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Avid ® ISIS ®
Administration Guide
Version 5.0
Legal Notices
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Trademarks
003, 192 Digital I/O, 192 I/O, 96 I/O, 96i I/O, Adrenaline, AirSpeed, ALEX, Alienbrain, AME, AniMatte, Archive, Archive II, Assistant Station, AudioPages,
AudioStation, AutoLoop, AutoSync, Avid, Avid Active, Avid Advanced Response, Avid DNA, Avid DNxcel, Avid DNxHD, Avid DS Assist Station, Avid Ignite, Avid
Liquid, Avid Media Engine, Avid Media Processor, Avid MEDIArray, Avid Mojo, Avid Remote Response, Avid Unity, Avid Unity ISIS, Avid VideoRAID, AvidRAID,
AvidShare, AVIDstripe, AVX, Beat Detective, Beauty Without The Bandwidth, Beyond Reality, BF Essentials, Bomb Factory, Bruno, C|24, CaptureManager,
ChromaCurve, ChromaWheel, Cineractive Engine, Cineractive Player, Cineractive Viewer, Color Conductor, Command|24, Command|8, Control|24,
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ExpertRender, Fader Pack, Fairchild, FastBreak, Fast Track, Film Cutter, FilmScribe, Flexevent, FluidMotion, Frame Chase, FXDeko, HD Core, HD Process,
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Avid ISIS Administration Guide • Created 8/14/15 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.
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Contents
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Using This Guide
The Avid ® ISIS ® media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid editing workstations. This user’s guide describes how to connect your client system to the media network, mount workspaces, and configure your system for best performance.
Unless noted otherwise, the material in this document applies to the Windows ® , Mac OS ® X, and Linux operating systems.The majority of screen shots in this document were captured on a Windows system, but the information applies to all operating systems. Where differences exist, information on the differences is provided.
The documentation describes the features and hardware of all models. Your system might not contain certain features and hardware that are covered in this guide.
Who Should Use This Guide
This guide is intended for users who need to manage the Avid ISIS media network. You should have a basic understanding of how to use and manage the Windows operating system or the Mac OS X systems, and you should be familiar with basic workgroup and network concepts.
Symbols and Conventions
Avid documentation uses the following symbols and conventions:
Symbol or Convention Meaning or Action
> n c w
(Windows), (Macintosh), or
(Linux)
Bold font
Italic font
A note provides important related information, reminders, recommendations, and strong suggestions.
A caution means that a specific action you take could cause harm to your computer or cause you to lose data.
A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.
This symbol indicates menu commands (and subcommands) in the order you select them. For example, File > Import means to open the File menu and then select the Import command.
This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.
This text indicates that the information applies only to the specified operating system, either
Windows Macintosh OS X or Linux.
Bold font is primarily used in task instructions to identify user interface items and keyboard sequences.
Italic font is used to emphasize certain words and to indicate variables.
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If You Need Help
Symbol or Convention Meaning or Action
Courier Bold font
Ctrl+key or mouse action
Courier Bold font identifies text that you type.
Press and hold the first key while you press the last key or perform the mouse action. For example, Command+Option+C or Ctrl+drag.
If You Need Help
If you are having trouble using your Avid product:
1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.
2. Check the latest information that might have become available after the documentation was published.
New information is available in the ReadMe file supplied in your Avid software kit. Documentation is available as a PDF in the software kit and through the user interface.
Always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available.
To view the online versions, visit the Knowledge
Base at www.avid.com/support .
3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.
4. Visit the online Knowledge Base at www.avid.com/support . Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.
Accessing the Online Documentation
The Avid online documentation contains all the product documentation in PDF format. You can access the documentation in the AvidISISDocumentation folder in the Avid installer kit. Download and install Acrobat Reader before you access the PDF documentation.
Avid Training Services
Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.
For information on courses/schedules, training centers, certifications, courseware, and books, please visit www.avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).
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1
Working with the Management Console
The Management Console is the primary interface to the Avid ISIS system and allows you to perform administration functions.
When you access the Management Console, the Login page opens, and the site prompts you to supply a user name and password to log in. If you type the wrong password, an error message appears and the Login dialog box reappears.
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When you first install the Avid ISIS 1000 software, the Administrator password is blank by default. To set an
administrator password, see “Changing the Administrator Password” on page 30 .
Standard Avid ISIS 1000 client users can log in to the Management Console, but they will have limited access to the
Management Console interface. They can also see certain information about the network through the Client
Manager. For more information about the Client Manager, see the Avid ISIS 1000 Client Help. The Avid ISIS 1000
Client Manager Installation and User’s Guide
is included in the Avid ISIS Documentation folder in the software kit.
Opening the Management Console
The Management Console runs within one of the following qualified web browsers:
• Windows — Microsoft Internet Explorer, Mozilla Firefox ® , Google ® Chrome ™
• OS X — Safari, Mozilla Firefox, Google Chrome
To open the Management Console as Administrator:
1. Open your web browser and in the address bar enter either:
t the Storage System Name (if DNS is configured; see “Configuring DNS Service” on page 105 )
t the IP address of the System Director. (This is the IP address of the Storage Controller running the System
Director; whether in a single- or multi-Engine configuration.)
The Login dialog box for the Management Console opens. The “Username” field is automatically populated with the Administrator user name.
2. Type your password.
For information on changing the administrator password, see
“Changing the Administrator Password” on page 30
.
3. Click Login (arrow icon), or press Enter.
The Management Console Home page opens.
To log out of the Management Console: t Click Logout in the upper right corner of the screen.
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Understanding the Management Console Interface
Understanding the Management Console Interface
The Management Console, which you can access on the Engine or on any Ethernet-attached client, has a user interface where controls are grouped by function and are displayed by clicking the appropriate icons or text.
To use the Management Console, you must have Adobe ® Flash ® Player installed on your system.
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2
3
Callout Description
1 System Status Console — Provides a snapshot view of several aspects of the Avid ISIS 1000 system. See
Navigation toolbar — Access Management Console tools and navigation. See
“Navigation Toolbar” on page 16
.
Main tools panel — Click to go to the respective tool pages. See
“Main Tools Panel” on page 16 .
Logout link — Ends the Management Console session and logs you out of the system.
System Identification — Displays the system model information, Storage System name, and version.
Session Counter — Displays how long the current session has been active. Counts down from 2 hours (2:00:00).
See
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Understanding the Management Console Interface
System Status Console
The System Status Console, located on the left side of the Management Console, contains several components that give you a snapshot view of the system. These allow you to access additional information about your system and to perform certain administrative tasks, such as monitoring and logging.
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Administrators can configure whether or not the System Status Console is visible on the login screen of the
Management Console. However, even if it is visible, you must log in to follow links from the tool bar screens (such as the log files).
In the following figure, the panels of the System Status Console are separated slightly for clarity.
Callout Description
1
2
3
4
5
Current system status panel — LEDs for errors, warnings, info, and upgrade statuses will be lit to indicate the presence of system events. Click a color to open the Status panel. See
“System Status Console Panels” on page 14 .
Status retrieval panel — The Management Console periodically retrieves system status information. The panel displays the results and the time stamp of the retrieval operation.
System Status History panel — Displays the system events that have occurred since the System Director was started, along with the date and time of the first logged event. Clicking this panel opens the System Status History
tool. For more information, see “System Status History” on page 83 .
Storage capacity panel — Displays the total capacity of all bound Media Packs, capacity allocated to Workspaces, and the amount of capacity used by data.
System Status Console panels — Click the panel headings to display the system information panel. For more information, see
“System Status Console Panels” on page 14
.
System Status Console Panels
The System Status Console contains several panels that provide information about different areas of Avid ISIS 1000 operation. Click a panel title to expand and collapse the panel.
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Panel Name
Understanding the Management Console Interface
Description
Status Console Panel
—Provides a quick summary of the System Director status. If an event in the system log triggers a status to appear, a link is provided to the System Logs tool. For more
information, see “Displaying or Clearing the System Logs Page” on page 85
System Console Panel
—Provides a summary of hardware, software, and networking information.
Performance Console Panel
—Provides a summary of the number of messages per second, number of open files, and the names of clients connected to the system.
Bandwidth Console Panel
—Displays “Megabytes per second,” information on total and per-client bandwidth.
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Understanding the Management Console Interface
Navigation Toolbar
The navigation toolbar provides several items to help you navigate through the Management Console interface.
Callout Description
1
2
3
Home link—You can click this link from any page to return to the Management Console Home screen
Current tool heading—Indicates the tool you are currently using
Related links section—Displays links to other Management Console tools relevant to the one you are currently using
Main Tools Panel
The Management Console main panel is divided into the following sections:
• The System section, which contains the following tools:
Name
Workspaces
Users
Groups
Bandwidth Limits
Installers
Engines
Storage Controllers
Media Packs
Storage Groups
Description
Create, delete, duplicate, or change capacity of any Workspace and see all Workspace details;
see “Managing Workspaces” on page 39
.
Create, delete, duplicate, or change Workspace access for any User and see all User details;
see “Managing Users” on page 48
.
Create, duplicate, or change Workspace access for any User Group; modify User Group
members; and display all User Group details; see “Managing Groups” on page 60
.
Display and modify bandwidth for clients that are allowed to connect to the ISIS system; see
“Managing Bandwidth Limits” on page 64 for more information.
Download installers for ISIS Clients, ISIS software for the Engine, ISIS Tools, and Adobe
Flash Player.
For information on installing the ISIS Client software, see the Avid ISIS Client Manager
Installation and User’s Guide
. For information on the ISIS Tools, see “Avid ISIS Toolbox” on page 88 .
Display details for Engines, reported serial number, status, uptime and more information; see
.
Display details, upgrade, and clear status for Storage Controllers in the Engine; see
“Managing Storage Controllers” on page 70
.
Bind, unbind and see details for Media Packs; see “Managing Media Packs” on page 71
.
Create, delete, or modify Media Pack Media Packs of any Storage Group, and display Storage
Group details; see
“Managing Storage Groups” on page 35
.
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Understanding the Management Console Interface
• The Connect section, which contains the following tools:
Name
Connection Status
Client Bandwidth
Reservations
Description
Display any connected client; see “Monitoring System Connection Status” on page 79
.
Display read and write bandwidth of any connected client; see “Monitoring Client
Display any current bandwidth reservation; see
“Displaying Client Bandwidth Reservations” on page 81 .
• The Tools section, which contains the following tools:
Name
System Status History
Network Utilities
Description
Display historical system status information; see “System Status History” on page 83 .
Allows you to retrieve a detailed look at the connected network, or run a ping or traceroute; see
“Network Utilities” on page 84 .
• The Logging section, which contains the following tools:
Name
System Director
Information
System Logs
Administration Logs
ISIS Snapshots
Description
Displays System Director information: status and ISIS version, metadata, running processes,
and Agent information, all on one screen; see “System Director Information” on page 84
.
Display all system messages, info, warnings, and errors at the application, system, and
security levels; see “Displaying or Clearing the System Logs Page” on page 85 .
Display current and archived Management Console logs; see
“Administration Logs” on page 85 .
Create a snapshot of the ISIS system for displaying or downloading; see “ISIS Snapshots
• The Advanced section, which contains the following tools:
Name Description
Preferences
External Authentication
Notification Service
Change and save bandwidth, LCT threshold, device creation, disk error threshold, and other
preferences; see “Configuring Management Console Preferences” on page 24 .
Configure external authentication servers; see
“Configuring External Authentication of
.
Configure email notification on specific system events; see “Filtering the Error Notification
Agent Settings
System Settings
Modify agent configuration options and trace settings; see
Manage the Avid ISIS 1000 file system; see
“Creating the ISIS File System” on page 25 .
Administrator Password
Change the Management Console Administrator password; see “Changing the Administrator
.
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Customizing the Management Console Display
Accessing Help
The Help menu, located in the upper right-hand corner of the Management Console window, provides links to the complete set of Avid ISIS 1000 online PDF documents. PDF documents can open in an external application or browser, depending on your configuration.
To access the Help menu:
1. Move the mouse cursor over the Help menu text.
The Help pop-up menu opens.
2. (Option) Click the name of a document to open it.
Session Counter
The user session will time out automatically after two hours of inactivity, after which you must log in again to continue working. The session counter, located in the lower right corner of the Management Console, displays the time remaining in the user session.
The counter is automatically reset to two hours when you click a link or perform an action such as adding or deleting a Workspace. You can also reset the counter manually by clicking it.
If you enable Auto refresh on a tool screen you will not automatically be logged out after two hours, as long as you
To manually reset the session counter: t Click the session counter display.
The session timer is reset to two hours.
Customizing the Management Console Display
You can customize the Main display panel for any option by moving and hiding columns, and by sorting and filtering information.
Moving Columns
To move a column in the Main display panel: t Click and drag any column to the position you want, and release the mouse button.
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Customizing the Management Console Display
The column appears in the new position, and columns to the right are moved to make room.
Showing and Hiding Columns
When you open a Management Console tool (for example, the Storage Controllers tool), the Main display panel lists items in default columns. Depending on the option selected, there might be other headings available to see. You can select individual or multiple column headings to be displayed or hidden.
To show or hide columns: t Select one of the options, right-click in the column heading row and select a heading you want to show or hide.
Displayed column headings are marked by a bullet symbol (•). You cannot hide the first column on the left of the Main display panel (usually the Name column).
Sorting Information
The ISIS Management Console interface allows you to sort information listed in the Main display panel, or in the
Details panel. Sorting the information in columns arranges items in either numerical or alphabetical order. You can also perform a multilevel sort of the displayed information.
To sort information: t Click the column heading for the column you want to sort.
The information is sorted in ascending order. To reverse the sort order, click the column heading again.
To perform a multilevel sort:
1. Click the column heading for the first column you want to sort.
The items in the column are sorted in ascending order.
2. Click an additional column.
The items in the second column are sorted in ascending order. The items in the first column maintain their sort order, but with a lower priority than the second sort.
3. (Option) Click multiple columns to add levels to the sort. To cancel a multilevel sort, click a column heading that has already been sorted.
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Filtering the Display
Filtering the Display
You can limit the items listed in the Main display panel by setting Filter parameters at the bottom of the
Management Console window. Filtering the display allows you to focus on only those items that you want to monitor. You can restore all items to the display by clearing the Filter parameters.
Callout
1
4
5
2
3
6
7
Description
Category menu—Select the category to filter
“not” operator—Select to exclude items matching the filter rules from the search results
Condition menu—Select the filter condition
Search term field—Type the text or value to filter
Filter button—Perform the filter operation
Clear button—Clear the filter settings
Filter results counter—Displays the number of filtered results on the page, and in total
You cannot filter the display for Bandwidth, Connection Status, and Reservations (under the Connect heading).
To filter the display:
1. Select a category from the Category menu.
The Category menu lists all of the column headings available for the selected Command menu option.
2. (Option) Select “not” to exclude the items matching the filter rules from the search results.
3. Click the Condition menu and select the filter condition you want to use.
4. In the Filter text box, type the text or value you want to use to filter the display.
5. Click Filter.
The Main display panel updates to display the filtered results. The Filter panel displays the number of filtered items displayed and the total number of items available for display.
To restore all items to the display: t Click Clear.
The Main display panel updates to display all items.
Updating Information
You can update onscreen information to reflect recent system changes by clicking Refresh. You can also use Auto refresh to automatically refresh information at timed intervals, and prevent your session from timing out.
20
Selecting Items n
This setting persists between tools when you navigate between them using the Related Links. However, the
Auto-refresh setting reverts to the default (disabled) between browser sessions (if you close then reopen the management Console) and if you click Home and then back into the tools.
To enable Auto refresh: t Select the check box next to the Refresh.
Auto refresh mode is enabled, and a message is displayed.
n
While Auto refresh mode is enabled, other functions such as add, delete, and details are not available.
To disable Auto refresh: t Deselect the check box next to the Refresh.
Auto refresh mode is disabled, and the confirmation message closes.
Selecting Items
You can select multiple items in most Management Console tool windows. The methods for selecting more than one item in a list are similar to those used in Windows Explorer or the Macintosh Finder.
The following table summarizes the methods for selecting items and performing actions.
To Select This
One item
Multiple, non-contiguous items
Multiple, contiguous items
Do This
Click the item.
Ctrl+click each item you want to select.
Click the first item, then Shift+click on the last item.
Using Context Menus to Perform Actions
Most Management Console tool windows offer context menus you can use to perform commands on selected items.
To access context menus within the Management Console: t Right-click (Windows) or Ctrl+click (Macintosh) selected items.
21
Entering Text
Entering Text
Follow these guidelines when entering text in Management Console tool text fields:
• Names can be a maximum of 31 ASCII characters in length.
• Workspace names must use Unicode characters and cannot include a space.
• Passwords can be a maximum of 15 ASCII characters in length.
• Do not include a space in the name fields.
• Do not use a period (.) as either the first or last character in the names you create.
• Do not use the following characters in any name fields:
Character
*
?
/
:
\
^
"
<
>
Name
Circumflex accent
Backslash
Forward slash
Colon
Asterisk
Question mark
Double quotation mark
Less-than sign
Greater-than sign
Character
|
[
]
+
=
%
;
,
@
Name
Vertical line
Left square bracket
Right square bracket
Plus sign
Equals sign
Percent sign
Semicolon
Comma
Commercial At symbol n
The System Director does not support displaying regional language characters in the Management Console.
22
Management Console Preferences
Management Console Preferences
The Preferences tool allows you to set parameters that customize the basic functionality of the ISIS system:
• General Preferences—These control general system behaviors and are described in the following table.
• Logging Preferences—These control what types of logs are collected and the severity and verbosity of the event being logged. These are not described here; do not change these unless instructed to do so by Avid Support.
General Preferences
Option
Total System Bandwidth
(MB/sec)
Default Bandwidth for
Auto Created Devices
(MB/sec)
Force Manual Device
Creation
Default LCT Threshold
(ms)
*
Default Hard Disk Error
Threshold
*
History Data Collection
Auto-Rectify
Type Default text
(numeric)
1000 MB/sec text
(numeric)
0 (zero; unlimited bandwidth) check box
Disabled text
(numeric)
0 (zero; uses internal system default of
750ms) text
(numeric)
0 (zero; uses internal system default of 25 errors) check box
Enabled check box
Disabled
Show status prior to login check box
Disabled
Description
Total reservation bandwidth allowed by the system, in MB/sec.
When this value has been reached, ISIS will no longer accept bandwidth reservations from clients.
n
This value does not represent the actual bandwidth capabilities of the ISIS system. For more information about ISIS bandwidth capabilities, see the Avid ISIS v5.0
Documentation Knowledge Base..
Reservation bandwidth allowed for devices that are automatically created at connection time. Using the default value results in auto-created devices being granted unlimited bandwidth.
If enabled, clients without an entry in the Bandwidth Limits list are not allowed to connect. You must manually create an entry for every client computer that is expected to connect to the ISIS system.
Defines the upper limit of the Long Command Time (LCT) value, above which the Storage Manager will report a Disk
Degraded condition to the System Director. Using the value of zero sets the LCT threshold to the internal system default of
750ms.
Defines the upper limit for number of hard disk errors before the
Storage Manager reports a Disk Failure condition to the
System Director.
When enabled (default), collects system history data every hour, which is displayed in the System Status History panel (see
“System Status History” on page 83 . If disabled (for support use
only), the system stops collecting new data, but existing data is retained.
Automatically reconciles the actual amount of used space and the reported amount of used space on a system.Default value is disabled. Takes effect immediately with no restart required.
When enabled, prevents anyone from seeing the Status Console panel on the left side before they log in. Only administrators can change this setting. By default users can see the Status Console before logging in.
23
Management Console Preferences
Configuring Management Console Preferences
To configure Management Console Preferences:
1. From the Management Console home page, click Preferences, located in the Advanced section.
The Preferences tool opens.
2. Select your preferences.
3. (Option) To revert all options to the previously saved values, click Refresh.
4. Click Save Preferences to save your changes.
24
2
Configuring the System
After you set up your ISIS 1000 system, you must create the ISIS file system, bind Media Packs to the file system, then create Storage Groups from the Media Packs. Within a Storage Group, you then create Workspaces that clients mount on their local systems to work on files (see
“Managing Storage Groups and Workspaces” on page 35 ).
In addition, you must create user accounts to allow clients to connect to the ISIS. You can create user accounts on the ISIS itself, or configure an LDAP server to authenticate users.
Finally, Avid strongly recommends setting up the notification service to send email to one or more accounts when a problem occurs.
Creating the ISIS File System
Creating the ISIS file system is the first step to making the storage space usable. You create the ISIS file system after installing the ISIS software on a new Engine, or to create a fresh file system for a new customer; for example, you run a rental shop and are reconfiguring the ISIS system between customers.
Creating a new file system permanently deletes the existing file system. All users, groups, Workspaces, Storage
Groups and other objects are permanently deleted; all Media Packs are unbound; and all other settings, such as
External Authentication and Notification Service, are undone and must be reconfigured after the new file system is created.
In addition, the Administrator password (if changed) reverts to the default (no password).
To create a new file system:
1. In the Management Console, click System Settings.
By default, the System Settings panel opens on the File System page.
2. Click Create Active File System.
3. Click Apply.
A confirmation screen appears, asking you to confirm the operation, which will destroy all existing data (if any) on the ISIS 1000 system, and create a new file system.
Confirmation Message to Create New File System
4. Click OK to continue.
25
Binding the Media Packs to the File System
The Results panel displays the message Working... Creating new file system, followed by the message
Success... File System Created.
5. The system is now ready for you to bind the Media Packs, create Storage Groups and Workspaces, create users, and configure external authentication and Event Notification as required.
Binding the Media Packs to the File System
After you have created an active file system, bind the Media Packs to it. If you have more than one Engine in your configuration, the Media Packs for all Engines are listed on the Media Packs page.
To bind the Media Packs:
1. Click Media Packs in the Management Console.
2. Select one or more Media Packs in the list.
3. Click Bind.
4. Click Yes to confirm the request.
5. Click Refresh to see the status circle next to the Media Pack name change to green when complete. When the
Media Packs are bound, you can create Storage Groups. See
“Managing Storage Groups and Workspaces” on page 35
.
Configuring External Authentication of Users
External authentication lets you add users to the ISIS system who are already configured as LDAP accounts in your environment. Users added to the ISIS system through the LDAP Sync Tool are automatically configured as remote
LDAP users. When a remote LDAP user logs into the ISIS system, ISIS checks with an external LDAP server instead of the local ISIS user database to authenticate the user. Before remote LDAP users can access the ISIS system, you must configure the ISIS to use at least one, and up to three, external LDAP servers for authentication.
Configuring external authentication is optional, but recommended if you plan to have a large number of users.
Otherwise you must create each user account individually; see “Managing Clients” on page 48
. You can use external authentication in addition to creating user accounts on the ISIS. The system supports up to 5640 user accounts.
To use external authentication using LDAP, you must enable DNS. Specifically, the ISIS must be able to look up the
LDAP server name and do a reverse lookup (resolving the IP address to a name, and vice versa). To enable DNS, see
“Configuring DNS Service” on page 105
.
26
Receiving Notification of System Problems
To configure external authentication:
1. From the Management Console home page, click External Authentication.
The External Authentication tool opens.
2. Click the Enable check box to select it.
The Domain Name text box becomes active.
3. In the Domain Name text box, enter the domain name of the network to which the LDAP server belongs, including subdomain, if applicable. n
A domain name has two parts, separated by a period or dot: for example, avid.com. The company name “avid” is the assigned domain, and “com” is the top level domain, or TLD. A subdomain is a smaller unit within the company assigned domain, such as americas.avid.com.
Use the format subdomain.domain.tld; for example: americas.example.com
4. Click the check box to select Server 0.
The Address text box becomes active.
5. In the Address text box, enter the fully-qualified domain name of the LDAP server.
n
A fully qualified domain name (FQDN) consists of the hostname, subdomain name (if applicable), and the domain name.
Use the format servername.subdomain.domain.tld; for example: server1.americas.example.com
6. (Option) Repeat steps 3 – 5 (using the “Server 1” and “Server 2” check boxes) to configure additional backup
LDAP servers, if applicable.
n
All of the LDAP servers must be mirrors, and reside on the same subdomain/domain.
7. When finished, click Submit.
The domain and LDAP server information is added to the ISIS database, and a confirmation message is displayed in the Results area.
Receiving Notification of System Problems
The Notification Service tool lets you configure the ISIS system to notify you through email when problems occur.
An error notification service regularly polls the System Event log and, if any errors are logged, sends a concise summary of those errors to one or more email accounts. Configuring notification is optional but strongly recommended.
The Notification Service tool window is divided into the following sections:
• Configuration — Start and stop the Notification Service, and configure the Notification Service settings, described in the following table.
Option
SMTP Server
SMTP Port
Type Description text
The IP address or host name of your SMTP server.
text (numeric)
The port number of your SMTP server. The default value (25) is appropriate in most instances.
27
Receiving Notification of System Problems
Option Type Description (Continued)
Poll Frequency (seconds) text (numeric)
The frequency (in seconds) with which the error notification service checks for problems.
Email Address text
The email address of the Avid ISIS administrator or other primary contact for the error notification service.
• Filters — Set and change the parameters that define when email notifications are sent to email recipients.
• Contacts — Add and change email recipients.
Configuring the Notification Service
To configure the Notification Service:
1. From the Management Console home page, click Notification Service, in the Advanced section.
The Notification Service tool opens.
2. Click the Enable Service check box. (If the Notification Service is already running, the box will be checked.)
3. Enter the IP address for your network’s SMTP (email) server.
4. Enter at least one email address that will receive the notifications.
5. (Option) To test the configuration settings, click Test.
The results of the service test are displayed in the Results area.
6. Click Save.
A confirmation message is displayed in the Results area.
If you started or stopped the Notification Service, the Service State will change to reflect the new service state.
7. (Option) Click Reset.
The changes for the configuration will be reset to the previously saved values.
28
Receiving Notification of System Problems
Filtering the Error Notification Parameters
The Filters area of the Notification Service tool allows you to specify the type of error message that triggers an email notification and to set parameters for each type of error message—Error, Warning, and Information messages.
You can configure the ISIS 1000 to send notification emails for one or more of the following subsystem categories and the severity level that will trigger notification:
• Server Control — Reports messages about internal operations, including problems saving metadata to disk
• System Director — Reports messages about the ISIS file system, metadata, memory, system disks, and the
System Director IP address and networking
• ISIS General — Reports messages about Workspaces (such as changing its size), password changes, Media
Packs, and network communication errors detected by an ISIS component
• Storage Manager General — Reports messages about general Media Pack operations, such as initialization and status changes
To configure error notification parameters:
1. From the Management Console home page, click Notification Service, in the Advanced section.
The Notification Service tool opens.
2. Click Filters.
3. Click the check boxes corresponding to the error notifications you want to include or exclude. (A checked box includes that category, and a blank box excludes the category.)
4. Click Save.
The settings are saved, and a confirmation message is displayed in the Results area.
Adding Contact and Email Address Information
You must enter contact information for all the people you want to receive notification emails. There is no enforced limit to the number of contacts you can add.
29
Changing the Administrator Password
To add contacts:
1. From the Management Console home page, click Notification Service, in the Advanced section.
The Notification Service tool opens.
2. Click Contacts.
3. Click New.
The Contact/Email field is displayed.
4. Type a user name into the first text box.
This can be any name you want to assign to the user; it does not have to be the same as the email account name.
5. Type a valid email address into the second text box.
6. (Optional) Click New to add more email contacts.
7. Click Save.
To remove a contact:
1. Click Delete next to the email contact entry.
The contact is removed from the list.
2. Click Save.
Changing the Administrator Password
The Management Console Administrator password is blank by default. Avid highly recommends that you set an
Administrator password when you configure the Management Console for the first time.
To change the Administrator password when you are already logged in:
1. From the Management Console home page, click Administrator Password, located in the Advanced section.
The Administrator Password tool opens.
2. Type the current Administrator password in the Current Password field (blank by default).
3. Type the new Administrator password in the New Password field.
4. Type the new Administrator password again in the Verify Password field.
5. Click Change.
The Administrator Password is changed to the new value.
A confirmation message appears in the Results area.
To change the Administrator password if you have forgotten it:
1. Open a browser and enter the IP address of the ISIS system.
The Management Console login page opens.
2. Log in using the user name Administrator and the Agent password (either se-admin
or whatever you have changed it to).
3. Follow the steps in the previous procedure (changing the password when you are already logged in).
30
Securing an ISIS Infrastructure
Securing an ISIS Infrastructure
The ISIS system has several passwords:
• The Administrator password, used when you log into the Management Console (by default, there is no password). You can change this at any time in the Management Console.
• The Agent password (by default, se-admin
). This is also the password you use for initial system setup. You can change this at any time in the Agent.
For convenience, you can log in to either the Management Console or the Agent using the password for the other, in case you forget one.
• The password for the BMC (Baseboard Management Controller), which is a low-level process on the Storage
Controller that manages the BIOS, MAC addresses, and other internal functions.
By default, the BMC password has been set at the factory to be the same as the default Agent password
( se-admin
). However, this could be a security concern in some environments. If necessary, you can change the
BMC password.
Changing the BMC Password
If your lab environment or company requires it, you can change the BMC password to prevent unauthorized access to the hardware.
To change the BMC password:
1. Connect a computer or laptop to the Management Port on the Storage Controller, as shown:
2. Open a browser window and go to the address:
169.254.10.250
, which is the default IP address of the BMC controller.
3. Log in using the user name root
and the password se-admin
.
31
4. In the BMC interface, click the Configuration tab.
5. Select Users from the pull-down menu.
32
Securing an ISIS Infrastructure
Securing an ISIS Infrastructure
6. Click Modify User.
7. Click the Change Password checkbox, enter a new password in the Password and Confirm Password fields, then click Modify.
33
8. Click OK.
9. Log out of the BMC interface.
34
Securing an ISIS Infrastructure
3
Managing Storage Groups and Workspaces
Storage Groups are collections of Media Packs that store media files accessible within a shared storage environment. Storage Groups give you flexibility in allocating storage capacity among groups with different functional areas, workflow requirements, or as a means of mitigating the risk of various disk failure scenarios.
Workspaces are virtual volumes that exist on Storage Groups and can be resized dynamically. Workspaces allow you to subdivide the space in the Storage Groups to accommodate projects and users.
c
Performing administrative functions on more than one Administration site at the same time can cause unexpected results.
Managing Storage Groups
Storage Groups are collections of Media Packs, which create a large pool of storage. Within Storage Groups, you create Workspaces. Clients mount Workspaces to capture and edit media files.
Each Engine contains one Media Pack. If you have one Engine (one Media Pack), you can create one Storage
Group. If you have a multi-Engine ISIS system, you can create up to four separate Storage Group (one for each
Media Pack), or combine Media Packs into Storage Groups, as follows:
1
2
3
4
Number of Engines in ISIS system
1
2
3
4
Total Number of
Media Packs
Number of Possible
Storage Groups
1
1 or 2
1, 2, or 3
1, 2, 3, or 4
The Storage Groups page of the Management Console allows you to create, delete, rename, and manage
Storage Groups.
35
Managing Storage Groups
4
5
Callout
1
2
3
Description
Action button toolbar—Perform actions on selected Storage Groups
Media Packs list—Displays Media Packs belonging to the selected Storage Group
Filter panel—Filter the Storage Groups list display based on conditions you configure; see
Storage Groups List
The following table summarizes the information available in the Storage Groups list. This information is also displayed in the Details panel for a selected Storage Group.
Heading
Name
Capacity
Effective
Description
Displays the name of the currently selected Storage Group
Displays the total storage capacity of the selected Storage Group
Displays the effective (available) storage capacity of the selected Storage Group
36
Managing Storage Groups
Heading
Used
Unused
Allocated
Unallocated
Files
Directories
Description (Continued)
Displays the amount of storage space that currently contains user data
Displays the amount of storage space that currently contains no data in the Media Packs assigned to the selected Storage Group
Displays the amount of storage space assigned to Workspaces in the selected Storage Group
Displays the amount of storage space available to create more Workspaces in the selected
Storage Group
Displays the number of files in all Workspaces in the selected Storage Group
Displays the number of directories in all Workspaces in the selected Storage Group
You can sort the information in the Storage Groups page by clicking any column heading. For more information on
sorting items in columns, see “Sorting Information” on page 19 .
Creating a Storage Group
Storage Groups are comprised of one or more Media Packs. To create a Storage Group, there must be at least one
n
Media Packs cannot be added to or removed from a Storage Group if the Storage Group already contains any
Workspaces. Therefore, if your ISIS system contains multiple Engines and you want to create separate Storage
Groups, carefully choose which Media Packs to use in which Groups. You cannot move Media Packs later if the
Storage Groups they belong to already have Workspaces. Typically, it is better to put all the Media Packs into the same Storage Group to maximize the storage flexibility.
To create a Storage Group:
1. From the Management Console home page, click Storage Groups in the System section.
The Storage Groups page opens. If you have no Storage Groups yet, but at least one Media Pack is bound to the file system, the Create Storage Groups panel opens automatically.
2. Click New.
The Create Storage Group panel opens.
3. In the Name text box, type a name for the Storage Group.
n
For information on valid and invalid characters, see
4. In the Media Packs panel, select the Media Packs you want to assign to the new Storage Group.
5. (Option) Click Revert to undo any modifications made to the Storage Group information.
6. Click Apply to create a new Storage Group.
If another Storage Group has the same name.
The new Storage Group appears in the Storage Groups list, and the Create Storage Group dialog box refreshes to show the Media Packs still available for additional Storage Groups.
7. Click Close.
37
Managing Storage Groups
Removing Media Packs from Storage Groups
To move a Media Pack to another Storage Group, or to remove it from the Engine completely, you must remove it from its current Storage Group. If the Storage Group contains multiple Media Packs, you must remove them all.
Media Packs removed from the Storage Group are returned to the system’s pool of unassigned (spare) Media Packs.
To remove Media Packs from a Storage Group:
1. From the Management Console home page, click Storage Groups in the System section.
The Storage Groups page opens.
2. In the Storage Groups list, select the Storage Group that contains the Media Packs you want to remove, and then do one of the following: t Click Details.
t Double-click the Storage Group name.
The Media Packs panel refreshes and displays the selected Media Packs as Spare.
4. (Option) Click Revert to undo any modifications made to the Storage Group information.
5. Click Apply.
The Media Packs are removed from the Storage Group. You can then unbind them from the ISIS file system
(see “Unbinding Media Packs from the ISIS File System” on page 75 ).
Displaying Storage Group and Media Packs Details
The Details and Media Packs panels display information about the currently selected Storage Group and the Media
Packs it contains, as seen by the System Director. Some of the information is embedded in the Media Pack, and other information is assigned to the Media Pack by the ISIS software.
n
To sort the information in the Media Packs panel, click any column heading. For more information on sorting items in columns, see
“Sorting Information” on page 19 .
To see information about a Storage Group: t In the Storage Groups list, select a Storage Group.
The Storage Groups page displays all the information for the selected Storage Group. If the Details panel is not visible, click Details.
The Media Packs panel lists the Media Packs allocated to the currently selected Storage Group, as well as
Media Packs available for allocation to the Storage Group.
For information about the Media Packs panel, see “Media Packs List” on page 72
. Some columns are hidden by default (see
“Showing and Hiding Columns” on page 19
).
To close the Details panel: t Click Details.
Deleting Storage Groups
You can delete any Storage Group that does not contain Workspaces. If the Storage Group you want to delete
contains Workspaces, see “Deleting a Workspace” on page 45 .
38
Managing Workspaces
To delete a Storage Group:
1. From the Management Console home page, click Storage Groups in the System section.
The Storage Groups page opens.
2. In the Storage Groups list, select the Storage Group you want to delete.
3. Click Delete.
A dialog box opens asking you to confirm the action.
4. Click Yes.
The Storage Group is deleted.
After the Storage Group is deleted, all of the Media Packs previously in the Storage Group appear in the Media
Packs panel as Spare.
Managing Workspaces
In addition to creating and deleting Workspaces, you can rename themand change the amount of storage allocated to each Workspace.
Callout Description
1
2
Action button toolbar—Perform actions on selected Workspaces
39
Managing Workspaces
Callout Description
3
4
5
Details panel—Detailed information on the selected Workspaces; see
“Displaying Workspace Details” on page 40
User access panel—Displays users who have access to the selected Workspace and details about their access privileges; see
“Managing User Access Privileges for Workspaces” on page 46
Workspaces List
The Workspaces list displays all Workspaces, the Storage Groups on which they reside, and details about each
Workspace.
Heading
Name
Capacity
Resize slider
Maximum
Used
% Used
Reserved
Unused
Status
Storage Group
Files
Description
Lists the names of all Workspaces in the selected Storage Groups
Lists the total storage capacity of each Workspace
Displays a graphical representation of the used and available space for each Workspace (for more
information, see “Using the Workspace Size Graph” on page 44 )
Lists the maximum amount of storage space available for the Workspace on the network
Displays the amount of storage space currently in use in the Workspace
Displays the percentage (%) of Workspace capacity currently in use
Displays the amount of storage space that has been reserved by a client application
Lists the amount of storage space that currently has no data written on it in each Workspace
Displays the workspace status, such as when the Workspace is about to be deleted (“delete pending”), or when it is running out of space or has become full.
Displays the Storage Group that contains the Workspace
Lists the total number of files stored in the Workspace n
To sort the information in the Media Packs panel, click any column heading. For more information on sorting items in columns, see
“Sorting Information” on page 19 .
Displaying Workspace Details
To see detailed information about a Workspace: t In the Workspaces list, either select a Workspace and click Details, or double-click a Workspace name.
To close the Details panel: t Click Details.
The Details panel contains the same information as the Workspaces column list (see
) except the Resize slider and the Maximum storage space, and includes the following additional information:
40
Managing Workspaces
Heading
Directories
Warning Event Trigger
Error Event Trigger
Description
Displays the number of directories used by the selected Workspace
Displays the value in used percentage (%) or unused gigabytes (GB) of storage at which a warning event is written to the Event Log
Displays the value in used percentage (%) or unused gigabytes (GB) of storage at which an error event is written to the Event Log
The User Access panel lists all users and user groups and their access privileges. (For information on access
privileges, see “Managing User Access Privileges for Workspaces” on page 46 .)
Heading
Name
Type
Access
Effective
Reason
Description
Lists the names of the users and user groups on the network
Displays the client category (user or user group) for each client in the Name list
Lists the access privileges for each client in the Name list
Lists the effective access privileges for each client in the Name list
Lists the reason for any difference between the access privileges assigned to a user and the effective access assigned to a user as a member of a user group n
To sort the information in the User Access panel, click any column heading. For more information on sorting items in columns, see
“Sorting Information” on page 19 .
Workspace Considerations
Before you create Workspaces:
• Consider how you want to allocate them. For example, you can allocate them to projects, groups, individual clients, streaming bit rates, media types, media distributors, or a combination of these.
• Consider whether you want to apply access restrictions, and what type.
• Determine how much storage each Workspace requires and allocate space accordingly. This might be a function of project size, number of clients, media duration, or media resolution.
In a multiple Workspace configuration, consider reserving some space rather than assigning all of it immediately.
Once space is allocated, it tends to be filled quickly and you might need space later to accommodate a new project or client or to extend or protect an existing Workspace. In these situations, it is easier to use space held in reserve than to take it away from an existing Workspace.
Creating a Workspace
Workspaces are locations to store and segregate data. You can create up to 1024 Workspaces on the ISIS 1000 system, control user access to Workspaces, and assign permissions for each user.
n
If you have created Storage Groups but you have not created any Workspaces, the Create Workspace dialog box opens by default when you select the Workspaces list.
41
Managing Workspaces
To add a new Workspace:
1. From the Management Console home page, click Workspaces in the System section.
The Workspaces page opens.
2. Click New.
The Details panel opens.
3. In the Name text box, type a name for the Workspace.
n
For information on valid and invalid characters, see
4. [Option] If you have multiple Storage Groups, click the Storage Group drop-down list and select the
Storage Group in which you want to create the Workspace.
The Storage Group name appears in the Storage Group text box.
5. Type a size for the Workspace in the Capacity text box. The Capacity text box shows the default size (200 GB), and the maximum size is listed next to the Capacity text box.
n
The minimum Workspace size is 1 GB.
If all storage in the Storage Group is allocated to existing Workspaces, you can recapture some space by making an existing Workspace smaller. For information on resizing Workspaces, see
“Resizing a Workspace” on page 43
.
6. (Option) To set a Warning event trigger, select the type of trigger from the drop-down list (either Used % > or
Unused GB <), then type in a value.
7. (Option) To set an Error event trigger, select the type of trigger from the drop-down list (either Used % > or
Unused GB <), then type in a value.
n
For more information about setting Event triggers, see
“Setting Event Triggers for a Workspace” on page 45 .
8. In the User Access panel, set the User and User Group access privileges (for more information, see
Changing Workspace Access Privileges” on page 47
).
9. Click Apply.
The new Workspace appears in the Workspace dialog box, and the Create Workspace dialog box refreshes to allow you to create a new Workspace.
If there is already a Workspace with the same name, an error occurs.
10. Click Close.
The new Workspace appears in the Workspaces list.
Duplicating a Workspace
When you duplicate Workspaces, they inherit the attributes of the Workspace from which they were created.
n
The contents of the original Workspace are not duplicated.
To duplicate a Workspace:
1. From the Management Console home page, click Workspaces in the System section.
The Workspaces page opens.
2. In the Workspace list, select the Workspace you want to duplicate.
42
Managing Workspaces
3. Click Duplicate.
The Duplicate Workspace dialog box opens. By default, the duplicate Workspace inherits the name of the original Workspace followed by a number that increases each time the Workspace is duplicated; for example, the first copy of a Workspace named MyData is MyData1, then MyData2, and so on.
4. (Option) Modify any of the attributes of the new Workspace. For information on modifying Workspaces, see the following topics:
-
“Renaming a Workspace” on page 43
-
“Resizing a Workspace” on page 43
-
“Managing User Access Privileges for Workspaces” on page 46
5. Click Apply.
The duplicate Workspace appears in the Workspace list, and the Details panel refreshes to allow you to create another duplicate of the original Workspace.
If there is no room for a Workspace of the specified size, the Capacity field displays a red line and the Apply button becomes inactive.
6. Click Close.
Renaming a Workspace
You can rename a Workspace at any time, even when it is being used by client workstations and mapped to a local drive or by letterless mapping (to a Universal Naming Convention path) on the client system. The only effect on users is that the Workspace name will be different the next time they need to access it.
As a best practice, Avid recommends that all users unmount the Workspace you want to rename before you proceed.
To rename a Workspace:
1. From the Management Console home page, click Workspaces in the System section.
The Workspaces page opens.
2. In the Workspaces list, click the Workspace name you want to change.
3. If the Details panel is not visible, do one of the following: t Click Details.
t Double-click the Workspace name.
The Workspaces Details panel displays all the information on the selected Workspace.
4. Type a new name in the Name text box. n
For information on valid and invalid characters, see
5. (Option) Click Revert to undo any modifications made to the Workspace information.
6. Click Apply.
Resizing a Workspace
You might need to make a Workspace larger to create room for a capture procedure or for some new media files.
Alternatively, you might need to make a Workspace smaller to create space for other Workspaces or to reserve storage for another day.
43
Managing Workspaces
To change the size of a Workspace:
1. From the Management Console home page, click Workspaces in the System section.
The Workspaces page opens.
2. In the Workspaces list, select a Workspace.
3. Do one of the following: t Click the handle of the Workspaces Size graph, and drag it to resize the graphical display. The Workspace
.
t Click Details and type a new value for the Workspace size in the Capacity text box in the Workspace
Details panel.
n
You cannot make the Workspace larger than the maximum available space in the Storage Group.
4. Click Apply.
Using the Workspace Size Graph
The Workspace Size graph provides a quick way to see and change how much storage capacity is currently allocated to each Workspace and how much of that storage space currently has data written on it. The graph represents the following:
• Workspace size—total disk space in the Storage Group allocated to each Workspace
• Used space—used disk space in the Workspace
• Unused space—unused disk space in the Workspace
• Maximum Workspace size—total of Workspace size plus remaining disk space in the Storage Group available for allocation to each Workspace q w
3
4
5
Callout
1
2 e r t
Description
Decrease/Increase buttons—Increases or decreases the scale of the graph (zooms in or out)
Resize handle—Click and drag to increase or decrease the Workspace size; see
“Resizing a Workspace” on page 43
Used Space
Unused space
Maximum Workspace size—total of Workspace size plus space in the Storage Group still available for allocation to each Workspace
44
Managing Workspaces
Setting Event Triggers for a Workspace
You can set event triggers that will write events to the Event log when Workspace capacity (in gigabytes) is less than the specified value, or when used Workspace capacity exceeds the specified percentage. You can create triggers for both Warning and Error events:
• Warning events indicate that a the amount of used or unused space in the Workspace is nearing a threshold that you set, and you have time to take action (increase the size of the Workspace or change the event trigger) before it can cause problems.
• Error events indicate that the amount of used or unused space in the Workspace has already met the critical threshold that you set. Take immediate action to correct the problem.
If you have email notifications enabled, you can receive email notifications when Workspace capacity events occur.
For more information, see “Receiving Notification of System Problems” on page 27
.
To set an event trigger:
1. In the Workspaces list, select the Workspace for which you want to set a trigger.
2. If the Details panel is not visible, do one of the following: t Click Details.
t Double-click the Workspace name.
3. (Option) Select one of the following from the Warning Event Trigger drop-down list: t Unused GB < (Trigger a warning when unused capacity falls below the specified value, in gigabytes) t Used % > (Trigger warning when used capacity exceeds the specified percentage value)
4. Type a value in the text field for the used or unused capacity at which you want a warning event to be written to the Event Log.
5. (Option) Select one of the following from the Error Event Trigger “used” list: t Unused GB < (Trigger a warning when unused capacity falls below the specified value, in gigabytes) t Used % > (Trigger warning when used capacity exceeds the specified percentage value)
6. Type a value in the text field for the used or unused capacity at which you want an error event to be written to the Event Log.
7. Click Apply.
8. Click Close.
Deleting a Workspace
You can delete Workspaces (singly or in multiples) that are not currently being accessed by any clients, whether or not the Workspaces have media files stored on them.
Before deleting a Workspace, make sure that its media is moved, backed up, or no longer needed.
If you delete a Workspace that has been mapped to a local drive by a client, the client can no longer access that
Workspace. Clients should unmap the deleted Workspace using the Avid Client Manager. For more information, see the Avid ISIS Client Manager Installation and User’s Guide or the Client Manager Help.
To delete a Workspace:
1. From the Management Console home page, click Workspaces in the System section.
The Workspaces page opens.
45
Managing User Access Privileges for Workspaces
2. In the Workspaces list, select the Workspace you want to delete.
3. Click Delete.
A dialog box opens, prompting you to confirm the operation.
4. Click Yes.
The Workspace is deleted.
Managing User Access Privileges for Workspaces
You can set privileges for user and user group access to Workspaces:
• Read/Write—User (client) can read and write to the Workspace
• Read—User (client) can read only read from the Workspace
• None—User (client) cannot read, write, or mount the Workspace
By default, new client accounts do not have access privileges to Workspaces until an administrator assigns them (see
). You can customize access for each client to every Workspace, if necessary.
You can control access either from the Workspace level (specifying the access to that Workspace for every user and group on the system)—or from the user or group level (granting access to a user or group for all or specific
Workspaces, or preventing a user or a whole group of users from accessing one or more Workspaces).
You also can give users different access privileges from those given to the group to which they belong. The group’s privileges set the baseline for all group members, and you can tailor the privileges for specific members of that group.
For example, you can grant a group read/write access, then restrict some members to read-only or no access.
Alternatively, you can give the group read-only (or no) access, but specify read or read-write access for some members of the group. This can be useful for projects that include users who need a variety of permissions.
Changes to Workspace privileges have the following effects:
Current Privilege
None
Read
Read/Write
Read or Read/Write
New Privilege
Read or Read/Write
Read/Write
Read
None
Effect
Available immediately
Available immediately
Apply immediately. If a file is open for writing, client retains write privilege until file is closed.
If a client is already at the Workspace selection stage when the access privileges are removed, the Workspaces remain in the display. However, attempting to access the Workspaces will be unsuccessful.
46
Managing User Access Privileges for Workspaces
Setting or Changing Workspace Access Privileges
and
“Adding User Groups” on page 62
), or later (see “Changing User Details” on page 52 ).
Alternatively you can set, modify, and monitor access privileges to Workspaces without having to modify individual client accounts.
n
Make sure all users have unmounted the Workspace before you change its access privileges.
To set or change user or user group access to a Workspace:
1. From the Management Console home page, click Workspaces in the System section.
The Workspaces page opens.
2. In the Workspaces list, select a Workspace.
3. If the Details panel is not visible, do one of the following: t Click Details.
t Double-click the Workspace name.
The Workspaces Details panel displays all the information on the selected Workspace.
4. In the User Access panel, select a user or a user group. Ctrl+click (Windows and Linux) or Cmd+click
(Macintosh) to select multiple users and user groups. Click Select All to select all users and user groups.
5. Change the Workspace privilege.
6. (Option) Click Revert to undo any modifications made to the user access information.
7. Click Apply.
47
4
Managing Clients
You must create a client account for any client type (user, group, or device) that needs to access the Avid ISIS shared storage network. Client accounts allow access from users, groups, and devices to the Workspaces on the ISIS 1000 system, and prevent unauthorized users from accessing other users’ data. When you create client accounts, you set basic client information, such as user names and passwords.
User accounts have administrative privilege levels, group membership types, and Workspace access. There can be more user accounts than connected clients. The ISIS 1000 system has a built-in user account named Guest, which you cannot rename or delete.
Each user and user group account has an associated privilege level that controls their access to files stored in the network.
Instead of (or in addition to) manually creating accounts, you can configure external authentication to allow LDAP
users to connect to the ISIS. To import LDAP users, see “Managing LDAP Accounts” on page 53 .
n
Users must have access to at least one Workspace before they can use the shared storage network.
The ISIS Management Console allows you to create client accounts for each client connected to the system, and maintains a record of all attached clients. The client accounts are listed in dialog boxes for each client type.
n
Some clients might not be able to connect to the shared storage network if the combined bandwidth requirement of connected components equals the system limit for bandwidth use. For information on monitoring bandwidth use, see
“Monitoring Client Bandwidth” on page 78 .
Managing Users
The Users page of the Management Console allows you to create, modify, and delete user accounts; assign users to specific groups; and manage access privileges for all users.
When you double-click a user (or select a user and click Details), a Details panel opens to the right of the main
Users panel.
48
Managing Users
Callout Description
3
4
1
2
5
6
Action button toolbar—Perform actions on selected users
Users list—Lists all users and related information; see
Details panel—Detailed information on the selected users; see
and
“Changing User Details” on page 52
“User Details Panel” on page 50
and “Changing User Details” on page 52
Filter panel—Filter the user list display based on conditions you configure; see
“Filtering the Display” on page 20
Users List
The Users list panel displays the following information.
Heading
Name
Flags
Description
Lists the client name
Indicates the status of client privileges
49
Managing Users
Heading
Bandwidth
Description (Continued)
Displays the client’s bandwidth allocation.
Setting a bandwidth limit on editing clients, such as a Media Composer ® when the ISIS 1000 system is under load.
, can decrease playback performance n
To sort the information in the Users panel, click any column heading. For more information on sorting items in
columns, see “Sorting Information” on page 19
.
User Details Panel
The User Details panel displays the following information.
General Details
Heading
Name
Password
Verify
Bandwidth (MB/sec)
User Flag: can resize
User Flag: remote LDAP user
User Flag: disable user
Description
Lists the user name
Lets you change the password for the user to log in to the system
Re-enter the new password to verify it
Lets you change the maximum bandwidth requirements
When checked, allows the user to resize their Workspaces
When checked, allows LDAP authentication and group privileges
Disables the user account
Group Membership
Heading
Name
Type
Description
Lists the names of available groups
Lists the user’s membership status for each group (Member or Non-Member)
Workspace Access
Heading
Name
Access
Effective
Reason
Description
Lists the names of available Workspaces
Lists the user’s access privileges for the Workspace
Lists the effective access privileges for the selected user for the Workspace
Lists the reason for any difference between the access privileges and the effective access assigned the selected user
50
Managing Users
Creating Users
To create a user account:
1. From the Management Console home page, click Users in the System section.
The Users page opens.
2. Click New.
The Create User dialog box opens.
3. Set the user options (see “User Details Panel” on page 50
).
4. (Option) In the Group Membership list, select a group, and click Member to make the user a member in the group.
By default, new users are listed as “Non-Member” in the Type category for each group. The Non-Member button is inactive until you assign the user a group membership.
The Group Membership list shows the user as a member of the group.
5. (Option) In the Workspace Access list, select one or more Workspaces and do one of the following: t Click Read to set read-only access for the user.
By default, access privileges for new users are listed as “None” in the Access category for each Workspace.
The None button is inactive until you set the access. (For information on permissions for Workspace access in the network, see
“Managing User Access Privileges for Workspaces” on page 46 .)
t Click Read/Write to set both read and write access for the user.
The Workspace Access list shows the new user access privileges for the selected Workspace.
6. Click Apply.
7. Click Close to close the Create User dialog box and to return to the Users page.
The new user appears in the Users list.
Duplicating Users
Duplicated users inherit the bandwidth allocation and access privileges of the accounts from which they were created.
To duplicate a user account:
1. In the Users list, select the user account you want to duplicate.
2. Click Duplicate.
The Duplicate User dialog box opens.
.
4. Click Apply to create a new user containing the attributes of the selected user.
The duplicate user appears in the Users page, and the Duplicate User dialog box refreshes to allow you to duplicate a new user.
The new user account has a default name — user n, where n is an integer that is incremented each time you click Apply to create another duplicate user account.
5. Click Close to close the Duplicate User dialog box and to return to the Users page.
51
Managing Users
Changing User Details
You can rename a user account and also change the password, allocated bandwidth, privileges (including disabling or re-enabling it), group memberships, and the Workspaces the user can access.
You can modify a user account at any time, even when it is being actively used in your work environment. However,
Avid recommends that users unmount a Workspace if you are changing their access to it.
n
You cannot rename or delete the default Guest account, but you can change the password (default is blank; no password), its group membership and Workspace access, and the user flags.
To modify a user account:
1. From the User list, do one of the following: t Select the user account you want to modify, and click Details.
t Double-click the user name.
The Details panel displays information about the selected user account.
2. Modify the user options as required. For a list of options, see
3. Modify group membership for the user as required: t Click Member to add the user to the group.
t Click Non-Member to remove the user from the group.
4. Modify Workspace access for the user as required: t Click None to remove Workspace access privileges for the user.
t Click Read to set read-only Workspace access for the user.
t Click Read/Write to set both read and write Workspace access for the user.
For information on permissions for Workspace access in the network, see
“Managing User Access Privileges for Workspaces” on page 46
and
“Setting or Changing Workspace Access Privileges” on page 47
.
5. (Option) Click Revert to undo any modifications made to the user information.
6. Click Apply.
Deleting Users
You can delete any user account except the default Guest user. If you want to keep an account but temporarily
prevent its access to the shared storage network, see “Disabling Users” on page 53
. Deleting a user that belongs to a group also removes that user name from the group list. If you remove all the users in a group, the group itself is not deleted.
c
If you delete the client account, its connection to the System Director is broken immediately and any mounted
Workspaces are unmounted as soon as they are accessed.
To delete a user account:
1. Ensure that the client account to be deleted is not currently active.
2. From the Users list, select the user account you want to delete.
3. Click Delete.
A dialog box opens, prompting you to confirm that you want to delete the client.
4. Click OK.
52
Managing LDAP Accounts
Disabling Users
You can remove a user temporarily from the Avid ISIS shared storage network by disabling the account. This preserves the client accounts (they remain in the Users list) and allows you to restore their access to the system later.
To disable a user account:
1. Make sure that the client account to be removed is not currently active.
2. From the Users list, select the client account you want to disable.
3. Do one of the following: t Click Details.
t Double-click the client name.
The Details panel displays information about the selected user.
4. Select the “disable user” check box.
5. (Option) Click Revert to undo any modifications made to the user information.
6. Click Apply.
7. Click Close to close the Details window.
Displaying User Details
The Details panel displays all information for the currently selected user.
To see information about a user: t In the User list, click to select a user.
The Users page displays all the information for the selected user. If the Details panel is not visible, click Details.
To hide the User Details panel: t Click the arrow next to the Details title bar.
To close the User Details panel: t Click Close.
Managing LDAP Accounts
LDAP (Lightweight Directory Access Protocol) is an Internet protocol that some applications use to look up information — such as account information, user names, and groups — from a server. The LDAP Sync tool allows
ISIS administrators to synchronize ISIS user accounts with existing LDAP user accounts and to create or modify a large number of users and groups within the Avid ISIS system.
The LDAP Sync tool lets you:
• Display user accounts available within a given LDAP service but not in the ISIS system, and vice versa
• Add new groups and users to the ISIS system
• Grant user memberships to groups
• Remove user membership from a group in ISIS if the user no longer belongs to that group on the LDAP server
53
Managing LDAP Accounts
Users synchronized by the LDAP Sync tool will automatically be added as “Remote” users for authentication to the
LDAP server.
You can use the LDAP Sync Tool to search for groups and their users on an LDAP server, synchronize users and groups accounts by adding or removing users and groups from ISIS, generate a report of the account actions, and see a history of the synchronization activity. You must first configure a connection by entering the LDAP server’s fully qualified name, port, and user distinguished name and password for authentication.
n
Users imported by the LDAP Sync Tool cannot log into the Avid ISIS until it is configured for external
n
Avid ISIS currently supports only Microsoft Active Directory, and might not be compatible with other LDAP implementations.
Installing the LDAP Sync Tool
The LDAP Sync Tool is part of the ISIS software kit, but is not installed by default.
To install the LDAP Sync Tool:
1. In the Management Console, click Installers under the System heading.
2. In the ISISTools section, click the LDAP Sync Tool executable file appropriate for your operating system.
3. Save the executable file to your computer and install it.
Opening the LDAP Sync Tool
You can use the LDAP Sync Tool to configure LDAP connections. If you have not previously configured a connection, you must enter the connection name and other information specific to the particular LDAP server.
c
Contact your IT administrator to obtain your LDAP login information. Three failed connection attempts might result in your LDAP user account being disabled.
n
All connection information is stored locally for the connecting user’s account. If you try to connect from a different workstation or as another user, you must re-enter the ISIS 1000 and LDAP login information.
Alternatively, you can configure external authentication on the ISIS 1000 to add the LDAP server. See
Notification of System Problems” on page 27 .
To open the LDAP Sync Tool:
1. Do one of the following: t (Windows) From the Start menu select Avid > LDAPSyncTool > Avid LDAP Sync Tool.
t (Macintosh) Select Applications > ISIS 1000 Tools > LDAP Sync Tool.
The Avid Login dialog box opens.
2. In the Hostname field, enter the host name of the System Director.
3. Enter the administrator password.
4. Click Connect.
t If this is your first time using this tool and an LDAP server is configured, the LDAP Group Selection list
opens. See “Synchronizing LDAP and ISIS Accounts” on page 56
.
t If this is your first time using this tool but no LDAP server is configured, the Connect to LDAP Server dialog box opens. Enter the information for your LDAP server as shown below and click Connect.
54
Managing LDAP Accounts t If the tool has been used before on this computer, the main window opens.
Using the LDAP Sync Tool
The Account Synchronizer is the main window of the Avid ISIS LDAP Sync Tool. Use the Account Synchronizer to search the LDAP user accounts, synchronize (reconcile) user accounts by adding or removing users from the ISIS users list, generate a report of the account actions, and see a history of the accounts. You can also modify the display of the Account Synchronizer to filter out unneeded account information.
LDAP Sync Tool — Main Window (Account Synchronizer) n
All LDAP reconciliation session data, such as reports and history, are stored in the local user’s account. If you log into another workstation and/or as a different user, this information will not be available.
55
Managing LDAP Accounts
When you first connect to the ISIS 1000 and the LDAP server, the Account Synchronizer checks the users in the selected LDAP groups against the ISIS 1000 database and builds a set of actions to reconcile the two. The main window displays the complete set of groups, using buttons with colors and icons to indicate the reconciliation status of each group.
Icon Meaning
The group is in the LDAP database, but not in the ISIS system. The default action is to add the group and all users to the ISIS.
The group is in both LDAP and ISIS system, but the users are different between the two:
• If the user is in LDAP but not the ISIS system, the user will be added to the ISIS system.
• If the user is in the ISIS system but not in LDAP, the user will be removed from the ISIS system.
n
The user will no longer share privileges with the group. The user will still be able to access the ISIS system, and membership in other local or LDAP groups is unaffected.
The group is in both LDAP and the ISIS system, and all users are reconciled. No action is taken by default.
The user and/or group is in the ISIS system, but not LDAP.
c
By default, all users and groups in this entry will be permanently deleted. If you do not want to remove these users from the ISIS database you must manually override the default action before performing a Reconcile action.
The user is IN an ISIS 1000 only group.
c
By default, all users and groups in this entry will be permanently deleted. If you do not want to remove these users from the ISIS 1000 database you must manually override the default action before performing a Reconcile action.
Click any button to see detailed information about the actions you can perform on users in each group.
Changing the Account Synchronizer Display
You can sort the columns in the display alphabetically, and add or remove LDAP groups from the Account
Synchronizer display.
To sort columns: t Click a column heading to sort the contents of the column alphabetically. Click the heading again to reverse the sort.
To resize columns: t Click and drag the divider between column headings.
Synchronizing LDAP and ISIS Accounts
Synchronizing the LDAP/Active Directory and ISIS 1000 user lists consists of the following steps:
• Selecting LDAP groups
• Specifying user-specific synchronization actions
• Performing the synchronization process
56
Managing LDAP Accounts n
The synchronization process only reads the LDAP/Active Directory user list. The ISIS 1000 LDAP Sync Tool will never alter the LDAP/Active Directory user list.
To add groups to the Account Synchronizer display:
1. Click Select Groups.
The LDAP Group Selection window opens.
n
On subsequent LDAP Sync Tool sessions, the main window will open after you log in and display the selected groups from the last session.
2. Select the groups to be synchronized.
To Select This:
Single group
Multiple non-contiguous groups
Multiple contiguous groups
All groups
Do This:
Click the group name.
CTRL-click each name to be selected.
Click the first group name, then SHIFT-click the last group name.
Press CTRL-A.
3. Click Add Selected.
The LDAP Sync Tool builds a list of sync actions for the selected groups, and displays the selected groups in the main window.
4. (Option) To print a report of the account list and selections, click Print.
57
Managing LDAP Accounts
To remove groups from the Account Synchronizer display:
1. Select one or more rows and click Clear Selected to remove the row from the Group list. Ctrl+click (Windows and Linux) or Cmd+click (Macintosh) or Shift+click to select multiple rows.
2. Click Clear All to remove all rows from the Group list.
To modify the default reconciliation actions for individual users:
1. Click the row in the Sync Status column for the appropriate group (each row in the Sync Status column is a button).
The Descriptive name window opens and displays the user names of all members of the group, as well as actions to be taken.
2. You can do the following: t To show all users, including those which are already reconciled, click Show All.
n
The “Show All” check box is disabled if all or no users in the group are already reconciled (all users are shown by default).
t To override the default action, click the check box in the “ISIS Sync Action” column to deselect it.
3. (Option) To print a report of the user list and selections, click Print.
4. Click Close to close the user selection window and return to the main window.
To synchronize LDAP/Active Directory and ISIS user databases: t Click Synchronized Marked.
The LDAP Sync Tool performs the reconciliation actions, then displays the groups status in the main window.
To refresh selected entries:
1. Select one or more groups from the main window.
To Select This:
Single group
Multiple non-contiguous groups
Multiple contiguous groups
All groups
Do This:
Click the group name.
CTRL-click each name to be selected.
Click the first group name, then SHIFT-click the last group name.
Press CTRL-A.
2. Click Reload All.
Information about the selected groups is retrieved from the LDAP server, reassessed, and displayed in the main window.
58
Managing LDAP Accounts
To see and/or print the History log:
1. Click History.
The Synchronization History window opens.
2. (Option) To print the History Log, click Print.
The Print dialog opens.
3. (Option) To clear the History Log, click Delete History.
The Delete History dialog box opens. Click Yes to delete the history.
4. To close the Synchronization History window, click Close.
To exit the LDAP Sync Tool
1. Do one of the following: t Click File > Exit t Click Close Window in the upper right corner of the window.
A confirmation window opens.
2. Click Yes.
The application closes.
Importing LDAP Users with Incorrectly Formatted LDAP UIDs
When synchronizing users from the LDAP Synchronization Tool, the User ID (also known as the UID) must contain characters that ISIS 1000 allows for valid user names. The entry in the User ID column is used as the ISIS 1000
Username. User names and passwords must use only ASCII characters. See
“Entering Text” on page 22 for more
information about valid and invalid characters.
If the User ID contains any invalid characters:
• The user will not be added to ISIS 1000
• The synchronization for the group is aborted
• Any subsequent user accounts in the group are not reconciled
In such cases, you must do one of the following:
• Create the user in ISIS 1000 with a user name that does not contain these illegal characters, and manually add them to groups.
• Update the user entry in the LDAP database with a UID that contains no illegal characters, then run the LDAP
Sync Tool again to reconcile the users.
Disconnecting and Reconnecting the LDAP Servers
The connection status button icons indicate whether you are connected to the ISIS 1000 or LDAP servers:
Connected to ISIS 1000
Disconnected from ISIS 1000
59
Managing Groups
Connected to LDAP server
Disconnected from LDAP server
You can use the connection status buttons to manually disconnect from and reconnect to the LDAP server. (If the connection to the ISIS 1000 is broken, you must close the LDAP Sync Tool, then restart it and log in again.) The button icons change depending on your current connection status.
n
You are disconnected from the ISIS 1000 or LDAP servers if their respective session time-out periods are exceeded.
To disconnect from the LDAP server: t Click LDAP.
The LDAP Sync Tool disconnects from the LDAP server, and the LDAP connection status button icon changes to Disconnected.
To connect (or reconnect) to the LDAP server:
1. Click LDAP.
The Connect to LDAP Server window appears.
n
The text fields will be filled in for you if you have previously logged into the LDAP server within the same session.
2. Click Connect.
The LDAP Sync Tool connects to the LDAP server and the Connection status icon changes to green
(connected).
Managing Groups
Groups allow you to organize and manage users based on their common properties, such as by Workspace access,
LDAP users, or other criteria.
60
Managing Groups
4
5
Callout
1
2
3
6
Description
Action button toolbar—Perform actions on selected user groups
Details panel—Detailed information on the selected user group; see page 61
User Groups” on page 62 and “Modifying User Group Details” on page 62
User groups list—Lists all user groups and related information
Filter panel—Filter the user list display based on conditions you configure; see
“Filtering the Display” on page 20
Workspace access panel—Displays information about the Workspace access for the selected user group; see
“Adding User Groups” on page 62
and
“Modifying User Group Details” on page 62
The Group Details panel displays the following information.
Panel Heading
Group Details
Name
User Membership
Name
Type
Description
Lists the user group name
Lists the names of all users
Lists the user’s membership status for each user group (Member or Non-Member)
61
Managing Groups
Panel Heading Description (Continued)
Workspace Access
Membership Count
Lists the number of groups to which each user belongs (up to a maximum of 15)
Name
Lists the names of available Workspaces
Access
Lists the access privileges for the selected user group
Adding User Groups
To add a group account:
1. From the Management Console home page, click Groups in the System section.
The Groups page opens.
2. Click New.
The Create Group dialog box opens.
3. Type a user group name in the Name text box.
If there is already a user group with the name entered in the Name text box, an error message tells you to type a new name.
n
For information on valid and invalid characters, see
4. (Option) In the User Membership list, select a user and click Member to make the user a member in the user group. A user can belong to up to 15 user groups.
By default, new users are listed as “Non-Member” in the Type category for each user group. As a result, the
Non-Member button is inactive until membership is set.
5. (Option) In the Workspace Access list, select a Workspace or click Select All to select all Workspaces, and do one of the following: t Click Read to set read-only Workspace access for the user group.
t Click Read/Write to set both read and write Workspace access for the user group.
By default, access privileges for new user groups are listed as “None” in the Access category for each
Workspace. As a result, the None button is inactive until access is set. (For information on permissions for
Workspace access in the network, see
“Setting or Changing Workspace Access Privileges” on page 47
.)
6. Click Apply.
7. Click Close to close the Create Group dialog box and to return to the Groups dialog box.
The new user group appears in the Groups list.
Modifying User Group Details
You can rename a user group account, change user membership, and modify Workspace access at any time, even when it is being actively used in your work environment.
To modify a user group account:
1. From the Groups list, do one of the following: t Select the user group account you want to modify, and click Details.
t Double-click the user group name.
The Details panel displays information about the selected user group account.
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Managing Groups
2. Modify the user group name as required.
If there is already a user group with the name entered in the Name text box, an error message tells you to type a new name.
n
For information on valid and invalid characters, see
3. Modify user membership for the user group as required: t Click Member to make the user a member in the user group.
t Click Non-Member to remove the user from the user group.
4. Modify Workspace access for the user group as required: t Click None to remove Workspace access privileges for the user group.
t Click Read to set read-only Workspace access for the user group.
t Click Read/Write to set both read and write Workspace access for the user group.
For information on permissions for Workspace access in the network, see
“Managing User Access Privileges for Workspaces” on page 46
and
“Setting or Changing Workspace Access Privileges” on page 47
.
5. (Option) Click Revert to undo any modifications made to the client information.
6. Click Apply.
Deleting User Groups
You can delete any user group account except the default Guest group (of which the default user account, Guest, is a member). Deleting a group does not delete the user accounts who are members of the group.
To delete a user group account:
1. Ensure that the user group account to be deleted is not currently active.
2. From the Groups list, select the user group account you want to delete.
3. Click Delete.
A dialog box opens, prompting you to confirm that you really want to delete the user group.
4. Click OK.
Displaying User Group Details
The Details panel displays all information for the currently selected user group.
To see detailed information about a User group: t In the Group list, click to select a user group.
The Groups page displays all the information for the selected user group. If the Details panel is not visible, click
Details
.
To hide the User Membership or Workspace Access panel: t Click the arrow next to the Details title bar or the User Access title bar.
To close the Details panel: t Click Close.
63
Managing Bandwidth Limits
Managing Bandwidth Limits
The Bandwidth Limits panel lets you display and manage the bandwidth used by clients that can connect to the ISIS system. Some client applications try to use as much bandwidth as possible, potentially throttling other users of the system. To control this, you can modify the maximum amount of bandwidth a client can use.
Callout
1
2
3
4
Description
Action button toolbar—Perform actions on selected Bandwidth Limit entries
List—Lists all client devices and related information; see “Bandwidth Limits Panel” on page 64
Bandwidth Limits Panel
The Bandwidth Limits panel displays the following information.
Heading
Name
Bandwidth
Bandwidth Mode
Description
Lists the client name
Displays the current bandwidth for the client n
You might need to set a bandwidth limit for a device such as an Avid AirSpeed server if it is consuming more bandwidth than expected.
Lists the mode used to allocate bandwidth (only Device Bandwidth is available)
64
Managing Bandwidth Limits
Heading
Description
Description (Continued)
Displays the user-supplied device description, if any
Displaying Bandwidth Limits Details
The Bandwidth Limits Details panel displays the same information as the Bandwidth Limits list.
To see detailed information about a client or device: t In the Bandwidth Limits list, double-click a name.
Adding a Bandwidth Limit Entry
Bandwidth limit entries are created in two ways: either manually (you create them) or automatically, when a client connects to the ISIS for the first time. However, you can prevent the automatic creation of entries in the Preferences
Management Console Preferences” on page 24
).
For automatically created entries, the default bandwidth is determined by the Preferences page setting called
Default Bandwidth for Auto Created Devices (MB/sec)
. The default value of zero (0) means there is no limit to the bandwidth the client can use.
To create a Bandwidth Limit specification for a client:
1. From the Management Console home page, click Bandwidth Limits in the System section.
The Bandwidth Limits page opens.
2. Click New.
3. Type the name of the device in the Name text box.
If there is already a device with the name entered in the Name text box, an error message is displayed.
n
For information on valid and invalid characters, see
4. (Option) Type a value in the Bandwidth text box to set the amount of read/write bandwidth (in MB/s) to allocate to the device. A value of 0 (zero) indicates that bandwidth will not be metered.
5. (Option) Type a description in the Description text box.
6. Click Apply.
The Bandwidth Limits list refreshes and displays the new client.
7. Repeat steps 2 through 6 to add more clients.
8. When finished, click Close.
Changing a Bandwidth Limit Entry
You can rename an entry or change the allocated bandwidth or description at any time. Any changes take effect immediately, even if the user is connected.
n
If you change any setting in an entry that was automatically created, the entry is not automatically deleted when that user disconnects from the system.
65
Managing Bandwidth Limits
To modify a Bandwidth Limit entry:
1. From the Bandwidth Limits list, select the entry to modify, and do one of the following: t Click Details.
t Double-click the name.
The Details panel displays information about the selected client.
2. Modify the options as required.
3. (Option) Click Revert to undo any modifications.
4. Click Apply.
Deleting a Bandwidth Limit Entry
You can delete a Bandwidth Limit entry for user-created clients or any entry you have modified. (Automatically created accounts that have not been changed are deleted automatically also, when the user disconnects.)
To delete a Bandwidth Limit entry:
1. Make sure that the client account is not currently connected.
2. From the Bandwidth Limits list, select the entry to delete.
3. Click Delete.
In the Delete Confirmation dialog box click Yes to confirm that you want to delete the entry.
4. Click OK.
The entry is deleted and removed from the Bandwidth Limits list.
66
5
Managing Avid ISIS 1000 Hardware
You perform all storage management operations from the Avid Management Console, which allows you to add, remove, configure, and manage your hardware.
n
For an overview of the Management Console and information about how to start the tool, see
Management Console” on page 12 .
Managing Engines
The Engines page of the Management Console allows you to see details and to monitor the status of all Engines connected to the shared storage network. The Engine is the container for all the other physical (Storage Controllers,
Media Packs) and virtual (Storage Managers, Storage Groups) components.
Engine List
The Engine list includes the following information.
Heading
Serial Number
Status Time
Status
Available
Spare
Active
Product Part Number
Enclosure ID
System Director
Description
Serial number of the Engine
The last time the System Director logged the status of the Engine
Displays changes in the working status due to upgrade installation or failure.
Lists the number of available Media Packs in each Engine
Lists the number of spare Media Packs in each Engine
Lists the number of active Media Packs in each Engine
Displays the Avid part number for the ISIS product.
Displays the number (from 00 - 99) assigned to the Engine. In a lab with many ISIS systems, assigning an Enclosure ID can help you identify a particular Engine.
The Enclosure ID is displayed in the window on the left side of the Engine.
Indicates whether the Engine is running the System Director: values are yes or no. In a single
Engine configuration, this value is always yes. In a multi-Engine configuration, only one Engine shows a value of yes (only one System Director is supported in a multi-Engine configuration).
Displaying Engine Details
To see information about an Engine:
1. Do one of the following: t Select an Engine and click Details.
t Double-click an Engine name.
67
Managing Engines
The Details panel displays all information for the Engine. The panel is divided into sections:
Engine Details — displays the same information as in the Engine list
Storage Controllers — displays information about the Storage Controllers in the Engine
Media Packs— displays information also available in the Media Packs list
Disks — displays information about the disks in the Engine
.
n
You can see more detailed information on Engine components by using the Avid Agent tool. See on page 102 .
To close the Details panel: t Click Details.
Engine Status
Engines or Storage Controllers can have one of the following status values:
Status
Installing
Install failed
Install waiting
Install needed
Install downloading
Install Phase (1, 2, 3)
Description
The ISIS software is being installed
The software installation failed. Contact support.
The installation is in progress
A newer version of the ISIS software is available
The ISIS software kit is downloading from the Avid support site.
The software installation is in the specified phase
Upgrading an Engine
When new releases of the Avid ISIS software are available, you can upgrade the Engines to take advantage of new features and bug fixes.
Typically, you upgrade the ISIS clients first, then upgrade the ISIS system. (For information on updating clients, see the Avid ISIS Client Manager Installation and User’s Guide.)
• In a single-Engine configuration, upgrade the Engine through the Agent.
• In a multi-Engine configuration, first upgrade the System Director Engine through the Agent, then upgrade the remaining Engines through the Management Console. You can identify the System Director Engine by looking
at the Engines page in the Management Console. See “Engine List” on page 67 .
n
In a multi-Engine configuration, all the Engines (all Storage Controllers) must be running the same version before the system can resume normal operation. Upgrading an Engine causes it to reboot; plan to do upgrades during a maintenance window with no client I/O occurring.
To upgrade a single-Engine system, or the System Director Engine, through the ISIS Agent:
1. On your local computer, download the new software from the Avid support site, using your support account.
2. Unzip the software on your computer.
68
Managing Engines
3. In the Management Console, open the Engines page and identify the Engine running the System Director.
Double-click the System Director Engine to open its Details panel.
4. Double-click the Host Name to open the Agent for the System Director Engine (for more information, see
“Avid ISIS Agent” on page 102 ).
5. In the Agent, click Install under the Configuration heading, and confirm that the box next to Run System
Director
is checked (to verify that this is the System Director Engine).
6. Click Choose File and navigate to the location of the software kit contents that you just unzipped.
7. Click Submit.
To complete the upgrade, the system will reboot. A message is displayed indicating the time remaining until the system is again available. You can then log back in to the Agent or the Management Console and confirm the system is running the new version. The version information is visible at the bottom of the Management Console
under Versioning).
To upgrade additional Engines in a multi-Engine system through the Management Console:
1. On your local computer, download the new software from the Avid support site, using your support account.
2. Unzip the software on your computer.
3. In the Management Console, click Engines.
4. Select an Engine and click Upgrade. Make sure you do not select the System Director Engine.
The Upgrade Storage Controllers dialog box opens. (Upgrading an Engine uses the same code path as upgrading the Storage Controller.)
5. Select the
AvidISISSetup_nnnnn.bin
file from the list in the right column.
The Command text box displays the location of the upgrade installer.
c
Do not enter or change any text in the Command or Options fields except under the supervision of qualified
Avid support personnel. Doing so can result in system degradation and data loss.
6. Click Upgrade.
You can monitor the progress of the upgrade in the Details panel. To complete the upgrade, the system will reboot. A message is displayed indicating the time remaining until the system is again available. You can then log back in to the Management Console and confirm the system is running the new version. The version
Interface” on page 13 ), and in the Agent (on the System tab under Versioning).
7. Repeat this procedure for all the remaining Engines (except the System Director Engine) in the ISIS storage system.
Removing Engines from the Engine List
If you need to replace an Engine, use the Management Console to remove the connection history of the inactive or inoperative Engine from the list in the Engines page. After the Engine is removed from the ISIS file system, you can physically remove it from the network.
Removing an Engine from an ISIS system requires that you delete any Workspaces in the Storage Group supported by the Media Pack in the Engine. If the Storage Group contains multiple Media Packs (one from two or more
Engines), you must delete all the Workspaces in that shared Storage Group before you can remove an Engine.
For information on removing Engines from the network, see the ISIS 1000 Setup and Maintenance Guide.
69
Managing Storage Controllers
To remove an Engine from the Engine list:
1. In the Engine list, select the Engine to remove.
2. Click Remove Status.
The Engine is removed from the Engine list.
n
If you remove an active Engine by mistake, the System Director restores the Engine to the Engine list the next time it polls the shared storage network (usually within 20 seconds).
Managing Storage Controllers
The Storage Controllers page of the Management Console allows you to see details and to monitor the status of all
Storage Controllers connected to the shared storage network.
Storage Controllers List
The Storage Controllers list includes the following information:
Heading
Host Name
Status Time
Status
BMC Version
Controller Serial Number
Engine Serial Number
Free Memory
Total Memory
Description
The name of the Storage Controller
The date and time of the currently displayed information. To update the data, click Refresh.
The Storage Controller status. Storage Controllers have the same status values as Engines; for
more information, see “Engine Status” on page 68 .
The BMC firmware version running on the Storage Controller
The manufacturer serial number of the controller
The serial number of the Engine that contains this Storage Controller
Displays the amount of memory not in use
Displays the total amount of available memory
Storage Controller Details
To see information about an Storage Controller:
1. Do one of the following: t Select a Storage Controller and click Details.
t Double-click the Storage Controller name.
The Details panel displays all information for the Storage Controller. The panel is divided into sections:
Details — displays the same information as in the Storage Controller list
Media Packs — displays information also available in the Media Packs list
IP Address— displays the IP address of the Storage Controller
Some of the information is embedded in the Storage Controllers, and other information is assigned to the
Storage Controllers by the Avid ISIS 1000 software.
70
Managing Media Packs
You can sort the information in the Details panel by clicking any column heading. For more information on
sorting items in columns, see “Sorting Information” on page 19 .
To close the Details panel: t Click Details.
Upgrading a Storage Controller
When new releases of the Avid ISIS software are available, you can upgrade the Engine to take advantage of new features and bug fixes.
Typically, you upgrade the ISIS clients first, then upgrade the ISIS system. (For information on updating clients, see the Avid ISIS Client Manager Installation and User’s Guide.) n
In a multi-Engine configuration, the Storage Controllers in all Engines must be running the same version before the system can resume normal operation. Upgrading the Storage Controller causes the system to reboot; plan to do upgrades during a maintenance window with no client I/O occurring.
To upgrade the Storage Controllers:
1. On your local computer, download the new software from the Avid support site, using your support account.
2. Unzip the software on your computer.
3. In the Management Console, click Storage Controllers.
4. Select the Storage Controller to upgrade.
5. Click Upgrade.
The Upgrade Storage Controllers dialog box opens.
6. Select the upgrade installer from the list in the right column.
The Command text box displays the location of the upgrade installer.
c
Do not enter any text in the Command or Options fields except under the supervision of qualified Avid support personnel. Doing so can result in system degradation and data loss.
7. Click Upgrade.
You can monitor the progress of the upgrade in the Details panel. To complete the upgrade, the system will reboot. A message is displayed indicating the time remaining until the system is again available. You can then log back in to the Management Console and confirm the system is running the new version. The version
Interface” on page 13 ), and in the Agent (on the System tab under Versioning).
Managing Media Packs
The Media Packs tool coordinates and controls the activity of Media Packs and allows you to bind and unbind
Media Packs and perform maintenance operations.
71
Managing Media Packs
1
2
3
4
Action button toolbar — Perform actions on selected Media Packs
Media Packs list — Lists all configured Media Packs and related information; see
Details panel — Displays detailed information on the selected Media Packs; see
“Displaying Media Pack Details” on page 73
Filter panel — Filters the Media Packs list display based on conditions you configure; see
“Filtering the Display” on page 20
Media Packs List
The Media Packs list contains the following information. If you cannot see a column, it might be hidden. See
“Showing and Hiding Columns” on page 19
).
Heading
Name
Host Name
Description
Displays the name (created automatically) of each Media Pack bound to the system
Displays the name of the Storage Controller
72
Managing Media Packs
Heading Description (Continued)
Status Time
Status
State
Uptime
Capacity
Usable
Used
Lists the last time the System Director logged the Media Pack’s status
Displays any change in the working status logged by the System Director (for a description of status messages, see
“Media Pack Status” on page 74
)
Displays the Media Pack state (Spare, Bound, Unbound)
Displays the amount of time the Media Pack has been running (days:hours:min:sec)
Displays the total capacity of the Media Pack
Displays the amount of storage space remaining
Displays the amount of used space
Version
Engine Serial
Displays the software version number of the Engine
Displays the serial number of the Engine
Storage Group Displays the Storage Group, if any, to which the Media Packs are allocated.
n
You can organize the information in the Media Packs list by showing additional columns or by sorting or filtering
A colored icon precedes the name of each Media Pack, indicating its status, as follows:
Icon Color
White
Green
Yellow
Blue
Red
Description
Media Pack is unbound (not linked to the ISIS file system)
Media Pack is bound to the file system
Indicates one of the following:
• a problem with the Media Pack
• the Media Pack is experiencing degraded performance
An installation or software upgrade is in progress
Media Pack problem, such as a disk failure
Displaying Media Pack Details
To see detailed information about a Media Pack:
1. In the Media Packs list, select a Media Pack.
2. Do one of the following: t Click Details.
t Double-click the Media Pack name.
The Details panel displays all the information for the selected Media Pack, such as the Storage Controller that manages the Media Pack and details about its disks.
73
Managing Media Packs
To close the Details panel: t Click Details.
Media Pack Status
The Status column in the Media Packs list reports the status of the Media Packs logged by the System Director. (The
Status line in the Details panel reports the same information.) As long as the Media Pack maintains a working status, the Management Console shows no entries in the Status field. When a problem arises, or when the status of the
Media Pack changes, the Management Console refreshes the display.
A Media Pack can have one of the following status values, in alphabetical order. Each status has a severity level
(Info, Error, Warning).
Status
Disk Failure (Error)
Disk full (Error)
Disk Performance Degraded
(Warning)
Drive missing (Warning)
Drive rebuilding (Info)
Network degraded (Error)
Offline (Warning)
Rectifying Files (Warning)
Description
The hard disk error threshold for a disk has been exceeded and the Media Pack has taken the disk offline. The default threshold is 25 hard errors.
One or more Media Packs in a Storage Group has reached its full capacity. Even if some of the Media Packs still have available space, the Storage Group is considered full as soon as one Media Pack is filled. As data is written and deleted, some Media Packs are filled before others. .
Disk Performance Degraded, because either:
• A disk has logged a Long Command Time. The ISIS system periodically clears this log.
The Long Command Time counter is also cleared during a reboot.
• A disk has reached 75% of its hard error threshold. Reboot the Engine to clear the status.
A drive is missing from the Media Pack
The contents of a data drive are being rebuilt from the other drives in the Media Pack (after you replace a failed drive)
The IP interfaces on the Media Pack have failed or the Media Pack has experienced at least a
10% error rate (usually due to lost packets), indicating a network communication problem
(possibly a cable or switch issue).
Although the Media Pack is reporting and detecting the errors, it is usually not the Media
Pack itself that is the problem. See the tech note
A Media Pack was set offline by the system.
The ISIS system is cleaning up deleted files and verifying existing files on Media Packs.
This occurs every time the system restarts and every 10 days thereafter, and also when manually initiated. Each Media Pack staggers its process so that they do not run simultaneously.
Disk Status
The individual disks in a Media Pack and the System Disks can have the following status values:
74
Managing Media Packs
Status
Failing
Failed
Rebuilding
Operational
Missing/Empty
Unsupported
Initializing
Foreign
Description
The drive is failing. Although there is no way to tell how much time you have before the drive fails, this status alerts you to obtain a replacement drive as soon as possible. To check the
performance of Media Pack drives, see “Statistics Tab” on page 103 .
The drive has failed and must be replaced. You cannot reuse it. See the Avid ISIS 1000 Setup and
Maintenance Guide for instructions on replacing a disk.
The data on the drive is being rebuilt from the other drives in the Media Pack, or from the other system drive. This status occurs after you replace a failed drive.
The drive is functioning normally.
A drive is missing or the slot is empty.
The drive was not purchased from Avid and cannot be used in the Engine.
The Engine is starting up (for example, after a reboot) and performing internal housekeeping.
The drive possibly came from a different Engine. To use this drive, clear the foreign drive
configuration; see “Foreign Disk Error” on page 77
. n
During system startup, the Foreign status can also appear before the Initializing state.
However, if the drive status remains at Foreign, and does not change to Operational after about 30 seconds (or by the time the other drives are reporting their status as
Operational), then the drive likely is foreign.
Unbinding Media Packs from the ISIS File System
If you want to move a Media Pack to a different Engine (to create a Storage Group on that system), you must remove it from its current Storage Group, and then unbind it on the current system.
If the Storage Group contains multiple Media Packs, you must remove all of them, meaning all Workspaces (if any)
for more information.
To unbind a Media Pack from the ISIS file system:
1. Select the Media Pack you want to unbind.
2. Click Unbind.
A confirmation dialog appears.
3. Click Yes to confirm.
The selected Media Pack is removed from the ISIS file system and its state changes to Unbound. You can then physically remove it from the Engine.
Clearing Network Degraded Status Messages
Network Degraded status indicates that the Media Pack has detected a high number of errors (see
). If correcting the problem does not clear the status messages, use the Issue Command button to clear the messages and reset the error count.
c
Correct the cause of the Network Degraded status messages before you clear them from the
Management Console.
75
Managing Media Packs
To clear all Network Degraded messages in the Media Packs list:
1. Select one or more Media Packs from the Media Packs list.
.
2. Click Issue Command.
The Issue Media Pack(s) Command window opens.
3. Click Clear Network Degraded, and then click Send.
Removing Orphaned Media Packs
Orphaned Media Packs are connected to a file system that is not currently in use, for example when a Media Pack is moved from one ISIS 1000 environment to another, or when you create a new active partition on a system that already includes bound Media Packs. The “Force Remove” command removes the file system binding from the
Media Pack and makes it available for use in the current file system.
c
The Force-Remove command erases all data stored on the Media Packs. Do not remove orphaned Media
Packs unless you are certain they contain no data you want to save.
To remove orphaned Media Packs:
1. From the Management Console home page, click Media Packs.
The Media Packs tool opens.
2. Select the orphaned Media Pack.
3. Click Force Remove.
A message warns you that removing Media Packs erases all data on the component.
4. Click Yes.
The Force Removal Text Confirmation dialog box opens.
5. Type
Remove
in the text box, and then click Remove.
The orphaned Media Pack is unbound from the ISIS file system and removed from the Orphaned Media Pack list.
Cleaning Up Files (Manually Rectifying Files)
Media Packs periodically check the status of stored files, cleaning up deleted files and verifying existing files. This process, called “rectifying files,” occurs randomly and asynchronously during normal system operation to minimize any potential decrease in system performance. The Status column in the Media Packs list indicates this operation.
Media Packs also rectify files when starting or restarting. When this happens, data stored on the Media Packs might not be in sync with the data in the file system itself. Also, if a client cannot communicate with the Media Pack, there can appear to be more data allocated to the Media Packs than the file system has allocated. To correct this, you can manually send the Media Pack a command to rectify its files.
To rectify files:
1. Select one or more Media Packs from the Media Packs list.
.
2. Click Issue Command.
76
Management Console Error Messages
The Issue Media Packs(s) Command dialog box opens.
3. Click Initiate Block Rectify, and then click Send.
The system rectifies files on the selected Media Packs and changes the status in the Media Packs list to
Rectifying Files.
Management Console Error Messages
The following sections suggest actions to perform on selected error messages in the Management Console.
Foreign Disk Error
The Foreign Disk message is displayed when you insert a drive that was previously used in a different Media Pack, or if the drive has been out of the Engine for longer than five minutes. This message can also appear after a system crash, before the system has restored the relationships of drives to Media Packs. However, if the drive failed, you cannot reuse the drive even if you clear the configuration.
c
Clearing the foreign disk configuration is a permanent operation. If you are using a drive that came from a different Media Pack, make sure the original Media Pack no longer needs it.
To replace media drives, see the ISIS 1000 Setup and Maintenance guide.
To clear the Foreign Drive status:
1. Open the Agent.
2. Click Advanced, then Disks.
3. Select the drive, then click Clear Foreign Config.
4. A dialog box opens, warning that continuing with this operation will permanently destroy all data on the drive.
You must type the words
Destroy My Data
in the text field and click OK to continue.
5. After the old configuration is cleared, the drive gets assigned to a Media Pack that needs a drive.
77
6
Managing Connections
This section describes how to monitor and manage connections to the ISIS 1000 shared storage network.
Monitoring Client Bandwidth
The Client Bandwidth page allows you to monitor system usage, including total system bandwidth use and bandwidth consumption of each connected system.
To open the Client Bandwidth page:
On the Management Console home page, click Client Bandwidth in the Connect section.
The following figure and table describe the Client Bandwidth page.
Callout Description
1
2
3
System bandwidth scale buttons—Increase or decrease the scale of the system bandwidth graph; see
Bandwidth List Graph Display” on page 79
System bandwidth read and write graphs—Graphic display of system read (green) and write (red) bandwidth; see
“Client Bandwidth List” on page 79
Bandwidth List Graph Display” on page 79
78
Monitoring System Connection Status
Callout Description
4 Device bandwidth read and write graphs—Graphic display of device read (green) and write (red) bandwidth; see
“Client Bandwidth List” on page 79
The System Read Bandwidth and System Write Bandwidth rows in the Bandwidth page show total system read bandwidth (green bar) and total system write bandwidth (red bar) in megabytes per second (MB/s).
Below the System Read Bandwidth and System Write Bandwidth rows is a list of all active system components showing their current activity and their system identification.
Client Bandwidth List
The following table describes the information displayed in the Client Bandwidth page.
Heading
System Read Bandwidth
System Write Bandwidth
System Name
Read BW
Write BW
Bandwidth
Description
The value of the total system bandwidth currently in use for reading files (in MB/s)
The value of the total system bandwidth currently in use for writing to files (in MB/s)
The name of the system specified during the System Director configuration
For the listed system components, the value of the bandwidth currently in use for reading files
(in MB/s)
For the listed system components, the value of the bandwidth currently in use for writing to files (in MB/s)
For the listed system components, graphical display of bandwidth usage:
• Read (green bar)
• Write (red bar) n
To sort the information in the Bandwidth Monitor list, click any column heading. For more information on sorting items in columns, see
“Sorting Information” on page 19 .
Scaling the Bandwidth List Graph Display
The Bandwidth Monitor list represents bandwidth consumption for the network and for individual system components in the form of horizontal bars in a graph display. Numeric divisions are displayed in megabytes/second
(MB/s). You can adjust the scale of the graph to make it easier to monitor bandwidth information.
To decrease or increase the size of the graph view: t Click the Decrease Size or Increase Size button.
Monitoring System Connection Status
The Connection Status page allows you to see the status of all components connected to the network.
To open the Connection Status page:
From the Management Console home page, click Connection Status in the Connect section.
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Monitoring System Connection Status n
Some clients might not be able to connect to the shared storage network if the combined bandwidth requirement of connected components equals the system limit for bandwidth use. For information on monitoring bandwidth use, see
“Monitoring Client Bandwidth” on page 78 .
Callout
1
2
Description
Action button toolbar—Perform actions on selected components
Connections list—List connected components and related information; see
“Connection Status Descriptions” on page 80
Connection Status Descriptions
The Connection Status dialog box lists information about all components — both active and inactive — that comprise the shared storage network. The following table describes the information displayed in the dialog box.
Heading
Name
ID
OS
Type
License
Last Seen
Description
Lists the name of the component
Lists an internal numeric identifier used by the System Director to represent the component; these identifiers are assigned when a component first contacts the System Director
Lists the operating system of the component
Lists the category or principal function of the component
Displays the number of licenses allotted to the component
For inactive components, displays the date and time when the component last sent its status to the
System Director; for active components, displays a zero (0) as the default value
For active components, displays the date and time when the component last sent its status to the System
Director.
The System Director removes information about components that have not been seen for a week, unless the component’s bandwidth limit is configured to custom values or the Default Device Bandwidth option in the
Preferences dialog box is selected n
To sort the information in the Connection Status dialog box, click any column heading. For more information on
sorting items in columns, see “Sorting Information” on page 19
.
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Displaying Client Bandwidth Reservations
Displaying Client Bandwidth Reservations
Normally, bandwidth reservations are initiated and configured automatically by Avid applications based on bandwidth requirements. In some cases however, you might want to limit the bandwidth available to client systems.
Client workstation users can use the Client Manager to obtain a default bandwidth reservation on the ISIS system.
The actual bandwidth available to the client is the lowest of the following values:
• The default bandwidth requested by the Client Manager
• The maximum bandwidth assigned by the ISIS Administrator to the user
• The maximum bandwidth value assigned by the Management Console, either per-device or by the default bandwidth allocation for auto-created devices
• The bandwidth limitation of the client device
The Reservations page displays the status of client reservations, and includes the name of the client system and the value of the reservation, in MB/sec.
n
To sort the information in the Reservations page, click any column heading. For more information on sorting items in columns, see
“Sorting Information” on page 19 .
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7
System Monitoring and Diagnostics
The ISIS 1000 provides tools for logging, monitoring, and system diagnostics. The following table describes each tool and where to find it.
Tool Name What It Does Where to Find It
Periodically polls critical system components and reports status to the
System Director
Runs in the background; in case of problems, hardware status is displayed in the System Status panel on the
Management Console
Displays detailed information about the
ISIS System Director
Displays all events initiated by the system, sortable by type
Management Console -- Logging
Management Console -- Logging
Displays all the administrative actions performed on the system, such as creating
Storage Groups and Workspaces, changing an object’s attributes, or deleting an object
Management Console -- Logging
Management Console -- Logging Creates a snapshot of the current state of the ISIS system
Provides an interactive log of error and warning events, capturing the state of the system at the time of the event
Management Console -- Tools
Provides a quick look at the connection status of all Media Packs in the shared storage network
Collects a full set of event logs and system statistics, including Media Packs and the
System Director
ISIS Toolbox
ISIS Toolbox
Runs basic disk performance tests on your
Media Packs
ISIS Toolbox
Sets and retrieves Media Pack logging flags ISIS Toolbox
Displays event information about Media
Packs
ISIS Toolbox
Hardware Monitoring Service
When the Hardware Monitoring service detects a hardware problem, it sends status to the System Director. The
System Director displays this status on the Management Console. Errors and warnings are indicated in the System
Status Console (see “System Status Console” on page 14
). Expand the Status Console panel to see which component is causing the error or warning.
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System Status History
The status messages describe system issues that might not be obvious because in most cases the ISIS system continues to function. However, Avid recommends that you correct any issues as soon as possible so that a more serious failure does not occur. The following table lists examples of messages that are displayed in the Status
Console panel.
Component
Power Supply (and fans)
Approved Network settings
Category
Error
Warning
Message Text
Power supply missing or failed
Incorrect network adapter settings
Description
One or more power supplies or fans have failed, are failing, are missing, or do not have a power cable plugged in.
One or more of the network adapters used for ISIS 1000 communication do not have the correct settings applied.
System Status History
The System Status History page displays the past 5 days (96 hours) of system status information collected by the
System Status Console. You can download the history as a zip file, and then send the file to Avid support for analysis.
To open the Status History page: t From the Management Console Home page, click System Status History, in the Tools section.
The System Status History page opens to the day of the first logged system event.
To see information on a system event:
1. In the Hours column, click the hour with the colored icon corresponding to the time and type of system event you want to see.
The Seconds column opens.
2. In the Seconds column click the second with the colored icon corresponding to the time and type of system event you want to see.
A snapshot image of the System Status Console, taken at the time of the logged event, is displayed.
To clear Status History Event flag: t Click Clear status history event flag.
The status event history panel indicator is cleared.
n
This command only clears the status event history indicator from the System Status Console. It does not remove any status event history entries.
To download the status history: t Click Download.
The status event history is saved to a file (named history.zip). When prompted to open or save the file, click
Save
. By default, the file is saved to the Downloads directory on the computer running the Management
Console. You can then send it to Avid support personnel.
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Network Utilities
Network Utilities
The Network Utilities page in the Management Console provides you with the following standard utility tests:
• Network Statistics—displays statistics for IPv4 and IPv6, TCP and UDP
• Ping—allows you to test the connection between a system in the shared storage network and the
System Director
• Traceroute—allows you to verify the path between a system in the shared storage network and the
System Director n
You must have Administrator privileges to run the utility tests.
To open the Network Utilities page:
1. From the Management Console home page, click Network Utilities, in the Tools section.
The Network Utilities page opens.
2. Select Network Statistics, Ping, or Traceroute from the Command list.
3. Enter the network name or IP address of the target machine in the “Target name” field.
4. Click Submit to perform the command.
The results of the command are shown in the Results area.
System Director Information
The System Director Information page in the Logging section displays detailed information about your System
Director and network. You cannot edit the information displayed in the System Director Information window, but
the ISIS Agent (see
).
To see System Director Information: t From the Management Console home page, click System Director Information, in the Logging section.
The System Director Information page opens. The System Director Information includes:
Server (System Director) status and ISIS software version
Server (System Director) details, including the maximum allowed number of clients
Metadata information, such as the creation time and how much is available and in use
A list of the processes currently running on the system
Agent environment, statistics, and configuration information (mostly for internal and Support use), some of which can be changed: see
“Agent Settings” on page 101 .
System Logs
The System Logs page provides a complete view of the system-generated events. You can filter the log reports to display messages in a particular category (WARNING vs INFO), by date, by the subsystem or Storage Controller that generated the event, or by words in the messages themselves.
The logs provide detailed status information that is especially useful to Avid Customer Support personnel for monitoring system status during prolonged operations.
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Administration Logs
Displaying or Clearing the System Logs Page
Open the System Logs window to see and to clear event logs. Clearing the logs empties the log of all event entries and resets the logging process.
To access System Logging functions:
1. From the Management Console home page, click System Logs, in the Logging section.
The System Logs page opens.
2. In the Select Log list, select a file to display (the file named messages
, with no suffix, is the most recent; messages.1
is older than messages
, messages.2
is older than messages.1
, and so on).
3. Click View.
The selected log displays in the Logs panel.
To clear logs:
1. Click Clear.
2. Click OK.
The event log for the selected category is cleared, and logging is reset to start recording new events.
Administration Logs
Administration logs list all the actions performed on the ISIS system by any user with administrative privileges. You can filter the log reports by type of event, time, the user who performed the reported operation, or words in the messages themselves.
The logs provide an audit trail that is especially useful to Avid Customer Support personnel.
Using the Administration Logs
Administration Logs are records of Administrator actions reported by the Management Console, including informational messages (such as when upgrades occur), errors, and warnings. You can sort the log entries by column or filter them to show only a certain type of entry (for example, only errors). The log displays the following data for each event:
• Type — The categories are the following: Info, Error, Warning
• Time — The time of the logged event
• IP — The recorded IP address of the client or the System Director, depending on where the logged event happened
• User — Who initiated the event
• Message — Detailed information about the event
To see the Administration logs:
1. From the Management Console home page, click Administration Logs, located in the Logging section.
The Administration Logs page opens.
2. Do one of the following: t Click View to see the Administration logs.
t Click Download to download the Administration logs in Comma Separated Values (CSV) format.
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ISIS Snapshots Page
3. (Option) To filter the log entries in the View Administration logs window: a. Type the appropriate keyword in a Filter text box.
b. Press Enter. To see all log entries, clear the text box and press Enter.
4. (Option) To refine your filtering, enter keywords into multiple Filter text boxes.
5. If the log contains more entries than it displays, use the Navigation controls to move through the log.
ISIS Snapshots Page
The ISIS Snapshots page lets you capture the current state of the system and store that information for later displaying or downloading. This information, coupled with the system logs collected by the Log Aggregator tool
troubleshoot problems.
The following information is collected in an ISIS Snapshot:
• General information, such as the System Director (Storage Controller) name and the date the snapshot was collected, and the name of the zip file containing the snapshot
• The system component information (in .csv and .zip files), including any current warnings or errors and their details
• System Director status and metadata
• All currently configured system preferences
Creating, Displaying, and Deleting Snapshots
Snapshot files are saved in folder named with the timestamp of the snapshot and the System Director name — for example,
03-26-15 154950 ISIS-1000
.
Click Download to save the file to a computer.
To create a snapshot:
1. From the Management Console home page, click ISIS Snapshots, in the Logging section.
The ISIS Snapshots page opens.
2. Click New.
3. Enter a name for the snapshot or accept the default name (default) and click OK.
The snapshot is created and the details are displayed in the Snapshots window.
To see a snapshot:
1. By default, the most recent snapshot is displayed automatically. To see a different snapshot, select one from the list.
2. Click View.
The selected snapshot detail is displayed.
To delete a snapshot:
1. Select a snapshot from the list.
2. Click Delete.
A confirmation dialog window opens.
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ISIS Snapshots Page
3. Click OK to confirm the deletion.
The selected snapshot is deleted.
To delete all snapshots:
1. Click Delete All.
A confirmation dialog window opens.
2. Click OK to confirm the deletion.
All snapshots are deleted.
Working with Snapshot Archives
When you create a snapshot, the ISIS Snapshots tool creates a folder which includes a compressed file containing all the collected information. You can combine snapshots into an archive to keep track of the system status — for example, you can archive snapshots weekly or monthly. The Snapshot tool compresses archives in a ZIP file
(archivename.zip).
Archives are stored in folders named with the time stamp of the snapshot and the System Director name — for example,
03-26-15 154950 ISIS-1000
. The compressed archive uses the same file name format as the snapshot folder.
You can download the archive in compressed form as a ZIP file by clicking Download.
To create a snapshot archive:
1. On the Snapshots page, click New next to Archives.
A confirmation dialog window opens.
2. Enter a name for the archive or accept the default name (default) and click OK.
3. Click OK to confirm building a new archive from all current snapshots.
The archive is created and listed in the Archives drop-down list. After you create an archive, the snapshots are no longer available to view and the message No Available Snapshots is displayed.
To delete a snapshot archive:
1. Select a snapshot archive from the list. (If there are no snapshot archives, the ISIS Snapshots page displays “No
Available Archives.”)
2. Click Delete.
A confirmation dialog appears.
3. Click OK to confirm the deletion.
The selected archive is deleted.
To delete all archives:
1. Click Delete All.
A confirmation dialog window opens.
2. Click OK to confirm the deletion.
All archives are deleted.
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Avid ISIS Toolbox
Avid ISIS Toolbox
The Avid ISIS Toolbox is a collection of tools you can use to monitor and perform diagnostic operations on all your
ISIS hardware. The ISIS Toolbox is included in the ISIS software kit, but is not installed automatically. You can install it from the Management Console Installers link.
Installing the Avid ISIS Toolbox
To install the Toolbox:
1. In the Management Console, click Installers under the System heading.
The Installers page is displayed.
2. In the ISISTools section, click the Toolbox file appropriate for your operating system.
3. Save the file to your computer and install it.
Connection Analyzer Tool
The Connection Analyzer provides a quick look at the connection status of all Media Packs in the shared storage network.
88
Avid ISIS Toolbox
Connection Analyzer Tool
The Connection Analyzer displays connection status in a grid, using the following icons to denote the status of each
Storage Manager:
Icon Label
Session Active
Status
Source Media Pack has a session with the target Media Pack
Session Failed
No Connection
Source Media Pack does not have a session with the target Media Pack
Target Media Pack is not communicating with the System Director
Storage Server Not
Running
Microserver failure—Failure in the request from the Agent to the Media Pack for session information—for example, a failed request resulting from the Media Pack not running or the
Media Pack not servicing the request before it timed out
System Not
Responding
Communication failure—Unable to determine status—for example, the Agent is not running or there is a network problem between the Connection Analyzer tool and the Media Pack
To open the Connection Analyzer and test the connection status of Media Packs:
1. Install the ISIS Toolbox if it is not already installed. See
“Installing the Avid ISIS Toolbox” on page 88 .
2. Do one of the following: t (Windows) Select Start, then Avid, then Toolbox, then Avid ISIS Toolbox.
t (Macintosh) Select Applications, then AvidISISTools, then ISIS Toolbox.
If any site security warnings open, click Yes to accept the certificate. If you are not sure about the security requirements of your shared storage network, see your system administrator.
3. In the Login screen, enter the host name or IP address of your System Director (this might be filled in for you) and the Administrator password, then click OK.
89
Avid ISIS Toolbox
The Avid ISIS Toolbox opens.
4. Click Connection Analyzer from the left pane.
The Connection Analyzer window opens and checks the connection status of all Media Packs in the network.
The tool displays results in a color-coded grid.
Place your pointer over a block in the Connection States column to display a tooltip with details about the
Media Pack. This is useful when you have more Media Packs than can be displayed in the dialog box and you need to use the scroll bars to see a specific connection.
5. (Option) Click Info to display version information.
To update the status of Media Packs:
1. Click Start to update the status of Media Packs without reloading the entire list from the System Director.
2. (Option) To stop the status update operation, do the following: a. Click Stop.
A confirmation dialog appears.
b. Click Yes.
The update process stops and the main display returns to the previous result.
Log Aggregator Tool
The Log Aggregator tool, included in the ISIS Toolbox, allows you to collect a full set of the event logs and system statistics of a network, including active Media Packs and the System Director.
You can select which information — from the network, the System Director software, and Media Packs — you want to collect in the log reports. This provides you with a system record that you can use to see error and status messages. The logs provide detailed status information that is especially useful to Avid Customer Support personnel for monitoring system status during prolonged operations.
c
Do not use the Log Aggregator unless instructed to do so by Avid Customer Support. Improper use could result in system downtime or degraded performance.
90
Avid ISIS Toolbox
Using the Log Aggregator Tool
The Log Aggregator lists all components of the shared storage network in a tree view. You can see events:
• For all components in the shared storage network by selecting all active ISIS systems in the Selection window
(the highest level in the tree view).
• For any subset of components by selecting one or more entries in the Selection window (at a level lower than the ISIS Systems in the tree view).
n
You must run the Log Aggregator from a system with network access to the entire shared storage network.
Otherwise, the tool cannot collect logs for all systems connected to the network.
To open the Log Aggregator tool:
1. Install the ISIS Toolbox if it is not already installed. See
“Installing the Avid ISIS Toolbox” on page 88 .
2. On a computer with access to the entire shared storage network, do one of the following: t (Windows) Select Start, then Avid, then Toolbox, then Avid ISIS Toolbox.
t (Macintosh) Select Applications, then AvidISISTools, then ISIS Toolbox.
If any site security warnings open, click Yes to accept the certificate. If you are not sure about the security requirements of your shared storage network, see your system administrator.
The Avid ISIS Toolbox opens.
3. Click Log Aggregator in the left pane.
The Log Aggregator window opens.
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Avid ISIS Toolbox
To close the Log Aggregator:
1. Click Close.
A dialog box opens asking you to confirm that you want to quit the Avid ISIS Toolbox.
2. Click Yes.
Creating Aggregate Logs
To use the Log Aggregator, you must have Administrative privileges and be logged into a system with access to the shared storage network.
To create logs with the Log Aggregator tool:
1. Open the Log Aggregator tool. (For information on opening the Log Aggregator, see
.)
2. In the Selection window, do one of the following: t Select all active ISIS systems to see events from all components in the shared storage network.
t Select one or more components to see events from specific System Directors, Engines, Media Packs, and clients attached to the network.
3. Click Configure.
The Aggregation Options dialog box opens.
4. Choose the types of data you want collected in the event logs:
5. Click OK to close the Aggregator Options dialog box and return to the Log Aggregator.
6. (Optional) In the Output Directory text section, click Browse to navigate to a directory where you want the logs to be saved, if other than the default (
C:\Users\username
).
7. Click Start.
The progress bar indicates the status of the log aggregation. The Log Aggregator displays a Success icon
(green) or a Fail icon (red) for each system and component logged.
To cancel the log aggregation process, click Stop.
92
Avid ISIS Toolbox
Displaying Aggregate Logs
The Log Aggregator saves individual logs in a log directory called LogAggregator_date-time at the location indicated in the Output Directory section in the Log Aggregator. Subdirectories include separate logs for each component in the network for which you created logs. The Log Aggregator also creates a compressed file containing all logs in the top-level folder (aggregator_results.zip). You can forward this compressed file to your Avid representative if requested by Avid Customer Support.
To see saved logs:
1. Navigate to the directory where the Log Aggregator saved the collected logs.
2. Double-click the file name of the log you want to see.
Disk Analyzer Tool
The Disk Analyzer runs basic disk performance tests on your Media Packs.
The tests include the following, which you can run in either Sequential or in Random access mode:
• Read test
• Write test
• Read/Write test
• Erase test
You can also use the Disk Analyzer to collect statistics on the status of Media Packs and network use, including the statistics generated by Self-Monitoring, Analysis, and Reporting Technology (S.M.A.R.T.) and by local Media Pack processes — for example, statistics on Long Command Times (LCT).
n
S.M.A.R.T. data is also available through the Log Aggregator tool.
You can run the Disk Analyzer on more than one Media Pack at a time; however, running the tests might degrade performance on the shared storage network.
c
Do not run the Disk Analyzer unless instructed to do so by Avid Customer Support, and only during a maintenance window.
Opening the Disk Analyzer Tool
To open the Disk Analyzer tool:
1. Install the ISIS Toolbox if it is not already installed. See
“Installing the Avid ISIS Toolbox” on page 88 .
2. Do one of the following: t (Windows) Select Start, then Avid, then Toolbox, then Avid ISIS Toolbox.
t (Macintosh) Select Applications, then AvidISISTools, then ISIS Toolbox.
If any site security warnings open, click Yes to accept the certificate. If you are not sure about the security requirements of your shared storage network, see your system administrator.
The Avid ISIS Toolbox opens.
93
3. Click Disk Analyzer in the left pane.
The Disk Analyzer window opens.
Updating the Disk Analyzer Tool Display
To update the display: t Click Refresh.
Running Disk Analyzer Tool Tests
To run a test on the Disk Analyzer:
1. Open the Disk Analyzer.
2. From the Action drop-down list select one of the following:
94
Avid ISIS Toolbox
Avid ISIS Toolbox
Execute disk tests
Collect disk statistics
Collect network statistics
3. In the Selection window, do one of the following: t Select all active ISIS systems to test all Media Packs in the shared storage network.
t Select one or more Media Packs to test specific components in the network.
4. Click Start.
If you selected Execute disk tests, the Disk Test Options dialog box opens.
5. Configure the appropriate options for the test you want to run.
Option
Test Type
Access Mode
Duration
Refresh Rate
Reattach to existing tests
Description
The type of test to be performed: Read, Write, Read/Write, or Erase.
Perform sequential or random access test
Test duration either in minutes or number of passes (specify the number of minutes or passes in the text field)
Slider bar to specify how often to refresh the test status
By default, starting a new test will abort any currently running tests and clear any existing results. Select this option to resume any currently running tests and retain the results
6. Click OK to close the Disk Test Options dialog box and return to the Disk Analyzer.
Results of the test display in the Results area.
7. To stop the test at any time, click Stop.
Saving Disk Analyzer Test Results
You can save the results of the Disk Analyzer tests to your local system. The test results are saved in comma separated value (CSV) format.
To save the results of the Disk Analyzer tests:
1. Click Save Results.
The Save Results window opens.
2. Browse to the location on your local system where you want to save the test results and click Save.
The test results are saved to the specified location.
Media Pack Parameters Tool
The Media Pack Parameters tool, included in the ISIS Toolbox, allows you to set and retrieve Media Pack logging flags. This status information is useful to Avid Customer Support personnel for monitoring system status during prolonged operations.
c
Do not use the Media Pack Parameters tool unless instructed to do so by Avid Customer Support. Improper use could result in system downtime or degraded performance.
95
Avid ISIS Toolbox
Using the Media Pack Parameters
The Media Pack lists all components of the shared storage network in a tree view. You can see events for:
• All components in the shared storage network — Select all active ISIS systems in the Selection window (the highest level in the tree view).
• Any subset of components — Select one or more entries in the Selection window (at a level lower than the ISIS
Systems in the tree view).
n
You must run the Media Pack Parameters tool from a system with network access to the entire shared storage network. Otherwise, the tool cannot collect logs for all systems connected to the network.
To open the Media Pack Parameters tool:
1. Install the ISIS Toolbox if it is not already installed. See
“Installing the Avid ISIS Toolbox” on page 88 .
2. Do one of the following: t (Windows) Select Start, then Avid, then Toolbox, then Avid ISIS Toolbox.
t (Macintosh) Select Applications, then AvidISISTools, then ISIS Toolbox.
If any site security warnings open, click Yes to accept the certificate. If you are not sure about the security requirements of your shared storage network, see your system administrator.
The ISIS Toolbox opens.
3. Click Media Pack Parameters in the left pane.
The Media Pack Parameters window opens.
96
Avid ISIS Toolbox
To close the Media Pack Parameters tool:
1. Click Close.
A dialog box opens asking you to confirm that you want to quit the Avid ISIS Toolbox.
2. Click Yes.
Retrieving Media Pack Flag Parameters
To use the Media Pack Flag Parameters, you must have Administrative privileges and be logged into a system with access to the shared storage network.
To retrieve the Media Pack Parameters:
1. Open the Media Pack Parameters. (For information on opening the Media Pack, see
2. In the Selection window, do one of the following: t Select all System Directors to see events from all components in the shared storage network.
t Select one or more Media Packs to see events from specific System Directors.
3. Click Configure.
The Media Pack Parameters dialog box opens.
4. Configure the following options to retrieve data:
Option Description
No filtering Selects all of the parameters listed in the Media Pack Parameters window.
All other Media Pack Parameters Allows you to specify the data to collect by selecting one or more parameters
Log Level and Throttle Do not change the Log Level or Throttle setting unless instructed to do so by Avid
Customer Support. Improper use could result in system downtime or degraded performance.
97
Avid ISIS Toolbox
5. Click OK to close the Media Pack Parameters dialog box.
6. Click Start.
The Media Pack displays the retrieved information.
Media Pack Log Viewer
The Media Pack Log Viewer is a utility that displays event information about Media Packs. You cannot save the information displayed in the Log Viewer, but you can copy it to a word processing application, such as Notepad.
You can also save event logs displayed in the Logging tab. The information is used primarily by Avid Customer
Support personnel to help analyze problems with Media Packs.
To use the Media Pack Log Viewer:
1. Install the ISIS Toolbox if it is not already installed. See
“Installing the Avid ISIS Toolbox” on page 88 .
2. Do one of the following: t (Windows) Select Start, then Avid, then Toolbox, then Avid ISIS Toolbox.
t (Macintosh) Select Applications, then AvidISISTools, then ISIS Toolbox.
If any site security warnings open, click Yes to accept the certificate. If you are not sure about the security requirements of your shared storage network, see your system administrator.
The ISIS Toolbox opens.
3. Click Media Pack Log Viewer in the left pane.
The Log Viewer opens.
n
If the ISIS system has no Media Pack event logs, nothing is displayed.
98
Creating a Metadata Dump File
4. Select an option as described in the following table.
Icon
(None)
(None)
Option
Resume
Pause
Clear
Resync
Autoscroll
Refresh Rate (sec)
Description
Resumes monitoring Media Pack events
Stops monitoring Media Pack events
Clears all event data from the Console View tool
Restores previously-cleared event data to the Console View tool
Scrolls the display to the bottom of the page
Sets the rate at which the Console View tool refreshes event data
Creating a Metadata Dump File
To help you resolve a problem with your system, Avid Customer Support might ask you to dump the system metadata to a file. This file, named
PartitionDump.txt
, is very large and can take a long time to create.
n
Perform this operation only as a diagnostic aid. You cannot restore metadata from a metadata dump file.
To create a metadata dump file:
1. From the Management Console Home page, click System Settings in the Advanced section.
By default, the System Settings tool opens on the File System page.
2. Click Other.
99
Restoring the File System--SUPPORT USE ONLY
3. Click Dump Metadata, then click Apply.
Avid support personnel can retrieve the file from your ISIS system.
Restoring the File System--SUPPORT USE ONLY
Use this procedure only with guidance from Avid Customer Support. You might be advised to restore the file system if the System Director cannot find and load a valid partition file. The Status panel in the Management Console displays the following messages: c
Restoring a file system from a backup metadata file is a destructive process. You might will lose all files,
Workspaces, and other objects. In addition, the Administrator password reverts to the password that was in use as of the metadata file you restore from, or to the factory default.
To restore the file system from a metadata file:
1. In the Management Console, click System Settings.
2. Click Create File System From Import.
3. Select a PartitionDump.bin file from the Metadata Files list; in general, use the most recent file. Work with Avid
Support to determine the best file to use.
4. Click Apply.
A confirmation screen appears, asking you to confirm the operation, which will destroy all existing data on the
ISIS 1000 system, and create a new file system using the data in the file.
Confirmation Message to Create File System from Import
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Agent Settings
5. Click OK to continue.
The Results panel displays the following messages:
Working... Creating active file system from filename
Success... Created File System from Import File.
6. Your Avid Support representative will help you with the next steps, which might include re-creating Storage
Groups, Workspaces, and user accounts.
Agent Settings
The ISIS 1000 Management Console includes several tools for displaying the System Agent statistics and configuration information, and for configuring advanced options.
n
These tools should not be used except under the advice and supervision of Avid support personnel.
• Use Agent Options to modify Agent configuration options such as timeouts and session settings.
• Use Agent Trace Setup to configure trace settings for connections, HTTP requests, SSL callbacks, and threads.
For detailed information on the ISIS Agent, see “Avid ISIS Agent” on page 102 .
101
A
Avid ISIS Agent
For most day-to-day operations and system monitoring, use the management Console. To perform more advanced operations, such as changing the logging properties or the network configuration, or to see more detailed information about system components, use the ISIS Agents. Not all of the Agent functionality is described here; some is for Customer Support use only, or with their guidance. n
You must have Administrator privileges to access the Agent.
Opening the ISIS Agent
The Agent runs as a Web service and can be opened from the following pages:
• Engine Details: Storage Controllers, Media Packs, and Disks
• Storage Controller Details: Media Packs, IP Addresses
• Media Pack Details: IP Addresses and Disks
Alternatively, you can open a browser window and enter the IP address of a Storage Controller, in the format: https://ip_address:5015/
The default Agent password is se-admin
. To change it, see
“Changing the Agent Password” on page 106 .
On any ISIS system, you can also use the ISIS Administrator password to access the Agent. If you are already logged in to the Management Console, you are automatically logged in to the Agent when you open it. This is known as single sign-on.
To open the ISIS Agent:
1. In the Management Console, click Engines, or Storage Controllers, or Media Packs.
2. Double-click an item in the list to open the Details pane.
3. Do one of the following: t In Engine Details, double-click a Storage Controller name or a Media Pack name.
t In Storage Controller Details, double-click a Media Pack name or an IP address.
t In Media Packs Details, double-click an IP address or a Disk name.
4. If you see a warning about the website security certificate, click Continue.
The Agent page opens.
Understanding the Agent Interface
In the ISIS Agent interface, controls are grouped by function and are displayed by clicking the appropriate buttons.
The following figure illustrates the ISIS Agent with the System tab selected.
102
Understanding the Agent Interface
The Agent interface is divided into the following areas:
3
4
Callout Description
1
2
Command menu—Contains the options used for basic management functions.
Tabs—You can access different Command functions by clicking the tabs at the top of the Agent tool. The System tab is selected by default.
Logout link
Main display area—Displays information about your network and in some cases allows you to configure components.
System Tab
The System tab lists general information about component status, version, and usage. The Configuration section contains links that let you set and change general system, networking, and interface values. n
Some changes require a system reboot. When an action might cause the system to reboot, a confirmation dialog is shown, allowing you to continue with the operation or cancel.
Statistics Tab
The Statistics tab displays basic information about your network or network components and provides statistics for the local system and for the Media Packs. The Media Pack Disk Statistics page displays detailed information about the performance of the Media Pack disks.
103
Changing the Storage System Name
Tools Tab
The Tools tab lets you perform tests to evaluate the function of the network and disk operations. These tools are used primarily by Avid Customer Support to diagnose problems with components of the shared storage network.
Logging Tab
The Logging tab provides a complete view of the system logs. The logs provide a snapshot of error and status messages, and are especially useful to Avid Customer Support personnel for monitoring system status during prolonged operations.
Advanced Tab
The Advanced tab contains agent configuration utilities and diagnostic tools for Avid Customer Support personnel to troubleshoot problems with the shared storage network. From this tab, you can also shut down or restart the
Storage Controller. c
Using the tools in the Advanced tab can result in degraded system performance or loss of data. The tools should be used only by Avid Customer Support personnel or under Avid Customer Support direction.
c
Never use the Command field to change the administrator password; doing so can prevent all future log-ins.
Changing the Storage System Name
You can change the Storage System Name; for example, you spelled it wrong during initial system setup, or you want it to be more descriptive (clients see the Storage System Name in the Client Manager, and connect to the ISIS by its Storage System Name).
The name can be up to 31 English alphanumeric characters long, any combination of upper and lower case (a-z and
A-Z), can contain a dash or hyphen (-), and must start and end with a letter or number.
Renaming the system requires a reboot. You might want to perform this change when clients are not connected and actively using the system.
To change the Storage System Name:
1. Alert clients that the system name will change and the system will reboot.
2. On the System tab, click General (under Configuration).
3. Enter a new name into the Storage System Name field, then click Submit.
A confirmation message is displayed stating that the system might reboot. To continue, click OK.
If you click OK, the Agent displays a message that it is applying the changes. When the system reboots, a message is displayed stating that the system is rebooting and will attempt to reconnect. The amount of time remaining until reconnection is displayed and counts down in real time.
When the remaining time has elapsed, you can log into the Agent (or the Management Console) again.
4. Clients can reconnect to the system using its new name. Tell users they might need to refresh the host list in the
Client Manager to see the new name.
104
Changing the Host Name
Changing the Host Name
You can change the host name, which is the name of the System Director. In a single-Engine configuration, the
System Director runs on the Storage Controller. In a multi-Engine configuration, the System Director runs on the
Storage Controller in the first Engine that was set up to create the shared storage system.
The name can be up to 25 English alphanumeric characters long, any combination of upper and lower case (a-z and
A-Z), can contain a dash or hyphen (-), and must start and end with a letter or number.
Renaming the System Director requires a reboot. You might want to perform this change when clients are not connected and actively using the system.
To change the host name:
1. Alert clients that the system will reboot.
2. On the System tab, click General (under Configuration).
3. In the Basic Network Configuration section, enter a new name in the Hostname field, then click Submit.
A confirmation message is displayed stating that the system might reboot. To continue, click OK.
If you click OK, the Agent displays a message that it is applying the changes. When the system reboots, a message is displayed stating that the system is rebooting and will attempt to reconnect. The amount of time remaining until reconnection is displayed and counts down in real time.
When the remaining time has elapsed, you can log into the Agent (or the Management Console) again.
Changing the Enclosure ID
Setting an enclosure ID is optional. The enclosure ID is displayed on the front of the Engine, in the LED panel on
ID. You can change (or delete) it at any time, with no effect on the system operation.
To set, change, or delete the Enclosure ID:
1. On the System tab, click General (under Configuration).
2. Enter a new value for the Enclosure ID in the field, or delete existing text to delete the current ID.
3. (Option) If you make a mistake, click Reset to clear all the fields. Nothing is changed.
4. Click Submit.
Configuring DNS Service
If your network environment includes one or more Domain Name servers, you can add the ISIS system to the DNS service, and add the DNS domain to the ISIS. This enables you to open the Management Console using the System
Director host name, as an alternative to the IP address. Enabling DNS also allows you to use LDAP for external user
authentication; for more information, see “Configuring External Authentication of Users” on page 26
.
To configure DNS:
1. Open the ISIS Agent. (For more information, see “Opening the ISIS Agent” on page 102 ).
2. On the System tab, click General under the Configuration heading.
3. In the Basic Network Configuration area, enter the following information:
105
Setting the System Time
The DNS domain you want the ISIS system to join
One or more IP addresses for the DNS servers in your environment, separated by spaces
(Optional) Additional domains in your environment (if applicable) to search through when trying to resolve a host name.
4. Click Submit.
If you enter an invalid IP address, an error message is displayed.
5. Make sure to add the ISIS system to your DNS service. Only then will you be able to log into the ISIS
Management Console using the System Director host name.
Setting the System Time
You can configure the system time manually or use one or two external NTP servers. (If you configure an NTP server and enter the system time manually, the NTP server takes precedence.)
You typically set the system time or configure NTP servers during initial system setup, but you can change the system time or the NTP server information (for example if the IP address of an NTP server changed) at any time, with no effect on the system operation.
To set system time, or add or change and NTP server:
1. On the System tab, click Time (under Configuration).
2. To configure an NTP server, check the box and enter the IP addresses or host names for up to two NTP servers on your network.
3. To set the date and time manually, enter the current date and time in the fields, and choose a time zone from the list.
4. Click Submit.
A confirmation dialog box opens indicating that the system might have to reboot. Click OK to continue or
Cancel
to stop. If you changed the time zone and canceled the operation (for example, to wait for a better time to reboot), click Reset to restore the previous time zone setting.
Changing the Agent Password
By default the Agent password is set to se-admin
. Avid recommends changing this password the first time you use the Agent page.
c
In a multi-Engine configuration, change the Agent password on all Engines, and use the same password on all.
To change the Agent password:
1. On the System tab, click Administration (under Configuration).
2. Type the current password in the “Current Password” field.
3. Type the new password in the “New Password” field.
4. Type the new password in the “New Password” field.
5. (Option) If you make a mistake, click Reset to clear all the fields. Nothing is changed.
6. Click Submit.
106
Shutting Down the System
Shutting Down the System
Under normal working conditions, you will not need to shut down the system. All the components are hot-swappable, so that if a piece of hardware fails (a drive, power supply, or fan) you can replace it while the system remains running.
However, if you need to move the Engine to a different location or if it will be unused for an extended period, you can shut it down.
To shut down the system:
1. Alert all clients to stop using and unmount all Workspaces.
2. Open the Agent. For more information, see “Opening the ISIS Agent” on page 102 .
3. Click the Advanced tab.
4. Under System Tools, click Shutdown.
The Agent page displays the message
Confirm shutdown request
, and a field in which you must enter the
Administration password to continue.
5. Enter the Administrative password, then click Shutdown.
A message is displayed that the system is shutting down. When it does, the Agent page closes, the Management
Console closes (if open), and all clients are disconnected from the system.
6. Optionally, turn off the switches on both power supplies and disconnect the power supplies from mains power; for example, if you are going to physically relocate the system.
Restarting the System
You can restart the system after a clean shutdown.
To restart the system, do one of the following: t If the power supplies are not plugged in to mains power, connect them.
t If the power supplies are still connected to mains power, turn off the switches for a few seconds, then turn them on again.
The system begins its power on self test (POST) processing, and after several minutes the fans start running at full speed. After a few more minutes, the system becomes available on the network and you can open a browser and log into the Management Console.
107
Index
A
Access privileges
for Workspaces, setting
new users
Account Synchronizer (LDAP Sync tool)
Active clients
Adding
LDAP/Active Directory groups
Users
Workspaces
Administration Logs about
described
displaying
downloading
Administrator password
Agent, default
changing or setting 30 forgotten 30
Agent
Configuration menu (System tab) 103
default password 102 interface 102
Statistics tab
Tools tab
Aggregate logs
Auto Refresh
Auto-Rectify
default value
Management Console preferences
Avid online support
training services
Avid Help
Help
Avid Management Console
Management Console
B
Bandwidth
limiting
reservations
adding clients or devices
deleting clients or devices 66
Client Bandwidth tool
active clients
,
BMC
version
C
Changing
Agent password
BMC password
device properties
System passwords
user groups
Workspace access privileges 47
Workspace size
Clearing
Network Degraded status messages 75
Client Bandwidth tool described
Clients
adding
renaming
Closing
Storage Groups tool Details panel 38
Users tool User Details panel 53
Workspaces tool Details panel
Columns
,
moving
showing and hiding
sorting
Configuring contact information (Notification service)
DNS service
External Authentication
NTP servers
Connecting to servers (LDAP Sync tool) 59
Connection Analyzer tool
checking connection status
described
Connection Status tool described
,
Contact information (Notification service)
Context menus
Copying users
Creating aggregate logs
devices
snapshots
users
Workspaces
109
Index
Customizing the Management Console 18
D
Default
Agent password
Bandwidth for Auto Created Devices
Hard Disk Error Threshold
Hard Disk Error Threshold value 23
Management Console password
Delete Logging
default value
Deleting
devices
snapshot archives
Storage Groups
system snapshot
user groups
Devices adding
deleting
renaming
Disabling users
Disconnecting clients from LDAP server (LDAP Sync tool)
Disk Analyzer tool
opening
saving results
Disk S.M.A.R.T. (Self-Monitoring, Analysis, And Reporting
Technology)
Disk Analyzer tool
Displaying
bandwidth limits
Bandwidth Limits details
Client Bandwidth reservations
Engine details
LDAP Sync tool History log
,
Storage Group details
System Director information
system status history events 83
user group details
DNS service about
configuring
Documentation
Downloading
Administration Logs
System event history
Dumping system metadata (text file)
Duplicating users
Workspaces
E
Email Address (Notification service setting)
Email notifications
Enclosure ID
Engines
Details panel
displaying information about
information about
removing
upgrading
Entering text
Error notification
configuring parameters (Notification service) 29
Notification service
Event triggers described
External Authentication configuring
described
Avid LDAP Account Synchronizer
External Authentication tool 17
,
F
File system binding Media Packs
restoring
unbinding Media Packs
Filtering
Administration logs
information 20 limitations 20 resetting 20
110
Force Manual Device Creation 23 , 23
G
General preferences
Groups
Groups tool
displaying group details
hiding user membership panel
63 hiding Workspace Access panel 63
modifying user groups
user membership panel
H
Help
Hiding
Groups tool user membership panel 63
Groups tool Workspace Access panel 63
History Data Collection
default value
Hostname
maximum length
valid characters
I
Importing incorrectly formatted UIDs (LDAP/AD)
Installing
LDAP Sync tool
ISIS Agent
System menu (System tab)
ISIS infrastructure
ISIS Snapshots tool
collected information 86 described 86
using
L
LDAP (Lightweight Directory Access Protocol) external authentication
Index
LDAP Sync tool
account list and selections report
adding LDAP/Active Directory groups 57
clearing History log 59 closing 59
columns resizing
connecting and disconnecting from servers
described
displaying History log
importing users with bad UIDs
installing 54 login information storage 54
modifying display
group reconciliation actions
printing History log 59 reconnecting to ISIS system 59
removing LDAP/Active Directory groups
sorting columns
synchronization status icons
synchronizing LDAP/Active Directory groups
58 user list and selections report 58
Limiting bandwidth
Log Aggregator tool
aggregate log options
92 closing 92 creating aggregate logs 92
described
,
displaying aggregate logs
Output directory
Logs administration
aggregate
Media Pack
system
M
Main tools panel described
111
Management Console
Adobe® Flash® player
Auto-Rectify
23 , 23 configuring preferences 23
Default
default
Bandwidth for Auto Created Devices
Hard Disk Error Threshold
password
Delete Logging
Force Manual Device Creation
forgotten Administrator password
Help menu
History Data Collection
log in
log out
Media Packs tool
navigation toolbar
opening (as Administrator)
organizing display information 18
Management Console selecting items
setting Administrator password
showing and hiding columns 19 sorting information 19
updating information (refresh)
using
Administrator Password
Agent Trace Setup
Client Bandwidth
Connection Status
Connection Status tool
Engines
Index
External Authentication
ISIS Snapshots
ISIS Snapshots tool
Network Utilities
Preferences
Reservations
Reservations tool
System Director Information
System Director Information tool
System Logs tool
System Status
System Status History tool
Toolbox
Workspaces
Managing
Bandwidth limits
users
Workspace access privileges
Workspaces
Media Pack Agent
Media Pack Log Viewer
Media Pack Parameters
retrieving
Media Packs about
binding
list
rectifying files
unbinding
Media Packs tool
clearing Network Degraded status 75
displaying details 73 icon colors 73
112
Metadata partition dump text file (PartitionDump.txt)
Metadata dump file (PartitionDump.txt) 99
Modifying
devices
group reconciliation actions (LDAP Sync tool)
user groups
Monitoring bandwidth
Multi-level sorting (columns) 19
N
Names invalid characters
maximum length
valid characters
Navigation toolbar
current tool heading
related links section
Network Degraded status, clearing 75
Network statistics
Network Utilities tool
Network Utilities tool
opening
using
Non-permitted characters
Notification Service
,
Email Address setting
error notification parameters
Poll Frequency setting
SMTP Port setting
starting
stopping
testing settings
Notification service tool
NTP servers, configuring
O
Online support
Opening
Agent
Index
Management Console (as Administrator) 12
Toolbox
Organizing display information
Orphaned Media Packs tool
P
Passwords
Administrator password (Agent)
BMC
ping tool
Network Utilities tool
Poll Frequency (Notification service setting)
Preferences
logging
Printing
account list and selections (LDAP Sync tool) 57
user list and selections (LDAP Sync tool)
R
Reconciling used space reporting 23
Remote LDAP users
Removing
LDAP/Active Directory groups (LDAP Sync tool)
Orphaned Managers 76 orphaned Media Packs 76
Renaming
devices
users
Workspaces
Reports
account list and selections (LDAP Sync tool) 57
user list and selections (LDAP Sync tool)
Reservations
bandwidth reservations
113
Reservations tool
Resizing Workspaces
Restoring file system
System Director
Right-click menus
context menus
Running Disk Analyzer tests
S
Saving Disk Analyzer tool results
Scaling Client Bandwidth tool graph display 79
Selecting multiple items
Session Counter behavior
location
resetting
Session, preventing timeout 20
Setting
Agent password
event triggers
Workspace access privileges 47
Settings
Notification Service
Show status before login
default value
Single Sign-on to Agent
SMTP
Port
Server
Snapshots
Snapshots tool
creating snapshot archives
file name format
Log Aggregator tool
output format
snapshot archive file location
snapshot archive file name format
snapshot archives
Index
snapshot archives described 87
Sorting
LDAP Sync tool columns
Starting the Notification Service
Status icons
Status messages
Hardware Monitoring
Log Aggregator
Network Degraded, clearing
Stopping the Notification Service 28
Storage Controllers
restarting 107 shutting down 107
Storage Groups
removing Media Packs
Storage Groups tool closing Details panel
creating Storage Groups
described
Details panel
Storage System Name
changing 104 maximum length 104 valid characters 104
Synchronizing
LDAP/Active Directory and users 56
LDAP/Active Directory groups
System
starting
System Director
configuring DNS service
identifying
indicator
ISIS Snapshots tool
maximum name length
105 name, valid characters 105
no regional language support
114
status summary
upgrading
System Director Information tool
,
System Logs
clearing
System Status Console 14 accessing 14 configuring 14 console panels 14
current system status panel
expanding/collapsing panels
14 status event history panel 14
status retrieval panel
System Status History tool
downloading file
file, where saved
opening
T
Text fields
non-permitted characters
Toolbox
Connection Analyzer tool
Disk Analyzer tool
Log Aggregator tool
opening
Tools
Storage Group management
Total System Bandwidth
bandwidth capabilities 23 default values 23
traceroute tool
Network Utilities tool
Index
U
Unbinding Media Packs
Updating Disk Analyzer tool display
Upgrading
User groups
modifying
setting Workspace access privileges 47
synchronizing (LDAP Sync tool) 53
Workspace access privileges
Users adding
creating accounts
effective access privileges
list
modifying
remote LDAP
setting Workspace access privileges 47
synchronizing (LDAP Sync tool) 53
Workspace access privileges described 46
described
Details panel
, 53 hiding User Details panel 53
user list
Using
ISIS Snapshots tool
Management Console
W
Workspace privileges
Workspaces
115 changing privileges
creating
deleting
duplicating
event triggers
graphical display
managing
minimum Workspace size
naming rules
renaming
resizing
setting effective user access 46
setting privileges
system limit
user access privileges 46 , 46
user group access privileges
Workspaces tool
Details panel, closing
Details panel, opening
User Access panel
Index
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Visit the Online Support Center at www.avid.com/support
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