scoot Pte Ltd
1-227390-006
006
391
CITIHKHX
Standard Chartered Bank (Thai) Public Company limited
90 North Sathorn Road, Silom, Bangrak, Bangkok 10500
Thailand
Scoot Pte Ltd
00100836429
020
101
SCBLTHBX
HSBC Bank (China) Co. Ltd
HSBC Bank (China) Company Limited Tianjin Branch.
No.1 Ocean Shopping Plaza, Haihe Dong Lu Hebei
District, Tianjin, China, 300010
Scoot Pte Ltd (Tianjin Office)
625-002985-001
HSBCCNSHTJN
Name List Submission
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Name List Submission
Select Name list
Indicate your request ID or PNR and click Search
Click on
to submit
names.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Name List Submission
1) Download the right
template version,
complete and save.
2) Choose File for upload
3) Click Upload
Infants to be added in
same order sequence of
passenger list
Please verify all passenger
details.
Click Save if names are
subject to changes
Changes are allowed
48hours before departure
Click Save and Submit
if names are confirmed.
No changes to the
booking will be allowed.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Resizing of Group
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Resizing of Group
1. Select Request
3. Click Raise Request to resize
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
2. Indicate your Request ID, Click Search
Resizing of Group
Reduce the group size
Increase the group size
Indicate the number of passengers to
upsize/downsize and click raise new request.
Upsize(< 10): A new quotation on the
additional pax will be sent. Deposit payment is
required for the 1st booking before you can
accept the new Upsize request. Make a new
request if >10.
Downsize: An email will be send to you once
downsize is approved. Group Policy apply.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Adding SSR: Meals/ Baggage/ Infant
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Add SSR
All SSR must be added at least 72 hours before first flight departure.
Indicate either Request ID, or PNR in the
search
Click View SSR to add Meals/ Baggage/ Infant
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Add SSR
Select the preferred meals
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Add
Baggage
Add Infant
Infant details to be
uploaded at name list
submission
Add SSR
Click if the same meal
/ extra Baggage is to
be applied to all pax
Additional amount to be paid and click proceed
to pay by Agency Account. Refer to Payment
for other mode of payment.
All SSRs added are Non-refundable.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Adding Sub-Agents
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Add Sub-Agents
Click Add User and
complete the
details.
Refer to next slide
for Agent Roles.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Add Sub-Agents
Travel Admin
Travel manager (TM)
Raising request
View the request
Make payment
Update name list
Booking analytics
Request resize
User details (Add, View and Edit
User)
Add SSR
Reports
Support
Raising request
View the request
Make payment
Update name list
Booking analytics
User details(Add, View and Edit
User)
Reports
Travel agent/Employee
(TA)
Raising request
View the request
Make payment
Update name list
Booking analytics
* Only the user who requests for quotation, make payment, etc will
receive the mails from the tool. Travel admin will not get the mail copies.
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
Contact Us
[email protected]
© Copyright 2015 Scoot™ Pte Ltd (BRN 201114431W)
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