AHS IAM Access Request Guide

AHS IAM Access Request Guide
Alberta Health Services
Identity & Access Management (IAM)
Alberta Netcare Access Request Process
User Reference Guide
Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
What is IAM? ................................................................................................ 3
Submitting an Alberta Netcare Access Request in IAM ............................................... 5
Modifying an Alberta Netcare Portal Account ............................................................ 15
Removing Alberta Netcare Portal Access .................................................................. 23
Approving an Alberta Netcare Portal Request ........................................................... 29
NOTE: All screen shots in this guide are from a test site and do not contain real user
IDs, contact information or names.
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AHS IAM User Reference Guide
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
What is IAM?
IAM stands for Identity & Access Management. The IAM application will be used by
AHS and AHS Affiliate physicians, clinicians and staff. Any person with an AHS
network username and password can access IAM to complete an Alberta Netcare
Access Request. Each request must be approved by the requester’s manager or staff
member with the appropriate Delegation of Human Resources Authority or a preapproved Alberta Netcare Authorized Approver. IAM is to be used to create, modify and
remove access to Alberta Netcare Portal (ANP), including the Pharmaceutical
Information Network (PIN) and Person Directory (PD).
The person approving access to the individual user below agrees that:
•
Access to AHS information is necessary to fulfill authorized AHS duties and
responsibilities
•
Access is to the minimum information necessary to perform the duties and
responsibilities
•
They are the point of contact for follow up regarding annual review of access
•
They will notify IT Access of any changes to the users access
•
They have verified that the user requiring access has completed all necessary
training, including AHS Privacy & Security Training and the signing of the AHS
Confidentiality and Information Technology User Agreement.
IAM automatically routes each access request through the workflow and provides
automated email notifications when a manual review and approval step is required.
Once approved, the request is provisioned by the IAM system and the new user’s
credentials are sent to the user’s manager for dispersal.
The IAM system is also used by AHS and AHS Affiliate staff for:
•
Self-service AHS network password reset
•
Self-service AHS network account unlock
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IAM User Reference Guide
Alberta Netcare Access Request Process
•
Request creation of a new or access to an existing shared directory folder
•
Network Access Requests (NAR)
•
Remote User Network Access Requests (RUNA)
•
AHS Staff (AHS employee) Emergency Suspensions and Emergency
Terminations
•
AHS Affiliates Staff (AHS non-employee) Emergency Suspensions and
Emergency Terminations
•
AHS Affiliate Staff (AHS non-employee) standard terminations e.g. retirements,
resignations.
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
Submitting an Alberta Netcare Access Request in IAM
1.
Enter the IAM url into the address bar. https://iam.albertahealthservices.ca/user.
The IAM log in screen will appear.
Login using your AHS network username and password.
The IAM home page will appear.
2.
Click Request or Modify Access to Entitlements.
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IAM User Reference Guide
Alberta Netcare Access Request Process
3.
Click to select the user.
If you chose Myself proceed to step 4.
If you chose Existing User, use the search fields to find the user.
Click Select beside the user.
If you chose New User
NOTE: A Network Access Request (NAR) will be added to the request. The NAR
request must be approved before the Alberta Netcare Access can be granted. If
the NAR request is denied the Alberta Netcare access request will automatically
be denied as well.
Enter the user’s Legal Names and date of birth (DOB).
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IAM User Reference Guide
Alberta Netcare Access Request Process
4.
Click Request Access beside Alberta Netcare Portal.
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IAM User Reference Guide
Alberta Netcare Access Request Process
5.
Click Next.
The Alberta Netcare Access Request page will appear.
If you have selected New User and an error message appears review the
accounts
and verify that a new network account is required.
If Yes, click Create New User.
If No, click to select an Existing User.
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
6.
If you chose New User, complete the Network Access Request (NAR) form.
If you chose Existing User or Myself, proceed to step 7.
7.
Choose the Profession and Job Role from the drop down lists.
NOTE: Some professions will require you to enter a College License ID in the
free text field.
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8.
Use the drop down list to choose an available facility.
Click Assign Facility.
The facility will now appear under the user’s list of facilities. If the user works in
more than one facility, add all the facilities that apply for the user.
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Alberta Netcare Access Request Process
9.
Enter each facility’s details.
If you click to select the check box beside Remote Access Required a Remote
User Network Access (RUNA) request will be added to your request.
NOTE: All users who work in AHS and / or AHS Affiliate community facilities
require remote access.
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
10.
Choose the Approving Manager.
NOTE: If you have an AHS Delegation of Human Resources Authority (DOHRA)
level of 1-11, a Covenant Health DOHRA of 1 – 6, or are a pre-approved
Authorized Approver you will not need to choose an Approving Manager. The
request will be automatically approved. Proceed to step 11.
If there is no Approving Manager use the search field to search for your
manager. Click Select Approving Manager.
11.
Click Next.
The Review and Submit page will appear.
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
12.
Click Submit.
The Confirmation page will appear.
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13. Click OK.
NOTE: if you do not click OK the request will be delayed by 15 minutes.
The IAM home page will appear. The request will appear under the Request
Status pane.
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IAM User Reference Guide
Alberta Netcare Access Request Process
Modifying an Alberta Netcare Portal Account
1.
Enter the IAM url into the address bar. https://iam.albertahealthservices.ca/user
The IAM log in screen will appear
2.
Click Request or Modify Access to Entitlements
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Alberta Netcare Access Request Process
3.
Click to select the user.
If you chose Myself proceed to step 4.
If you chose Existing User, use the search fields to find the user.
Click Select beside the user.
4.
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Click Change Access beside Alberta Netcare Portal.
AHS IAM User Reference Guide
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
5.
Click Next.
The Alberta Netcare Access Request page will appear.
6.
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Choose Modify from the drop down list.
Update the Profession and/or Job Role if required using the drop down lists.
AHS IAM User Reference Guide
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IAM User Reference Guide
Alberta Netcare Access Request Process
7.
Update the user’s Netcare Role at a facility if required by using the drop down list
and clicking to select the appropriate check boxes below it.
If you click to select the check box beside Remote Access Required a Remote
User Network Access (RUNA) request will be added to your request.
NOTE: All users who work in AHS and / or AHS Affiliate community facilities
require remote access.
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Alberta Netcare Access Request Process
8.
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Add a new facility if required. Use the drop down list to choose an available
facility. Click Assign Facility.
AHS IAM User Reference Guide
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
9.
Enter the facility’s details.
If you click to select the check box beside Remote Access Required a Remote
User Network Access (RUNA) request will be added to your request.
NOTE: All users who work in AHS and / or AHS Affiliate community facilities
require remote access.
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
10. Choose the Approving Manager.
NOTE: If you have an AHS Delegation of Human Resources Authority (DOHRA)
level of 1-11, a Covenant Health DOHRA of 1 – 6, or are a pre-approved
Authorized Approver you will not need to choose an Approving Manager. The
request will be automatically approved. Proceed to step 11.
If there is no Approving Manager use the search field to search for your manager.
Click Select Approving Manager.
11. Remove access to a facility if required by clicking Remove beside the facility
information.
12. Click Next.
The Review and Submit page will appear.
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
13. Click Submit.
The Confirmation page will appear.
14.
Click OK.
The IAM home page will appear. The Request will appear under the Request
Status pane.
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
Removing Alberta Netcare Portal Access
1.
Enter the IAM url into the address bar. https://iam.albertahealthservices.ca/user
The IAM log in screen will appear
2.
Click Request or Modify Access to Entitlements
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
3.
Click to select the user.
If you chose Myself proceed to step 4.
If you chose Existing User, use the search fields to find the user.
Click Select beside the user.
4.
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Click Change Access beside Alberta Netcare Portal.
AHS IAM User Reference Guide
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Alberta Health Services
IAM User Reference Guide
Alberta Netcare Access Request Process
5.
Click Next.
The Alberta Netcare Access Request page will appear.
6.
Choose Modify from the drop down list.
7.
Click Remove beside the Available Facilities.
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8.
Choose a Disable Reason from the drop down list.
9.
Choose the Approving Manager.
NOTE: If you have an AHS Delegation of Human Resources Authority (DOHRA)
level of 1-11, a Covenant Health DOHRA of 1 – 6, or are a pre-approved
Authorized Approver you will not need to choose an Approving Manager. The
request will be automatically approved. Proceed to step 10.
If there is no approving manager use the search field to search for your manager.
Click Select Approving Manager.
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IAM User Reference Guide
Alberta Netcare Access Request Process
10.
Click Next.
The Review and Submit page will appear.
11.
Click Submit.
The Confirmation page will appear.
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IAM User Reference Guide
Alberta Netcare Access Request Process
12. Click OK.
The IAM home page will appear. The Request will appear under the Request
Status pane.
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IAM User Reference Guide
Alberta Netcare Access Request Process
Approving an Alberta Netcare Portal Request
1.
Enter the IAM url into the address bar. https://iam.albertahealthservices.ca/user
The IAM log in screen will appear.
2.
Click Approval Notifications.
The Awaiting Approval page will appear.
3.
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Click the link under Request.
AHS IAM User Reference Guide
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IAM User Reference Guide
Alberta Netcare Access Request Process
4.
Review the information entered by the requestor and make changes as required.
All fields are editable.
To request more than one facility for a user use the drop down list to select all the
facilities that apply and enter the details.
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5.
To approve the request click Approve.
To deny the request click Deny.
To save any changes made and return to the Awaiting Approval screen click
Save for Later.
To return to the Awaiting Approval screen click Cancel. The Awaiting
Approval screen will appear.
You may log out or perform another task.
A ticket to will be created and sent to the appropriate team to complete any
provisioning steps.
This AHS Identity & Access Management initiative is a
partnership between Alberta Health and Alberta Health Services.
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