Quest® vWorkspace Connector for iPad User Guide
Wyse™ vWorkspace™ Connector for iOS™
8.6
Administration Guide
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vWorkspace Connector for iOS Administration Guide
Updated - July 2015
Software Version - 8.6
Contents
Overview of the vWorkspace Connector for iOS . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configuring the vWorkspace Connector for iOS . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
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1
Overview of the vWorkspace Connector for iOS
This manual includes information on the setup and configuration of the environment required for the operation of the vWorkspace Connector for iOS.
Installing the vWorkspace Connector for iOS
The vWorkspace Connector for iOS is available as a free download from the Apple AppStore. The Connector is listed within the Business category. It can also be found by searching for vWorkspace in iTunes or directly on the iOS using the AppStore application.
TIP:
A working iTunes account is required to download the vWorkspace Connector for iOS.
Upgrading vWorkspace
If Connector Management is set up in the Management Console and suggests or enforces a minimum version, the user will be prompted to download the latest version and install it from the App Store. The user may upgrade software automatically when notified by the iOS App Store.
See the vWorkspace Administration Guide for detailed information about setting up Connector Management.
Installing an SSL Root Certificate for the
Secure Access service
To use the iOS Connector with Web Access, you do not need to take further action. If you are using a self-signed certificate, you must have a valid SSL root certificate installed on the iOS device.
The iOS supports the following certificate and identity formats:
• iOS supports X.509 certificates with RSA keys.
• The file extensions.cer, .crt, .der, .p12, and .pfx are recognized.
The iOS includes a number of trusted root certificates out of the box, a list of which can be found at: http://support.apple.com/kb/HT4415
You can install an additional trusted root certificate or a self-signed root certificate created by your company.
The root certificates are saved in the iOS KeyChain for future use.
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Configuring the vWorkspace Connector for iOS
•
Connecting to a vWorkspace environment
•
Using the vWorkspace window options
Connecting to a vWorkspace environment
After you log into the vWorkspace Connector for iOS, you can view any Windows virtual desktops or published applications that you have been given access to by your administrator.
You can then start remote connections to virtual desktops and published applications by selecting the corresponding icons from within the Connector.
To connect to a vWorkspace environment
1 Click the vWorkspace icon. If a connection is not set up, you are prompted to enter an email address or a website name.
2 Tap the name of the environment you want to connect to.
3 If the administrator has set up multiple locations, you are prompted to select the appropriate location.
4 On the Logon Credentials prompt, enter credentials and click Connect. The vWorkspace window is displayed, showing the applications for the selected environment.
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Figure 1. The vWorkspace window vWorkspace icon
Log out
Select/
Change
Connection
Settings
Information
Add Connection
Refresh
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Using the vWorkspace window options
The vWorkspace window contains the following options:
• vWorkspace Menu icon. Toggle between the full vWorkspace window and the connection list menu.
• Log out. Log out of the current connection. This also clears the password.
• Refresh. Refresh the applications and shortcuts for the current connection.
• Change connection. Connect to a different environment (see To connect to a different environment ).
• Edit Connection. Modify the settings for a connection (see
information about the settings).
• Information. Click the Info button to view legal information for vWorkspace. You can also access online documentation for vWorkspace.
• Delete Connection. Delete a connection to an environment (see
).
• Add Connection. Add a new connection (see
To connect to a different environment
• Click the name of the environment you want to connect to.
Edit connection settings
1 On the environment that you want to edit, slide to the left to display the Edit and Delete options.
2 Tap Edit.
3 Modify the settings as necessary. Changes are saved as they are entered.
Table 1.
Setting
Enter a custom description
Connect on Start
Clear Credentials
Fit Screen
Play Audio
Use Microphone
Description
Add a description for this connection.
Connect to the selected environment when the vWorkspace is opened.
Remove the credentials that were entered for this connection.
Select the size of the desktop and the number of colors to use for the display of the published application.
You can also enable retina resolution.
Play audio for the published applications from the iOS device.
Use the microphone for the published applications on the iOS device.
NOTE:
The user connection settings were simplified in vWorkspace 8.6. Connection settings are defined by the system administrator from the vWorkspace Management Console. If you need to edit an existing connection with the advanced settings available in version 8.5, long press anywhere in the Settings window.
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Delete Connection
1 On the environment that you want to delete, slide to the left to display the Edit and Delete options.
2 Tap Delete.
3 On the Delete Connection confirmation, tap Delete again.
To modify the global settings
1 Click the Settings button.
2 Modify the settings in the table below as necessary.
3 Click OK.
Table 2. Windows Connector configuration settings
Configuration setting
Change Wallpaper
Application Logging
Active Connections
Description
To change the wallpaper
1. Tap the Settings icon from the main vWorkspace Connector toolbar.
2. Select an image. You can use one of the bundled wallpapers or you can choose a custom wallpaper by tapping the Photo Library button and selecting a photo.
3. Tap Save to save the wallpaper you chose and display it on the device.
NOTE:
For optimal display, use photos that are 1024x1024 pixels.
Application logging helps vWorkspace Administrators and Technical Support troubleshoot issues that may arise during configuration and deployment of the vWorkspace Connector for iOS.
Application Logging is intended for use by vWorkspace Administrators and
Technical Support only.
To turn on application logging
1. Tap the Settings icon from the vWorkspace Connector toolbar.
2. Set the Enable Application Logging field to ON. Application logging starts.
After application logging has been turned on, the connector can be used as normal and a log file will be created.
NOTE:
When application logging is turned on, the application log will be overwritten each time the vWorkspace Connector for iOS is restarted. If you need to view the application log for troubleshooting purposes, always ensure it is copied from the iOS either while the Connector for iOS is running, or after the Connector for iOS has been closed.
If the application log is not copied prior to restarting the Connector for iOS, any existing log will be overwritten.
To access the information in the application log
1. Turn on application logging as described in the previous procedure.
2. Click the Email Logs button at the bottom of the Settings page. An email message will appear with an empty To: field and the log file attached.
To turn application logging off
1. Tap the Settings icon from the vWorkspace Connector toolbar.
2. Set the Enable Application Logging field to OFF. The connector can be used normally.
NOTE:
Any existing application logs will be automatically deleted from the iOS device when the vWorkspace Connector for iOS is restarted.
The option on this window allows you to:
Keep Device Awake. This setting prevents the device from entering sleep mode when actively connected to a remote session and the device is plugged into a power source.
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Configuration setting
Warning Dialogs
Show Tutorial on Start
Description
The options on this window allows you to display warning messages when the following options are selected:
• Log Off
• Clear Credentials
• Delete Connection
• Close Active Session
Enable this option if you want the device to display a tutorial each time you connect to vWorkspace.
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To add a new connection
1 Press the Add connection (+) button.
2 Enter the Website name or email address, then press Next.
3 On the Logon Credentials prompt, enter credentials and click OK.
4 The vWorkspace main window is displayed, showing any application icons assigned to you.
5 When the vWorkspace icon is tapped, the new connection is displayed.
NOTE:
The user connection settings were simplified in vWorkspace 8.6. Connection settings are defined by the system administrator from the vWorkspace Management Console. If you need to add a custom connection using the advanced settings available in version 8.5, long press on the Add Connection (+) button.
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3
Using the vWorkspace Connector for iOS
•
•
•
Launching an application
After a connection to a vWorkspace Farm is established, all virtual desktops and published applications that you have been allowed access to will be displayed in the main view in the Applications box.
To access a virtual desktop or published application
• Tap its icon.
Virtual desktops and published applications can be grouped as application folders in the application box. This is dependent on the configuration of the virtual desktop or published application in the vWorkspace farm.
Application Taskbar
When you launch an application, the Application Taskbar is displayed at the bottom of the screen, under the application window. The Application Taskbar is similar to the Windows taskbar. It shows each running application with an icon and window title, and allows you to switch between them. It also displays the system tray icons.
Using the Desktop Toolbar
The desktop toolbar displays when you are connected to a virtual desktop. You can hide the desktop toolbar by tapping the white triangle, leaving only the rounded edge of the toolbar displayed. Tapping the white triangle again will un-hide the desktop toolbar.
Figure 2. Desktop toolbar
Keyboard
Mouse
Tips
Menu Session
Actions
Close
Hide Toolbar
Keyboard. The vWorkspace Connector for iOS includes an on-screen keyboard, which is made up of other keys that you can use with the Windows operating system. A bar across the top of the keyboard includes the escape key and function keys, and an icon for accessing the on screen keyboard.
NOTE:
When a Bluetooth device is attached, a Bluetooth icon will be displayed on the Keyboard.
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Tapping the keyboard icon will open the on-screen keyboard.Tapping the keyboard icon again returns you to the primary iOS keyboard.
Mouse. Displays the on-screen mouse. To use the mouse, place your finger on the center circle and then drag your finger to move the mouse cursor around the screen.
• To click and drag or highlight a section, single tap the loop, and hold your finger to the screen, move the cursor in the direction you want to move.
• Tapping the mouse icon again from the desktop toolbar hides the on-screen mouse.
Tip panel. Provides information about how to use the environment. See
for information.
Hide toolbar. The desktop toolbar can be hidden by tapping the white triangle, leaving only the rounded edge of the toolbar displayed. Tapping the white triangle again will un-hide the desktop toolbar.
Menu. Tap the menu icon to minimize the current connection and you to the main vWorkspace Connector screen. The current connection is shown as a thumbnail under the Active Connections pane. You can tap the thumbnail of the connection to return it to full screen.
Session Actions. Tapping the session actions icon will display the option to send either CTRL+ALT+DEL or the
Windows key to the virtual machine.
Close. Closes the session.
Gestures
The Gestures feature improves usability of a windows desktop on an iOS device.
Gestures used in a RemoteFX Multi-touch environment
If your device has a RemoteFX Multi-touch environment, you can use the following gestures in an application.
To left click
• Touch with one finger.
To select, scroll an area, move, drag or resize and object
• Touch one finger down and slide it across the screen.
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To right click
• Hold one finger down for a second. When a square appears, lift your finger.
To swipe from the edges
• Touch one finger down on the edge and slide it across the screen.
To zoom in and out
• Touch two fingers down and move them together and apart. Pan by sliding two fingers around.
To quick zoom in and out
• Tap once with three fingers. You can also pan the viewing area with three fingers.
Gestures used in a non-RemoteFX Multi-touch environment
If your device does not have a RemoteFX Multi-touch environment, you can use the following gestures in an application.
To left click
• Tap with one finger.
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To select an area
• Touch one finger down and slide it across the screen.
To right Click
• Touch and hold one finger down for a second.
To scroll up and down
• Slide two fingers vertically, similar to a mouse wheel.
To zoom in and out
• Touch two fingers down and move them together and apart. Pan by sliding two fingers around.
To quick zoom in and out
• Tap once with three fingers. You can also pan the viewing area with three fingers.
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