Work Order Management
A Targeted User Guide for District personnel:
How to enter Service Requests into IBM TRIRIGA ®
(For more information about entering Service Requests, please contact Dawn Hewlett @ PX 4-8765)
Getting Started
Internet Explorer is the preferred browser for TRIRIGA. You may use Chrome, but the font may be too small.
Find your TRIRIGA tile
Look for TRIRIGA on any of the links below until you find it
Add to your “Favorites”
To make TRIRIGA easy to find the next time you log in, right-click on the TRIRIGA tile, then select “Add to Favorites”
TRIRIGA Home page
Once you have clicked on the TRIRIGA tile to open the application, you will see that you get signed in automatically.
To enter a Work Order in TRIRIGA, click on the “School Request
Manager” link and a new window will open.
Create a new service request
Find “Create Service Request” and click on the link
Select the type of problem
A new window pops up. This is the blank service request form.
Start to fill out the form by selecting classification.
The Service Request Form
Before you start entering all required information, make sure you have all of the details for the problem, contact information, etc.
Req Class & Prob Descrip
Choose the “Request Classification” that best matches the problem by scrolling through choices.
Click on the + sign to drill down from “ Lock and Window ” to pick
“ Broken Glass/Window hardware repair .”
Emergency repairs
Now write a description of your issue in the “Problem Description” field.
Please add as much detail as necessary, but not too much!
Identify problem location
To identify the exact problem location, 1.) Click on the hour glass symbol to select the space from the drop-down menu. A new window will open that will allow you to select the specific room or place where the problem has been reported.
Identify problem location
2.) Enter the room/space number and press enter (or apply filters)
3.) Click on the radio button for the matching space
4.) Click on “OK” and the window will close
Review problem location
Now you should see the room/space number identified in “Problem location”
If you make a mistake, just click on the X next to the magnifying glass to delete the space and start the search again
Reviewing the request
Please review your request for accuracy BEFORE you click “Submit”
If it’s an
EMERGENCY
, please put a checkmark in the box below
Submitting the request
Click the submit button and the request is routed to the proper maintenance group to assign the request. Please do not enter work orders twice because this only causes confusion and will not get the job done faster.
Entering a 2nd request
Once you have submitted a completed request, a new window opens so that you can enter another request.
If you are finished, click the X next to
“Submit” to close the window.
My Active Requests
“My Active Requests” = created by the person who is logged in
School Active Requests
“School Active Requests” = created by ALL staff assigned to that location
Completed/Retired Reqs
“Completed/Retired Requests” = marked as completed by a technician,
Foreperson or someone else from M&PO.
Searching for records
Searching for information is very easy. Enter your filter term into any box with “Contains” (highlighted with yellow) below the column names and press the enter key. Or click on the column title to sort the data in ascending or descending order.
Searching for records
To determine number of requests in “Active” status, type “active” into the filter box and then press “Enter” on the keyboard.
The search returned 118 total found.
To clear the search, just click on “Clear Filters”
Searching for Requestors
To see work orders by “Requestor” name, type the name into the
“Contains” field and then press the “Enter” key on the keyboard.
The search returned 3 records found.
To clear the search, just click on “Clear Filters”
How to “Sign Out”
When you are ready to exit TRIRIGA be sure to click on “Sign Out”
(For more information about entering Service Requests, please contact Dawn Hewlett @ PX 4-8765)
