End User CommPortal User Guide

End User CommPortal User Guide
Hosted IP Phone System
End User CommPortal User Guide (Polycom)
Log into the End User CommPortal
Open Internet browser (e.g., Internet Explorer)
Browse to http://portal.popp.com
Enter the following:
 Number: end user’s 10-digit phone number
 Password: initial password provided by POPP
Click [Login]
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Service 24x7 @ 763-797-7900 or 1-800-234-POPP
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Hosted IP Phone System
End User CommPortal User Guide (Polycom)
Change Password
 Click [Settings]
 Click [change] next to Account Password
 Current Password: enter your current password
 New Password: enter your new password (must contain one
letter, one number, and one special character)
 Confirm New Password: enter your new password
 Click [Confirm] to save
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Service 24x7 @ 763-797-7900 or 1-800-234-POPP
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Hosted IP Phone System
End User CommPortal User Guide (Polycom)
Click to Dial
 Click the Call button
 Make a call to: enter the 10-digit phone number to call, type a
name, or select from drop-down
 From: leave this field set to [My Phone] to call from your desk
telephone or click [Change] and enter a [10-digit phone number]
to place the call from (home phone, cell phone, etc.).
 Click [Dial] to initiate the call.
 The telephone you are calling from will ring (desk telephone, home phone, cell phone, etc.). Answer the telephone and
the call will be placed to the destination phone number. Example: Use your home phone to make a call using your desk
telephone phone number.
© POPP.com, Inc. All rights reserved.
Service 24x7 @ 763-797-7900 or 1-800-234-POPP
Page 3 of 11
6/18/15
Hosted IP Phone System
End User CommPortal User Guide (Polycom)
Change Telephone Button Programming
 Click [Settings]
 Click [set keys]
 Click [Edit]
 Click [Programmable Keys – Line] (or click on the line keys on
the telephone) to configure a line key button:
o
A list of keys (“Key 1”, “Key 2”, etc.) will appear
below. The key numbers listed correspond to the line
key buttons on the telephone as follows:
Polycom VVX 310:
Key 1
Key 2
Key 3
telephone
display
Key 4
Key 5
Key 6
Polycom VVX 410:
Key 1
Key 2
Key 3
Key 4
Key 5
Key 6
telephone
display
Key 7
Key 8
Key 9
Key 10
Key 11
Key 12
Polycom VVX 500:
1-4 keys programmed:
Key 1
telephone
display
Key 2
Key 3
Key 4
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5-8 keys programmed:
Key 1
Key 5
Key 2
Key 6
Key 3
Key 7
Key 4
Key 8
Service 24x7 @ 763-797-7900 or 1-800-234-POPP
9-12 keys programmed:
Key 1
Key 5
Key 9
Key 2
Key 6
Key 10
Key 3
Key 7
Key 11
Key 4
Key 8
Key 12
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Hosted IP Phone System
End User CommPortal User Guide (Polycom)
 Click [Programmable Keys – Bottom] (or click on the softkeys on the telephone) to configure a softkey button:
o
A list of keys (“Key 1”, “Key 2”, etc.) will appear below. The key numbers listed correspond to the softkey
buttons on the telephone as follows:
Polycom VVX 310, VVX 410, and VVX 500:
telephone display
Key1 Key 2 Key 3 Key 4 More*
*[More] softkey displays when five or more softkeys are programmed
 Click on the [Key #] to be configured and complete the following fields:
o
Soft key action: select the desired function
o
Enter/select the following (if applicable):
o

Number: enter 10-digit phone number

Park orbit: select park orbit

Extension: enter 4-digit extension

Line: select line
Label: enter a label to appear on the phone display
Character limits for each telephone model are:


Polycom VVX 310 and VVX 410:

Line Keys: up to 13 characters (if no spaces)

Softkeys: up to 10 characters (if no spaces)
Polycom VVX 500: varies based on the number of line key/softkey buttons programmed
 Click [Save changes] to save or [Discard changes] + [Discard] to cancel
 Reboot your telephone: On your telephone, press [Home] button + [Settings] + [Basic] + [Update Configuration] + [Yes]
and wait up to five minutes for the telephone to learn its new configuration
 Click [close] when finished
© POPP.com, Inc. All rights reserved.
Service 24x7 @ 763-797-7900 or 1-800-234-POPP
Page 5 of 11
6/18/15
Hosted IP Phone System
End User CommPortal User Guide (Polycom)
Log In/Out of a Multi Line Hunt Group (MLHG)

Select [Groups] from the task bar

Select the MLHG you wish to log in/out of from the ‘Group
Membership’ window

Information for the group displays, including the total number
of lines in the group, and your line’s current status. To
change status, select the [Login] or [Logout] link.
Note: Line must be enabled for Log In/Out by the business
group administrator
© POPP.com, Inc. All rights reserved.
Service 24x7 @ 763-797-7900 or 1-800-234-POPP
Page 6 of 11
6/18/15
Hosted IP Phone System
End User CommPortal User Guide (Polycom)
View and Change E-mail Address (for Voice Mail to E-mail and Fax to E-mail)
 Click [Settings]
 Click [Messages]
To Delete an E-mail Address:
 Click [remove]
 Click [Apply] to save
To Edit an E-mail Address:
 Click [edit]
 Enter e-mail address
 Click [Add]
 Click [Apply] to save
To Add an E-mail Address:
 Click [add an email address] (maximum 20 e-mails)
 Enter e-mail address
 Click [Add] to save
 Click [Apply] to save
Leave Original in Inbox:
 Check this box to keep a copy of the message in the voice mail
box. If this box is not checked, voice mail messages will only be
delivered via e-mail and will not be saved in the voice mail box.
© POPP.com, Inc. All rights reserved.
Service 24x7 @ 763-797-7900 or 1-800-234-POPP
Page 7 of 11
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Hosted IP Phone System
End User CommPortal User Guide (Polycom)
Download Call Logs
 Click [Messages & Calls]
 Click [Missed]
 Click [Export]
 Check/Uncheck the boxes next to [Received], [Missed], [Dialed],
and [Rejected] so that only the Lists that you want to export are
selected.
 Click [Export] to download the .csv file
 Click [Open] to view the call log file in MS Excel or [Save] to
save
Note: For dialed calls, only records of the last 10 calls are available for export. For missed, received and rejected calls,
records of the last 60 days of calls (up to a maximum of 500 calls across all types) are available for export.
© POPP.com, Inc. All rights reserved.
Service 24x7 @ 763-797-7900 or 1-800-234-POPP
Page 8 of 11
6/18/15
Hosted IP Phone System
End User CommPortal User Guide (Polycom)
Call Manager – Standard
View and Change Call Manager Settings
 Click [Call Manager]
Forward All Calls
 Click [Forwarding]
 Check [Forward Calls Immediately] box
 Forward calls to: enter [10-digit phone number] to forward all
calls to
 Click [Apply] to save
© POPP.com, Inc. All rights reserved.
Service 24x7 @ 763-797-7900 or 1-800-234-POPP
Page 9 of 11
6/18/15
Hosted IP Phone System
End User CommPortal User Guide (Polycom)
Forward Calls if You Do Not Answer or When Your Line is Busy
 Click [Busy/No Answer]
 To forward calls to the same phone number when you do not
answer and when your line is busy:
o Leave the [Use same call forwarding configuration for
both services] box checked
o Check the [Forward calls if you do not answer] box
o Forward calls to: enter [10-digit phone number] to
forward calls to if you do not answer or if your line is
busy
o Forward unanswered call after: enter [# of seconds] you
would like your line to ring before forwarding to the
designated number (1 ring = approximately 6 seconds)
Note: Number of seconds must be fewer than the number of seconds before incoming calls are forwarded to
voice mail (see Messages tab for number of seconds before incoming calls are forwarded to voice mail)
o Click [Apply] to save
 To forward calls when you do not answer:
o Uncheck the [Use same call forwarding configuration for
both services] box
o Check the [Forward calls if you do not answer] box
o Forward calls to: enter [10-digit phone number] to
forward calls to if you do not answer
o Forward unanswered call after: enter [# of seconds] you
would like your line to ring before forwarding to the
designated number (1 ring = approximately 6 seconds)
Note: Number of seconds must be fewer than the
number of seconds before incoming calls are forwarded
to voice mail (see Messages tab for number of seconds
before incoming calls are forwarded to voice mail)
o Click [Apply] to save
© POPP.com, Inc. All rights reserved.
Service 24x7 @ 763-797-7900 or 1-800-234-POPP
Page 10 of 11
6/18/15
Hosted IP Phone System
End User CommPortal User Guide (Polycom)
 To forward calls when your line is busy:
o Uncheck the [Use same call forwarding configuration for
both services] box
o Check the [Forward calls if your line is busy] box
o Forward calls to: enter [10-digit phone number] to
forward calls to if your line is busy
o Click [Apply] to save
For additional training and support:
 Visit www.popp.com ”Support””Hosted IP Phone System Resources” for User Guides and Reference Manuals
 Call POPP Communications at 763-797-7900
© POPP.com, Inc. All rights reserved.
Service 24x7 @ 763-797-7900 or 1-800-234-POPP
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