Installation Guide
Installation Guide
Avigilon™ High Definition Professional IP Camera Models:
30L-H4PRO-B, 24L-H4PRO-B, 16L-H4PRO-B, 12L-H4PRO-B and
8L-H4PRO-B
Important Safety Information
This manual provides installation and operation information and precautions for the use of this camera. Incorrect
installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please
provide this manual to the owner of the equipment for future use.
The Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury
to persons, damage to property or damage to the product itself if proper precautions are not followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
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Do not use near water or expose to dripping or splashing.
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Do not place objects filled with liquids above the device.
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Do not expose to rain or moisture.
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For indoor use only.
If used outdoors, an approved outdoor mounting adapter or enclosure is required. Consult with Avigilon
for more information.
Installation must be performed by qualified personnel only, and must conform to all local codes.
This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited
Power Source” with output rated 12 VDC or 24 VAC, 13 W min. or Power over Ethernet (PoE), rated 48
VDC, 13 W min.
Any external power supply connected to this product may only be connected to another Avigilon product
of the same model series. External power connections must be properly insulated.
Do not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury or damage to the camera.
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Do not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
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Do not subject the cables to excessive stress, heavy loads or pinching.
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Do not open or disassemble the device. There are no user serviceable parts.
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Refer all servicing to qualified personnel. Servicing may be required when the device has been damaged
(such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not operate
normally, or has been dropped.
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Do not use strong or abrasive detergents when cleaning the device body.
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Use only accessories recommended by Avigilon.
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Use only UL-listed mounting bracket suitable for the mounting surface and minimum 0.4 kg (0.9 lb) weight,
plus the weight of the attached lens.
Avoid leaving the image sensor exposed for extended periods of time. Always cover the image sensor
with either a lens or a dust cap.
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Do not allow dust, moisture or any other foreign debris to enter the lens mount.
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Never touch any glass elements inside the lens mount.
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Do not point the lens directly at the sun or other extremely bright objects or damage to the image sensor
may occur.
Use of controls or adjustments or performance of procedures other than those specified in this document
may result in hazardous radiation exposure.
Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
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Reorient or relocate the receiving antenna.
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Increase the separation between the equipment and the receiver.
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Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
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This symbol means that according to local laws and regulations your product should be disposed of separately
from household waste. When this product reaches its end of life, take it to a collection point designated by local
authorities. Some collection points accept products for free. The separate collection and recycling of your
product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that
protects human health and the environment.
Legal Notices
© 2014 - 2015, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, and AVIGILON
CONTROL CENTER are trademarks of Avigilon Corporation. Other product names mentioned herein may be the
trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this
product or its packaging is not a disclaimer of ownership of the related trademark. Unless expressly granted in
writing, no license is granted with respect to any copyright, industrial design, trademark, patent or other
intellectual property rights of Avigilon Corporation or its licensors.20150811
Disclaimer
This document has been compiled and published covering the latest product descriptions and specifications.
The contents of this document and the specifications of the products discussed herein are subject to change
without notice. Neither Avigilon Corporation nor any of its affiliated companies guarantees the completeness or
accuracy of the information contained in this document and is not responsible for your use of, or reliance on, the
information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential
damages) caused by reliance on the information presented herein.
Avigilon Corporation
http://www.avigilon.com
920-0078A
Revision: 6 - EN
20150811
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Table of Contents
Overview
1
Front View
1
Rear View
2
Installation
4
Required Tools and Materials
4
Camera Package Contents
4
Installation Steps
4
Mounting and Aiming Video Analytics Cameras
4
Mounting the Lens
5
Mounting the Camera
5
Connecting Cables
6
Assigning an IP Address
6
Accessing the Live Video Stream
6
Aiming and Focusing the Camera
7
(Optional) Configuring Onboard Storage
7
For More Information
7
Cable Connections
8
Connecting External Power
8
Connecting to External Devices
8
Connecting to Microphone and Speakers
9
LED Indicators
11
Resetting to Factory Default Settings
12
Setting the IP Address Using the ARP/Ping Method
13
Cleaning
14
Image Sensor
14
Body
14
Specifications
15
Limited Warranty & Technical Support
17
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Overview
Front View
1. Lens Mount
Accepts EF and EF-S lenses.
2. Lens Release Button
Releases the lens that is mounted on the camera.
3. EF-S mount index
A white mark on the lens mount to help you align an EF-S lens to the camera.
NOTE: This mark may appear on models 30L-H4PRO-B and 24L-H4PRO-B. EF-S lenses are not supported
by these models.
4. EF mount index
A red mark on the lens mount to help you align the EF lens to the camera.
Overview
1
Rear View
1. Camera Mounts
Provides mounting points for the camera. Mounts accept 1/4”-20 UNC bolts commonly found on tripods
and mounting brackets.
2. SD Card Slot
Accepts an SD card for onboard storage.
3. Power Connector Block
Accepts a terminal block with either an AC or DC power connection. DC input can be either polarity. Only
required when Power over Ethernet is not available.
4. Ethernet Port
Accepts an Ethernet connection to a network. Server communication and image data transmission occurs
over this connection. Also receives power when it is connected to a network that provides Power over
Ethernet.
5. Link LED
Indicates if there is an active connection in the Ethernet port.
6. Connection Status LED
2
Rear View
Provides information about device operation. For more information, see LED Indicators on page 11
7. Audio I/O Connector
Accepts a mini-jack connector (3.5 mm).
8. Serial Number Tag
Product serial number and part number label.
9. I/O Connector Block
Provides connections to external input/output devices.
Rear View
3
Installation
Required Tools and Materials
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Small slotted screwdriver with 5/64” or 2 mm blade width — for connecting power when not using Power
over Ethernet.
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Mounting bracket, enclosure or tripod.
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EF or EF-S mount lens
NOTE: Models 30L-H4PRO-B and 24L-H4PRO-B do not support EF-S lenses, use EF lenses only.
Camera Package Contents
Ensure the package contains the following:
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Avigilon™ High Definition Professional IP Camera
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Power terminal block
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Dust cap
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I/O terminal block
Installation Steps
Complete the following steps to install the device:
Mounting and Aiming Video Analytics Cameras
4
Mounting the Lens
5
Mounting the Camera
5
Connecting Cables
6
Assigning an IP Address
6
Accessing the Live Video Stream
6
Aiming and Focusing the Camera
7
(Optional) Configuring Onboard Storage
7
Mounting and Aiming Video Analytics Cameras
If you are installing an Avigilon™ video analytics camera, follow the listed mounting and aiming recommendations
to maximize the camera's analytics capabilities:
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Installation
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The camera should be installed above 274 cm (9').
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The camera should tilt downwards no more than 45 degrees.
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The camera image should be level with the horizon line.
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The camera should be mounted to a stable surface to minimize the physical movement of the camera
after installation.
For more details, see Designing a Site for Video Analytics. The document is available in the eDocs app and on
the Avigilon website.
Mounting the Lens
Models 30L-H4PRO-B and 24L-H4PRO-B may have both EF and EF-S indices on the lens mount. These models
do not support EF-S lenses. Use only EF lenses with these camera models.
Important: Avigilon cameras require high-quality lenses to take full advantage of their advanced imaging
capabilities. To avoid poor image quality caused by incorrect lens selection, only use lenses that are
recommended by Avigilon for use with this camera model. For a list of lenses recommended for use with this
camera model, contact your Avigilon dealer or representative.
NOTE: If the lens includes a collar, the collar must be used to prevent damage to the lens mount on the camera.
To mount a lens to the camera, complete the following steps:
1. If the lens includes a collar, install the collar to the lens first.
2. Remove the dust cap from the lens mount.
3. Align the lens to the appropriate index marker on the lens mount.
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Red mark: EF mount index
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White mark: EF-S mount index
4. Turn the lens clockwise until it locks into place.
To detach a lens, complete the following steps:
1. While pressing the lens release button, turn the lens counterclockwise until it stops.
2. Remove the lens from the camera. Immediately mount another lens or a dust cap on the lens mount to
prevent contamination.
CAUTION —
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Never touch the image sensor or any glass elements inside the lens mount. Only clean the image
sensor with the recommended cleaning tools.
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Do not allow dust, moisture or any other foreign debris to enter the lens mount.
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Avoid leaving the image sensor exposed for extended periods of time.
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Always cover the image sensor with either a lens or a dust cap.
Mounting the Camera
1. Use the ¼”-20 UNC threaded holes to mount the camera on to a bracket, tripod or in an enclosure as
required.
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Mount the camera using the tripod collar on the lens.
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If the lens does not have a tripod collar, use the threaded hole at the bottom of the camera.
Mounting the Lens
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Consult the installation instructions provided with the bracket, tripod or enclosure for detailed mounting
instructions.
CAUTION — Always mount the camera from the lens tripod collar when the lens includes a collar. The
camera shall be mounted horizontally or with the lens pointed downwards.
WARNING — Use only UL-listed mounting bracket suitable for the mounting surface and minimum 0.4 kg
(0.9 lb) weight plus the weight of the attached lens.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors.
To connect the cables required for proper operation, complete the following:
1. If external input or output devices are part of the installation (for example: door contacts,relays, etc),
connect the devices to the I/O Terminals.
2. If an external microphone or speaker is required, connect the devices to the audio connector.
3. Connect power using one of the following methods:
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Power over Ethernet (PoE) Class 3 — If PoE is available, the LEDs will turn on.
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External Power — Connect an external 12 V DC or 24 V AC power source to the power connector
block.
4. Connect a network cable to the Ethernet Port (RJ-45 connector).
The Link LED will turn on once a network link has been established.
5. Check that the Connection Status LED indicates the correct state. For more information, see LED
Indicators on page 11.
Assigning an IP Address
The camera automatically obtains an IP address when it is connected to a network.
NOTE: If the camera cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking
(Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
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Camera's web browser interface: http://<camera IP address>/
ARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on page
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Network Video Management software application (for example, Avigilon™ Control Center).
NOTE: The default camera username is admin and the default password is admin.
Accessing the Live Video Stream
Live video stream can be viewed using one of the following methods:
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Connecting Cables
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Web browser interface: http://<IP address>/
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Network Video Management software application (for example, the Avigilon Control Center software).
NOTE: The default camera username is admin and the default camera password is admin.
Aiming and Focusing the Camera
Use the Avigilon Camera Installation Tool or camera web interface to aim and focus the camera. Consult the
software user guide for more information.
1. If available, adjust the zoom using the appropriate ring on the lens.
2. If the lens has an auto focus (AF) mode, set the lens switch to the AF position to allow the camera web
interface or Avigilon Camera Installation Tool to control the camera’s focus.
a. In the Image and Display settings page, use the Auto Focus button to focus the lens.
If the desired focus position was not achieved, use the focus near and far buttons to adjust the
focus.
(Optional) Configuring Onboard Storage
To use the camera’s onboard storage feature, you must insert an SD card into the SD card slot.
It is recommended that the SD card have a capacity of 64 GB or more, and a write speed of class 10 or better. If
the SD card does not meet the recommended capacity or write speed, the performance of the onboard storage
may suffer and result in the loss of frames or footage.
Ensure the SD card is designed for continuous video recording or the SD card life expectancy may be adversely
affected.
1. Insert an SD card into the camera.
CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in the orientation shown on the camera.
2. Access the camera’s web interface to enable the onboard storage feature. For more information, see the
Avigilon High Definition H.264 Camera Web Interface User Guide.
For More Information
Additional information about setting up and using the device is available in the following guides:
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Avigilon™ Control Center Client User Guide
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Avigilon™ High Definition H.264 Web Interface User Guide
The manuals are available on the Avigilon website: http://avigilon.com/support-and-downloads
Aiming and Focusing the Camera
7
Cable Connections
Connecting External Power
NOTE: Do not perform this procedure if Power over Ethernet (POE) is used.
If PoE is not available, the device needs to be powered through the removable power connector block. Refer to
the diagrams in this guide for the location of the power connector block.
The device can be powered from 12 V DC or 24 V AC. The power consumption information is listed in the
product specifications.
To connect power to the power connector block, complete the following steps:
1. Remove the power connector block from the device.
2. Remove the insulation from ¼” (6 mm) of the power wires. Do not nick or damage the wires.
3. Insert the two power wires into the two terminals on the power connector block. The connection can be
made with either polarity.
Use a small slotted (5/64” or 2 mm blade width) screwdriver to loosen and tighten the terminals.
4. Attach the power connector block back into the receptacle on the device.
WARNING — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or
“LPS” or “Limited Power Source” with output rated 12 V DC or 24 V AC, 13 W min. or PoE rated 48 V DC,
13 W min.
Connecting to External Devices
External devices are connected to the device through the I/O terminal. The pinout for the I/O terminal is shown in
the following diagram:
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Cable Connections
1. Ground
2. RS-485B
3. RS-485A
4. Relay input
5. Relay output
6. +5 VDC, 200 mA max. output for relay drive
7. 0 — External device
8. * — Relay
9. ** — Switch
NOTE: The 5 V connection can be used to energize a relay coil with up to 200 mA. If more than 200 mA is
required, an external power supply up to 25 VDC at 120 mA can be used.
Connecting to Microphone and Speakers
The camera can be connected to an external microphone and speaker through the audio connector. The
connector is a mini-jack (3.5 mm), and the pinout for it is shown in the following diagram.
NOTE: The camera only supports line level mono audio input.
Connecting to Microphone and Speakers
9
1. Audio IN
2. Audio OUT
3. GND
4. GND
10
Connecting to Microphone and Speakers
LED Indicators
Once connected to the network, the Connection Status LED will display the progress in connecting to the
Network Video Management software.
The following table describes what the LEDs indicate:
Connection State
Connection Status
LED
Description
Obtaining IP Address
One short flash every
Attempting to obtain an IP address.
second
Discoverable
Two short flashes
every second
Obtained an IP address but is not connected to the
Network Video Management software.
Two short flashes
Upgrading Firmware and one long flash
every second
Updating the firmware.
Connected
Connected to the Network Video Management software.
LED Indicators
On
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Resetting to Factory Default Settings
If the camera no longer functions as expected, you can choose to reset the camera to its factory default settings.
Use the firmware revert button to reset the camera.
Figure 1: The firmware revert button on the rear of the camera.
1. Disconnect power from the device.
2. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button.
3. While continuing to hold the button, power the device.
Release the button after three seconds.
CAUTION — Do not apply excessive force. Inserting the tool too far will damage the device.
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Resetting to Factory Default Settings
Setting the IP Address Using the ARP/Ping Method
Complete the following steps to configure the camera to use a specific IP address:
1. Locate and copy down the MAC Address (MAC) listed on the Serial Number Tag for reference.
2. Open a Command Prompt window and enter the following commands:
a. arp -s <New Camera IP Address> <Camera MAC Address>
For example: arp -s 192.168.1.10 00-18-85-12-45-78
b. ping -l 123 -t <New Camera IP Address>
For example: ping -l 123 -t 192.168.1.10
3. Reboot the camera.
4. Close the Command prompt window when you see the following message:
Reply from <New Camera IP Address>: ...
Setting the IP Address Using the ARP/Ping Method
13
Cleaning
Image Sensor
The image sensor is protected from contamination by protective glass. However, the protective glass can be
contaminated by dust and other debris.
To clean the protective glass, perform the following steps:
1. Remove the lens or dust cap.
2. Using a photographic-grade bulb-type blower (commercially available), blow away any dust or foreign
debris from the protective glass inside the lens mount.
3. Immediately replace the lens or dust cap.
If the protective glass is still not clean, obtain an image sensor cleaning swab and solution. Follow the cleaning
instructions provided by the manufacturer.
CAUTION —
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Never touch the image sensor or any glass elements inside the lens mount. Only clean the image
sensor with the recommended cleaning tools.
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Do not allow dust, moisture or any other foreign debris to enter the lens mount.
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Avoid leaving the image sensor exposed for extended periods of time.
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Always cover the image sensor with either a lens or a dust cap.
Body
Use a dry or lightly dampened cloth to clean the camera body.
CAUTION — Do not use strong or abrasive detergents when cleaning the camera body.
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Cleaning
Specifications
Camera
Audio Input/Output
Line level, mini-jack (3.5 mm)
Onboard Storage
SD/SDHC/SDXC slot - minimum class 6; class 10, 64GB or better recommended
Network
Network
100Base-TX
Cabling Type
CAT5
Connector
RJ-45
Security
Password protection, HTTPS encryption, digest authentication, WS authentication, user
access log
IPv4, HTTP, HTTPS, SOAP, DNS, NTP, RTSP, RTCP, RTP, TCP, UDP, IGMP, ICMP, DHCP,
Streaming Protocols Zeroconf, ARP, RTP/UDP, RTP/UDP multicast, RTP/RTSP/TCP,
RTP/RTSP/HTTP/TCP,RTP/ RTSP/HTTPS/TCP, HTTP
Mechanical
Dimensions L x W x H 109 mm x 73 mm x 68 mm ( 4.3” x 2.9” x 2.7” )
Weight
0.37 kg (0.8 lbs) (8L-H4PRO-B, 12L-H4PRO-B, and 16L-H4PRO-B)
0.39 kg (0.85 lbs) (24L-H4PRO-B and 30L-H4PRO-B)
Camera Mount
¼”-20 UNC (top and bottom)
Electrical
Power Consumption 13 W
Power Source
VDC: 12 V +/-10%, 13 W
VAC: 24 V +/-10%, 18.4 VA
PoE: IEEE802.3af Class 3 compliant
Power Connector
2-pin terminal block
RTC Backup Battery
3V Manganese Lithium
Environmental
Operating
Temperature
-10 °C to +50 °C (14 °F to 122 °F)
Storage
Temperature
-10 °C to +70 °C (14 °F to 158 °F)
Humidity
0-95% non-condensing
Certifications
Certifications
Specifications
UL
cUL
CE
ROHS
WEEE
RCM
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EAC (8L-H4PRO-B, 12L-H4PRO-B, and 16L-H4PRO-B only)
KC (8L-H4PRO-B, 12L-H4PRO-B, and 16L-H4PRO-B only)
Safety
UL 60950-1
CSA 60950-1
EN 60950-1
IEC/EN 60590-1
Electromagnetic
Emissions
FCC Part 15 Subpart B Class B
EN 55022 Class B
IC ICES-003 Class B
EN 61000-6-3
EN 61000-3-2
EN 61000-3-3
Electromagnetic
Immunity
EN 55024
EN 61000-6-1
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Specifications
Limited Warranty & Technical Support
Avigilon warrants to the original consumer purchaser, that this product will be free of defects in material and
workmanship for a period of 3 years from date of purchase.
The manufacturer’s liability hereunder is limited to replacement of the product, repair of the product or
replacement of the product with repaired product at the discretion of the manufacturer. This warranty is void if
the product has been damaged by accident, unreasonable use, neglect, tampering or other causes not arising
from defects in material or workmanship. This warranty extends to the original consumer purchaser of the
product only.
AVIGILON DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO
THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Avigilon, its distributors, dealers, agents or
employees shall create another warranty or modify this warranty. This warranty states Avigilon’s entire liability
and your exclusive remedy against Avigilon for any failure of this product to operate properly.
In no event shall Avigilon be liable for any indirect, incidental, special, consequential, exemplary, or punitive
damages whatsoever (including but not limited to, damages for loss of profits or confidential or other
information, for business interruption, for personal injury, for loss of privacy, for failure to meet any duty including
of good faith or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising
from the use of or inability to use the product, even if advised of the possibility of such damages. Since some
jurisdictions do not allow the above limitation of liability, such limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from
jurisdiction to jurisdiction.
Warranty service and technical support can be obtained by contacting Avigilon Technical Support by phone at
1.888.281.5182 or via email at support@avigilon.com.
Limited Warranty & Technical Support
17
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