VIEVU Solution Whitepaper
Introduction
VIEVU Solution Whitepaper
VIEVU Solution
Whitepaper
Introduction
VIEVU Solution is the next generation fully-hosted cloud evidence management system. This
whitepaper describes details about the system, settings and functionality. Additional support
material is available at www.vievu.com/support.
Contact Us
If you need assistance or have any questions, please visit www.vievu.com/support, contact us
by phone at 888-285-4548 or email support@vievu.com.
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Table of Contents
PLANNING
VIEVU Solution Whitepaper
1
Overview
VIEVU Solution Overview………………………………………………………………………… 1
Features……………………………………………………………………………………………... 1
Licensing…………….……………………………………………………………………............... 1
Camera Compatibility….……………………………………………………………………...... 1
Cost Calculations……….……………………………………………………………………........1
Requirements
VIEVU Solution Requirements……………………………………………………………….. 2
Minimum Bandwidth……………………………………………………………………………… 2
Software Compatibility…………………………………………………………………………... 2
Architecture
VIEVU Solution Architecture…………………………………………………………………….. 3
Azure Isolated Resources…………………………………………………………………………3
Account Name………………………….………………………………………………………… 3
DEPLOYMENT & SETUP
Deployment
4
Deployment & Setup Guide…………………………………………………………………….. 4
VIEVU Solution Connector
Overview……………………………………………………………………………………………. 4
Download…………………………………………………………………………………………... 4
Updates…………….……………………………………………………………………................ 4
VIEVU Solution App
Overview……………………………………………………………………………………………. 5
Download…………………………………………………………………………………………... 5
Updates…………….……………………………………………………………………................ 5
VIEVU Solution System Updates
System Updates…………………………………………………………………………………….5
FEATURES & SPECS
Video
6
Video Upload……………………………………………………………………………………… 6
Video Conversion for Website Playback……………………………………………………... 6
Supported Video Formats……………………………………………………………………….. 6
Automated Deletion……………………………………………………………………………… 6
Digital Signature…………………………………………………………………………………… 6
External Video Sharing…………………………………………………………………………… 7
Cases
Case Management Overview…………………………………………………………………. 7
Case File Numbering……………………………………………………………………………... 7
Linking Videos to Cases………………………………………………………………………….. 7
File Attachment Upload…………………………………………………………………………. 7
File Attachment Security………………………………………………………………………… 7
Supported File Attachment Formats…………………………………………………………...8
Deleting a Case File………………………………………………………………………………. 8
Personalization
Logo…………………………………………………………………………………………………..8
User Photos…………………………………………………………………………………………. 8
Data Export
Export to CSV………………………………………………………………………………………. 8
System Date & Time
Date & Time………………………………………………………………………………………… 8
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Table of Contents
SECURITY
VIEVU Solution Whitepaper
9
Security & Compliance
Overview……………………………………………………………………………………………. 9
Passwords
Password Complexity & Expiration…………………………………………………………….. 10
Email Reset Links…………………………………………………………………………………… 10
Security Questions……………………………………………………………………………….
IP Whitelisting
IP Restriction………………………………………………………………………………………... 11
Automatic Lockout
Website Lockout After Inactivity……………………………………………………………….. 11
Access Token
Access Token………………………………………………………………………………………. 11
User Security
Overview……………………………………………………………………………………………. 11
Location Based Video Security………………………………………………………………… 12
Security Matrix………………………………………………………………………………………12
SUBSCRIPTION TERMINATION
Subscription or Agreement Termination
13
Termination Disclosure……………………………………………………………………………. 13
Data Access Window…………………………………………………………………………….. 13
Data Export………………………………………………………………………………………….13
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Planning
VIEVU Solution Whitepaper
PLANNING
Overview
VIEVU SOLUTION OVERVIEW
VIEVU Solution is a fully hosted evidence management system. Since it is fully hosted and
accessed through an internet browser or smartphone app, a minimal amount of setup, support
and maintenance is required.
FEATURES
The VIEVU Solution includes many key features to enhance your video and evidence
management processes:
Easy to use and simple to deploy.
Unlimited scalability.
Streaming video playback.
Secure external video sharing.
Add metadata and upload video from the field.
Case file management for all digital evidence.
Store all file types (video, pictures, documents, reports, etc).
Smartphone app to enable non-camera users to upload pictures or videos from their
smartphone and review video, cases and files without a computer.
Enhanced security controls including IP whitelisting and granular user security options.
LICENSING
The VIEVU Solution is licensed per camera. Each VIEVU camera must have a license. You must
purchase a minimum of 15 licenses to use the VIEVU Solution. The amount of users you can
create is unlimited.
CAMERA COMPATIBILITY
The VIEVU Solution is only compatible with the LE3, LE4, and LE4mini cameras.
COST CALCULATIONS
The cost to use the VIEVU Solution is based on 2
categories:
1. Number of VIEVU cameras. Each camera
requires a subscription.
2. The total size of all files stored in the system.
The size is calculated each month.
There are no other transactions or uses that would
incur a fee.
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Tips
- The cost calculations criteria is
provided as a general
reference. Consult your unique
subscription plan agreement
for how your exact cost to use
the system is calculated.
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Planning
VIEVU Solution Whitepaper
Requirements
VIEVU SOLUTION REQUI REMENTS
1. You have purchased a VIEVU Solution
Tips
subscription plan for each VIEVU camera.
- VIEVU Solution Connector is
2. A computer with Windows Vista, 7, 8 or 10 is
used for communication
available for camera assignment and
between the cloud and
download using the VIEVU Solution Connector
cameras.
software.
3. You have an internet connection that meets
the minimum specifications at each location where camera downloads will occur. See the
Minimum Upload Bandwidth section below for details.
MINIMUM BANDWI DTH
To ensure all video files can be uploaded
successfully, an internet connection with a
minimum upload speed must be in place at each
site where camera downloads will occur. Use the
following table to estimate the minimum
bandwidth needed for each site.
NUMBER OF
CAMERAS
MINIMUM UPLOAD
BANDWIDTH (Mbps)
15
16-30
31-45
46-75
76-105
106+
10
15
25
40
55
55+
Tips
- Failure to supply sufficient
upload bandwidth will cause a
backlog of video to occur. This
backlog may never clear.
For example, if office location 1 will have 25
cameras downloading per day, the
minimum upload bandwidth for the site
must be 15 Mbps. Contact VIEVU for
assistance if you have a site with more than
106 cameras, or you are interested in
private Azure direct connection options.
SOFTWARE COMPATIBILITY
VIEVU Solution Website:
Internet Explorer 9, 10 and 11.
The current version of Mozilla Firefox.
The current version of Google Chrome.
VIEVU Solution Connector:
Microsoft Windows Vista, 7, 8, 10 in both 32 and 64 bit.
VIEVU Solution App:
Android
Windows Phone (coming soon)
iOS (coming soon)
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Planning
VIEVU Solution Whitepaper
Architecture
VIEVU SOLUTION ARCHI TECTURE
HTTP: TCP 80
HTTPS: TCP 443
Patrol Car
Add Metadata & Review in Patrol Car
Software Installed: VIEVU Solution Connector
Smartphone: Review & Upload Video/Pictures
Software Installed: VIEVU Solution App
On-Site
Camera Assignment & Download
Software Installed: VIEVU Solution Connector
Video & Case Review
Software Installed: None
Multi-Dock Automated Download
Software Installed: VIEVU Solution Connector
AZURE ISOLATED RESOURCES
In Azure, each customer has their own unique and isolated system resources. Customer data
separation is not controlled at the application level thereby reducing the risk of data breach
due to software bugs. This also prevents system performance issues propagating across
customer accounts. Your assets are your assets alone.
ACCOUNT NAME
Each customer will have their own personal website address to access the VIEVU solution. The
website address will be in the format https://XXXXX.vievusolution.com where XXXXX is your
department name and state. This is your Account Name which is used when logging into the
VIEVU Solution Connector and VIEVU Solution App. If requested, the Account Name can be
customized to a name and format of your choosing.
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Deployment & Setup
VIEVU Solution Whitepaper
DEPLOYMENT & SETUP
Deployment
DEPLOYMENT SETUP GUIDE
The VIEVU Solution Deployment Setup guide is available for download at
www.vievu.com/support. This guide will walk you through the setup and configuration steps
necessary for deployment.
VIEVU Solution Connector
OVERVIEW
For security reasons, websites cannot talk directly to devices such as our cameras. To support the
camera assignment and download processes, a software application called ‘VIEVU Solution
Connector’ must be installed on these computers.
The VIEVU Solution Connector performs 4 functions:
1. Assign cameras.
2. Review video and add metadata to videos stored on the camera. The metadata will be
automatically imported when the videos are downloaded later.
3. Download videos directly from a camera.
4. Control Multi-Docks to support fully automated downloads.
Install the VIEVU Solution Connector on any computer where these processes will occur. All other
access will be through an internet browser or smartphone app.
DOWNLOAD
The current version of the VIEVU Solution Connector can be downloaded from 2 locations:
Your VIEVU Solution Website:
Log in to your VIEVU Solution Website with a user that has ‘Settings’ security.
Click Settings.
Click Software & Documentation.
Click the VIEVU Solution Connector download link.
The VIEVU website:
www.vievu.com/support
UPDATES
Currently, the VIEVU Solution Connector will require manual updating. However, updates will be
infrequent and typically only needed if a new camera model or camera feature is released. We
hope to enable automated updating in the near future.
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Deployment & Setup
VIEVU Solution Whitepaper
VIEVU Solution App
OVERVIEW
The VIEVU Solution app is an optional program that can be used to enable access to the VIEVU
Solution platform from a smartphone.
The VIEVU Solution app enables 2 functions:
1. Review video and cases.
2. Upload video and files from the smartphone. This enables users who do not have body
cameras to capture video/pictures with their smartphone and store it in the VIEVU
Solution.
Access to the VIEVU Solution app can be controlled with a security setting. This will allow you to
control which users will be allowed to use the app.
DOWNLOAD
The VIEVU Solution App is currently available for download from the Google Play Store. It will be
available for download from each smartphone’s app store soon.
UPDATES
Updates will be automatically installed by the smartphone’s app store when updates are
released.
VIEVU Solution System Updates
SYSTEM UPDATES
The VIEVU Solution system will be updated frequently. We will deploy upgrades to your
environment following these guidelines:
You will receive advanced notice via email unless the update is in response to a security
vulnerability. The emails will be sent to the registered account contacts listed on the
VIEVU Solution agreement. If you need to change or update the contact information,
please contact VIEVU.
All new features that impact security will be disabled by default.
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Features & Specs
VIEVU Solution Whitepaper
FEATURES & SPECS
Video
VIDEO UPLOAD
The VIEVU Solution provides 3 ways of uploading video:
1. VIEVU Camera download using the VIEVU Solution Connector application.
2. Upload a video located on a computer to the VIEVU Solution directly through the website.
3. Upload a video on a smartphone using the VIEVU Solution app.
VIDEO CONVERSION FOR WEBSITE PLAYBACK
For efficient video playback through an internet
browser, the video will be run through a
conversion process. The conversion process will
create an additional lower quality copy of the
video. This secondary video file will be used only
for website playback. When a copy request or
sharing link is generated, the original video file is
provided.
Tips
- The original video will always
be preserved for evidentiary
purposes
At times you may see a message indicating the video is in queue for conversion. The video
conversion process is very quick, but if several videos were uploaded at once you may need to
wait a few minutes. However, if you need immediate access to the video, users with ‘make
copy’ security can view the video by clicking the ‘make copy’ button and selecting ‘open’.
SUPPORTED VIDEO FORMATS
The VIEVU Solution provides support for almost all video file formats and codecs. However,
proprietary video formats used by some security cameras cannot be supported. Even though
the unsupported file cannot be viewed directly in the website, it can still be stored and viewed
by clicking the ‘make copy’ button and selecting ‘open’.
AUTOMATED DELETION
Video files can be automatically deleted based on the category and retention values set. You
can create an unlimited amount of file categories. Each category can receive a retention
value. After the retention value has expired, the video file will be deleted. You may override the
automated deletion by setting ‘never delete’ in the video metadata to ‘yes’.
DIGITAL SIGNATURE
All video files recorded by VIEVU cameras are authenticated using a FIPS 140-2 level 1 compliant
Digital Signature process. Authentic videos will be marked ‘Valid’ in the video metadata.
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Features & Specs
VIEVU Solution Whitepaper
EXTERNAL VIDEO SHARING
A video file can be shared with anyone electronically without a website login. The sharing
process uses a secure, automatic expiring link. This link can be configured to expire based on a
time limit that is set during creation. The link can be easily shared through an email.
Cases
CASE MANAGEMENT OVERVIEW
The VIEVU Solution provides the ability to create an unlimited number of case files. Each case is a
virtual folder where video and other documents can be combined to centralize the storage and
review of digital evidence. Cases can be assigned to users giving them special privileges to see
and review the information.
CASE FILE NUMBERING
Each case file will be given an automatic number based on the format YYYY-XXXXXX. YYYY is the
current year and XXXXXX is a sequential number starting at 1. You are also able to configure the
system to use a case number that you supply such as a report number from a CAD/RMS system.
See the VIEVU Solution User Guide or contact VIEVU for more information.
LINKING VIDEOS TO CASES
To make review of multiple videos of the same incident easier, video files can be linked with a
case. When all of the videos have been linked, a user can quickly switch between the related
videos. By selecting the case number in the video metadata, the video file will be linked to the
case.
FILE ATTACHMENT UPLOAD
The VIEVU Solution provides 2 ways of uploading
files:
1. Upload a file located on a computer to the
VIEVU Solution website.
2. Upload a file on a smartphone using the VIEVU
Solution app.
Tips
- Uploading a video from the
case file screen will
automatically link it with the
case.
FILE ATTACHMENT SECURITY
If a user is assigned to a case, the system provides that user with access to every file and video
that is linked to it. The user will be able to watch the video even if the user does not have security
to view the video on the Videos page. However, they will not be able to view the metadata for
the video.
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Features & Specs
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SUPPORTED FILE ATTACHMENT FORMATS
Any file type can be uploaded as an attachment
to a case. If the file format is compatible with
viewing in an internet browser, such as a picture
or PDF, the file will be opened in a browser
window. If the file is not compatible an
Open/Save window will appear. Additionally,
certain files will have thumbnails making
identification easier.
Tips
- Hover over the file with the
mouse to view the filename.
DELETING A CASE FILE
Each case file will need to be manually deleted by clicking the trash can button. In the future,
an automated deletion process will be released that handles deletions in a similar process as
videos.
Personalization
LOGO
You may upload a personalized logo that will
appear on the Login screen and at the top of all
pages.
Tips
- Use an image with a
transparent background for
the best appearance.
USER PHOTOS
You may upload a picture for each user. This picture will appear on various screens such as
during searching to make identification of the user easier.
Data Export
EXPORT TO CSV
All sections of the site can be exported as a CSV file which can be opened in Microsoft Excel.
System Date & Time
DATE & TIME
The VIEVU Solution can be configured to use your local time zone. This time zone setting will be
automatically applied to all VIEVU cameras. This will ensure all dates and times are consistent.
Currently, only 1 time zone can be set for the system. In the future we will support multiple time
zones for customers who span several geographic areas with different time zones.
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Security
VIEVU Solution Whitepaper
SECURITY
Security & Compliance
OVERVIEW
VIEVU’s commitment to security and compliance is unparalleled in the Industry. VIEVU partnered
with Microsoft to develop the VIEVU Solution. Utilizing combined resources and expertise, we
have created the finest hosted evidence management platform available today.
When selecting a hosted cloud provider you are typically receiving services from 2 separate
groups: the cloud infrastructure provider and the software product provider. Security and
compliance is a requirement of BOTH providers.
Cloud Infrastructure Provider
VIEVU selected Microsoft as our cloud infrastructure provider for the VIEVU Solution. For United
States government customers, the VIEVU Solution is located on Microsoft Azure Government
which is the first – and only – hyper-scale commercial infrastructure cloud platform contractually
committed to helping federal, state and local governments meet CJIS Policy requirements.
Microsoft was the first – and only – cloud infrastructure provider to develop completely isolated,
U.S. government only datacenters and associated network infrastructure to enable compliance
with ALL CJIS requirements. Additionally, they took the unprecedented step of seeking approval
from each state’s CJIS CSA official. This required a fingerprint and background check of all
employees who have access to or are stationed in the Azure Government isolated datacenters.
This helps to eliminate the confusing, hard to understand, and difficult to enforce burden of
validating CJIS compliance from the department. Furthermore, Microsoft maintains a state of
the art 24x7x365 security monitoring center to protect Azure from intruders and hackers.
Additional security and compliance information is available online at
http://azure.microsoft.com/en-us/support/trust-center.
Software Product Provider
VIEVU believes that we must comply with the same security standards and processes that you
are required to meet. All VIEVU employees who interact with the VIEVU Solution platform have
passed the CJIS vendor background and fingerprint process, received security awareness
training, and have signed the CJIS security addendum.
Security Processes
Encryption in transit and rest using AES-256.
IP Whitelisting to prevent access from unauthorized locations.
FIPS 140-2 level 1 compliant digital signature process to prove authenticity.
Detailed audit logging of activity which cannot be modified or removed by
administrators.
VidLock security on each camera to prevent unauthorized access if it is lost or stolen.
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Security
VIEVU Solution Whitepaper
Compliance
CJIS
ISO 27001
HIPAA
FedRAMP
SOC 1 and SOC 2
Data Backup and Recovery
Frequent encrypted backups of all data. Backups are stored in multiple datacenter
locations.
All data is replicated to two separate datacenters that are more than 500 miles
geographically separated providing uninterrupted access during disaster events.
7 day accidental deletion recovery.
Additional information about security & compliance and frequently asked questions is available
online at www.vievu.com/support.
Passwords
PASSWORD COMPLEXITY & EXPIRATION
All passwords must meet the following complexity requirements:
Minimum of 8 characters long
Contains both letters and numbers
Cannot be the same as the last several passwords
All passwords will expire every 90 days.
EMAIL RESET LINKS
The system will send email messages to users to reset their password. The user can request a
password reset by clicking the ‘forgot password’ link on the login page. An administrator cannot
input the password directly into the system. All links emailed from the system are valid for 7 days.
SECURITY QUESTIONS
Each user is required to select 3 security questions. These security questions are used for the
following reasons:
1. If a user locks their account they will be presented with 1 of their security questions. If
the question is answered correctly, the account is unlocked.
2. If a user requires a password reset they will be presented with 1 of their security
questions. If the question is answered correctly, an email will be sent with a link to
reset the password.
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Security
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IP Whitelisting
IP RESTRICTION
The VIEVU Solution can be configured to whitelist
IP addresses. By adding an IP address to the IP
restriction table on the settings page, the only
computers that are allowed access are those with
the public IP addresses listed. If no IP addresses
are listed on the IP restriction table, all computers
will be allowed access to the VIEVU Solution.
Tips
- Care must be taken when
enabling IP restrictions. It is
possible to accidently lock
yourself out of the system.
Contact VIEVU for assistance if
this occurs.
Automatic Lockout
WEBSITE LOCKOUT AFTER INACTIVITY
The VIEVU Solution website will automatically lock after 20 minutes of inactivity. The user will be
required to enter their login information again to continue use.
Access Token
ACCESS TOKEN
An access token is used to provide secure access to the VIEVU Solution system from software
that does not require a user to authenticate such as the Multi-Dock. There is only 1 access token
in use at a time. You may reset the access token by clicking the reset button on the access
token page of the settings menu. If the token is reset, all software that uses the token to
authenticate will be immediately disconnected.
User Security
OVERVIEW
To provide the most accurate security levels for
each user, user security is role based. Roles are
given security levels and users are assigned to
these roles. This also provides for easy user
management as security does not need to be
configured for each user individually.
Tips
- There is no limit to the amount
of roles that can be created.
- There is no limit to the amount
of users that can be created.
The VIEVU Solution comes with 2 default security roles: Admins and Users. These represent the
most common user security levels that will be used. The Admin role cannot be modified or
deleted.
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Security
VIEVU Solution Whitepaper
LOCATION BASED VIDEO SECURITY
When configuring user security roles, the ability to
view videos can be restricted to a location the
user is assigned to. For example, to provide
supervisors with access to view their employee’s
videos, you would traditionally need to create
multiple supervisor roles. Instead, with location
based security, you can create 1 supervisor role
and control video access by the location the
supervisor is assigned to.
Tips
- You can also use ‘locations’ for
a group of users, squad or
functional unit.
- There is no limit to the amount
of locations that can be
created.
SECURITY MATRIX
Use the following table to determine the security options that are appropriate for each role that
you create.
SECURITY ITEM
SETTING
View Videos
Make Copies
All, Same Role,
Same Location,
Own
Yes, No
View Lockdown
Yes, No
Edit Video Details
Download Videos
Yes, No
Yes, No
Delete Videos &
Cases
Assign Cameras
Yes, No
Edit Users & Roles
Yes, No
Edit Settings
Yes, No
Use Mobile App
View Master Log
View Cases
Yes, No
Yes, No
Yes, No
Share Videos &
Cases
Yes, No
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Yes, No
DESCRIPTION
Controls access to view video files, metadata and
use the print screen functionality.
Controls ability to download a copy of the original
video file and the audit log
Controls ability to view a video after it has been set
for Lockdown
Controls ability to change the metadata for a video
Controls ability to download videos from cameras,
add a video from a computer or smartphone
Controls ability to delete video files, cases and case
files
Controls ability to assign and reassign cameras to
users
Controls ability to create users, edit user information,
change a user’s role, delete users, add roles, edit
role security, and delete roles
Controls ability to make system changes such as
change camera settings, change date/time,
add/remove categories, change video retention,
add/remove logo, add/remove locations,
add/remove IP restrictions, and retrieve/reset the
access token
Controls ability to use the VIEVU Solution app
Controls ability to view the Master Log
Controls ability to view cases, edit case information,
view linked videos (but not the metadata), view
attached files
Controls ability to generate sharing links to videos
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Subscription Termination
VIEVU Solution User Guide
SUBSCRIPTION TERMINATION
Subscription or Agreement Termination
At the end of the subscription period or if the VIEVU Solution agreement is terminated, the
following processes will occur:
TERMINATION DISCLOSURE
Upon expiration of the subscription or termination of the agreement, account contacts will
receive an email notice and a phone call disclosing the termination.
DATA ACCESS WINDOW
Upon expiration of the subscription or termination of the agreement, you will retain limited
access to the system for a period of time to allow you to retrieve your data.
All existing data can be accessed in the VIEVU Solution system for a period of 30 days.
No new data will be allowed to be uploaded to the system and camera downloads will
no longer occur.
All data will be deleted after the 30 day access window expires. Data recovery will not
be possible after deletion. It is your responsibility to ensure all information is removed from
the system prior to deletion.
Account contacts will receive an email notification 24 hours before the access window
expires and the data is deleted.
DATA EXPORT
VIEVU is committed to giving you the means to effectively retrieve your data. Upon expiration of
the subscription or termination of the agreement, account contacts will be given access to a
software tool that will allow for the exportation of all data and metadata stored in the system in
a format that is searchable.
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