QUICK START GUIDE: Prism 8x8, 12x12 and 16x16

QUICK START GUIDE: Prism 8x8, 12x12 and 16x16
QUICK START GUIDE: Prism 8x8, 12x12 and 16x16
What Ships in the Box
Important Safety Instructions
• Prism 8x8, 12x12 or 16x16 hardware
• Composer CD-ROM (Windows).
• A North American (NEMA) or Euro IEC
power cable. You may need to substitute a
cable appropriate for your locale.
• One Symetrix part number 12-0034 switching
power supply which provides 24 VDC @ 2.71
amperes. NOTE: Power supply will accept a
100-240 VAC input.
• 24, 32, or 40 detachable 3.5 mm Phoenix®
• This Quick Start Guide.
What You Need to Provide
A Windows PC with 1 GHz or higher
processor and:
• Windows 7 or higher.
• 250 MB free storage space.
• 1280x1024 graphics capability.
• 16-bit or higher colors.
• CD-ROM drive or Internet connection.
• 512 MB or more of RAM as required by
your operating system.
• Network (Ethernet) interface.
• CAT5e/6 cable or an existing Ethernet
Composer, the Windows software that
configures Prism 8x8, 12x12 and 16x16
hardware, includes a help file which acts as
a complete User’s Guide for both hardware
and software. If you have questions beyond
the scope of this Quick Start Guide, contact
our Customer Support Group in the following
7:00 am to 5:00 pm
Monday through Friday,
Pacific Time
Email: support@symetrix.co
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void the
user’s authority to operate the equipment under FCC rules.
Cet appariel numerique de la classe B respecte toutes les Exigences du
Reglement sur le materiel brouilleur du Canada.
6408 216th Street SW | Mountlake Terrace, WA 98043 USA
T +1.425.778.7728 | www.symetrix.co
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water. This
apparatus shall not be exposed to dripping
or splashing and no objects filled with
liquids, such as vases, shall be placed on
the apparatus.
No user serviceable parts inside. Refer servicing to qualified service personnel.
Il ne se trouve a l’interieur aucune piece pourvant entre reparée l’usager.
S’adresser a un reparateur compétent.
The lightning flash with arrowhead
symbol within an equilateral triangle is
intended to alert the user of the presence
of uninsulated “dangerous voltage” within
the product’s enclosure that may be of
sufficient magnitude to constitute a risk of
electric shock to persons. The exclamation
point within an equilateral triangle is
intended to alert the user of the presence
of important operating and maintenance
(servicing) instructions in the literature
accompanying the product (i.e. this Quick
Start Guide).
CAUTION: To prevent electric shock, do
not use the polarized plug supplied with the
device with any extension cord, receptacle,
or other outlet unless the prongs can be
fully inserted.
Power Source: This Symetrix hardware
uses a universal input supply that
automatically adjusts to the applied
voltage. Ensure that your AC mains voltage
is somewhere between 100-240 VAC,
50-60 Hz. Use only the power cord and
connector specified for the product and
your operating locale. A protective ground
connection, by way of the grounding
conductor in the power cord, is essential
for safe operation. The appliance inlet and
coupler shall remain readily operable once
the apparatus has been installed.
User Serviceable Parts: There are no
user serviceable parts inside this Symetrix
product. In case of failure, customers
inside the U.S. should refer all servicing to
the Symetrix factory. Customers outside
the U.S. should refer all servicing to an
authorized Symetrix distributor. Distributor
contact information is available online at:
Clean only with dry cloth.
Do not block any ventilation openings.
Install only in accordance with the
manufacturer’s instructions.
Do not install near any heat sources such
as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that
produce heat.
This apparatus shall be connected to
a mains socket outlet with a protective
earthing connection. Do not defeat
the safety purpose of the polarized or
grounding-type plug. A polarized plug has
two blades with one wider than the other.
A grounding type plug has two blades and
a third grounding prong. The wide blade
or the third prong are provided for your
safety. If the provided plug does not fit
into your outlet, consult an electrician for
replacement of the obsolete outlet.
Getting Help
Read these instructions.
Protect the power cord from being walked
on or pinched particularly at plugs,
convenience receptacles, and the point
where they exit from the apparatus.
Only use attachments/accessories
specified by the manufacturer.
Use only with the cart, stand, tripod,
bracket, or table specified by
the manufacturer, or sold with
the apparatus. When a cart
is used, use caution when
moving the cart/apparatus
combination to avoid injury from tip-over.
Unplug this apparatus during lightning
storms or when unused for long periods of
Refer all servicing to qualified service
personnel. Servicing is required when the
apparatus has been damaged in any way,
such as power-supply cord or plug cord
is damaged, liquid has been spilled or
objects have fallen into the apparatus, the
apparatus has been exposed to rain or
moisture, does not operate normally, or has
been dropped.
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QUICK START GUIDE: Prism 8x8, 12x12 and 16x16
Software Installation
Composer is the software that provides real-time set-up and
control of Prism 8x8, 12x12 and 16x16 from a Win­dows PC
Use one of the following procedures to install Composer on
your computer.
From the CD-ROM:
self-assigned a similar private IP address in the range of
169.254.x.x, and if this is the case, you should be able to
connect to Prism 8x8, 12x12 and 16x16 directly.
Even if the PC’s default settings have been changed, Prism
8x8, 12x12 and 16x16 will try to establish communications
by setting up appropriate routing table entries to reach
devices with 169.254.x.x addresses.
1.Insert the CD into your computer’s CD-ROM drive.
Connecting to Prism 8x8, 12x12 and 16x16 from a
host computer on the same LAN
2.Open “My Computer”. The “My Computer” icon is
typically on your desktop or in the “Start” menu.
Both Prism 8x8, 12x12, 16x16 and the host computer
require the following 3 items:
3.Double click on your CD-ROM drive. This is typically drive
“D:\”. If your CD-ROM drive isn’t “D:\”, then substitute its
drive letter.
1.IP Address - The unique address of a node on a network.
4.Double-click “Setup.exe”.
3.Default Gateway (optional) - The IP address of a device
that routes traffic from one subnet to another. (This is only
needed when the PC and Prism 8x8, 12x12 and 16x16
are on different subnets).
From the Symetrix web site (http://www.symetrix.co):
1.Download the Composer software installer from the
Symetrix web site.
If you are adding Prism 8x8, 12x12 or 16x16 to an existing
network, a network administrator will be able to provide
the above information or it may have been provided
automatically by a DHCP server. For security reasons, it
is not recommended to put Prism 8x8, 12x12 and 16x16
directly on the Internet. If you do, a network administrator
or your Internet Service Provider can provide the above
2.Double-click on the file you just downloaded and follow
the on screen directions to install.
After installing the software, refer to the Help File for full
connection and configuration information.
Network Setup
About DHCP
Prism 8x8, 12x12 and 16x16 boot with DHCP enabled by
default. This means that as soon as you connect it to a
network, it will look for a DHCP server in order to obtain an
IP address. If a DHCP server is present, Prism 8x8, 12x12
and 16x16 will obtain an IP address from it. This process
may take several minutes. With your PC attached to the
same network, and thus getting its IP address from the
same DHCP server, all will be ready to go.
If you are on your own private network, directly or indirectly
connected to Prism 8x8, 12x12 and 16x16, you may allow
Prism 8x8, 12x12 and 16x16 to choose an automatic IP
address or you may choose to assign it a static IP address.
If you are building your own separate network with static
assigned addresses, you may consider using an IP Address
from one of the “Private-Use” networks noted in RFC-1918: = IP Addresses through and a Subnet Mask of
If your network does not have a DHCP server, Prism 8x8,
12x12 and 16x16 will not be able to obtain an IP address.
While waiting, Prism 8x8, 12x12 and 16x16 will default
to a private IP address in the range of 169.254.x.x where
x.x is the last four alphanumeric characters of Prism 8x8,
12x12 and 16x16’s MAC address (MAC address hex value
is converted to decimal for IP address). Prism 8x8, 12x12
and 16x16’s MAC address can be found on a sticker on the
bottom of hardware. = IP Addresses through and a Subnet Mask of = IP Addresses through and a Subnet Mask of
Connecting to Prism 8x8, 12x12 and 16x16 through a
When there is no DHCP server present to assign IP
addresses to either Prism 8x8, 12x12 and 16x16 or your
PC, you may need to configure your PC with a static IP in
the range of 169.254.x.x with a Subnet Mask of
in order to communicate with Prism 8x8, 12x12 and 16x16
in a direct connect mode. However, if your PC is using the
default network settings, it should also have automatically
6408 216th Street SW | Mountlake Terrace, WA 98043 USA
T +1.425.778.7728 | www.symetrix.co
2.Subnet Mask - Configuration that defines which IP
Addresses are included in a particular subnet.
We have successfully tested control of Prism 8x8, 12x12
and 16x16 through a firewall and VPN, but are unable to
guarantee performance of these types of connections at this
time. Configuration instructions are specific to each firewall
and VPN, so specifics are not available. Additionally, wireless
communications are also not guaranteed, though they have
also been successfully tested.
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QUICK START GUIDE: Prism 8x8, 12x12 and 16x16
Configuring IP Parameters
Declaration of Conformity
We, Symetrix Incorporated, 6408 216th St. SW,
Mountlake Terrace, Washington, USA, declare under our
sole responsibility that the products:
Locating Hardware
- or -
- or -
Discovery of, and connection to, Prism 8x8,
12x12 and 16x16 hardware is done with the
Locate Hardware dialog found under the
Hardware menu or by clicking the Locate
Hardware icon in the tool bar or on a particular
Prism 8x8, 12x12 and 16x16 unit itself.
Prism 8x8, 12x12 and 16x16
to which this declaration relates, are in conformity with the
following standards:
IEC 60065, RoHS, EN 55032, EN 55103-2,
FCC Part 15, ICES-003
IP Configuration with Composer
The technical construction file is maintained at:
The Locate Hardware dialog will scan the
network and list available units. Select the Prism 8x8, 12x12
or 16x16 unit you wish to assign an IP address to and click
the Properties button. If you wish to assign Prism 8x8,
12x12 or 16x16 a static IP address, select “Use the following
IP address” and enter the appropriate IP Address, Subnet
mask and Gateway. Click OK when finished. Now, back in
the locate hardware dialog, ensure the Prism 8x8, 12x12 or
16x16 device is selected and click “Select Hardware Unit”
to use this Prism 8x8, 12x12 or 16x16 hardware in your Site
File. Close the Locate Hardware dialog.
The RJ45 connectors labeled “ARC” are only for use
with the ARC series of remotes. DO NOT plug the ARC
connectors on Symetrix products into any other RJ45
connector. The “ARC” RJ45 connectors on Symetrix
products can carry up to 24 VDC / 0.75 A (class 2 wiring)
which can damage Ethernet circuitry.
The RJ45 jack distributes power and RS-485 data to one
or more ARC devices. Uses standard straight-through UTP
1 • AUDIO (+)
2 • AUDIO (-)
4 • RS-485 DATA (A)
5 • RS-485 DATA (B)
7 • POWER (+V)
8 • POWER (+V)
Pair 2
Pair 1
Pair 4
Pair 3
Note: The ARC Audio line may be grounded at the
Symetrix rack-mount device and the ARC wall panel
to provide additional distance.
CAT5/6 cabling
! Warning! Refer to the RJ45 Warning for compatibility
The Symetrix ARC-PSe provides serial control and power
distribution over standard CAT5/6 cable for systems with more
than 4 ARCs, or, when any number of ARCs are located long
distances from a Symetrix DSP unit.
6408 216th Street SW | Mountlake Terrace, WA 98043 USA
T +1.425.778.7728 | www.symetrix.co
6408 216th St. SW
Mountlake Terrace, WA, 98043 USA
The authorized representative located within the European
Community is:
World Marketing Associates
P.O. Box 100
St. Austell, Cornwall, PL26 6YU, U.K.
Date of issue: January 15, 2016
Place of issue: Mountlake Terrace, Washington, USA
Authorized signature:
Dane Butcher, CEO, Symetrix Incorporated.
ARC Pinout
Symetrix, Inc.
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QUICK START GUIDE: Prism 8x8, 12x12 and 16x16
The Symetrix Limited Warranty
Servicing Your Symetrix Product
Symetrix, Inc. expressly warrants that the product will be free from
defects in material and workmanship for three (3) years from the date
the product is shipped from the factory. Symetrix’ obligations under this
warranty will be limited to repairing or replacing, at Symetrix’ option,
the part or parts of the product which prove defective in material or
workmanship within three (3) years from the date the product is shipped
from the factory, provided that the Buyer gives Symetrix prompt notice
of any defect or failure and satisfactory proof thereof. Products may be
returned by Buyer only after a Return Authorization number (RA) has
been obtained from Symetrix. Buyer will prepay all freight charges to
return the product to the Symetrix factory. Symetrix reserves the right
to inspect any products which may be the subject of any warranty claim
before repair or replacement is carried out. Symetrix may, at its option,
require proof of the original date of purchase (dated copy of original
retail dealer’s invoice). Final determination of warranty coverage lies
solely with Symetrix. Products repaired under warranty will be returned
freight prepaid via commercial carrier by Symetrix, to any location within
the continental United States. Outside the continental United States,
products will be returned freight collect.
If you have determined that your Symetrix product requires repair
services and you live outside of the United States please contact your
local Symetrix dealer or distributor for instructions on how to obtain
If you reside in the United States, please contact Symetrix Customer
Service Department for a Return Authorization (RA) number and
additional in-warranty or out-of-warranty repair information.
Tel: +1.425.778.7728 (PST)
Email: support@symetrix.co
The foregoing warranties are in lieu of all other warranties,
whether oral, written, express, implied or statutory. Symetrix,
Inc. expressly disclaims any IMPLIED warranties, including
fitness for a particular purpose or merchantability. Symetrix’
warranty obligation and buyer’s remedies hereunder are SOLELY
and exclusively as stated herein.
This Symetrix product is designed and manufactured for use in
professional and studio audio systems and is not intended for
other usage. With respect to products purchased by consumers for
personal, family, or household use, Symetrix expressly disclaims all
implied warranties, including, but not limited, to warranties of
merchantability and fitness for a particular purpose.
This limited warranty, with all terms, conditions and disclaimers set
forth herein, shall extend to the original purchaser and anyone who
purchases the product within the specified warranty period.
Symetrix does not authorize any third party, including any dealer or
sales representative, to assume any liability or make any additional
warranties or representation regarding this product information on
behalf of Symetrix.
This limited warranty gives the buyer certain rights. You may have
additional rights provided by applicable law.
Note: Some Symetrix products contain embedded software or apps
and may also be accompanied by control software intended to be run
on a personal computer. Said software is specifically excluded from this
Limitation of Liability
The total liability of Symetrix on any claim, whether in contract,
tort (including negligence) or otherwise arising out of, connected
with, or resulting from the manufacture, sale, delivery, resale, repair,
replacement or use of any product will not exceed the price allocatable
to the product or any part thereof which gives rise to the claim. In
no event will Symetrix be liable for any incidental or consequential
damages including but not limited to damage for loss of revenue, cost
of capital, claims of customers for service interruptions or failure to
supply, and costs and expenses incurred in connection with labor,
overhead, transportation, installation or removal of products, substitute
facilities or supply houses.
6408 216th Street SW | Mountlake Terrace, WA 98043 USA
T +1.425.778.7728 | www.symetrix.co
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