Polycom RealPresence Group Series Release Notes

Polycom RealPresence Group Series Release Notes
RELEASE NOTES
5.1.0 | February 2016 | 3725-63711-030A
Polycom® RealPresence® Group Series
Contents
● Overview
● RealPresence Group Series Product Family
● RealPresence Group System Bundles
● System Performance
● Language Support
● Monitor Setup
● System Configuration and Setup
● New Features in 5.1.0
● Experimental Features
● Install the Software
● Software Version History
● Polycom Solution Support
● Hardware and Software Compatibility
● Security Updates
● Corrected Issues in Version 5.1.0
● Known Issues in Version 5.1.0
● Hardware and Software Requirements
● Interoperability
● EagleEye Producer Corrected Issues
● EagleEye Producer Known Issues
● Copyright Information
Release Notes
Polycom RealPresence Group Series
Overview
Polycom announces a new release of Polycom® RealPresence® Group Series software. This document
provides the latest information about the following Polycom software:
● Version 5.1.0 of the Polycom RealPresence Group system software
● Version 2.2 of the Polycom® EagleEye™ Director software
● Version 1.1.1 of the Polycom® EagleEye™ Producer software
● Version 5.1.0 of the Polycom® RealPresence Touch™ Panel software
● Version 1.1.0 of the Polycom RealPresence Touch Operating system software
● Version 5.1.0 of the Polycom® Touch Control™ Panel software
● Version 5.1.0 of the Polycom Touch Control Operating System software
Note: The RealPresence Touch Panel software is included in the RealPresence Group
Series system software package. The RealPresence Touch Operating system software is
available for download at support.polycom.com.
RealPresence Group Series Product Family
The RealPresence Group Series product family includes a codec, plus a remote control, cameras,
microphone arrays, and other supported accessories.
Codec Power Options
The RealPresence Group 300, RealPresence Group 310, and the RealPresence Group 500 systems have
an external power transformer. The RealPresence Group 700 system has an internal power supply.
Codec Mounting Options
The RealPresence Group 300, RealPresence Group 310, and the RealPresence Group 500 systems have
options for rack shelf mounting, or a ‘bunk bed’ for co-mounting with the EagleEye cameras using their
mounting options. The RealPresence Group 700 system can be rack mounted.
Remote Control Devices
The RealPresence Group Series remote control device is included with all RealPresence Group Series
bundles and includes a USB rechargeable battery. Additional USB batteries are available. Remote control
devices for earlier Polycom systems, such as Polycom® HDX® system remotes, are also supported.
Digital and Analog Cameras
The supported EagleEye digital output cameras include the EagleEye Acoustic, EagleEye Producer,
EagleEye IV-4x and the EagleEye IV-12x. An optional wide angle lens for the EagleEye IV camera increases
the FOV to 85 degrees.
The RealPresence Group Series systems also support the EagleEye analog output cameras, which include
the EagleEye View, EagleEye HD, EagleEye II, and EagleEye III cameras.
Polycom, Inc.
2
Release Notes
Polycom RealPresence Group Series
Camera Mounts and Accessories
Accessories for the digital cameras include the EagleEye Digital Extender and the Digital Breakout Adapter.
Additional digital cables for the EagleEye IV of 300mm, 457mm and 1m length are available. The Universal
Mounting shelf was designed for use with the EagleEye IV cameras and support monitor, wall and tripod
mounting.
The RealPresence Group Series systems also support the EagleEye Director and the EagleEye Producer
camera accessories. The EagleEye Producer includes a ‘bunk bed’ mount for use with the universal camera
mounting solution.
Audio Accessories
The following audio accessories are supported on the RealPresence Group Series codecs: RealPresence
Group Series microphone array, SoundStation IP 7000 integration, SoundStructure integration, the HDX
microphone array, and the ceiling microphone arrays.
More Interoperable Hardware and Accessory Options
Other accessories and hardware available for the RealPresence Group Series includes the Polycom® UC
Board™, Polycom RealPresence Touch, Polycom Touch Control, and a carrying case. Replacement power
supplies are available for RealPresence Group 300, 310, or 500 systems. In addition, a full line of
RealPresence Group Media Centers are available with options from 27” to 84” displays and tabletop, stand,
and wall mounting.
RealPresence Group System Bundles
Depending upon which RealPresence Group system that you purchase, a bundle of accessories is shipped
with the system.
RealPresence Group 310 Systems
RealPresence Group 310 systems ship with a Polycom® EagleEye™ IV camera, a RealPresence Group
Remote Control, and a RealPresence Group Microphone Array.
RealPresence Group 310 system and accessories
Polycom, Inc.
3
Release Notes
Polycom RealPresence Group Series
RealPresence Group 300 and 500 Systems
RealPresence Group 300 and 500 systems ship with a Polycom® EagleEye™ IV camera, a RealPresence
Group Remote Control, and a RealPresence Group Microphone Array.
RealPresence Group 300 and Group 500 systems and accessories
RealPresence Group 700 Systems
RealPresence Group 700 systems ship with a Polycom EagleEye IV camera, a RealPresence Group
Microphone Array, and a RealPresence Group Remote Control.
RealPresence Group 700 system and accessories
Polycom, Inc.
4
Release Notes
Polycom RealPresence Group Series
System Performance
The RealPresence Group systems are cutting-edge visual collaboration tools that provide high quality video
and sound. The systems use the most up-to-date video communications technology to deliver the most
natural video conferencing experience.
The RealPresence Group systems support up to 1080p60 performance for people and content, for a new
level of clarity and realism. RealPresence Group 300, RealPresence Group 310, RealPresence Group 500
systems support 1080p60 performance for either people or for content. RealPresence Group 700 systems
support 1080p60 performance for people and content at the same time. You can pair all of the systems with
the Polycom® EagleEye Director™, RealPresence Touch, or Polycom Touch Control to turn them into even
more powerful room-based video systems.
Language Support
The RealPresence Group Series web and local user interfaces provide support for the following languages:
● Arabic
● Chinese (Simplified)
● Chinese (Traditional)
● English (UK)
● English (US)
● French
● German
● Hungarian
● Italian
● Japanese
● Korean
● Norwegian
● Polish
● Portuguese (Brazilian)
● Russian
● Spanish
Monitor Setup
Depending on the monitor you are using with the RealPresence Group system, you might want to change
some default settings. Before setting up your system, review the following information to determine what
changes might be necessary.
Polycom, Inc.
5
Release Notes
Polycom RealPresence Group Series
Display All Pixels
Before attaching your RealPresence Group system to a TV monitor, ensure the monitor is configured to
display all available pixels. This setting, also known as fit to screen or dot by dot, enables the entire
HD image to be displayed. The specific name of the monitor setting varies by manufacturer.
Ensure Monitor Availability
By default, the RealPresence Group system sends no signal when it goes to sleep. This might result in some
monitors turning off or entering standby mode. If your monitor does not wake up when the RealPresence
Group system wakes up and reestablishes the signal, you have several options:
● Turn the monitor off and on again before using the RealPresence Group system.
● Configure the monitor to enter standby mode when it is not receiving a signal.
● Set up the RealPresence Group system to display black video when it goes to sleep, instead of not
sending a signal.
HDCP Content Sources
Because the RealPresence Group Series does not support High-bandwidth Digital Content Protection
(HDCP), if you connect a content source that sends HDCP-encrypted content, the content displays as black
video on the near and far-end sites. To ensure that content displays correctly, send content in a format other
than HDCP.
Multipoint Layouts and System Type
When the host of a conference call is a RealPresence Group 500 system, the system displays all remote
sites on a split screen with the speaker in a large window. On the RealPresence Group 700 system, up to
eight sites are displayed on the monitor based upon layout chosen. When the host has dual monitors, the
layout can span both monitors. The far-end site sees four sites, with each quadrant displaying the last four
speakers.
System Configuration and Setup
Administrator settings are available to configure in the system’s web interface. Calling functions for users
are available in the local interface.
For more information about setting up and using the RealPresence Group systems, refer to the documents
on the product pages at support.polycom.com.
Note: Every time you power on a RealPresence Group system, a splash screen appears on the
monitor with a note to wait as the system starts. The monitor then goes black for a period of time. Do
not attempt to turn off or restart the system during this time.
New Features in 5.1.0
The following feature is new for version 5.1.0.
Polycom, Inc.
6
Release Notes
Polycom RealPresence Group Series
Touch-Enabled User Interface
RealPresence Group systems add a limited touch user interface capability when connected to
touch-capable monitors. If only one touch monitor is detected, touch interactions are enabled by default.
No setup tasks are required in the web interface to enable touch interaction. However, for administrator
information on single and multiple monitor scenarios, see Polycom RealPresence Group Series
Administrator Guide.
For user information on the touch-capable interface, see Polycom RealPresence Group Series User Guide
and Polycom RealPresence Group Series with Touch Monitor Quick Tips.
.
Note: To enable the touch monitor interface on RealPresence Group 300 and RealPresence Group
310 systems, you must activate the dual monitor option in the system’s web interface. For information
on the activation procedure, refer to the Polycom RealPresence Group Series Software, Options, and
Accessories Installation Guide at support.polycom.com.
Experimental Features
You can now enable experimental features and evaluate them in a non-production environment. For more
information about the experimental features or to provide feedback on your experience, visit the Polycom
Support Community.
Note: Experimental features are neither tested nor supported. These features might, or might not,
become official features in a future release.
To enable the experimental features:
1 In the web interface, select Admin Settings > General Settings > System Settings > Polycom
Labs.
2 Select the Enable Polycom Labs Features checkbox to enable all experimental features.
These are the experimental features in this release:
VisualBoard Advanced Features
Incoming Noise Block
Acoustic Fence with Beam Shaping
Auto Wakeup Feature for Polycom EagleEye Producer
Content Stretch
Dual Live-Stream
VisualBoard Advanced Features
● Enable PowerPoint Slide Conversion: Show PowerPoint document files while working in
VisualBoard.
● Allow Slide Zoom: Enlarge a slide by moving two fingers in opposite directions while in drawing
mode.
● Allow Swipe Navigation: Move to the next slide by swiping, or fast dragging, while in pointer mode.
Polycom, Inc.
7
Release Notes
Polycom RealPresence Group Series
Incoming Noise Block
When the Incoming Noise Block feature is enabled, the RealPresence Group system automatically senses
ambient noise in the far-end audio and mutes the loudspeaker. Ambient noise can include keyboard typing,
paper shuffling, or any sounds other than human speech. As soon as the far-end meeting participant begins
speaking, the system automatically unmutes the loudspeaker.
Acoustic Fence with Beam Shaping
Acoustic Beam greatly reduces sounds outside a well-defined beam. The beam width can vary from +/- 10
degrees to +/- 60 degrees. A single tabletop microphone, a single ceiling ball, or a single EagleEye Acoustic
camera forms the beam by appropriate signal processing on the microphones contained in the unit.
If two tabletop microphones or two ceiling balls are connected to the system, only sounds inside the
intersection of the beams formed by each of the two tabletop microphones or two ceiling balls is picked up.
In addition, you can connect one tabletop microphone and one ceiling ball, and only sounds within the
intersection of their two beams is picked up.
Try using two desktop microphone arrays to define a region of audio pickup through the beam intersection.
It will take some experimentation to find the optimal rotation angle and position of each array to create the
desired audio pickup region.
Note: The Acoustic Fence with Beam Shaping and Acoustic Fence Technology features cannot be
enabled at the same time. To disable Acoustic Fence, in the web interface, go to Admin Settings >
Audio/Video > Audio > General Audio Settings. Clear the checkbox next to Enable Acoustic
Fence.
To use this feature, you must enable it in the web interface.
To enable and configure Acoustic Fence with Beam Shaping:
1 In the web interface, go to Admin Settings > System Settings > Polycom Labs.
2 Select Enable Acoustic Fence with Beam Shaping.
3 To configure the Acoustic Fence Sensitivity setting, do one of the following:
 For a desktop or ceiling microphone array, start with a value of 10, the maximum width angle. If
you hear interfering sounds, decrease the value.
 For the EagleEye Acoustic camera, start with a value of 5.
Auto Wakeup Feature for Polycom EagleEye Producer
This feature enables an EagleEye Producer to automatically wake up when it detects the presence of
people or faces.
Content Stretch
This feature allows RealPresence Group systems to stretch the content to fit the monitor. When this feature
is enabled, content is shown full screen without the black bars even though the receiving content aspect
ratio might not be 16:9.
Polycom, Inc.
8
Release Notes
Polycom RealPresence Group Series
Dual Live-Stream
This feature adds the ability to combine two cameras as a single camera source. The encoded stream to
be sent to the far site consists of a single stream of encoded video that will include two camera views. The
far end will notice two camera views from the far site. They will not notice a difference in call connection,
negotiation, or quality. This feature is only supported on RealPresence Group 700 systems.
The following layouts are supported:
● Speaker View – Camera 1 only
● Room View – Camera 2 only
● Speaker and Room Side by Side
● Speaker as PIP
● Room as PIP
Install the Software
Procedures for installing and updating RealPresence Group system software vary. With your license key,
you can update directly from software version 4.0.2 or later to 5.1.0.
When updating the system software to version 4.1.x or later, make sure you are currently running version
4.0.2 or later.
● If you are running version 4.0.0, 4.0.0.1, or 4.0.1, download and install version 4.0.2 from
support.polycom.com before you download and install a 4.1.x version.
● If you are already running version 4.0.2 or later, you can follow the procedures described in Polycom
RealPresence Group Series Software, Options, and Accessories at support.polycom.com.
Software Version History
RealPresence Group System Software
Software Version
Release Date
Description
5.1.0
February 2016
Includes escalation fixes and support for the touch-enabled user
interface.
5.0.2
January 2016
Includes escalation fixes and documentation updates.
5.0.1
November 2015
Includes escalation fixes and documentation updates.Provides support
for EagleEye Producer software 1.1.1.
Polycom, Inc.
9
Release Notes
Polycom RealPresence Group Series
Software Version
Release Date
Description
5.0.0
September 2015
Includes support for Microsoft Office 365 calendaring, first release of
the RealPresence Touch device, adds support for viewing content from
Microsoft Lync desktop clients, add provisioning capabilities, includes
enhancements to security for SIP applications, adds support for Lync
Response Group registrations, adds Native Support for RealConnect
feature, support for Link Layer Discovery Protocol (LLDP) and Link
Layer Discovery Protocol Media Endpoint Discovery (LLDP/MED), new
API commands, adds improvements to import and directory interface,
support for new EagleEye IV mounting option, includes Acoustic Fence
technology, includes update to web interface to include 3.5mm audio
input, includes support for EagleEye Producer software 1.1 that has
automatic camera updates, and includes support for several
experimental features.
4.3.2
August 2015
Includes escalation fixes and documentation updates.
4.3.1
June 2015
Provides support for EagleEye Producer software 1.0.1.17, and
corrected issues from the previous RealPresence Group Series
release.
4.3.0
May 2015
Includes support for the RealPresence Group Series 310 system, using
SSH for secure API access, enabling and disabling Audio Add In, and
Polycom EagleEye Producer version 1.0.0.
4.3.0
March 2015
Includes support for using SSH for secure API access, enabling and
disabling Audio Add In, and Polycom EagleEye Producer version 1.0.0.
4.2.0
January 2015
Includes support for additional Microsoft Lync 2013 enhancements;
adds CEC monitor controls; includes SVC updates; adds support for
enhanced High Definition video resolution; includes updates to
receiving software updates from the web interface, and adds accessible
HTML help; adds support for a visual security classification feature;
includes support for People+Content IP 1.3; provides updates to the
API; includes support for Polycom EagleEye Producer.
4.1.3.2
April 2014
Correction for the Heartbleed OpenSSL Security Vulnerability in
third-party software.
4.1.3
February 2014
Provides native Microsoft Lync 2013 interoperability; adds support for
recording on RealPresence Group 700 systems; includes more robust
and secure SNMP and system logging functionality; adds support for
BroadSoft BroadWorks DMS provisioning; provides support for the
Polycom VisualBoard application; includes updates of SVC
functionality; includes support for a new version of the Polycom
EagleEye Director which has a new tracking mode; provides updates to
the API.
4.1.1.1
September 2013
Includes support for additional Lync 2013 enhancements; adds Cisco
TIP interoperability; replaces version 4.1.1.
4.1.1
July 2013
Provides enhanced security; includes Scalable Video Codec (SVC)
updates; adds compatibility for Microsoft Lync 2013; provides remote
management of the Polycom Touch Control; supports Polycom
Calendering for Microsoft Outlook.
Polycom, Inc.
10
Release Notes
Polycom RealPresence Group Series
Software Version
Release Date
Description
4.0.2
March 2013
Added support for the SVC protocol and RealPresence Group 700
system; enabled Monitor Profiles for configuring viewing and recording
preferences.
4.0.1
January 2013
Enabled Polycom® SmartPairing™ in automatic mode with the
RealPresence Mobile application on an Apple iPad; added more
diagnostic features; included API support for a broadcast beacon to an
AMX® NetLinx™ central controller; added support for software
downgrade via USB; added support for the EagleEye Acoustic camera;
updated EagleEye Director software to version 2.1, which adds camera
support for 1080p with 60 frames per second.
4.0.0.1
November 2012
Correction for an issue recently observed at the factory in which
RealPresence Group systems restarted intermittently while in a call;
replaces 4.0.0.
4.0.0
November 2012
First release of software to support the RealPresence Group 300 and
500 systems.
Polycom, Inc.
11
Release Notes
Polycom RealPresence Group Series
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for Polycom solution components only.
Additional services for supported third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers
successfully design, deploy, optimize, and manage Polycom visual communication within their third-party
UC environments. UC Professional Services for Microsoft® Integration is mandatory for Polycom
Conferencing for Microsoft Outlook and Microsoft Office Communications Server or Microsoft Lync™ Server
integrations.
For additional information and details, refer to professional_services/index.html or contact your local
Polycom representative.
Hardware and Software Compatibility
The following table lists RealPresence Group system software versions that are compatible with
RealPresence Group system hardware.
Note: Polycom recommends that you upgrade all of your Polycom systems with the latest software
versions. Any compatibility issues may already have been addressed by software updates. Go to
PolycomService/support/us/support/service_policies.html to see the Current Polycom Interoperability
Matrix.
Hardware Model
Part Number (or
Serial Number)
Designation in User
Interfaces
Compatible Software
Versions
RealPresence Group 700
2201-08090-xxx
Hardware version 7
Hardware version 8
4.1.3 and higher
4.1.3 and higher
RealPresence Group 700
2201-09770-xxx
Hardware version 6
Hardware version 7
4.0.2 and higher
4.1.3 and higher
RealPresence Group 500
2201-68113-xxx
Hardware version 16
Hardware version 18
4.2.0 and higher
4.2.0 and higher
RealPresence Group 500
2201-09790-xxx
Hardware version 9
Hardware version 10
Hardware version 12
Hardware version 15
Hardware Version 17
4.0.0 and higher
4.1.3 and higher
4.1.3 and higher
4.1.3 and higher
4.2.0 and higher
RealPresence Group 310
2201-68113-xxx
Hardware version 16
Hardware version 18
4.3.0 and higher
4.3.0 and higher
RealPresence Group 300
2201-68108-xxx
Hardware version 16
Hardware version 18
4.2.0 and higher
4.2.0 and higher
RealPresence Group 300
2201-64752-xxx
Hardware version 9
Hardware version 10
Hardware version 12
Hardware version 15
Hardware Version 17
4.0.0 and higher
4.1.3 and higher
4.1.3 and higher
4.1.3 and higher
4.2.0 and higher
Polycom, Inc.
12
Release Notes
Polycom RealPresence Group Series
Operating Systems and Web Browsers
The RealPresence Group system web interface requires Windows® Internet Explorer 10 or 11 on Windows
8, Apple® Safari® 9.0.3 on Mac OS® X (Yosemite), or Mozilla Firefox 44 on Windows 8.
RealPresence Group systems support the following components:
● EagleEye Director
● RealPresence Touch
● Polycom Touch Control
● Polycom EagleEye Acoustic, EagleEye III, EagleEye II, EagleEye 1080, EagleEye View, EagleEye
HD, and EagleEye IV cameras
● Polycom EagleEye Producer
● RealPresence Group Microphone Array
● Polycom® HDX® system table microphones and ceiling microphones
● Polycom® SoundStructure®
● Polycom Stereo Speaker Kit
● Polycom® SoundStation® IP 7000 phone
For specific version support information, see Products Tested in this Release.
Touch-Capable Monitors
The touch-enabled user interface and VisualBoard are compatible with the following touch-capable
monitors.
Brand
Model
Size
Acer
T232HL
23”
Acer
T272HL
27”
HP Compaq
L2206
22”
LG
LG KT-T430 overlay on
LG-43SL5B
LG-43SE3B
43”
LG
LG KT-T490 overlay on
LG-49SL5B
LG-49SE3B
49”
LG
LG KT-T550 overlay on
LG 55SL5B
LG-55SE3B
55”
LG
LG KT-T650 overlay on
LG 65LS33A
65”
Planar
PCT2785
27”
Planar
UR8451
84”
Polycom, Inc.
13
Release Notes
Polycom RealPresence Group Series
Brand
Model
Size
Polycom
Touch Digital Display
70”
Sharp
PN-L702B
PN-L703B
70”
Security Updates
The following table lists security updates in version 5.1.0.
Issue ID
Description
GS-26323
Updated OpenSSH to 7.1 to address CVE-2015-5600, CVE-2015-6563,
and CVE-2015-6564.
For more information about known and resolved security vulnerabilities, refer to the Polycom Security
Center.
Corrected Issues in Version 5.1.0
The following table lists issues corrected in version 5.1.0.
Category
Issue ID
Description
Calendar
GS-25917
If there were overbooked meetings, the calendar in the local interface of the
RealPresence Group system might have displayed an incorrect day of the
week for the overbooked meeting. This issue has been corrected.
Cameras
GS-24293
A RealPresence Group system might have incorrectly shown multiple camera
statuses when controlling remote endpoint cameras. This issue has been
corrected.
Contacts
GS-27248
On a RealPresence Group 300 system, when setting a name, extension, and
call quality value in a new favorite contact, the call quality was lost. This issue
has been corrected.
Content
GS-27275
RealPresence Group system content sharing using USB with either Polycom
Touch Control or RealPresence Touch might have failed when using Macintosh
operating systems 10.10 or 10.11. This issue has been corrected.
Documentation
GS-27583
The Integrator Reference Guide stated the incorrect order in which
calendarmeetings info returned dialingnumber data. This issue has been
corrected.
Interoperability
Microsoft
GS-24290
RealPresence Group system calls to Lync 2013 clients failed when the host
computer was connected to telephones with DECT enabled. This issue has
been corrected.
Polycom, Inc.
14
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Localization
GS-25883
When set to German language, the RealPresence Group system Home screen
showed a dot instead of a comma in the Date/Time field. This issue has been
corrected.
Power
GS-27683
The RealPresence Group system failed to turn on due to software issues. This
issue has been corrected.
User Interface
GS-26643
The RealPresence Group system’s local interface language switched from
Japanese to English unexpectedly. This issue has been corrected.
Polycom, Inc.
15
Release Notes
Polycom RealPresence Group Series
Known Issues in Version 5.1.0
The following table lists the known issues for the version 5.1.0 release. If a workaround is available, it is
noted in the table.
Category
Issue ID
Description
API
GS-25980
The API calendarmeetings command
might not send notifications.
Audio
GS-28310
The audio meters are not properly
displaying the microphone labels.
Calling
GS-25208
In a UNIFY OpenScape Video (OSV)
environment, audio and video might
not work on a RealPresence Group
system after resuming a call that has
been on hold for more than two and a
half minutes.
Calling
GS-24638
In a UNIFY environment, content
sharing and Far End Camera Control
(FECC) may not be transmitted
sometimes in a RealPresence Group
system to a DMA VMR call if the Fixed
Ports setting is enabled.
Calling
GS-24637
If two RealPresence Group systems
are registered with OpenScape Video
(OSV), and encrypted calls are made
through the UNIFY session border
controller (SBC), calls might
sometimes connect over audio.
Calling
GS-16896
If a RealPresence Group system is in
an SVC conference and the downlink
bandwidth is 256k or less, the SVC call
might be disconnected after a few
minutes.
Calling
GS-13144
If the call rate is high when placing a
call to a remote endpoint through a
FW/NAT device, the video might
become degraded due to reduced
video rate.
Polycom, Inc.
Workaround
Disable the Fixed Ports setting. Go
to Admin Settings > Network > IP
Network > Firewall and disable
Fixed Ports.
16
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Calling
GS-9293
When placing calls through an ISDN
gateway, the system cannot dial line
rates that are multiples of 56 kbps.
RealPresence Group systems only
support call rates that are multiples of
64 kbps.
Cameras
GS-27192
A RealPresence Group system may
incorrectly show multiple camera
statuses when controlling remote
endpoint cameras.
Cameras
GS-17535
If a RealPresence Group system is
running a software version earlier than
4.1.3 and is connected to an EagleEye
IV camera, the system might
continuously restart.
Before connecting an EagleEye IV
camera, update the RealPresence
Group system to version 4.1.3 or
later.
Cameras
GS-12308
If the name of a camera connected to
a RealPresence Group system is
longer than 32 characters, the
following error message displays in the
web interface: One or more errors
occurred. Please try again.
Make sure the camera name is no
longer than 32 characters.
Cameras
GS-9822
If you replace one of the cameras in
the EagleEye Director automatic
camera positioning system while it is in
use, the RealPresence Group system
might not be able to detect the
EagleEye Director.
Power off the EagleEye Director,
then power it back on and ensure
that the RealPresence Group system
properly detects the EagleEye
Director.
Cameras
GS-8418
When changing the Country setting
from a PAL to NTSC country, or vice
versa, on a RealPresence Group
system that is attached to an
EagleEye 1080 camera, the system
must be restarted before the change
takes effect on the camera.
Cameras
GS-7098
When a RealPresence Group system
is not in a call, the Mute button cannot
be used to enable or disable EagleEye
Director tracking.
Polycom, Inc.
Workaround
Enable or disable camera tracking
from the Menu screen in the local
interface.
17
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
Content
GS-25957
In a call between the a RealPresence
Group system and a Unify SoftMCU
system, while content video can be
shared initially in the call, after a SIP
session refresh, content video
transmission stops.
Go to the system’s web interface at
Admin Settings > Network > IP
Network > SIP and configure the
BCFP Transport Preference to
either TCP Only, or to Prefer TCP.
Content
GS-24508
RealPresence Group systems do not
support reloading shared content
when a VMR call with multiple
participants is placed on hold and then
resumed.
Content
GS-15320
On a RealPresence Group 700
system, VGA content might take a few
seconds to start. During this time, the
system might intermittently display
Sending Content. When the content
begins, the resolution might be
incorrect.
Content
GS-15020
When a RealPresence Group Series
system is configured with TIP enabled
and joins a TIP-aware RealPresence
Collaboration Server conference,
content sent from the RealPresence
Group system is played on the People
channel.
On the web interface, go to Admin
Settings > Network > Dialing
Preference > Dialing Option and
disable the TIP setting.
Content
GS-10151
The RealPresence Group series does
not support HDCP (high-bandwidth
digital content protection). If you
connect a content source that sends
HDCP-encrypted content, the content
is not shown (on the local or far side)
and the screen displays black video.
When sending content, do not use a
content source using HDCP.
Content
GS-9043
Sharing content on a RealPresence
Group system by using a 1280 x 1024
resolution with a 85 Hz refresh rate is
not supported.
Use a refresh rate of 60 Hz or 75 Hz.
Polycom, Inc.
18
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Directory
GS-25910
The focus may disappear when you
add a contact to favorites by searching
the directory on the local interface.
Directory
GS-20379
Directory entries imported from
RealPresence HDX systems to
RealPresence Group systems using
the Directory Import/Export feature do
not maintain the RealPresence HDX
Directory grouping structure.
Gatekeepers
GS-11469
Polycom RealPresence Group
systems cannot be configured to use
Avaya gatekeepers.
Hardware
GS-22016
Factory restore might not work
correctly when you unplugged the
power cord, press the factory restore
button, and plug the power cable back
in.
Interoperability
Broadsoft
GS-24812
When a RealPresence Group system
is registered to Broadsoft BroadWorks
using Sonus SBC with the TLS
transport protocol, and a call is made
from the RealPresence Group system
to a RealPresence Distributed Media
Application (DMA) VMR, the call might
disconnect if after 30 minutes into the
call the call is placed on hold.
Interoperability
Cisco
GS-25097
When TIP is enabled, calls between a
RealPresence Group system and a
Cisco endpoint may fail the first time.
On the web interface, go to Admin
Settings > Network > Dialing
Preference > Dialing Option and
disable the TIP setting. Alternatively,
attempt the call again.
Interoperability
Cisco
GS-24645
When a RealPresence Group system
connects to a Cisco C-Series system
in a H.323 encrypted conference call,
loud screeching audio may be heard
when the Cisco C-series encryption
KeySize is set to Min1024bit.
On the Cisco C-series system, set
Encryption KeySize to Max1024bit
(the default).
Polycom, Inc.
Workaround
For the correct factory restore
procedure, refer to the Polycom
RealPresence Group Series
Administrator Guide.
19
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Interoperability
Cisco
GS-23624
When a RealPresence Group system
is registered on OpenScape Video
(OSV) and a Cisco C60 system is
registered on a Cisco Video
Communications Server (VCS), a call
from the RealPresence Group system
to the Cisco C60 system establishes
successfully, and then in five seconds
the video on the Cisco C60 system
disappears.
Interoperability
LifeSize
GS-20717
When a RealPresence Group system
is in a multipoint call with a LifeSize
ICON 600 endpoint using SIP protocol
at a 1920k rate, the RealPresence
Group system does not receive
content.
Interoperability
LifeSize
GS-13316
A call between a RealPresence Group
system and a LifeSize desktop client
that uses an unregistered IP address
might not have video.
Register both systems to a SIP
proxy.
Interoperability
LifeSize
GS-12496
If a LifeSize Team 220 system is the
first system called in a SIP conference
call, video is not received from the
LifeSize system.
Ether do not dial the LifeSize system
first, or dial the system at a very low
call rate such as 384 kbps.
Interoperability
Microsoft
GS-28060
If you set the Directory Server type to
Microsoft on the system web interface,
the list of local contacts, local groups,
and the global directory does not
appear on the Contacts tab on the
RealPresence Touch device.
On the RealPresence Touch device,
unpair the RealPresence Group
system and then pair it again.
Interoperability
Microsoft
GS-26430
The RealPresence Group system
does not register with the SIP protocol
to the backup Lync server in failover
tests.
Polycom, Inc.
Workaround
20
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Interoperability
Microsoft
GS-25692
A point-to-point call between a
RealPresence Group system and Lync
may disconnect when video from a
Lync Client with a Polycom CX5500
Unified Conference Station is started
or stopped.
Interoperability
Microsoft
GS-25431
A point-to-point call between two
RealPresence Group systems
registered with Lync may not remain
active for more than 24 hours.
Reconnect the call.
Interoperability
Microsoft
GS-25043
Calls might not connect in a TCP-only
federated environment when a
Lync-registered RealPresence Group
system is in one domain and a VMR is
in a different domain.
Use UDP instead of TCP.
Interoperability
Microsoft
GS-24640
Remote desktop (RDP) content is
delayed for 15 seconds on a
RealPresence Group system when
sharing from a Lync client on an Apple
Mac computer in a point-to-point call.
Interoperability
Microsoft
GS-24602
RealPresence Group systems may
disconnect a remote desktop call
when an external user on Lync 2013
shares content.
Interoperability
Microsoft
GS-24545
RealPresence Group systems do not
display scroll bars when scrolling
through Microsoft Lync or Skype for
Business content.
Interoperability
Microsoft
GS-23632
If the presenter in a MeetNow call
mutes the call and the RealPresence
Group system participant tries to
unmute, the RealPresence Group
system participant will not receive a
notification that they cannot unmute
the call.
Polycom, Inc.
Workaround
Escalate the call to a MeetNow
conference and resend content.
Request the presenter unmute the
call.
21
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Interoperability
Microsoft
GS-21450
When a RealPresence Group Series
system becomes the active speaker in
conference calls with a Lync client and
an HDX system, the RealPresence
Group Series system video delays and
freezes on the HDX.
Interoperability
Microsoft
GS-21208
A RealPresence Group system cannot
join a consultative transfer from the
Lync Client 2013.
Interoperability
Microsoft
GS-21207
Blind transfers from an internal
RealPresence Group Series system to
a federated external RealPresence
Group Series system over Lync
Attendant Console do not work.
Interoperability
Microsoft
GS-21088
RealPresence Group systems do not
register with the SIP protocol to the
backup Lync server in failover tests.
Interoperability
Microsoft
GS-20919
RealPresence Group Series endpoints
might take more than 30 seconds to
connect to a federated Lync online
meeting that requires media over TCP.
Interoperability
Microsoft
GS-18630
RealPresence Group systems
currently do not support Lync mobility
clients.
Interoperability
Microsoft
GS-16065
When recording is paused on a Lync
2013 client, the red recording icon still
displays in the local interface.
Interoperability
Microsoft
GS-12982
When a RealPresence Group system
is in a multipoint call hosted by a
Microsoft Lync AV MCU, the
RealPresence Group system
participant name, number, and system
values on the Settings > System
Information > Call Statistics screen
might be incorrect.
Polycom, Inc.
Workaround
22
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
Interoperability
Polycom
RealPresence
Resource
Manager
GS-24332
If a RealPresence Group system is
dynamically managed by
RealPresence Resource Manager and
the host name of the RealPresence
Group system is longer that 64 bytes,
logging in through the web interface
may fail.
Make sure the host name of the
RealPresence Group system,
including the domain, is less than 64
bytes.
Interoperability
RealPresence
Touch
GS-26569
On the RealPresence Touch, deleting
contacts using the virtual keyboard
sometimes does not function as
expected.
Press and hold the contact or use
the delete button in the input field.
Interoperability
Polycom
RealPresence
Touch
GS-28059
If you set the Directory Server type to
Polycom GDS on the system web
interface, the list of local contacts,
local groups and the global directory
does not appear on the Contacts tab
on the RealPresence Touch device.
On the RealPresence Touch device,
unpair the RealPresence Group
system and then pair it again.
Interoperability
Polycom
RealPresence
Touch
GS-27311
If you select the Admin Settings >
Servers > Directory Server Type as
Microsoft in the web interface, the
RealPresence Touch device might not
display all local groups that exist on a
corporate Lync account.
Interoperability
Polycom
RealPresence
Touch
GS-26788
The Place a Call screen on the
RealPresence Touch displays the
Keypad sub menu, even when a
different sub menu is selected from the
Select Preferred Sub Menu list in the
web interface.
From the RealPresence Touch
Home screen, tap the Place a Call
icon, then choose a sub menu.
Interoperability
Polycom
RealPresence
Touch
GS-24781
A RealPresence Touch paired with a
RealPresence Group system
sometimes becomes unpaired and is
unable to automatically repair.
On the system web interface, go to
Admin Settings > General
Settings > Pairing > Polycom
Touch Device and click Forget this
Device. Then on the RealPresence
Touch device, repair the system.
Polycom, Inc.
23
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
Interoperability
Polycom
RealPresence
Touch
GS-24738
An error message is not displayed
when a USB storage device is
removed from a RealPresence Touch
before logs are completely transferred
to the USB storage device. However,
when the USB storage device is
removed, the RealPresence Touch
displays a message that log transfer
was successfully completed.
Wait until the "Log transferred
successfully" message is displayed
on the RealPresence Touch screen
before removing the USB storage
device.
Interoperability
Polycom
RealPresence
Touch
GS-23570
You cannot download RealPresence
Group system logs from the
embedded RealPresence Touch
administration page.
Open a web browser and navigate to
the RealPresence Group system
web interface to download system
logs.
Interoperability
Polycom
RealPresence
Touch
GS-23521
System information and user settings
are not available when the
RealPresence Touch is not paired.
Pair the RealPresence Touch with a
RealPresence Group system to find
the information. Alternatively, use the
RealPresence Touch web interface
to find the information (IP address is
available in the unpaired screen).
Interoperability
Polycom
RealPresence
Touch
GS-22650
Logging out of the RealPresence
Touch web interface does not function
properly in a Firefox or Chrome
browser.
Use a different browser, such as
Internet Explorer, or close the
browser when you are done working
in the web interface.
Interoperability
Polycom
SoundStation IP
7000
GS-25764
When using a SoundStation IP 7000
conference phone connected to a
RealPresence Group system to make
a video call and an then audio call, if
the video call is disconnected, the
local interface shows no active calls.
You must disconnect the active audio
call using the SoundStation IP 7000
phone.
Interoperability
Polycom
SoundStation IP
7000
GS-21059
When a RealPresence Group system
is in a call with a SoundStation IP 7000
conference phone and places the call
on hold, only the video is held. The
audio is still active.
Polycom, Inc.
24
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Interoperability
Polycom
SoundStation IP
7000
GS-13406
When using a SoundStation IP 7000
conference phone attached to a
RealPresence Group system for an
audio call, an incoming video call to
the RealPresence Group system might
result in the audio call being put on
hold with no way of retrieving or
hanging up the call.
Interoperability
Polycom
SoundStation IP
7000
GS-12543
If a SoundStation IP 7000 conference
phone is disconnected and then
reconnected to a RealPresence Group
system during a multipoint
mixed-mode call, the video from the
system might freeze.
Restart the RealPresence Group
system.
Interoperability
Polycom Touch
Control
GS-25908
The Download and Install Software
button on the Polycom Touch Control
web interface might be grayed out and
cannot be selected.
On the Polycom Touch Control
screen, touch the Download and
Install Software button.
Interoperability
Polycom Touch
Control
GS-25992
If during the setup wizard for Polycom
Touch Control you skip the pairing
screen, you receive an error message
about a failure in Directory Provider.
You can dismiss the message and
continue the setup process, but you
will continue to see the error message
after each system restart until the
Polycom Touch Control is paired.
Do not skip the pairing screen or
dismiss the error message. Pair the
Polycom Touch Control with a
RealPresence Group system.
Interoperability
Polycom Touch
Control
GS-23726
Rarely, if a RealPresence Group
system is paired with a Polycom Touch
Control and a remote control with a
low battery is used, a message that
the battery power is low is displayed
and will not go away.
Unpair the Polycom Touch Control
and recharge the battery.
Polycom, Inc.
Workaround
25
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
Interoperability
Polycom Touch
Control
GS-14978
If you attempt to pair a Polycom Touch
Control and a RealPresence Group
system before finishing the setup
wizard, a login failed error message
might display on the Polycom Touch
Control.
Finish the setup wizard on the
RealPresence Group system before
attempting to pair it with a Polycom
Touch Control.
Interoperability
VisualBoard
Application
GS-22879
Tapping a single point while the
VisualBoard application is calibrating
may occasionally end the calibration
process.
Restart the calibration process.
Interoperability
Polycom
VisualBoard
GS-23510
You may occasionally see arrows on
the right-bottom corner of the
VisualBoard application toolbar.
Reconnect the USB storage device.
Interoperability
Polycom
VisualBoard
GS-23505
While using the VisualBoard
application, you may occasionally see
an unexpected Save icon in the
toolbar area.
Interoperability
Polycom
VisualBoard
GS-15734
When VisualBoard content is shared
between endpoints in a call and one
endpoint is using a 1080p monitor
while the other endpoint is using a
720p monitor, the border around the
content window will display multiple
times.
Ensure both endpoints are using a
1080p monitor.
Interoperability
Polycom
VisualBoard
GS-15621
NTFS formatted USB flash drives are
not supported with VisualBoard.
Use FAT or FAT32 formatted USB
flash drives.
Interoperability
Polycom
VisualBoard
GS-14553
When using the VisualBoard
application, monitor 2 shows black
video if the resolution is set to
1080i60.
Configure monitor 2 to use 1080p60.
Interoperability
Radvision
GS-17405
When a RealPresence Group system
and a Radvision Scopia XT1000 are
registered to a DMA, and the
RealPresence Group system starts
sending content before the Radvision
system does, the Radvision system
cannot send content.
Stop sending content from the
RealPresence Group system, and
then start sending content from the
Radvision Scopia XT1000 system.
Polycom, Inc.
26
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
Interoperability
Radvision
GS-13892
When a RealPresence Group Series
system is configured for UDP/BFCP
and dials into a Radvision Scopia Elite
bridge, the content stream is not
always negotiated. Instead, content is
sent over the people channel.
Use TCP/BFCP in this environment.
Interoperability
Radvision
GS-13522
The RealPresence Group Series
systems do not receive video from the
Radvision Scopia 100 P10 gateway.
Interoperability
Radvision
GS-2160
When in a mixed H.323/SIP call with a
Radvision Scopia XT1000 as the
MCU, the RealPresence Group
system that connected as a H.323
endpoint does not transmit video.
Make the call using either H.323 or
SIP.
Interoperability
TANDBERG
GS-601
Content does not work when a
RealPresence Group system is in a
SIP call with a Tandberg MXP system.
Instead of using the SIP protocol,
use H.323.
Interoperability
Tely Labs
GS-25617
BFCP fails when a RealPresence
Group 300 system receives SIP calls
from a Tely HD system.
Logging
GS-21913
Users can enter special characters
into a CSR field and receive no
notification of an invalid entry on
RealPresence Group systems. This
results in a certificate request failure.
Monitors
GS-28171
On RealPresence Group 300 and 310
systems, the touch user interface is
not enabled by default.
Polycom, Inc.
In the system’s web interface,
activate the dual monitor option.
27
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
Monitors
GS-28149
On some touch monitors, the USB
connection is disabled when the
display goes into sleep mode. This
results in the touch monitor not being
recognized by the RealPresence
Group system when it comes out of
sleep mode, or when it is powered up.
To fix this issue, disconnect the
monitor from the RealPresence Group
system and then reconnect it.
Alternately, power off and on the touch
monitor.
If possible, deactivate the USB sleep
configuration on the touch monitor.
Monitors
GS-25845
After a softupdate, displays might
remain on if the sleep timer is set to
less than three minutes.
Do not set the codec sleep timer to
less than three minutes.
Monitors
GS-23998
Some Philips VGA monitors may
display distorted images on
RealPresence Group systems.
Monitors
GS-8188
On the RealPresence Group 700
system, the output display is always
black when Monitor 1 is a VGA monitor
with a Sleep setting of No Signal. If
Monitor 2 and Monitor 3 are VGA
monitors and the Sleep setting is No
Signal, the system does not send a
signal to those monitors when it goes
to sleep.
Multipoint
GS-452
RealPresence Group systems do not
support Conference on Demand.
Network
GS-25875
In a call between two RealPresence
Group systems in a UNIFY
environment with IPV6, BFCP
negotiation might fail if the call
exceeds two and a half minutes.
Network
GS-24166
After a failed registration attempt due
to an invalid DNS, SIP registration
may fail when you enter the correct
DNS address.
Polycom, Inc.
Restart the RealPresence Group
system before entering the correct
DNS address.
28
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
Network
GS-15219
A Polycom Touch Control might not
automatically get a new IP address
when switching to a different DHCP
server.
Turn the Polycom Touch Control off
and back on.
Remote Control
GS-15678
These 6 buttons found on the HDX
remote control do not function with a
RealPresence Group system:
- Play
- Stop
- Pause
- Record
- Forward
- Rewind
Use the API button command.
Security
GS-21618
When SSH is disabled on the
RealPresence Group system,
connection is still allowed to enter
username and password. This is not
consistent with Telnet operation.
Entering a password does give the
correct Access Denied notification with
SSH disabled.
Setup Wizard
GS-13961
When running the setup wizard on a
RealPresence Group system, a VGA
component monitor is not detected
automatically.
Setup Wizard
GS-8140
When enabling 802.1x authentication
using the setup wizard, the only
indication that invalid credentials were
entered is that the RealPresence
Group system has no IP address.
Verify that the credentials you enter
are correct.
SIP
GS-11823
In some multipoint SIP calls, the
RealPresence Group system might not
display video.
Make sure H.239 (dual-stream
content) is enabled.
SNMP
GS-24357
SNMP GET may not work when a
RealPresence Group system is
dynamically managed by
RealPresence Resource Manager and
the whitelist is set to "."
Polycom, Inc.
29
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Software Update
GS-25821
When the RealPresence Touch
platform software is downgraded using
a USB device or using the Polycom
link, the downgraded software version
is installed with the factory restore
image.
Software Update
GS-16450
The RealPresence Group 700 system
with hardware version 7 supports
software versions 4.1.3 and higher.
However, if a previous version of
software is installed using the factory
restore method, the conference link no
longer works.
Install software version 4.1.3 or
higher.
Software Update
GS-10296
RealPresence Group system 300/500
users with software version 4.0.0,
4.0.0.1, or 4.0.1 cannot update to
version 4.1.x using the web interface.
Use one of the following methods:
-Update via USB device with the
appropriate .tar and sw_keys.txt
files. -Use the web interface to
update to version 4.0.2, then update
to version 4.1.x.
USB
GS-25071
If you have accessed content from a
USB storage device while in MSM
mode, and then start a new
VisualBoard application session, you
may sometimes see the content from
the USB storage device from the
previous session although the USB
storage device is no longer connected.
USB
GS-25054
When in MSM mode, the remote
control may sometimes stop working
when you attach and then disconnect
a USB keyboard.
USB
GS-24467
Only one USB storage device can be
connected to one host port on a
RealPresence Group system, whether
it is connected directly or through a
hub.
Polycom, Inc.
Workaround
30
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
USB
GS-8186
The RealPresence Group 700 system
only supports USB factory restore or
downgrade from the front panel USB.
Restoring or downgrading the system
from the rear panel USB port is not
supported.
Use the front panel USB port to
perform a factory restore or
downgrade.
User Interface
GS-28139
If the RealPresence Group system
requests you reset an expired
administrator password, and Reject
Previous Passwords is set to 1 or
more, when you enter the existing
password using the touch user
interface or a mouse, no error
message displays requesting a new
password.
Use web interface or the
RealPresence Group system remote
to update the administrator
password.
User Interface
GS-25896
You may sometimes receive an error
message about login failure when you
try to connect to a RealPresence
Group system with an administrator
account and do not use the correct
password.
User Interface
GS-25894
You cannot update the Auto Answer
Point-to-Point Video and Auto Answer
Multipoint Video settings on the
Polycom Touch Control web interface.
User Interface
GS-25816
Sometimes, a RealPresence Group
system microphone may not display a
green indicator when the system is in a
multipoint call and the call is placed on
hold or resumed.
User Interface
GS-25740
When terminating a call, you may
sometimes see the same user name
twice in the participants list.
User Interface
GS-25718
When you change the software update
server address and then click the
Cancel button on the Polycom Touch
Control web interface, you may not
always receive a response.
Polycom, Inc.
Use the RealPresence Group
system web interface to update the
Auto Answer Point-to-Point Video
and Auto Answer Multipoint Video
settings.
31
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
User Interface
GS-23862
If the monitor display is set to No
Signal and the RealPresence Group
system is set to go to sleep by
pressing and holding the hangup
button, and you manually put the
system to sleep using the remote
control, you will not see a notification
that the system is going to sleep.
User Interface
GS-23744
After completing the out-of-box (OOB)
setup wizard, you may see the Hello
screen flash with hear sound before
the logon screen appears.
User Interface
GS-23231
The layout screen on the local
interface of RealPresence Group
systems may take a few seconds to
open during a call.
User Interface
GS-22796
If a customized background picture is
replaced with a default background,
the customized background is
displayed after the RealPresence
Group system is restarted.
User Interface
GS-22730
After terminating a call that used video
mute, you might continue to see the
video mute icon on the secondary
monitors.
User Interface
GS-22702
On a Lync client, you might see
incorrect presence information.
User Interface
GS-15307
If an admin password entry is added
and then removed, the Admin Settings
screen in the local interface displays
the lock icon and prompts for
credentials.
User Interface
GS-14652
The Recent Calls list might show
multiple entries for a failed call to a
directory entry.
Polycom, Inc.
Workaround
Enter a user name, but leave the
password field empty.
32
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Video
GS-25899
In a UNIFY environment, you may
sometimes experience pixelated video
on RealPresence Group systems
when the RealPresence Group system
acts as MCU.
Video
GS-25738
If the RealPresence Group system
participant in an internally hosted
multipoint call switches between held
calls, erratic video behavior may occur.
Video
GS-25694
In a UNIFY environment with a
RealPresence Group system as MCU
and a Polycom VVX phone is one of
the participants, the RealPresence
Group system may send black and
white video.
Video
GS-24574
If you terminated a just initiated call
and promptly dialed another call, the
far end system might not see the
secondary and tertiary video from the
near end system.
Video
GS-24169
An EagleEye Producer with an
EagleEye III camera and a
RealPresence Group 300 or 500
system does not display video after
running the setup wizard and changing
NTSC to PAL in the RealPresence
Group system user interface.
Video
GS-22794
If the network cable is unplugged and
the RealPresence Group system is
rebooted, you may see black video for
about 20 seconds while the
RealPresence Group system looks for
the network.
Video
GS-22127
The video aspect ratio for a Polycom
HDX system is different from the other
participants when a Sony XG80
participates in a multipoint call hosted
by a RealPresence Group system.
Polycom, Inc.
Workaround
Disconnect and reconnect the
EagleEye Producer HDCI cable.
33
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
Video
GS-22113
When people move around in the
room, you may experience stuttering
video.
On the web interface, go to Admin
Settings > Network > IP Network >
Network Quality. Uncheck
Automatically Adjust People/Content
Bandwidth and set the Quality
Preference to Both.
Video
GS-22112
Jagged diagonal lines might appear on
the far end’s center and right displays.
On the web interface, set the Power
Frequency to match the regional
setting. For example, for countries
with power frequency 50, set the
Power Frequency to 50. Go to
Admin Settings > Audio/Video >
Video Inputs > General Camera
Settings > Power Frequency
Web Interface
GS-27829
If you enter an incorrect system
password, then change the Lock Port
After Failed Login setting in the web
interface, the system is locked out
after the third password attempt,
regardless of the setting value.
Web Interface
GS-24975
The list of participants for a mixed
endpoint call with an internal MCU
may differ from the Hangup list.
Web Interface,
User Interface,
Interoperability
Polycom
RealPresence
Resource
Manager
GS-24664
The RealPresence Group system
Time Zones list does not include (GMT
+5:30) Mumbai, New Delhi.
Web Interface
GS-24432
If content is repeatedly started and
stopped between multiple call
participants, the call statistics may not
accurately reflect the number of
participants in the call.
Web Interface
GS-21532
On the RealPresence Group Series
web interface status page, the
VisualBoard status is still shown as
active after the monitor USB
connection is removed from the
system.
Polycom, Inc.
34
Release Notes
Polycom RealPresence Group Series
Category
Issue ID
Description
Workaround
Web Interface
GS-21182
When the RealPresence Group
system is being remotely updated via
the web interface, is connected to a
low-bandwidth Internet connection,
and using Internet Explorer 9, the
system might experience upgrade
issues.
When updating the RealPresence
Group system remotely via the web
interface on a low bandwidth
connection, use Firefox or Chrome
rather than Internet Explorer.
Web Interface
GS-21047
After the initial setup, the
RealPresence Group Series system
does not display the EagleEye
Producer camera type on the system
status page.
Close and re-open the
RealPresence Group Series system
status page.
Web Interface
GS-17048
When the RealPresence Mobile
application is paired with a
RealPresence Group system using
SmartPairing, the web interface might
not connect to the RealPresence
Group system.
This document includes known issues for RealPresence Group systems deployed in Avaya, Broadsoft, IBM,
Siemens, Microsoft, and Cisco environments. For information about those environments, refer to the
Polycom release notes for those solutions at
http://support.polycom.com/PolycomService/support/us/support/strategic_partner_solutions/index.html.
Other Known Issues
Disabling HDCP on an Apple Computer
Due to a policy established by Apple Computer, Inc., you cannot disable the HDCP encryption service on
the DVI or HDMI outputs of a computer that is manufactured by Apple Computer, Inc.
Polycom, Inc.
35
Release Notes
Polycom RealPresence Group Series
Hardware and Software Requirements
Integrating a Polycom SoundStation IP 7000 Conference Phone
To integrate a Polycom SoundStation IP 7000 conference phone with a RealPresence Group system, use
the following software versions.
SoundStation IP 7000 Phone Software Version
RealPresence Group System Software Version
4.0.7 and Updater 5.0.5
4.3.0, 4.3.1, 4.3.2, 5.0.0, 5.0.1, 5.0.2, 5.1.0
4.0.6 and Updater 5.0.x
4.2.0
4.0.4 and Updater 5.0.x
4.1.3, 4.1.3.2
4.0.4 and BootRom 5.0.1
4.1.1, 4.1.1.1
4.0.3F and BootRom 5.0.1
4.0.1, 4.0.2
4.0.2 Revision B and BootRom 5.0.1
4.0.0, 4.0.0.1
Integrating Polycom Touch Devices
To integrate a RealPresence Touch or Polycom Touch Control with a RealPresence Group system, you must
use a compatible software version.
Polycom RealPresence Touch
The RealPresence Touch, after pairing with RealPresence Group Series, verifies the compatibility of the
RealPresence Touch panel software and requests a software update. Polycom recommends that you
update the software on RealPresence Touch to match the Group Series software. The RealPresence Touch
operating system software version does not have to match the RealPresence Touch panel software version,
however, Polycom recommends that you use the latest operating system software. For example, the
RealPresence Touch with operating system software version 1.0.1 is compatible with RealPresence Touch
panel software and RealPresence Group system software version 5.1.0. The RealPresence Touch
operating system software can be updated through the administration pages on the RealPresence Touch
or through the RealPresence Touch web interface.
Polycom Touch Control
The first three numbers of the Polycom Touch Control software version must match the first three numbers
of the RealPresence Group Series software version. For example, Polycom Touch Control software version
4.1.1 is compatible with RealPresence Group Series software versions 4.1.1 and 4.1.1.1.
Integrating EagleEye Producer
Updates to EagleEye Producer software are included with the RealPresence Group system software
updates. To integrate your EagleEye Producer, connect it to the RealPresence Group system before you
run a software update. The software update program detects the EagleEye Producer and updates it if
necessary. No license number or key code is needed to update the EagleEye Producer.
EagleEye Producer must run a software version that is compatible with the software version on the
RealPresence Group system to function properly. EagleEye Producer version 1.1.1 is compatible with
Polycom, Inc.
36
Release Notes
Polycom RealPresence Group Series
version 5.0.0 and higher of RealPresence Group Series. For more information, refer to the current Polycom
Supported Products matrix at Polycom Service Policies.
Note: Run the latest software with EagleEye Producer hardware version E
You must ensure you are running the latest RealPresence Group Series software version 4.3.1 and
EagleEye Producer software version 1.0.1.17 or higher, when you use the latest EagleEye Producer
hardware, version E. If you downgrade the RealPresence Group system software from version 4.3.1,
EagleEye Producer software is automatically downgraded as well and you might experience issues
with EagleEye Producer hardware version E and with your RealPresence Group system.
Interoperability
Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two
systems, each end transmits audio and video using algorithms supported by the other end. In some cases,
a system might transmit a different algorithm than it receives. This process occurs because each system
independently selects the optimum algorithms for a particular call, and different products might make
different selections. This process should not affect the quality of the call.
Note: For more information about using Polycom RealPresence Group Systems as part of a
Polycom-partner product solution, refer to the Polycom-partner product deployment guides available
at support.polycom.com.
Products Tested in this Release
Polycom RealPresence Group Systems are tested extensively with a wide range of products. The following
list is not a complete inventory of compatible equipment. It simply indicates the products that have been
tested for compatibility with this release. For Polycom peripherals that are compatible with the
RealPresence Group systems, refer to Hardware and Software Compatibility.
Polycom strives to support any system that is standards-compliant and investigates reports of Polycom
systems that are not interoperable with other vendor systems.
Note: Polycom recommends that you upgrade all of your Polycom systems with the latest software
versions. Any compatibility issues may already have been addressed by software updates. Go to
PolycomService/support/us/support/service_policies.html to see the Current Polycom Interoperability
Matrix.
Product
Interoperable Versions
Management Systems and Recorders
Polycom RSS™ 4000
8.5.3
Polycom® RealPresence® Access Director™
4.2.2
Polycom® RealPresence® Media Suite™
2.5.0
Polycom® RealPresence® Distributed Media Application™
7000
6.3.1
Polycom® RealPresence® Resource Manager
9.0.0
Polycom, Inc.
37
Release Notes
Polycom RealPresence Group Series
Product
Interoperable Versions
Gatekeeper, Gateways, External MCU, Bridges, Call Managers
Cisco® TelePresence® Video Communication Server (VCS)
X8.6.1
Codian 4505 MCU
4.5(1.72)
Cisco 3241 Gateway
2.2(1.106)
Cisco 5310 MCU
4.5(1.72)
Cisco 8710 MCU
4.2(4.18)
Polycom® RealPresence™ Collaboration Server 1500
8.5
Polycom® RealPresence™ Collaboration Server 1800
8.6.3.6
Polycom® RealPresence™ Collaboration Server 2000
8.6.3.6
Polycom® RealPresence™ Collaboration Server 4000
8.6.3.6
Polycom® RealPresence™ Collaboration Server Gateway
8.6.3.6
Radvision® Scopia® 100 P10 Gateway
5.7.2.1.47
Radvision® ECS Gatekeeper
7.7.0.0.27
Endpoints
Avaya Aura® Communication Manager
6.3 R016x.03.0.124.0
Avaya Aura® Session Manager
6.3.0.8.5682
Avaya Scopia XT5000
8.3.2.534
Cisco E20
4.1.6
Cisco C20, C40
7.3.3
Cisco C90
7.3.3
Cisco EX90
7.3.3
Cisco SX10, SX20, SX80
7.3.3
Huawei TE40
1.10.100
Huawei TE30
1.2.100
LifeSize® SoftPhone
8.1.12
LifeSize Express 220
5.0.8
LifeSize Team 220
5.0.8
LifeSize ICON 600
2.0.0
LifeSize Passport
4.12.0
Polycom, Inc.
38
Release Notes
Polycom RealPresence Group Series
Product
Interoperable Versions
Polycom HDX® Systems
3.1.9
Polycom® RealPresence® Mobile Android
3.5.0
Polycom RealPresence Mobile IOS
3.5.0
Polycom® RealPresence® Desktop Windows
3.5.0
Polycom RealPresence Desktop Mac
3.5.0
Polycom® Immersive Telepresence Series
3.1.4
Polycom® RealPresence Immersive Studio™
5.1.0
Polycom® RealPresence OTX Studio
5.1.0
Polycom® SoundPoint® IP 650
4.0.7
Polycom® SoundStation® IP 7000
4.0.9
Polycom® VVX® 500
5.4
Polycom VVX 600
5.4
Polycom VVX 1500
5.4
Radvision Scopia XT1000
2.5.416
Sony PCS-1
3.42
Sony PCS-G50
2.72
Sony PCS-TL50
2.42
Sony PCS-XG80
2.45
Sony PCS-XG100
1.50.20
TANDBERG 1700 MXP
F9.3.3
TANDBERG Edge95 MXP
F9.3.3
TANDBERG T150
L6.1
Peripherals
Polycom EagleEye Producer
1.1.1
Polycom EagleEye Director
2.2
Polycom® RealPresence Touch™
5.1.0 Panel software
1.1.0 Operating System software
Polycom® Touch Control
5.1.0
Polycom, Inc.
39
Release Notes
Polycom RealPresence Group Series
Cisco and TIP Interoperability
The RealPresence Group Series systems support interoperability with the following Cisco equipment and
TIP protocols:
● Cisco TelePresence System 1.10.10 interoperability (People video 1080p resolution at 30 Hz; content
frame rate for XGA at 5 fps)
● Cisco TelePresence System next generation interoperability with TIP Version 7
● Cisco TelePresence Multipoint Switch 1.9.1 interoperability
● Cisco TelePresence TX9000 Series System 6.1.7
● Cisco TelePresence Server 4.1(1.79)
The following features are not supported in this release:
● Media encryption through Datagram Transport Layer Security (DTLS) or Standard SRTP (SDES)
● Secure registration to Cisco United Communications Manager.
EagleEye Producer Corrected Issues
The following table lists issues corrected in EagleEye Producer version 1.1.1.
Category
Issue ID
Description
Software Update
EEP-357
A blue video screen was displayed when an EagleEye III camera was
attached to an EagleEye Producer, and the RealPresence Group system
software was upgraded with a software package that included the same
version of EagleEye Producer as the currently installed version of EagleEye
Producer. This issue has been corrected.
EagleEye Producer Known Issues
The following table lists issues the known issues for the EagleEye Producer version 1.1.1 release. If a
workaround is available, it is noted in the table.
Category
Issue ID
Description
Workaround
Framing
EEP-262
When two or more people sit in the corner
of the room and they are within the border
of the EagleEye Producer framing range,
overlapped faces causes incorrect framing.
Set the tracking speed to a slower
speed and group framing to wide to
minimize the side-effects.
Software
Update
EEP-342
Connecting more than one EagleEye
Producer unit to a RealPresence Group
system causes the software update process
to repeat multiple times.
Connect only one EagleEye Producer
unit to a RealPresence Group system.
Currently, connecting more than one
EagleEye Producer unit to a
RealPresence Group system is not
supported.
Polycom, Inc.
40
Release Notes
Polycom RealPresence Group Series
Copyright Information
Copyright© 2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any
form or by any means, for any purpose other than the recipient's personal use, without the express written permission
of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
product. The EULA for this product is available on the Polycom Support page for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product or
software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive
software information, as well as the open source software code used in this product, contact Polycom by email at
OpenSourceVideo@polycom.com.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and
is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other
damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of
business information), even if Polycom has been advised of the possibility of such damages.
Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocumentationFeedback@polycom.com.
Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads,
product documents, product licenses, troubleshooting tips, service requests, and more.
Polycom, Inc.
41
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising