Mitel | 5001 | 5001 IP Phone User Guide

MITEL NETWORKS
5001
USER GUIDE
IP Phone
3300 ICP - 7.0
Contents
1
ABOUT THE 5001 IP PHONE
Telephone Status Indicators
For Users on Resilient 3300 ICP Systems
Tips for Your Comfort and Safety
2
2
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2
USING YOUR PHONE
Adjusting the ringer volume
Adjusting the handset receiver volume
Making and answering calls
Redial
Redial - Saved Number
Hold
Messaging
Attendant Call Hold - Remote Retrieve
Callback
Callback - Cancel
Callback - Cancel All
Call Transfer
Conference Calls
Call Forward
Call Forward - Remote
Call Forward - End Chaining
Call Forward - Override
Call Pickup
Call Park
Camp-on
Do Not Disturb
Override
Paging
Direct Paging
Tag Call
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ABOUT THE 5001 IP PHONE
The Mitel Networks 5001 IP Phone is a digital telephone that connects
directly to a 10/100BaseT Ethernet network. It is supported by the Mitel
Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and
later software.
Note: The 5001 IP phone is not suitable for direct connection to ANY public
telephone network. Connect the phone to a LAN that is attached to a Mitelmanufactured ICP system only.
The 5001 IP phone has three fixed-function keys along with a Volume
Up/Down key and a standard numeric keypad. The fixed-function keys are
MESSAGE, HOLD and TRANS/CONF.
1.
2.
3.
4.
5.
6.
Handset
Speaker
Message Waiting Indicator
Function Keys
Numeric Keypad
Volume Control
-1-
Telephone Status Indicators
Situation:
Line is idle
Line is ringing
Message waiting/Voicemail
The message waiting indicator is:
Off
Flashing rapidly
Flashing slowly
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system.
Tips for Your Comfort and Safety
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver.
Because continuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.
USING YOUR PHONE
Adjusting the ringer volume
To adjust the Ringer Volume while the set is ringing:
z
Press the Volume control button.
-2-
Adjusting the handset receiver volume
To adjust the Handset Receiver Volume when you are using the
handset:
z
Press the Volume control button.
Making and answering calls
To make a call:
1. Lift the handset.
2. Dial the number.
To answer a call:
z
Lift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Dial *01.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift handset.
2. Dial **79.
To Redial a saved number:
1. Lift handset.
2. Dial *6*.
Hold
To place a call on Hold:
z
Press HOLD and replace the handset in the cradle.
To retrieve a call from Hold:
1. Lift the handset.
2. Press HOLD.
-3-
Messaging
If the message indicator is flashing slowly while the phone is not ringing, this
indicates that you have a message or voicemail.
Note: For voicemail to work properly with the 5001 IP phone, Call Forward
must be activated.
To forward your calls to voicemail:
1.
2.
3.
4.
Lift the handset.
Dial **70 to have your calls forward when you are busy on the phone.
Dial the Message Center number 555.
Dial **71 to have your calls forwarded when you don't answer your
phone.
5. Dial the Message Center number 555.
6. Hang up.
Note: Once Call Forward has been activated, you will hear an interrupted
dial tone for a moment every time you lift the handset. To cancel Call
Forwarding, see Call Forwarding. elsewhere in this guide.
The response to a message indication changes depending on whether the
caller wants you to call back or if they have left a voice message.
To respond to a message indication:
1. Lift the handset.
2. Press MESSAGE.
If the caller has left a voice message, the phone will automatically call
the voicemail system.
OR
If the caller has activated your message indicator instead of leaving a
voice message, the phone will automatically call their number.
-4-
Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the digits announced by the attendant.
Callback
To leave a callback message at another extension:
z
While listening to ringing or busy tone, press the MESSAGE key.
The called extension user is informed of the message waiting indication by
their Message Indicator flashing and the display showing "MESSAGE
WAITING".
Callback - Cancel
To cancel a Callback:
1.
2.
3.
4.
Lift the handset.
Dial *1#.
Dial the number of the called extension.
Hang up.
Callback - Cancel All
To cancel all Callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.
-5-
Call Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
„ To complete the Transfer, hang up.
„ To announce the Transfer, wait for an answer, consult, and hang up.
„ To retrieve the call, press the switchhook and dial the *1.
Conference Calls
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1.
2.
3.
4.
Press TRANS/CONF.
Dial the number of the next party.
Wait for an answer.
Press TRANS/CONF.
To leave a Conference:
z
Hang up.
To split a Conference and speak privately with the original party:
1. Press TRANS/CONF.
2. Dial *41.
-6-
Call Forward
Incoming internal and external calls presented at your extension can be
forwarded in the following ways:
z
z
z
Call Forward All - forwards all your calls to another destination (extension
or external number) without first presenting the calls at your extension.
Call Forward No Answer - forwards your calls to another destination when
you are busy on another call or away from your desk.
Call Forward Busy - forwards your calls to another destination when you
are busy on another call or away from your desk.
You can also forward your calls to voicemail, if available. The extension
number of the voicemail system is 555.
To program and activate Call Forward:
1. Lift the handset.
2. Do one of the following:
„ To redirect all calls without ringing your phone first, dial *8.
„ To redirect all calls when your telephone is busy, dial **70.
„ To redirect internal calls when your telephone is busy, dial 63.
„ To redirect external calls when your telephone is busy, dial 62.
„ To redirect all calls when you don't answer, dial **71.
„ To redirect internal calls when you don't answer, dial 65.
„ To redirect external calls when you don't answer, dial 66.
3. Dial the destination number.
4. Hang up.
To cancel individual Call Forward types:
1. Lift the handset.
2. Do one of the following:
„ To cancel the redirect of all calls, dial #8.
„ To cancel the redirect of calls when your telephone is busy, dial
**72.
„ To cancel the redirect of calls when you don't answer, dial **74.
3. Hang up.
-7-
To cancel all Call Forward types:
1. Lift the handset.
2. Dial ##8.
3. Hang up.
Call Forward - Remote
To forward calls from a remote extension to your current location:
1.
2.
3.
4.
Lift the handset.
Dial **8.
Dial the extension of the remote extension.
Hang up.
To cancel Call Forward - Remote from the extension that set the
remote forwarding:
1.
2.
3.
4.
Lift the handset.
Dial **77.
Dial the extension of the remote extension.
Hang up.
To cancel Call Forward - Remote from the extension that was
forwarded:
1. Lift the handset.
2. Dial #8.
3. Hang up.
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial **73.
3. Hang up.
-8-
Call Forward - Override
To override Call Forward and ring a extension:
1. Lift the handset.
2. Dial *1*.
3. Dial the extension number.
Call Pickup
To answer a call that is ringing at another extension in your Pickup
Group:
1. Lift the handset.
2. Dial *6.
To answer a call that is ringing at a extension not in your Pickup
Group:
1. Lift the handset.
2. Dial **6.
3. Dial the number of the ringing extension.
-9-
Call Park
The Call Park feature allows you to place a call in a special hold state. You,
or someone else, can then retrieve the call from any extension in the
system.
After parking the call, the system can automatically connect you to paging
equipment so that you can announce the call to the requested party.
To park an active call:
1.
2.
3.
4.
Press TRANS/CONF.
Dial *7#.
Dial the directory number on which to park the call.
To inform a user that a parked call is waiting, do one of the following:
„ If automatic paging is enabled, announce the call and the directory
number on which the call is parked.
„ If automatic paging is disabled, dial **9, followed by the Paging zone
number (if required). Then, announce the call and the directory
number on which the call is parked.
To retrieve a parked call:
1. Dial *8#.
2. Dial the directory number on which the call is parked.
3. If there are multiple calls parked on the number, dial the two-digit index
number to retrieve a specific call, or # to retrieve the longest parked call.
Camp-on
To Camp-on to a busy extension:
z
Dial 3.
-ORWait for the time-out period to expire.
To retrieve a call when you hear Camp-on tone:
z
Depress the hookswitch momentarily, and then dial *3.
The current call is put on hold. You are connected to the waiting call.
-10-
Do Not Disturb
To activate Do Not Disturb:
1. Lift the handset.
2. Dial *5.
3. Hang up.
To deactivate Do Not Disturb:
1. Lift the handset.
2. Dial #5.
3. Hang up.
To activate Do Not Disturb from a remote extension:
1.
2.
3.
4.
Lift the handset.
Dial **5.
Dial the number of the extension to which Do Not Disturb is to apply.
Hang up.
To deactivate Do Not Disturb from a remote extension:
1.
2.
3.
4.
Lift the handset.
Dial ##5.
Dial the number of the extension with Do Not Disturb activated.
Hang up.
Override
To use Override when you encounter busy or DND tone:
z
Dial 2.
Paging
To use Paging:
1.
2.
3.
4.
Lift the handset.
Dial **9.
Dial the Paging zone number (if required).
Make the announcement.
-11-
Direct Paging
Direct Paging allows you to page a party through their telephone speaker. If
the paged party has Off-Hook Voice Announce enabled, the page will be
heard even when the party is on a handset or headset call.
To page a party:
1.
2.
3.
4.
Lift the handset.
Dial *37.
Dial the extension number.
Speak to the dialed party after the tone.
To answer a Direct Page (indicated by a single burst of tone):
z
Lift handset.
Tag Call
Tag Call allows you to signal that you are the victim of a threatening or
malicious call. Using the tag, your system administrator or telephone
company can identify the source of the call and provide this information to
appropriate personnel or authorities.
CAUTION: Tagging a non-malicious call may result in fines or other
penalties.
To tag a malicious call:
1. Press TRANS/CONF.
2. Dial *55 while the call is in progress.
Note: Tag Call can be used on active two-party calls only. Calls on hold and
conference calls cannot be tagged.
-12-
TM,
® Trademark of Mitel Networks Corporation.
© Copyright 2006, Mitel Networks Corporation.
All rights reserved.
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