Polycom RealPresence Web Suite Getting Started Guide

Polycom RealPresence Web Suite Getting Started Guide
GETTING STARTED GUIDE
Software 2.0 | August 2015 | 3725-73300-000A
Polycom® RealPresence® Web Suite
Polycom, Inc.
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RealPresence Web Suite Getting Started Guide
Version 2.0
©
Copyright 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
®
Polycom , the Polycom logo and the names and marks associated with Polycom products are trademarks and/or
service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other
countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express
written permission of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for
this product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product
or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To
receive software information, as well as the open source software code used in this product, contact Polycom by
email at OpenSourceVideo@polycom.com.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided “as is” without warranty of any kind
and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event
shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or
other damages whatsoever (including without limitation, damages for loss of business profits, business interruption,
or loss of business information), even if Polycom has been advised of the possibility of such damages.
Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocumentationFeedback@polycom.com.
Visit the Polycom Support Center for End User License Agreements, software downloads, product documents,
product licenses, troubleshooting tips, service requests, and more.
Polycom, Inc.
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Contents
Before You Begin ..................................................................................................................... 4
Audience, Purpose, and Required Skills ................................................................................................. 4
Virtual Environment Requirements .......................................................................................................... 4
Get Help ................................................................................................................................................... 4
Reference Documentation ..................................................................................................................................4
Polycom and Partner Resources ........................................................................................................................5
The Polycom Community....................................................................................................................................5
Documentation Feedback ...................................................................................................................................5
Preparation for System Installation ........................................................................................ 6
Prepare for Software Deployment ........................................................................................................... 6
Complete the Setup Worksheets ............................................................................................................. 7
Start and Restart Order for RealPresence Web Suite Components ..................................................... 12
System Installation .................................................................................................................13
Deploy the RealPresence Web Suite Software Packages .................................................................... 13
VMWare: Deploy the OVA Packages ............................................................................................................... 13
Hyper-V: Deploy the VHD Packages ................................................................................................................ 14
Configure Network Settings ................................................................................................................... 15
Assign Static IP Addresses and FQDNs to Both Portals .................................................................................. 16
Set the Time Settings on Both Portals .............................................................................................................. 16
Verify that Both Portals are Accessible .................................................................................................. 17
Open the Services Portal .................................................................................................................................. 17
Open the Experience Portal .............................................................................................................................. 17
Next Steps ............................................................................................................................................. 18
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Before You Begin
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This Getting Started Guide provides the information you need to install and configure a Polycom
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RealPresence Web Suite or RealPresence Web Suite Pro system for the first time. After completing the
steps described in this guide, see the RealPresence® Web Suite Administrator Guide for instructions on
how to set up and manage your RealPresence Web Suite or RealPresence Web Suite Pro system.
Except where otherwise noted, references throughout this guide to RealPresence Web Suite also apply to
RealPresence Web Suite Pro.
Audience, Purpose, and Required Skills
This Getting Started Guide is written for a technical audience with knowledge of virtual machine
environments, networking, security certificates, software configuration, and the basics of video
conferencing network and traffic requirements.
This guide assumes that you are deploying and setting up instances of the RealPresence Web Suite
Services Portal and Experience Portal in a VMware vSphere or Microsoft Hyper-V virtual data center.
Virtual Environment Requirements
The RealPresence Web Suite system can be deployed in the following virtual environments:
● An environment equipped with a VMware vSphere infrastructure (vCenter or ESXi host).
● An environment equipped with a Microsoft Hyper-V infrastructure (Microsoft Windows Server 2012
R2 with the Hyper-V role).
The environment into which the RealPresence Web Suite portals are deployed must meet the
requirements outlined in the Release Notes for the version you are deploying. The Release Notes outline
the latest hardware, software, network port, web browser, and virtual machine requirements for running
the application in your virtual environment.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Reference Documentation
In addition to this Getting Started Guide, the following documentation is available on the RealPresence
Web Suite support site:
● RealPresence® Web Suite Release Notes
● RealPresence® Web Suite Administrator Guide
● RealPresence® Web Suite User Guide
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VMware vSphere support and documentation is available at:
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● https://www.VMware.com/support/pubs/vsphere-esxi-vcenter-server-pubs.html (and select
documentation for your respective version)
● https://my.VMware.com/web/VMware
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Microsoft Hyper-V support and documentation is available at:
● https://technet.microsoft.com/en-us/library/hh831531.aspx (Hyper-V in Windows Server 2012 R2)
● https://technet.microsoft.com/library/hh833684.aspx (Hyper-V Server 2012 R2)
Polycom and Partner Resources
To learn more about Polycom RealPresence Platform products, visit Polycom Support for links to
information and downloads for the following.
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● Polycom RealPresence DMA 7000
● Polycom RealPresence Resource Manager
● Polycom RealPresence Access Director™
● Polycom RealPresence Collaboration Server
● Polycom RealPresence Platform Director
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, simply create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.
Documentation Feedback
We strive to improve the quality of our documentation, and we appreciate your feedback. Please send
your email with questions or suggestions to DocumentationFeedback@polycom.com.
Polycom, Inc.
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Preparation for System Installation
The sections that follow describe preparing for the initial installation and setup of a Polycom®
RealPresence® Web Suite system, including:
● Prepare for Software Deployment
● Complete the Setup Worksheets
● Start and Restart Order for RealPresence Web Suite Components
Prepare for Software Deployment
Complete the tasks outlined below to prepare to deploy the RealPresence Web Suite portals in your
virtual data center environment. Record the relevant information in the setup worksheets that follow this
section.
1 Read the Release Notes for the version of RealPresence Web Suite that you are deploying, and
confirm that your system meets the requirements.
2 Obtain the URL and login credentials for the Polycom Licensing Center. Both are contained in the
email that Polycom sent to your organization to confirm the purchase of license entitlements for
your RealPresence products.
3 To access the VMware or Hyper-V host and configure the Web Suite portals, ensure that you have
a PC with:
 1280x1024 (SXGA) minimum display resolution; 1680x1050 (WSXGA+) or greater
recommended.
 Current version of Mozilla Firefox or Google Chrome browser.
 Network access to your data center.
 The vSphere Client or Hyper-V Manager, as appropriate for your environment.
4 Ensure you have the correct credentials needed for the installation.
 For a Hyper-V deployment, the server name and login credentials of the Microsoft Hyper-V
server that will host the RealPresence Web Suite portals, or if applicable, the Microsoft System
Center Virtual Machine Manager (VMM) that manages the Hyper-V host(s).
 For a VMware deployment, ensure that your VMware user login has permission to deploy
OVF/OVA files.
 If deploying in a vCenter environment and you want to use RealPresence Platform Director to
deploy and monitor your RealPresence Web Suite portals, ensure that RealPresence Platform
Director has the appropriate administrator login credentials for the vCenter environment where
RealPresence Web Suite is being installed.
See Appendix 1 of the RealPresence Platform Director Administrator’s Guide for information on
specific permissions required.
5 Confirm that the required ports are available. For a list of ports used in a RealPresence Web Suite
installation, see “Ports and Protocols” in the RealPresence Web Suite Administrator’s Guide.
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6 Download the RealPresence Web Suite VHD files (for Hyper-V) or OVA files (for VMware) from its
Polycom support web site, and note the location of the files on your network.
7 Allocate IP addresses for the two RealPresence Web Suite portals, and note the network mask and
default gateway to be used with the addresses.
Although the RealPresence Web Suite portals can be used in a carefully configured DHCP
environment that guarantees unchanging IP addresses, Polycom recommends that you allocate
and configure a static address for each portal.
8 Obtain the names and IP addresses of the DNS servers on your network that will resolve the
domain and other system names for the RealPresence Web Suite portals.
9 Assign local host names to identify the RealPresence Web Suite portals within your organization’s
root domain. The host names and root domain name together constitute the fully qualified domain
names (FQDNs) that allow users to access the Services Portal, the Experience Portal, and the
administrator interface of each with a web browser. Configure these FQDNs on the appropriate
DNS server or servers.
Complete the Setup Worksheets
This section provides worksheets that help you deploy and configure the RealPresence Web Suite
Services Portal and Experience Portal. When you have completed the worksheets and are ready to
deploy and configure the Services Portal, see System Installation.
Before you begin the portal deployment, complete the fields in the My System Values column of each of
the Setup Worksheets that follow. Use the information in these worksheets to help you configure the
portals.
Setup Worksheet for the LDAP Server Configuration
LDAP Options
My System Values
Description
Forest Root Domain
The forest root domain name for the organization,
for example polycom.com or Microsoft.com.
Secure
Establishes a secure connection to the LDAP
server.
Note: If you select Secure, you must upload the
trust certificate of the LDAP server in the Services
Portal. See “Upload Certificates or a Certificate
Chain” in the RealPresence Web Suite
Administrator Guide.
Port
Username
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The port through which LDAP communicates. The
standard ports are:
•
389 for non-secure (LDAP)
•
636 for secure (LDAP-S)
The LDAP service account user ID.
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LDAP Options
My System Values
Password
Version 2.0
Description
The login password for the service account user
ID.
Setup Worksheet for the SMTP Server Configuration
SMTP Options
My System Values
Description
Server
The FQDN or IP address of the SMTP server.
Secure
Establishes a secure connection to the SMTP
server.
Port
The port to use to connect to the SM P server. The
standard ports are:
•
25 for non-secure (SMTP)
•
587/465 for secure (SMTP-S)
Login ID
The SMTP service account user ID.
Password
The login password for the service account user
ID.
Sender Mail ID
The email ID to be used as the return address for
notifications sent by the Services Portal. This is
typically configured as a null or no reply address.
Setup Worksheet for the Server Settings
Server Settings
My System Values
Description
Experience Portal
(MEA) Server
https://
The URL, including the FQDN assigned to the IP
address of the Experience Portal.
This information is used to construct the meeting
links. Make sure that this domain name is
accessible to all users of the solution, including any
users that may be located outside the organization.
Services Portal (WSP)
Server
https://
The URL, including the FQDN, assigned to the IP
address of the Services Portal.
This information is used to construct the login link
to the Services Portal. Make sure that this domain
name is accessible to all users who can access the
Services Portal.
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Setup Worksheet for RealPresence DMA Configuration on Services Portal
System
Configuration
Information
My System Values
Description
Name
A nickname to assign to the RealPresence DMA
system to distinguish it in the Services Portal
configuration.
Host
The FQDN or IP address of the RealPresence
DMA system. For an appliance RealPresence
DMA system consisting of two co-located
redundant servers, enter the system’s virtual IP
address or FQDN.
Port
The TCP port number used to communicate with
the RealPresence DMA system. Port 8443 is
standard.
VMR Prefix
The dialing prefix assigned to this RealPresence
DMA system, if any. Prefixes added to VMRs can
be used to assign a specific set of VMRs to a
specific RealPresence DMA system. Specifying
this value allows the portals to know where to
direct API requests concerning a particular VMR
ID. For example, if DMA-1 has the dialing prefix 11
and DMA-2 has no dialing prefix, all portal requests
for VMRs with ID 11xxxx would be directed to
DMA-1 and requests concerning any other VMR ID
would be directed to DMA-2.
To set up a prefix on the RealPresence DMA
system, see the RealPresence DMA 7000 System
Operations Guide.
Common SIP
Username
(Optional) The user ID to authenticate SIP
sessions for users who have authenticated with the
Services Portal.
Common SIP
Password
(Optional) The password for Common SIP
Username.
Default Admin
A user ID with system administrator privileges on
the RealPresence DMA system.
If the RealPresence DMA system is integrated with
Active Directory, this must be an Active Directory
user with access to all domains (not a local user
defined on the RealPresence DMA system) to be
able to search the VMRs of all users.
See the RealPresence DMA 7000 System
Operations Guide for more information.
Admin Password
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The password for the Default Admin user.
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System
Configuration
Information
My System Values
Version 2.0
Description
Owner Domain
The domain of the user account assigned to create
meetings in the RealPresence DMA system. For a
local user (not in Active Directory), enter LOCAL.
Owner Username
The user ID of the user account assigned to create
meetings in the RealPresence DMA system. The
user does not need to be an administrator.
For information on how to create a user ID in the
RealPresence DMA system, see the RealPresence
DMA 7000 System Operations Guide.
Generate VMR
From Range
The range of numbers to use for RealPresence
Web Suite virtual meeting rooms (VMRs). The
Services Portal generates VMR numbers on the
RealPresence DMA system randomly within the
specified range.
This lets you separate the temporary VMRs
created specifically for RealPresence Web Suite
meetings from other VMRs on the same
RealPresence DMA system.
The range must be positive numbers (10-digit
maximum) specified from lowest to highest. For
example, a range of 100 to 9999 generates VMRs
with 3 or 4 digits from 100 through 9999.
Setup Worksheet for Access Point Configuration
System
Configuration
Information
Location
My System Values
Description
A name for this access point that describes its
geographic location or some other property that
distinguishes it from other access points.
An access point is a network location that is routed
directly or indirectly to the RealPresence DMA
system through which clients or endpoints can
connect to join a conference.
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System
Configuration
Information
Transport
My System Values
Version 2.0
Description
The transport protocol associated with the location
and dial string. Select from SIP, H.323, TUNNEL,
ISDN, and PSTN. A single location may have
multiple transport protocols configured for it.
For information on provisioning endpoints for SIP,
see the Polycom RealPresence Resource
Manager Operations Guide.
For information on enabling SIP calls for mobile
apps, see the help files on the Polycom
RealPresence Mobile Support page.
Note: The Experience Portal must have at least
one SIP access point configured.
Dial string
Dial strings (SIP URI, Tunnel URI, H.323 E.164
enum, PSTN phone number) are used by a video
or audio endpoint to join a conference hosted by
the RealPresence DMA system. Typically for SIP,
TUNNEL, and H.323 callers, this string includes
the IP address or domain name (preferred) of the
edge traversal device (RealPresence Access
Director or Acme) provisioned to allow external
access to this RealPresence DMA system.
Auth Mode
The options available are AUTH, NoAUTH, and
SHARED.
Dial Prefix
(Optional)
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For an access point that may be used by
endpoints without SIP credentials, select
NoAUTH.
•
For an access point used only by endpoints
with SIP credentials (for example,
authenticated web and RealPresence
Mobile users when the RealPresence DMA
system settings have been configured with
the Common SIP Username and Password
as described), select AUTH.
•
For an access point that may be used by
either class of endpoints, select SHARED.
A prefix to add to dialing information used when
dialing this access point. This prefix can be used
by the access point to route the call or to
distinguish between authenticated callers and
unauthenticated guests.
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Setup Worksheet for Date Time Configuration
System Configuration
Information
NTP Server
My System Values
Description
The Network Time Protocol server FQDN or IP
address. The Services Portal synchronizes time
and date settings from this server. Entering the
NTP automatically populates the Date and Time
fields. Note that the portals are by default
configured to the UTC time zone.
Start and Restart Order for RealPresence Web
Suite Components
When you start RealPresence Web Suite, be sure to start the Services Portal and the configured
RealPresence DMA system before starting the Experience Portal. Failure to do so impacts the API that
handles feature functionality on the Experience Portal.
When you restart the Services Portal or the configured RealPresence DMA system, be sure to also restart
the Experience Portal afterwards. Failure to do so impacts the API that handles feature functionality on
the Experience Portal.
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System Installation
The RealPresence Web Suite Services Portal and Experience Portal can be deployed in a VMware
vSphere environment or in a Microsoft Hyper-V environment. We recommend deploying the Services
Portal first.
This section shows you how to deploy both portals and set them up in your virtual network. After you
finish these tasks, you can configure the portals as described in the RealPresence Web Suite
Administrator Guide.
Before you begin, complete the Setup Worksheets and confirm that your system meets all requirements
and includes all prerequisites listed in the most current Release Notes for the RealPresence Web Suite.
Complete the setup tasks in the following order.
● Deploy the RealPresence Web Suite Software Packages
● Configure Network Settings
● Verify that Both Portals are Accessible
● Set Up RealPresence Web Suite for the First Time
Deploy the RealPresence Web Suite Software
Packages
RealPresence Web Suite Services Portal and Experience Portal installation packages are available as
VMWare Open Virtual Appliance (OVA) files or as Microsoft Hyper-V Virtual Hard Drive (VHD) files. This
section provides information on deploying the portals as virtual machines using the OVA or VHD files.
VMWare: Deploy the OVA Packages
You can deploy the Services Portal and Experience Portal as virtual machines in a VMWare vSphere
environment using the OVA files for the RealPresence Web Suite software package.
A vSphere client connected to an ESXi server or vCenter can be used to deploy the Services Portal and
Experience Portal OVA Templates. Use your data center’s standard VMware deployment procedure. If
necessary, consult the appropriate documentation at vmware.com/support.html.
To deploy RealPresence Web Suite in your VMWare environment using the vSphere client:
1 Confirm that your system includes the prerequisites and meets the requirements listed in the
Release Notes for the version of the RealPresence Web Suite software that you are deploying.
2 Download the appropriate *.ova files from the Polycom RealPresence Web Suite Support site.
3 Using the vSphere client on your vSphere EXSi host server, deploy the *.ova files for the Services
Portal and Experience Portal into your VMWare environment. Select Thin Provision and Power
on after deployment.
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Alternatively, in a VMware vCenter with the proper permissions, you can use a Polycom RealPresence
Platform Director instance to deploy the Services Portal and Experience Portal. See the RealPresence
Platform Director Administrator Guide. It includes instructions for adding both new and existing instances
of RealPresence component products, including RealPresence Web Suite, to the RealPresence Platform
Director system.
Hyper-V: Deploy the VHD Packages
You can deploy the Services Portal and Experience Portal as virtual machines on Microsoft Hyper-Visor
(Hyper-V) Server 2012 R2 using the VHD files for the RealPresence Web Suite software package.
Hyper-V Manager or Windows PowerShell can be used to deploy the RealPresence Web Suite VHDs in
your Hyper-V environment. Use your data center’s standard Hyper-V deployment procedures. If
necessary, consult the appropriate documentation at technet.microsoft.com.
To deploy RealPresence Web Suite in your Hyper-V environment using Hyper-V Manager:
1 Confirm that your system includes the prerequisites and meets the requirements listed in the
Release Notes for the version of the RealPresence Web Suite software that you are deploying.
2 Download the appropriate VHD files from the Polycom RealPresence Web Suite Support site and
save them to the hard drive where Hyper-V Manager is installed.
3 Open Hyper-V Manager and click Windows > Virtual Machine to create a new virtual machine for
the RealPresence Web Suite Services Portal.
The New Virtual Machine wizard opens.
4 Click Specify Name and Location, and enter a name and location for the virtual machine.
5 On the Assign Memory tab, enter 8192MB as the Startup memory.
6 On the Configure Network tab, select an active virtual switch.
7 On the Connect Virtual Hard Disk tab, select Use an existing virtual hard disk, and locate the
Services Portal (WSP) VHD file.
8 View the Summary of the virtual machine, and click Finish.
The new virtual machine appears in Hyper-V Manager.
9 Select your virtual machine and click Settings.
10 In the Settings window, select Processor, and change the value to 8. By default, this is set to 1.
11 In the Settings window, click Hardware > Legacy Network Adapter.
12 Remove existing network adapters by selecting an adapter and clicking Remove.
13 Click Add a Legacy Network Adapter, and select the network adapter you want to add.
14 Click Apply.
15 In the Hyper-V Manager, select your virtual machine and click Start.
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A message states that unsupported hardware has been detected, as shown next.
16 Press the space bar on your keyboard.
The installation continues, and the virtual machine restarts. After the restart, the console displays
the portal VM’s login screen, as shown next.
17 Repeat steps 4 through 17 using the Experience Portal (MEA) VHD file.
Configure Network Settings
Because the Services Portal and Experience Portal both operate as web servers within a virtual server
environment, you must configure both virtual web servers with IP addresses and DNS names, and those
addresses and names must be included in the network settings within your virtual server environment.
Configuring network settings for both portals involves the following tasks:
● Assign Static IP Addresses and FQDNs to Both Portals
● Set the Time Zone and NTP Server
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Assign Static IP Addresses and FQDNs to Both Portals
When the portal instances boot up, they attempt to obtain IP addresses using DHCP. You can use the
vSphere client or Hyper-V Manager to view the IP and MAC addresses for each instance. Make note of
the addresses for both portals.
Polycom recommends that you assign static IP addresses to the Services Portal and Experience Portal
instances, rather than allowing them to obtain IP addresses through DHCP. Modify the configuration in
your DHCP server to map the IP address of each portal VM to its MAC address. Then assign that IP
address to the VM by changing its network settings via the restricted shell.
To assign static IP addresses and FQDNs to the two portals:
1 Open the vSphere or Hyper-V Manager console for the Services Portal’s VM.
2 Log into the restricted shell using polycom as both your username and password. When prompted
to do so, change the default password.
New shell user passwords must include the following:
 At least 14 characters
 At least one upper case character
 At least one lower case character
 At least one non-alphanumeric character
3 Enter show_network_info to view the current network settings.
4 Enter change_network_settings and follow the prompts to modify the current network settings.
Disable DHCP, enable static IP, and configure the static IP settings and DNS settings.
The network services are restarted so that the new settings take effect.
5 Open the console for the Experience Portal’s VM and repeat steps 2 through 4 to modify its network
settings.
6 In your DNS server, assign an FQDN to each portal and associate it with the permanent IP address
you assigned to the portal.
For more information on configuring network settings using the restricted shell, see “Restricted Shell
Commands” in the RealPresence Web Suite Administrator Guide.
Set the Time Settings on Both Portals
You can use each portal’s restricted shell to view or change the configured Network Time Protocol (NTP)
server and time zone.
Note: Time settings are also available in the administration interface of each portal
Instead of using the shell, you can view or change the NTP server and time zone in each
portal’s administration interface. See the Platform Settings section for each portal in the
RealPresence Web Suite Administrator Guide.
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To set the time settings of the two portals using the restricted shell:
1 Using the vSphere or Hyper-V Manager console for the Services Portal’s VM, log into its restricted
shell as user polycom.
2 Enter change_ntp to view the current NTP server and follow the prompts to specify a new one.
The factory default is the CentOS NTP server.
3 Enter change_timezone to view the current time zone and follow the prompts to change the time
zone.
The factory default time zone is UTC.
4 Log into the Experience Portal’s VM and repeat steps 2 and 3 to modify its time settings.
Verify that Both Portals are Accessible
After you deploy both portals and complete the basic network configuration, you can use a web browser
to open the portals using the DNS names you assigned to them.
Admin Tip: For increased security, create at least one new Super Admin account
To ensure secure administrator access to the Services Portal, after configuration is complete, we
recommend that you create another account with Super Admin credentials to manage the
Services Portal going forward. (See the section Create Accounts for more information.) Log in
with the new Super Admin credentials, and then delete the default Super Admin account.
Open the Services Portal
The Services portal provides a web interface where authorized administrators can configure and manage
the system and authorized users can schedule and start meetings.
To open the administrative and provisioning interface for the Services Portal:
1 Obtain the Service Portal’s FQDN, as assigned through your DNS server.
2 In the address bar of your web browser, enter the Services Portal FQDN.
3 Log in with Super Admin credentials. For the first login, enter admin as the Username and
Polycom12#$ as the Password.
4 When prompted, enter a new password for the default administrator account.
5 Click Agree to accept the End User License Agreement (EULA) and proceed with the configuration.
You can now configure the Services Portal for use.
Open the Experience Portal
The Experience Portal provides a meeting interface that includes such features as content sharing, group
chat, and privacy settings. All users who attend meetings require access to the Experience Portal. It also
provides a separate administrator interface for configuring and managing the system.
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To open the administrative and provisioning interface on the Experience Portal:
1 Obtain the Experience Portal’s FQDN, as assigned through your DNS server.
2 In the address bar of your web browser, enter the Experience Portal FQDN with the port 9445 in the
following format: https://<ServerFQDN>:9445.
3 Log into the Experience Portal administrator interface with Super Admin credentials. For the first
login, enter admin as the Username and Polycom12#$ as the password.
4 When prompted, enter a new password for the default administrator account.
New Experience Portal administrator passwords must include the following:
 At least one upper case character
 At least one lower case character
 At least one non-alphanumeric character
5 Click Save.
You can now configure the Experience Portal to be accessed by users to attend meetings.
Note: End user access to the RealPresence Web Suite Experience Portal
End users access the RealPresence Web Suite Experience Portal with a web browser, using the
URL in the following format: https://<Server FQDN>. No additional port number is required for
end user access.
Next Steps
You are now ready to license the portals, install certificates, and configure the portals for use as
described in the RealPresence Web Suite Administrator Guide. See “Set Up RealPresence Web Suite” in
that guide in order to get started.
Polycom, Inc.
18
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