June 2015
Velocity@ocbc 2.0
Frequently Asked Questions
Help & Support
………………………………………………………………………………………………….
Download the Quick Start Guide & full User Guide at
www.ocbc.com.my/velocity2
Email [email protected]
Call 1300 88 7000 or 1300 88 0255 from Monday to Friday,
9am to 6pm (excluding public holidays)
Call (603) 8317 5200 or (603) 8314 9090 if you are calling from overseas
Note:
1
The usage of Velocity@ocbc 2.0 is subject to the Bank’s Cash Management Services as well as Accounts and Services
terms and conditions.
2
Please refer to our Security Tips and Notices to better safeguard your business internet banking.
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Frequently Asked Questions on Velocity@ocbc 2.0
Logging in to Velocity@ocbc 2.0
1.
I just received a mail informing me that my current Velocity@ocbc platform will be
migrated. What is the difference between Velocity@ocbc and Velocity@ocbc 2.0?
2.
How do I log in to Velocity@ocbc 2.0?
Moving from the old platform to Velocity@ocbc 2.0
1.
Can I continue to access the old Velocity@ocbc platform?
2.
Do I need to do anything in preparation for the move over to the new platform?
3.
What will happen to my existing / history of statement in Velocity@ocbc?
4.
Will all my users be migrated to the new platform at the same time?
5.
Can I retrieve my past statements from Velocity@ocbc 2.0?
Why can’t I access Velocity@ocbc 2.0?
1. What are the recommended browser requirements to access Velocity@ocbc 2.0?
2.
When accessing https://velocity.ocbc.com using Internet Explorer, I receive an error
message “Internet Page cannot be displayed”. What should I do?
3.
When accessing https://velocity.ocbc.com using Chrome, I receive an error message
“This webpage is not available”. What should I do?
Navigating Velocity@ocbc 2.0
1.
How do I view and download my account statements?
Token
1. Will all the new tokens be sent to me/other users in my company at the same time or will
they be sent separately?
2. What do I need to do upon receipt of the new token?
3. Do I need to activate all the new tokens at the same time?
4.
How do I activate the new token?
5. Will there be charges for the new token?
6. Multiple Tokens
7. Sharing a token/Mixed up token
8. Using the token overseas
9. Faulty/Lost of Token
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Logging in to Velocity@ocbc 2.0
1. I just received a mail informing me that my current Velocity@ocbc platform will be
migrated. What is the difference between Velocity@ocbc and Velocity@ocbc 2.0?
Velocity@ocbc 2.0 is our new platform which will replace the current Velocity@ocbc.
2. How do I log in to Velocity@ocbc 2.0?
Log in to the new Velocity@ocbc 2.0 at https://velocity.ocbc.com. Please bookmark
this URL for easy access the next time you login. You can log in using your current login
credentials. Please note the new sequence of login credential fields:
1. Organisation ID
2. User ID
3. Password
Moving from the old platform to Velocity@ocbc 2.0
1. Can I continue to access the old Velocity@ocbc platform?
Yes, you can continue to access the old Velocity@ocbc platform. However, the old
platform will not be available approximately one month after your company’s move over
to the new platform.
2. Do I need to do anything in preparation for the move over to the new platform?
If you require any historical data (from the old platform) for use at a later time, please
save or print a copy for future reference.
3. What will happen to my existing / history of statement in Velocity@ocbc?
Your history of statement in Velocity@ocbc will remain for approximately a month after
your scheduled migration. Please save or print your previous data from the old platform.
4. Will all my users be migrated to the new platform at the same time?
Yes, all users under the same Organisation ID (ORG ID) will be migrated at the same
time.
5. Can I retrieve my past statements from Velocity@ocbc 2.0?
Yes, you can still retrieve your last 90 days’ statements from Velocity@ocbc 2.0.
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Why can’t I access Velocity@ocbc 2.0?
1. What are the recommended browser requirements to access Velocity@ocbc 2.0?
Velocity@ocbc 2.0 is now compatible for use with all major browsers – Microsoft
Internet Explorer 8 and above, Mozilla Firefox, Safari and Google Chrome.
2. When accessing https://velocity.ocbc.com using Internet Explorer, I receive an
error message “Internet Page cannot be displayed”. What should I do?
If you are using Internet Explorer, you may see this error message. This is because the
security requirement for Velocity@ocbc 2.0 has been strengthened. To enhance your
security settings,
Launch your Internet Explorer browser
Go to Tools Internet Options Advanced tab
Under Settings, uncheck the options “Use SSL 2.0”, “Use SSL 3.0”
Check the options “Use TLS 1.0”, “Use TLS 1.1” (if available), “Use TLS 1.2” (if
available)
This is the recommended level of security to be used for Velocity@ocbc 2.0
Click “Apply” then “OK”
Close all browser tabs and re-open browser to ensure settings are changed
Access https://velocity.ocbc.com again
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3. When accessing https://velocity.ocbc.com using Chrome, I receive an error
message “This webpage is not available”. What should I do?
If you are using Chrome, you may see this error message. This is because the security
requirement for Velocity@ocbc 2.0 has been strengthened. To enhance your security
settings,
Launch your Google Chrome browser
Click on wrench icon
Choose options
Click Change proxy settings
Select Advance Tab
Under Settings, uncheck the options “Use SSL 2.0”, “Use SSL 3.0”,
Check the options “Use TLS 1.0”, “Use TLS 1.1” (if available), “Use TLS 1.2” (if
available)
Click “Apply” then “OK”
Close all browser tabs and re-open browser to ensure settings are changed
Access https://velocity.ocbc.com again
Navigating Velocity@ocbc 2.0
1. How do I view and download my account statements?
You can view and download your last 90 days’ statements in Velocity@ocbc 2.0. Learn
more
Token
1. Will all the new tokens be sent to me/other users in my company at the same time
or will they be sent separately?
All the tokens for your company will be sent to the nominated contact person at the
same time.
2. What do I need to do upon receipt of the new token?
Please activate your new token(s) within 30 days from the date stated on the letter
(enclosed within the migration kit with the new token(s)).
3. Do I need to activate all the new tokens at the same time?
You need to activate all the new tokens within 30 days from the date stated on the letter
(enclosed within the migration kit with the new token(s)).
In the event that one of the token is not activated within this 30 days’ timeframe, the
assigned user in your company will not be able to login to Velocity@ocbc 2.0.
4. How do I activate the new token?
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Please login to Velocity@ocbc 2.0 and follow the on-screen instructions to activate your
new token. Learn more
5. Will there be charges for the new token?
You will not be charged for the new token. However, subsequent replacements will
come at a charge.
6. Multiple Tokens
The new tokens in the Velocity@ocbc 2.0 Migration Kit are not pre-assigned. Each user
can choose any one of the new tokens to complete a one-time registration and
activation process upon first login.
Thereafter, the token is unique to the user who registered and activated the token.
7. Sharing a token/Mixed up token
Each token has got its own unique serial number indicated on the back of the token.
It is not possible to share a token.
Once a user has completed the one-time registration for their token, their user ID will be
registered to that token making this token unique to the user. The token cannot be
registered to another Velocity@ocbc 2.0 user. This protects and ensures the integrity of
each user’s access to Velocity@ocbc 2.0.
If the token(s) have already been registered to their respective users, the correct device
must be used for login, otherwise the login will fail.
8. Using the token overseas
Yes you can use it overseas. The token has been designed to ensure that you will be
able to use it anywhere with internet connection. For security reasons, we recommend
that you keep the token with you at all times.
9. Faulty/Lost of Token
Please complete the Velocity@ocbc Maintenance form to get a replacement. Please
ensure the field "customer details" is filled and "Defective token or Lost token" is
selected.
Please return the original form duly signed by the authorised persons, together with the
defective token to your nearest OCBC branch.
Upon receipt and verification of the completed form, you can expect to receive your
token within 8 working days. The token will be sent to your mailing address as
maintained in our records.
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