Cisco Jabber Video for TelePresence 4.8 Release Notes

Cisco Jabber Video for TelePresence 4.8 Release Notes

Cisco Jabber Video for TelePresence 4.8 Release Notes

Introduction

2

New and Changed Features

2

Requirements

3

Upgrade Information

5

Limitations and Restrictions

6

Caveats

10

2

Revised: May 7, 2015,

Introduction

These release notes describe feature and capability changes as well as issues resolved in Cisco Jabber Video for TelePresence. The current version of the application is Release 4.8(11).

Product Overview

Cisco Jabber Video for TelePresence (Jabber Video) is an application that extends the reach of telepresence. Jabber Video works with a compatible PC or Mac and a webcam or Cisco TelePresence PrecisionHD camera to provide high-definition video communications to more people, on more devices, from more places. Jabber Video can connect to telepresence systems, resulting in a wider community of colleagues, partners, and business customers.

Product Documentation

The following documents are available for Cisco Jabber Video for TelePresence 4.8:

Administrator Guide

The Administrator Guide provides information on installation, initial configuration, and operation of the client.

User Guide for Windows

The User Guide provides task-based information about end user operation of the client on the Windows operating system.

User Guide for Mac OS X

The User Guide provides task-based information about end user operation of the client on the Mac operating system.

To view documentation, see the

Cisco Jabber Video for TelePresence documentation home page

.

New and Changed Features

Release 4.8(11)

Cisco Jabber Video for TelePresence 4.8(11) contains fixes to existing functionality. For information about the fixes included in this release, see:

Resolved Caveats, on page 11

.

Release 4.8(8)

Cisco Jabber Video for TelePresence 4.8(8) contains fixes to existing functionality. For information about the fixes included in this release, see:

Resolved Caveats, on page 11

. This release updates CiscoSSL from 4.3 to CiscoSSL 4.4 to address vulnerabilities in the OpenSSL library.

Release 4.8(6)

Cisco Jabber Video for TelePresence 4.8(6) contains fixes to existing functionality. For information about the fixes included in this release, see:

Resolved Caveats, on page 11

. This release updates CiscoSSL from 4.2 with FOM 4.1 to CiscoSSL 4.3 with FOM 4.1

to address the HeartBleed vulnerability in the OpenSSL library.

Release 4.8

Cisco Jabber Video for TelePresence 4.8 contains fixes to existing functionality. For information about the fixes included in this release, see:

Resolved Caveats, on page 11

.

Cisco Jabber Video for TelePresence 4.8 contains the following features:

• A new provisioning setting (Support AES-256 in SRTP) to specify whether Jabber Video supports AES-256 in SRTP

• The protocol handler setting once again supports the "movi:" protocol as an alternative to "sip:". Specify "movi:" to ensure that

Jabber Video is always used even if another SIP client is the system default.

Important

Cisco Jabber Video for TelePresence 4.8 supports Microsoft Windows 8.x in classic desktop mode only.

The Metro interface and Microsoft Windows 8.x tablets are not supported.

Requirements

Infrastructure requirements

Jabber Video requires the Provisioning option on the Cisco VCS and in Cisco TMS to be enabled.

Product

Cisco TelePresence Management Suite (Cisco

TMS)

Version required

12.6 or later

Cisco Video Communication Server (Cisco VCS) X5.2 or later

X6.0 or later for ICE support

X6.1 or later for NTLM support

NTLM authentication client requirements

Jabber Video supports authentication with Active Directory and NTLM. For instructions on deploying NTLM authentication with

Jabber Video and Cisco VCS, refer to Cisco TelePresence Video Communication Server Authenticating Devices Deployment Guide

(

http://www.cisco.com/en/US/products/ps11337/products_installation_and_configuration_guides_list.html

).

Note that to use NTLM authentication with Jabber Video and Cisco VCS, NTLMv2 must be supported by the client computer.

It is especially important to be aware of this requirement if there are older computers in your network.

On the client computer:

1

Go to My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa.

2

If the LmCompatibilityLevel setting (REG_DWORD) is 1, set to 2 or higher.

3

Save your changes.

3

Caution

With a setting of 1, authentication will fail for the client, and no warnings or error messages will be received from Cisco VCS, which passes the request on to the Active Directory server.

PC requirements

Operating System

Processor

Memory

Graphics card

Sound card

• Windows 7

• Windows 8.x

2 GHz Intel Core 2 Duo or equivalent.

• Windows 8.x or Windows 7 32-bit: 1 GB RAM or more.

• Windows 8.x or Windows 7 64-bit: 2 GB RAM or more

OpenGL version 1.3, or OpenGL version 1.2 with the multitexturing extension.

Any standard sound card (full-duplex, 16-bit or better).

Note

• On computers with limited processing power and/or memory, Jabber Video will use a lot of system resources, and reduced performance can be expected.

• On Windows 8.x, only the classic Desktop user interface is supported.

Mac OS X requirements

Operating System

Processor

• Mac OS X 10.9

• Mac OS X 10.8

• Mac OS X 10.7

2 GHz Intel Core 2 Duo or equivalent.

Multimedia device requirements

Microphone

All microphones work well with Jabber Video. Note that some cameras have built-in microphones.

4

Camera

Jabber Video works with most common web cameras. See the Cisco Knowledge Base for updated information on Jabber Video and cameras (

http://www.cisco.com/en/US/docs/telepresence/endpoint/articles/cisco_telepresence_movi_tested_cameras_kb_377.shtml

).

Note

Cisco recommends using the Cisco PrecisionHD

USB camera for business-quality HD video.

Upgrade Information

Upgrading

The process of upgrading Cisco Jabber Video for TelePresence is controlled by the IT administrator through four provisioning options in Cisco TelePresence Management Suite:

• Windows Software URL

• OS X Software URL

• Windows Software Version

• OS X Software Version

The provisioned URL must be an open (non-authenticated) http address. Automatic upgrade over ftp or https is not supported.

Cisco recommends that the administrator immediately test and verify that the provisioned URLs work and are available to all provisioned users on the network. When these two options are correctly configured, users will receive a prompt when they sign in asking them whether they want to upgrade immediately:

• If the user accepts, the new installer will be downloaded and started automatically. Restarting the computer after installation is not necessary.

• If the user accepts, but the download is not available—for example because the user is connecting from outside the company network, the user will be notified of the failure and the prompt will return the next time the user signs in.

• If the user clicks Ask Later, the prompt will return the next time the user signs in

Use the deployment tools to force the upgrade to ensure the client is upgraded even without user intervention. If you want to make absolutely sure that all clients are upgraded, you can instead opt to use your deployment

Upgrading to Cisco Jabber Video for TelePresence 4.8 from versions earlier than 4.3

The Cisco Jabber Video for TelePresence 4.8 installer will make some changes to previous installations due to changes in product name and brand in version 4.3. Users must manually remove the old application after installing and launching Cisco Jabber Video for TelePresence 4.8 on Mac OS X.

Windows

During installation:

• Cisco Jabber Video for TelePresence 4.8 installs itself to the program file paths described below.

• Cisco Jabber Video for TelePresence registers itself as the default SIP protocol handler.

When Cisco Jabber Video for TelePresence is launched:

5

6

• If upgrading from version 4.1 or later, the existing profile folders and registry settings are renamed from ~\Cisco\Movi\2.0\~ to ~\Cisco\JabberVideo\~.

• If upgrading from a version older than 4.1, the existing profile folders and registry settings are renamed from

~\TANDBERG\Movi\2.0\~ to ~\Cisco\JabberVideo\~.

Mac OS X

Install and start up Cisco Jabber Video for TelePresence before removing Movi. Settings are imported on first startup.

During installation:

• Cisco Jabber Video for TelePresence installs itself as a new application alongside Cisco TelePresence Movi.

• Cisco Jabber Video for TelePresence registers itself as the default SIP protocol handler.

• The program bundle identifier is now com.cisco.JabberVideo.

When Cisco Jabber Video for TelePresence is launched:

• Preferences, Favorites, and History are imported from Movi.

• Stored passwords are not imported and must be re-entered.

Downgrading

The provisioning options for software URL and version also make it possible to provision a downgrade, taking users to an earlier version of Cisco Jabber Video for TelePresence.

The downgrade process is similar to the upgrade process.

When downgrading to an earlier version, the user's Favorites, History, and settings are kept intact. Logs and log settings are deleted.

Note

A complete downgrade to versions earlier than 4.3 is not possible.

Limitations and Restrictions

Review the following important considerations when using Cisco Jabber Video for TelePresence.

Description Workaround

Users upgrading from Release 4.7 or older to Release 4.8 or newer must enter their password even if the Remember me option is selected and the password is automatically filled in when the new version is first run. Users who have selected the

Sign in automatically option will fail on their first login attempt. Users must enter their password and login manually.

None

Users experience black incoming video connected to a MXP system with a movable camera through H323 when attempting to use Far End Camera Control (FECC).

This is due to the MXP VNC source being selected when in a

SIP-H323 call with the MXP using FECC control. Do not use

FECC on a SIP-H323 call if you experience black video. The

MXP side must manually select the main camera to be able to transmit video. Dial the MXP using SIP.

Description Workaround

Due to application-specific support for Windows APIs, not all applications can be shared with Jabber Video at this time.

Platforms known to cause presentation sharing issues in Jabber

Video include Adobe AIR and GTK+.

Sharing the entire screen rather than the application window works for most applications.

Cisco Jabber Video for TelePresence may not function properly after upgrading to a new Mac OS X version. Problem reports indicate a QuickTime failure and lists 3ivx codec(s).

Uninstall the 3ivx codec(s) or upgrade to a version that supports the new Mac OS X version.

Users of the Cisco Security Agent (CSA) may encounter an issue where Cisco Jabber Video for TelePresence freezes during camera selection or call setup. No applications will then be able access audio devices, and the computer must be restarted for audio functionality to resume.

The issue only affects users with a USB microphone or USB camera that includes a microphone. The issue is also most likely to arise under low battery conditions (Cisco Security

Agent issue identifier CSCtu24103).

Create a new REG_DWORD registry key called MediaEnable in

\HKLM\System\currentcontrolset\services\csahook and set it to the value 0.

Mac OS X only: It is not possible to share full-screen

PowerPoint presentations.

None

Cisco Jabber Video for TelePresence cannot share full screen applications on Mac OS X.

None

Cisco Jabber Video for TelePresence 4.2 and earlier cannot use the Mac OS X Command-tab (application switcher) or

Command-Q (close application) with the presentation sharing feature.

None

It is not possible to share an application from a different Mac

OS X Space. It is only possible to share applications that are in the same Space as Cisco Jabber Video for TelePresence. It is not possible to move an application to another Space while sharing it during a call. This can cause Cisco Jabber Video for

TelePresence to stop sharing of the application.

None

If another application partially covers the Citrix window shared on a Microsoft Windows computer, Cisco Jabber Video for

TelePresence being shared, will share that part of the application as well.

None

This affects Release 4.2 and later.

7

8

Description Workaround

Some flicker may be present in the presentation view using

Microsoft Internet Explorer 6 and 8 using Cisco Jabber Video for TelePresence 4.2 and older. This flicker is seen on the receiving end and the PiP (picture-in-picture) on the sending end as well.

None

This flicker may also be experienced occasionally in other applications such as Microsoft Excel and Notepad. The cause cannot be reproduced on all computers. It may be experienced on some computers and not others.

Cisco Jabber Video for TelePresence 4.2, 4.1, 4.0, and 3.1.1

cannot shared a Microsoft PowerPoint presentation with embedded video.

None

Customers may experience a loss of embedded pictures when sharing from Microsoft Word or Microsoft PowerPoint 2002.

This affects Cisco Jabber Video for TelePresence 4.1 and 4.0.

None

The presentation sharing feature may not function correctly due to packet loss when using WiFi networks. This affects all versions of Cisco Jabber Video for TelePresence.

None

Users may experience an issue where the last used application is brought to the front when the user clicks on the shared presentation. This does not cause Cisco Jabber Video for

TelePresence to functional incorrectly, it only forces the user to move back to the application they were using previously.

This issue is encountered on Microsoft Windows 7.

(CSCtz20509)

• Minimize all background applications before starting presentation sharing.

• Change Windows 7 performance settings to Adjust for best performance.

Users may experience an issue in Cisco Jabber Video for

TelePresence to Cisco Jabber Video for TelePresence calls using desktop sharing where some text in a shared presentation using small fonts may be difficult to read due to lack of clarity.

None

Lenovo W510 owners who use Cisco Jabber Video for

TelePresence should use the larger 135W power supply with their computer if possible. Using the 90W power supply may cause performance degradation.

None

Users upgrading from Cisco Jabber Video for TelePresence

4.2 to 4.3 or later may receive an error message asking them to restart their computer or reinstall the application. This error message is related to the graphics drivers on the user's computer. This error message indicates the user should upgrade their graphics drivers or downgrade to Release 4.2.

(CSCue03995)

Refer to

https://supportforums.cisco.com/discussion/11452396/ jabber-fails-start

for information on this issue.

Description

Generating DTMF tones using the keyboard in Cisco Jabber

Video for TelePresence on Mac OS X duplicates the tones.

Workaround

Use the mouse.

Cisco Jabber Video for TelePresence displays the error message: JabberVideo.exe: Entry Point not Found when placing or receiving calls.

The message is caused by the Samsung Kies software. Samsung

Kies installs the file avrt.dll in the folder

%WINDIR%\System32

. Renaming this file stops the message from appearing.

Cisco Jabber Video for TelePresence users on Microsoft

Windows may experience unclear audio or audio with static noise. This happens even under favorable network conditions.

Some sound drivers have their own set of audio enhancements that can conflict with the built-in functionality of Cisco Jabber

Video for TelePresence. The most notable of these features is the Acoustic Echo Canceller. This does not apply to all driver-based enhancements. It is only in combination with certain hardware that these enhancements causes issues. If you experience this problem, disable the driver's enhancements.

Select Control Panel > Hardware and Sound > Manage

audio devices > Recording. Select the microphone and select

Properties. Go to the Enhancement tab and check Disable

all sound effects. Note that for some driver and hardware combinations, it may be enough to only disable the Acoustic

Echo Canceller by unchecking it in the list of individual enhancements.

An issue has been discovered during enhancements to the secure calling capabilities of Cisco Jabber Video for

TelePresence. The application may not properly decrypt calls sent to some endpoints. Cisco suggests opening a technical support case with the endpoint vendor if you encounter this issue.

There are three workarounds to this issue:

• Provision users with Support AES-256 in SRTP set to

Off.

• Disable encryption when placing a call.

• Initiate secure calls from the other endpoint.

Performing any of the above workarounds will resolve the issue.

Cisco Jabber Video for TelePresence may have issues sharing

BFCP content when dialing into a Polycom RMX bridge with

TLS enabled on the VCS. This issue is not present when TLS is disabled.

Disable TLS globally on the VCS where the endpoint is registered.

Cisco Jabber Video for TelePresence may stop functioning when switching from one graphics card to another.

The following error message is displayed: Graphics card not supported! New features in this version of Jabber Video are not supported by your computer's graphic driver.

Update to the newest graphics driver available and run Jabber

Video for TelePresence again.

If the upgrade fails, disable the second graphics card and run

Jabber Video for TelePresence again.

9

Caveats

This section contains information on the caveats for Cisco Jabber Video for TelePresence.

Bug Search Tool, on page 10

Open Caveats, on page 10

Resolved Caveats, on page 11

Bug Search Tool

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

• All severity level 1 or 2 bugs

• Significant severity level 3 bugs

• All customer-found bugs except severity level 6 enhancement requests

You can search for problems by using the Cisco Software Bug Search Tool.

Before You Begin

To access Bug Search Tool, you need the following items:

• Internet connection

• Web browser

• Cisco.com user ID and password

Procedure

Step 1

To access the Bug Search Tool, go to

https://tools.cisco.com/bugsearch/search

.

Step 2

Sign in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

What to Do Next

For information about how to use the Bug Search Tool, select Help on the Bug Search Tool screen.

Open Caveats

The following caveats were open at time of shipping.

Table 1: Open Caveats in Cisco Jabber Video for TelePresence 4.8(11)

Identifier

CSCut53429

Severity

2

Headline

Movi 4.8 client disconnects after 40 - 50 mins

10

Identifier

CSCus28753

CSCut32030

CSCut36940

CSCuu04354

Severity

3

3

3

3

Headline

No audio or destroyed for the 1st call after system reboot using MOVI

Movi 4.8.8 not compatible with AMD FirePro W4170M

Jabber Video delegated credential checking fails with local users

More than 50 contact in favorites show wrong status

The following caveats were open at time of shipping.

Table 2: Open Caveats in Cisco Jabber Video for TelePresence 4.8

Identifier

CSCtu71670

CSCuj08784

CSCul53073

CSCul70828

CSCum40474

CSCum76860

CSCum78889

CSCun67752

CSCue55832

CSCug64596

CSCty89830

Severity

4

4

3

3

6

3

3

3

3

3

3

Headline

Application sharing issues

VCS<->CUCM interworking: Video starts after 1 minute

Multiway: Fails on refer after challenges from VCS

ICE functions improperly when any m= line is zero in SIP SDP

OS X 10.7.5: Not sending any video, crashing when loading Video preferences

Jabber Video 4.7 minimum media port range seems to be 11, not 10.

PrecisionHD USB Camera LED issue

Calls from Movi hangs after a few seconds

Called device still rings even if caller hung up, SIP 481

Black screen when calling MPS with at least 3 participants

SIP display name not used

Resolved Caveats

Table 3: Resolved Caveats in Cisco Jabber Video for TelePresence 4.8(11)

Identifier

CSCus55191

CSCup04761

CSCup24126

CSCuq35656

CSCus31419

CSCus42871

Severity

2

3

2

3

2

3

Headline

Echo cancellation not working

Movi can't stop sharing main video presentation

Multiple Vulnerabilities in OpenSSL - June 2014

August 6, 2014 OpenSSL Vulnerabilities

Oct 2014 OpenSSL Vulnerabilities

JANUARY 2015 OpenSSL Vulnerabilities

11

Identifier

CSCut45966

CSCus08199

CSCup32154

CSCur93284

CSCuo94065

CSCus98615

CSCup18527

3

4

2

3

3

3

Severity

3

Headline

MARCH 2015 OpenSSL Vulnerabilities

Movi 4.2 & 4.8 video frozen after desktop share

No media until ICE fails

Jabber accepting blank password after one use of password

Jabber for TP does not allow TCP registration

Crash while Quick Setup window is opened and web cam is connected

Jabber Video 4.8 lets Windows apply Power settings during active call

Table 4: Resolved Caveats in Cisco Jabber Video for TelePresence 4.8(8)

Identifier

CSCup24126

CSCuo76479

Severity

2

3

Headline

Multiple Vulnerabilities in OpenSSL - June 2014

Jabber 4.8 Crashes on Launch with UseWindowsUsername=1

The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved minor caveats are not listed here.

Table 5: Resolved Caveats in Cisco Jabber Video for TelePresence 4.8(6)

Identifier

CSCuo28855

CSCuo11104

Severity

2

3

Headline

Cisco Jabber Video for TelePresence (Movi) vulnerable to CVE-2014-0160

May only respond to first PLI/FIR and ignore subsequent requests

The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved minor caveats are not listed here.

Table 6: Resolved Caveats in Cisco Jabber Video for TelePresence 4.8

Identifier

CSCuh08911

CSCul16637

CSCum32355

CSCum42556/CSCul59113

CSCud17952

CSCuh57631

Severity

2

2

2

2

3

3

Headline

Encrypt login password in memory

Unencrypted SIP registration fails

Multiple rtpmap lines per dynamic payload type

Crash on startup or after hibernation

Call drops during re-registration across traversal zone

Wireless headsets don't work on Windows 8 (Jabra and Plantronics)

12

Identifier

CSCuj99914

CSCul16231

CSCul20258

CSCul47463

CSCul47476

CSCum20406

CSCum70564

CSCum80287

CSCun47996

CSCug16503

3

3

3

3

6

3

3

3

3

Severity

3

Headline

SIP message Call-Info decode failure

Allow leading and trailing spaces in passwords (Windows)

Flux crash

Vulnerability fixes for PNG Development Group libpng

Vulnerability fixes for XMLSoft libxml2

Crash when bringing up or tearing down an AnyConnect VPN link

Do not launch the application on startup by default

Make AES-256 usage in SRTP provisionable.

Vulnerability fixes for OpenSSL

Reinstate the "movi:" protocol handler

Closed Caveats

This section contains information on the caveats closed in this release.

Table 7: Closed Caveats in Cisco Jabber Video for TelePresence 4.8(11)

Identifier

CSCtu71670

CSCuj08784

CSCul53073

CSCul70828

CSCum40474

CSCum76860

CSCum78889

CSCun67752

CSCue55832

CSCug64596

CSCty89830

3

3

3

3

3

4

4

6

3

3

Severity

3

Headline

Application sharing issues

VCS<->CUCM interworking: Video starts after 1 minute

Multiway: Fails on refer after challenges from VCS

ICE functions improperly when any m= line is zero in SIP SDP

OS X 10.7.5: Not sending any video, crashing when loading Video preferences

Jabber Video 4.7 minimum media port range seems to be 11, not 10.

PrecisionHD USB Camera LED issue

Calls from Movi hangs after a few seconds

Called device still rings even if caller hung up, SIP 481

Black screen when calling MPS with at least 3 participants

SIP display name not used

13

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