Bendigo Superannuation Contribution Service

Bendigo Superannuation Contribution Service
Bendigo
Superannuation
Contribution
Service
Product Disclosure Statement
Dated 19 October 2015
Issued by Sandhurst Trustees Limited, ABN 16 004 030 737 AFSL 237906,
a subsidiary of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL 237879.
Issued by Sandhurst Trustees
Important Information
Other information
This Product Disclosure Statement (‘PDS’) has been
prepared and issued by Sandhurst Trustees Limited
ABN 16 004 030 737, AFSL No. 237906 (‘Sandhurst’,
‘we’, ‘us’ or ‘our’). Sandhurst is the issuer of the Bendigo
Superannuation Contribution Service. The Bendigo
Superannuation Contribution Service is a service for
processing superannuation contributions and data.
The Bendigo Superannuation Contribution Service is
only available to persons receiving a copy (electronic or
otherwise) of the most up-to-date PDS within Australia.
We are not bound to accept an application to use the
Bendigo Superannuation Contribution Service. If you
receive the PDS and Application Form electronically,
you should ensure that you have received the complete
Application Form and PDS. If you are unsure whether the
electronic documents are complete, you should contact
our Client Services Team.
Sandhurst is a wholly owned subsidiary of Bendigo and
Adelaide Bank Limited (ABN 11 068 049 178, AFSL No.
237879) (‘the Bank’) and forms part of Bendigo Wealth,
the wealth division of the Bank. Sandhurst is solely
responsible for the content of this PDS.
The information in the PDS is of a general nature. The
information is not advice or a recommendation to use
the Bendigo Superannuation Contribution Service. This
PDS has been prepared without taking into account your
individual objectives, financial situation or particular
needs. You should assess your own objectives, financial
situation or needs before deciding to use the Bendigo
Superannuation Contribution Service. Before deciding to
use the Bendigo Superannuation Contribution Service, we
recommend that you obtain financial advice tailored to
your personal circumstances from a licensed financial
adviser. The Australian Securities and Investment
Commission (ASIC) can help you check if your adviser
is licensed. You can contact ASIC on 1300 300 630
or via the website www.asic.gov.au, or call us on
1800 033 426 to arrange to see a Bendigo financial
planner.
A contribution to a super fund of your employee through
the Bendigo Superannuation Contribution Service does
not represent a deposit with, or liability of Sandhurst,
the Bank or its related entities. The Bank does not stand
behind or guarantee the performance of Sandhurst.
Sandhurst is not an authorised deposit-taking institution
within the meaning of the Banking Act 1959.
Accessing up-to-date information
Information in this PDS is subject to change from time to
time. Where the changes are not considered materially
adverse, Sandhurst will make updated information
available on our website.
You can obtain a paper copy of this PDS and any updated
PDS information free of charge by contacting our Client
Services Team on 1800 033 426.
Contact details:
Sandhurst Trustees Limited
GPO Box 529
Hobart Tasmania 7001
Phone: 1800 033 426
Fax: 03 6215 5800
Email: superannuation@bendigobank.com.au
Website: www.sandhursttrustees.com.au/SmartStart
The PDS does not constitute an offer in any jurisdiction
in which, or to any person to whom, it would not be
lawful to make such an offer including, but not limited
to, investors in the United States of America.
Applications from outside Australia will not be accepted.
All references to dollar amounts in this PDS are in
Australian currency.
References to ‘you’ and ‘your’ are references to a
participating employer who has registered to use the
Bendigo Superannuation Contribution Service.
A glossary is provided that provides a definition for all
words that have been italicised.
Contents
Page
Terms used in this PDS
2
Overview of the Bendigo
Superannuation Contribution
Service
3
Risks associated with using
the Bendigo Superannuation
Contribution Service
6
Fees
7
Registering to use the Bendigo
Superannuation Contribution
Service
7
Complaints
8
Security of employee data
8
Our liability and indemnity
9
Consent
9
Bendigo Superannuation Contribution Service 1
Terms used in this PDS
Application Form
Means the application form that accompanies this PDS or the application form for the
service that is included in the Bendigo SmartStart Super Employer Guide located at
sandhursttrustees.com.au/superannuation/ProductDisclosureStatements
Authorised Officer
Means an employee or agent nominated by a participating employer who has been authorised by
the participating employer to use the Bendigo Superannuation Contribution Service on its behalf.
Bendigo Superannuation
Clearing Service
Means the process where Sandhurst processes monies through the Clearing Account to be
passed on to Choice Funds.
Bendigo Superannuation
Contribution Service
Means the Bendigo Superannuation Clearing Service and Transact.
BSSS Account
Means the bank account maintained by Sandhurst for the purpose of receiving Employer plan
contributions.
Business day
Means a day other than a Saturday or Sunday or a national/state/territory public holiday.
Choice contributions
Means contributions made by a participating employer to a Choice Fund.
Choice Fund
Means a superannuation fund other than a participating employer’s Employer plan
Clearing Account
Means the bank account maintained by IIML for the purpose of receiving Choice contributions.
Contribution batch
Refers to a contribution schedule that has been submitted using Transact.
Cut-off time
Means prior to 3pm Australian Eastern Standard Time on a business day.
Direct credit
Means the facility by which monies are automatically credited from the participating employer’s
financial institution account for superannuation contributions. A fee may be levied by the financial
institution for using direct credit.
Employer-initiated
direct debit
Means the facility by which monies are automatically debited from the participating employer’s
financial institution account to pay for Transact or Bendigo Superannuation Clearing Service related
contribution batches. A fee may be levied by the financial institution for using direct debit.
Participating employer
Means an employer who has established an Employer plan under Bendigo SmartStart Super.
Employer plan
Means a participating employer’s plan in Bendigo SmartStart Super.
Employer plan
contributions
Means contributions made by a participating employer to their Employer plan
SuperChoice
Means SuperChoice Services Pty Ltd ABN 78 109 509 739
SuperChoice Clearing
Account
Means the bank account maintained by PayClear Services Pty Ltd ACN 124 852 320 on behalf of
SuperChoice for the purpose of receiving participating employers’ Choice contributions.
Superannuation
Guarantee
Means contributions made in accordance with the Superannuation Guarantee (Administration) Act
1992 which requires all employers to provide a minimum level of superannuation contributions for
all eligible employees.
Transact
Means the online superannuation administration and processing facility for employers through
which data can be uploaded and superannuation contributions can be made.
User ID
Means the identification code provided to your Authorised Officer by Sandhurst which, in
combination with your password, enables you to access Transact.
2 Bendigo Superannuation Contribution Service
Key information:
• Use of the Bendigo Superannuation Contribution
Service is governed by the terms and conditions set
out in this PDS.
• The terms and conditions in this PDS do not
exclude, modify or replace, and must be read in
conjunction with, the terms and conditions which
govern your participation in Bendigo SmartStart
Super.
• These terms and conditions are the entire
agreement between you and Sandhurst with respect
to the Bendigo Superannuation Contribution Service,
and to the extent of an inconsistency between these
terms and conditions and your Bendigo SmartStart
Super membership, these terms and conditions will
prevail.
• Sandhurst is the issuer of the Bendigo
Superannuation Contribution Service and has
obligations to you under the terms and conditions
set out in this PDS. To the extent that IOOF has
been appointed by us to provide certain services,
you are not entitled to make a claim under these
terms and conditions against IOOF in connection
with the supply or non-supply of the Bendigo
Superannuation Contribution Service to you.
Overview of the Bendigo
Superannuation
Contribution Service
What is the Bendigo Superannuation
Contribution Service?
The Bendigo Superannuation Contribution Service
enables you to make superannuation contributions to
your Employer plan in Bendigo SmartStart Super or
to Choice Funds nominated by your employees. It has
been designed to minimise the administrative burden
associated with contributing to multiple super funds.
Who is the Bendigo Superannuation
Contribution Service for?
The Bendigo Superannuation Contribution Service has
been designed for employers who have an Employer
plan in Bendigo SmartStart Super.
What are the benefits of the Bendigo
Superannuation Contribution Service?
The Bendigo Superannuation Contribution Service can
save you time and simplify your administration by:
• transferring super contributions, on your behalf, to
multiple super funds in a single online transaction;
• removing the need for unnecessary paperwork;
• a
dded security through 128-bit encryption and
encoding to ensure security of online transactions;
• a
wide range of tools and a dedicated helpdesk to
support you obtain the full benefit from the Bendigo
Superannuation Contribution Service;
• e
ase of reporting detailing your transaction history;
and
• helping you meet your SuperStream obligations.
The Bendigo Superannuation Contribution Service also
allows you to perform general employee maintenance
for all employees, such as:
• adding new employees;
• amending employee details; and
• removing exiting employees.
To get the maximum out of the Bendigo Superannuation
Contribution Service our dedicated support team are
here to help. There are also a range of tools including a
user guide and frequently asked questions to help you
get up and running.
Bendigo Superannuation Contribution Service 3
How does the Bendigo Superannuation Contribution Service work?1
Employer
Transact
Bendigo SmartStart Super
(Employer Plan Contributions)
Choice Fund
Clearing Account
SuperChoice
Clearing Account
Choice Fund
Choice Fund
The Bendigo Superannuation Contribution Service
comprises:
• Transact; and
• the Bendigo Superannuation Clearing Service.
What is Transact?
Transact is an easy to use online super contribution
management system provided to Sandhurst by IIML that
allows you to pay your employees’ super contributions.
Transact is ready and available 24 hours a day, every
day of the year, to make sure your super administration
is ready when you are.
Contribution details in respect of your employees are
entered and uploaded to Transact.
Step 2 – Processing of contributions
Contribution payments are accepted via Transact, and
all contribution details are reconciled with payments.
Employer plan contributions will be directed via Transact
to the Employer plan, while Choice contributions will be
directed to Choice Funds via Transact and the Bendigo
Superannuation Clearing Service.
Step 3 – Allocation of contributions
Employer plan contributions
Where you make Employer plan contributions, the money
will be deposited into the BSSS Account and is therefore
directly received by Sandhurst as trustee of Bendigo
SmartStart Super.
Transact is a secure site and can only be accessed
by using a user ID and password. Your nominated
Authorised Officer will be provided with a user ID and
password when you are registered to use Transact.
Choice contributions
What is the Bendigo Superannuation Clearing
Service?
Contribution batch information and money from the
Clearing Account will be sent to the SuperChoice
Clearing Account within three business days of receiving
the contribution batch information and corresponding
contribution batch payment from you.
The Bendigo Superannuation Clearing Service is an
extension of Transact. It is a non cash payment facility
which enables Choice contributions to be directed to the
employee’s nominated Choice Fund.
How do I use the Bendigo Superannuation
Contribution Service?
Step 1 – Payment of contributions
In order to use the Bendigo Superannuation Contribution
Service, you will need to submit contribution details in
respect of your employees via Transact.
You are responsible for ensuring the accuracy and
correctness of the contribution that you process
through Transact. Your contributions will only
be processed once all the required information,
contribution batch details and payments have been
submitted via Transact. If you don’t submit the
correct information in time then you may not meet
your super obligations for your employees.
4 Bendigo Superannuation Contribution Service
Where you make Choice contributions, the money will
first be deposited into the Clearing Account and then
remitted to the SuperChoice Clearing Account.
Subject to the relevant Choice Fund accepting payment
by EFT, contributions will generally be sent from the
SuperChoice Clearing Account to the relevant Choice
Fund electronically within three business days after the
contribution batch payment has been received into the
SuperChoice Clearing Account.
You agree that we have no responsibility to ensure that
payment contributions are accepted by a Choice Fund.
1
Sandhurst has entered into an agreement with IOOF Investment
Management Limited ABN 53 006 695 021 (IIML) in order to provide the
Bendigo Superannuation Contribution Service to participating employers.
IOOF Service Co Pty Ltd ABN 99 074 572 919, a related body corporate
of IIML has appointed SuperChoice to provide the Transact software, and
clearing house services for contributions made to Choice Funds.
SuperChoice has appointed PayClear Services Pty Ltd ACN 124 852
320, AFSL 314357 (PayClear) to provide the non-cash payment facility for
contributions made to Choice Funds.
IOOF, as the account holder of the Clearing Account, and PayClear, as the
account holder of the SuperChoice Clearing Account, are entitled to receive
interest and any other financial benefit accruing as a result of holding
these funds in the Clearing Account and in the SuperChoice Clearing
Account respectively.
Making contributions
Contributions can be easily made via:
• Employer-initiated direct debit; or
• Direct credit
Employer-initiated direct debit
After you submit your employee contribution details via
Transact and approve your payment(s), two separate
payments will be deducted from your nominated bank
account, one for Employer plan contributions and one for
Choice contributions.
To ensure payment and contribution details are matched
efficiently, we recommend employer-initiated direct debit
as a preferred payment method. An employer-initiated
direct debit will only be processed when you submit an
online instruction to do so via Transact, keeping you in
full control of your financial transactions.
Please note:
• Employer-initiated direct debit payments are
processed after a contribution batch is submitted
through Transact.
• Receipt of a confirmation message by you
authorises the processing of the contribution batch
and where a direct debit authority is held, your
nominated bank account will be debited with the
totals appearing on the contribution batch.
You acknowledge and agree that following the
processing of a contributions batch, the total amount
of contributions will be deducted from your nominated
account and transferred to the BSSS Account (for
Employer plan contributions) and to the Clearing Account
(for Choice contributions).
For Choice contributions:
• The amount, minus any applicable fees, will be
transferred electronically to the Clearing Account on
the following business day.
• These funds will remain with the Clearing Account
for no more than three business days whilst
ensuring your payment is honoured by your
financial institution.
Direct credit
Please note:
• You agree that when a contribution batch payment
is received via electronic fund transfer (EFT), the
contribution batch may be processed without future
recourse by you.
Reasonable endeavours are used to reconcile the
total contribution batch information received through
Transact with the contribution payment(s). This
process is completed following receipt of advice
through the Bendigo Superannuation Contribution
Service that a contribution batch has been
processed and the correct amount was credited to
the relevant bank account(s).
• E
mployer plan contributions received by direct credit
will be held for a maximum of 20 days, while Choice
contributions received by direct credit will be held for
28 days. When an amount is unable to be reconciled
against a submitted and confirmed contribution
batch, the contributions will be returned.
After processing a contribution batch, you agree to
immediately transfer the total amount of contributions
via EFT into the relevant bank account(s) (i.e. the
BSSS Account for Employer plan contributions, or to the
Clearing Account for Choice contributions).
For Choice contributions:
• If a contribution batch is authorised prior to the
cut-off time on a business day, the amount less
any applicable fees will be sent from the Clearing
Account to the SuperChoice Clearing Account
electronically on the following business day after
payment has been received by the Clearing Account.
• If a contribution batch is authorised after the cutoff time on a business day, the amount less any
applicable fees will be sent from the Clearing
Account to the SuperChoice Clearing Account on the
second business day after it has been received by
the Clearing Account.
• If there is a difference between the EFT amount and
the total amount of the contribution batch you must
contact us immediately to advise the reason for
the discrepancy. The money will not be sent to the
SuperChoice Clearing Account until the contribution
batch and monies received are able to be fully
reconciled.
After you submit your employee contribution details via
Transact you will receive two unique payment reference
numbers, one for Employer plan contributions and one
for Choice contributions, as well as the bank account
details that you will need to process your payment(s).
You will need to quote these unique payment reference
numbers when you make the payment(s) from your bank
account. You will need to make two separate payments,
one for Employer plan contributions and one for Choice
contributions.
Bendigo Superannuation Contribution Service 5
Timeframe for processing
contributions
Employer plan contributions and employee-related
details (in respect of whom the Employer plan
contributions are being made) must be received via
Transact before the cut-off time, and will be allocated
to the employee’s account on the same business day.
Contributions and/or related details received after
the cut-off time, will be allocated to the employee’s
account on the next business day.
Choice Contributions and related details received via
Transact before the cut-off time will be passed on
electronically or by post via the Bendigo Superannuation
Clearing Service to the relevant Choice Funds within six
business days.
If payments are posted via Australia Post, contributions
may take longer to be processed by the receiving super
fund. Your contributions to Choice Funds may only
be allocated on receipt of both payment and related
contribution details.
Risks associated with
using the Bendigo
Superannuation
Contribution Service?
Accuracy of data
The accuracy of the information and amounts paid for
contributions are vital to the Bendigo Superannuation
Contribution Service operating effectively. Sandhurst
will rely on the information submitted by a participating
employer via Transact in good faith.
If the contribution information or payment amount that
you provide is inaccurate, it may result in:
• the contribution not reaching the Employer plan or
Choice Fund;
• an incorrect allocation;
• delays of contributions reaching the Employer plan or
Choice Fund;
• us refunding the contribution to you;
Contribution batch errors
We will endeavour to contact you within three business
days of the submission of a contribution batch if:
• information in a contribution batch has been
identified as incorrect; and
• we are unable to debit your account due to
insufficient cleared funds or your payment does not
match the amount in the corresponding contribution
batch data.
Corrections to the contribution batch and/or payment
amount will need to be made before your contribution
batch is able to be processed. Payments that cannot be
reconciled against a contribution batch will be returned
for contributions for your employees registered to your
Employer plan within 20 days and for contributions to
Choice Funds within 28 days.
• you not meeting your legal obligations (and be
subject to statutory penalties); and
• your employees not receiving their entitlements in a
timely manner.
Delays
You should be aware that the standard payment
timeframe for monies to be cleared to the Choice Fund
is up to six business days. It may also take further
time for the Choice Fund to process the payment once
it is received. If you do not make contributions within
sufficient time of the relevant quarter end you may incur
a Superannuation Guarantee charge.
There may also be times where technical or service
difficulties affecting the technology used within the
Bendigo Superannuation Contribution Service which
may prevent the timely and accurate completion
of contributions.
Amendments to contribution batches can be made
prior to its submission, however if you make a mistake
please contact us immediately. If you fail to contact us
and payment along with the contribution data has been
sent to the external superannuation fund, it will be your
responsibility to recoup these funds directly from the
external superannuation fund.
The payment timeframe may also be affected by:
You will also be required to submit another contribution
batch with the correct information and make a new
payment for the total amount of that contribution batch.
• incorrect reference numbering with payments.
6 Bendigo Superannuation Contribution Service
• errors in the contribution batch details you have
submitted via Transact;
• any dishonoured or returned payments;
• incorrect bank account details of the Choice Fund;
and
Note: Contributions must reach the Employer plan
or Choice Fund within required time frames under
the Superannuation Guarantee (Administration) Act
(SG Act) in order to satisfy your Superannuation
Guarantee obligations. Sandhurst is responsible
for the Bendigo Superannuation Contribution
Service being provided in accordance with this
PDS. However, you remain responsible for meeting
your obligations under the SG Act at all times.
Delays in superannuation contributions reaching
superannuation funds are possible when using
the service so you should ensure that you make
payments to the service with sufficient time for
them to be processed. A delay may result in you
failing to meet your obligations under the SG Act
(and you being subject to statutory penalties).
Security and technical errors
There is a risk that Bendigo Superannuation Contribution
Service information, including employee data, may be
subject to unauthorised or fraudulent access.
Refer to the section of this PDS titled ‘Security of
employee data’ for information as to how to keep your
access to Transact secure.
As with any online transactions, the Bendigo
Superannuation Contribution Service, being a web-based
system, is reliant on the use of computers, IT networks
and the internet. Risks may therefore include, but are
not limited to: malware, computer virus, unauthorised
interference with data, data loss, internet unavailability,
computer error or malfunction, cyber hacking, etc.
These risks are generally beyond the control of
Sandhurst, who will not be liable to you or any other
person for any loss howsoever incurred in relation to
these risks.
From time to time, Transact may be unavailable (for
example, due to a software upgrade). Where this
occurs, you will still be responsible for ensuring that you
meet your statutory obligations, notwithstanding this
unavailability.
Counterparty risk
Sandhurst relies on its contract with IIML, and IIML
relies on its contracts with a number of counterparties
(such as SuperChoice and PayClear) in order for the
Bendigo Superannuation Contribution Service to operate
effectively. The termination of a contract or default of a
service provider may prevent contributions being made,
received or passed through the Bendigo Superannuation
Contribution Service, and/or may prevent or hinder
contributions reaching the Employer plan or Choice
Fund, which may result in you breaching your statutory
obligations.
Fees
The Bendigo Superannuation Contribution Service
is currently free of charge as long as you are a
participating employer of Bendigo SmartStart Super and
at least 50% of your contributions are invested.
If the number of contributions to your Employer plan in
Bendigo SmartStart Super falls below 50%, a fee of up
to $1.00 (plus GST) may apply for each contribution
made to a Choice Fund. If charged, this fee is payable
when you submit the contributions.
We may pass on any costs we incur including costs
resulting from government legislation or fees which are
charged by third parties.
If fees are applicable for use of the Bendigo
Superannuation Contribution Service, they will be
calculated when you submit a contribution batch through
Transact. The fees will be added to the outstanding
amount for the contributions to Choice Funds. If you
are an employer-initiated direct debit user, the amount
deducted from your nominated account will be adjusted
to include the fee.
If you are a direct credit user, you will be required to
include the fee amount in your payment.
A GST invoice will be provided through Transact when
fees are added to a contribution batch.
We may vary the fees for using the Bendigo
Superannuation Contribution Service by providing 30
days’ notice before the change takes effect.
Registering to use the
Bendigo Superannuation
Contribution Service
To be eligible to register for the Bendigo Superannuation
Contribution Service you must be a participating
employer of Bendigo SmartStart Super and complete
the Application Form.
Sandhurst reserves the right to deny you access to
the Bendigo Superannuation Contribution Service or to
deregister you as a user where:
• your Authorised Officers fail to keep their user ID
or password secure. In the opinion of Sandhurst,
such action is necessary to protect the security of
the Bendigo Superannuation Contribution Service or
otherwise protect Sandhurst’s interest; or
• you breach any of the terms and conditions of use
as set out in this PDS.
Sandhurst
Trustees Limited
Bendigo Superannuation
Contribution
Service 9
7
No longer want to be
registered with the
Bendigo Superannuation
Contribution Service?
You may cancel your registration with the Bendigo
Superannuation Contribution Service at any time by
advising us in writing. Any existing or outstanding
instructions lodged at the time of receiving your
cancellation will be finalised prior to your request being
actioned.
Complaints
If you have a complaint about the operation or
management of the Bendigo Superannuation
Contribution Service you should call 1800 033 426 or
write to:
Superannuation Enquiries Officer
Bendigo SmartStart Super
GPO Box 529
Hobart TAS 7001
All complaints will be handled in a courteous and
confidential manner and will be properly considered
and dealt with within the time required under law. Once
we have investigated your complaint, you will receive a
written reply explaining our decision where required by
law.
If you are not satisfied with this decision, or the
complaint is not dealt with within 45 days, you may
contact the Financial Ombudsman Service Australia
(FOSA) by calling 1800 367 287 (1800 FOS AUS), or by
writing to FOSA at GPO Box 3, Melbourne VIC 3001.
This service is available free of charge to you, however
FOSA can only hear your complaint after you have
first made use of our internal complaints handling
arrangements (as explained above).
Security of employee data
Once you have registered to use the Bendigo
Superannuation Contribution Service, the Authorised
Officer(s) you have nominated will each be provided with
a user ID and password.
You authorise us to act on instructions and any
information submitted to us using your Authorised
Officers’ user ID and password.
You are responsible for:
• permitting only Authorised Officers to use the
Bendigo Superannuation Contribution Service;
• ensuring your Authorised Officers’ user ID and
password is not disclosed to anyone; and
• ensuring Authorised Officer(s) secure their password
by committing it to memory and not recording it
anywhere.
If you become aware of any unauthorised use of your
Authorised Officers’ user ID and password, you must
contact us immediately.
Authorised Officers are able to establish additional user
ID’s and passwords for users who will have only clerical
or read only access where access to the Bendigo
Superannuation Contribution Service is a necessary
part of their duties with you. These additional users
are unable to authorise contribution batch submission,
only Authorised Officers nominated by you are able to
undertake this function.
To maintain security:
• Authorised Officers’ passwords will automatically
expire and will need to be changed every 180 days;
• a user ID and password will only be provided to an
Authorised Officer on the request of that Authorised
Officer; and
• Authorised Officers are responsible for preventing
their user ID and password from unauthorised use.
If you become aware of any unauthorised use of an
Authorised Officer’s user ID and password please
immediately contact the Transact Helpdesk on 1800
001 067 or email transact@bendigoadelaide.com.au.
There are ways you can make sure your employee data
is secure. These include ensuring:
• only your Authorised Officers use Transact; and
• Authorised Officer’s user ID and password are stored
securely and that they take reasonable care not to
disclose their user ID and password to any persons.
8 Bendigo Superannuation Contribution Service
Our liability and indemnity
We will not be liable for:
• any technical or service difficulties or processing
delays in relation to Bendigo Superannuation
Contribution Service which are outside our control;
• any technical or service difficulties or processing
delays caused to any computer, associated
equipment, software or data as a result of using the
Bendigo Superannuation Contribution Service;
Consent
Each of IIML, IOOF Service Co Pty Ltd, SuperChoice
and PayClear Services Pty Ltd have given and have
not, before the date of the PDS, withdrawn their written
consent to be named in this PDS and to the statements
in the PDS concerning their roles and activities, in each
case in the form and context in which they are included
or named.
• the failure of the Bendigo Superannuation
Contribution Service to perform any function in whole
or part;
• any matters arising from data corruption, breaches
of data or security, defects in transmission or
viruses; and/or
• any losses caused to you, your employees or agents
arising directly or indirectly from using the Bendigo
Superannuation Contribution Service.
You acknowledge that we will not be responsible for
any delays that may occur in accepting or processing
contribution batch data where:
• there is a public or bank holiday on the day you
authorise a contribution batch;
• you authorise a contribution batch after the cut-off
time on a business day;
• the contribution batch contains errors; and/or
• an employer-initiated direct debit is dishonoured or
returned.
You indemnify us and keep us indemnified at all times
against any and all liability for loss arising from and
all costs, charges and expenses incurred directly or
indirectly in connection with your ongoing use of the
Bendigo Superannuation Contribution Service, including
errors beyond our reasonable control.
We will not be liable and you indemnify us for any loss
or expenses incurred by any party as a result of a
breach of any applicable superannuation, tax, industrial
relations or other legislation applicable to the payment
to us, or information supplied or omitted to be supplied
by you.
Sandhurst will not be liable to you or any other person
for any loss howsoever incurred for any delays caused
by computer system downtime beyond our control. As
access to Transact is dependent on connection to the
internet, Sandhurst does not warrant or represent that
access to Transact will be error free or uninterrupted.
Bendigo Superannuation Contribution Service 9
This page has been intentionally left blank
12 Bendigo Superannuation Contribution Service
Bendigo Superannuation Contribution
Service Application Form
This application form relates to the Product Disclosure Statement dated 19 October 2015 for the Bendigo Superannuation Contribution
Service (PDS).
Please complete these instructions in BLACK INK using CAPITAL LETTERS (except for your email address)
and boxes where provided.
Before you sign this Application Form, Sandhurst is obliged to give you the PDS which contains important information relating to Bendigo
Superannuation Contribution Service. The PDS will help you to understand this product and decide if it is appropriate to your needs. You
should read the PDS before making an investment decision. Applications from outside of Australia will not be accepted, as the offer made in
the PDS is only available to persons receiving the PDS (electronically or otherwise) within Australia.
Your Personal Information
Collection of your personal information
Direct marketing
Sandhurst collects your personal information, to assess your
application, to provide you and your employees with the product
or service that you have requested and to assess any future
applications for products or services you may make to Sandhurst
or our related entities. Collection of some of this information is
required by the Anti-Money Laundering and Counter-Terrorism
Financing Act 2006. If you provide incomplete or incorrect
information we may be unable to provide you with the product or
service you are applying for.
Sandhurst may use your personal information to inform you about
financial products and services that are related to those you have
with Sandhurst or other products and services we think you may
be interested in. These may be products and services provided by
Sandhurst, our related entities or other entities we are associated
with. If you do not wish to receive any marketing material from us
please call us on 1800 033 426. Collection of personal information about third parties
Sandhurst may need to collect personal information about a
third party from you as part of this application. If we do this, you
agree you will advise that person that we have collected their
information, and that in most cases they can access and seek
correction of the information we hold about them.
Use and disclosure of your personal information
Sandhurst may use your personal information, to perform its
business functions (for example internal audit, operational risk,
product development and planning).
Sandhurst will treat your personal information, as confidential
and only disclose it to others where necessary. For example,
we usually disclose your information to organisations to whom
we outsource functions such as mailing and printing houses,
IT providers, our agents and specialist advisers such as
accountants and solicitors. Other disclosures usually include,
insurers, intermediaries and government authorities. Your
information may be disclosed to our related entities, our joint
venture partners and Community Bank® companies where its
confidentiality is maintained at all times.
Privacy Policy
You should also read our Privacy Policy.
Our Privacy Policy contains information about:
a. how you can access and seek correction of your personal
information;
b. how you can complain about a breach of the privacy laws by
Sandhurst and how we will deal with a complaint; and
c. if we disclose personal information to overseas entities,
and where practicable, which countries those recipients are
located in.
Our Privacy Policy is available on our website
www.sandhursttrustees.com.au or by telephoning 1800 033 426
Disclosure of personal information to overseas
organisations
Some of the organisations Sandhurst discloses your personal
information to may be located overseas. Where an organisation is
located overseas we will either take reasonable steps to ensure
that it complies with Australian privacy laws or we will seek your
consent to the disclosure.
Access to and correction of your personal information
In most cases you can gain access to and seek correction of
your personal information. Should you wish to do so, or if you
have any queries about your information, please contact us on
1800 033 426.
Bendigo Superannuation Contribution Service Application Form A1
* Indicates a mandatory field or section. If you do not complete all of the mandatory fields or sections, there may be a delay in
processing your request.
Step 1 Employer details
Employer/company name*
Business address*
Town/Suburb*
State*
Postcode*
ABN/WPN*
Plan number (if known)
Step 2 Authorised officer(s)
Please identify your primary Bendigo Superannuation Contribution Service authorised officer.
Please update my Bendigo SmartStart Super employer plan contact to be the same as my primary authorised officer for “
this service.
Primary authorised officer
Title*
Surname*
Given name(s)*
Position/Title
Telephone*
Facsimile
Mobile
Email*
Address (if different to
Employer/Company address)
Town/Suburb
State
Postcode
State
Postcode
Postal address (if different to above)
Town/Suburb
A2 Bendigo Superannuation Contribution Service Application Form
Authorised officer 2
Title*
Surname*
Given name(s)*
Position/Title
Telephone*
Facsimile
Mobile
Email*
Authorised officer 3
Title*
Surname*
Given name(s)*
Position/Title
Telephone*
Facsimile
Mobile
Email*
Do you want dual authorisation?*
Yes
No
Dual Authorisation requires two users to authorise a batch prior to submission.
Step 3 Payment frequency
Please indicate your preferred payment frequency:
Frequency
Weekly
Fortnightly
Four weekly
Monthly
Quarterly
Step 4 Payment method*
Direct debit^
Direct credit
^Please ensure you complete the direct debit form contained with this application form.
Step 5 Upload facility
Do you want to use the payroll upload facility?
Yes
No
# This option is dependent on your payroll system generating a file in “.csv” or “.txt” format. If you would like to use this facility please
provide a sample of your .csv or .txt file with your application.
Bendigo Superannuation Contribution Service Application Form A3
Step 6 Bank account details for contribution refunds*
Name of financial institution
Branch address
Town/Suburb*
State*
Postcode*
Account name
Branch (BSB) number
Account number
* This bank account will be credited if a contribution is returned by a Choice Fund or if we are not able to reconcile a payment that is
intended to be made to a Choice Fund.
Step 7 Employer declaration and signature
If you do not provide all of the requested information, Sandhurst will not be able to action your request.
You declare and agree that:
• You have read the Bendigo Superannuation Contribution Service PDS dated 19 October 2015 (PDS) and agree to be bound by its
terms and conditions;
• You hereby apply to use the Service and the Authorised Officer(s) named in Step 2 of this form have your authority to use the
Bendigo Superannuation Contribution Service (Service) on your behalf;
• You will determine the appropriateness of the Service for your needs, and understand the risks associated with using the Service;
• The fees payable by you for using the Service are as set out in the PDS; and
• You authorise Sandhurst to act on any instructions received through the Service in accordance with the terms and conditions set out
in the PDS.
Two signatures required (unless Sole Director/Trader).
Employer Representative 1
Director/Partner 1
Company Secretary
Sole Director/Trader
Position
Title
Surname
Given name(s)
Signature*
Date
/
/
* If you are a Sole Director/Trader only one signature is required. A director can sign jointly with another director or a company
secretary.
A4 Bendigo Superannuation Contribution Service Application Form
Employer Representative 2 (if applicable)
Director/Partner 2
Company Secretary
Position
Title
Surname
Given name(s)
Signature**
Date
/
/
** If there is more than one director/company signatory a second signatory is required. A director can sign jointly with another director
or a company secretary
On acceptance of your application, we will send you an email to confirm your registration and directions on how to login to Transact.
If you have any queries or have not received confirmation or response within five working days of sending your registration form, please
contact the Transact Helpdesk on 1800 001 067 or email at transact@bendigoadelaide.com.au
Bendigo Superannuation Contribution Service Application Form A5
This page has been intentionally left blank
A6 Bendigo Superannuation Contribution Service Application Form
Bendigo Superannuation Contribution Service
Direct Debit Request (Employer initiated)
Use this form if you would like to make superannuation contributions in respect of your employees via the Bendigo Superannuation
Contribution Service by Direct Debit, or to update an existing Direct Debit Request.
Please read the Direct Debit Service Agreement below before completing this request.
This Direct Debit Request, together with the Direct Debit Service Agreement, is an agreement between Sandhurst Trustees Limited
(ABN 16 004 030 737) (Sandhurst) (User ID 165221) and IOOF Investment Management Limited (ABN 53 006 695 021) (IIML)
(APCA ID 032105) (collectively, the ‘Debit Users’) AND the Employer, whose details are set out at Step 1 below, and supersedes any
previous direct debit arrangement between the Debit Users and the Employer in relation to the Bendigo Superannuation Contribution
Service.
Step 1 Employer details
Employer /company name
ABN
Plan number (if known)
Step 2 Account details (account to be debited)
Name of financial institution
Branch address
Town/Suburb
State
Postcode
Account name
Branch (BSB) number
Account number
Bendigo Superannuation Contribution Service Direct Debit Form B1
Step 3 Declaration and signature
By signing this form, you declare as follows:
• I/we request and authorise the Debit Users to debit my/our account nominated above (Account) for the payment of Employer plan
contributions and Choice contributions through the Bulk Electronic Clearing System (BECS) as part of the Bendigo Superannuation
Contribution Service.
• I/we acknowledge and agree that Sandhurst will debit Employer Plan Contributions from my/our Account, and that IIML will debit
Choice Contributions from my/our Account, including any applicable fees.
• I/we acknowledge that I/we have read the Direct Debit Service Agreement, and understand that the Direct Debit Service Agreement
and this Direct Debit Request sets out the terms and conditions upon which I/we have authorised the Debit Users to deduct
payments from my/our Account, and I/we agree to the terms and conditions.
• I/We understand and acknowledge that the Debit Users may in their absolute discretion, at any time by notice in writing to me /us,
may suspend or terminate this Direct Debit Request.
• I/we agree to meet any charges resulting from my/our use of Direct Debit (including reimbursing any dishonour fees charged to the
Debit Users) and agree that the Debit Users may charge these fees directly to me/us.
• I/we understand that if there is an alteration to the Direct Debit Service Agreement, the Debit Users will provide 14 days written
notice before the alteration takes place.
• I/We have read and understood each Debit User’s Privacy Policy which is available at www.sandhursttrustees.com.au and ioof.com.
au respectively, and agree that the each Debit User may collect, use and disclose my/our personal information in accordance with
their relevant Privacy Policy.
• I/we understand that the Debit Users will not compensate me/us for any losses relating to this Direct Debit Request, unless
required by law; and
• I/we understand that the Debit Users do not take responsibility for any fraudulent or incorrectly completed Direct Debit Request.
In the event of fraud, I/we agree to release the Debit Users from, and indemnify the Debit Users against, all losses and liabilities
whatsoever arising from the Debit Users acting in accordance with any Direct Debit Request purportedly mine/ours.
• The information I/we have provided is true and correct.
Signatory 1
Title
Surname
Given name(s)*
Position
Residential address
Town/Suburb
Signature
State
Postcode
State
Postcode
Date
/
/
Signatory 2
Title
Surname
Given name(s)*
Position
Residential address
Town/Suburb
Signature
Date
/
B2 Bendigo Superannuation Contribution Service Direct Debit Form
/
Direct Debit Service Agreement
This Direct Debit Service Agreement explains what your obligations are when entering into a direct debit arrangement with the Debit Users.
It also details what the Debit Users’ obligations are to you as your direct debit provider.
Please keep this Agreement for future reference. It forms part of the terms and conditions of your Direct Debit Request and must be read in
conjunction with your Direct Debit Request authorisation.
Definitions
Account means the account held at your financial institution from
which We are authorised to arrange for funds to be debited.
Employer plan means a Participating employer’s plan in Bendigo
SmartStart Super.
Agreement means this Direct Debit Request Service Agreement
between you and Us.
Employer plan contributions means contributions made by a
participating employer to their Employer plan.
Banking Day means a day other than a Saturday or a Sunday or a
national/state/territory public holiday.
Participating employer means an employer who has established
an Employer plan under Bendigo SmartStart Super.
Choice contributions means contributions made by a participating
employer to a Choice Fund.
Transact means the online superannuation administration and
processing facility for employers through which data can be
uploaded and superannuation contributions can be made.
Choice Fund means a superannuation fund other than a
participating employer’s Employer plan.
Clearing Account means the bank account maintained by IIML for
the purpose of receiving Choice contributions.
Debit day means the day that payment by You to Us is due.
Debit Payment means a particular transaction where a debit is
made.
Direct Debit Request means the Direct Debit Request between Us
and You.
Us or We or Our mean the Debit Users who You have authorised
to make deductions from your Account by signing and completing
a Direct Debit Request.
You means the person(s) who has/have signed or authorised by
other means the Direct Debit Request.
Your Financial Institution means the financial institution
nominated by You on the Direct Debit Request at which the
Account is maintained.
1. Debiting your Account
1.1 By signing a Direct Debit Request, You have authorised Us to arrange for funds to be debited from your Account. You should refer to
the Direct Debit Request and this Agreement for the terms of the arrangement between Us and You.
1.2 We will only arrange for funds to be debited from your Account as authorised by You via Transact.
1.3 If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following
banking day. If you are unsure about which day your account has or will be debited you should ask Your Financial Institution.
2. Amendment by Us
We may vary any details of this Agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice.
3. Amendment by You
You may change, stop or defer a Debit Payment, or terminate this Agreement by providing Us with at least fourteen (14) days notification
in writing to:
Bendigo SmartStart Super
GPO Box 529
Hobart TAS 7001
or arranging it through Your Financial Institution, which is required to act promptly on your instructions.
4. Your obligations
4.1 It is your responsibility to ensure that there are sufficient clear funds available in your Account to allow a Debit Payment to be
made in accordance with the Direct Debit Request.
4.2 If there are insufficient clear funds in your Account to meet a Debit Payment:
(a) You may be charged a fee and/or interest by Your Financial Institution;
(b) You must arrange for the Debit Payment to be made by another method or arrange for sufficient clear funds to be in your
Account by an agreed time so that We can process the Debit Payment.
4.4 You should check your Account statement to verify that the amounts debited from your Account are correct.
5. Dispute
5.1 If You believe that there has been an error in debiting your Account, You should notify Us directly on 1800 033 426 and confirm
that notice in writing with Us as soon as possible so that We can resolve your query more quickly. Alternatively you can take it up
directly with Your Financial Institution.
5.2 If We conclude as a result of our investigations that your Account has been incorrectly debited We will respond to your query by
arranging for Your Financial Institution to adjust your Account (including interest and charges) accordingly. We will also notify You in
writing of the amount by which your Account has been adjusted.
5.3 If We conclude as a result of our investigations that your Account has not been incorrectly debited we will respond to your query by
providing You with reasons and any evidence for this finding in writing.
Bendigo Superannuation Contribution Service Direct Debit Form B3
6. Accounts
You should check:
(a) with Your Financial Institution whether direct debiting is available from your Account as direct debiting is not available on all
Accounts offered by financial institutions.
(b) your Account details which you have provided to Us are correct by checking them against a recent Account statement; and
(c) with Your Financial Institution before completing the Direct Debit Request if you have any queries about how to complete the Direct
Debit Request.
7. Confidentiality
7.1 We will keep any information (including your Account details) in your Direct Debit Request confidential. We will make reasonable
efforts to keep any such information that We have about You secure and to ensure that any of Our employees or agents who have
access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
7.2 We will only disclose information that We have about You:
(a) to the extent specifically required by law; or
(b) for the purposes of this Agreement (including disclosing information in connection with any query or claim).
8. Notice
8.1 If you wish to notify Us in writing about anything relating to this Agreement, You should write to
Bendigo SmartStart Super
GPO Box 529
Hobart TAS 7001
8.2 We will notify You by sending a notice in the ordinary post to the address you have given Us in the Direct Debit Request.
8.3 Any notice will be deemed to have been received on the third Banking Day after posting.
B4 Bendigo Superannuation Contribution Service Direct Debit Form
Proudly part of
Bendigo and Adelaide Bank Limited ABN 11 068 049 178 (S52560) (06/15)
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising