Release Notes for Polycom RealPresence Mobile application

Release Notes
Polycom® RealPresence™ Mobile, Version 1.0.2.1, Motorola XOOM™ 2
The RealPresence Mobile application is designed for business professionals
who use a tablet device and need to share visual experiences with others
without actually being there. It is an easy-to-use video application that
provides premium quality audio and visual experiences. Unlike proprietary
applications, the RealPresence Mobile application is standards based and
extends your organization’s video network, giving you an engaging
experience.
This document provides the latest information about the RealPresence Mobile
application, version 1.0.2.1 for Motorola XOOM 2. For more information on
how to use the RealPresence Mobile application, go to
http://support.polycom.com/.
Software Version History
Version
Release Date
Features
1.0.2.1
November 2011
Software release specially for XOOM 2
1.0.2
October 2011
Feature enhancement
1.0.1
October 2011
Initial release
Hardware and Software Requirements
Motorola
XOOM 2 (Xyboard)
Operating System
Android 3.2.2 (recommended)
Network Requirements
Wireless Local Area Network (WLAN, 802.11 b/g/n), 4G
Peripheral Devices (optional)
3.5 mm headset
Features in 1.0.2.1
Version 1.0.2.1 provides the following features:
December 2011
3725-82877-004/A
•
Dual stack operation that allows the Polycom RealPresence Mobile
application to connect to SIP or H.323 systems
•
H.264 encode at up to QVGA, 15 fps
Release Notes
Polycom® RealPresence™ Mobile, Version 1.0.2.1, Motorola XOOM™ 2
•
Support for H.460 firewall traversal
•
Video receiving at up to 480x352, 30 fps
•
Support for Polycom Constant Clarity™ technology, such as Polycom®
Siren™ Lost Packet Recovery, which can effectively improve the
decreased audio quality caused by packet loss
•
Configurable network and bandwidth settings that make the RealPresence
Mobile application operate well in virtually any network
•
Support for automatic gain control and echo cancellation
•
Ability to view network quality during a call
Recovering from Problems with the Application
If a problem causes the RealPresence Mobile application to freeze, follow these
steps to recover:
1
Touch the time displayed in the lower right corner.
2
In the window that opens, touch the time again.
3
Touch Settings.
4
Touch Applications > Manage Applications.
5
Touch
6
Touch Force Stop, and touch OK to confirm.
7
Touch
Home.
8
Touch
Video.
9
Touch Settings and disable Gatekeeper Registration. Touch Gatekeeper
Registration again to register with the gatekeeper.
Video.
Known Limitations
The following table lists the known feature limitations for the release. If a
workaround is available, it is noted in the table.
2
Category
Issue ID
Description
Workaround
Calling
CMAD-4438
When you call a contact who is
already in a call, you get the message
'Unreachable', instead of 'Busy'.
None.
Calling
CMAD-4346
When you are not registered to a SIP
server, you cannot place SIP calls to
join a conference call.
Register to a SIP server.
Polycom, Inc.
Release Notes
Polycom® RealPresence™ Mobile, Version 1.0.2.1, Motorola XOOM™ 2
Category
Issue ID
Description
Workaround
Calling
CMAD-4232
Cannot establish SIP calls between
two Xoom users using different WLAN
AP (Access Point).
Place H.323 calls instead.
Calling
CMAD-4224
When two RealPresence Mobile
users registered to different SIP
servers end a SIP call, the call cannot
be re-established by dialing from the
Recent Calls list.
None.
Calling
CMAD-2381
You cannot call a system listed in your
Recent Calls if it is registered to a
different gatekeeper.
Enter the calling information manually.
Calling
CMAD-2602
When you dial the BroadWorks auto
attendant, black video is displayed in
the local video preview window.
This is a limitation of the BroadWorks
system.
Calling
CMAD-2996
When the far end calls and then
hangs up before you answer the call,
you still see the incoming call.
Hang up the call.
Calling
CMAD-3736
When you are disconnected from a
conference call, you see a message
that the system cannot access the
camera.
Force close the RealPresence Mobile
application and call again.
Calling
CMAD-4946
When you call a Polycom CMA
Desktop system while your tablet is
connected to a monitor using an
HDMI cable, your screen turns black
for a while after either you or the far
end hangs up.
None.
Calling
CMAD-4945
When you place a SIP call with a
Polycom HDX 8000 system, your
far-end video is displayed with the 4:3
aspect ratio, instead of 16:9.
None.
Call Control
CMAD-4948
When you place an H.323 call with a
Polycom HDX system with 512 kbps
as the call rate, and you then start
content sharing by using Polycom®
People+Content™ application, your
local content sometimes moves
around on your screen.
Use Polycom People+Content
application version 1.2.1.
Call Control
CMAD-4857
When you are in a call with another
XOOM 2 and the far site tablet moves
to an area without network coverage,
the call disconnects. When the far site
is within the network coverage again
and tries to call you, you see black
screen and the UI freezes.
None.
Polycom, Inc.
3
Release Notes
Polycom® RealPresence™ Mobile, Version 1.0.2.1, Motorola XOOM™ 2
Category
Issue ID
Description
Workaround
Call Control
CMAD-4020
Once RealPresence Mobile is
disconnected from calls in places
without WLAN coverage, you cannot
place calls again even in places with
WLAN coverage.
Force close the RealPresence Mobile
application and call again.
General
CMAD-4640
If the RealPresence Mobile
application is left idle for a while, it
freezes. You have to restart the tablet.
This is a defect caused by the tablet
camera. Our workaround is to let the
application running in the background
if the user leaves it idle for over 30
minutes.
Interoperability:
Polycom HDX
systems
CMAD-2676
When you place calls to a Polycom
HDX system, the screen is black with
only the audio available.
None.
Interoperability:
Polycom RMX
1500
CMAD-3456
When calls are hosted by an RMX
1500 system, you see no people
video when the call rate is set to 256
or 384 kbps.
None.
Interoperability
CMAD-4417
When you try to leave a video voice
message to a contact who also
supports video voice messaging, the
recorded message contains only
audio, no video.
None.
Interoperability:
Polycom HDX
systems
CMAD-4361
When you place SIP calls to a
Polycom HDX system, local video is
unavailable.
Place H.323 calls instead.
Interoperability:
CMAD-4519
When you and a Polycom m100
application join a multipoint call
hosted by a Polycom HDX 9006
system, local video freezes after you
are in the call for around 10 minutes.
Use HDX9006 version 3.03 or later.
Interoperability:
Polycom
RMX1000 and
RMX1500
CMAD-4462
When you place a SIP call hosted by
a Polycom HDX 8000 system, the
RealPresence Mobile application
crashes. When you restart the
application, it displays a black screen.
None.
Interoperability:
Polycom HDX
8000
CMAD-4336
When calls are hosted by a Polycom
HDX 8000 system, sometimes the
local video is only partially displayed.
None.
User Interface
CMAD-4947
When you are in an H.323 call with a
Polycom HDX 8000 series system,
you can press the tablet's Power key
to lock the screen. If you press the
Power key again to unlock the screen,
the tablet's Home key and Recent
Apps key disappear.
None.
Polycom m100
4
Polycom, Inc.
Release Notes
Polycom® RealPresence™ Mobile, Version 1.0.2.1, Motorola XOOM™ 2
Category
Issue ID
Description
Workaround
User Interface
CMAD-4951
When you place a call to another
XOOM 2 which is in a call with a
Polycom RMX system, you receive
the message 'Far end hangs up',
instead of 'Busy MSG'.
None.
User Interface
CMAD-4276
When you end a 64 kbps call, the call
rate shown in the Recent Calls list is
not correct.
None.
User Interface
CMAD-4370
When you dial an invalid number, you
get a 'No connection' message.
Call the correct number.
Video
CMAD-4954
When you change the call rate of an
ongoing call, and then touch the
system's Back key, the screen turns
black for about three seconds before
it returns to the home screen.
None.
Video
CMAD-4953
When you place an H.323 call to a
bridge with 128 kbps as the call rate,
the screen turns black for several
seconds.
None.
Video
CMAD-4929
Your local video resolution is QVGA
on the RealPresence Mobile
application, instead of 720p as shown
on the tablet's Camera application.
None. This is the designed behavior.
Video
CMAD-3837
When you place SIP calls to
RMX4000, no people video can be
shown.
None.
Video
CMAD-2979
Using a Bluetooth wireless
headphone during calls causes
packet loss.
Disable the Bluetooth headphone for
calls.
Video
CMAD-3571
In SIP calls hosted by a Polycom
RMX1500 system, people video is not
displayed. In H.323 calls, people
video can be displayed after a
three-minute delay.
None.
Interoperability
Type
Product
Version
NAT/Firewall/Border Controller
Polycom VBP® 5300-ST
9.1.5.3
Polycom, Inc.
5
Release Notes
Polycom® RealPresence™ Mobile, Version 1.0.2.1, Motorola XOOM™ 2
Type
Product
Version
Gatekeeper, Gateways, External
MCU, Bridges, Call Managers
Polycom® Distributed Media
Application™ (DMA™) 7000
V3.0.0
Polycom® Converged Management
Application™ (CMA®) 5000
5.3
Polycom® Converged Management
Application™ (CMA®) 4000
5.4 or later
Polycom® RMX® 4000
7.2 or later
Polycom RMX 2000
7.2 or later
Polycom RMX 1000
2.4.2 or later
Broadsoft SIP r17 Server
SP2
5.0
Broadsoft SIP r16 Server
Endpoints
DeltaPath
2.9.2
Polycom HDX Systems
3.0.2 or later
Polycom® RealPresence Mobile
1.0.0 or later (Android and iOS)
Polycom® Telepresence m100
1.0.0 or later
Supported Capabilities, Protocols, Algorithms, and Ports
Capabilities
Call Rate
Video Capability
512 kbps
QVGA
384 kbps
256 kbps
128 kbps
64 kbps
Audio only
Protocols
This version of the Polycom® RealPresence™ Mobile application supports the
following protocols:
6
Polycom, Inc.
Release Notes
Polycom® RealPresence™ Mobile, Version 1.0.2.1, Motorola XOOM™ 2
Protocol
Description
H.323, V6
Signaling
SIP (Session Initiation Protocol)
Signaling
Resolutions
This version of the RealPresence Mobile application supports following the
resolutions:
Resolution and Frame Rate
Source
Up to QVGA, 15 fps
People video sent from front camera
Up to CIF, 30 fps
People video received from far end
Actual transmitted video resolution is determined by several factors, such as
camera capability, computer performance, network conditions, the far-end system’s
capabilities.
Algorithms
This version of the RealPresence Mobile application supports the following
algorithms:
Algorithm Type
Audio
Description
G.722.1 Annex C
G.711u
G.711a
Siren LPR
Acoustic Echo Cancellation (AEC)
Automatic Gain Control (AGC)
Video
Polycom, Inc.
H.264
7
Release Notes
Polycom® RealPresence™ Mobile, Version 1.0.2.1, Motorola XOOM™ 2
Inbound and Outbound Ports
This version of the RealPresence Mobile application uses the following
inbound and outbound ports.
Inbound Ports
Port
Function
80 (TCP)
HTTP
1720 (TCP)
H.323 Signaling
1719 (UDP)
Registration, Admission, and Status (RAS)
5230 - 5237 (UDP)
Media (RTP/RTCP)
5060
SIP
Outbound Ports
Port
Function
5060
SIP
1720 (TCP)
H.323 Signaling
1719 (UDP)
Registration, Admission, and Status (RAS)
5230 - 5237 (UDP)
Media (RTP/RTCP) - depends on receive ports
negotiated by the far end video endpoint
Copyright Information
© 2011 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by
any means, electronic or mechanical, for any purpose, without the express
written permission of Polycom, Inc. Under the law, reproducing includes
translating into another language or format.
8
Polycom, Inc.
Release Notes
Polycom® RealPresence™ Mobile, Version 1.0.2.1, Motorola XOOM™ 2
As between the parties, Polycom, Inc., retains title to and ownership of all
proprietary rights with respect to the software contained within its products.
The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other
copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is
accurate. Polycom, Inc., is not responsible for printing or clerical errors.
Information in this document is subject to change without notice.
Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated
with Polycom’s products are trademarks and/or service marks of Polycom,
Inc., and are registered and/or common-law marks in the United States and
various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying products may be protected by one or more U.S. and foreign
patents and/or pending patent applications held by Polycom, Inc.
Polycom, Inc.
9