TC-7610 DOCSIS 3.0 Cable Modem

TC-7610 DOCSIS 3.0 Cable Modem
TC-7610
DOCSIS 3.0 Cable Modem
REV: 1.0.0
1910011178
COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice.
is a registered trademark
of TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trademarks or
registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from TP-LINK
TECHNOLOGIES CO., LTD. Copyright © 2015 TP-LINK TECHNOLOGIES CO., LTD. All rights
reserved.
http://www.tp-link.com
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•
Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1)
This device may not cause harmful interference.
2)
This device must accept any interference received, including interference that may
cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s authority
to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only
Mobile Configurations. The antennas used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.”
CONTENTS
Package Contents.................................................................................................................1
Chapter 1.
Introduction ....................................................................................................2
1.1
Product Overview.........................................................................................................2
1.2
Main Features ..............................................................................................................2
1.3
Conventions .................................................................................................................3
Chapter 2.
Hardware Installation...................................................................................4
2.1
The Front Panel ...........................................................................................................4
2.2
The Back Panel............................................................................................................6
2.3
Installation Environment ..............................................................................................6
Chapter 3.
Connecting the Modem ...............................................................................8
3.1
System Requirements..................................................................................................8
3.2
Connecting the hardware.............................................................................................8
3.3
Activating the cable modem.........................................................................................9
Chapter 4.
Software Configuration ............................................................................ 11
4.1
TCP/IP Configuration .................................................................................................11
4.2
Login...........................................................................................................................12
4.3
Status .........................................................................................................................13
4.3.1
Connection ............................................................................................................ 13
4.3.2
Software ............................................................................................................... 14
4.3.3
Security................................................................................................................. 15
4.3.4
E vent Log.............................................................................................................. 15
Chapter 5.
Logout........................................................................................................... 16
Appendix A: Specifications ............................................................................................. 17
Appendix B: Troubleshooting ........................................................................................ 18
Appendix C: Configure the PC ....................................................................................... 20
Appendix D: Technical Support ..................................................................................... 23
TC-7610 DOCSIS 3.0 Cable Modem User Guide
Package Contents
The following items should be found in your package:

One TC-7610 DOCSIS 3.0 Cable Modem

One Power Adapter for TC-7610 DOCSIS 3.0 Cable Modem

Quick Installation Guide

One RJ45 cable
 Note:
Make sure that the package contains the above items. If any of the listed items are damaged or
missing, please contact with your distributor.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
Chapter 1. Introduction
Thank you for choosing the TC-7610 DOCSIS 3.0 Cable Modem .
1.1 Product Overview
TP-LINK’s DOCSIS 3.0 Cable Modem TC-7610 is designed for delivers ultra-high speed data
through coax used in HFC networks. It’s an incredibly robust device allowing users to access
internet with Over 300 Mbps downstream data rates, 120 Mbps upstream data rates and share it
with a Gigabit Ethernet port.
TC-7610 complies with DOCSIS 3.0, supports channel bonding of up to 8 downstream channels
and 4 upstream, combined with Enhanced security of AES encryption, IPv4 and IPv6 dual stack,
make it future-Proof.
1.2 Main Features

Complies with DOCSIS/EuroDOCSIS 3.0 and backwards compatible to DOCSIS 1.0, 1.1 and
2.0 provides users comprehensive network compatibility

Channel bonding of up to 8 downstream channels and 4 upstream channels provide data
rates Over 300 Mbps for downstream, and 120 Mbps for upstream

IPv4 and IPv6 dual stack make it future-Proof

Gigabit port ensure ultimate fast transfer speeds

Remotely configurable and monitorable using SNMP and TFTP

Well-defined LEDs clearly display device and network status

Quick and hassle free installation
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
1.3 Conventions
The Modem or device mentioned in this User Guide stands for TC-7610 without any explanations.
Parameters provided in the pictures are just references for setting up the product, which may
differ from the actual situation.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
Chapter 2. Hardware Installation
2.1 The Front Panel
The modem router’s LEDs are located on the side panel (View from top to bottom). They indicate
the device’s working status. For details, please refer to LEDs Explanation.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
LEDs Explanation:
Name
(Power)
(Downstream)
Status
Off
The modem is powered off.
On
The modem is powered on.
Off
The initialization is not started, or has failed.
White
The modem is synchronized with one channel.
Green
The modem is synchronized with more than one channel.
Flashing
Off
(Upstream)
(LAN)
The modem is scanning for a downstream channel.
The initialization is not started, or has failed.
White
The modem is synchronized with one channel.
Green
The modem is synchronized with more than one channel.
Flashing
(Internet)
Indication
The modem is scanning for an upstream channel.
Off
Internet service is not available.
On
Internet service is available.
Flashing
The modem is initializing.
On
The LAN port is connected.
Off
The LAN port is not connected.
Flashing
The LAN port is sending or receiving data.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
2.2 The Back Panel

RESET: With the modem powered on, use a pin to press and hold the RESET button for at
least 8-10 seconds. And the modem will reboot to its factory default settings.

LAN: Through this port, you can connect the modem to your PC or the other Ethernet
network device.

Cable: Through this port, you can connect the modem to coaxial cable.

Power: The power plug where you will connect the power adapter.
2.3 Installation Environment

The Product should not be located where it will be exposed to moisture or excessive heat.

Place the Modem in a location where it can be connected to the various devices as well as to
a power source.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide

Make sure the cables and power cord are placed safely out of the way so they do not create a
tripping hazard.

The Modem can be placed on a shelf or desktop.

Keep away from the strong electromagnetic radiation and the device of electromagnetic
sensitive.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
Chapter 3. Connecting the Modem
3.1 System Requirements
 Broadband Internet Access Service (Cable).
 PCs with a working Ethernet Adapter and an Ethernet cable with RJ45 connectors.
 TCP/IP protocol on each PC.
 Web browser, such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari.
3.2 Connecting the hardware
Before installing the device, please make sure your broadband cable service provided by your ISP
is available. If there is any problem, please contact your ISP. Before cable connection, cut off the
power supply and keep your hands dry. You can follow the steps below to install it.
Step 1: Connect the coaxial cable to the modem.
Step 2: Connect the power adapter to the modem.
Step 3: Connect your computer to the modem using an Ethernet cable.
Step 4: Wait about 15 minutes for the modem to synchronize with the Internet service provider's
(ISP) server and then make sure the following LEDs are on.
(Power): On
(Downstream): On
(Upstream): On
(Internet): On
 Note:
The product should be connected to cable distribution system that grounded (earthed) in
accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93
- Grounding of Outer Conductive Shield of a Coaxial Cable.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
3.3 Activating the cable modem
Step 1: Make sure the computer connected to the modem is set to dynamically obtain an IP
address.
Step 2: Contact your ISP (Comcast, Time Warner Cable, COX, Charter, Cablevision) to activate
the modem. During activation, you will need your account information, the serial number and MAC
address which can be found on the product label of the modem.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
 Note:
If your ISP is Comcast or TIme Warner Cable (TWC), you can activate as follows:
1.
Open a web browser. You should be automatically redirected to your service provider's
self-activation page. If not, go to www.comcast.com/activate for Comcast Xfinity or
www.timewarnercable.com for TWC.
2.
Follow the on-screen instructions to activate the modem. Make sure that you have your
account information ready.
If you are unable to activate your modem, call your ISP's customer service:
Comcast Xfinity: 1-800-934-6489
Time Warner Cable: 1-855-704-4503
Step 3: Test your Internet connection using a web browser and type in a valid URL (for example,
http://www.tp-link.com).
 Note:
If the Internet is not accessible, contact your ISP and make sure that the modem is activated.
For advanced configuration, log into the modem's web interface at http://192.168.100.1, and enter
admin (all lowercase) for both username and password when prompted.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
Chapter 4. Software Configuration
This User Guide recommends using the “Quick Installation Guide” for first-time installation. If you
want to know more about this device, maybe you will get help from this chapter to configure the
advanced settings through the Web-based Utility.
4.1 TCP/IP Configuration
The default IP address of the TC-7610 DOCSIS 3.0 Cable Modem is 192.168.100.1. And the
default Subnet Mask is 255.255.255.0. we use all the default values for description.
Connect the local PC to the LAN/WAN port of the modem router. And then you can configure your
PC in the following way.
1)
Set up the TCP/IP Protocol in "Obtain an IP address automatically" mode on your PC.
If you need instructions as to how to do this, please refer to Appendix C: Configure the
PC.
2)
Then the built-in DHCP server will assign IP address for the PC.
Now, you can run the Ping command in the command prompt to verify the network connection.
Please click the Start menu on your desktop, select run tab, type cmd or command in the field
and press Enter. Type ping 192.168.100.1 on the next screen, and then press Enter.
If the result displayed is similar to the screen below, the connection between your PC and the
router has been established.
If the result displayed is similar to the screen shown below, it means that your PC has not
connected to the router.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
You can check it following the steps below:
1)
Is the connection between your PC and the modem correct?
The LEDs of LAN port which you link to the device and the LEDs on your PC's adapter should
be lit.
2)
Is the TCP/IP configuration for your PC correct?
Make sure the computer connected to the modem is set to dynamically obtain an IP address.
4.2 Login
To access the configuration utility, open a web-browser and type the default address
192.168.100.1 in the address field of the browser.
After a moment, a login window will appear, similar to the Figure 3-2. Enter admin for the
Username and Password, both in lower case letters. Then click the Login button or press the
Enter key.
Then you can see the current status information about the modem in this page.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
4.3 Status
There are four submenus under the Status menu, Connection, Software, Security and Event
Log. Click any of them, and you will be able to configure the corresponding function.
4.3.1 Connection
Choose menu “Status → Connection”, you can see the information of startup procedure,
downstream/upstream bonded channels and time information.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
4.3.2 Software
Choose menu “Status → Software”, you can see the device information and system
information.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
4.3.3 Security
Choose menu “Status → Security”, you can see the screen below. Here you can set the a new
password to log in the modem’s web-based management page.
4.3.4 Event Log
Choose menu “Status → Event Log”, you can view and clear the logs of the modem.

Clear Log – Click to delete all the logs.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
Chapter 5. Logout
Choose “Logout” and click YES, and you will back to the login screen.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
Appendix A: Specifications
Specification
Product Description
DOCSIS 3.0 Cable Modem
Physical Specifications
Interface
1 F-Connector (female 75 Ω)
Button
1 Power Jack
1 10/100/1000 Mbps Ethernet Interface (RJ45)
DOCSIS Features
Standards
Capture
Bandwidth
MoCA Reject Filter
Downstream
Channel Binding
Modulation
Maximum Data Rate
Bandwidth
Symbol Rate
Operating Level Range
Bonded Channel RF
Frequency Range
Frequency Plan
Security
Upstream
Channel Binding
Modulation
Maximum Data Rate
Channel Width
Symbol Rate
1 RESET Button
DOCSIS 3.0
Full Band Capture windows
Internal MoCA Reject Filter
Up to 8
64 or 256 QAM
DOCSIS
Up to 343.072 Mbps
DOCSIS
64 QAM 5.057 Msym/s; 256 QAM 5.361 Msym/s
DOCSIS
–15 to 15 dBmV
Level Tolerance
10dBmV
DOCSIS
108 to 1002 MHz (edge to edge)
Input Impedance
DOCSIS
75 Ω
Annex B
DOCSIS 3.0 Security (BPI+, EAE, SSD)
Up to 4
QPSK and 8, 16, 32, 64, 128 QAM, optional 256 QAM
DOCSIS
Up to 131.072 Mbps
200 kHz, 400 kHz, 800 kHz, 1.6 MHz,3.2 MHz, 6.4 MHz
160, 320, 640, 1280, 2560, 5120 ksym/s
TDMA
Level range
48 MHz(8 channels) / 6MHz (single channel)
Pmin to +57 dBmV (32 QAM, 64 QAM)
Pmin to +58 dBmV (8 QAM, 16 QAM)
Pmin to +61 dBmV (QPSK)
Note: A - TDMA max output power reduced 3dB when transmitting two
channels and 6dB when transmitting 3 or 4 channels
S-CDMA
Pmin to +56 dBmV (all modulations), where:
Pmin=+17
dBmV,
1280
kHz
modulation
Pmin=+20 dBmV, 2560 kHz modulation rate
Pmin=+23 dBmV, 5120 kHz modulation rate
17
rate
TC-7610 DOCSIS 3.0 Cable Modem User Guide
Note: S-CDMA max output reduced 3dB when transmitting 2 or more
channels
75 Ω
Output Impedance
Frequency Range
Network Function
DOCSIS
5-42 MHz (edge to edge),
Supports IPv4 and IPv6
IP Stack
DHCP Client
DHCP
dual stack
PPTP, L2TP, IPSec
VPN Passthrough
Support IGMP v1/v2/v3
Muticast
802.3x flow control at the UNI
Flow Control
Management and Maintance
Managed by Web, and SNMP, and TFTP
Reset to Factory default by Reset button
Real-time statistics、System Log
Others
Windows 8/Windows 7/ Windows Vista™, Service Pack 1 or later/
Windows®XP, Service Pack 2 or later/ Mac®10.4 or later (Ethernet
Operation System
connection only) UNIX®Linux®
others
FCC, UL
Protocol Support
Network: IP, ICMP, ARP
Power
Application: SNMP (v1, 2c and 3), TFTP,DHCP, ToD
Safety,
Emission
and
Cablabs
RoHS compliant
Transport: TCP, UDP
Input
Operating
Temperature
Storage
Environment
Temperature
Operating
Humidity
Storage Humidity
12VDC/1A
32 °F to 104 °F (0 °C to 40 °C)
–22 °F to 158 °F (–30 °C to 70 °C)
5 to 95% R.H. (non-condensing
5%~95% non-condensing
Appendix B: Troubleshooting
T1. What can I do if I cannot access the Internet?
1) Make sure that all cables are connected properly and securely to the modem.
2) Contact your ISP to verify the modem is activated. If the modem is not activated, your ISP will
activate it for you.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
3) Check the device that is connected to the modem and make sure that the device is set to
obtain an IP address automatically.
4) Power cycle the cable modem by unplugging the power adapter from the electrical outlet and
plugging it back in.
5) Reset the cable modem. Please refer to FAQ > Q3 for instruction.
6) Contact our Technical Support if the problem persists.
T2. How do I access the cable modem's web interface?
To access the cable modem's web interface, follow these steps:
1) Connect your computer to the cable modem using an Ethernet cable.
2) Open a web browser, enter http://192.168.100.1 in the address bar, and then press Enter. Log
in using admin (all lowercase) for both username and password.
 Note:
If the login page does not appear, try the following:
1) Check if the computer is set to a static for fixed IP address. If so, change the setting to obtain
an IP address automatically. If you need instructions as to how to do this, please refer to
Appendix C: Configure the PC.
2) Use another web browser.
3) Unplug and reconnect both ends of the Ethernet cable.
T3. How do I restore the modem to its factory default settings?
With the modem powered on, press and hold the Reset button on the rear panel of the modem
until all LEDs turn on momentarily, then release the button.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
T4. How can I reset the password to the cable modem's web interface?
If you have changed the password and have forgotten it, you must restore the cable modem to the
factory defaults. This will reset the password back to admin.
 Note:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website: http://www.tp-link.com/en/support
Appendix C: Configure the PC
In this section, we’ll introduce how to install and configure the TCP/IP correctly in Windows 7. First
make sure your Ethernet Adapter is working, refer to the adapter’s manual if needed.
1.
On the Windows taskbar, Right-click Network icon
Sharing Center > Change adapter settings.
20
, and select Open Network and
TC-7610 DOCSIS 3.0 Cable Modem User Guide
2.
Right-click your wired network connection (Local Area Connection or Ethernet by default),
and select Properties.
3.
Double-click Internet Protocol Version 4 (TCP/IPv4).
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
4.
Select Obtain an IP address automatically and Obtain DNS server address automatically.
5.
Click OK to save the settings.
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TC-7610 DOCSIS 3.0 Cable Modem User Guide
Appendix D: Technical Support

For more troubleshooting help, go to:
http://www.tp-link.com/en/support/faq

To dow nload the latest Firmw are, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download

For all other technical support, please contact us by using the follow ing details:
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different carriers, IDD.
Singapore
Tel: +65 6284 0493
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com(USA)
UK
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on the time of
day. Mobile: 15p-40p/min, depending on your mobile
network.
Fee: Depending on rate of different carriers.
support.ca@tp-link.com(Canada)
Service time: 24hrs, 7 days a week
E-mail: support.uk@tp-link.com
Turkey
Tel: 0850 7244 488 (Turkish Service)
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of different carriers.
Fee: Depending on rate of different carriers.
E-mail: support.tr@tp-link.com
Service time: 09:00 to 21:00, 7 days a week
E-mail: support.it@tp-link.com
Ukraine
Tel: 0800 505 508
Service time: Monday to Friday, 09:00 to 13:00; 14:00
to 18:00
Fee: Free for Landline; Mobile: Depending on rate of
different carriers
Malaysia
Toll Free: 1300 88 875 465
E-mail: support.ua@tp-link.com
Service time: Monday to Friday, 10:00 to 22:00
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Brazil
Toll Free: 0800 608 9799 (Portuguese Service)
E-mail: suporte.br@tp-link.com
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of different carriers.
Service time: Monday to Friday, 09:00 to 20:00;
Saturday, 09:00 to 15:00
E-mail: support.pl@tp-link.com
Service time: Monday to Friday, 09:00 to 17:00.
GMT+1 or GMT+2 (DST)
Indonesia
Tel: (+62) 021 6386 1936
Fee: Depending on rate of different carriers.
France
Tel: 0820 800 860 (French service)
E-mail: support.id@tp-link.com
Service time: Sunday to Friday, 09:00 to 12:00,
13:00 to 18:00 *Except public holidays
Fee: 0.118 EUR/min from France
Email: support.fr@tp-link.com
Service time: Monday to Friday, 09:00 to 18:00 *Except
French Bank holidays
Australia/New Zealand
Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300 policy.)
Sw itzerland
Tel: +41 (0) 848 800 998 (German Service)
E-mail: support.au@tp-link.com (Australia)
support.nz@tp-link.com (New Zealand)
Fee: 4-8 Rp/min, depending on rate of different time.
E-mail: support.ch@tp-link.com
Service time: 24hrs, 7 days a week
Germany/Austria
Tel: +49 1805 875 465 (German Service)
Service time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+1 or GMT+2 (DST)
+49 1805 TPLINK
+43 820 820 360
Russian Federation
Tel: 8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail: support.de@tp-link.com
E-mail: support.ru@tp-link.com
Service time: From 09:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF
Service time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+1 or GMT+2 (DST in
Germany)
*Except bank holidays in Hesse
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